CINXE.COM

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en-us" lang="en-us" > <head> <link rel="stylesheet" href="https://cdn.icomoon.io/2584/MCFrontEnd/style-cf.css?p279bq"> <link href='https://fonts.googleapis.com/css?family=Roboto:400,700' rel='stylesheet' type='text/css'> <link href="https://fonts.googleapis.com/css2?family=Montserrat:ital,wght@0,100;0,200;0,300;0,400;0,700;1,300;1,400;1,700&family=Open+Sans:ital,wght@0,300;0,400;0,700;1,300;1,400;1,700&display=swap" rel="stylesheet"> <meta http-equiv="content-type" content="text/html; charset=utf-8" /><script type="text/javascript">(window.NREUM||(NREUM={})).init={ajax:{deny_list:["bam.nr-data.net"]}};(window.NREUM||(NREUM={})).loader_config={xpid:"VQ4EWF5RChABVlFaAAcGV1E=",licenseKey:"5b403e9444",applicationID:"120876115"};;/*! For license information please see nr-loader-full-1.274.0.min.js.LICENSE.txt */ (()=>{var e,t,r={8122:(e,t,r)=>{"use strict";r.d(t,{a:()=>i});var n=r(944);function i(e,t){try{if(!e||"object"!=typeof e)return(0,n.R)(3);if(!t||"object"!=typeof t)return(0,n.R)(4);const r=Object.create(Object.getPrototypeOf(t),Object.getOwnPropertyDescriptors(t)),o=0===Object.keys(r).length?e:r;for(let a in o)if(void 0!==e[a])try{if(null===e[a]){r[a]=null;continue}Array.isArray(e[a])&&Array.isArray(t[a])?r[a]=Array.from(new Set([...e[a],...t[a]])):"object"==typeof e[a]&&"object"==typeof t[a]?r[a]=i(e[a],t[a]):r[a]=e[a]}catch(e){(0,n.R)(1,e)}return r}catch(e){(0,n.R)(2,e)}}},2555:(e,t,r)=>{"use strict";r.d(t,{Vp:()=>c,fn:()=>s,x1:()=>d});var n=r(384),i=r(8122);const o={beacon:n.NT.beacon,errorBeacon:n.NT.errorBeacon,licenseKey:void 0,applicationID:void 0,sa:void 0,queueTime:void 0,applicationTime:void 0,ttGuid:void 0,user:void 0,account:void 0,product:void 0,extra:void 0,jsAttributes:{},userAttributes:void 0,atts:void 0,transactionName:void 0,tNamePlain:void 0},a={};function s(e){try{const t=c(e);return!!t.licenseKey&&!!t.errorBeacon&&!!t.applicationID}catch(e){return!1}}function c(e){if(!e)throw new Error("All info objects require an agent identifier!");if(!a[e])throw new Error("Info for ".concat(e," was never set"));return a[e]}function d(e,t){if(!e)throw new Error("All info objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.info=a[e])}},9417:(e,t,r)=>{"use strict";r.d(t,{D0:()=>h,gD:()=>p,xN:()=>g});var n=r(993);const i=e=>{if(!e||"string"!=typeof e)return!1;try{document.createDocumentFragment().querySelector(e)}catch{return!1}return!0};var o=r(2614),a=r(944),s=r(384),c=r(8122);const d="[data-nr-mask]",u=()=>{const e={mask_selector:"*",block_selector:"[data-nr-block]",mask_input_options:{color:!1,date:!1,"datetime-local":!1,email:!1,month:!1,number:!1,range:!1,search:!1,tel:!1,text:!1,time:!1,url:!1,week:!1,textarea:!1,select:!1,password:!0}};return{ajax:{deny_list:void 0,block_internal:!0,enabled:!0,harvestTimeSeconds:10,autoStart:!0},distributed_tracing:{enabled:void 0,exclude_newrelic_header:void 0,cors_use_newrelic_header:void 0,cors_use_tracecontext_headers:void 0,allowed_origins:void 0},feature_flags:[],generic_events:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},harvest:{tooManyRequestsDelay:60},jserrors:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},logging:{enabled:!0,harvestTimeSeconds:10,autoStart:!0,level:n.p_.INFO},metrics:{enabled:!0,autoStart:!0},obfuscate:void 0,page_action:{enabled:!0},page_view_event:{enabled:!0,autoStart:!0},page_view_timing:{enabled:!0,harvestTimeSeconds:30,autoStart:!0},performance:{capture_marks:!1,capture_measures:!1},privacy:{cookies_enabled:!0},proxy:{assets:void 0,beacon:void 0},session:{expiresMs:o.wk,inactiveMs:o.BB},session_replay:{autoStart:!0,enabled:!1,harvestTimeSeconds:60,preload:!1,sampling_rate:10,error_sampling_rate:100,collect_fonts:!1,inline_images:!1,fix_stylesheets:!0,mask_all_inputs:!0,get mask_text_selector(){return e.mask_selector},set mask_text_selector(t){i(t)?e.mask_selector="".concat(t,",").concat(d):""===t||null===t?e.mask_selector=d:(0,a.R)(5,t)},get block_class(){return"nr-block"},get ignore_class(){return"nr-ignore"},get mask_text_class(){return"nr-mask"},get block_selector(){return e.block_selector},set block_selector(t){i(t)?e.block_selector+=",".concat(t):""!==t&&(0,a.R)(6,t)},get mask_input_options(){return e.mask_input_options},set mask_input_options(t){t&&"object"==typeof t?e.mask_input_options={...t,password:!0}:(0,a.R)(7,t)}},session_trace:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},soft_navigations:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},spa:{enabled:!0,harvestTimeSeconds:10,autoStart:!0},ssl:void 0,user_actions:{enabled:!0}}},l={},f="All configuration objects require an agent identifier!";function h(e){if(!e)throw new Error(f);if(!l[e])throw new Error("Configuration for ".concat(e," was never set"));return l[e]}function g(e,t){if(!e)throw new Error(f);l[e]=(0,c.a)(t,u());const r=(0,s.nY)(e);r&&(r.init=l[e])}function p(e,t){if(!e)throw new Error(f);var r=h(e);if(r){for(var n=t.split("."),i=0;i<n.length-1;i++)if("object"!=typeof(r=r[n[i]]))return;r=r[n[n.length-1]]}return r}},5603:(e,t,r)=>{"use strict";r.d(t,{a:()=>c,o:()=>s});var n=r(384),i=r(8122);const o={accountID:void 0,trustKey:void 0,agentID:void 0,licenseKey:void 0,applicationID:void 0,xpid:void 0},a={};function s(e){if(!e)throw new Error("All loader-config objects require an agent identifier!");if(!a[e])throw new Error("LoaderConfig for ".concat(e," was never set"));return a[e]}function c(e,t){if(!e)throw new Error("All loader-config objects require an agent identifier!");a[e]=(0,i.a)(t,o);const r=(0,n.nY)(e);r&&(r.loader_config=a[e])}},3371:(e,t,r)=>{"use strict";r.d(t,{V:()=>f,f:()=>l});var n=r(8122),i=r(384),o=r(6154),a=r(9324);let s=0;const c={buildEnv:a.F3,distMethod:a.Xs,version:a.xv,originTime:o.WN},d={customTransaction:void 0,disabled:!1,isolatedBacklog:!1,loaderType:void 0,maxBytes:3e4,onerror:void 0,ptid:void 0,releaseIds:{},appMetadata:{},session:void 0,denyList:void 0,timeKeeper:void 0,obfuscator:void 0},u={};function l(e){if(!e)throw new Error("All runtime objects require an agent identifier!");if(!u[e])throw new Error("Runtime for ".concat(e," was never set"));return u[e]}function f(e,t){if(!e)throw new Error("All runtime objects require an agent identifier!");u[e]={...(0,n.a)(t,d),...c},Object.hasOwnProperty.call(u[e],"harvestCount")||Object.defineProperty(u[e],"harvestCount",{get:()=>++s});const r=(0,i.nY)(e);r&&(r.runtime=u[e])}},9324:(e,t,r)=>{"use strict";r.d(t,{F3:()=>i,Xs:()=>o,Yq:()=>a,xv:()=>n});const n="1.274.0",i="PROD",o="CDN",a="^2.0.0-alpha.17"},6154:(e,t,r)=>{"use strict";r.d(t,{OF:()=>d,RI:()=>i,WN:()=>f,bv:()=>o,gm:()=>a,lR:()=>l,m:()=>c,mw:()=>s,sb:()=>u});var n=r(1863);const i="undefined"!=typeof window&&!!window.document,o="undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self.navigator instanceof WorkerNavigator||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis.navigator instanceof WorkerNavigator),a=i?window:"undefined"!=typeof WorkerGlobalScope&&("undefined"!=typeof self&&self instanceof WorkerGlobalScope&&self||"undefined"!=typeof globalThis&&globalThis instanceof WorkerGlobalScope&&globalThis),s=Boolean("hidden"===a?.document?.visibilityState),c=""+a?.location,d=/iPad|iPhone|iPod/.test(a.navigator?.userAgent),u=d&&"undefined"==typeof SharedWorker,l=(()=>{const e=a.navigator?.userAgent?.match(/Firefox[/\s](\d+\.\d+)/);return Array.isArray(e)&&e.length>=2?+e[1]:0})(),f=Date.now()-(0,n.t)()},7295:(e,t,r)=>{"use strict";r.d(t,{Xv:()=>a,gX:()=>i,iW:()=>o});var n=[];function i(e){if(!e||o(e))return!1;if(0===n.length)return!0;for(var t=0;t<n.length;t++){var r=n[t];if("*"===r.hostname)return!1;if(s(r.hostname,e.hostname)&&c(r.pathname,e.pathname))return!1}return!0}function o(e){return void 0===e.hostname}function a(e){if(n=[],e&&e.length)for(var t=0;t<e.length;t++){let r=e[t];if(!r)continue;0===r.indexOf("http://")?r=r.substring(7):0===r.indexOf("https://")&&(r=r.substring(8));const i=r.indexOf("/");let o,a;i>0?(o=r.substring(0,i),a=r.substring(i)):(o=r,a="");let[s]=o.split(":");n.push({hostname:s,pathname:a})}}function s(e,t){return!(e.length>t.length)&&t.indexOf(e)===t.length-e.length}function c(e,t){return 0===e.indexOf("/")&&(e=e.substring(1)),0===t.indexOf("/")&&(t=t.substring(1)),""===e||e===t}},1687:(e,t,r)=>{"use strict";r.d(t,{Ak:()=>c,Ze:()=>l,x3:()=>d});var n=r(7836),i=r(3606),o=r(860),a=r(2646);const s={};function c(e,t){const r={staged:!1,priority:o.P3[t]||0};u(e),s[e].get(t)||s[e].set(t,r)}function d(e,t){e&&s[e]&&(s[e].get(t)&&s[e].delete(t),h(e,t,!1),s[e].size&&f(e))}function u(e){if(!e)throw new Error("agentIdentifier required");s[e]||(s[e]=new Map)}function l(e="",t="feature",r=!1){if(u(e),!e||!s[e].get(t)||r)return h(e,t);s[e].get(t).staged=!0,f(e)}function f(e){const t=Array.from(s[e]);t.every((([e,t])=>t.staged))&&(t.sort(((e,t)=>e[1].priority-t[1].priority)),t.forEach((([t])=>{s[e].delete(t),h(e,t)})))}function h(e,t,r=!0){const o=e?n.ee.get(e):n.ee,s=i.i.handlers;if(!o.aborted&&o.backlog&&s){if(r){const e=o.backlog[t],r=s[t];if(r){for(let t=0;e&&t<e.length;++t)g(e[t],r);Object.entries(r).forEach((([e,t])=>{Object.values(t||{}).forEach((t=>{t[0]?.on&&t[0]?.context()instanceof a.y&&t[0].on(e,t[1])}))}))}}o.isolatedBacklog||delete s[t],o.backlog[t]=null,o.emit("drain-"+t,[])}}function g(e,t){var r=e[1];Object.values(t[r]||{}).forEach((t=>{var r=e[0];if(t[0]===r){var n=t[1],i=e[3],o=e[2];n.apply(i,o)}}))}},7836:(e,t,r)=>{"use strict";r.d(t,{P:()=>c,ee:()=>d});var n=r(384),i=r(8990),o=r(3371),a=r(2646),s=r(5607);const c="nr@context:".concat(s.W),d=function e(t,r){var n={},s={},u={},l=!1;try{l=16===r.length&&(0,o.f)(r).isolatedBacklog}catch(e){}var f={on:g,addEventListener:g,removeEventListener:function(e,t){var r=n[e];if(!r)return;for(var i=0;i<r.length;i++)r[i]===t&&r.splice(i,1)},emit:function(e,r,n,i,o){!1!==o&&(o=!0);if(d.aborted&&!i)return;t&&o&&t.emit(e,r,n);for(var a=h(n),c=p(e),u=c.length,l=0;l<u;l++)c[l].apply(a,r);var g=v()[s[e]];g&&g.push([f,e,r,a]);return a},get:m,listeners:p,context:h,buffer:function(e,t){const r=v();if(t=t||"feature",f.aborted)return;Object.entries(e||{}).forEach((([e,n])=>{s[n]=t,t in r||(r[t]=[])}))},abort:function(){f._aborted=!0,Object.keys(f.backlog).forEach((e=>{delete f.backlog[e]}))},isBuffering:function(e){return!!v()[s[e]]},debugId:r,backlog:l?{}:t&&"object"==typeof t.backlog?t.backlog:{},isolatedBacklog:l};return Object.defineProperty(f,"aborted",{get:()=>{let e=f._aborted||!1;return e||(t&&(e=t.aborted),e)}}),f;function h(e){return e&&e instanceof a.y?e:e?(0,i.I)(e,c,(()=>new a.y(c))):new a.y(c)}function g(e,t){n[e]=p(e).concat(t)}function p(e){return n[e]||[]}function m(t){return u[t]=u[t]||e(f,t)}function v(){return f.backlog}}(void 0,"globalEE"),u=(0,n.Zm)();u.ee||(u.ee=d)},2646:(e,t,r)=>{"use strict";r.d(t,{y:()=>n});class n{constructor(e){this.contextId=e}}},9908:(e,t,r)=>{"use strict";r.d(t,{d:()=>n,p:()=>i});var n=r(7836).ee.get("handle");function i(e,t,r,i,o){o?(o.buffer([e],i),o.emit(e,t,r)):(n.buffer([e],i),n.emit(e,t,r))}},3606:(e,t,r)=>{"use strict";r.d(t,{i:()=>o});var n=r(9908);o.on=a;var i=o.handlers={};function o(e,t,r,o){a(o||n.d,i,e,t,r)}function a(e,t,r,i,o){o||(o="feature"),e||(e=n.d);var a=t[o]=t[o]||{};(a[r]=a[r]||[]).push([e,i])}},3878:(e,t,r)=>{"use strict";function n(e,t){return{capture:e,passive:!1,signal:t}}function i(e,t,r=!1,i){window.addEventListener(e,t,n(r,i))}function o(e,t,r=!1,i){document.addEventListener(e,t,n(r,i))}r.d(t,{DD:()=>o,jT:()=>n,sp:()=>i})},5607:(e,t,r)=>{"use strict";r.d(t,{W:()=>n});const n=(0,r(9566).bz)()},9566:(e,t,r)=>{"use strict";r.d(t,{LA:()=>s,ZF:()=>c,bz:()=>a,el:()=>d});var n=r(6154);const i="xxxxxxxx-xxxx-4xxx-yxxx-xxxxxxxxxxxx";function o(e,t){return e?15&e[t]:16*Math.random()|0}function a(){const e=n.gm?.crypto||n.gm?.msCrypto;let t,r=0;return e&&e.getRandomValues&&(t=e.getRandomValues(new Uint8Array(30))),i.split("").map((e=>"x"===e?o(t,r++).toString(16):"y"===e?(3&o()|8).toString(16):e)).join("")}function s(e){const t=n.gm?.crypto||n.gm?.msCrypto;let r,i=0;t&&t.getRandomValues&&(r=t.getRandomValues(new Uint8Array(e)));const a=[];for(var s=0;s<e;s++)a.push(o(r,i++).toString(16));return a.join("")}function c(){return s(16)}function d(){return s(32)}},2614:(e,t,r)=>{"use strict";r.d(t,{BB:()=>a,H3:()=>n,g:()=>d,iL:()=>c,tS:()=>s,uh:()=>i,wk:()=>o});const n="NRBA",i="SESSION",o=144e5,a=18e5,s={STARTED:"session-started",PAUSE:"session-pause",RESET:"session-reset",RESUME:"session-resume",UPDATE:"session-update"},c={SAME_TAB:"same-tab",CROSS_TAB:"cross-tab"},d={OFF:0,FULL:1,ERROR:2}},1863:(e,t,r)=>{"use strict";function n(){return Math.floor(performance.now())}r.d(t,{t:()=>n})},7485:(e,t,r)=>{"use strict";r.d(t,{D:()=>i});var n=r(6154);function i(e){if(0===(e||"").indexOf("data:"))return{protocol:"data"};try{const t=new URL(e,location.href),r={port:t.port,hostname:t.hostname,pathname:t.pathname,search:t.search,protocol:t.protocol.slice(0,t.protocol.indexOf(":")),sameOrigin:t.protocol===n.gm?.location?.protocol&&t.host===n.gm?.location?.host};return r.port&&""!==r.port||("http:"===t.protocol&&(r.port="80"),"https:"===t.protocol&&(r.port="443")),r.pathname&&""!==r.pathname?r.pathname.startsWith("/")||(r.pathname="/".concat(r.pathname)):r.pathname="/",r}catch(e){return{}}}},944:(e,t,r)=>{"use strict";function n(e,t){"function"==typeof console.debug&&console.debug("New Relic Warning: https://github.com/newrelic/newrelic-browser-agent/blob/main/docs/warning-codes.md#".concat(e),t)}r.d(t,{R:()=>n})},5284:(e,t,r)=>{"use strict";r.d(t,{t:()=>c,B:()=>s});var n=r(7836),i=r(6154);const o="newrelic";const a=new Set,s={};function c(e,t){const r=n.ee.get(t);s[t]??={},e&&"object"==typeof e&&(a.has(t)||(r.emit("rumresp",[e]),s[t]=e,a.add(t),function(e={}){try{i.gm.dispatchEvent(new CustomEvent(o,{detail:e}))}catch(e){}}({loaded:!0})))}},8990:(e,t,r)=>{"use strict";r.d(t,{I:()=>i});var n=Object.prototype.hasOwnProperty;function i(e,t,r){if(n.call(e,t))return e[t];var i=r();if(Object.defineProperty&&Object.keys)try{return Object.defineProperty(e,t,{value:i,writable:!0,enumerable:!1}),i}catch(e){}return e[t]=i,i}},6389:(e,t,r)=>{"use strict";function n(e,t=500,r={}){const n=r?.leading||!1;let i;return(...r)=>{n&&void 0===i&&(e.apply(this,r),i=setTimeout((()=>{i=clearTimeout(i)}),t)),n||(clearTimeout(i),i=setTimeout((()=>{e.apply(this,r)}),t))}}function i(e){let t=!1;return(...r)=>{t||(t=!0,e.apply(this,r))}}r.d(t,{J:()=>i,s:()=>n})},3304:(e,t,r)=>{"use strict";r.d(t,{A:()=>o});var n=r(7836);const i=()=>{const e=new WeakSet;return(t,r)=>{if("object"==typeof r&&null!==r){if(e.has(r))return;e.add(r)}return r}};function o(e){try{return JSON.stringify(e,i())??""}catch(e){try{n.ee.emit("internal-error",[e])}catch(e){}return""}}},5289:(e,t,r)=>{"use strict";r.d(t,{GG:()=>o,sB:()=>a});var n=r(3878);function i(){return"undefined"==typeof document||"complete"===document.readyState}function o(e,t){if(i())return e();(0,n.sp)("load",e,t)}function a(e){if(i())return e();(0,n.DD)("DOMContentLoaded",e)}},384:(e,t,r)=>{"use strict";r.d(t,{NT:()=>o,US:()=>u,Zm:()=>a,bQ:()=>c,dV:()=>s,nY:()=>d,pV:()=>l});var n=r(6154),i=r(1863);const o={beacon:"bam.nr-data.net",errorBeacon:"bam.nr-data.net"};function a(){return n.gm.NREUM||(n.gm.NREUM={}),void 0===n.gm.newrelic&&(n.gm.newrelic=n.gm.NREUM),n.gm.NREUM}function s(){let e=a();return e.o||(e.o={ST:n.gm.setTimeout,SI:n.gm.setImmediate,CT:n.gm.clearTimeout,XHR:n.gm.XMLHttpRequest,REQ:n.gm.Request,EV:n.gm.Event,PR:n.gm.Promise,MO:n.gm.MutationObserver,FETCH:n.gm.fetch,WS:n.gm.WebSocket}),e}function c(e,t){let r=a();r.initializedAgents??={},t.initializedAt={ms:(0,i.t)(),date:new Date},r.initializedAgents[e]=t}function d(e){let t=a();return t.initializedAgents?.[e]}function u(e,t){a()[e]=t}function l(){return function(){let e=a();const t=e.info||{};e.info={beacon:o.beacon,errorBeacon:o.errorBeacon,...t}}(),function(){let e=a();const t=e.init||{};e.init={...t}}(),s(),function(){let e=a();const t=e.loader_config||{};e.loader_config={...t}}(),a()}},2843:(e,t,r)=>{"use strict";r.d(t,{u:()=>i});var n=r(3878);function i(e,t=!1,r,i){(0,n.DD)("visibilitychange",(function(){if(t)return void("hidden"===document.visibilityState&&e());e(document.visibilityState)}),r,i)}},8139:(e,t,r)=>{"use strict";r.d(t,{u:()=>f});var n=r(7836),i=r(3434),o=r(8990),a=r(6154);const s={},c=a.gm.XMLHttpRequest,d="addEventListener",u="removeEventListener",l="nr@wrapped:".concat(n.P);function f(e){var t=function(e){return(e||n.ee).get("events")}(e);if(s[t.debugId]++)return t;s[t.debugId]=1;var r=(0,i.YM)(t,!0);function f(e){r.inPlace(e,[d,u],"-",g)}function g(e,t){return e[1]}return"getPrototypeOf"in Object&&(a.RI&&h(document,f),h(a.gm,f),h(c.prototype,f)),t.on(d+"-start",(function(e,t){var n=e[1];if(null!==n&&("function"==typeof n||"object"==typeof n)){var i=(0,o.I)(n,l,(function(){var e={object:function(){if("function"!=typeof n.handleEvent)return;return n.handleEvent.apply(n,arguments)},function:n}[typeof n];return e?r(e,"fn-",null,e.name||"anonymous"):n}));this.wrapped=e[1]=i}})),t.on(u+"-start",(function(e){e[1]=this.wrapped||e[1]})),t}function h(e,t,...r){let n=e;for(;"object"==typeof n&&!Object.prototype.hasOwnProperty.call(n,d);)n=Object.getPrototypeOf(n);n&&t(n,...r)}},3434:(e,t,r)=>{"use strict";r.d(t,{YM:()=>c});var n=r(7836),i=r(5607);const o="nr@original:".concat(i.W);var a=Object.prototype.hasOwnProperty,s=!1;function c(e,t){return e||(e=n.ee),r.inPlace=function(e,t,n,i,o){n||(n="");const a="-"===n.charAt(0);for(let s=0;s<t.length;s++){const c=t[s],d=e[c];u(d)||(e[c]=r(d,a?c+n:n,i,c,o))}},r.flag=o,r;function r(t,r,n,s,c){return u(t)?t:(r||(r=""),nrWrapper[o]=t,function(e,t,r){if(Object.defineProperty&&Object.keys)try{return Object.keys(e).forEach((function(r){Object.defineProperty(t,r,{get:function(){return e[r]},set:function(t){return e[r]=t,t}})})),t}catch(e){d([e],r)}for(var n in e)a.call(e,n)&&(t[n]=e[n])}(t,nrWrapper,e),nrWrapper);function nrWrapper(){var o,a,u,l;try{a=this,o=[...arguments],u="function"==typeof n?n(o,a):n||{}}catch(t){d([t,"",[o,a,s],u],e)}i(r+"start",[o,a,s],u,c);try{return l=t.apply(a,o)}catch(e){throw i(r+"err",[o,a,e],u,c),e}finally{i(r+"end",[o,a,l],u,c)}}}function i(r,n,i,o){if(!s||t){var a=s;s=!0;try{e.emit(r,n,i,t,o)}catch(t){d([t,r,n,i],e)}s=a}}}function d(e,t){t||(t=n.ee);try{t.emit("internal-error",e)}catch(e){}}function u(e){return!(e&&"function"==typeof e&&e.apply&&!e[o])}},9300:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.ajax},3333:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,Zp:()=>i,mq:()=>s,nf:()=>a,qN:()=>o});const n=r(860).K7.genericEvents,i=["auxclick","click","copy","keydown","paste","scrollend"],o=["focus","blur"],a=4,s=1e3},6774:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.jserrors},993:(e,t,r)=>{"use strict";r.d(t,{ET:()=>o,TZ:()=>a,p_:()=>i});var n=r(860);const i={ERROR:"ERROR",WARN:"WARN",INFO:"INFO",DEBUG:"DEBUG",TRACE:"TRACE"},o="log",a=n.K7.logging},3785:(e,t,r)=>{"use strict";r.d(t,{R:()=>c,b:()=>d});var n=r(9908),i=r(1863),o=r(860),a=r(3969),s=r(993);function c(e,t,r={},c=s.p_.INFO){(0,n.p)(a.xV,["API/logging/".concat(c.toLowerCase(),"/called")],void 0,o.K7.metrics,e),(0,n.p)(s.ET,[(0,i.t)(),t,r,c],void 0,o.K7.logging,e)}function d(e){return"string"==typeof e&&Object.values(s.p_).some((t=>t===e.toUpperCase().trim()))}},3969:(e,t,r)=>{"use strict";r.d(t,{TZ:()=>n,XG:()=>s,rs:()=>i,xV:()=>a,z_:()=>o});const n=r(860).K7.metrics,i="sm",o="cm",a="storeSupportabilityMetrics",s="storeEventMetrics"},6630:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewEvent},782:(e,t,r)=>{"use strict";r.d(t,{T:()=>n});const n=r(860).K7.pageViewTiming},6344:(e,t,r)=>{"use strict";r.d(t,{BB:()=>u,G4:()=>o,Qb:()=>l,TZ:()=>i,Ug:()=>a,_s:()=>s,bc:()=>d,yP:()=>c});var n=r(2614);const i=r(860).K7.sessionReplay,o={RECORD:"recordReplay",PAUSE:"pauseReplay",REPLAY_RUNNING:"replayRunning",ERROR_DURING_REPLAY:"errorDuringReplay"},a=.12,s={DomContentLoaded:0,Load:1,FullSnapshot:2,IncrementalSnapshot:3,Meta:4,Custom:5},c={[n.g.ERROR]:15e3,[n.g.FULL]:3e5,[n.g.OFF]:0},d={RESET:{message:"Session was reset",sm:"Reset"},IMPORT:{message:"Recorder failed to import",sm:"Import"},TOO_MANY:{message:"429: Too Many Requests",sm:"Too-Many"},TOO_BIG:{message:"Payload was too large",sm:"Too-Big"},CROSS_TAB:{message:"Session Entity was set to OFF on another tab",sm:"Cross-Tab"},ENTITLEMENTS:{message:"Session Replay is not allowed and will not be started",sm:"Entitlement"}},u=5e3,l={API:"api"}},5270:(e,t,r)=>{"use strict";r.d(t,{Aw:()=>c,CT:()=>d,SR:()=>s});var n=r(384),i=r(9417),o=r(7767),a=r(6154);function s(e){return!!(0,n.dV)().o.MO&&(0,o.V)(e)&&!0===(0,i.gD)(e,"session_trace.enabled")}function c(e){return!0===(0,i.gD)(e,"session_replay.preload")&&s(e)}function d(e,t){const r=t.correctAbsoluteTimestamp(e);return{originalTimestamp:e,correctedTimestamp:r,timestampDiff:e-r,originTime:a.WN,correctedOriginTime:t.correctedOriginTime,originTimeDiff:Math.floor(a.WN-t.correctedOriginTime)}}},3738:(e,t,r)=>{"use strict";r.d(t,{He:()=>i,Kp:()=>s,Lc:()=>d,Rz:()=>u,TZ:()=>n,bD:()=>o,d3:()=>a,jx:()=>l,uP:()=>c});const n=r(860).K7.sessionTrace,i="bstResource",o="resource",a="-start",s="-end",c="fn"+a,d="fn"+s,u="pushState",l=1e3},4234:(e,t,r)=>{"use strict";r.d(t,{W:()=>o});var n=r(7836),i=r(1687);class o{constructor(e,t){this.agentIdentifier=e,this.ee=n.ee.get(e),this.featureName=t,this.blocked=!1}deregisterDrain(){(0,i.x3)(this.agentIdentifier,this.featureName)}}},7767:(e,t,r)=>{"use strict";r.d(t,{V:()=>o});var n=r(9417),i=r(6154);const o=e=>i.RI&&!0===(0,n.gD)(e,"privacy.cookies_enabled")},425:(e,t,r)=>{"use strict";r.d(t,{j:()=>P});var n=r(860),i=r(2555),o=r(3371),a=r(9908),s=r(7836),c=r(1687),d=r(5289),u=r(6154),l=r(944),f=r(3969),h=r(384),g=r(6344);const p=["setErrorHandler","finished","addToTrace","addRelease","addPageAction","setCurrentRouteName","setPageViewName","setCustomAttribute","interaction","noticeError","setUserId","setApplicationVersion","start",g.G4.RECORD,g.G4.PAUSE,"log","wrapLogger"],m=["setErrorHandler","finished","addToTrace","addRelease"];var v=r(1863),b=r(2614),y=r(993),R=r(3785),x=r(2646),w=r(3434);function T(e,t,r,n){if("object"!=typeof t||!t||"string"!=typeof r||!r||"function"!=typeof t[r])return(0,l.R)(29);const i=function(e){return(e||s.ee).get("logger")}(e),o=(0,w.YM)(i),a=new x.y(s.P);return a.level=n.level,a.customAttributes=n.customAttributes,o.inPlace(t,[r],"wrap-logger-",a),i}function A(){const e=(0,h.pV)();p.forEach((t=>{e[t]=(...r)=>function(t,...r){let n=[];return Object.values(e.initializedAgents).forEach((e=>{e&&e.api?e.exposed&&e.api[t]&&n.push(e.api[t](...r)):(0,l.R)(38,t)})),n.length>1?n:n[0]}(t,...r)}))}const E={};var S=r(9417),_=r(5603),O=r(5284);const N=e=>{const t=e.startsWith("http");e+="/",r.p=t?e:"https://"+e};let I=!1;function P(e,t={},p,x){let{init:w,info:P,loader_config:j,runtime:C={},exposed:k=!0}=t;C.loaderType=p;const H=(0,h.pV)();P||(w=H.init,P=H.info,j=H.loader_config),(0,S.xN)(e.agentIdentifier,w||{}),(0,_.a)(e.agentIdentifier,j||{}),P.jsAttributes??={},u.bv&&(P.jsAttributes.isWorker=!0),(0,i.x1)(e.agentIdentifier,P);const D=(0,S.D0)(e.agentIdentifier),L=[P.beacon,P.errorBeacon];I||(D.proxy.assets&&(N(D.proxy.assets),L.push(D.proxy.assets)),D.proxy.beacon&&L.push(D.proxy.beacon),A(),(0,h.US)("activatedFeatures",O.B),e.runSoftNavOverSpa&&=!0===D.soft_navigations.enabled&&D.feature_flags.includes("soft_nav")),C.denyList=[...D.ajax.deny_list||[],...D.ajax.block_internal?L:[]],C.ptid=e.agentIdentifier,(0,o.V)(e.agentIdentifier,C),e.ee=s.ee.get(e.agentIdentifier),void 0===e.api&&(e.api=function(e,t,h=!1){t||(0,c.Ak)(e,"api");const p={};var x=s.ee.get(e),w=x.get("tracer");E[e]=b.g.OFF,x.on(g.G4.REPLAY_RUNNING,(t=>{E[e]=t}));var A="api-",S=A+"ixn-";function _(t,r,n,o){const a=(0,i.Vp)(e);return null===r?delete a.jsAttributes[t]:(0,i.x1)(e,{...a,jsAttributes:{...a.jsAttributes,[t]:r}}),I(A,n,!0,o||null===r?"session":void 0)(t,r)}function O(){}p.log=function(e,{customAttributes:t={},level:r=y.p_.INFO}={}){(0,a.p)(f.xV,["API/log/called"],void 0,n.K7.metrics,x),(0,R.R)(x,e,t,r)},p.wrapLogger=(e,t,{customAttributes:r={},level:i=y.p_.INFO}={})=>{(0,a.p)(f.xV,["API/wrapLogger/called"],void 0,n.K7.metrics,x),T(x,e,t,{customAttributes:r,level:i})},m.forEach((e=>{p[e]=I(A,e,!0,"api")})),p.addPageAction=I(A,"addPageAction",!0,n.K7.genericEvents),p.setPageViewName=function(t,r){if("string"==typeof t)return"/"!==t.charAt(0)&&(t="/"+t),(0,o.f)(e).customTransaction=(r||"http://custom.transaction")+t,I(A,"setPageViewName",!0)()},p.setCustomAttribute=function(e,t,r=!1){if("string"==typeof e){if(["string","number","boolean"].includes(typeof t)||null===t)return _(e,t,"setCustomAttribute",r);(0,l.R)(40,typeof t)}else(0,l.R)(39,typeof e)},p.setUserId=function(e){if("string"==typeof e||null===e)return _("enduser.id",e,"setUserId",!0);(0,l.R)(41,typeof e)},p.setApplicationVersion=function(e){if("string"==typeof e||null===e)return _("application.version",e,"setApplicationVersion",!1);(0,l.R)(42,typeof e)},p.start=()=>{try{(0,a.p)(f.xV,["API/start/called"],void 0,n.K7.metrics,x),x.emit("manual-start-all")}catch(e){(0,l.R)(23,e)}},p[g.G4.RECORD]=function(){(0,a.p)(f.xV,["API/recordReplay/called"],void 0,n.K7.metrics,x),(0,a.p)(g.G4.RECORD,[],void 0,n.K7.sessionReplay,x)},p[g.G4.PAUSE]=function(){(0,a.p)(f.xV,["API/pauseReplay/called"],void 0,n.K7.metrics,x),(0,a.p)(g.G4.PAUSE,[],void 0,n.K7.sessionReplay,x)},p.interaction=function(e){return(new O).get("object"==typeof e?e:{})};const N=O.prototype={createTracer:function(e,t){var r={},i=this,o="function"==typeof t;return(0,a.p)(f.xV,["API/createTracer/called"],void 0,n.K7.metrics,x),h||(0,a.p)(S+"tracer",[(0,v.t)(),e,r],i,n.K7.spa,x),function(){if(w.emit((o?"":"no-")+"fn-start",[(0,v.t)(),i,o],r),o)try{return t.apply(this,arguments)}catch(e){const t="string"==typeof e?new Error(e):e;throw w.emit("fn-err",[arguments,this,t],r),t}finally{w.emit("fn-end",[(0,v.t)()],r)}}}};function I(e,t,r,i){return function(){return(0,a.p)(f.xV,["API/"+t+"/called"],void 0,n.K7.metrics,x),i&&(0,a.p)(e+t,[(0,v.t)(),...arguments],r?null:this,i,x),r?void 0:this}}function P(){r.e(891).then(r.bind(r,8778)).then((({setAPI:t})=>{t(e),(0,c.Ze)(e,"api")})).catch((e=>{(0,l.R)(27,e),x.abort()}))}return["actionText","setName","setAttribute","save","ignore","onEnd","getContext","end","get"].forEach((e=>{N[e]=I(S,e,void 0,h?n.K7.softNav:n.K7.spa)})),p.setCurrentRouteName=h?I(S,"routeName",void 0,n.K7.softNav):I(A,"routeName",!0,n.K7.spa),p.noticeError=function(t,r){"string"==typeof t&&(t=new Error(t)),(0,a.p)(f.xV,["API/noticeError/called"],void 0,n.K7.metrics,x),(0,a.p)("err",[t,(0,v.t)(),!1,r,!!E[e]],void 0,n.K7.jserrors,x)},u.RI?(0,d.GG)((()=>P()),!0):P(),p}(e.agentIdentifier,x,e.runSoftNavOverSpa)),void 0===e.exposed&&(e.exposed=k),I=!0}},8374:(e,t,r)=>{r.nc=(()=>{try{return document?.currentScript?.nonce}catch(e){}return""})()},860:(e,t,r)=>{"use strict";r.d(t,{$J:()=>o,K7:()=>n,P3:()=>i});const n={ajax:"ajax",genericEvents:"generic_events",jserrors:"jserrors",logging:"logging",metrics:"metrics",pageAction:"page_action",pageViewEvent:"page_view_event",pageViewTiming:"page_view_timing",sessionReplay:"session_replay",sessionTrace:"session_trace",softNav:"soft_navigations",spa:"spa"},i={[n.pageViewEvent]:1,[n.pageViewTiming]:2,[n.metrics]:3,[n.jserrors]:4,[n.spa]:5,[n.ajax]:6,[n.sessionTrace]:7,[n.softNav]:8,[n.sessionReplay]:9,[n.logging]:10,[n.genericEvents]:11},o={[n.pageViewTiming]:"events",[n.ajax]:"events",[n.spa]:"events",[n.softNav]:"events",[n.metrics]:"jserrors",[n.jserrors]:"jserrors",[n.sessionTrace]:"browser/blobs",[n.sessionReplay]:"browser/blobs",[n.logging]:"browser/logs",[n.genericEvents]:"ins"}}},n={};function i(e){var t=n[e];if(void 0!==t)return t.exports;var o=n[e]={exports:{}};return r[e](o,o.exports,i),o.exports}i.m=r,i.d=(e,t)=>{for(var r in t)i.o(t,r)&&!i.o(e,r)&&Object.defineProperty(e,r,{enumerable:!0,get:t[r]})},i.f={},i.e=e=>Promise.all(Object.keys(i.f).reduce(((t,r)=>(i.f[r](e,t),t)),[])),i.u=e=>({95:"nr-full-compressor",222:"nr-full-recorder",891:"nr-full"}[e]+"-1.274.0.min.js"),i.o=(e,t)=>Object.prototype.hasOwnProperty.call(e,t),e={},t="NRBA-1.274.0.PROD:",i.l=(r,n,o,a)=>{if(e[r])e[r].push(n);else{var s,c;if(void 0!==o)for(var d=document.getElementsByTagName("script"),u=0;u<d.length;u++){var l=d[u];if(l.getAttribute("src")==r||l.getAttribute("data-webpack")==t+o){s=l;break}}if(!s){c=!0;var f={891:"sha512-Sx2xJQrHp2m/Ngn/ZcfBCUwNr2Xy/C5urYtWpfm3bWpil4spXOQGTtNwIfF5HvPGioGASn9QTyE4Z+zC7r7wcg==",222:"sha512-hMte3OWgwwYeisSiD7WCIx/6tT16zLaPjag9uF4tIZp7ybOvrJKbeyzhe4fz1tDbkdcdOMm8dvgPPLBatSAGeA==",95:"sha512-MPaT9dkHv16XzwEUVZPyqpN1do/Er1XFAZoIAPYWylmv+iGIThqN+GwQq27pUyAX7sNXVJQVZezH96p53Ks3Pg=="};(s=document.createElement("script")).charset="utf-8",s.timeout=120,i.nc&&s.setAttribute("nonce",i.nc),s.setAttribute("data-webpack",t+o),s.src=r,0!==s.src.indexOf(window.location.origin+"/")&&(s.crossOrigin="anonymous"),f[a]&&(s.integrity=f[a])}e[r]=[n];var h=(t,n)=>{s.onerror=s.onload=null,clearTimeout(g);var i=e[r];if(delete e[r],s.parentNode&&s.parentNode.removeChild(s),i&&i.forEach((e=>e(n))),t)return t(n)},g=setTimeout(h.bind(null,void 0,{type:"timeout",target:s}),12e4);s.onerror=h.bind(null,s.onerror),s.onload=h.bind(null,s.onload),c&&document.head.appendChild(s)}},i.r=e=>{"undefined"!=typeof Symbol&&Symbol.toStringTag&&Object.defineProperty(e,Symbol.toStringTag,{value:"Module"}),Object.defineProperty(e,"__esModule",{value:!0})},i.p="https://js-agent.newrelic.com/",(()=>{var e={959:0,85:0};i.f.j=(t,r)=>{var n=i.o(e,t)?e[t]:void 0;if(0!==n)if(n)r.push(n[2]);else{var o=new Promise(((r,i)=>n=e[t]=[r,i]));r.push(n[2]=o);var a=i.p+i.u(t),s=new Error;i.l(a,(r=>{if(i.o(e,t)&&(0!==(n=e[t])&&(e[t]=void 0),n)){var o=r&&("load"===r.type?"missing":r.type),a=r&&r.target&&r.target.src;s.message="Loading chunk "+t+" failed.\n("+o+": "+a+")",s.name="ChunkLoadError",s.type=o,s.request=a,n[1](s)}}),"chunk-"+t,t)}};var t=(t,r)=>{var n,o,[a,s,c]=r,d=0;if(a.some((t=>0!==e[t]))){for(n in s)i.o(s,n)&&(i.m[n]=s[n]);if(c)c(i)}for(t&&t(r);d<a.length;d++)o=a[d],i.o(e,o)&&e[o]&&e[o][0](),e[o]=0},r=self["webpackChunk:NRBA-1.274.0.PROD"]=self["webpackChunk:NRBA-1.274.0.PROD"]||[];r.forEach(t.bind(null,0)),r.push=t.bind(null,r.push.bind(r))})(),(()=>{"use strict";i(8374);var e=i(944),t=i(6344),r=i(9566);class n{agentIdentifier;constructor(e=(0,r.LA)(16)){this.agentIdentifier=e}#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}addPageAction(e,t){return this.#e("addPageAction",e,t)}setPageViewName(e,t){return this.#e("setPageViewName",e,t)}setCustomAttribute(e,t,r){return this.#e("setCustomAttribute",e,t,r)}noticeError(e,t){return this.#e("noticeError",e,t)}setUserId(e){return this.#e("setUserId",e)}setApplicationVersion(e){return this.#e("setApplicationVersion",e)}setErrorHandler(e){return this.#e("setErrorHandler",e)}addRelease(e,t){return this.#e("addRelease",e,t)}log(e,t){return this.#e("log",e,t)}}class o extends n{#e(t,...r){if("function"==typeof this.api?.[t])return this.api[t](...r);(0,e.R)(35,t)}start(){return this.#e("start")}finished(e){return this.#e("finished",e)}recordReplay(){return this.#e(t.G4.RECORD)}pauseReplay(){return this.#e(t.G4.PAUSE)}addToTrace(e){return this.#e("addToTrace",e)}setCurrentRouteName(e){return this.#e("setCurrentRouteName",e)}interaction(){return this.#e("interaction")}wrapLogger(e,t,r){return this.#e("wrapLogger",e,t,r)}}var a=i(860),s=i(9417);const c=Object.values(a.K7);function d(e){const t={};return c.forEach((r=>{t[r]=function(e,t){return!0===(0,s.gD)(t,"".concat(e,".enabled"))}(r,e)})),t}var u=i(425);var l=i(1687),f=i(4234),h=i(5289),g=i(6154),p=i(5270),m=i(7767),v=i(6389);class b extends f.W{constructor(e,t,r=!0){super(e.agentIdentifier,t),this.auto=r,this.abortHandler=void 0,this.featAggregate=void 0,this.onAggregateImported=void 0,!1===e.init[this.featureName].autoStart&&(this.auto=!1),this.auto?(0,l.Ak)(e.agentIdentifier,t):this.ee.on("manual-start-all",(0,v.J)((()=>{(0,l.Ak)(e.agentIdentifier,this.featureName),this.auto=!0,this.importAggregator(e)})))}importAggregator(t,r={}){if(this.featAggregate||!this.auto)return;let n;this.onAggregateImported=new Promise((e=>{n=e}));const o=async()=>{let o;try{if((0,m.V)(this.agentIdentifier)){const{setupAgentSession:e}=await i.e(891).then(i.bind(i,6526));o=e(t)}}catch(t){(0,e.R)(20,t),this.ee.emit("internal-error",[t]),this.featureName===a.K7.sessionReplay&&this.abortHandler?.()}try{if(t.sharedAggregator)await t.sharedAggregator;else{t.sharedAggregator=i.e(891).then(i.bind(i,9337));const{EventAggregator:e}=await t.sharedAggregator;t.sharedAggregator=new e}if(!this.#t(this.featureName,o))return(0,l.Ze)(this.agentIdentifier,this.featureName),void n(!1);const{lazyFeatureLoader:e}=await i.e(891).then(i.bind(i,6103)),{Aggregate:a}=await e(this.featureName,"aggregate");this.featAggregate=new a(t,r),n(!0)}catch(t){(0,e.R)(34,t),this.abortHandler?.(),(0,l.Ze)(this.agentIdentifier,this.featureName,!0),n(!1),this.ee&&this.ee.abort()}};g.RI?(0,h.GG)((()=>o()),!0):o()}#t(e,t){switch(e){case a.K7.sessionReplay:return(0,p.SR)(this.agentIdentifier)&&!!t;case a.K7.sessionTrace:return!!t;default:return!0}}}var y=i(6630);class R extends b{static featureName=y.T;constructor(e,t=!0){super(e,y.T,t),this.importAggregator(e)}}var x=i(384);var w=i(9908),T=i(2843),A=i(3878),E=i(782),S=i(1863);class _ extends b{static featureName=E.T;constructor(e,t=!0){super(e,E.T,t),g.RI&&((0,T.u)((()=>(0,w.p)("docHidden",[(0,S.t)()],void 0,E.T,this.ee)),!0),(0,A.sp)("pagehide",(()=>(0,w.p)("winPagehide",[(0,S.t)()],void 0,E.T,this.ee))),this.importAggregator(e))}}var O=i(3969);class N extends b{static featureName=O.TZ;constructor(e,t=!0){super(e,O.TZ,t),this.importAggregator(e)}}var I=i(6774),P=i(3304);class j{constructor(e,t,r,n,i){this.name="UncaughtError",this.message="string"==typeof e?e:(0,P.A)(e),this.sourceURL=t,this.line=r,this.column=n,this.__newrelic=i}}function C(e){return D(e)?e:new j(void 0!==e?.message?e.message:e,e?.filename||e?.sourceURL,e?.lineno||e?.line,e?.colno||e?.col,e?.__newrelic)}function k(e){const t="Unhandled Promise Rejection";if(!e?.reason)return;if(D(e.reason))try{return e.reason.message=t+": "+e.reason.message,C(e.reason)}catch(t){return C(e.reason)}const r=C(e.reason);return r.message=t+": "+r?.message,r}function H(e){if(e.error instanceof SyntaxError&&!/:\d+$/.test(e.error.stack?.trim())){const t=new j(e.message,e.filename,e.lineno,e.colno,e.error.__newrelic);return t.name=SyntaxError.name,t}return D(e.error)?e.error:C(e)}function D(e){return e instanceof Error&&!!e.stack}class L extends b{static featureName=I.T;#r=!1;constructor(e,r=!0){super(e,I.T,r);try{this.removeOnAbort=new AbortController}catch(e){}this.ee.on("internal-error",(e=>{this.abortHandler&&(0,w.p)("ierr",[C(e),(0,S.t)(),!0,{},this.#r],void 0,this.featureName,this.ee)})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.#r=e})),g.gm.addEventListener("unhandledrejection",(e=>{this.abortHandler&&(0,w.p)("err",[k(e),(0,S.t)(),!1,{unhandledPromiseRejection:1},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),g.gm.addEventListener("error",(e=>{this.abortHandler&&(0,w.p)("err",[H(e),(0,S.t)(),!1,{},this.#r],void 0,this.featureName,this.ee)}),(0,A.jT)(!1,this.removeOnAbort?.signal)),this.abortHandler=this.#n,this.importAggregator(e)}#n(){this.removeOnAbort?.abort(),this.abortHandler=void 0}}var K=i(8990);let M=1;const U="nr@id";function V(e){const t=typeof e;return!e||"object"!==t&&"function"!==t?-1:e===g.gm?0:(0,K.I)(e,U,(function(){return M++}))}function G(e){if("string"==typeof e&&e.length)return e.length;if("object"==typeof e){if("undefined"!=typeof ArrayBuffer&&e instanceof ArrayBuffer&&e.byteLength)return e.byteLength;if("undefined"!=typeof Blob&&e instanceof Blob&&e.size)return e.size;if(!("undefined"!=typeof FormData&&e instanceof FormData))try{return(0,P.A)(e).length}catch(e){return}}}var F=i(8139),B=i(7836),W=i(3434);const z={},q=["open","send"];function Z(t){var r=t||B.ee;const n=function(e){return(e||B.ee).get("xhr")}(r);if(z[n.debugId]++)return n;z[n.debugId]=1,(0,F.u)(r);var i=(0,W.YM)(n),o=g.gm.XMLHttpRequest,a=g.gm.MutationObserver,s=g.gm.Promise,c=g.gm.setInterval,d="readystatechange",u=["onload","onerror","onabort","onloadstart","onloadend","onprogress","ontimeout"],l=[],f=g.gm.XMLHttpRequest=function(t){const r=new o(t),a=n.context(r);try{n.emit("new-xhr",[r],a),r.addEventListener(d,(s=a,function(){var e=this;e.readyState>3&&!s.resolved&&(s.resolved=!0,n.emit("xhr-resolved",[],e)),i.inPlace(e,u,"fn-",y)}),(0,A.jT)(!1))}catch(t){(0,e.R)(15,t);try{n.emit("internal-error",[t])}catch(e){}}var s;return r};function h(e,t){i.inPlace(t,["onreadystatechange"],"fn-",y)}if(function(e,t){for(var r in e)t[r]=e[r]}(o,f),f.prototype=o.prototype,i.inPlace(f.prototype,q,"-xhr-",y),n.on("send-xhr-start",(function(e,t){h(e,t),function(e){l.push(e),a&&(p?p.then(b):c?c(b):(m=-m,v.data=m))}(t)})),n.on("open-xhr-start",h),a){var p=s&&s.resolve();if(!c&&!s){var m=1,v=document.createTextNode(m);new a(b).observe(v,{characterData:!0})}}else r.on("fn-end",(function(e){e[0]&&e[0].type===d||b()}));function b(){for(var e=0;e<l.length;e++)h(0,l[e]);l.length&&(l=[])}function y(e,t){return t}return n}var Y="fetch-",X=Y+"body-",Q=["arrayBuffer","blob","json","text","formData"],J=g.gm.Request,ee=g.gm.Response,te="prototype";const re={};function ne(e){const t=function(e){return(e||B.ee).get("fetch")}(e);if(!(J&&ee&&g.gm.fetch))return t;if(re[t.debugId]++)return t;function r(e,r,n){var i=e[r];"function"==typeof i&&(e[r]=function(){var e,r=[...arguments],o={};t.emit(n+"before-start",[r],o),o[B.P]&&o[B.P].dt&&(e=o[B.P].dt);var a=i.apply(this,r);return t.emit(n+"start",[r,e],a),a.then((function(e){return t.emit(n+"end",[null,e],a),e}),(function(e){throw t.emit(n+"end",[e],a),e}))})}return re[t.debugId]=1,Q.forEach((e=>{r(J[te],e,X),r(ee[te],e,X)})),r(g.gm,"fetch",Y),t.on(Y+"end",(function(e,r){var n=this;if(r){var i=r.headers.get("content-length");null!==i&&(n.rxSize=i),t.emit(Y+"done",[null,r],n)}else t.emit(Y+"done",[e],n)})),t}var ie=i(7485),oe=i(5603);class ae{constructor(e){this.agentIdentifier=e}generateTracePayload(e){if(!this.shouldGenerateTrace(e))return null;var t=(0,oe.o)(this.agentIdentifier);if(!t)return null;var n=(t.accountID||"").toString()||null,i=(t.agentID||"").toString()||null,o=(t.trustKey||"").toString()||null;if(!n||!i)return null;var a=(0,r.ZF)(),s=(0,r.el)(),c=Date.now(),d={spanId:a,traceId:s,timestamp:c};return(e.sameOrigin||this.isAllowedOrigin(e)&&this.useTraceContextHeadersForCors())&&(d.traceContextParentHeader=this.generateTraceContextParentHeader(a,s),d.traceContextStateHeader=this.generateTraceContextStateHeader(a,c,n,i,o)),(e.sameOrigin&&!this.excludeNewrelicHeader()||!e.sameOrigin&&this.isAllowedOrigin(e)&&this.useNewrelicHeaderForCors())&&(d.newrelicHeader=this.generateTraceHeader(a,s,c,n,i,o)),d}generateTraceContextParentHeader(e,t){return"00-"+t+"-"+e+"-01"}generateTraceContextStateHeader(e,t,r,n,i){return i+"@nr=0-1-"+r+"-"+n+"-"+e+"----"+t}generateTraceHeader(e,t,r,n,i,o){if(!("function"==typeof g.gm?.btoa))return null;var a={v:[0,1],d:{ty:"Browser",ac:n,ap:i,id:e,tr:t,ti:r}};return o&&n!==o&&(a.d.tk=o),btoa((0,P.A)(a))}shouldGenerateTrace(e){return this.isDtEnabled()&&this.isAllowedOrigin(e)}isAllowedOrigin(e){var t=!1,r={};if((0,s.gD)(this.agentIdentifier,"distributed_tracing")&&(r=(0,s.D0)(this.agentIdentifier).distributed_tracing),e.sameOrigin)t=!0;else if(r.allowed_origins instanceof Array)for(var n=0;n<r.allowed_origins.length;n++){var i=(0,ie.D)(r.allowed_origins[n]);if(e.hostname===i.hostname&&e.protocol===i.protocol&&e.port===i.port){t=!0;break}}return t}isDtEnabled(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.enabled}excludeNewrelicHeader(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.exclude_newrelic_header}useNewrelicHeaderForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!1!==e.cors_use_newrelic_header}useTraceContextHeadersForCors(){var e=(0,s.gD)(this.agentIdentifier,"distributed_tracing");return!!e&&!!e.cors_use_tracecontext_headers}}var se=i(9300),ce=i(7295),de=["load","error","abort","timeout"],ue=de.length,le=(0,x.dV)().o.REQ,fe=(0,x.dV)().o.XHR;class he extends b{static featureName=se.T;constructor(e,t=!0){super(e,se.T,t),this.dt=new ae(e.agentIdentifier),this.handler=(e,t,r,n)=>(0,w.p)(e,t,r,n,this.ee);try{const e={xmlhttprequest:"xhr",fetch:"fetch",beacon:"beacon"};g.gm?.performance?.getEntriesByType("resource").forEach((t=>{if(t.initiatorType in e&&0!==t.responseStatus){const r={status:t.responseStatus},n={rxSize:t.transferSize,duration:Math.floor(t.duration),cbTime:0};ge(r,t.name),this.handler("xhr",[r,n,t.startTime,t.responseEnd,e[t.initiatorType]],void 0,a.K7.ajax)}}))}catch(e){}ne(this.ee),Z(this.ee),function(e,t,r,n){function i(e){var t=this;t.totalCbs=0,t.called=0,t.cbTime=0,t.end=x,t.ended=!1,t.xhrGuids={},t.lastSize=null,t.loadCaptureCalled=!1,t.params=this.params||{},t.metrics=this.metrics||{},e.addEventListener("load",(function(r){T(t,e)}),(0,A.jT)(!1)),g.lR||e.addEventListener("progress",(function(e){t.lastSize=e.loaded}),(0,A.jT)(!1))}function o(e){this.params={method:e[0]},ge(this,e[1]),this.metrics={}}function s(t,r){e.loader_config.xpid&&this.sameOrigin&&r.setRequestHeader("X-NewRelic-ID",e.loader_config.xpid);var i=n.generateTracePayload(this.parsedOrigin);if(i){var o=!1;i.newrelicHeader&&(r.setRequestHeader("newrelic",i.newrelicHeader),o=!0),i.traceContextParentHeader&&(r.setRequestHeader("traceparent",i.traceContextParentHeader),i.traceContextStateHeader&&r.setRequestHeader("tracestate",i.traceContextStateHeader),o=!0),o&&(this.dt=i)}}function c(e,r){var n=this.metrics,i=e[0],o=this;if(n&&i){var a=G(i);a&&(n.txSize=a)}this.startTime=(0,S.t)(),this.body=i,this.listener=function(e){try{"abort"!==e.type||o.loadCaptureCalled||(o.params.aborted=!0),("load"!==e.type||o.called===o.totalCbs&&(o.onloadCalled||"function"!=typeof r.onload)&&"function"==typeof o.end)&&o.end(r)}catch(e){try{t.emit("internal-error",[e])}catch(e){}}};for(var s=0;s<ue;s++)r.addEventListener(de[s],this.listener,(0,A.jT)(!1))}function d(e,t,r){this.cbTime+=e,t?this.onloadCalled=!0:this.called+=1,this.called!==this.totalCbs||!this.onloadCalled&&"function"==typeof r.onload||"function"!=typeof this.end||this.end(r)}function u(e,t){var r=""+V(e)+!!t;this.xhrGuids&&!this.xhrGuids[r]&&(this.xhrGuids[r]=!0,this.totalCbs+=1)}function l(e,t){var r=""+V(e)+!!t;this.xhrGuids&&this.xhrGuids[r]&&(delete this.xhrGuids[r],this.totalCbs-=1)}function f(){this.endTime=(0,S.t)()}function h(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-added",[e[1],e[2]],r)}function p(e,r){r instanceof fe&&"load"===e[0]&&t.emit("xhr-load-removed",[e[1],e[2]],r)}function m(e,t,r){t instanceof fe&&("onload"===r&&(this.onload=!0),("load"===(e[0]&&e[0].type)||this.onload)&&(this.xhrCbStart=(0,S.t)()))}function v(e,r){this.xhrCbStart&&t.emit("xhr-cb-time",[(0,S.t)()-this.xhrCbStart,this.onload,r],r)}function b(e){var t,r=e[1]||{};if("string"==typeof e[0]?0===(t=e[0]).length&&g.RI&&(t=""+g.gm.location.href):e[0]&&e[0].url?t=e[0].url:g.gm?.URL&&e[0]&&e[0]instanceof URL?t=e[0].href:"function"==typeof e[0].toString&&(t=e[0].toString()),"string"==typeof t&&0!==t.length){t&&(this.parsedOrigin=(0,ie.D)(t),this.sameOrigin=this.parsedOrigin.sameOrigin);var i=n.generateTracePayload(this.parsedOrigin);if(i&&(i.newrelicHeader||i.traceContextParentHeader))if(e[0]&&e[0].headers)s(e[0].headers,i)&&(this.dt=i);else{var o={};for(var a in r)o[a]=r[a];o.headers=new Headers(r.headers||{}),s(o.headers,i)&&(this.dt=i),e.length>1?e[1]=o:e.push(o)}}function s(e,t){var r=!1;return t.newrelicHeader&&(e.set("newrelic",t.newrelicHeader),r=!0),t.traceContextParentHeader&&(e.set("traceparent",t.traceContextParentHeader),t.traceContextStateHeader&&e.set("tracestate",t.traceContextStateHeader),r=!0),r}}function y(e,t){this.params={},this.metrics={},this.startTime=(0,S.t)(),this.dt=t,e.length>=1&&(this.target=e[0]),e.length>=2&&(this.opts=e[1]);var r,n=this.opts||{},i=this.target;"string"==typeof i?r=i:"object"==typeof i&&i instanceof le?r=i.url:g.gm?.URL&&"object"==typeof i&&i instanceof URL&&(r=i.href),ge(this,r);var o=(""+(i&&i instanceof le&&i.method||n.method||"GET")).toUpperCase();this.params.method=o,this.body=n.body,this.txSize=G(n.body)||0}function R(e,t){if(this.endTime=(0,S.t)(),this.params||(this.params={}),(0,ce.iW)(this.params))return;let n;this.params.status=t?t.status:0,"string"==typeof this.rxSize&&this.rxSize.length>0&&(n=+this.rxSize);const i={txSize:this.txSize,rxSize:n,duration:(0,S.t)()-this.startTime};r("xhr",[this.params,i,this.startTime,this.endTime,"fetch"],this,a.K7.ajax)}function x(e){const t=this.params,n=this.metrics;if(!this.ended){this.ended=!0;for(let t=0;t<ue;t++)e.removeEventListener(de[t],this.listener,!1);t.aborted||(0,ce.iW)(t)||(n.duration=(0,S.t)()-this.startTime,this.loadCazptureCalled||4!==e.readyState?null==t.status&&(t.status=0):T(this,e),n.cbTime=this.cbTime,r("xhr",[t,n,this.startTime,this.endTime,"xhr"],this,a.K7.ajax))}}function T(e,r){e.params.status=r.status;var n=function(e,t){var r=e.responseType;return"json"===r&&null!==t?t:"arraybuffer"===r||"blob"===r||"json"===r?G(e.response):"text"===r||""===r||void 0===r?G(e.responseText):void 0}(r,e.lastSize);if(n&&(e.metrics.rxSize=n),e.sameOrigin){var i=r.getResponseHeader("X-NewRelic-App-Data");i&&((0,w.p)(O.rs,["Ajax/CrossApplicationTracing/Header/Seen"],void 0,a.K7.metrics,t),e.params.cat=i.split(", ").pop())}e.loadCaptureCalled=!0}t.on("new-xhr",i),t.on("open-xhr-start",o),t.on("open-xhr-end",s),t.on("send-xhr-start",c),t.on("xhr-cb-time",d),t.on("xhr-load-added",u),t.on("xhr-load-removed",l),t.on("xhr-resolved",f),t.on("addEventListener-end",h),t.on("removeEventListener-end",p),t.on("fn-end",v),t.on("fetch-before-start",b),t.on("fetch-start",y),t.on("fn-start",m),t.on("fetch-done",R)}(e,this.ee,this.handler,this.dt),this.importAggregator(e)}}function ge(e,t){var r=(0,ie.D)(t),n=e.params||e;n.hostname=r.hostname,n.port=r.port,n.protocol=r.protocol,n.host=r.hostname+":"+r.port,n.pathname=r.pathname,e.parsedOrigin=r,e.sameOrigin=r.sameOrigin}const pe={},me=["pushState","replaceState"];function ve(e){const t=function(e){return(e||B.ee).get("history")}(e);return!g.RI||pe[t.debugId]++||(pe[t.debugId]=1,(0,W.YM)(t).inPlace(window.history,me,"-")),t}var be=i(3738);const{He:ye,bD:Re,d3:xe,Kp:we,TZ:Te,Lc:Ae,uP:Ee,Rz:Se}=be;class _e extends b{static featureName=Te;constructor(e,t=!0){super(e,Te,t);if(!(0,m.V)(this.agentIdentifier))return void this.deregisterDrain();const r=this.ee;let n;ve(r),this.eventsEE=(0,F.u)(r),this.eventsEE.on(Ee,(function(e,t){this.bstStart=(0,S.t)()})),this.eventsEE.on(Ae,(function(e,t){(0,w.p)("bst",[e[0],t,this.bstStart,(0,S.t)()],void 0,a.K7.sessionTrace,r)})),r.on(Se+xe,(function(e){this.time=(0,S.t)(),this.startPath=location.pathname+location.hash})),r.on(Se+we,(function(e){(0,w.p)("bstHist",[location.pathname+location.hash,this.startPath,this.time],void 0,a.K7.sessionTrace,r)}));try{n=new PerformanceObserver((e=>{const t=e.getEntries();(0,w.p)(ye,[t],void 0,a.K7.sessionTrace,r)})),n.observe({type:Re,buffered:!0})}catch(e){}this.importAggregator(e,{resourceObserver:n})}}var Oe=i(2614);class Ne extends b{static featureName=t.TZ;#i;#o;constructor(e,r=!0){let n;super(e,t.TZ,r),this.replayRunning=!1,this.#o=e;try{n=JSON.parse(localStorage.getItem("".concat(Oe.H3,"_").concat(Oe.uh)))}catch(e){}(0,p.SR)(e.agentIdentifier)&&this.ee.on(t.G4.RECORD,(()=>this.#a())),this.#s(n)?(this.#i=n?.sessionReplayMode,this.#c()):this.importAggregator(e),this.ee.on("err",(e=>{this.replayRunning&&(this.errorNoticed=!0,(0,w.p)(t.G4.ERROR_DURING_REPLAY,[e],void 0,this.featureName,this.ee))})),this.ee.on(t.G4.REPLAY_RUNNING,(e=>{this.replayRunning=e}))}#s(e){return e&&(e.sessionReplayMode===Oe.g.FULL||e.sessionReplayMode===Oe.g.ERROR)||(0,p.Aw)(this.agentIdentifier)}#d=!1;async#c(e){if(!this.#d){this.#d=!0;try{const{Recorder:t}=await Promise.all([i.e(891),i.e(222)]).then(i.bind(i,8589));this.recorder??=new t({mode:this.#i,agentIdentifier:this.agentIdentifier,trigger:e,ee:this.ee}),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording}catch(e){}this.importAggregator(this.#o,{recorder:this.recorder,errorNoticed:this.errorNoticed})}}#a(){this.featAggregate?this.featAggregate.mode!==Oe.g.FULL&&this.featAggregate.initializeRecording(Oe.g.FULL,!0):(this.#i=Oe.g.FULL,this.#c(t.Qb.API),this.recorder&&this.recorder.parent.mode!==Oe.g.FULL&&(this.recorder.parent.mode=Oe.g.FULL,this.recorder.stopRecording(),this.recorder.startRecording(),this.abortHandler=this.recorder.stopRecording))}}var Ie=i(3333);class Pe extends b{static featureName=Ie.TZ;constructor(e,t=!0){super(e,Ie.TZ,t);const r=[e.init.page_action.enabled,e.init.performance.capture_marks,e.init.performance.capture_measures,e.init.user_actions.enabled];g.RI&&e.init.user_actions.enabled&&(Ie.Zp.forEach((e=>(0,A.sp)(e,(e=>(0,w.p)("ua",[e],void 0,this.featureName,this.ee)),!0))),Ie.qN.forEach((e=>(0,A.sp)(e,(e=>(0,w.p)("ua",[e],void 0,this.featureName,this.ee)))))),r.some((e=>e))?this.importAggregator(e):this.deregisterDrain()}}var je=i(993),Ce=i(3785);class ke extends b{static featureName=je.TZ;constructor(e,t=!0){super(e,je.TZ,t);const r=this.ee;this.ee.on("wrap-logger-end",(function([e]){const{level:t,customAttributes:n}=this;(0,Ce.R)(r,e,n,t)})),this.importAggregator(e)}}new class extends o{constructor(t,r){super(r),g.gm?(this.features={},(0,x.bQ)(this.agentIdentifier,this),this.desiredFeatures=new Set(t.features||[]),this.desiredFeatures.add(R),this.runSoftNavOverSpa=[...this.desiredFeatures].some((e=>e.featureName===a.K7.softNav)),(0,u.j)(this,t,t.loaderType||"agent"),this.run()):(0,e.R)(21)}get config(){return{info:this.info,init:this.init,loader_config:this.loader_config,runtime:this.runtime}}run(){try{const t=d(this.agentIdentifier),r=[...this.desiredFeatures];r.sort(((e,t)=>a.P3[e.featureName]-a.P3[t.featureName])),r.forEach((r=>{if(!t[r.featureName]&&r.featureName!==a.K7.pageViewEvent)return;if(this.runSoftNavOverSpa&&r.featureName===a.K7.spa)return;if(!this.runSoftNavOverSpa&&r.featureName===a.K7.softNav)return;const n=function(e){switch(e){case a.K7.ajax:return[a.K7.jserrors];case a.K7.sessionTrace:return[a.K7.ajax,a.K7.pageViewEvent];case a.K7.sessionReplay:return[a.K7.sessionTrace];case a.K7.pageViewTiming:return[a.K7.pageViewEvent];default:return[]}}(r.featureName).filter((e=>!(e in this.features)));n.length>0&&(0,e.R)(36,{targetFeature:r.featureName,missingDependencies:n}),this.features[r.featureName]=new r(this)}))}catch(t){(0,e.R)(22,t);for(const e in this.features)this.features[e].abortHandler?.();const r=(0,x.Zm)();delete r.initializedAgents[this.agentIdentifier]?.api,delete r.initializedAgents[this.agentIdentifier]?.features,delete this.sharedAggregator;return r.ee.get(this.agentIdentifier).abort(),!1}}}({features:[R,_,_e,Ne,he,N,L,Pe,ke],loaderType:"pro"})})()})();</script> <meta name="robots" content="index, follow" /> <meta name="keywords" content="Summary of Cut Score Process" /> <meta name="title" content="Summary of Cut Score Process" /> <meta name="author" content="International Ombuds Association Office" /> <meta name="description" content="Summary of Cut Score Process" /> <meta name="generator" content="MemberClicks Content Management System" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <title>Summary of Cut Score Process</title> <link href="/templates/marietta-jt/favicon.ico" rel="shortcut icon" type="image/x-icon" /> <style type="text/css"> ::-webkit-input-placeholder {color:inherit; opacity: 0.6} :-moz-placeholder {color:inherit;opacity:0.6} ::-moz-placeholder {color:inherit;opacity:0.6} :-ms-input-placeholder {color:inherit; opacity: 0.6} </style> <link rel="stylesheet" href="/components/com_jevents/views/default/assets/css/new-jevents.css" type="text/css" /> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery.min.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery-migrate.min.js"></script> <script type="text/javascript"> (function($){ jQuery.fn.extend({ live: function (event, callback) { if (this.selector) { jQuery(document).on(event, this.selector, callback); } }, curCSS : function (element, attrib, val){ $(element).css(attrib, val); } }) })(jQuery); </script> <script type="text/javascript">jQuery.noConflict();</script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery-ui-custom-elvn-fr.min.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jQueryUIDialogInclude.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery.dataTables.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/jquery.tablednd-0.5.js"></script> <script type="text/javascript" src="https://www.ombudsassociation.org/includes/js/json2.js"></script> <script type="text/javascript" src="/ui-v2/js/libs/underscore/underscore.js"></script> <link rel="stylesheet" href="https://www.ombudsassociation.org/includes/css/themes/base/ui.all.css" type="text/css" /> <link rel="stylesheet" href="https://www.ombudsassociation.org/includes/css/jqueryui.css" type="text/css" /> <link rel="stylesheet" href="https://www.ombudsassociation.org/includes/css/system-messages.css" type="text/css" /> <script type="text/javascript" src="/plugins/system/mtupgrade/mootools.js"></script> <script type="text/javascript" src="/includes/js/joomla.javascript.js"></script> <script type="text/javascript" src="/media/system/js/caption.js"></script> <script type='text/javascript'> /*<![CDATA[*/ var jax_live_site = 'https://www.ombudsassociation.org/index.php'; var jax_site_type = '1.5'; var jax_token_var = '8e1e2a06b3ac994fdd98c1571a5ea5d2'; /*]]>*/ </script><script type="text/javascript" src="https://www.ombudsassociation.org/plugins/system/pc_includes/ajax_1.3.js"></script> <link rel="stylesheet" href="/media/system/css/modal.css" type="text/css" /> <script type="text/javascript" src="/media/system/js/modal.js"></script> <script type="text/javascript"> window.addEvent("domready", function() { SqueezeBox.initialize({}); $$("a.modal").each(function(el) { el.addEvent("click", function(e) { new Event(e).stop(); SqueezeBox.fromElement(el); }); }); }); </script> <script type="text/javascript"> jQuery(document).ready(function() { var mcios = navigator.userAgent.toLowerCase().match(/(iphone|ipod|ipad)/); var supportsTouch = 'ontouchstart' in window || window.navigator.msMaxTouchPoints || navigator.userAgent.toLowerCase().match(/(iemobile)/); if (mcios) { jQuery('#bkg').addClass('mc-touch mc-ios'); } else if (supportsTouch) { jQuery('#bkg').addClass('mc-touch non-ios'); } else { jQuery('#bkg').addClass('mc-no-touch'); } jQuery('#cToolbarNavList li:has(li)').addClass('parent'); }); </script> <link rel="stylesheet" href="/templates/system/css/general.css" type="text/css"/> <link rel="stylesheet" href="/jmc-assets/nivo-slider-css/nivo-slider.css" type="text/css" /> <link rel="stylesheet" href="/jmc-assets/nivo-slider-css/nivo-themes/mc01/mc01.css" type="text/css" /> <link rel="stylesheet" href="/jmc-assets/nivo-slider-css/nivo-themes/mc02/mc02.css" type="text/css" /> <link rel="stylesheet" href="/templates/marietta-jt/css/editor.css" type="text/css" />  <script type="text/javascript" src="/jmc-assets/global-js/hoverIntent.js"></script> <script type="text/javascript" src="/jmc-assets/global-js/jquery.nivo.slider.pack.js"></script> <script type="text/javascript"> jQuery(function(){ jQuery('.socnets ul > li > a > span').each(function() { var socnetText = jQuery(this).text().toLowerCase(); jQuery(this).addClass('icon-'+socnetText); jQuery(this).parent('a').addClass(socnetText); }); jQuery('a#menu-toggle').bind('click', function(){ jQuery('#bkg').toggleClass('show-mobile'); }); jQuery('a#menu-toggle-x').bind('click', function(){ jQuery('#bkg.show-mobile').toggleClass('show-mobile'); }); jQuery('div.site-overlay').bind('click',function(){ jQuery('body.show-mobile').toggleClass('show-mobile'); }); }); </script> </head> <body id="bkg"> <div id="viewports"> <div id="phone-landscape"></div> <div id="tablet-portrait"></div> <div id="tablet-landscape"></div> </div> <a id="menu-toggle-x" class="icon-menu-x"></a> <div class="mobile-menu-top modules-2"> <div class="login-search-menu"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="8e1e2a06b3ac994fdd98c1571a5ea5d2" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> </div> <div class="mobile-menu"><ul class="menu resp-menu"><li class="parent item181"><span class="separator"><span>About IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees & Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li class="item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice & Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an Ombuds?</span></a></li><li class="item235"><a href="/annual-ombuds-day"><span>Annual Ombuds Day</span></a></li></ul></li><li class="parent item123"><span class="separator"><span>Membership</span></span><ul><li class="item125"><a href="/membership-benefits"><span>Membership Benefits</span></a></li><li class="item127"><a href="/become-a-member"><span>Become a Member</span></a></li><li class="item199"><a href="/member-center"><span>Member Center</span></a></li><li class="item126"><a href="/renew-membership"><span>Renew Your Membership</span></a></li><li class="item245"><a href="/your-ioa-membership"><span>Your IOA Membership</span></a></li><li class="item271"><a href="/become-an-ioa-volunteer"><span>Volunteer</span></a></li><li class="parent item280"><span class="separator"><span>Grants & Awards</span></span><ul><li class="item281"><a href="/ioa-research-grant"><span>IOA Research Grants</span></a></li><li class="item282"><a href="/ioa-research-award"><span>IOA Research Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent item128"><span class="separator"><span>Events & Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a></li><li class="parent item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li class="item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts & Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent item163"><span class="separator"><span>Resources</span></span><ul><li class="item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity & Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News & Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> <div class="mobile-menu-bottom"></div> <div class="site-container"> <div class="site-overlay"></div> <div id="site-wrap"> <div id="header"> <div class="site-width"> <div class="mc-logo-link"><a href="/"><img style="margin: 0px 0px 0px 0px;" title="" src="/assets/site/logo-link-22.png" alt="" align="" /></a></div> <div class="login-search"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="8e1e2a06b3ac994fdd98c1571a5ea5d2" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> <a id="menu-toggle" class="icon-menu"></a> <div class="clarence"></div> </div> </div> <div id="primary-nav-container"> <div class="site-width"> <div id="primary-menu"><ul class="menu resp-menu"><li class="parent item181"><span class="separator"><span>About IOA</span></span><ul><li class="item207"><a href="/learn-about-our-organization"><span>About IOA</span></a></li><li class="item183"><a href="/ioa-board-of-directors"><span>Board of Directors</span></a></li><li class="item184"><a href="/ioa-committees-task-forces"><span>Committees & Task Forces</span></a></li><li class="item324"><a href="/ioa-regional-advancement-communities"><span>Regional Advancement Communities</span></a></li><li class="item185"><a href="/strategic-plan"><span>Strategic Plan</span></a></li><li class="item188"><a href="/standards-of-practice-code-of-ethics"><span>Standards of Practice & Code of Ethics</span></a></li><li class="item206"><a href="/ioa-faq"><span>Frequently Asked Questions</span></a></li><li class="item270"><a href="/contact-the-ioa-ombuds-ioa-s-ombuds-program-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item295"><a href="/ioa-values-and-norms"><span>IOA Values and Norms</span></a></li><li class="item299"><a href="/ioa-concern-and-complaint-policy"><span>IOA Concern and Complaint Policy</span></a></li><li class="item187"><a href="/contact-us"><span>Contact Us</span></a></li><li class="item314"><a href="https://www.ioaconference.org/become-a-sponsor"><span>Partnership Opportunities</span></a></li></ul></li><li class="parent item170"><span class="separator"><span>About Ombuds</span></span><ul><li class="item178"><a href="/what-is-an-ombuds-"><span>What Is an Ombuds?</span></a></li><li class="item283"><a href="/creating-an-ombuds-office"><span>Creating an Ombuds Office</span></a></li><li class="item246"><a href="/how-do-i-become-an-ombuds-"><span>How Do I Become an Ombuds?</span></a></li><li class="item292"><a href="/why-should-my-organization-have-an-ombuds"><span>Why Should My Organization Have an Ombuds?</span></a></li><li class="item294"><a href="/how-do-i-hire-or-talk-to-an-ombuds-"><span>How Do I Hire or Talk to an Ombuds?</span></a></li><li class="item235"><a href="/annual-ombuds-day"><span>Annual Ombuds Day</span></a></li></ul></li><li class="parent item123"><span class="separator"><span>Membership</span></span><ul><li class="item125"><a href="/membership-benefits"><span>Membership Benefits</span></a></li><li class="item127"><a href="/become-a-member"><span>Become a Member</span></a></li><li class="item199"><a href="/member-center"><span>Member Center</span></a></li><li class="item126"><a href="/renew-membership"><span>Renew Your Membership</span></a></li><li class="item245"><a href="/your-ioa-membership"><span>Your IOA Membership</span></a></li><li class="item271"><a href="/become-an-ioa-volunteer"><span>Volunteer</span></a></li><li class="parent item280"><span class="separator"><span>Grants & Awards</span></span><ul><li class="item281"><a href="/ioa-research-grant"><span>IOA Research Grants</span></a></li><li class="item282"><a href="/ioa-research-award"><span>IOA Research Award</span></a></li><li class="item296"><a href="/volunteer-recognition"><span>Volunteer Recognition</span></a></li></ul></li><li class="item289"><a href="/ioa-online-community"><span>IOA Online CommUnity</span></a></li><li class="item305"><a href="/ioa-s-ombuds-for-members"><span>IOA's Ombuds for Members</span></a></li><li class="item309"><a href="/mentoring-program-info"><span>Mentoring Program</span></a></li></ul></li><li class="parent item128"><span class="separator"><span>Events & Training</span></span><ul><li class="item211"><a href="/events-calendar"><span>Event Calendar</span></a></li><li class="item201"><a href="/ioa-annual-conference"><span>Annual Conference</span></a></li><li class="parent item278"><span class="separator"><span>Courses and Training</span></span><ul><li class="item325"><a href="/2025-events-and-training-offerings"><span>2025 Events and Training Offerings</span></a></li><li class="item304"><a href="/webinars"><span>Webinars</span></a></li><li class="item239"><a href="/ombuds-seminars"><span>Seminars</span></a></li><li class="item136"><a href="/core-courses"><span>Core Courses</span></a></li><li class="item134"><a href="/foundations-courses"><span>Foundations Courses</span></a></li><li class="item260"><a href="/nuts-bolts-of-setting-up-an-ombuds-office-course"><span>Nuts & Bolts of Setting Up an Ombuds Office Course</span></a></li><li class="item303"><a href="/national-equity-project-2-part-workshop"><span>National Equity Project 2-Part Workshop</span></a></li></ul></li><li class="item297"><a href="/september-symposium"><span>September Symposium</span></a></li><li class="item276"><a href="/community-connections-for-ioa-members"><span>Community Connections</span></a></li><li class="item240"><a href="/ioa-s-online-learning-center"><span>Online Learning Center</span></a></li><li class="item226"><a href="/become-an-instructor"><span>Become an Instructor</span></a></li><li class="item302"><a href="https://ioa.memberclicks.net/the-foundations-course#scholarship"><span>Foundations Scholarships</span></a></li></ul></li><li class="parent item144"><span class="separator"><span>Certification</span></span><ul><li class="item145"><a href="/about-the-co-op-credential"><span>About the CO-OP® Credential</span></a></li><li class="item146"><a href="/co-op-certification-board"><span>CO-OP® Certification Board</span></a></li><li class="item161"><a href="/directory-of-co-op-practitioners"><span>Directory of CO-OP® Practitioners</span></a></li><li class="item306"><a href="/take-the-co-op-examination"><span>Take the CO-OP® Examination</span></a></li></ul></li><li class="parent item163"><span class="separator"><span>Resources</span></span><ul><li class="item243"><a href="/resources-for-practicing-ombuds"><span>Resources for Practicing Ombuds</span></a></li><li class="item242"><a href="/resources-for-aspiring-ombuds"><span>Resources for Aspiring Ombuds</span></a></li><li class="item244"><a href="/resources-for-starting-an-ombuds-office"><span>Resources for Starting an Ombuds Office</span></a></li><li class="item301"><a href="/ioa-member-resources"><span>IOA Member Resources</span></a></li><li class="item290"><a href="/ioa-online-community-resource-center"><span>IOA Online CommUnity & Resource Center</span></a></li><li class="item272"><a href="/ombuds-job-board"><span>Ombuds Job Board</span></a></li><li class="item291"><a href="/outsourced-ombuds-and-consultant-directory"><span>Outsourced Ombuds and Consultant Directory</span></a></li></ul></li><li class="parent item284"><span class="separator"><span>Publications</span></span><ul><li class="item232"><a href="/the-independent-voice-ioa-s-blog"><span>The Independent Voice: IOA's Blog</span></a></li><li class="item293"><a href="https://www.youtube.com/playlist?list=PLqFfYjQvGPWH_DdC2ibM8ZIH2nd0xROwB" target="_blank"><span>Good Day IOA</span></a></li><li class="item166"><a href="/journal-of-the-ioa"><span>Journal of the IOA</span></a></li><li class="item215"><a href="/news-press-releases"><span>News & Press Releases</span></a></li><li class="item308"><a href="/ioa-book-publishing"><span>IOA Book Publishing</span></a></li></ul></li></ul></div> </div> </div> <div id="content-wrap" class="r-mid"> <div class="site-width"> <div id="content-padding"> <div id="jmc-message"></div> <div id="component-wrap"> <table class="contentpaneopen"> <tr> <td valign="top"> <h1>Summary of Cut Score Process</h1> <p>The first certification examination was administered in a computer-based format during the window from 30 November – 5 December 2009. On 16 December 2009, a psychometrician facilitator from the testing service, Schroeder Measurement Technologies, Inc. (SMT), convened a group of eight knowledgeable and experienced organizational ombudsman practitioners as IOA Subject Matter Experts (SMEs) for a standard setting workshop. The SMEs used their ratings of each item on the certification examination to establish a passing score recommendation for the examination, based on entry-level knowledge of the organizational ombudsman job. SMT aggregated and averaged the SME ratings to calculate the passing score, which was subsequently approved by the CO-OP® Board of Directors.</p> <p>This version of the examination was administered again, in paper-and-pencil format, on 8 April 2010. Altogether 80 candidates completed the first version of the certification examination.</p> <p>The second version of the examination has been administered six times in computer-based format, and 114 candidates have now taken that version. This administration of Version II of the certification examination was followed by a similar psychometric process to establish the passing score, including a committee of IOA Subject Matter Experts, statistical analysis by SMT, and final approval by the CO-OP<span>®</span> Board of Directors.</p> <p>The third version of the exam has been administered 11 times and 140 candidates have taken this version. Candidates’ examination performance is reported as a scaled score, using a scale of 100-500, with the passing score being 405. To date, 358 people have taken the certification examination, with a passing rate of 93%. Please note examination scores are used to determine the pass or fail result. It is not appropriate to rank different individuals' knowledge levels based on their examination scores.</p> </td> </tr> </table> <span class="article_separator"> </span> </div> </div> <div class="login-search side-bar"> <div class="moduletable mc-search raw single-search"> <form action="/index.php?option=com_search" method="post" name="mod_search_form" class="mc-site-search-mod"> <div class="search mc-search raw single-search"> <input name="searchword" id="mod_search_searchword" alt="Search" class="inputbox inputbox mc-search raw single-search" type="text" size="20" value="" placeholder="Search our site..." onfocus="this.placeholder = ''" onblur="this.placeholder = 'Search our site...'" /><a href="#" class="test button mc-search raw single-search">Search</a> </div> <input type="hidden" name="task" value="search" /> <input type="hidden" name="option" value="com_search" /> <input type="hidden" name="8e1e2a06b3ac994fdd98c1571a5ea5d2" value="1" /> </form> <script type="text/javascript"> jQuery('form.mc-site-search-mod').find('a').click(function(e){ e.preventDefault(); var mcSiteSearchText = jQuery(this).closest('form.mc-site-search-mod').find('input.inputbox').val(); if (mcSiteSearchText != ''){ jQuery(this).closest('form.mc-site-search-mod').submit(); } }); </script> </div> <div class="moduletable"> <a id='mcSimpleLogin' href='login'>Member Login</a> </div> </div> <div id="right-bar" class="side-bar"> <div class="moduletable"> <div id="google_translate_element"></div> <script type="text/javascript">// <![CDATA[ function googleTranslateElementInit() { new google.translate.TranslateElement({pageLanguage: 'en'}, 'google_translate_element'); } // ]]></script> <script type="text/javascript" src="//translate.google.com/translate_a/element.js?cb=googleTranslateElementInit"></script> </div> <div class="moduletable mc-button-list"> <h3>Quick Links</h3> <ul class="menu"><li class="item222"><a href="/ioa-profile-portal"><span>Profile Portal</span></a></li><li class="item118"><a href="/member-center-ql"><span>Member Center</span></a></li><li class="item217"><a href="https://ioacommunity.smallworldlabs.com/dashboard"><span>Online CommUnity</span></a></li><li class="item233"><a href="https://ioa.mclms.net/en/" target="_blank"><span>Online Learning Center</span></a></li><li class="item287"><a href="/outsourced-ombuds-and-consultant-directory-oocd"><span>Outsourced Ombuds and Consultant Directory</span></a></li><li class="item208"><a href="https://www.ombudsassociation.org/the-independent-voice-ioa-s-blog"><span>Independent Voice Blog</span></a></li><li class="item119"><a href="https://www.ioaconference.org/"><span>Annual Conference</span></a></li><li class="item223"><a href="/ioa-s-job-board"><span>Job Board</span></a></li></ul> </div> <div class="moduletable"> <h3>Upcoming Events & Trainings</h3> <table class="mod_events_latest_table" width="100%" border="0" cellspacing="0" cellpadding="0" align="center"><tr class="jevrow0"><td class="mod_events_latest_first"><div class="mc-event-listing" style="border-color: #FE5F55 "><span class="mod_events_latest_date">Mon Dec 2, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=373&Itemid=211&year=2024&month=12&day=02&title=virtual-foundations-course--december-2024&uid=bf4aefbd2a201ce55a362ae6740e6ad4" >Virtual Foundations Course | December 2024</a></span><div class="event-list-cat">Category: Foundations Courses</div></div></td></tr> <tr class="jevrow1"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #6D6E71 "><span class="mod_events_latest_date">Thu Dec 5, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=377&Itemid=211&year=2024&month=12&day=05&title=ioa-deiab-book-club-feminism-is-for-everybody-by-bell-hooks&uid=f41936fb8cc6fdfc48d3cfcb7cefb017" >IOA DEIAB Book Club: Feminism is for Everybody by bell hooks</a></span><div class="event-list-cat">Category: Members Only</div></div></td></tr> <tr class="jevrow0"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #6600CC "><span class="mod_events_latest_date">Thu Dec 12, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=364&Itemid=211&year=2024&month=12&day=12&title=2024-ioa-live-ombuds-seminar-series-compassionate-inquiry&uid=9f03485c25492becd25bde3d21940809" >2024 IOA Live Ombuds Seminar Series: Compassionate Inquiry</a></span><div class="event-list-cat">Category: Seminar</div></div></td></tr> <tr class="jevrow1"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #FE5F55 "><span class="mod_events_latest_date">Fri Dec 13, 2024</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=383&Itemid=211&year=2024&month=12&day=13&title=virtual-core-course-ombuds-communication-using-inspiration-from-oprah-harry-potter-dwight-schrute-and-positive-psychology-to-connect-and-flourish&uid=d589a241819c7ed6605b26941fb3410f" >Virtual Core Course: Ombuds Communication: Using Inspiration from Oprah, Harry Potter, Dwight Schrute, and Positive Psychology to Connect and Flourish!</a></span><div class="event-list-cat">Category: Core Courses</div></div></td></tr> <tr class="jevrow0"><td class="mod_events_latest"><div class="mc-event-listing" style="border-color: #206F8D "><span class="mod_events_latest_date">Thu Jan 9, 2025</span><span class="mod_events_latest_content"><a href="/index.php?option=com_jevents&task=icalrepeat.detail&evid=385&Itemid=211&year=2025&month=01&day=09&title=ioa-webinar--updates-from-ioas-artificial-intelligence-ai-working-group-a-discussion-of-how-ai-is-affecting-our-practices-and-field-including-possible-uses-benefits-concerns-and-resources&uid=4ce4c5776168ee643dd5c11e0d33a179" >IOA Webinar | Updates from IOA’s Artificial Intelligence (AI) Working Group: A Discussion of How AI is Affecting Our Practices and Field, Including Possible Uses, Benefits, Concerns, and Resources</a></span><div class="event-list-cat">Category: Webinars</div></div></td></tr> </table> <h6><a href="/index.php?option=com_jevents&Itemid=211&task=year.listevents" >View Full Calendar</a></h6> </div> <div class="moduletable"> <h3> The Independent Voice Blog</h3> <iframe frameborder="0" height="400" scrolling="no" src="https://feed.mikle.com/widget/v2/107359/?preloader-text=Loading" width="100%"></iframe> </div> </div> </div> <div class="clarence"></div> </div> </div> <div id="footer"> <div class="site-width"> <div class="footer-info"><h4><span style="color: #ffffff;"><strong>INTERNATIONAL OMBUDS ASSOCIATION</strong></span></h4> <p>2150 N 107th Street • Suite 330 • Seattle, WA 98133 • United States<br />+1-206-209-5275 • <span style="text-decoration: underline;"><span style="color: #ffffff;"><a href="/cdn-cgi/l/email-protection#c0a9aea6af80afada2b5a4b3a1b3b3afa3a9a1b4a9afaeeeafb2a7" target="_blank"><span style="color: #ffffff; text-decoration: underline;"><span class="__cf_email__" data-cfemail="7811161e173817151a0d1c0b190b0b171b11190c11171656170a1f">[email protected]</span></span></a></span></span></p> <p>© Copyright 2024 International Ombuds Association. All rights reserved • <span style="text-decoration: underline;"><span style="color: #ffffff;"><a title="" href="/Website-Privacy-Policy" target="_self"><span style="color: #ffffff; text-decoration: underline;">Privacy Policy</span></a></span></span>.</p> <hr /> <p><span>The term ombuds is used to communicate to the widest possible community and is not intended to discourage others from using alternatives. IOA respectfully acknowledges that many practitioners use alternative forms of this word including organizational ombudsman, ombudsperson, and others.</span></p> <h6><a href="https://ioa.memberclicks.net/contact-us#emails"><span>Not Getting Our Emails? </span></a></h6></div> <div class="socnets"><ul class="menu" id="socnets"><li class="item111"><a href="https://twitter.com/IntlOmbudsAssoc" target="_blank"><span>Twitter</span></a></li><li class="item195"><a href="https://www.linkedin.com/company/international-ombudsman-association" target="_blank"><span>Linkedin</span></a></li><li class="item196"><a href="https://www.youtube.com/channel/UCcnBzHK3hjf_aihqcTgFGTA " target="_blank"><span>Youtube</span></a></li><li class="item110"><a href="https://www.facebook.com/pages/International-Ombudsman-Association/559089367457391" target="_blank"><span>Facebook</span></a></li></ul></div> <a id="RTT" href="#">Back to top <span class="icon-arrow-up"></span></a> <div class="clarence"></div> <div id="pbmc-wrap"> <a id="pbmc" title="powered by MemberClicks" href="http://www.memberclicks.com/">powered by <span class="icon-mc-logomark"></span> <span class="icon-mc-wordmark"></span> <span class="mc-brand-container">MemberClicks</span> </a> </div> <div id= "sbiWrap"><a id="sbi" href="http://www.sbims.com" target="_blank">sbi where non-profits grow</a></div> <div class="clarence"></div> </div> </div> </div> <script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script><script type="text/javascript" src="/jmc-assets/global-js/mc-respond-v2.1.js"></script>  <script type="text/javascript"> document.write(unescape("%3Cscript src='https://ssl.google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); </script> <script type="text/javascript"> try { var pageTracker = _gat._getTracker("UA-133420579-1"); pageTracker._trackPageview(); } catch(err) {}</script> <script type="text/javascript">window.NREUM||(NREUM={});NREUM.info={"beacon":"bam.nr-data.net","licenseKey":"5b403e9444","applicationID":"120876115","transactionName":"YVIAbURTXxUHWhVYWVgYI1pCW14ISXoOX0JTWRZ6WVxFFAlVDVREGVMLSkZeUB8=","queueTime":0,"applicationTime":1431,"atts":"TRUDGwxJTBs=","errorBeacon":"bam.nr-data.net","agent":""}</script></body> </html>