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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"><html lang="EN"><head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.bbc.co.uk:80/radio/help/podcasts/technical_problems.shtml","20090220233928","https://web.archive.org/","web","/_static/", "1235173168"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>BBC - Radio - Help - Podcasts - Technical Problems</title><meta name="description" content="Help for BBC Radio Podcasts"/><meta name="keywords" content="audio,help,podcasts,radio,Technical Problems"/><meta name="author" content="BBC"/><meta name="created" content="20090213"/><meta name="updated" content="20090213"/><link rel="schema.dcterms" href="../waystolisten/digitaltv/ "></link> <link rel="index" href="/a-z/" title="A to Z"/><link rel="help" href="/help/" title="BBC Help"/><link rel="copyright" href="/web/20090220233928/http://bbc.co.uk/terms/" title="Terms of Use"/><link rel="icon" href="/web/20090220233928im_/http://bbc.co.uk/favicon.ico" type="image/x-icon"/><meta name="viewport" content="width = 974"/><link rel="stylesheet" href="/web/20090220233928cs_/http://bbc.co.uk/includes/blq/resources/gvl/r55/style/main.css" type="text/css"/>  <script type="text/javascript" src="https://web.archive.org/web/20090220233928js_/http://wwwimg.bbc.co.uk/glow/cached/gloader.1.2.2.js"></script><script type="text/javascript" src="/web/20090220233928js_/http://bbc.co.uk/includes/blq/resources/gvl/r55/script/blq_core.js"></script><script type="text/javascript">blq.panelSrc="/includes/blq/resources/gvl/r55/img/panel.png";blqOnDomReady(function(){blq.linkTrack();});</script> <script src="/web/20090220233928js_/http://bbc.co.uk/radio/aod/radioplayer.js" type="text/javascript"></script><style type="text/css"> @import url("/web/20090220233928cs_/http://bbc.co.uk/radio/styles/global.css"); 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</script> <script type="text/javascript" src="/web/20090220233928js_/http://bbc.co.uk/radio/scripts/r-menus.js"></script> <link rel="stylesheet" href="/web/20090220233928cs_/http://bbc.co.uk/radio/styles/ie-hax.css" type="text/css"/> <script type="text/javascript"> var helpSectionId = "help-podcasts"; </script><meta name="robots" content="all"/></head><body style="margin:0px"><div id="blq-container"><div id="blq-pre-mast" lang="en-GB"></div><div id="blq-container-inner" lang="en-GB"><div id="blq-acc" class="blq-rst"><p><a href="/web/20090220233928/http://bbc.co.uk/go/blq/mast/home/-/" title="Go to the bbc.co.uk homepage"><img src="/web/20090220233928im_/http://bbc.co.uk/includes/blq/resources/gvl/r55/img/header_blocks.gif" width="107" height="32" alt="British Broadcasting Corporation" id="blq-blocks"/></a></p><p class="blq-hide"><strong><a id="page-top">Accessibility links</a></strong></p><ul><li id="blq-acc-txt"><a href="/web/20090220233928/http://bbc.co.uk/cgi-bin/education/betsie/parser.pl">Text only</a></li><li class="blq-hide"><a href="#blq-content" accesskey="2">Skip to content</a></li><li class="blq-hide"><a href="#blq-local-nav">Skip to local navigation</a></li><li class="blq-hide"><a href="#blq-nav-links">Skip to bbc.co.uk navigation</a></li><li class="blq-hide"><a href="#blq-search">Skip to bbc.co.uk search</a></li><li id="blq-acc-help"><a href="/web/20090220233928/http://bbc.co.uk/go/blq/mast/help/-/help/">Help</a></li><li class="blq-hide"><a href="/web/20090220233928/http://bbc.co.uk/go/blq/mast/acchelp/-/accessibility/">Accessibility Help</a></li><li class="blq-hide"><a href="/web/20090220233928/http://bbc.co.uk/go/blq/mast/acckeys/-/accessibility/accesskeys/keys.shtml" accesskey="0">Access keys help</a></li></ul></div><div id="blq-main" class="blq-clearfix"> <div id="radio-home-mast"> <h1><img src="https://web.archive.org/web/20090220233928im_/http://www.bbc.co.uk/radio/images/home/r-logo.gif" alt="BBC Radio" width="122" height="45"/></h1> <ul id="version-switch"> <li><a href="https://web.archive.org/web/20090220233928/http://newswm.bbc.co.uk/cgi-bin/change_edition.pl?qs=http://www.bbc.co.uk/radio/d/&content=bol&dest=Domestic" class="selected">UK version</a></li> <li><a href="https://web.archive.org/web/20090220233928/http://newswm.bbc.co.uk/cgi-bin/change_edition.pl?qs=http://www.bbc.co.uk/radio/d/&content=bol&dest=International">International version</a></li> </ul> <div class="blq-clearfix"> <span> Friday 20 February</span> <div> <h2>Programmes by:</h2> <ul> <li><a href="#speech-menu" id="speech">Speech</a></li> <li><a href="#music-menu" id="music">Music</a></li> <li><a href="#az-menu" id="az">A-Z</a></li> </ul> </div> </div> </div> <div id="blq-local-nav"><div> <ul class="blq-clearfix"> <li id="r-home"><a href="/web/20090220233928/http://bbc.co.uk/radio/">Radio Home</a></li> <li id="ways-ana"><a href="/web/20090220233928/http://bbc.co.uk/radio/waystolisten/analogue/">Analogue Radio</a></li> <li id="ways-dab"><a href="/web/20090220233928/http://bbc.co.uk/radio/waystolisten/digitalradio/">DAB Digital Radio</a></li> <li id="ways-www"><a href="/web/20090220233928/http://bbc.co.uk/radio/waystolisten/internet/">Internet</a></li> <li id="ways-mob"><a href="/web/20090220233928/http://bbc.co.uk/radio/waystolisten/mobile/">Mobile Phone</a></li> <li id="ways-tv"><a href="/web/20090220233928/http://bbc.co.uk/radio/waystolisten/digitaltv/">Digital TV</a></li> <li id="ways-pod"><a href="/web/20090220233928/http://bbc.co.uk/radio/podcasts/directory/">Podcasts</a></li> </ul> </div> </div><div id="blq-content"><div id="port-container" class="blq-clearfix"><a name="top" id="top"></a><div class="outer_container_620"><div class="inner_container_620"><div class="border clearme"><div id="help_content"><h1>Help / Podcasts / Technical Problems</h1><p class="subheading">Technical Problems</p><p>If you are having technical difficulties with the BBC podcasting service the questions below should help solve your problem.<br/> <br/> If you are having trouble with specific software please consult your user guide.</p><ul class="faqlist"><li><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/cant_hear_anything_mp3.shtml">I've downloaded an mp3 but I can't hear anything. What could be the problem?</a></li><li><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/podcast_error_message.shtml">I've subscribed to a podcast but I'm getting an error message. What could be the problem?</a></li><li><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/playing_not_downloading.shtml">I’m clicking to download an episode and it’s playing rather than downloading onto my computer. Why is this happening?</a></li><li><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/improve_podcast_sound_quality.shtml">Can the sound quality of podcasts be improved?</a></li><li><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/long_time_to_download.shtml">Why do podcast episodes take a very long time to download on my computer?</a></li></ul></div><div id="rhn"><div id="rhn_help"> <div class="topicbox shaded pos1" id="help-podcasts"> <p class="topic"><a href="#" class="show">Podcasts Help</a></p> <div id="subjects-podcasts" class="subject"> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/podcasts/getting_started.shtml">Getting Started</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/podcasts/podcasts_available.shtml">Availability</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/podcasts/software.shtml">Podcasting Software</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/podcasts/hardware.shtml">Podcasting Hardware</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/podcasts/technical_problems.shtml">Technical Problems</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/podcasts/all_podcast_faqs.shtml">See all Podcast FAQs</a></p> </div> </div> <div class="topicbox shaded pos2" id="help-digitalradio"> <p class="topic"><a href="#" class="show">DAB Digital Radio Help</a></p> <div id="subjects-dab" class="subject"> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/dab/getting_started.shtml">Getting Started</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/dab/coverage_and_signal.shtml">Coverage and Signal</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/dab/stations_and_programmes.shtml">Stations and Programmes</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/dab/benefits_and_features.shtml">Benefits and Features</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/dab/products.shtml">Products</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/dab/useful_links.shtml">Useful Links</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/dab/index.shtml">See all DAB FAQs</a></p> </div> </div> <div class="topicbox shaded pos3" id="help-digitaltv"> <p class="topic"><a href="#" class="show">Digital TV Help</a></p> <div id="subjects-digitaltv" class="subject"> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/digitaltv/getting_started.shtml">Getting Started</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/digitaltv/coverage_and_signal.shtml">Coverage and Signal</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/digitaltv/stations_and_programmes.shtml">Stations and programmes</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/digitaltv/products_and_benefits.shtml">Products and benefits</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/digitaltv/index.shtml">See all Digital TV FAQs</a></p> </div> </div> <div class="topicbox shaded pos4" id="help-mobile"> <p class="topic"><a href="#" class="show">Mobile Help</a></p> <div id="subjects-mobile" class="subject"> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/mobile/getting_started.shtml">Getting Started</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/mobile/coverage_and_signal.shtml">Coverage and Signal</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/mobile/stations_and_programmes.shtml">Stations and programmes</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/mobile/products_and_benefits.shtml">Products and benefits</a></p> <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/mobile/index.shtml">See all mobile FAQs</a></p> </div> </div> <div class="topicbox shaded pos5" id="help-radioplayer"> <p class="topic"><a href="#" class="show">General Help</a></p> <div id="subjects-radioplayer" class="subject">  <p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/general/">Common listening queries</a></p> </div> </div> </div>  <ul id="hottopics" class="rhn_helperboxes"> <li class="head">Hot Topics</li>    <li><p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/can_i_download_programmes.shtml">Can I download radio programmes to listen to later?</a></p></li> <li><p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/radio_channel_numbers_for_tv.shtml">What are the channel numbers for BBC radio on TV?</a></p></li> <li><p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/what_is_a_podcast.shtml">What is a podcast?</a></p></li> <li><p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/checking_dab_coverage.shtml">How can I check my DAB coverage?</a></p></li> <li><p><a href="/web/20090220233928/http://bbc.co.uk/radio/help/faq/past_podcast_availability.shtml">I want to download past podcast episodes - is there an archive?</a></p></li>  </ul> <ul id="otherbbchelp" class="rhn_helperboxes"> <li class="head">Other BBC Help</li> <li><p><a href="/web/20090220233928/http://bbc.co.uk/iplayer/support">BBC iPlayer Help</a></p></li> <li><p><a href="/web/20090220233928/http://bbc.co.uk/help">bbc.co.uk/help</a></p></li> <li><p><a href="/web/20090220233928/http://bbc.co.uk/webwise/">BBC Webwise guides to the internet</a></p></li> </ul></div></div></div></div></div><div id="speech-menu"> <h2 class="hd"><span>Programmes by speech: </span> Please select</h2> <div class="menu-body"> <ul> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/factual/artscultureandthemedia/player">Arts</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/childrens/player">Children's</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/drama/player">Drama</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/entertainmentandcomedy/player">Entertainment & Comedy</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/factual/player">Factual</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/formats/gamesandquizzes/player">Games & Quizzes</a></li> </ul> <ul class="r"> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/factual/history/player">History</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/news/player">News</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/religionandethics/player">Religion & Ethics</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/factual/sciencenatureandenvironment/player">Science & Nature</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/drama/soaps/player">Soap</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/sport/player">Sport</a></li> </ul> </div> </div> <div id="music-menu"> <h2 class="hd"><span>Programmes by music: </span>Please select</h2> <div class="menu-body">  <ul> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/classical/player">Classical</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/classicpopandrock/player">Classic Pop & Rock</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/country/player">Country</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/danceandelectronica/player">Dance & Electronica</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/desi/player">Desi</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/easylisteningsoundtracksandmusicals/player">Easy Listening, Soundtracks & Musicals</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/folk/player">Folk</a></li> </ul> <ul> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/hiphoprnbanddancehall/player">Hip Hop, RnB & Dancehall</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/jazzandblues/player">Jazz & Blues</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/popandchart/player">Pop & Chart</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/rockandindie/player">Rock & Indie</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/soulandreggae/player">Soul & Reggae</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/genres/music/world/player">World</a></li> </ul>  </div> </div> <div id="az-menu"> <h2 class="hd"><span>Programmes a-z: </span>Please select</h2> <div class="menu-body"> <ol> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/%40">0-9</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/a">A</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/b">B</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/c">C</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/d">D</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/e">E</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/f">F</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/g">G</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/h">H</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/i">I</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/j">J</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/k">K</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/l">L</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/m">M</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/n">N</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/o">O</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/p">P</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/q">Q</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/r">R</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/s">S</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/t">T</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/u">U</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/v">V</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/w">W</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/x">X</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/y">Y</a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/programmes/a-z/by/z">Z</a></li> </ol> </div> </div> <div id="radio-home-tertiary"> <ul> <li class="firstChild"><a href="/web/20090220233928/http://bbc.co.uk/radio/info/"><span>About BBC Radio</span></a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/siteusage/"><span>Site Usage</span></a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/labs/"><span>Radio Labs</span></a></li> <li><a href="/web/20090220233928/http://bbc.co.uk/radio/help/">Help</a></li> <li><a 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