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1024w, https://tarta.com/wp-content/uploads/2023/01/tarta-flex-web-header-300x90.png 300w, https://tarta.com/wp-content/uploads/2023/01/tarta-flex-web-header-768x230.png 768w" sizes="(max-width: 1024px) 100vw, 1024px"> </div> </div> <div class="row tarta_mobile_logo"> <div class="col-md-12" style="position: relative;"> <a href="/"><img class='img-responsive tarta_mobile_image' src="/wp-content/themes/tarta.com/assets/images/tarta_logo.png" alt="Tarta Logo"/></a> </div> </div> <div class="row"> <div class="page_title col-md-3"> </div> <div class="page_title col-md-9"> <p class="page_title_text">TARTA Flex</p> </div> </div> </div> </div>  <div class="container-fluid sub-menu"> <div class="container middle"> <div class="sub-menu col-md-3"> <ul class="sub-menu"> <li id="text-2" class="widget widget_text"> <div class="textwidget"><b>TARTA Headquarters</b> <br>1127 W. Central Ave.<br> Toledo, Ohio 43610 <br><b>Walk-In Hours</b></br> Weekdays, <span class="nowrap">8 a.m.-8 p.m.<br> Saturday, <span clss-"nowrap">8 a.m.-noon</span><br> <span class="nowrap"><a target="_blank" href="https://tarta.com/wp-content/uploads/2024/04/20-Spring-24.pdf" rel="noopener"> Use TARTA Route 20 to get there</a></span></br> </p> <p><br><b>TARTA Transit Hub</b><br></p> 612 N. Huron St. (Downtown Toledo)<br> Weekdays, <span class="nowrap">7 a.m.-5:30 p.m.<br> Saturday, Sunday, Holidays, <span class-"nowrap">8 a.m.-5 p.m</span></p> <br><b>Customer Service/Information </b></br> Phone: 419-243-7433<br>Everyday, <span class="nowrap">8 a.m.-5 p.m.<br> <span class="nowrap"><a target="_blank" href="https://tarta.com/routes" rel="noopener"> Route information click here</span><br> <br><b>TARTA Paratransit Office </b><br> 130 Knapp St, Toledo, OH 43604 <br>Phone: 419-382-9901<br> <b>Walk-In & Call-In Hours</b> <br>Monday-Sunday, <span class="nowrap">9 a.m.-5 p.m. <br>Holidays, <span class-"nowrap">9 a.m.-5 p.m.</span></p> <span class="nowrap"><a target="_blank" href="https://tarta.com/services/tarps/" rel="noopener">TARPS information click here</a></span><br> <br><b>TARTA Flex </b> <br>Phone: 419-382-9901</br> <span class="nowrap"><a target="_blank" href="https://tarta.com/flex" rel="noopener"> TARTA Flex information click here</span><br> <br><b>General E-Mail</b></br> <a href="/cdn-cgi/l/email-protection#1871767e77586c796a6c79367b7775"><span class="__cf_email__" data-cfemail="9df4f3fbf2dde9fcefe9fcb3fef2f0">[email protected]</span></a><br> <br><b>Customer Comments E-Mail</b></br> <a href="/cdn-cgi/l/email-protection#80e3f5f3f4efede5f2adf2e5ece1f4e9efeef3c0f4e1f2f4e1aee3efed"><span class="__cf_email__" data-cfemail="03607670776c6e66712e71666f62776a6c6d704377627177622d606c6e">[email protected]</span></a> <br> <br> <br></br> </div> </li> <li id="block-10" class="widget widget_block"></li> <li id="block-11" class="widget widget_block widget_text"> <p></p> </li> </ul> </div> <div class="body_content col-md-9"> <div id="google_language_translator" class="default-language-en"></div><br /> <h1 class="wp-block-heading"><br>TARTA Flex </h1> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading">Taking You Places With On-Demand Microtransit </h2> <div style="height:25px" aria-hidden="true" class="wp-block-spacer"></div> <iframe src="https://www.google.com/maps/d/embed?mid=121iepqcQyj9Yfbi5IznG0YAVvEFP0Lc&ehbc=2E312F" width="640" height="480"></iframe> <div style="height:21px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading"><strong><a href="#book">Online Booking Now Available!</a></strong></h2> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>On January 23, 2023, TARTA’s Call-A-Ride services was replaced with TARTA Flex, an on-demand microtransit service that will reach the majority of Lucas County.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <iframe width="740" height="416" src="https://www.youtube.com/embed/G6oX3DDMLRg" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading"><strong>What is it?</strong><strong></strong></h2> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>TARTA Flex is an on-demand service designed to connect suburban and rural areas with TARTA’s fixed-line service in Toledo. Customers will be able to book a ride 30-to-60 minutes in advance, or schedule a trip the day before.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading" id="book"><strong>How will it work? </strong><strong></strong></h2> <p>You can book your Flex ride in one of three ways to easily summon an affordable ride in a smaller, accessible vehicle. It’s our way of connecting as many people as possible – both in the microtransit zones and in Toledo – with the great things this area has to offer.</p> <div style="height:17px" aria-hidden="true" class="wp-block-spacer"></div> <ol class="wp-block-list"> <li><strong>TARTA Flex App, download at:</strong> <ul class="wp-block-list"> <li><a href="https://play.google.com/store/apps/details?id=ridewithvia.neoridetarta&hl=en_US&gl=US">TARTA Flex app – Android</a></li> <li><a href="https://apps.apple.com/il/app/tarta-flex/id6444486340">TARTA Flex app – Apple</a><br></li> </ul> </li> <li><strong>Call our Customer Service team</strong> <ul class="wp-block-list"> <li> 419-382-9901<br></li> </ul> </li> <li><strong>Use the link below to book online</strong> <ul class="wp-block-list"> <li><a href="https://tartaflex.app.ridewithvia.com/">Click here to book online</a></li> </ul> </li> </ol> <div style="height:17px" aria-hidden="true" class="wp-block-spacer"></div> <p>If you are a new customer to Flex and more than 65 years old or TARTA Move (formerly TARPS) eligible, call TARTA at 419-382-9901 first to set up your profile and access the extended service area.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading"><strong>What will it cost me?</strong><strong></strong></h2> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>TARTA Flex rides will cost $3 one-way as long as both points are within a single microtransit zone. Fares can be paid using the EZFare app, or with cash on-board your TARTA Flex vehicle. Transfers between zones are $3 each, but TARTA Flex riders can transfer to TARTA’s fixed-route service free of charge.</p> <div style="height:19px" aria-hidden="true" class="wp-block-spacer"></div> <h3 class="wp-block-heading">Transfers:</h3> <div style="height:18px" aria-hidden="true" class="wp-block-spacer"></div> <p><strong>If transferring from a TARTA Flex ride to a fixed-route bus:</strong></p> <div style="height:15px" aria-hidden="true" class="wp-block-spacer"></div> <ul class="wp-block-list"> <li>Purchase a Flex pass on EZFare, which your driver will visually validate once you’re on board (Flex pass will stay on app for one hour)</li> <li>Exit Flex vehicle, display EZFare pass to fixed-route driver for free transfer</li> </ul> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p><strong>If transferring from Fixed-route to TARTA Flex:</strong></p> <div style="height:18px" aria-hidden="true" class="wp-block-spacer"></div> <ul class="wp-block-list"> <li>Purchase Flex pass on EZFare and activate using validator on your bus; request paper transfer from operator</li> <li>Exit fixed-route vehicle and transfer to previously booked Flex trip; show Flex ticket on EZFare app to operator</li> </ul> <div style="height:19px" aria-hidden="true" class="wp-block-spacer"></div> <p><strong>Cash</strong></p> <div style="height:17px" aria-hidden="true" class="wp-block-spacer"></div> <p><strong>If transferring from a TARTA Flex ride to a fixed-route bus:</strong></p> <div style="height:18px" aria-hidden="true" class="wp-block-spacer"></div> <ul class="wp-block-list"> <li>Rider pays $3 on board Flex vehicle</li> <li>After leaving Flex ride, inform operator you are transferring from a Flex ride. Transfers to fixed-route are free</li> </ul> <div style="height:20px" aria-hidden="true" class="wp-block-spacer"></div> <p><strong>If transferring from Fixed-route to TARTA Flex:</strong></p> <div style="height:18px" aria-hidden="true" class="wp-block-spacer"></div> <ul class="wp-block-list"> <li>Pay one-ride cost of $1.50 and request paper transfer from operator</li> <li>Exit fixed-route vehicle and transfer to previously booked Flex trip; hand operator transfer ticket and pay remaining $1.50 in exact change</li> </ul> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading"><strong>Where can I go?</strong></h2> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading"><strong>Zones</strong></h2> <p>TARTA Flex area is divided into zones. You can use the service provided that both the pick-up point and destination is in the same TARTA Flex zone. There is overlap to allow for transfers between zones.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <ul class="wp-block-list"> <li><strong>Northwest Zone:</strong> All points previously covered by Sylvania Call-A-Ride. Eugene Kranz Toledo Express Airport; Holland; Ottawa Hills; Springfield Township; Sylvania; Sylvania Township.</li> <li><strong>Southwest Zone:</strong> All points previously covered by Maumee Call-A-Ride. Airport; Maumee; Monclova Township; Springfield Township; Waterville, Whitehouse.</li> <li><strong>Eastern Zone:</strong> All points in Rossford and Oregon.<br><em>Please note: The Hollywood Casino is only available for TARTA Move eligible and 65+ riders.</em></li> <li><strong>Overlap Zone</strong>: Used by both zones to transfer to/from NW and SW zones.</li> </ul> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:100%"> <p>(Click the icon on the top left of the map to change view options)</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>These points will include but are not limited to:</p> <ul class="wp-block-list"> <li>Amazon Distribution Center, Rossford (Rossford)</li> <li>Eugene Kranz Toledo Express Airport (NW & SW)</li> <li>Franklin Park Mall (NW)</li> <li>Spring Meadows Place (NW & SW)</li> <li>Stranahan Theater (SW)</li> <li>Walmart, Central Avenue (NW)</li> </ul> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>TARTA Flex users will be able to schedule rides to connection points, where they can connect with TARTA’s fixed-route service.</p> </div> </div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>TARTA Flex riders can be connected with TARTA’s fixed-route service for a free transfer. If transferring from one microtransit zone to another, riders will be charged an additional $3.</p> <div style="height:26px" aria-hidden="true" class="wp-block-spacer"></div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading">When can I book a ride?</h2> <ul class="wp-block-list"> <li>30-to-60 minutes in advance</li> <li>The day prior to your desired travel time</li> </ul> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading">TARTA Flex Phone Hours</h2> <p><strong>Reservations: 419-382-9901</strong><br>Monday – Friday: 9 a.m. – 5 p.m.<br>Weekends/Holidays: 9 a.m. – 5 p.m.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading">TARTA Flex Service Hours</h2> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>Monday – Friday: 7 a.m. – 9 p.m.<br>Weekends/Holidays: 7 a.m. – 7 p.m.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading">How does this change things for TARTA Move-eligible customers and seniors?</h2> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p>Every TARTA Flex vehicle will be fully accessible, allowing greater mobility for TARTA Move-eligible riders and customers over the age of 65. TARTA Move customers and seniors will be able to travel point-to-point through TARTA’s entire coverage area for $3, as long as their origin or destination are located in a TARTA Flex Zone.</p> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <h2 class="wp-block-heading"><strong>Flex Code of Conduct</strong></h2> <ul class="wp-block-list"> <li>No person shall interfere, in any manner, with the safe operation or movement of any TARTA vehicle.</li> <li>No weapons, and/or firearms, explosives, or flammable substances.</li> <li>Riders must stay seated and buckled in while the vehicle is in motion.</li> <li>No smoking, vaping, eating, or drinking on any TARTA vehicle.</li> <li>No profanity, bullying or harassment, sexual/racial slurs or gestures, threatening/offensive language and no public displays of affection.</li> <li>Use headphones while listening to music or video games. If we can hear it, it is too loud.</li> <li>Please dress appropriately; shirts/tops and shoes must be worn.</li> <li>No animals, insects or reptiles, except service animals. (Service animals will be denied transport if seriously disruptive.)</li> <li>Have your fare ready before you board: Cash (exact change only; drivers do not make change), transfer or EZFare app.</li> <li>Do not litter on the vehicle; take your trash with you.</li> <li>Limit personal items to those you can personally carry, and maintain a firm hold on them. Make sure you have all your personal items when you depart the vehicle.</li> <li>Never cross or step in front of the vehicle once you depart.<s></s></li> <li>After three (3) No Shows or Incidents, riders may be suspended  from TARTA Flex service. If you cannot make a ride you have scheduled, please Cancel it using the TARTA Flex app or with a Customer Service Representative.</li> <li>It is understood that TARTA Flex service is similar to the Fixed Route “curb to curb” service and is not door-to-door as is our paratransit service.</li> </ul> <div style="height:16px" aria-hidden="true" class="wp-block-spacer"></div> <p><strong>Violation of any of the rules established in the Code of Conduct Policy can result in the immediate suspension of riding privileges and will subject the offender to the penalties set forth in Ohio Revised Code 306.99 (B).</strong></p> <figure class="wp-block-image size-large"><a href="https://tarta.com/wp-content/uploads/2023/01/TARTA-Flex-logo-and-tag_Pacifica-Side.png"><img loading="lazy" decoding="async" width="1024" height="305" src="https://tarta.com/wp-content/uploads/2023/01/TARTA-Flex-logo-and-tag_Pacifica-Side-1024x305.png" alt="" class="wp-image-27410" srcset="https://tarta.com/wp-content/uploads/2023/01/TARTA-Flex-logo-and-tag_Pacifica-Side-1024x305.png 1024w, https://tarta.com/wp-content/uploads/2023/01/TARTA-Flex-logo-and-tag_Pacifica-Side-300x89.png 300w, https://tarta.com/wp-content/uploads/2023/01/TARTA-Flex-logo-and-tag_Pacifica-Side-768x229.png 768w, https://tarta.com/wp-content/uploads/2023/01/TARTA-Flex-logo-and-tag_Pacifica-Side-1536x458.png 1536w, https://tarta.com/wp-content/uploads/2023/01/TARTA-Flex-logo-and-tag_Pacifica-Side-2048x611.png 2048w" sizes="(max-width: 1024px) 100vw, 1024px" /></a></figure> </div> </div> </div>  <div class="footer container-fluid"> <div class="container"> <div class="row">   <div class="footer mobile_widget col-sm-12 col-md-push-4 col-md-4"> <div class="footer_signup_container"> <img class="display_float" style="height: 45px;" src="/wp-content/themes/tarta.com/assets/images/mobile.png"/> <p class="headline social display_float">SIGN UP TO RECEIVE<br/> MOBILE ALERTS</p> <p class="alerts_text display_float">Detour and route updates sent directly to your mobile phone. 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