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With the right CRM service software comes differentiated customer service."; pageData.pageInfo.keywords = "Customer Experience, crm service, CX, contact center, digital customer service, customer service software, field service, IoT and service, intelligent customer service"; pageData.pageInfo.siteId = "us"; pageData.pageInfo.countryId = "US"; pageData.pageInfo.updatedDate = "2025-01-29T17:13:49Z"; </script>  <script type="text/javascript"> var pageData = pageData || {}; //taxonmy pageData.taxonomy = pageData.taxonomy || {}; pageData.taxonomy.productServices = []; pageData.taxonomy.industry = []; pageData.taxonomy.region = []; pageData.taxonomy.contentType = ["WM178751"]; pageData.taxonomy.buyersJourney = []; pageData.taxonomy.revenue = []; pageData.taxonomy.title = []; pageData.taxonomy.audience = []; pageData.taxonomy.persona = []; </script>    <link rel="canonical" href="https://www.oracle.com/cx/service/" /> <link rel="alternate" hreflang="en-AE" 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Oracle Service is a unified platform of apps, data, and capabilities enabling effortless self-service, agent-assisted service, and field service workflows tailored to your industry and use case.</p> <div class="obttns"> <div> <a href="/a/ocom/docs/applications/cx/oracle-solutions-for-service.pdf" data-lbl="oracle-solutions-for-service-pdf-ctattn" target="_blank">Read the solution brochure (PDF)</a> </div> <div class="obttn1"> <a href="/cx/service/demo-form/" rel="lightbox" data-width="640" role="button" data-lbl="hero:request-a-demo">Request a demo</a> </div> </div> </div> <div class="rh03vid clickvideo"> <div class="ytembed ytvideo ytthumbnail" data-ytid="m1B87v_YxHY" data-share="none"><img src="/a/ocom/img/rh03-oracle-service-538x360.png" alt="" /></div> </div> </div> </div> <div class="rh03customstrip" data-bgimg="/asset/web/i/rw-strip-plum.gif"></div>  </div> </section>       <section class="rc59 rc59v4" data-trackas="rc59" data-ocomid="rc59" data-a11y="true"> <div class="rc59w1 cwidth"> <ul class="rc59w2"> <li class="rc59w3"> <a href="https://go.oracle.com/LP=146698?elqCampaignId=567245" data-cxdtrack=":ow:o:h:po:::ServicePG" data-adbtrack="WWMK240627P00040:ow:o:h:po:::ServicePG" data-lbl="oracle-fusion-field-service-ctaimg"><img class="rc59img" data-src="/a/ocom/img/rc59-fusion-field-service.jpg" alt="" /></a> <strong>Start your cloud CX transformation with Oracle Fusion Field Service</strong> <p>Join our webinar on February 25th to learn how to unify the service lifecycle—from the field to the back office.</p> <div class="obttns"> <div class="obttn2"> <a href="https://go.oracle.com/LP=146698?elqCampaignId=567245" data-cxdtrack=":ow:o:h:po:::ServicePG" data-adbtrack="WWMK240627P00040:ow:o:h:po:::ServicePG" data-lbl="oracle-fusion-field-service-ctabttn">Register now</a> </div> </div> </li> <li class="rc59w3"> <a href="/cx/service/crm-customer-engagement-center-gartner-mq-form/" data-cxdtrack=":ow:o:bl:nav:::RC_WWMK250112P00004:Ocom" data-adbtrack=":ow:o:bl:nav:::RC_WWMK250112P00004:Ocom" data-width="640" rel="lightbox" title="Download the Gartner® report" data-trackas="rc59-lightbox" role="button" data-lbl="lightbox-open-crm-customer-engagement-center-gartner-mq-ctaimg"><img class="rc59img" data-src="/a/ocom/img/rc59-cx-service-report-lp.webp" alt="" /></a> <strong>Oracle named a Leader in the Gartner<sup>®</sup> Magic Quadrant<sup>™</sup> for the CRM Customer Engagement Center</strong> <p>Customer service and support technology leaders can consult this report to help identify the service technology suite that best fits their needs.</p> <div class="obttns"> <div class="obttn2"> <a href="/cx/service/crm-customer-engagement-center-gartner-mq-form/" data-cxdtrack=":ow:o:bl:nav:::RC_WWMK250112P00004:Ocom" data-adbtrack=":ow:o:bl:nav:::RC_WWMK250112P00004:Ocom" data-width="640" rel="lightbox" title="Download the Gartner® report" data-trackas="rc59-lightbox" role="button" data-lbl="lightbox-open-crm-customer-engagement-center-gartner-mq-ctabttn">Download Now</a> </div> </div> </li> <li class="rc59w3"> <a href="/applications/events/#service" data-lbl="view-the-catalog-header"><img class="rc59img" data-src="/a/ocom/img/rc47-apps-ondemand-future-service.jpg" alt="" /></a> <strong>Explore the power of AI and automation in service</strong> <p>Learn cutting-edge best practices for service delivery, including how AI and automation are transforming the way service teams operate. Explore our on-demand webcast catalog for insights.</p> <div class="obttns"> <div class="obttn2"> <a href="/applications/events/#service" data-lbl="view-the-catalog-ctabttn">View the catalog</a> </div> </div> </li> </ul> </div> </section>      <section class="rc30 rc30v1 cpad rw-neutral-30bg rw-pattern-theme1w rw-pattern-8p" data-trackas="rc30" data-ocomid="rc30" data-lbl="products:oracle-cx-service-suite"> <div class="rc30w1 cwidth"> <h2 class="rwaccent">Explore Oracle Service</h2> <div class="rc30w2"> <form class="oform rc30mobnav"> <span class="oform-w1"> <span class="oselect"> <select name="f4"> <option value="#rc30p1">Customer self-service</option> <option value="#rc30p2">Agent-assisted service</option> <option value="#rc30p3">Field service</option> </select> </span></span> </form> </div> <div class="rc30w3"> <div class="rc30w4 rc30pane rc30pane-bleed rw-neutral-00bg" id="rc30p1" data-lbl="feature-1:"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <h4>Automate common customer service requests</h4> <p>Help customers get answers faster, free your agents to handle more complex tasks, and reduce cost with self-service tools.</p> <ul class="odlist"> <li>Build and deploy a branded customer <a href="/cx/service/digital-customer-service/" data-lbl="help-center-xlnk">help center</a> to assist with common questions and initiate digital messaging conversations.</li> <li>Curate and publish helpful <a href="/cx/service/knowledge-management/" data-lbl="knowledge-xlnk">knowledge</a> articles, how-to videos, technical schematics, product manuals, and other useful artifacts for solving issues.</li> <li>Let <a href="https://www.oracle.com/chatbots/" data-lbl="digital-assistants-xlnk">digital assistants</a> drive rich conversational experiences with customers and <a href="/cx/service/intelligent-advisor/" data-lbl="service-automation-xlnk">service automation</a> tools to deliver outcomes compliant with your business rules.</li> <li>Automatically transfer escalated requests from self-service channels to live agents, preserving context and conversation history and eliminating the need for the customer to repeat information.</li> </ul> </div> </div> </div> <div class="col-item"> <div class="col-item-w1 rc30w11"> <div data-bgimg="/a/ocom/img/rc24v2laptop-sales-and-service-always-on-722.png"><br /> </div> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane rc30pane-bleed rw-neutral-00bg" id="rc30p2" data-lbl="feature-2:"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <h4>Boost agent productivity to create a better customer experience</h4> <p>Give agents a complete, unified view of the customer plus intelligent tools to find answers, collaborate across the business and solve cases faster.</p> </div> <ul class="odlist"> <li>Automatically route cases to the best agent or team based on their skill set and availability—regardless of the channel the customer engaged.</li> <li>Enable agents to deliver accurate and timely answers with a searchable activity feed of all customer interactions as well as purchase, service, and billing history in a single view.</li> <li>Accelerate agent onboarding and improve productivity by <a href="/cx/service/intelligent-advisor/" data-lbl="automating-service-workflows-xlnk">automating service workflows</a> according to your business rules plus using AI to guide agents to answers and recommend next best actions.</li> <li>Let generative AI help summarize service requests, author knowledge articles, and craft context-rich responses to customer inquiries.</li> <li>Solve complex issues faster by embedding <a href="/cx/service/knowledge-management/" data-lbl="knowledge-xlnk">knowledge</a> and <a href="https://www.oracle.com/chatbots/" data-lbl="digital-assistants-xlnk">digital assistants</a> in your agent workspace while enabling cross-team collaboration via native tools or integration with Slack or Microsoft Teams.</li> </ul> </div> </div> <div class="col-item"> <div class="col-item-w1 rc30w11"> <div data-bgimg="/a/ocom/img/rc24v0x2-service-high-value-convo-2-new-agent-ux.png"><br /> </div> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane rc30pane-bleed rw-neutral-00bg" id="rc30p3" data-lbl="feature-3:"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <h4>Enable efficient field service operations</h4> <p>Schedule, route, and equip mobile workers to complete service activities at a customer’s home, office, or installed asset location.</p> <div class="rc30cta"> <div class="obttns"> <div> <a href="/cx/service/field-service-management/" data-lbl="product-3-explore-field-service-ctabttn">Explore Field Service</a></div> </div> </div> <ul class="odlist"> <li>Ensure on-time arrivals, reduce distance driven, eliminate unnecessary truck rolls, and complete more jobs per day with an AI-driven <a href="/cx/service/field-service-management/scheduling-routing-specification-datasheet/" data-lbl="scheduling-and-routing-xlnk">scheduling and routing</a> engine.</li> <li>Give field technicians powerful <a href="/cx/service/field-service-management/mobile-datasheet-specifications/" data-lbl="mobile-tools-xlnk">mobile tools</a> for completing service activities, including <a href="/cx/service/field-service-management/workflow/" data-lbl="guided-workflows-xlnk">guided workflows</a>, access to knowledge, and video collaboration with expert support.</li> <li><a href="/scm/maintenance/service-logistics/" data-lbl="manage-service-parts-xlnk">Manage service parts</a> availability and arrange product returns for repair and help mobile workers order, receive, transfer, and reserve parts for completing service.</li> <li>Track the real-time location, health, and utilization of your IoT-connected assets and automatically initiate self-healing routines, send customer communications, and schedule field service activities if an issue arises.</li> </ul> </div> </div> </div> <div class="col-item"> <div class="col-item-w1 rc30w11"> <div data-bgimg="/a/ocom/img/rc30v1-cx-service-product-listing-field-service-r1.png"><br /> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section>          <section class="rc56 rc56v0 cpad" data-trackas="rc56" data-ocomid="rc56" data-a11y="true"> <div class="rc56w1 cwidth"> <header class="rw-ctitle"> <h2 class="rw-ptitle">Oracle Service customer successes</h2> <div> <a href="/cx/customers/" data-lbl="view-more-customer-successes">View more customer successes</a> </div> </header> <p>Learn why companies across all industries use Oracle Service to deliver differentiated and meaningful customer service experiences. Click on a logo to learn more.</p> <ul class="rc56w2" aria-labelledby="thisListLabel1"> <li class="rc56w3"> <a href="/customers/bosch/"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-bosch-clr.svg" alt="Bosco logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/brother-sales/" data-lbl="brother-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-brother-clr.svg" alt="Brother logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/cincinnati-bell/" data-lbl="cincinnati-bell-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-cincinnati-bell-clr.svg" alt="Cincinnati Bell logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/crestron-1-service-cl/" data-lbl="crestron-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-crestron-clr.svg" alt="Crestron logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/nestle-1-serv-cl/" data-lbl="nestle-special-t-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-special-t-nestle-clr.svg" alt="Nestle Special T logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/city-of-albuquerque/" data-lbl="city-albuquerque-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-city-of-albuquerque-clr.svg" alt="City of Albuquerque logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/pella-1-service-cloud/" data-lbl="pella-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-pella-circle-clr.svg" alt="Pella logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/puntonet/" data-lbl="puntonet-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-puntonet-clr.svg" alt="Puntonet logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/radius-bank/" data-lbl="radius-bank-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-radius-bank-clr.svg" alt="Radius Bank logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/telekom-romania/" data-lbl="telekom-romania-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-telekom-romania-clr.svg" alt="Telekom Romania logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/turning-point/" data-lbl="turning-point-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-turning-point-clr.svg" alt="Turning Point logo"></div> </a> </li> <li class="rc56w3"> <a href="/customers/vodafone-portugal/" data-lbl="vodafone-logo"> <div class="rw-logo rw-logo-centered"><img data-src="/a/ocom/img/customerlogo-vodafone-clr.svg" alt="Vodafone logo"></div> </a> </li> </ul> </div> </section>      <section class="rc36 rc36v4 cpad rw-neutral-10bg rw-pattern2 rw-pattern-20p" data-ocomid="rc36" data-trackas="rc36"> <div class="rc36w1 cwidth"> <h2>Why choose Oracle Service?</h2> <div class="col-framework col2 col-gutters col-justified col-multi"> <div class="col-w1"> <div class="col-item"> <div class="col-item-w1"> <h3>Create digital-first experiences for your customers</h3> <p>With Oracle Service’s automated solutions, brands can give customers the power to easily find information and answers to their questions or engage with a live person when necessary.</p> </div> </div> <div class="col-item"> <div class="col-item-w1"> <h3>Improve your organization’s data visibility</h3> <p>Oracle offers solutions across multiple applications and customer touchpoints to help businesses connect data across service, marketing, sales, commerce, loyalty, finance, and supply chain. Customers receive more personalized and holistic service experiences, as well as more immediate problem resolutions, without having to engage a company at multiple touchpoints.</p> </div> </div> <div class="col-item"> <div class="col-item-w1"> <h3>Simplify customer service delivery</h3> <p>Help agents focus on high-value interactions by providing guided assistance, next-best-action recommendations, and automation for routine processes—all from within a single desktop application. Agents have more time to focus on high-value client relationships and revenue-generating opportunities.</p> </div> </div> <div class="col-item"> <div class="col-item-w1"> <h3>Transform the asset-based field service lifecycle</h3> <p>Predict and prevent downtime, improve efficiency, and grow service-related revenue by automating the workflows that connect your customers and their assets to your teams, your supply chain, and your back office.</p> </div> </div> </div> </div> </div> </section>      <section class="rc30 rc30v0 cpad o-bgimg" data-trackas="rc30" data-ocomid="rc30" data-bgimg="/a/ocom/img/bgimg02-bgsw-50opacity-resources-01.png,/a/ocom/img/bgimg02-bgne-50opacity-resources-01.png" data-lbl="resources:"> <div class="rc30w1 cwidth"> <h3>Resources</h3> <div class="rc30w2"> <form class="oform rc30mobnav"> <span class="oform-w1"> <span class="oselect"> <select name="f4"> <option value="#rc30readiness">Cloud readiness</option> <option value="#rc30documentation">Documentation</option> <option value="#rc30learn">Cloud learning</option> <option value="#rc30community">Customer community</option> <option value="#rc30support">Support and services</option> <option value="#rc30bestpractices">Best practices</option>  </select> </span></span> </form> </div> <div class="rc30w3"> <div class="rc30w4 rc30pane" id="rc30readiness" data-lbl="readiness:"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item rw-neutral-30bg"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <div class="rc30w6"><img data-src="/a/ocom/img/rc30device-acx-best-practice-resource-center.png" alt="Cloud readiness" /></div> </div> <div class="rc30w5"> <h4>Best practices and resources</h4> <p>Find best practices and useful resources that can help you make the most of your CX products. Whether you’re a new customer or are looking for ways to optimize or expand your implementation, you can find what you need.</p> <div><a href="/cx/resources/" data-lbl="cloud-readiness:explore-feature-kits">Explore feature kits</a></div> </div> </div> </div> <div class="col-item rw-neutral-40bg"> <div class="col-item-w1 rc30w11"> <h4>Overview and demos</h4> <ul class="icn-ulist"> <li class="icn-filemedia"> <a href="?ytid=m1B87v_YxHY" rel="vbox" data-trackas="rc30-lightbox" data-lbl="release-readiness:deliver-personalized-customer-experiences">Video: Deliver personalized customer service experiences (1:48)</a></li> <li class="icn-chevronright"> <a href="/cx/product-tours/#service" data-lbl="release-readiness:browse-all-oracle-service-product-tours">Browse all Oracle Service product tours</a></li> <li class="icn-chevronright"> <a href="?ytid=PmXWw3WfA8M" rel="vbox" data-trackas="rc30-lightbox" role="button" title="Watch the rel="vbox" data-trackas="rc30-lightbox" role="button" title="Watch the Generative AI Service Agent Assistant video" data-lbl="release-readiness:generative-ai-knowledge-authoring-video-lnk">Generative AI knowledge article authoring (2:50)</a></li> <li class="icn-chevronright"> <a href="?ytid=7848p2AyGu4" rel="vbox" data-trackas="rc30-lightbox" role="button" title="Watch the Generative AI Service Agent Assistant video" data-lbl="release-readiness:generative-ai-service-agent-assistant-video-lnk">Generative AI service agent assistant (1:03)</a></li> </ul> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane" id="rc30documentation" data-lbl="documentation:"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item rw-neutral-30bg"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <div class="rc30w6"> <img data-src="/a/ocom/img/rc30-cx-service-resources-documentation.png" alt="Documentation"/></div> </div> <div class="rc30w5"> <h4>Documentation</h4> <p>Oracle offers a wide range of documentation, videos, and tutorials that will help you learn more about Oracle Service. You'll find all of these resources and more in the Oracle Help Center.</p> <div> <a href="https://docs.oracle.com/en/cloud/saas/index.html" data-lbl="documentation-cta1:doc-library">View documentation</a></div> </div> </div> </div> <div class="col-item rw-neutral-40bg"> <div class="col-item-w1 rc30w11"> <h4>Additional information</h4> <ul class="icn-ulist"> <li class="icn-chevronright"> <a href="https://docs.oracle.com/en/cloud/saas/b2b-service/20d/index.html " data-lbl="documentation-cta1:b2b-service-doc">Oracle Fusion Service documentation</a></li> <li class="icn-chevronright"> <a href="https://docs.oracle.com/en/cloud/saas/b2c-service/20c/index.html" data-lbl="documentation-cta2:b2c-service-doc">B2C Service documentation</a></li> <li class="icn-chevronright"> <a href="https://docs.oracle.com/en/cloud/saas/field-service/20d/index.html" data-lbl="documentation-cta3:"> Field Service documentation</a></li> <li class="icn-chevronright"> <a href="https://docs.oracle.com/en/cloud/saas/b2b-service/20d/videos.html " data-lbl="documentation-cta4:"> Oracle Fusion Service Help Center videos</a></li> <li class="icn-chevronright"> <a href="https://docs.oracle.com/en/cloud/saas/b2c-service/20d/videos.html" data-lbl="documentation-cta5:">Oracle B2C Service Help Center videos</a></li> <li class="icn-chevronright"> <a href="https://docs.oracle.com/en/cloud/saas/field-service/20d/videos.html" data-lbl="documentation-cta6:">Oracle Field Service Help Center videos</a></li> </ul> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane" id="rc30learn" data-lbl="cx-cloud-learn:"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item rw-neutral-30bg"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <div class="rc30w6"> <img data-src="/a/ocom/img/rc30v0-learning-sm-r1.jpg" alt="Cloud learning"/></div> </div> <div class="rc30w5"> <h4>Develop your CX skills</h4> <p>Oracle University provides a variety of learning solutions to help you build cloud skills, validate expertise, and accelerate adoption. Learn more about the training and certification you can rely on to ensure your organization's success.</p> <div> <a href="https://education.oracle.com/learn/saas-cx/pPillar_642" data-lbl="browse-cx-training">Browse CX training</a></div> </div> </div> </div> <div class="col-item rw-neutral-40bg"> <div class="col-item-w1 rc30w11"> <h4>More learning resources</h4> <ul class="icn-ulist"> <li class="icn-chevronright"> <a href="/education/training/cx/" data-lbl="service-certifications">CX training and certifications</a></li> <li class="icn-chevronright"> <a href="https://education.oracle.com/oracle-cloud-guided-learning" data-lbl="guided-learning">Oracle Guided Learning</a></li> </ul> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane" id="rc30community" data-lbl="community:cloud-customer-connect"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item rw-neutral-30bg"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <div class="rc30w6"> <img data-src="/a/ocom/img/rc30v0-community-sm-r1.jpg" alt="Community"/></div> </div> <div class="rc30w5"> <h4>Cloud Customer Connect</h4> <p>Cloud Customer Connect is Oracle's premier online cloud community. Specifically designed for peer collaboration, best practice sharing, and to provide needed tools for members so they can keep pace with product strategy. In addition, members are able to provide feedback on sales cloud, marketing cloud, and service cloud solutions—directly to Oracle development.</p> <div> <a href="https://cloudcustomerconnect.oracle.com/pages/home" data-lbl="community-cta1:customer-community">Join or log in</a></div> </div> </div> </div> <div class="col-item rw-neutral-40bg"> <div class="col-item-w1 rc30w11"> <h4>Additional information</h4> <ul class="icn-ulist"> <li class="icn-chevronright"> <a href="https://go.oracle.com/briefing?src1=:ow:o:s:po::CXOverview&intcmp=:ow:o:s:po::CXOverview" data-lbl="request-an-executive-briefing">Request an executive briefing</a></li> <li class="icn-chevronright"> <a href="https://www.linkedin.com/showcase/oracle-cx/" data-lbl="cx-linkedin" target="_blank">Oracle CX LinkedIn community</a></li> </ul> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane" id="rc30support" data-lbl="cx-service-support:"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item rw-neutral-30bg"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <div class="rc30w6"> <img data-src="/a/ocom/img/rc30v0-support-sm-r1.jpg" alt="Support and Services"/></div> </div> <div class="rc30w5"> <h4>Oracle Cloud Marketplace</h4> <p>Power innovation with innovative partner applications and services. Find the most comprehensive list of sales cloud, service cloud, and marketing cloud applications in the Oracle Cloud Marketplace.</p> <ul> <li> <a href="https://cloudmarketplace.oracle.com/marketplace/en_US/homePage.jspx" data-lbl="support-browse-the-marketplace">Browse the marketplace</a></li> </ul> </div> </div> </div> <div class="col-item rw-neutral-40bg"> <div class="col-item-w1 rc30w11"> <h4>Consulting and partner services</h4> <ul class="icn-ulist"> <li class="icn-chevronright"> <a href="/consulting/" data-lbl="cx-support-consulting">Oracle Consulting</a></li> <li class="icn-chevronright"> <a href="https://partner-finder.oracle.com/catalog/opn/index.html" data-lbl="cx-support-find-a-partner">Find a partner</a></li> <li class="icn-chevronright"> <a href="/cx/isv-partners/" data-lbl="cx-support-partner-with-oracle-cx">Partner with Oracle CX</a></li> </ul> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane" id="rc30bestpractices" data-lbl="related:best-practices"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item rw-neutral-30bg"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <div class="rc30w6"> <img data-src="/a/ocom/img/rc30v0-related-content-sm.jpg" alt="Best Practices"/></div> </div> <div class="rc30w5"> <h4>Customer service best practices</h4> <p>Customer service is all of the interaction points that a company has with customers after (and even before) they buy and use products/services. It includes digital self-service activities or assisted activities—through a contact center—with the purpose of offering product suggestions, troubleshooting issues and complaints, or responding to general questions. Great customer service is a competitive differentiator that promotes <a href="/cx/marketing/customer-loyalty/" data-lbl="customer-loyalty">customer loyalty</a> and advocacy.</p> <div> <a href="/cx/service/what-is-customer-service/" data-lbl="cloud-cx-skills">Learn more—Customer service</a></div> </div> </div> </div> <div class="col-item rw-neutral-40bg"> <div class="col-item-w1 rc30w11"> <h4>Additional best practices</h4> <ul class="icn-ulist"> <li class="icn-chevronright"> <a href="/cx/what-is-cx/" data-lbl="what-is-cx">What is CX?</a></li> <li class="icn-chevronright"> <a href="/cx/what-is-crm/" data-lbl="what-is-crm">What is CRM?</a></li> <li class="icn-chevronright"> <a href="/cx/what-is-crm/types-of-crm/" data-lbl="types-of-crm">Types of CRM</a></li> <li class="icn-chevronright"> <a href="/cx/what-is-crm/best-crm/" data-lbl="how-to-pick-the-best-crm">How to pick the best CRM</a></li> <li class="icn-chevronright"> <a href="/cx/service/knowledge-management/what-is-knowledge-management/" data-lbl="what-is-knowledge-management">What is knowledge management</a></li> <li class="icn-chevronright"> <a href="/cx/what-is-crm/roi-of-crm/" data-lbl="what-is-roi-crm">What is the ROI of CRM?</a></li> <li class="icn-chevronright"> <a href="/cx/marketing/what-is-ab-testing/" data-lbl="what-is-ab-testing">What is A/B testing?</a></li> <li class="icn-chevronright"> <a href="/cx/marketing/what-is-ab-testing/#multivariate-testing" data-lbl="what-is-multivariate-testing">What is multivariate testing?</a></li> </ul> </div> </div> </div> </div> </div> <div class="rc30w4 rc30pane" id="rc30related" data-lbl="related:related-content"> <div class="col-framework col2"> <div class="col-w1"> <div class="col-item rw-neutral-30bg"> <div class="col-item-w1 rc30w10"> <div class="rc30w5"> <h4>News and opinions</h4> <ul> <li> <a href="/a/ocom/docs/four-ways-oracle-delivers-best-intelligent-service.pdf" data-lbl="related:four-ways-oracle-delivers-best-intelligent-service" target="_blank">4 ways Oracle is the best at delivering intelligent service (PDF)</a></li> <li> <a href="/corporate/analyst-reports/" data-lbl="related:analyst-report">Oracle CX analyst reports</a></li> </ul> </div> <div class="rc30w5"> <h4>Events and replays</h4> <ul> <li><a href="https://videohub.oracle.com/channel/CX+Service+Customer+Webinar+Series/166653721" data-lbl="related:service-customer-webinar-series">Oracle Service Customer Webinar Series</a></li> </ul> </div> </div> </div> <div class="col-item rw-neutral-40bg"> <div class="col-item-w1 rc30w11"> <h4>Compare solutions</h4> <ul class="icn-ulist"> <li class="icn-chevronright"> <a href="/cx/oracle-vs-salesforce/" data-lbl="related:replace-salesforce">Oracle CX vs. Salesforce</a></li> <li class="icn-chevronright"> <a href="/cx/oracle-vs-salesforce/service/" data-lbl="related:salesforce-compete">Oracle Service vs. Salesforce Service Cloud</a></li> <li class="icn-chevronright"> <a href="/cx/oracle-vs-adobe/" data-lbl="related:oracle-vs-adobe">Oracle CX vs. Adobe</a></li> <li class="icn-chevronright"> <a href="/cx/service/oracle-vs-salesforce/field-service/" data-lbl="related:oracle-field-service-vs-salesforce-field">Oracle Field Service vs. Salesforce Field Service/Lighting</a></li> <li class="icn-chevronright"> <a href="/cx/service/oracle-vs-zendesk/" data-lbl="related:oracle-service-vs-zendesk">Oracle Service vs. Zendesk</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </section>      <section class="rc59 rc59v1 rc59v1alt rw-slate-50bg" data-trackas="rc59" data-ocomid="rc59" data-a11y="true"> <div class="rc59w1 cwidth"> <div class="rc59w2"> <div class="rc59w3"> <a href="/playbook/" data-adbtrack=":ow:o:p:po:::Apps" data-cxdtrack=":ow:o:p:po:::Apps" data-lbl="playbook-img"> <img class="rc59img" data-src="/a/ocom/img/rc59-oracle-playbook.jpg" alt=""></a> <strong>The Oracle Playbook series</strong> <p>We've compiled the secrets to our people, process, and systems strategy. And we want to share them with you.</p> <div class="obttns"> <div class="obttn2"> <a href="/playbook/" data-adbtrack=":ow:o:p:po:::Apps" data-cxdtrack=":ow:o:p:po:::Apps" data-lbl="playbook-cta">Get the details</a> </div> </div> </div> </div> </div> </section>      <section class="rc27 rc27v0 cpad rw-plum-150bg rw-pattern11 rw-pattern-10p" data-a11y="true"> <div class="rc27w1 cwidth"> <div class="rc27w2"> <h3 id="listHeading1">Get Started</h3> </div> <ul class="rc27w3" aria-labelledby="listHeading1"> <li class="rc27w4"> <div class="icn-img icn-live-virtual-class"><a href="/cx/service/demo-form/" rel="lightbox" data-width="640" title="Request a demo" data-trackas="lightbox" data-lbl="get-started:request-a-demo" role="button">Request a demo</a></div> </li> <li class="rc27w4"> <div class="icn-img icn-touchdevice"><a href="/cx/product-tours/#service" data-lbl="get-started-take-a-tour">Take a tour</a></div> </li> <li class="rc27w4"> <div class="icn-img icn-contact"><a 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