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Daarom moet de Engelse versie van dit artikel worden beschouwd als de meest recente versie met de meest recente informatie. U kunt het <a id="l10n-link" href="#">hier raadplegen</a>.</span></div> </div> <div class="flex-row" itemscope itemtype="http://schema.org/TechArticle"> <div class="body-container"> <span style="display: none;" itemscope itemprop="publisher" itemtype="http://schema.org/Organization"> <span itemprop="logo" itemscope itemtype="http://schema.org/ImageObject"> <meta content="http://knowledge.hubspot.com/hubfs/assets/hubspot.com/home/2015/Academy.png" itemprop="url"> <meta itemprop="width" content="296"> <meta itemprop="height" content="296"> </span> <meta content=" Support" itemprop="name"> </span> <meta content="september 5, 2018" itemprop="datePublished"> <meta content="" itemprop="author"> <meta content="https://knowledge.hubspot.com/nl/help-and-resources/get-help-with-hubspot" itemprop="mainEntityOfPage"> <article> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="blog-section"> <div class="blog-post-wrapper cell-wrapper"> <div class="section post-header"> <h1 itemprop="name headline"><span id="hs_cos_wrapper_name" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="text">Krijg hulp met HubSpot</span></h1> <p class="last-updated">Laatst bijgewerkt: <span itemprop="dateModified">  oktober 9, 2024 </span></p> </div> <div id="hs_cos_wrapper_module_16518346644602" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> </div> <div id="hs_cos_wrapper_Article_product_key" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module">    <div class="article-key-wrapper"> <div class="article-key-header"> <h4>Beschikbaar met elk van de volgende <a href="https://knowledge.hubspot.com/nl/billing/where-can-i-find-my-subscription-and-contacts-or-email-send-limit-information-in-hubspot">abonnementen</a>, behalve waar vermeld:</h4> </div> <table class="article-key"> <tbody><tr> <td> <img src="https://knowledge.hubspot.com/hubfs/Knowledge_Base_2023/subscription_key_icons/sprocket-web-color.svg" width="24" height="24" class="article-key__hub-icon" role="presentation" loading="lazy" alt=""> <a href="https://www.hubspot.com/products/crm"> <span class="article-key__all-products">Alle producten en plannen</span> </a> </td> </tr> </tbody></table> </div> </div> <div class="section post-body" id="post-body" itemprop="articleBody"> <span id="hs_cos_wrapper_post_body" class="hs_cos_wrapper hs_cos_wrapper_meta_field hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="meta_field" data-hs-cos-type="rich_text"><p>Als je vragen of technische problemen hebt tijdens het gebruik van HubSpot, zijn er verschillende ondersteuningskanalen beschikbaar, afhankelijk van je abonnementen. Als je problemen hebt met inloggen op je HubSpot-account, kun je deze <a href="https://knowledge.hubspot.com/nl/account-management/why-can-t-i-log-into-hubspot">stappen voor probleemoplossing</a> proberen.</p> <p>Alle HubSpot-gebruikers hebben toegang tot handleidingen, referentiedocumenten en stappen voor probleemoplossing in de HubSpot <a href="https://knowledge.hubspot.com/nl/" rel="noopener">Knowledge Base</a>. Gebruikers kunnen ook vragen stellen, antwoorden vinden en samenwerken met professionals van over de hele wereld in de <a href="http://community.hubspot.com/" rel="noopener">HubSpot community</a>. Je kunt ook vragen stellen, samenwerken en contact leggen met collega-ontwikkelaars van over de hele wereld in <a href="https://community.hubspot.com/t5/HubSpot-Developers/ct-p/developers" rel="noopener">de HubSpot community voor ontwikkelaars</a>.</p> <p class="alert"><span style="font-weight: bold;">Let op:</span> in accounts die zijn gemaakt op of na 5 maart 2024, moeten gebruikers een Core, Sales of Service seat toegewezen hebben om toegang te krijgen tot chat, e-mail of telefonische ondersteuning. Meer informatie over HubSpot's nieuwe<span style="font-weight: bold;"> <a target="_blank" delay="150" data-sk="tooltip_parent" href="https://www.hubspot.com/pricing/marketing" rel="noopener noreferrer">prijsmodel op basis van seats</a></span><span style="font-weight: normal;">.</span></p>  <p>Hieronder vind je meer informatie over de verschillende beschikbare ondersteuningskanalen:</p> <table style="width: 100%; height: 156.23px;"> <tbody> <tr style="height: 25px;"> <td style="width: 20%; height: 25px;"></td> <td style="width: 16%; text-align: center; height: 25px;"><strong>HubSpot's gratis tools</strong></td> <td style="width: 16%; text-align: center; height: 25px;"><strong>Starter</strong></td> <td style="width: 16%; text-align: center; height: 25px;"><strong>Professioneel</strong></td> <td style="width: 16%; text-align: center; height: 25px;"><strong>Enterprise</strong></td> </tr> <tr style="height: 25.9961px;"> <td style="width: 20%; height: 26px;"><strong>Kennisbank</strong></td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> </tr> <tr style="height: 25.9961px;"> <td style="width: 20%; height: 26px;"><strong>Community</strong></td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> </tr> <tr style="height: 25.9961px;"> <td style="width: 20%; height: 26px;"><strong>Ondersteuning chat</strong></td> <td style="width: 16%; text-align: center; height: 26px;">-</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> </tr> <tr style="height: 25.9961px;"> <td style="width: 20%; height: 26px;"><strong>Ondersteuning per e-mail</strong></td> <td style="width: 16%; text-align: center; height: 26px;">-</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> </tr> <tr style="height: 25.9961px;"> <td style="width: 20%; height: 26px;"><strong>Telefonische ondersteuning</strong></td> <td style="width: 16%; text-align: center; height: 26px;">-</td> <td style="width: 16%; text-align: center; height: 26px;">-</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> <td style="width: 16%; text-align: center; height: 26px;">✓</td> </tr> </tbody> </table> <div class="step"> <h2 id="before-you-get-started">Voordat je begint</h2> <p>Voordat je aan de slag gaat, moet je rekening houden met het volgende:</p> <ul> <li> <p>Momenteel is telefonische ondersteuning alleen beschikbaar in het Engels. Ondersteuning via chatten, terugbellen en e-mail is beschikbaar in de volgende talen. Om een terugbelverzoek in een specifieke taal in te dienen, moet u ervoor zorgen dat uw individuele gebruikersinstellingen <a href="https://knowledge.hubspot.com/nl/account-management/change-your-language-and-region-settings" rel="noopener" target="_blank">op die taal zijn ingesteld</a>.</p> </li> </ul> <ul> <li style="list-style-type: none;"> <ul> <li>Engels</li> <li>Frans</li> <li>Duits</li> <li>Japans</li> <li>Portugees</li> <li>Spaans</li> </ul> </li> <li>Bij het indienen van een ticket zijn er verschillende stappen die je kunt nemen om ervoor te zorgen dat je probleem efficiënt wordt opgelost:</li> </ul> <ul> <li style="list-style-type: none;"> <ul> <li><strong>Wees specifiek:</strong> als er in een ticket staat "mijn lijst werkt niet", kunnen ondersteuningsspecialisten het probleem pas onderzoeken als ze weten welke specifieke lijst niet werkt, of wat je bij jou ziet dat afwijkt van het verwachte gedrag.</li> <li><strong>Koppelingen opnemen:</strong> standaard is <a href="https://knowledge.hubspot.com/nl/account-security/prevent-hubspot-employee-access-to-your-account" rel="noopener">de toegang voor HubSpot-medewerkers</a> ingeschakeld en hebben ondersteuningsspecialisten toegang tot de meeste onderdelen van je account. Als er een specifiek onderdeel van de tool is waarnaar je verwijst, kun je de specialist naar het relevante onderdeel leiden door URL's in je ticket op te nemen.</li> <li><strong>Verduidelijk met visuele beelden en activiteitenlogboeken:</strong> het kan moeilijk zijn om een probleem met woorden te beschrijven, vooral als het zich alleen voordoet in je browser, je apparaat of je kantoornetwerk. Het is handig om waar mogelijk schermafbeeldingen, video's, GIF's of <a href="https://community.hubspot.com:443/t5/Tips-Tricks-Best-Practices/Troubleshooting-Toolkit-Collecting-a-HAR-file-and-Trace/td-p/20103" rel="noopener" target="_blank">HAR-bestanden</a> in je ticket op te nemen.</li> </ul> </li> </ul> </div> <h2>De gratis tools van HubSpot</h2> <p>Als je <em>de gratis tools van HubSpot</em> gebruikt, heb je toegang tot de Knowledge Base en de community.</p> <ul> <li>Klik in je HubSpot-account rechtsboven op het <span class="ss-icon-font notranslate" translate="no">question</span> <strong>Help-pictogram</strong> in de hoofdnavigatiebalk.</li> <li>Voer in het veld <em>Stel een vraag</em> je <strong>vraag </strong>in of selecteer een <strong>vraag </strong>in het vervolgkeuzemenu. <ul> <li>Als er een antwoord beschikbaar is, verschijnt dit in het dialoogvenster. Als u aanvullende bronnen wilt weergeven, klikt u op <strong>Gerelateerde resultaten weergeven</strong>.</li> <li>Als er geen antwoord beschikbaar is, verschijnt er een lijst met helpresultaten met artikelen uit de Kennisbank.</li> </ul> </li> </ul> <h2>Starter</h2> <p>Als je een HubSpot <em>Starter-abonnement</em> hebt, heb je toegang tot de kennisbank, community, chat en e-mailondersteuningskanalen.</p> <ul> <li>Klik in je HubSpot-account rechtsboven op het <span class="ss-icon-font notranslate" translate="no">question</span> <strong>Help-pictogram</strong> in de hoofdnavigatiebalk.</li> <li>Voer je <strong>vraag</strong> in het veld <em>Stel een vraag</em> in.</li> <li>Klik op <strong>Bekijk gerelateerde resultaten</strong> om aanvullende bronnen weer te geven.</li> <li>Als je je probleem niet kunt oplossen, neem dan contact op met HubSpot support. Klik onder aan het dialoogvenster op <strong>Neem contact met ons</strong> op. <ul> <li>Om in realtime met een HubSpot klantensupportspecialist te chatten, klik je op <strong>Chat met het team</strong>.</li> <li>Klik op <strong>Ondersteuning per e-mail</strong> om een HubSpot klantensupportspecialist een e-mail te sturen. Je zou binnen één werkdag een antwoord moeten ontvangen. <ul> <li><strong>Taal:</strong> de taal waarin je wilt communiceren.</li> <li><strong>Probleemoverzicht:</strong> een algemene beschrijving van de wegblokkade waar je tegenaan loopt.</li> <li><strong>Beschrijving:</strong> een gedetailleerde beschrijving van waar je hulp bij nodig hebt.</li> <li><span style="font-weight: bold;">E-mail:</span> het e-mailadres waar het antwoord naartoe wordt gestuurd. Standaard is dit <a href="https://knowledge.hubspot.com/nl/account-management/how-do-i-change-the-email-address-of-a-user" rel="noopener">het e-mailadres van</a> je <a href="https://knowledge.hubspot.com/nl/account-management/how-do-i-change-the-email-address-of-a-user" rel="noopener">HubSpot-gebruiker</a>.</li> </ul> </li> <li>Om je support tickets te bekijken, klik je op <strong>Bekijk je Support inbox</strong>.<br><br></li> </ul> </li> </ul> <img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-24-2022-01-08-18-08-PM.png?width=351&name=image-png-Aug-24-2022-01-08-18-08-PM.png" loading="lazy" width="351" style="width: 351px;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-24-2022-01-08-18-08-PM.png?width=176&name=image-png-Aug-24-2022-01-08-18-08-PM.png 176w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-24-2022-01-08-18-08-PM.png?width=351&name=image-png-Aug-24-2022-01-08-18-08-PM.png 351w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-24-2022-01-08-18-08-PM.png?width=527&name=image-png-Aug-24-2022-01-08-18-08-PM.png 527w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-24-2022-01-08-18-08-PM.png?width=702&name=image-png-Aug-24-2022-01-08-18-08-PM.png 702w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-24-2022-01-08-18-08-PM.png?width=878&name=image-png-Aug-24-2022-01-08-18-08-PM.png 878w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-24-2022-01-08-18-08-PM.png?width=1053&name=image-png-Aug-24-2022-01-08-18-08-PM.png 1053w" sizes="(max-width: 351px) 100vw, 351px"> <br> <br> <h2>Professional of Enterprise</h2> <p>Als je een HubSpot <em>Enterprise </em>of <em>Professional</em> abonnement hebt, heb je toegang tot de Kennisbank, community, telefoon, call-back, chat en e-mail support kanalen. Neem voor vragen over je HubSpot abonnement contact op met je Customer Success Manager.</p> <p>Om een ticket in te dienen bij HubSpot support:</p> <ul> <li>Klik in je HubSpot-account rechtsboven op het <span class="ss-icon-font notranslate" translate="no">question</span> <strong>help-pictogram</strong> in de hoofdnavigatiebalk.</li> <li>Voer in het veld <em>Stel een vraag</em> je <strong>vraag</strong> in.</li> </ul> <ul> <li>Als je het probleem niet kunt oplossen, neem dan contact op met HubSpot support. Klik onder aan het dialoogvenster op <strong>Neem contact met ons</strong> op.</li> </ul> <p><img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Jan-10-2024-03-54-22-0498-PM.png?width=299&height=435&name=image-png-Jan-10-2024-03-54-22-0498-PM.png" loading="lazy" width="299" height="435" style="width: 299px; height: auto; max-width: 100%;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Jan-10-2024-03-54-22-0498-PM.png?width=150&height=218&name=image-png-Jan-10-2024-03-54-22-0498-PM.png 150w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Jan-10-2024-03-54-22-0498-PM.png?width=299&height=435&name=image-png-Jan-10-2024-03-54-22-0498-PM.png 299w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Jan-10-2024-03-54-22-0498-PM.png?width=449&height=653&name=image-png-Jan-10-2024-03-54-22-0498-PM.png 449w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Jan-10-2024-03-54-22-0498-PM.png?width=598&height=870&name=image-png-Jan-10-2024-03-54-22-0498-PM.png 598w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Jan-10-2024-03-54-22-0498-PM.png?width=748&height=1088&name=image-png-Jan-10-2024-03-54-22-0498-PM.png 748w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Jan-10-2024-03-54-22-0498-PM.png?width=897&height=1305&name=image-png-Jan-10-2024-03-54-22-0498-PM.png 897w" sizes="(max-width: 299px) 100vw, 299px"></p> <br> <ul> <li>Kies uit de volgende ondersteuningskanalen: <ul> <li><strong>Chat met het team:</strong> webchat in realtime met een Specialist in Klantenondersteuning.</li> </ul> </li> </ul> <ul> <li style="list-style-type: none;"> <ul> <li><strong>Ondersteuning per e-mail:</strong> vraag per e-mail ondersteuning aan een Specialist in Klantenondersteuning. Over het algemeen ontvang je binnen één werkdag een antwoord.</li> <li><strong>Assistentie bij terugbellen:</strong> vraag om teruggebeld te worden door een Specialist in Klantenondersteuning. Over het algemeen wordt u binnen vijf minuten teruggebeld.</li> </ul> </li> </ul> <ul> <li>Voer uw <strong>gegevens</strong> in. Klik vervolgens op <strong>Bericht verzenden</strong> of op <strong>Verzenden</strong>.<br><br></li> </ul> <p><img src="https://knowledge.hubspot.com/hs-fs/hubfs/KB%20-%20Get%20Help%20Top%20Nav.gif?width=529&height=588&name=KB%20-%20Get%20Help%20Top%20Nav.gif" width="529" height="588" loading="lazy" alt="KB - Get Help Top Nav" style="height: auto; max-width: 100%; width: 529px;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/KB%20-%20Get%20Help%20Top%20Nav.gif?width=265&height=294&name=KB%20-%20Get%20Help%20Top%20Nav.gif 265w, https://knowledge.hubspot.com/hs-fs/hubfs/KB%20-%20Get%20Help%20Top%20Nav.gif?width=529&height=588&name=KB%20-%20Get%20Help%20Top%20Nav.gif 529w, https://knowledge.hubspot.com/hs-fs/hubfs/KB%20-%20Get%20Help%20Top%20Nav.gif?width=794&height=882&name=KB%20-%20Get%20Help%20Top%20Nav.gif 794w, https://knowledge.hubspot.com/hs-fs/hubfs/KB%20-%20Get%20Help%20Top%20Nav.gif?width=1058&height=1176&name=KB%20-%20Get%20Help%20Top%20Nav.gif 1058w, https://knowledge.hubspot.com/hs-fs/hubfs/KB%20-%20Get%20Help%20Top%20Nav.gif?width=1323&height=1470&name=KB%20-%20Get%20Help%20Top%20Nav.gif 1323w, https://knowledge.hubspot.com/hs-fs/hubfs/KB%20-%20Get%20Help%20Top%20Nav.gif?width=1587&height=1764&name=KB%20-%20Get%20Help%20Top%20Nav.gif 1587w" sizes="(max-width: 529px) 100vw, 529px"></p> <h2>Krijg hulp bij de HubSpot mobiele app</h2> <p>Als je een betaald HubSpot abonnement hebt, kun je onderweg hulp aanvragen met de HubSpot mobiele app. Om een supportticket in te dienen op de HubSpot mobiele app:</p> <ul> <li>Open de <strong>HubSpot</strong> app op je apparaat.</li> <li>Tik onderaan op <strong>Menu</strong>.</li> <li>Tik in het paneel<i> </i>links op <strong>Help</strong>.</li> <li>Tik in het gedeelte <em>Support </em>op <strong>Een ticket indienen</strong>.</li> <li>Afhankelijk van je abonnement kun je kiezen uit de volgende ondersteuningskanalen:<br> <ul> <li><strong>E-mail</strong><strong>:</strong> gebruikers met een<em>Starter-</em>,<em>Professional-</em> of<em>Enterprise-abonnement </em>kunnen per e-mail ondersteuning vragen aan een Specialist in klantenondersteuning. Over het algemeen ontvangt u binnen één werkdag een antwoord.</li> <li><strong>Bel mij:</strong> gebruikers met een<em>Professional-</em> of<em>Enterprise-abonnement </em>kunnen een terugbelverzoek indienen bij een Specialist in Klantenondersteuning. Over het algemeen wordt u binnen vijf minuten teruggebeld.</li> </ul> </li> </ul> <p class="alert"><strong>Let op:</strong> vanaf 3 september 2024 zal de HubSpot mobiele app de <span style="font-weight: normal;"><em>Bel mij</em> functie </span> niet meer ondersteunen <span style="font-weight: normal;">. Je kunt dan alleen nog gebruik maken van het <em>E-mail</em> support kanaal op de HubSpot mobiele app. </span></p> <ul> <li>Tik rechtsboven op <strong>Verzenden</strong>. Nadat je een ticket hebt ingediend, kun je alle open en eerdere tickets met HubSpot Support op je desktop bekijken.<br><br><img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Apr-17-2023-11-13-23-2024-AM.png?width=332&height=432&name=image-png-Apr-17-2023-11-13-23-2024-AM.png" loading="lazy" width="332" height="432" style="width: 332px; height: auto; max-width: 100%;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Apr-17-2023-11-13-23-2024-AM.png?width=166&height=216&name=image-png-Apr-17-2023-11-13-23-2024-AM.png 166w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Apr-17-2023-11-13-23-2024-AM.png?width=332&height=432&name=image-png-Apr-17-2023-11-13-23-2024-AM.png 332w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Apr-17-2023-11-13-23-2024-AM.png?width=498&height=648&name=image-png-Apr-17-2023-11-13-23-2024-AM.png 498w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Apr-17-2023-11-13-23-2024-AM.png?width=664&height=864&name=image-png-Apr-17-2023-11-13-23-2024-AM.png 664w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Apr-17-2023-11-13-23-2024-AM.png?width=830&height=1080&name=image-png-Apr-17-2023-11-13-23-2024-AM.png 830w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Apr-17-2023-11-13-23-2024-AM.png?width=996&height=1296&name=image-png-Apr-17-2023-11-13-23-2024-AM.png 996w" sizes="(max-width: 332px) 100vw, 332px"></li> </ul> <br> <h2>Uw Support-inbox bekijken</h2> <p>Na het indienen van een ticket kun je alle open en eerdere tickets met HubSpot Support bekijken.</p> <p>Om toegang te krijgen tot je support inbox:</p> <ul> <li>Klik in je HubSpot-account rechtsboven op het <strong>pictogram</strong> <span class="ss-icon-font notranslate" translate="no">question</span> <strong>help</strong> in de hoofdnavigatiebalk.</li> </ul> <ul> <li>Klik op <strong>Support-inbox</strong> om uw supporttickets te bekijken.<br></li> </ul> <p><img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Feb-19-2024-05-51-54-4676-AM.png?width=357&height=250&name=image-png-Feb-19-2024-05-51-54-4676-AM.png" loading="lazy" width="357" height="250" style="width: 357px; height: auto; max-width: 100%;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Feb-19-2024-05-51-54-4676-AM.png?width=179&height=125&name=image-png-Feb-19-2024-05-51-54-4676-AM.png 179w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Feb-19-2024-05-51-54-4676-AM.png?width=357&height=250&name=image-png-Feb-19-2024-05-51-54-4676-AM.png 357w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Feb-19-2024-05-51-54-4676-AM.png?width=536&height=375&name=image-png-Feb-19-2024-05-51-54-4676-AM.png 536w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Feb-19-2024-05-51-54-4676-AM.png?width=714&height=500&name=image-png-Feb-19-2024-05-51-54-4676-AM.png 714w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Feb-19-2024-05-51-54-4676-AM.png?width=893&height=625&name=image-png-Feb-19-2024-05-51-54-4676-AM.png 893w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Feb-19-2024-05-51-54-4676-AM.png?width=1071&height=750&name=image-png-Feb-19-2024-05-51-54-4676-AM.png 1071w" sizes="(max-width: 357px) 100vw, 357px"></p> <ul> <li>In de linkerzijbalk van uw Support-inbox kunt u uw tickets filteren. <ul> <li><strong>Alle tickets:</strong> alle tickets in de Support-inbox.</li> <li><strong>Open tickets:</strong> lopende tickets in de Support-inbox.</li> <li><strong> Gesloten tickets:</strong> gesloten en voltooide tickets in de Support-inbox.</li> <li><strong>Favorieten:</strong> tickets die favoriet zijn in de support inbox. Om een ticket aan uw <em>Favorieten</em> toe te voegen, klikt u op<strong> het <span class="ss-icon-font notranslate" translate="no">favorite</span><span class="ss-icon-font notranslate" translate="no">favorit</span></strong> <strong>sterpictogram </strong>bovenaan een ticket.</li> </ul> </li> </ul> <ul> <li>In een open ticket kun je het volgende doen: <ul> <li>Om een e-mail van HubSpot Support te verzenden of te beantwoorden, voer je tekst in het <strong>berichtveld</strong> in en klik je vervolgens op <strong>Verzenden</strong>.</li> <li>Als je een chat wilt voortzetten, klik je op <strong>Deze chat voortzetten</strong>.</li> <li>Als je een ticket wilt sluiten, klik je onder aan de tijdlijn van het ticket op <strong>Dit ticket sluiten</strong>.</li> </ul> </li> <li>In een gesloten ticket kun je het volgende doen: <ul> <li>Om ticketfeedback in te dienen, onderaan het ticket, vult u de <strong>enquête</strong> in.</li> <li>Klik op <strong>Dit ticket heropenen</strong> om problemen in het ticket te heropenen en te bespreken.</li> <li>Als u een nieuw ticket wilt maken voor nieuwe vragen of problemen, klikt u op <strong>Een nieuw ticket maken</strong>.<br><br></li> </ul> </li> </ul> <p><img src="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-11-2022-08-12-28-68-AM.png?width=804&name=image-png-Aug-11-2022-08-12-28-68-AM.png" loading="lazy" width="804" style="width: 804px;" srcset="https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-11-2022-08-12-28-68-AM.png?width=402&name=image-png-Aug-11-2022-08-12-28-68-AM.png 402w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-11-2022-08-12-28-68-AM.png?width=804&name=image-png-Aug-11-2022-08-12-28-68-AM.png 804w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-11-2022-08-12-28-68-AM.png?width=1206&name=image-png-Aug-11-2022-08-12-28-68-AM.png 1206w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-11-2022-08-12-28-68-AM.png?width=1608&name=image-png-Aug-11-2022-08-12-28-68-AM.png 1608w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-11-2022-08-12-28-68-AM.png?width=2010&name=image-png-Aug-11-2022-08-12-28-68-AM.png 2010w, https://knowledge.hubspot.com/hs-fs/hubfs/image-png-Aug-11-2022-08-12-28-68-AM.png?width=2412&name=image-png-Aug-11-2022-08-12-28-68-AM.png 2412w" sizes="(max-width: 804px) 100vw, 804px"></p> <p></p> <br> <p></p></span> <div class="blog-post-topic-wrapper" style="display: none;"> <span class="tag-name">Help & Resources</span> </div> <span id="hs_cos_wrapper_Optional_Bottom_of_post_CTA" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_rich_text" style="" data-hs-cos-general-type="widget" data-hs-cos-type="rich_text"></span> </div> </div> </div> </div> </div> <div id="hs_cos_wrapper_lightbox" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"> <div id="kb-lightbox" class="kb-lightbox cl-modal -light" role="dialog" aria-modal="true" aria-label="dialog with carousel of images"> <div class="cl-lightbox cl-modal-backdrop" data-cl-modal="close"> <div class="cl-lightbox-content-container"> <button class="cl-round-button cl-lightbox-close" data-cl-modal="close" aria-label="close dialog"> <svg class="cl-icon" aria-hidden="true"> <use href="#close" /> </svg> </button> <div class="cl-lightbox-content -image"> <div class="cl-loading -regular -secondaryDark"> <svg class="cl-loading-svg" viewbox="0 0 50 50" aria-hidden="true"> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5"></circle> <circle cx="25" cy="25" r="22.5" fill="none" stroke-width="5" class="cl-loading-animated"></circle> </svg> </div> <img id="image-lightbox" alt="" src=""> </div> </div> <div> </div></div> </div></div></article> <div id="hs_cos_wrapper_module_15971280583729" class="hs_cos_wrapper hs_cos_wrapper_widget hs_cos_wrapper_type_module" style="" data-hs-cos-general-type="widget" data-hs-cos-type="module"><section id="page-feedback" class="page-feedback"> <form id="page-feedback__form"> <fieldset id="page-feedback__sentiment" class="page-feedback__form-field"> <legend>Was dit artikel nuttig?</legend> <input type="radio" name="kb_was_this_page_helpful" id="helpful" value="Yes" required><label for="helpful">Yes</label> <input type="radio" name="kb_was_this_page_helpful" id="unhelpful" value="No" required><label for="unhelpful">No</label> </fieldset> <div id="page-feedback__reveal" hidden> <fieldset id="page-feedback__main-issue" hidden class="page-feedback__form-field radio-input radio-input--inline"> <legend>Bedankt voor je antwoord. 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