CINXE.COM
Contact us | Planet Tax Free
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We speak many languages and would be more than happy to help you." /> <link rel="canonical" href="https://www.planetpayment.com/contact-us" /> <link rel="image_src" href="https://www.weareplanet.com/sites/default/files/2022-11/homepage-hero_0.jpg" /> <meta property="og:image" content="https://www.weareplanet.com/sites/default/files/2022-11/homepage-hero_0.jpg" /> <meta property="og:image:url" content="https://www.weareplanet.com/sites/default/files/2022-11/homepage-hero_0.jpg" /> <meta name="Generator" content="Drupal 9 (https://www.drupal.org)" /> <meta name="MobileOptimized" content="width" /> <meta name="HandheldFriendly" content="true" /> <meta name="viewport" content="width=device-width, initial-scale=1.0" /> <script src="https://cdn.tailwindcss.com"></script> <meta name="google-site-verification" content="r8VVBHUCFz8Acou041Px2-0hDgfiLHlgVlRTk3N0n6A" /> <script src="https://www.google.com/recaptcha/api.js" async defer></script> <link rel="icon" href="/sites/default/files/favicon.ico" type="image/vnd.microsoft.icon" /> <script src="/sites/default/files/google_tag/gtm_container/google_tag.script.js?sm6ees" defer></script> <title>Contact us | Planet Tax Free</title> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_0W7eiApb1cpStl_O7JISYbSoWk-6HK5mm9PcZO9qGDQ.css" /> <link rel="stylesheet" media="all" href="/sites/default/files/css/css_INqKuzJk40i4KgCwcAEyITx3UcFMBx5_eljuFk00x4s.css" /> <cohesion-placeholder></cohesion-placeholder> </head> <body class="contact-us path-node page-node-type-page"> <a href="#main-content" class="visually-hidden focusable skip-link"> Skip to main content </a> <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TXBDKTF" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <!-- THEME DEBUG --> <!-- THEME HOOK: 'off_canvas_page_wrapper' --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/content/off-canvas-page-wrapper.html.twig' --> <div class="dialog-off-canvas-main-canvas" data-off-canvas-main-canvas> <!-- THEME DEBUG --> <!-- THEME HOOK: 'page' --> <!-- FILE NAME SUGGESTIONS: * page--cohesion--mstr-tpl-planet-master-template--cohesion-theme.html.twig x page--cohesion--mstr-tpl-planet-master-template.html.twig * page--node--2228.html.twig * page--node--%.html.twig * page--node.html.twig * page.html.twig --> <!-- BEGIN OUTPUT from 'sites/default/files/cohesion/templates/page--cohesion--mstr-tpl-planet-master-template.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'region' --> <!-- FILE NAME SUGGESTIONS: * region--content.html.twig x region.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/layout/region.html.twig' --> <div> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--planetheaderblock.html.twig x block--planet-header-block.html.twig * block--planet-header.html.twig * block.html.twig --> <!-- BEGIN OUTPUT from 'modules/custom/planet_header/templates/block--planet-header-block.html.twig' --> <div class="megamenu-complex-container"> <header> <div class="inside-header-container"> <a class="go-home" href="/"><img id="#planet-logo" src="/resources/logo/planet_logo.svg" alt="Planet Logo" class="planet-logo"></a> <span class="go-back-span display-none--desktop display-none--mobile"><a class="go-back-to-first-level display-none--desktop display-none--mobile" href="#"><img src="/resources/icons/arrow-left.svg" alt="Go back icon" class="arrow-left"></a> Back</span> <div class="header-menus"> <nav class="header-menu main-menu"> <li class="business-li"><a class="business-link" href="javascript:void(0);">Business <img src="/resources/icons/arrow-down.svg" alt="Icon pointing down"/></a></li> <li><a href="/countries">Countries</a></li> </nav> <span class="menus-separator">|</span> <nav class="header-menu secondary-planet-menu"> <li class="regular-menu-item"><a href="https://www.weareplanet.com/about">About us</a></li> <li class="regular-menu-item"><a href="/dcc">DCC</a></li> <li class="regular-menu-item"><a href="https://www.weareplanet.com/careers">Careers</a></li> <li class="regular-menu-item"><a href="/faq">FAQ</a></li> <li class="contact-us-menu-item"><a href="/contact-us">Contact us</a></li> <li class="track-my-refund-menu-item"><a href="/track-my-refund">Track my refund</a></li> </nav> </div> <img src="/resources/icons/hamburger-menu.svg" alt="Hamburger Menu" class="hamburger-menu"> <img src="/resources/icons/closing-x.svg" alt="Close menu icon." class="close-hamburger-menu display-none--desktop display-none--mobile rotate-right"> </div> </header> <!-- Megamenu for desktop HEADER--> <div class="megamenu-desktop display-none--mobile"> <div class="megamenu-desktop__white_container"> <div class="business-solutions"> <p class="container__header">Business solutions</p> <a href="https://www.weareplanet.com/single-payment-platform" class="business-solutions-card"> <img src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <div> <p class="container__header__title">Accept payments</p> <p class="container__header__subtitle">Accept payments</p> </div> </a> <a href="https://www.weareplanet.com/vat-refund" class="business-solutions-card"> <img src="/resources/icons/menu.svg" alt="A stack of credit cards."/> <div> <p class="container__header__title">Tax Free solutions</p> <p class="container__header__subtitle">Issue Tax Free forms online or in-store</p> </div> <a class="blue-container__item" id="visit-out-website-link" href="https://www.weareplanet.com">Visit our business website<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </a> </div> <div class="industry-solutions"> <p class="container__header">Industry solutions</p> <ul class="industry-solutions__list"> <li><a href="https://www.weareplanet.com/retail">Why Planet for Retail</a></li> <li><a href="https://www.weareplanet.com/hospitality">Why Planet for Hospitality</a></li> <li><a href="https://www.weareplanet.com/payments">Why Planet for Payments</a></li> </ul> </div> </div> <div class="megamenu-desktop__blue_container"> <p class="container__header blue-container__item">Blogs and case studies</p> <div class="blue-container__item"> <a target=”_blank” href="https://www.weareplanet.com/blog/planet-shopper-portal-tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">Planet shopper portal: Tax Free shopping made easier</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a target=”_blank” href="https://www.weareplanet.com/blog/tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">How does Tax Free shopping work?</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a target=”_blank” href="https://www.weareplanet.com/case-studies/el-corte-ingles"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">El Corte Inglés and Planet improve Tax Free shoppers' experience</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <a class="blue-container__item" href="https://www.weareplanet.com/blog">See all<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> </div> <!-- Megamenu for mobile and tablet --> <div class="megamenu-mobile-and-tablets display-none--mobile"> <div class="merged-menu-items"> <a id="arrow-right-anchor" href="#">Business<img src="/resources/icons/arrow-right.svg" alt="An arrow pointing right."></a> <a href="/countries">Countries</a> <a href="https://www.weareplanet.com/about">About us</a> <a href="/dcc">DCC</a> <a href="https://www.weareplanet.com/careers">Careers</a> <a href="/faq">FAQ</a> <a href="/contact-us">Contact us</a> <a href="/track-my-refund" class="track-my-refund-menu-item" href="#">Track my refund</a> </div> <div class="empty-container"></div> <div class="megamenu-mobile-and-tablets__second-level display-none--mobile"> <div class="megamenu-mobile__white_container"> <div class="business-solutions"> <p class="container__header">Business solutions</p> <div class="business-solutions-card"> <img src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <div> <p class="container__header__title"> <a target="_self" href="https://www.weareplanet.com/single-payment-platform">Accept payments</a> </p> <p class="container__header__subtitle">Accept payments</p> </div> </div> <div class="business-solutions-card"> <img src="/resources/icons/menu.svg" alt="A stack of credit cards."/> <div> <p class="container__header__title"><a href="https://www.weareplanet.com/vat-refund">Tax Free solutions</a></p> <p class="container__header__subtitle">Issue Tax Free forms online or in-store</p> </div> </div> </div> <div class="industry-solutions"> <p class="container__header">Industry solutions</p> <ul class="industry-solutions__list"> <li><a href="https://www.weareplanet.com/retail">Why Planet for Retail</a></li> <li><a href="https://www.weareplanet.com/hospitality">Why Planet for Hospitality</a></li> <li><a href="https://www.weareplanet.com/payments">Why Planet for Payments</a></li> </ul> </div> </div> <div class="megamenu-mobile__blue_container"> <p class="container__header blue-container__item">Blogs and case studies</p> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/planet-shopper-portal-tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">Planet shopper portal: Tax Free shopping made easier</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">How does Tax Free shopping work?</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/case-studies/el-corte-ingles"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">El Corte Inglés and Planet improve Tax Free shoppers' experience</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <a class="blue-container__item see-all-mobile-and-tablet" href="https://www.weareplanet.com/blog">See all<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> <a href="/track-my-refund" class="track-my-refund-menu-item">Track my refund</a> </div> </div> <!-- Megamenu for desktop --> <div class="megamenu-desktop display-none--mobile"> <div class="megamenu-desktop__white_container"> <div class="business-solutions"> <p class="container__header">Business solutions</p> <div class="business-solutions-card"> <img src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <div> <p class="container__header__title"> <a href="https://www.weareplanet.com/single-payment-platform">Accept payments</a></p> <p class="container__header__subtitle">Accept payments</p> </div> </div> <div class="business-solutions-card"> <img src="/resources/icons/menu.svg" alt="A stack of credit cards."/> <div> <p class="container__header__title"> <a href="https://www.weareplanet.com/vat-refund">Tax Free solutions</a> </p> <p class="container__header__subtitle">Issue Tax Free forms online or in-store</p> </div> </div> </div> <div class="industry-solutions"> <p class="container__header">Industry solutions</p> <ul class="industry-solutions__list"> <li><a href="https://www.weareplanet.com/retail">Why Planet for Retail</a></li> <li><a href="https://www.weareplanet.com/hospitality">Why Planet for Hospitality</a></li> <li><a href="https://www.weareplanet.com/payments">Why Planet for Payments</a></li> </ul> </div> </div> <div class="megamenu-desktop__blue_container"> <p class="container__header blue-container__item">Blogs and case studies</p> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/planet-shopper-portal-tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">Planet shopper portal: Tax Free shopping made easier</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/blog/tax-free-shopping"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">How does Tax Free shopping work?</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <div class="blue-container__item"> <a href="https://www.weareplanet.com/case-studies/el-corte-ingles"> <img class="blue-container__item--left" src="/resources/icons/credit-cards.svg" alt="A list on a piece of paper."/> <span class="truncate">El Corte Inglés and Planet improve Tax Free shoppers' experience</span> <img src="/resources/icons/arrow.svg" alt="An arrow pointing right."> </a> </div> <a class="blue-container__item" href="https://www.weareplanet.com/blog">See all<img src="/resources/icons/arrow.svg" alt="An arrow pointing right."></a> </div> </div> </div> </div> <!-- END OUTPUT from 'modules/custom/planet_header/templates/block--planet-header-block.html.twig' --> <!-- THEME DEBUG --> <!-- THEME HOOK: 'block' --> <!-- FILE NAME SUGGESTIONS: * block--cohesion-theme-content.html.twig * block--system-main-block.html.twig * block--system.html.twig x block.html.twig --> <!-- BEGIN OUTPUT from 'core/themes/stable/templates/block/block.html.twig' --> <div id="block-cohesion-theme-content"> <!-- THEME DEBUG --> <!-- THEME HOOK: 'node' --> <!-- FILE NAME SUGGESTIONS: * contact-us-page.html.twig * node--2228--full.html.twig * node--2228.html.twig * node--page--full.html.twig * node--page.html.twig * node--full.html.twig * node.html.twig --> <!-- BEGIN OUTPUT from 'modules/custom/planet_core/templates/node--contact-us.html.twig' --> <div class="xl:container xl:mx-auto px-4 py-20"> <h3 class="text-black pb-16 text-4xl text-center font-semibold">How can we help you today?</h3> <div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-3 gap-8 lg:max-w-7xl mx-auto "> <div class="flex justify-between flex-col bg-black h-full w-full rounded-lg rounded-b-none border-b-4 border-solid border-[#9aaef9] p-6"> <div> <span class="pl-4 mb-4 block font-semibold uppercase border-l-4 border-solid border-[#9aaef9] text-white">Refund status</span> <h4 class="text-2xl font-semibold mb-4 text-white"> Track my refund </h4> <p class="text-base text-white font-light mb-6">Check the status of your refund here</p> </div> <div class=""> <a href="/track-my-refund" class="coh-link flex arrow-animation"> <span class="text-wrap link-text font-semibold text-white xl:whitespace-nowrap">Track my refund</span> <span class="c-icon c-arrow-right text-white"></span> </a> </div> </div> <div class="flex justify-between flex-col bg-white h-full w-full rounded-lg rounded-b-none border-b-4 border border-solid border-gray-300 border-b-[#9aaef9] p-6"> <div> <span class="pl-4 mb-4 block font-semibold uppercase border-l-4 border-solid border-[#9aaef9] text-black">Chatbot</span> <h4 class="text-2xl font-semibold mb-4 text-black"> What questions do you have for Planet? </h4> <p class="text-base text-black font-light mb-6">See if our chatbot can help you find answers</p> </div> <div class=""> <a href="#" class="coh-link flex arrow-animation"> <span class="text-wrap link-text font-semibold text-[#1f6ab9] xl:whitespace-nowrap open-chatbot">Ask a question</span> <span class="c-icon c-arrow-right text-[#1f6ab9]"></span> </a> </div> </div> <div class="flex justify-between flex-col bg-white h-full w-full rounded-lg rounded-b-none border-b-4 border border-solid border-gray-300 border-b-[#9aaef9] p-6"> <div> <span class="pl-4 mb-4 block font-semibold uppercase border-l-4 border-solid border-[#9aaef9] text-black">Business services</span> <h4 class="text-2xl font-semibold mb-4 text-black"> Talk to sales </h4> <p class="text-base text-black font-light mb-6">Are you a business? Get help from one of our local consultants.</p> </div> <div class=""> <a href="https://www.weareplanet.com/contact/sales" target="_blank" class="coh-link flex arrow-animation"> <span class="text-wrap link-text font-semibold text-[#1f6ab9] xl:whitespace-nowrap">Get in touch</span> <span class="c-icon c-arrow-right text-[#1f6ab9]"></span> </a> </div> </div> </div> </div> <div class="xl:container xl:mx-auto px-4 py-8"> <div class="flex flex-wrap justify-center items-stretch grid md:grid-cols-1 gap-8 max-w-7xl mx-auto "> <div class="flex justify-between flex-col bg-white h-full w-full rounded-lg rounded-b-none border-b-4 border border-solid border-gray-300 border-b-[#9aaef9] p-6"> <div> <div class="flex items-center mb-7"> <span class="c-icon c-info mr-4 text-3xl"></span> <h4 class="text-[28px] font-semibold text-black">Processing centre address</h4> </div> <p class="text-base text-black font-light mb-6"> If you have not received your refund yet, please fill out your payment details on the Tax Free form, obtain customs validation, and then mail the completed Tax Free form along with your shop receipts to Planet at the following address:<br> <br> <span class="font-semibold">Planet Payment<br> 39 Domaniewska st<br> Warsaw, Poland, 02-672</span> </p> </div> </div> </div> </div> <div class="container mx-auto px-4 py-20"> <div class="flex flex-wrap justify-center items-stretch grid md:grid-cols-1 gap-8 max-w-4xl mx-auto "> <h2 class="text-center text-5xl font-semibold text-black leading-tight">We speak multiple languages and we are happy to assist</h4> </div> </div> <div class="xl:container xl:mx-auto px-4 pb-20"> <div class="flex flex-wrap grid md:grid-cols-12 gap-8 md:max-w-7xl mx-auto "> <div class="col-span-4 lg:col-span-2"> <h4 class="text-2xl font-semibold mb-4"> Phone numbers </h4> <ul class="list-none p-0"> <li class="select-phone-region cursor-pointer pl-4 list-none font-semibold py-2 region-selected" data-region="all">All</li> <li class="select-phone-region cursor-pointer pl-4 list-none font-semibold py-2" data-region="europe">Europe</li> <li class="select-phone-region cursor-pointer pl-4 list-none font-semibold py-2" data-region="middle-east">Middle East</li> </ul> </div> <div class="col-span-8 lg:col-span-10 pl-4 md:pl-0 phone-numbers-container"> <div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-4 phone-region mb-5"> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Austria</span> <span class="font-light text-base">+43 800 802706</span> </div> <div class="flex flex-col" data-region="middle-east"> <span class="font-semibold text-base mb-2">Bahrain and UAE</span> <span class="font-light text-base"><a href="mailto:tourists@planetpayment.com">tourists@planetpayment.com</a></span> </div> <div class="flex flex-col" data-region="middle-east"> <span class="font-semibold text-base mb-2">Bahrain</span> <span class="font-light text-base">+973 1368 7777</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Belgium</span> <span class="font-light text-base">+32 2888 1633</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Cyprus</span> <span class="font-light text-base">+357 24 82 84 84</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Czech Republic</span> <span class="font-light text-base">+420 800 701210</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Denmark</span> <span class="font-light text-base">8082-0123</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Finland</span> <span class="font-light text-base">0800-917-626</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">France</span> <span class="font-light text-base">+331 799 72112</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Germany</span> <span class="font-light text-base">+49 911 98104013</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Greece</span> <span class="font-light text-base">+30-2103005618</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Hungary</span> <span class="font-light text-base">+36 1 998 97 60</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Iceland</span> <span class="font-light text-base">800 7538</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Ireland</span> <span class="font-light text-base">+353 1 513 3800</span> </div> <div class="flex flex-col" data-region="europe"> <span class="font-semibold text-base mb-2">Italy</span> <span class="font-light text-base">+390 240 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