VA Claim Exam (C&P Exam) | Veterans Affairs

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class="usa-sidenav-sub_list"> <li> <a href="/disability/about-disability-ratings/after-you-get-a-rating" id="7ccbe80ce5ce0bae0afa05af272b6591">After you get a rating</a> </li> </ul> </li> <li> <a href="/disability/get-help-filing-claim" id="bd1c4fa5f0fbd32167e6157d518369c9">Get help from an accredited representative</a> </li> <li class="active-level"> <a class="usa-current" href="/disability/va-claim-exam" id="6270cde7ca14e4bf7e4ed2ffeef028a3">VA claim exam (C&P exam)</a> </li> <li> <a href="/disability/effective-date" id="b012dfc49bfad0866094c063415e0112">Effective dates</a> </li> </ul> </div> </li> </ul> </nav> </div> </nav> <div class="usa-width-three-fourths"> <div class="va-btn-sidebarnav-trigger" id="sidebar-nav-trigger">  <div class="button-background"></div> <div class="button-wrapper"> <button aria-controls="va-detailpage-sidebar"> <strong>In this section</strong> <va-icon icon="menu" size="3" class="vads-u-color--link-default"></va-icon> </button> </div> </div> <div class="trigger-placeholder"></div> <script nonce="su4dFThGeEWUSwfyZtUPVf8TBgY7g51s" type="text/javascript"> var mobileMediaQuery = window.matchMedia('(max-width: 767px)') var navTrigger = document.getElementsByClassName('va-btn-sidebarnav-trigger')[0] var buttonWrapper = document.querySelector( '.va-btn-sidebarnav-trigger .button-wrapper' ) var buttonBackground = document.querySelector( '.va-btn-sidebarnav-trigger .button-background' ) var navTriggerPlaceholder = document.querySelector('.trigger-placeholder') var navTriggerPosition // Helper to get the height of the nav button, with or without the bottom // padding. 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This simple hack // ensures that the height is not computed until the next run of the event // loop setTimeout(() => { navTriggerPlaceholder.style.height = getButtonHeight(true) + 'px' buttonBackground.style.height = getButtonHeight(false) + 'px' }, 0) } function setMenuTriggerPosition() { navTriggerPosition = navTriggerPlaceholder.offsetTop } function pinTrigger() { if (mobileMediaQuery.matches) { if (navTriggerPosition < window.pageYOffset) { navTrigger.classList.add('fixed-trigger') } else { navTrigger.classList.remove('fixed-trigger') } } } // As the document loads, make sure the height and trigger positions are // updated document.onreadystatechange = () => { setElementHeights() setMenuTriggerPosition() } window.addEventListener( 'resize', () => { // The height of the trigger can change at extreme browser widths setElementHeights() // The trigger can be pushed up/down as elements above it change height as // the browser width changes setMenuTriggerPosition() // We might need to pin/unpin the trigger if we transitions from/to mobile // browser widths pinTrigger() }, false ) window.addEventListener( 'scroll', () => { // We are resetting the trigger button's position on scroll just in case any // elements have been removed from above the menu trigger, such as a // dismissible alert. setMenuTriggerPosition() // Primarily scrolling will pin/unpin the trigger from the top of the // viewport pinTrigger() }, false ) </script> <article class="usa-content vads-u-padding-bottom--0"> <div data-widget-type="i18-select"></div> <h1>VA claim exam (C&P exam)</h1> <div class="va-introtext"> <p>After you file your disability benefits claim, we may ask you to have a claim exam (also known as a compensation and pension, or C&P, exam). Get answers to commonly asked questions about the VA claim exam.</p> </div> <div data-template="paragraphs/wysiwyg" data-entity-id="116000"> <div itemprop="text"> <h2 id="why-might-i-need-a-va-claim-ex">Why might I need a VA claim exam?</h2><p>This exam will help us determine if you have a service-connected disability. It will also help us rate your disability if you have one.</p><p>We base your rating on how severe your disability is—and your rating will affect how much disability compensation you’ll receive. Compensation may include things like monthly payments and enrollment in the VA health care program.</p><h2 id="does-everyone-who-files-a-clai">Does everyone who files a claim need to have a VA claim exam?</h2><p>No. We’ll ask you to have a claim exam only if we need more information to decide your claim.</p><p>If you have enough medical evidence in your file to support your claim, we’ll follow the Acceptable Clinical Evidence (ACE) process. This means we’ll review your medical records and ask you to submit more evidence if needed, instead of asking you to have an exam.</p><p>Medical evidence may include doctor and hospital reports, test results, and other documents. </p><h2 id="will-i-need-more-than-one-va-c">Will I need more than one VA claim exam?</h2><p>You may need more than one exam in these situations:</p><ul><li>If you submit a claim for more than one condition, you may need more than one exam. We’ll try to schedule all your exams on the same day.</li><li>For some conditions, you may need follow-up exams (called “review exams”). In a review exam, the provider will determine whether the severity of your condition has changed since your last exam. </li><li>If you request a decision review of your claim decision, we may ask you to have another exam.</li></ul> </div> </div> <div data-template="paragraphs/wysiwyg" data-entity-id="95393"> <div itemprop="text"> <hr><h2 id="how-we-schedule-your-va-claim-">How we schedule your VA claim exam</h2> </div> </div> <script type="application/ld+json" nonce="su4dFThGeEWUSwfyZtUPVf8TBgY7g51s"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How will you contact me to schedule my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "What should I do when I get my claim exam letter or phone call?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "What if I need to change the day or time of my scheduled claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "Where will I need to go for my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "Will VA pay for my travel to and from a claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "What if I miss my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } } ] } </script> <div data-template="paragraphs/q_a_section" data-entity-id="6511"> <div data-template="paragraphs/q_a.collapsible_panel"> <va-accordion uswds> <va-accordion-item class="va-accordion-item" header="How will you contact me to schedule my claim exam?" id="how-will-you-contact-me-to-schedule-my-claim-exam" level="3"> <div id="6512" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6512" data-analytics-faq-section data-analytics-faq-text="How will you contact me to schedule my claim exam?"> <div id="q_a-6512"> <div data-template="paragraphs/wysiwyg" data-entity-id="6513"> <div itemprop="text"> <p>The staff at your local VA medical center or a VA contractor will mail you a letter with the date and time of your exam. You may also get a phone call or email from us or from the contractor.</p> <p>Make sure we have your up-to-date address, phone number, and email address.</p> <p><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="410f20c7-e49b-4289-8759-ee34d8b6432a" href="/change-address" title="Change your address in your VA.gov profile">Update your contact information online</a></p> <p><strong>Note: </strong>You can’t start the scheduling process for claim exams yourself. We’ll start the scheduling process by contacting you.</p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="What should I do when I get my claim exam letter or phone call?" id="what-should-i-do-when-i-get-my-claim-exam-letter-or-phone-ca" level="3"> <div id="6514" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6514" data-analytics-faq-section data-analytics-faq-text="What should I do when I get my claim exam letter or phone call?"> <div id="q_a-6514"> <div data-template="paragraphs/wysiwyg" data-entity-id="6515"> <div itemprop="text"> <p>You’ll need to confirm your appointment. Call the number on the exam letter to confirm the place and time. If you get a phone call, you can confirm the place and time on the call.</p> <p>When you confirm your appointment, you can request help with transportation or other accommodations you need.</p> <p>You can also request a male or female provider in these situations:</p> <ul> <li>If you’re having a reproductive health, breast, rectal, or mental health exam, <strong>or</strong></li> <li>If your claim is related to a mental or physical health condition resulting from military sexual trauma (MST)</li> </ul> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="What if I need to change the day or time of my scheduled claim exam?" id="what-if-i-need-to-change-the-day-or-time-of-my-scheduled-cla" level="3"> <div id="6516" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6516" data-analytics-faq-section data-analytics-faq-text="What if I need to change the day or time of my scheduled claim exam?"> <div id="q_a-6516"> <div data-template="paragraphs/wysiwyg" data-entity-id="6517"> <div itemprop="text"> <p>If you need to reschedule your exam, tell the VA medical center or contractor at least 48 hours in advance. Rescheduling your exam may delay your claim.</p><p><strong>To reschedule, call the number on your appointment letter:</strong></p><ul><li>For Loyal Source Government Services (LSGS), call <a href="tel:+18338327077" aria-label="8 3 3. 8 3 2. 7 0 7 7.">833-832-7077</a> (<a href="tel:711" aria-label="TTY. 7 1 1.">TTY: 711</a>).</li><li>For OptumServe Health Services, call <a href="tel:+18669338387" aria-label="8 6 6. 9 3 3. 8 3 8 7.">866-933-8387</a>.</li><li>For Leidos QTC Health Services, call <a href="tel:+18006829701" aria-label="8 0 0. 6 8 2. 9 7 0 1.">800-682-9701</a>.</li><li>For Veterans Evaluation Services, call <a href="tel:+18776378387" aria-label="8 7 7. 6 3 7. 8 3 8 7.">877-637-8387</a>. If you’re outside the continental U.S., call <a href="tel:+17132555656" aria-label="1. 7 1 3. 2 5 5. 5 6 5 6.">+1-713-255-5656</a>.</li></ul><p>Or call us at <a href="tel:+18008271000" aria-label="8 0 0. 8 2 7. 1 0 0 0.">800-827-1000</a>. We’re here Monday through Friday, 8:00 a.m. to 9:00 p.m. ET.</p><p><strong>Note:</strong> For exams with a contractor, you can only reschedule once per exam. The new appointment must be within 5 days of the original appointment. If you’re not available during those 5 days, tell the contractor. Then call us at <a href="tel:+18008271000" aria-label="8 0 0. 8 2 7. 1 0 0 0.">800-827-1000</a>, and we’ll start the process again when you’re available.</p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="Where will I need to go for my claim exam?" id="where-will-i-need-to-go-for-my-claim-exam" level="3"> <div id="114229" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="114229" data-analytics-faq-section data-analytics-faq-text="Where will I need to go for my claim exam?"> <div id="q_a-114229"> <div data-template="paragraphs/wysiwyg" data-entity-id="114228"> <div itemprop="text"> <p>In some cases, we may schedule a telehealth exam. This is a phone or video appointment you can join from your home.</p> <p>For in-person exams, you’ll need to travel to your local VA medical center or to a contractor location.</p> <p>Contractors will schedule exams as close to your home as possible. They’ll try to find a location within 50 miles of your home. If you need a specialist provider, they’ll try to find a location within 100 miles of your home. </p> <p>You’ll need a specialist provider for these types of exams:</p> <ul> <li>Dental exams</li> <li>Eye exams </li> <li>Hearing exams</li> <li>Mental health exams</li> </ul> <p><strong>Note: </strong>If you live in an area with limited providers, your exam may be farther away. We’ll ask for your permission before scheduling an exam that’s more than 50 miles from your home (or 100 miles for a specialist provider).</p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="Will VA pay for my travel to and from a claim exam?" id="will-va-pay-for-my-travel-to-and-from-a-claim-exam" level="3"> <div id="114231" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="114231" data-analytics-faq-section data-analytics-faq-text="Will VA pay for my travel to and from a claim exam?"> <div id="q_a-114231"> <div data-template="paragraphs/wysiwyg" data-entity-id="114230"> <div itemprop="text"> <p>Yes. We’ll pay you back for travel to and from your claim exam at a VA medical center. </p><p><a href="/health-care/get-reimbursed-for-travel-pay" data-entity-type="node" data-entity-uuid="10fc2e24-1c24-4fca-8d3e-4f7373c59f00" data-entity-substitution="canonical" title="VA travel pay reimbursement">Learn about VA travel pay</a></p><p>For exams with a contractor, the contractor will pay you back for travel to and from the exam. If you don’t get a travel payment from the contractor within 14 days after your appointment, call the contractor.</p><ul><li>For Loyal Source Government Services (LSGS), call <a href="tel:+18338327077" aria-label="8 3 3. 8 3 2. 7 0 7 7.">833-832-7077</a> (<a href="tel:711" aria-label="TTY. 7 1 1.">TTY: 711</a>).</li><li>For OptumServe Health Services, call <a href="tel:+18669338387" aria-label="8 6 6. 9 3 3. 8 3 8 7.">866-933-8387</a>.</li><li>For Leidos QTC Health Services, call <a href="tel:+18006829701" aria-label="8 0 0. 6 8 2. 9 7 0 1.">800-682-9701</a>.</li><li>For Veterans Evaluation Services, call <a href="tel:+18776378387" aria-label="8 7 7. 6 3 7. 8 3 8 7.">877-637-8387</a>. If you’re outside the continental U.S., call <a href="tel:+17132555656" aria-label="1. 7 1 3. 2 5 5. 5 6 5 6.">+1-713-255-5656</a>.</li></ul><p><strong>Note:</strong> If you’re an active-duty service member or you live outside the U.S. or the U.S. territories, you aren’t eligible for travel reimbursement.</p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="What if I miss my claim exam?" id="what-if-i-miss-my-claim-exam" level="3"> <div id="114241" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="114241" data-analytics-faq-section data-analytics-faq-text="What if I miss my claim exam?"> <div id="q_a-114241"> <div data-template="paragraphs/wysiwyg" data-entity-id="114240"> <div itemprop="text"> <p>Missing your exam will delay your claim. We may also decide your claim based on the existing evidence, which could affect your benefits. </p><p>If you missed your exam for what we consider a good reason (called “good cause”), we’ll schedule a new appointment for you. These are some examples of good cause: </p><ul><li>If someone in your immediate family dies</li><li>If you’re homeless </li><li>If you’re hospitalized</li><li>If you have a terminal illness</li></ul><p><strong>Note:</strong> If you can’t go to your exam because you’ve tested positive for COVID-19, tell the contractor or VA facility that scheduled your exam. </p><h4>How to explain why you missed your exam</h4><p>You can explain the reason you missed your exam in any of these ways:</p><ul><li>Call us at <a href="tel:+18008271000" aria-label="8 0 0. 8 2 7. 1 0 0 0.">800-827-1000</a> (<a href="tel:711" aria-label="TTY. 7 1 1.">TTY: 711</a>)</li><li><a href="/claim-or-appeal-status" data-entity-type="node" data-entity-uuid="2ba48b5f-a92c-4775-9cfd-9530d1c87347" data-entity-substitution="canonical" title="Check your VA claim, decision review, or appeal status">Upload a letter online using our claim status tool</a></li><li><p>Mail a letter to this address: </p><p class="va-address-block">Department of Veterans Affairs <br>Evidence Intake Center<br>PO Box 4444<br>Janesville, WI 53547-4444</p></li></ul> </div> </div> </div> </div> </va-accordion-item> </va-accordion> </div> </div> <script type="application/ld+json" nonce="su4dFThGeEWUSwfyZtUPVf8TBgY7g51s"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What should I bring to my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "What else do I need to do to prepare for my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "What happens at a claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "Who will examine me?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "Can I bring a family member or caregiver to my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "How long will the claim exam take?", "acceptedAnswer": { "@type": "Answer", "text": "" } } ] } </script> <div data-template="paragraphs/q_a_section" data-entity-id="6518"> <h2 id="what-to-expect-at-your-va-clai">What to expect at your VA claim exam</h2> <div data-template="paragraphs/q_a.collapsible_panel"> <va-accordion uswds> <va-accordion-item class="va-accordion-item" header="What should I bring to my claim exam?" id="what-should-i-bring-to-my-claim-exam" level="3"> <div id="6519" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6519" data-analytics-faq-section="What to expect at your VA claim exam" data-analytics-faq-text="What should I bring to my claim exam?"> <div id="q_a-6519"> <div data-template="paragraphs/wysiwyg" data-entity-id="6520"> <div itemprop="text"> <p>You don’t need to bring anything to your exam. If you have any new non-VA medical records (like records from a recent surgery or illness), be sure to submit them before your appointment.</p> <p><strong>You can submit new non-VA medical records in any of these ways:</strong></p> <ul><li><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="2ba48b5f-a92c-4775-9cfd-9530d1c87347" href="/claim-or-appeal-status" title="Check your VA claim, decision review, or appeal status">Upload medical records online using our claim status tool</a></li> <li>Submit medical records through your accredited representative or Veterans Service Officer (VSO)<br><a data-entity-substitution="canonical" data-entity-type="node" data-entity-uuid="ce63481e-2333-4d74-b0eb-2e49ecbfb252" href="/disability/get-help-filing-claim" title="Get help from an accredited representative">Find an accredited representative or VSO</a></li> <li>Mail medical records to your nearest VA regional office<br><a href="https://www.va.gov/find-locations/?facilityType=benefits">Find a VA regional office near you</a></li> </ul><p>If you bring new records to your exam, your provider may review them. But your provider can’t submit your records for you.</p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="What else do I need to do to prepare for my claim exam?" id="what-else-do-i-need-to-do-to-prepare-for-my-claim-exam" level="3"> <div id="6521" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6521" data-analytics-faq-section="What to expect at your VA claim exam" data-analytics-faq-text="What else do I need to do to prepare for my claim exam?"> <div id="q_a-6521"> <div data-template="paragraphs/wysiwyg" data-entity-id="6522"> <div itemprop="text"> <p>Plan to arrive at your appointment 15 minutes early. If you’re late, your provider may cancel your exam.</p><p>Wear comfortable clothes so you can move freely during the exam.</p><p>For more information about how to prepare, you can play our VA claim exam video series.</p><p><a href="https://www.youtube.com/playlist?list=PLrrh23QvVVYhAJ6t3vr81YvDypkezZ2yI">Play our VA claim exam videos on YouTube</a></p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="What happens at a claim exam?" id="what-happens-at-a-claim-exam" level="3"> <div id="6523" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6523" data-analytics-faq-section="What to expect at your VA claim exam" data-analytics-faq-text="What happens at a claim exam?"> <div id="q_a-6523"> <div data-template="paragraphs/wysiwyg" data-entity-id="6524"> <div itemprop="text"> <p>A claim exam isn’t like a normal medical exam. The provider won’t treat you for any illness or injury, give you referrals to other providers, or prescribe medicine. That’s because the purpose of the exam is to gather information that will help us make a decision on your claim.</p> <p><strong>During your exam, the provider may do any or all of these things:</strong></p> <ul><li>Perform a basic physical exam. This may or may not include physical contact.</li> <li>Ask you questions based on the medical records in your claim file. These may include questions from the Disability Benefits Questionnaire for each service-connected condition you’re claiming.<br><a href="https://www.benefits.va.gov/compensation/dbq_publicdbqs.asp">Review the Disability Benefits Questionnaires (DBQs)</a></li> <li>Ask you to get other tests (like X-rays or blood work), at no cost to you.</li> </ul><p>If you have questions about what’s happening during your exam, you can ask the provider. But they can’t answer questions about the claims process, tell you the exam results, or make decisions about your claim.</p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="Who will examine me?" id="who-will-examine-me" level="3"> <div id="6527" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6527" data-analytics-faq-section="What to expect at your VA claim exam" data-analytics-faq-text="Who will examine me?"> <div id="q_a-6527"> <div data-template="paragraphs/wysiwyg" data-entity-id="6528"> <div itemprop="text"> <p>Either a VA provider or a VA contract provider will do the exam.</p><p>We use contractors so that we can process your claim more quickly. Our contractors follow the same medical training and licensing standards as our VA providers. And they follow our privacy policies to protect your information. </p><p>You can request a male or female provider in these situations:</p><ul><li>If you’re having a reproductive health, breast, rectal, or mental health exam, <strong>or</strong></li><li>If your claim is related to a mental or physical health condition resulting from military sexual trauma (MST)</li></ul><p>You can also have your own provider examine you and fill out a form called a Disability Benefits Questionnaire (DBQ). Then your provider can submit this form to us. </p><p><a href="https://www.benefits.va.gov/compensation/dbq_disabilityexams.asp">Get instructions for your provider to fill out a DBQ</a></p><p><strong>Note: </strong>We won’t pay or reimburse any costs related to your own provider completing a DBQ.</p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="Can I bring a family member or caregiver to my claim exam?" id="can-i-bring-a-family-member-or-caregiver-to-my-claim-exam" level="3"> <div id="114244" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="114244" data-analytics-faq-section="What to expect at your VA claim exam" data-analytics-faq-text="Can I bring a family member or caregiver to my claim exam?"> <div id="q_a-114244"> <div data-template="paragraphs/wysiwyg" data-entity-id="114243"> <div itemprop="text"> <p>If you have children, you may want to plan for childcare during your exam. This is because you and the provider may need to discuss sensitive topics related to your claim.</p> <p>If you’d like a caregiver or family member to stay with you during the exam, you can discuss this with the provider. The provider may ask caregivers and family members to stay outside of the exam room. </p> <p>For sensitive physical exams, you can ask for a medical assistant or chaperone who works with the provider to stay in the room with you. </p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="How long will the claim exam take?" id="how-long-will-the-claim-exam-take" level="3"> <div id="6525" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6525" data-analytics-faq-section="What to expect at your VA claim exam" data-analytics-faq-text="How long will the claim exam take?"> <div id="q_a-6525"> <div data-template="paragraphs/wysiwyg" data-entity-id="6526"> <div itemprop="text"> <p>Your exam may take only 15 minutes, or it may last an hour or more. This depends on the conditions you’ve claimed and how much more information we need.</p> <p>It’s important to remember that your exam is only one part of the claim review process. The provider will also spend time outside the exam carefully reviewing your records.</p> </div> </div> </div> </div> </va-accordion-item> </va-accordion> </div> </div> <script type="application/ld+json" nonce="su4dFThGeEWUSwfyZtUPVf8TBgY7g51s"> { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What happens after my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "How can I get my claim exam results?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "What information will VA use to make a decision on my claim?", "acceptedAnswer": { "@type": "Answer", "text": "" } }, { "@type": "Question", "name": "What if I had a bad experience at my claim exam?", "acceptedAnswer": { "@type": "Answer", "text": "" } } ] } </script> <div data-template="paragraphs/q_a_section" data-entity-id="6533"> <h2 id="after-your-va-claim-exam">After your VA claim exam</h2> <div data-template="paragraphs/q_a.collapsible_panel"> <va-accordion uswds> <va-accordion-item class="va-accordion-item" header="What happens after my claim exam?" id="what-happens-after-my-claim-exam" level="3"> <div id="6534" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6534" data-analytics-faq-section="After your VA claim exam" data-analytics-faq-text="What happens after my claim exam?"> <div id="q_a-6534"> <div data-template="paragraphs/wysiwyg" data-entity-id="6535"> <div itemprop="text"> <p>The provider will write up an exam report and send it to us.</p> <p>We’ll review all the evidence in your file, including the exam report from the provider. Then we’ll make a decision on your claim and send you a decision letter.</p> <p>The processing time for your claim depends on how complex your claim is and how many conditions you’ve claimed.</p> <p><a href="/disability/how-to-file-claim/#how-long-does-it-take-va-to-ma-908">Check our most recent estimate for the average number of days to complete a claim</a></p> <p><a href="/track-claims/">Check your claim status online</a></p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="How can I get my claim exam results?" id="how-can-i-get-my-claim-exam-results" level="3"> <div id="114415" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="114415" data-analytics-faq-section="After your VA claim exam" data-analytics-faq-text="How can I get my claim exam results?"> <div id="q_a-114415"> <div data-template="paragraphs/wysiwyg" data-entity-id="114414"> <div itemprop="text"> <p>You’ll need to request a copy of the final exam report. You can’t get the results at your exam or directly from the provider.</p><p>To request a copy of the exam report, you’ll need to fill out a Freedom of Information Act or Privacy Act Request (VA Form 20-10206).</p><p>You can submit the form in any of these 3 ways:</p><h4>Option 1: Online</h4><p><a class="vads-c-action-link--green" href="https://www.va.gov/records/request-personal-records-form-20-10206/">Request personal records online (VA Form 20-10206)</a></p><h4>Option 2: By mail </h4><p>First, download the PDF version. </p><p><a href="/find-forms/about-form-20-10206" data-entity-type="node" data-entity-uuid="ab38a492-5b65-40f2-b5b3-599be500123a" data-entity-substitution="canonical" title="About VA Form 20-10206">Get VA Form 20-10206 to download</a></p><p>Then mail the completed form to this address:</p><p class="va-address-block">Department of Veterans Affairs <br>Evidence Intake Center<br>PO Box 4444<br>Janesville, WI 53547-4444</p><h4>Option 3: In person</h4><p>First, download the PDF version. </p><p><a href="/find-forms/about-form-20-10206" data-entity-type="node" data-entity-uuid="ab38a492-5b65-40f2-b5b3-599be500123a" data-entity-substitution="canonical" title="About VA Form 20-10206">Get VA Form 20-10206 to download</a></p><p>Then bring the completed form to your nearest VA regional office.</p><p><a href="/find-locations/?facilityType=benefits">Find a VA regional office near you</a></p> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="What information will VA use to make a decision on my claim?" id="what-information-will-va-use-to-make-a-decision-on-my-claim" level="3"> <div id="6538" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="6538" data-analytics-faq-section="After your VA claim exam" data-analytics-faq-text="What information will VA use to make a decision on my claim?"> <div id="q_a-6538"> <div data-template="paragraphs/wysiwyg" data-entity-id="6539"> <div itemprop="text"> <p>We’ll review:</p> <ul> <li>Medical records you’ve given us</li> <li>Exam report from the provider who did your claim exam</li> <li>Results of any medical tests the provider ordered</li> <li>Statements from you and others about your claim</li> <li>Your military medical and personnel records</li> </ul> </div> </div> </div> </div> </va-accordion-item> <va-accordion-item class="va-accordion-item" header="What if I had a bad experience at my claim exam?" id="what-if-i-had-a-bad-experience-at-my-claim-exam" level="3"> <div id="114402" data-template="paragraphs/q_a.collapsible_panel__qa" data-entity-id="114402" data-analytics-faq-section="After your VA claim exam" data-analytics-faq-text="What if I had a bad experience at my claim exam?"> <div id="q_a-114402"> <div data-template="paragraphs/wysiwyg" data-entity-id="114401"> <div itemprop="text"> <p>If you had a bad experience with the provider at your claim exam, we encourage you to report your concerns right away. </p> <p><strong>You can report your concerns in any of these ways: </strong></p> <ul><li>Give feedback on the contractor’s customer satisfaction survey.</li> <li>Write a letter and submit it as part of your claim file.</li> <li>Call the contractor who scheduled your exam.</li> <li>Call us at <a aria-label="8 0 0. 8 2 7. 1 0 0 0." href="tel:+18008271000">800-827-1000</a> (<a aria-label="TTY. 7 1 1." href="tel:711">TTY: 711</a>).</li> </ul><p>Or you can contact your local VA regional office.</p> <p><a href="https://www.va.gov/find-locations/?facilityType=benefits">Find a VA regional office near you</a></p> </div> </div> </div> </div> </va-accordion-item> </va-accordion> </div> </div> <section data-template="paragraphs/list_of_link_teasers" data-entity-id="6545" class="field_content_block"> <h2 id="more-information-about-what-ha" class="va-nav-linkslist-heading" tabindex="-1"> More information about what happens after you file your claim </h2> <ul class="va-nav-linkslist-list"> <li data-template="paragraphs/linkTeaser" data-entity-id="6546" data-links-list-header="How VA assigns disability ratings" data-links-list-section-header="More information about what happens after you file your claim"> <h3 class="va-nav-linkslist-title vads-u-font-size--h4" id> <va-link href="/disability/about-disability-ratings" text="How VA assigns disability ratings"> </va-link></h3> <p class="va-nav-linkslist-description">Learn how we assign severity ratings and how they affect your disability payments.</p> </li> <li data-template="paragraphs/linkTeaser" data-entity-id="6547" data-links-list-header="Check claim and appeal status" data-links-list-section-header="More information about what happens after you file your claim"> <h3 class="va-nav-linkslist-title vads-u-font-size--h4" id="-1"> <va-link href="/track-claims/" text="Check claim and appeal status"> </va-link></h3> <p class="va-nav-linkslist-description">Track the status of your disability claims and appeals.</p> </li> <li data-template="paragraphs/linkTeaser" data-entity-id="6548" data-links-list-header="Choosing a decision review option" data-links-list-section-header="More information about what happens after you file your claim"> <h3 class="va-nav-linkslist-title vads-u-font-size--h4" id="-2"> <va-link href="/resources/choosing-a-decision-review-option" text="Choosing a decision review option"> </va-link></h3> <p class="va-nav-linkslist-description">Find out what to do if you disagree with your disability rating decision.</p> </li> </ul> </section> <va-back-to-top></va-back-to-top>  <div class="last-updated usa-content vads-u-padding-x--1 desktop-lg:vads-u-padding-x--0"> <div class="mobile-lg:vads-u-display--flex above-footer-elements-container"> <div class="vads-u-flex--auto"> <span class="vads-u-text-align--justify"> <p>Last updated: <time datetime="2024-11-14">November 14, 2024</time></p> </span> </div> <div class="vads-u-flex--1 vads-u-text-align--right"> <span class="vads-u-text-align--right"> 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