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xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-dUHfgR csJdHj"><path d="M12 12m-9 0a9 9 0 1 0 18 0a9 9 0 1 0 -18 0"></path><path d="M12 12h3.5"></path><path d="M12 7v5"></path></svg><span class="sc-jmxxdg lbuOmQ">2 min. read</span></span><span class="sc-lkMEiX eJaKKN"><svg xmlns="http://www.w3.org/2000/svg" width="17" height="17" viewBox="0 0 24 24" fill="none" stroke="#57575c" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="sc-htehxa gKiLgh"><path d="M20 11a8.1 8.1 0 0 0 -15.5 -2m-.5 -4v4h4"></path><path d="M4 13a8.1 8.1 0 0 0 15.5 2m.5 4v-4h-4"></path></svg><span class="sc-jmxxdg lbuOmQ">last update: 10.17.2023</span></span></div><article class="sc-cbnPAL dwvaka"><p>In this section, you can <strong>reduce repetitive questions</strong> with the FAQ module. How do you do this? It's easy!</p> <p>We've done the hard part for you by analyzing dozens of FAQs available across different ecommerce websites and isolating three of the most popular questions that are asked most often:</p> <ol> <li>What is the average delivery time?</li> <li>Do you ship internationally?</li> <li>Can customers return products?</li> </ol> <p>All you need to do is to answer those questions during the onboarding process. <strong>We will automatically generate a set of questions and answers</strong>, attaching them to the dedicated FAQ view in your widget. Now, whenever a lost soul clicks on the OpenWidget looking for answers, there's a good chance that the answer to the nagging question will be there.</p> <p>And don't worry: we understand that you are the person who knows your customers best. That's why once the onboarding process is finished, <strong>you'll be able to add additional questions and answers</strong> and <strong>replace or change</strong> the predefined ones!</p> <p>You can also disable the FAQ card altogether if that's not your cup of tea. Whatever the case, the <strong>Add FAQ</strong> module is now finished, and we can proceed to the next one.</p> <p><a href="https://help.openwidget.com/promote-your-products/" target="_blank"><strong>Configure Product Cards in Promote products section</strong></a></p> <blockquote style="text-align:start;">Don't have an OpenWidget account yet? Don't worry! We prepared a dedicated article that will guide you through the entire process. <a href="https://help.openwidget.com/create-your-openwidget-account/" target="_blank"><strong><ins>Click here</ins></strong></a> to check it out!</blockquote> </article></main></div><div class="sc-jGFknz kALDkH"><span class="sc-bPNYWC gksUJY">Was this article helpful?</span><div class="sc-fWYGfq eJNqmy"><button class="sc-eDnVMP hCNkkG"><div class="sc-gKHVLF llQHzx"><div class="sc-jSwlEQ itagjd"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="tabler-icon tabler-icon-thumb-up-filled"><path d="M13 3a3 3 0 0 1 2.995 2.824l.005 .176v4h2a3 3 0 0 1 2.98 2.65l.015 .174l.005 .176l-.02 .196l-1.006 5.032c-.381 1.626 -1.502 2.796 -2.81 2.78l-.164 -.008h-8a1 1 0 0 1 -.993 -.883l-.007 -.117l.001 -9.536a1 1 0 0 1 .5 -.865a2.998 2.998 0 0 0 1.492 -2.397l.007 -.202v-1a3 3 0 0 1 3 -3z" 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How do you do this? It's easy!\u003c/p\u003e\n\u003cp\u003eWe've done the hard part for you by analyzing dozens of FAQs available across different ecommerce websites and isolating three of the most popular questions that are asked most often:\u003c/p\u003e\n\u003col\u003e\n\u003cli\u003eWhat is the average delivery time?\u003c/li\u003e\n\u003cli\u003eDo you ship internationally?\u003c/li\u003e\n\u003cli\u003eCan customers return products?\u003c/li\u003e\n\u003c/ol\u003e\n\u003cp\u003eAll you need to do is to answer those questions during the onboarding process. \u003cstrong\u003eWe will automatically generate a set of questions and answers\u003c/strong\u003e, attaching them to the dedicated FAQ view in your widget. Now, whenever a lost soul clicks on the OpenWidget looking for answers, there's a good chance that the answer to the nagging question will be there.\u003c/p\u003e\n\u003cp\u003eAnd don't worry: we understand that you are the person who knows your customers best. That's why once the onboarding process is finished, \u003cstrong\u003eyou'll be able to add additional questions and answers\u003c/strong\u003e and \u003cstrong\u003ereplace or change\u003c/strong\u003e the predefined ones!\u003c/p\u003e\n\u003cp\u003eYou can also disable the FAQ card altogether if that's not your cup of tea. Whatever the case, the \u003cstrong\u003eAdd FAQ\u003c/strong\u003e module is now finished, and we can proceed to the next one.\u003c/p\u003e\n\u003cp\u003e\u003ca href=\"https://help.openwidget.com/promote-your-products/\" target=\"_blank\"\u003e\u003cstrong\u003eConfigure Product Cards in Promote products section\u003c/strong\u003e\u003c/a\u003e\u003c/p\u003e\n\u003cblockquote style=\"text-align:start;\"\u003eDon't have an OpenWidget account yet? Don't worry! We prepared a dedicated article that will guide you through the entire process. \u003ca href=\"https://help.openwidget.com/create-your-openwidget-account/\" target=\"_blank\"\u003e\u003cstrong\u003e\u003cins\u003eClick here\u003c/ins\u003e\u003c/strong\u003e\u003c/a\u003e to check it out!\u003c/blockquote\u003e\n","slug":"add-the-faq-module","plainText":"In this section, you can reduce repetitive questions with the FAQ module. How do you do this? It's easy!\nWe've done the hard part for you by analyzing dozens of FAQs available across different ecommerce websites and isolating three of the most popular questions that are asked most often:\nWhat is the average delivery time?\nDo you ship internationally?\nCan customers return products?\nAll you need to do is to answer those questions during the onboarding process. We will automatically generate a set of questions and answers, attaching them to the dedicated FAQ view in your widget. Now, whenever a lost soul clicks on the OpenWidget looking for answers, there's a good chance that the answer to the nagging question will be there.\nAnd don't worry: we understand that you are the person who knows your customers best. That's why once the onboarding process is finished, you'll be able to add additional questions and answers and replace or change the predefined ones!\nYou can also disable the FAQ card altogether if that's not your cup of tea. Whatever the case, the Add FAQ module is now finished, and we can proceed to the next one.\nConfigure Product Cards in Promote products section\nDon't have an OpenWidget account yet? Don't worry! We prepared a dedicated article that will guide you through the entire process. 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