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data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Conhecido como Zendesk Guide</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Atendimento por conta própria</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">O autoatendimento é bom porque é rápido e conveniente para os clientes - e eles tendem a gostar disso. É por isso que uma base de conhecimento inteligente desempenha um papel importante na sua estratégia de experiência do cliente. Nosso software de central de ajuda organiza o conhecimento e capacita clientes e agentes com essas informações.</p><div class="VideoLinkstyle__VideoLinkRoot-sc-gjmjt8-0 hDiUHA"><img src="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg" alt=""/></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 kMJDon bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="sc-643de58a-2 jodnMi"><path d="M14 6a3 3 0 1 1-6 0 3 3 0 0 1 6 0zM7 3.5a2.5 2.5 0 1 1-5.002-.002A2.5 2.5 0 0 1 7 3.5zM15.45 15H6.53c-.14 0-.28-.06-.37-.17s-.14-.25-.12-.39C6.3 11.91 8.44 10 10.99 10s4.68 1.91 4.96 4.45c.02.14-.03.28-.12.39s-.24.16-.38.16zm-8.12-5H1.67c-.16 0-.31-.08-.41-.21a.522.522 0 0 1-.059-.463l-.001.004a3.516 3.516 0 0 1 3.3-2.33c1.48 0 2.81.94 3.3 2.34.05.15.03.32-.06.46-.09.12-.25.2-.41.2z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Prático para os clientes</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Dê aos clientes a liberdade de resolverem seus problemas por conta própria.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 17 16" fill="currentColor" class="sc-643de58a-0 hWWLxw"><path d="M3.2 6.4C1.44 6.4 0 7.84 0 9.6s1.44 3.2 3.2 3.2V6.4zm10.667 6.4c1.76 0 3.2-1.44 3.2-3.2s-1.44-3.2-3.2-3.2v6.4zm-3.734 1.6c0 .907-.693 1.6-1.6 1.6s-1.6-.693-1.6-1.6.693-1.6 1.6-1.6 1.6.693 1.6 1.6zm-6.933.533H8v-1.067H3.2zm10.667-9.6H12.8c0-2.347-1.92-4.267-4.267-4.267s-4.267 1.92-4.267 4.267H3.199C3.199 2.4 5.599 0 8.532 0s5.333 2.4 5.333 5.333z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Útil para os agentes</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Capacite os agentes para manterem o conhecimento relevante, atualizado e útil para todos.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-643de58a-1 cRWJCt"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Bom para os negócios</h3><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Reduza os custos do suporte e o volume de tickets para que os agentes possam dar mais foco nos problemas maiores e oferecer um atendimento mais significativo.</p></div></li></ul></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Fácil e instantâneo</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Atendimento sob medida</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Alguns clientes preferem buscar ajuda por conta própria. Tudo o que você precisa fazer é colocar as respostas que eles procuram ao seu alcance. E é aí que uma base de conhecimento inteligente e uma central de ajuda são úteis. Ajude os clientes a resolverem seus problemas sem precisar recorrer a e-mails ou chamadas. Vá além oferecendo autoatendimento contextualizado em seu produto ou website com o Web Widget e o Mobile SDK.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-support-2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27234%27%20height=%27339%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/widget-pt-br.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Conhecimento a todo momento</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Mantenha tudo atualizado</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">As equipes de suporte conhecem bem os problemas do cliente e sabem como resolvê-los. Reúna o conhecimento das equipes e disponibilize-o para os clientes com o recurso de Publicação em equipe. Crie artigos com respostas para perguntas frequentes, informações sobre os produtos, suas políticas e muito mais. À medida que sua empresa cresce, envolva os agentes na manutenção dos recursos de autoatendimento, permitindo que atualizem o conteúdo para que ele seja sempre relevante para os clientes.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-fresh-2x.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 hXuZnp"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27233%27%20height=%27200%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=256,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/team-publishing-pt-br.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Customizar e personalizar</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Faça do seu jeito</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Tenha total controle e flexibilidade sobre a aparência da sua central de ajuda com temas personalizáveis. Você tem total liberdade para organizar o conteúdo da maneira que preferir e, assim, ajudar seus clientes a encontrar o que precisam. Você pode até criar mais de uma central de ajuda que atenda a diferentes públicos, regiões ou marcas, além de poder localizar conteúdo em mais de 40 idiomas.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-yours-2x.jpg 828w, 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class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27312%27%20height=%27222%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-capabilities/helpcenter/2x/customize-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/customize-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/customize-pt-br.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 iGOfOB"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Visão geral dos recursos</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Tenha um autoatendimento inteligente</h2></div></div><div class="StyledRow-sc-xjsdg1-0 hKibhX Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hHkeAk Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27487%27%20height=%27384%27/%3e"/></span><img alt="Stylized screenshot: linking help center article" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: linking help center article" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-pt-br.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27350%27/%3e"/></span><img alt="Stylized screenshot: content cues" 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src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: content blocks" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-blocks-combined-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-blocks-combined-pt-br.png 2x" 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27487%27%20height=%27384%27/%3e"/></span><img alt="Stylized screenshot: linking help center article" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: linking help center article" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/experts-combined-pt-br.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rku76:--trigger:0" role="button" tabindex="0" aria-controls=":Rku76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Capacite seus especialistas</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 ebDyEI"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rku76:--panel:0" aria-hidden="false" aria-labelledby=":Rku76:--trigger:0" class="StyledPanel-sc-1piryze-0 eXetsp Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Compartilhe recomendações de artigos viabilizados por IA dentro de <a href="/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>tickets</span></a> de suporte, sinalize conteúdo antigo para melhorias e permita que os agentes elaborem novos artigos da base de conhecimento.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27536%27%20height=%27350%27/%3e"/></span><img alt="Stylized screenshot: content cues" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: content cues" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-cues-combined-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-cues-combined-pt-br.png 2x" 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data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rku76:--panel:1" aria-hidden="true" aria-labelledby=":Rku76:--trigger:1" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Veja qual conteúdo atende melhor aos clientes e o que remover da sua base de conhecimento com sugestões e dicas de conteúdo baseadas em Inteligência Artificial.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27488%27%20height=%27331%27/%3e"/></span><img alt="Stylized screenshot: content blocks" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: content blocks" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-blocks-combined-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/content-blocks-combined-pt-br.png 2x" 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data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rku76:--panel:2" aria-hidden="true" aria-labelledby=":Rku76:--trigger:2" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Crie, gerencie e atualize conteúdos que aparecem em vários artigos e centros de ajuda ao mesmo tempo com Blocos de conteúdo.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-ga9m60-1 gnqlnn" data-garden-id="accordions.section" data-garden-version="8.76.2"><div class="Accordionstyle__AccordionMediaMobile-sc-ga9m60-5 igtvOJ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27487%27%20height=%27331%27/%3e"/></span><img alt="Stylized screenshot: search" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Stylized screenshot: search" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/search-combined-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/search-combined-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/search-combined-pt-br.png"/></noscript></span></span></div><div role="heading" aria-level="4" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-ga9m60-2 drWfwO" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rku76:--trigger:3" role="button" tabindex="0" aria-controls=":Rku76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dEksFO Accordionstyle__AccordionLabel-sc-ga9m60-3 bwTZUN" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Vá além da central de ajuda</h3></button><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 bMaXIE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rku76:--panel:3" aria-hidden="true" aria-labelledby=":Rku76:--trigger:3" class="StyledPanel-sc-1piryze-0 iUxhVd Accordionstyle__AccordionPanel-sc-ga9m60-4 gnVGEK" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Permita que os clientes acessem conteúdo útil de outros locais, como blogs ou outros recursos, durante uma pesquisa.</p></div></section></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kHpSgQ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/pricing/#everyone" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Veja todos os recursos</span></a></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">"Adoramos a Central de Ajuda do Zendesk porque ela é fácil de usar. Temos análises excelentes sobre os artigos mais populares. Isso nos ajuda a fazer ajustes e a perceber o que está ajudando nossos usuários."</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Gerald Hastie</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Diretor da experiência do cliente na <a href="/customer/evernote/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>Evernote</span></a></p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27425%27%20height=%27458%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 jbSFmI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="jane_jetson" class="Statstyle__StatRoot-sc-17s8ggd-0 eMwQML"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">12%</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> de desvio de ticket de autoatendimento</p><p class="stat-text"></p></div></div><div class="StyledCol-sc-inuw62-0 jbSFmI Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div color="jane_jetson" class="Statstyle__StatRoot-sc-17s8ggd-0 eMwQML"><p class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR stat-figure">200</p><p class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW stat-headline"> milhões de usuários</p><p class="stat-text"></p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 haxOMV">Confira nossos recursos sobre a central de ajuda</h3></div><div class="Carouselstyle__CarouselArrowsContainer-sc-o4o4ur-5 jEKEwf"><button 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class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">Autoatendimento dimensionável, feito sob medida para cada empresa</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ebook</p><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27302%27%20height=%27374%27/%3e"/></span><img alt="" srcset="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" srcset="https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/help-center/","es":"https://www.zendesk.es/service/help-center/","fr":"https://www.zendesk.fr/service/help-center/","hk":"https://www.zendesk.hk/service/help-center/","it":"https://www.zendesk.com/it/service/help-center/","kr":"https://www.zendesk.kr/service/help-center/","mx":"https://www.zendesk.com.mx/service/help-center/","nl":"https://www.zendesk.nl/service/help-center/","th":"https://www.zendesk.com/th/service/help-center/","tw":"https://www.zendesk.tw/service/help-center/","au":"https://www.zendesk.com/au/service/help-center/","in":"https://www.zendesk.com/in/service/help-center/","dk":"https://www.zendesk.com/dk/service/help-center/","se":"https://www.zendesk.com/se/service/help-center/","sg":"https://www.zendesk.com/sg/service/help-center/","us":"https://www.zendesk.com/service/help-center/","jp":"https://www.zendesk.co.jp/service/help-center/","br":"https://www.zendesk.com.br/service/help-center/","gb":"https://www.zendesk.co.uk/service/help-center/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-capability-helpcenter.php","_katamari-temp-source_id":"603175","katamari-1":"Software de central de ajuda","katamari-2":"Use seu conhecimento","katamari-3":"Uma base de conhecimento inteligente para um melhor autoatendimento e agentes capacitados","katamari-cta-1":"Comece sua avaliação grátis","katamari-cta-2":"Ver demonstração","katamari-4":"Conhecido como Zendesk Guide","katamari-5":"Atendimento por conta própria","katamari-6":"O autoatendimento é bom porque é rápido e conveniente para os clientes - e eles tendem a gostar disso. É por isso que uma base de conhecimento inteligente desempenha um papel importante na sua estratégia de experiência do cliente. Nosso software de central de ajuda organiza o conhecimento e capacita clientes e agentes com essas informações.","katamari-swap-1":"\u003cimg class=\"play-bg lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x\" data-src=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg\" alt=\"\"\u003e\r\n\u003cdiv class=\"wistia_embed wistia_async_evmlbbi4cs popover=true popoverContent=link popoverSize=960x540 anchor-video-\"\u003e\u003ca class=\"anchor-video anchor\" tabindex=\"0\"\u003e\u003cspan\u003e\u003c/span\u003e\u003c/a\u003e\u003c/div\u003e","katamari-7":"Prático para os clientes","katamari-8":"Dê aos clientes a liberdade de resolverem seus problemas por conta própria.","katamari-9":"Útil para os agentes","katamari-10":"Capacite os agentes para manterem o conhecimento relevante, atualizado e útil para todos.","katamari-11":"Bom para os negócios","katamari-12":"Reduza os custos do suporte e o volume de tickets para que os agentes possam dar mais foco nos problemas maiores e oferecer um atendimento mais significativo.","katamari-13":"Fácil e instantâneo","katamari-14":"Atendimento sob medida","katamari-15":"Alguns clientes preferem buscar ajuda por conta própria. Tudo o que você precisa fazer é colocar as respostas que eles procuram ao seu alcance. E é aí que uma base de conhecimento inteligente e uma central de ajuda são úteis. Ajude os clientes a resolverem seus problemas sem precisar recorrer a e-mails ou chamadas. Vá além oferecendo autoatendimento contextualizado em seu produto ou website com o Web Widget e o Mobile SDK.","katamari-swap-2":"\u003cp class=\"supertitle\"\u003eConhecimento a todo momento\u003c/p\u003e\r\n\u003ch2\u003eMantenha tudo atualizado\u003c/h2\u003e\r\n\u003cp\u003eAs equipes de suporte conhecem bem os problemas do cliente e sabem como resolvê-los. Reúna o conhecimento das equipes e disponibilize-o para os clientes com o recurso de \u003cspan class=\"wistia_embed wistia_async_8do8m5vdhu popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003ePublicação em equipe\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e. Crie artigos com respostas para perguntas frequentes, informações sobre os produtos, suas políticas e muito mais. À medida que sua empresa cresce, envolva os agentes na manutenção dos recursos de autoatendimento, permitindo que atualizem o conteúdo para que ele seja sempre relevante para os clientes.\u003c/p\u003e","katamari-16":"Customizar e personalizar","katamari-17":"Faça do seu jeito","katamari-18":"Tenha total controle e flexibilidade sobre a aparência da sua central de ajuda com temas personalizáveis. Você tem total liberdade para organizar o conteúdo da maneira que preferir e, assim, ajudar seus clientes a encontrar o que precisam. Você pode até criar mais de uma central de ajuda que atenda a diferentes públicos, regiões ou marcas, além de poder localizar conteúdo em mais de 40 idiomas.","katamari-19":"Visão geral dos recursos","katamari-20":"Tenha um autoatendimento inteligente","katamari-21":"Capacite seus especialistas","katamari-22":"Compartilhe recomendações de artigos viabilizados por IA dentro de \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etickets\u003c/span\u003e\u003c/a\u003e de suporte, sinalize conteúdo antigo para melhorias e permita que os agentes elaborem novos artigos da base de conhecimento.","katamari-swap-3":"\u003ch5\u003eExpanda o seu conhecimento\u003c/h5\u003e\r\n\u003cp\u003eVeja qual conteúdo atende melhor aos clientes e o que remover da sua base de conhecimento com sugestões e \u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003edicas de conteúdo\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e baseadas em Inteligência Artificial.\u003c/p\u003e","katamari-swap-4":"\u003ch5\u003eCrie uma vez, use onde quiser\u003c/h5\u003e\r\n\u003cp\u003eCrie, gerencie e atualize conteúdos que aparecem em vários artigos e centros de ajuda ao mesmo tempo com\u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003e Blocos de conteúdo\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e.\u003c/p\u003e","katamari-23":"Vá além da central de ajuda","katamari-24":"Permita que os clientes acessem conteúdo útil de outros locais, como blogs ou outros recursos, durante uma pesquisa.","katamari-25":"Capacite seus especialistas","katamari-26":"Compartilhe recomendações de artigos viabilizados por IA dentro de \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etickets\u003c/span\u003e\u003c/a\u003e de suporte, sinalize conteúdo antigo para melhorias e permita que os agentes elaborem novos artigos da base de conhecimento.","katamari-27":"Expanda o seu conhecimento","katamari-swap-5":"\u003cp\u003eVeja qual conteúdo atende melhor aos clientes e o que remover da sua base de conhecimento com sugestões e \u003cspan class=\"wistia_embed wistia_async_8mzex4a2xe popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003edicas de conteúdo\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e baseadas em Inteligência Artificial.\u003c/p\u003e","katamari-28":"Crie uma vez, use onde quiser","katamari-swap-6":"\u003cp\u003eCrie, gerencie e atualize conteúdos que aparecem em vários artigos e centros de ajuda ao mesmo tempo com\u003cspan class=\"wistia_embed wistia_async_inxqtrbex4 popover=true popoverContent=link popoverSize=960x540 anchor-video-inline\"\u003e\u003ca class=\" anchor\" tabindex=\"0\"\u003e\u003cspan\u003e Blocos de conteúdo\u003c/span\u003e\u003c/a\u003e\u003c/span\u003e.\u003c/p\u003e","katamari-29":"Vá além da central de ajuda","katamari-30":"Permita que os clientes acessem conteúdo útil de outros locais, como blogs ou outros recursos, durante uma pesquisa.","katamari-anchor-1":"Veja todos os recursos","katamari-swap-7":"\u003cdiv class=\"quote-inner\"\u003e\r\n \u003cdiv class=\"container grid padded vertically-centered\"\u003e\r\n \u003cdiv class=\"row\"\u003e\r\n \u003cdiv class=\"col col-small-5 col-medium-4 quote-copy\"\u003e\r\n \u003cdiv class=\"logo\"\u003e\r\n \u003cimg class=\"lazyload no-src\" data-src=\"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png\" alt=\"Logotipo: Evernote\"\u003e\r\n \u003c/div\u003e\r\n \u003cblockquote class=\"h5\"\u003e\r\n \"Adoramos a Central de Ajuda do Zendesk porque ela é fácil de usar. Temos análises excelentes sobre os artigos mais populares. Isso nos ajuda a fazer ajustes e a perceber o que está ajudando nossos usuários.\"\r\n \u003c/blockquote\u003e\r\n \u003ccite\u003e\r\n \u003cp class=\"h6\"\u003eGerald Hastie\u003c/p\u003e\r\n \u003cp class=\"caption\"\u003eDiretor da experiência do cliente na \u003ca href=\"/customer/evernote/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e\u003c/p\u003e\r\n \u003c/cite\u003e\r\n \u003c/div\u003e\r\n \u003cdiv class=\"col col-small-6 col-medium-5 push-small-1 push-medium-2 quote-image\"\u003e\r\n \u003cdiv class=\"quote-image-inner\"\u003e\r\n \u003cimg class=\"lazyload no-src\" data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x\" alt=\"\"\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e\r\n \u003c/div\u003e","katamari-31":"\u003cspan class=\"stat-figure\"\u003e12%\u003c/span\u003e de desvio de ticket de autoatendimento","katamari-32":"\u003cspan class=\"stat-figure\"\u003e200\u003c/span\u003e milhões de usuários","katamari-33":"Confira nossos recursos sobre a central de ajuda","katamari-swap-8":"\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/knowledge-base-article-template/\"\u003e\r\n \u003ch4\u003e5 componentes de um ótimo modelo de artigo de base de conhecimento\u003c/h4\u003e\r\n \u003cp\u003eArtigo\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eSaiba mais\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/5-knowledge-base-design-best-practices/\"\u003e\r\n \u003ch4\u003e10 estratégias básicas para criar e projetar uma base de conhecimento\u003c/h4\u003e\r\n \u003cp\u003eArtigo\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eSaiba mais\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/scalable-self-service-support-tailor-made-every-company/\"\u003e\r\n \u003ch4\u003eAutoatendimento dimensionável, feito sob medida para cada empresa\u003c/h4\u003e\r\n \u003cp\u003eEbook\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eLearn from your peers\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n\u003cdiv class=\"col-card\"\u003e\r\n \u003ca class=\"card\" href=\"/blog/optimize-self-service-right-metrics/\"\u003e\r\n \u003ch4\u003eDescubra as melhores métricas de autoatendimento\u003c/h4\u003e\r\n \u003cp\u003eArtigo\u003c/p\u003e\r\n \u003cimg\r\n class=\"lazyload no-src card-image\"\r\n data-srcset=\"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x\"\r\n alt=\"\"\r\n /\u003e\r\n \u003cp class=\"anchor anchor-small\"\u003e\u003cspan\u003eAproveite os dados\u003c/span\u003e\u003c/p\u003e\r\n \u003c/a\u003e\r\n\u003c/div\u003e\r\n","katamari-34":"Atendimento ao cliente é difícil. A Zendesk facilita o seu trabalho.","katamari-cta-3":"Comece sua avaliação grátis","katamari-cta-4":"Ver demonstração","_edit_lock":"1700089522:2901","_edit_last":"2901","_yoast_wpseo_sitemap-include":"-","zen-wn22q4-eyebrow-promo":"\u003cstrong\u003eEsse é uma excelente oportunidade\u003c/strong\u003e Ganhe 25% de desconto em produtos Zendesk, até 2 de dezembro\u003ca href=\"/mc/black-friday-2022/\" class=\"anchor\"\u003e\u003cspan\u003e Quero saber mais\u003c/span\u003e\u003c/a\u003e","l10n-variant-black-friday-eyebrow":"\u003cstrong\u003eEsse é uma excelente oportunidade\u003c/strong\u003e Ganhe 25% de desconto em produtos Zendesk, até 2 de dezembro\u003ca href=\"/mc/black-friday-2022/\" class=\"anchor\"\u003e\u003cspan\u003e Quero saber mais\u003c/span\u003e\u003c/a\u003e","zen-breadcrumb1Text":"Zendesk para atendimento ao cliente","zen-breadcrumb2Text":"Central de ajuda","l10n-variant-swap-1-img-data-src__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg","l10n-variant-swap-1-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-video-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-video-2x.jpg 2x","l10n-variant-swap-1-videoid__0":"evmlbbi4cs","l10n-variant-swap-2-p__0":"Conhecimento a todo momento","l10n-variant-swap-2-h2__1":"Mantenha tudo atualizado","l10n-variant-swap-2-p__2":"As equipes de suporte conhecem bem os problemas do cliente e sabem como resolvê-los. Reúna o conhecimento das equipes e disponibilize-o para os clientes com o recurso de Publicação em equipe. Crie artigos com respostas para perguntas frequentes, informações sobre os produtos, suas políticas e muito mais. À medida que sua empresa cresce, envolva os agentes na manutenção dos recursos de autoatendimento, permitindo que atualizem o conteúdo para que ele seja sempre relevante para os clientes.","l10n-variant-swap-2-span__3":"Publicação em equipe","l10n-variant-swap-2-span__4":"Publicação em equipe","l10n-variant-swap-3-h5__0":"Expanda o seu conhecimento","l10n-variant-swap-3-p__1":"Veja qual conteúdo atende melhor aos clientes e o que remover da sua base de conhecimento com sugestões e dicas de conteúdo baseadas em Inteligência Artificial.","l10n-variant-swap-3-span__2":"dicas de conteúdo","l10n-variant-swap-3-span__3":"dicas de conteúdo","l10n-variant-swap-4-h5__0":"Crie uma vez, use onde quiser","l10n-variant-swap-4-p__1":"Crie, gerencie e atualize conteúdos que aparecem em vários artigos e centros de ajuda ao mesmo tempo com Blocos de conteúdo.","l10n-variant-swap-4-span__2":"Blocos de conteúdo","l10n-variant-swap-4-span__3":"Blocos de conteúdo","l10n-variant-swap-5-p__0":"Veja qual conteúdo atende melhor aos clientes e o que remover da sua base de conhecimento com sugestões e dicas de conteúdo baseadas em Inteligência Artificial.","l10n-variant-swap-5-span__1":"dicas de conteúdo","l10n-variant-swap-5-span__2":"dicas de conteúdo","l10n-variant-swap-6-p__0":"Crie, gerencie e atualize conteúdos que aparecem em vários artigos e centros de ajuda ao mesmo tempo com Blocos de conteúdo.","l10n-variant-swap-6-span__1":"Blocos de conteúdo","l10n-variant-swap-6-span__2":"Blocos de conteúdo","l10n-variant-swap-7-img-data-src__0":"https://d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Evernote-logo.svg.png","l10n-variant-swap-7-img-alt__0":"Logotipo: Evernote","l10n-variant-swap-7-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-quote-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-quote-2x.jpg 2x","l10n-variant-swap-7-blockquote__0":"\"Adoramos a Central de Ajuda do Zendesk porque ela é fácil de usar. Temos análises excelentes sobre os artigos mais populares. Isso nos ajuda a fazer ajustes e a perceber o que está ajudando nossos usuários.\"","l10n-variant-swap-7-p__1":"Gerald Hastie","l10n-variant-swap-7-p__2":"Diretor da experiência do cliente na \u003ca href=\"/customer/evernote/\" data-shortcode=\"1\" class=\"link\" target=\"\"\u003e\u003cspan\u003eEvernote\u003c/span\u003e\u003c/a\u003e","l10n-variant-swap-8-img-data-srcset__0":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource1-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource1-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__1":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource2-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource2-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__2":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource3-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource3-2x.jpg 2x","l10n-variant-swap-8-img-data-srcset__3":"https://web-assets.zendesk.com/images/p-capabilities/helpcenter/1x/portrait-helpcenter-resource4-1x.jpg, https://web-assets.zendesk.com/images/p-capabilities/helpcenter/2x/portrait-helpcenter-resource4-2x.jpg 2x","l10n-variant-swap-8-h4__0":"5 componentes de um ótimo modelo de artigo de base de conhecimento","l10n-variant-swap-8-p__1":"Artigo","l10n-variant-swap-8-p__2":"Saiba mais","l10n-variant-swap-8-span__3":"Saiba mais","l10n-variant-swap-8-h4__4":"10 estratégias básicas para criar e projetar uma base de conhecimento","l10n-variant-swap-8-p__5":"Artigo","l10n-variant-swap-8-p__6":"Saiba mais","l10n-variant-swap-8-span__7":"Saiba mais","l10n-variant-swap-8-h4__8":"Autoatendimento dimensionável, feito sob medida para cada empresa","l10n-variant-swap-8-p__9":"Ebook","l10n-variant-swap-8-p__10":"Learn from your peers","l10n-variant-swap-8-span__11":"Learn from your peers","l10n-variant-swap-8-h4__12":"Descubra as melhores métricas de autoatendimento","l10n-variant-swap-8-p__13":"Artigo","l10n-variant-swap-8-p__14":"Aproveite os dados","l10n-variant-swap-8-span__15":"Aproveite os dados","_tms_delivery":"2023-12-12 17:24:45","canonical":"https://www.zendesk.com.br/service/help-center/","seoTitle":"Melhor software de central de ajuda e base de conhecimento de 2023 | Base de conhecimento da Zendesk","seoDescription":"Nosso software de central de ajuda organiza o conhecimento e capacita clientes e agentes com essas informações. Comece sua avaliação grátis hoje","seoImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","twitterImage":"https://web-assets.zendesk.com/images/social-share/zendesk-champions-of-customer-service-7.png","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/49Fgc1w","facebook":"https://zdsk.co/3SHVwjG","linkedin":"https://zdsk.co/47ddXRr"},"path":"/service/help-center/","title":"Recurso - Central de ajuda","publishedAt":"2020-10-15 12:00:00","updatedAt":"2023-12-12 14:24:45","updatedAtFormatted":"12 dezembro 2023","content":""},"preview":false,"id":202108006,"locale":"br"},"__lang":"br","__namespaces":{"header":{"brand_logoname_blog":"Blog da Zendesk","newsroom":"Sala de imprensa","brand_subtitle_newsroom":"Notícias e anúncios da empresa","marketplace":"Marketplace","arialabel_toggle":"Alternar para menu para dispositivos móveis","arialabel_search":"Pesquisa","contact_us":"Fale conosco","primary_btn":"Avaliação gratuita","primary_btn_blog":"Teste grátis","secondary_btn_pricing":"Compre agora","secondary_btn_login":"Entrar","secondary_btn_demo":"Ver demonstração","return_to_homepage":"Acessar a página inicial da Zendesk","newsroom_navlink_press_releases":"Comunicados de imprensa","newsroom_navlink_media":"Recursos de mídia","primary_btn_newsroom":"Contato","dropdown_products":"Produtos","dropdowns_service_title":"Zendesk para atendimento ao cliente","dropdowns_service_subtitle":"A solução de suporte completa","dropdowns_sell_title":"Zendesk para vendas","dropdowns_sell_subtitle":"A solução de vendas moderna","dropdown_products_platform_title":"Plataforma Sunshine","dropdown_products_platform_subtitle":"Rápido, aberto e flexível","dropdown_products_marketplace_subtitle":"Aplicativos, integrações e 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