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Help and Info | Greyhound
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onclick="emitMainNavigationClickEvent("Traveling to/from Mexico")"> <span class="flix-header-burger-menu__text">Traveling to/from Mexico</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/traveling-to-from-canada" onclick="emitMainNavigationClickEvent("Traveling to/from Canada")"> <span class="flix-header-burger-menu__text">Traveling to/from Canada</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/mobile-app" onclick="emitMainNavigationClickEvent("Download our App")"> <span class="flix-header-burger-menu__text">Download our App</span> </a> </li> </ul> </li> <li class="flix-header-burger-menu__item"> <button type="button" class="flix-header-burger-menu__link" data-dropdown="Travel_Info_Mobile" data-event="click"> <span class="flix-header-burger-menu__text">Travel Info</span> </button> <ul id="Travel_Info_Mobile" class="flix-header-burger-menu-subnav" hidden=""> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/travel-info/baggage" onclick="emitMainNavigationClickEvent("Baggage")"> <span class="flix-header-burger-menu__text">Baggage</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/travel-info/seat-reservations" onclick="emitMainNavigationClickEvent("Seat Reservations")"> <span class="flix-header-burger-menu__text">Seat Reservations</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="https://www.greyhound.com/bus" onclick="emitMainNavigationClickEvent("Station Location")"> <span class="flix-header-burger-menu__text">Station Location</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/travel-info/location-features" onclick="emitMainNavigationClickEvent("Location Features")"> <span class="flix-header-burger-menu__text">Location Features</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/travel-info/onboard" onclick="emitMainNavigationClickEvent("Bus Features")"> <span class="flix-header-burger-menu__text">Bus Features</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/travel-info/onboard-entertainment" onclick="emitMainNavigationClickEvent("Onboard Entertainment")"> <span class="flix-header-burger-menu__text">Onboard Entertainment</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/children-traveling" onclick="emitMainNavigationClickEvent("Children Traveling")"> <span class="flix-header-burger-menu__text">Children Traveling</span> </a> </li> <li 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class="flix-header-burger-menu__text">Help</span> </button> <ul id="Help_Mobile" class="flix-header-burger-menu-subnav" hidden=""> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/help-and-info" onclick="emitMainNavigationClickEvent("Help \u0026 Info")"> <span class="flix-header-burger-menu__text">Help & Info</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/help-and-info/customers-with-disabilities" onclick="emitMainNavigationClickEvent("Customers with Disabilities")"> <span class="flix-header-burger-menu__text">Customers with Disabilities</span> </a> </li> <li class="flix-header-burger-menu-subnav__item"> <a class="flix-header-burger-menu-subnav__link" href="/help-and-info/payments-and-tickets" onclick="emitMainNavigationClickEvent("Payments \u0026 Tickets")"> <span class="flix-header-burger-menu__text">Payments & Tickets</span> </a> </li> <li 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English <span class="flix-sr-only">Open language selection</span> </button> </li> </ul> </nav> </div> <div onclick="togglePanel()" class="flix-header-burger-menu__overlay flix-overlay"></div> </div> <div class="flix-header-widgets"> <div class="flix-language-switcher"> <button type="button" class="flix-language-switcher__toggle" data-popup="language-selection-popup" data-firstfocusable="close-button" data-lastfocusable="last-focusable-item"> <img class="flix-language-switcher__flag" data-lazyload-src="https://cdn-cf.cms.flixbus.com/drupal-assets/flags/en-us.min.svg" src="" alt="English"/> English <span class="flix-sr-only">Open language selection</span> </button> </div> </div> </div> </header> <div id="language-selection-popup" class="flix-language-switcher-popup" aria-label="Language selection" hidden=""> <div class="flix-language-switcher-popup__body"> <button type="button" id="close-button" aria-label="Close language selection" class="flix-language-switcher-popup__close flix-btn flix-btn--square flix-btn--sm flix-btn--link"></button> <section aria-labelledby="all-domains" class="flix-language-switcher-popup__region"> <ul class="flix-language-switcher-popup__list"> <li class="flix-language-switcher-popup__item"> <a class="flix-language-switcher-popup__link" id="" lang="en-ca" onclick="emitLanguageSwitcherClickEvent("en-ca")" href="//www.flixbus.ca"> <img class="flix-language-switcher__flag" data-lazyload-src="https://cdn-cf.cms.flixbus.com/drupal-assets/flags/en-ca.min.svg" src="" alt="English"/> English </a> </li> <li class="flix-language-switcher-popup__item"> <a class="flix-language-switcher-popup__link" id="" onclick="emitLanguageSwitcherClickEvent("en-us")" href="//www.greyhound.com/help-and-info" aria-current="true"> <img class="flix-language-switcher__flag" data-lazyload-src="https://cdn-cf.cms.flixbus.com/drupal-assets/flags/en-us.min.svg" src="" alt="English"/> English </a> </li> <li class="flix-language-switcher-popup__item"> <a class="flix-language-switcher-popup__link" id="" lang="es-mx" onclick="emitLanguageSwitcherClickEvent("es-mx")" href="//www.greyhound.com.mx/info-ayuda"> <img class="flix-language-switcher__flag" data-lazyload-src="https://cdn-cf.cms.flixbus.com/drupal-assets/flags/es-mx.min.svg" src="" alt="Español"/> Español </a> </li> <li class="flix-language-switcher-popup__item"> <a class="flix-language-switcher-popup__link" id="" lang="es-us" onclick="emitLanguageSwitcherClickEvent("es-us")" href="//es.greyhound.com/info-ayuda"> <img class="flix-language-switcher__flag" data-lazyload-src="https://cdn-cf.cms.flixbus.com/drupal-assets/flags/es-us.min.svg" src="" alt="Español"/> Español </a> </li> <li class="flix-language-switcher-popup__item"> <a class="flix-language-switcher-popup__link" id="" lang="fr-ca" onclick="emitLanguageSwitcherClickEvent("fr-ca")" href="//fr.flixbus.ca"> <img class="flix-language-switcher__flag" data-lazyload-src="https://cdn-cf.cms.flixbus.com/drupal-assets/flags/fr-ca.min.svg" src="" alt="Français"/> Français </a> </li> <li class="flix-language-switcher-popup__item"> <a class="flix-language-switcher-popup__link" id="last-focusable-item" lang="zh-us" onclick="emitLanguageSwitcherClickEvent("zh-us")" href="//zh-us.flixbus.com/"> <img class="flix-language-switcher__flag" data-lazyload-src="https://cdn-cf.cms.flixbus.com/drupal-assets/flags/zh-us.min.svg" src="" alt="中文"/> 中文 </a> </li> </ul> </section> </div> <div onclick="handleLangSwitcherClose()" class="flix-overlay"></div> </div> <script> window.videoElement = []; </script> <div class="flix-page-container" data-cms-id="946" data-cms-langcode="en-us"> <main id="main-content" style="width: 100%"> <div class="flix-grid"> <div class="flix-col-12 flix-col-8-xl"> <script type="application/ld+json"> { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1 , "name": "Home", "item": "https://www.greyhound.com/" }, { "@type": "ListItem", "position": 2 , "name": "Help \u0026 Info" } ] } </script> <nav aria-label="Breadcrumb"> <ol class="flix-breadcrumbs breadcrumbs--hub"> <li class="flix-breadcrumbs__item"> <a class="flix-breadcrumbs__link breadcrumbs--hub__link" title="Home" href="/">Home</a> </li> <li class="flix-breadcrumbs__item"> <span aria-current="location" title="Help & Info" class="flix-breadcrumbs__link breadcrumbs--hub__link flix-breadcrumbs__link--active"> Help & Info </span> </li> </ol> </nav> <h1 class="flix-h1">Help & Info</h1> <div id="section-34744" style="clear: both"> <section class="basic-page-paragraph-container"> <h2 class="flix-h2">Hi there, what can we help you with?</h2> <div class="flix-grid"> <article class="flix-col-12 flix-col-6-sm flix-space-2-bottom"> <a href="/help-and-info/payments-and-tickets" class="flix-img-box link-box-with-image-container"> <div class="flix-img-box__img-wrapper"> <img src="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-11/ticket-info.png" alt="Payment & Ticket Options" class="flix-img-box__img link-box-with-image-img" data-lazyload="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-11/ticket-info.png 1x" sizes="" /> </div> <div class="flix-img-box__content link-box-with-image-text-container"> <h3 class="flix-h3 flix-h3--section-header">Payment & Ticket Options</h3> <p class="flix-text">Buying tickets, e-tickets, and payment options</p> </div> </a> </article> <article class="flix-col-12 flix-col-6-sm flix-space-2-bottom"> <a href="/travel-info/baggage" class="flix-img-box link-box-with-image-container"> <div class="flix-img-box__img-wrapper"> <img src="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-08/help-info-baggage.png" alt="Baggage" class="flix-img-box__img link-box-with-image-img" data-lazyload="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-08/help-info-baggage.png 1x" sizes="" /> </div> <div class="flix-img-box__content link-box-with-image-text-container"> <h3 class="flix-h3 flix-h3--section-header">Baggage</h3> <p class="flix-text">Travel and baggage info</p> </div> </a> </article> <article class="flix-col-12 flix-col-6-sm flix-space-2-bottom"> <a href="/help-and-info/travel-dilemmas" class="flix-img-box link-box-with-image-container"> <div class="flix-img-box__img-wrapper"> <img src="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-11/help-info-plans.png" alt="Travel Dilemmas" class="flix-img-box__img link-box-with-image-img" data-lazyload="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-11/help-info-plans.png 1x" sizes="" /> </div> <div class="flix-img-box__content link-box-with-image-text-container"> <h3 class="flix-h3 flix-h3--section-header">Travel Dilemmas</h3> <p class="flix-text">Plans changed or need help with a problem?</p> </div> </a> </article> <article class="flix-col-12 flix-col-6-sm flix-space-2-bottom"> <a href="/help-and-info/contact-us" class="flix-img-box link-box-with-image-container"> <div class="flix-img-box__img-wrapper"> <img src="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-11/contact-us.png" alt="Contact" class="flix-img-box__img link-box-with-image-img" data-lazyload="https://cdn-cf.cms.flixbus.com/drupal-assets/2022-11/contact-us.png 1x" sizes="" /> </div> <div class="flix-img-box__content link-box-with-image-text-container"> <h3 class="flix-h3 flix-h3--section-header">Contact</h3> <p class="flix-text">Anything else....Contact us</p> </div> </a> </article> </div> </section> </div> <div id="section-34756" style="clear: both"> <div class="basic-page-paragraph-container"> <h2 class="flix-h2 flix-h2--section-header">What many bus travelers want to know</h2> <details class="flix-accordion" id="section-34749"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Is my bus on time? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34747"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>On time, early, or delayed, Track My Bus lets you know where your bus is with live updates and information. Search by your Booking Number or your Departure or Arrival location.</p> </div> </div> <div id="section-34748"> <div class="basic-page-paragraph-container"> <a href="/track" type="button" class="flix-btn flix-btn--has-icon flix-btn--secondary"> <flix-icon name="pin" size="4" aria-hidden="true"></flix-icon> <span class="flix-btn__text">Track My Bus</span> </a> </div> </div> </article> </details> <details class="flix-accordion" id="section-34752"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Can I book online, but pay with cash? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34750"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Yes! You can reserve online, pay with cash and pick up your ticket at a Walmart, 7-Eleven or another one of ourPaySafe partner locations. See how, and get more info on all your payment options here.</p> </div> </div> <div id="section-34751"> <div class="basic-page-paragraph-container"> <a href="/help-and-info/payments-and-tickets" type="button" class="flix-btn flix-btn--has-icon flix-btn--secondary"> <flix-icon name="ticket" size="4" aria-hidden="true"></flix-icon> <span class="flix-btn__text">Payment & Ticket Options</span> </a> </div> </div> </article> </details> <details class="flix-accordion" id="section-34755"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> Are there rest stops along my trip? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-34753"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>Most buses stop every 2 hours so you can get out and stretch your legs, and maybe grab a quick snack. If you're a smoker, this is your time to light up, since our buses are all strictly non-smoking. Get more travel tips here.</p> </div> </div> <div id="section-34754"> <div class="basic-page-paragraph-container"> <a href="/help-and-info/tips-and-faqs" type="button" class="flix-btn flix-btn--has-icon flix-btn--secondary"> <flix-icon name="timeline-stop" size="4" aria-hidden="true"></flix-icon> <span class="flix-btn__text">Tips & Info for Your Trip</span> </a> </div> </div> </article> </details> <details class="flix-accordion" id="section-37317"> <summary class="flix-accordion__title" role="button" tabindex="0" aria-expanded="false"> How can I get an invoice for reimbursement? </summary> <article class="flix-accordion__content flix-space-4-top"> <div id="section-37315"> <div class="flix-text basic-page-paragraph-container" style="overflow-y: auto"> <p>You automatically receive an invoice for each booking. You can find it on Manage My Booking. If you need an invoice with an address on it, choose the “Add billing address” box while selecting the payment type during booking. </p> </div> </div> <div id="section-37316"> <div class="basic-page-paragraph-container"> <a href="/manage-my-booking" type="button" class="flix-btn flix-btn--has-icon flix-btn--secondary"> <flix-icon name="invoice" size="4" aria-hidden="true"></flix-icon> <span class="flix-btn__text">Manage My Booking</span> </a> </div> </div> </article> </details> <script> const accordionButtons = document.querySelectorAll('.flix-accordion summary[role="button"]'); for (let i = 0; i < accordionButtons.length; i++) { accordionButtons[i].addEventListener('click', toggleAccordion); accordionButtons[i].addEventListener('keydown', function (event) { if (event.key === 'Enter' || event.key === ' ') { event.preventDefault(); toggleAccordion.call(this); this.parentNode.open = !this.parentNode.open; } }); } function toggleAccordion() { this.setAttribute('aria-expanded', this.getAttribute('aria-expanded') === 'false' ? 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onclick="emitFooterNavigationClickEvent("Bus Stops", 'Regular')"> Bus Stops </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/deals-and-promos" onclick="emitFooterNavigationClickEvent("Deals \u0026 Promos", 'Regular')"> Deals & Promos </a> </li> </ul> </div> </div> <div class="flix-col-12 flix-col-6-sm flix-col-3-xl"> <div class="flix-footer-nav"> <h4 class="flix-h4 flix-footer-nav__title">Discover</h4> <ul class="flix-footer-nav__items"> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus-to-california-state" onclick="emitFooterNavigationClickEvent("Bus to California", 'Regular')"> Bus to California </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus-to-mississippi-state" onclick="emitFooterNavigationClickEvent("Bus to Mississippi", 'Regular')"> Bus to Mississippi </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus-to-north-carolina-state" onclick="emitFooterNavigationClickEvent("Bus to North Carolina", 'Regular')"> Bus to North Carolina </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus/new-york-ny" onclick="emitFooterNavigationClickEvent("Bus to New York", 'Regular')"> Bus to New York </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus/atlantic-city-nj" onclick="emitFooterNavigationClickEvent("Bus to Atlantic City", 'Regular')"> Bus to Atlantic City </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus/houston-tx" onclick="emitFooterNavigationClickEvent("Bus to Houston", 'Regular')"> Bus to Houston </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus/atlanta-ga" onclick="emitFooterNavigationClickEvent("Bus to Atlanta", 'Regular')"> Bus to Atlanta </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/bus/los-angeles-ca" onclick="emitFooterNavigationClickEvent("Bus to Los Angeles", 'Regular')"> Bus to Los Angeles </a> </li> </ul> </div> </div> <div class="flix-col-12 flix-col-6-sm flix-col-3-xl"> <div class="flix-footer-nav"> <h4 class="flix-h4 flix-footer-nav__title">Greyhound</h4> <ul class="flix-footer-nav__items"> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/company/about" onclick="emitFooterNavigationClickEvent("About Greyhound", 'Regular')"> About Greyhound </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="https://www.flixbus.com/company/about-us" onclick="emitFooterNavigationClickEvent("About FlixBus", 'Regular')"> About FlixBus </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="https://careers.greyhound.com/jobs/" onclick="emitFooterNavigationClickEvent("Careers", 'Regular')"> Careers </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="https://news.greyhound.com/" onclick="emitFooterNavigationClickEvent("Press Room", 'Regular')"> Press Room </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/terms-and-conditions-of-purchase" onclick="emitFooterNavigationClickEvent("Terms \u0026 Conditions of Purchase", 'Regular')"> Terms & Conditions of Purchase </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/terms-and-conditions-of-travel" onclick="emitFooterNavigationClickEvent("Terms \u0026 Conditions of Travel", 'Regular')"> Terms & Conditions of Travel </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/company/going-green" onclick="emitFooterNavigationClickEvent("Sustainability", 'Regular')"> Sustainability </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="https://shop.greyhound.com/user/agency-login" onclick="emitFooterNavigationClickEvent("Reseller login", 'Regular')"> Reseller login </a> </li> </ul> </div> </div> <div class="flix-col-12 flix-col-6-sm flix-col-3-xl"> <div class="flix-footer-nav"> <h4 class="flix-h4 flix-footer-nav__title">Customer Service</h4> <ul class="flix-footer-nav__items"> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/manage-my-booking" onclick="emitFooterNavigationClickEvent("Manage My Booking", 'Regular')"> Manage My Booking </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/track" onclick="emitFooterNavigationClickEvent("Track My Bus", 'Regular')"> Track My Bus </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/travel-info/seat-reservations" onclick="emitFooterNavigationClickEvent("Seat Reservations", 'Regular')"> Seat Reservations </a> </li> <li class="flix-footer-nav__item"> <a class="flix-footer-nav__link" href="/travel-info/baggage" onclick="emitFooterNavigationClickEvent("Baggage", 'Regular')"> Baggage </a> </li> <li class="flix-footer-nav__item"> <a 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