Contratos con Empresas de Telecomunicaciones - Subsecretar铆a de Telecomunicaciones de Chile

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No, las empresas de Telecomunicaciones no pueden cobrar indemnizaci贸n o multa por dar t茅rmino al contrato de suministro del..."> <meta property="og:site_name" content="Subsecretar铆a de Telecomunicaciones de Chile"> <meta property="article:publisher" content="https://www.facebook.com/subtelecomunicaciones"> <meta property="article:tag" content="Contratos con Empresas de Telecomunicaciones"> <meta property="article:section" content="Noticias"> <meta property="article:published_time" content="2015-04-13 10:42:04"> <meta property="article:modified_time" content="2020-03-27 10:37:41"> <meta property="og:updated_time" content="2020-03-27 10:37:41"> <meta property="og:url" content="https://www.subtel.gob.cl/contratos-con-empresas-de-telecomunicaciones-2/" /> <meta property="og:image" content="" />  <meta name='robots' content='max-image-preview:large' /> <link rel='dns-prefetch' href='//s.w.org' /> <script type="text/javascript"> window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/14.0.0\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/www.subtel.gob.cl\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.0.9"}}; /*! 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class="rsbtn_text"><span>Escuchar</span></span></span> <span class="rsbtn_right rsimg rsplay rspart"></span> </a> </div> <div class="div-titulo-pagina-single"> <span class="meta">13 de Abril de 2015 </span> <div class="titulo-pagina-single">Contratos con Empresas de Telecomunicaciones</div> <div class="clearfix"></div> </div> <div class="contenido"> <table class="tabla-contenido-pagina-vacia" > <tr> <td> <div class="contenido-pagina"> <br /> <div id="main" style="width:100%;"> <div class="post"> <div class="exp-col-content-holder"> <div class="exp-col-content-holder"> <p><a class="expand-cnt-link" href="#">驴Es legal que las empresas exijan una indemnizaci贸n o realicen alg煤n tipo de cobro por el t茅rmino anticipado de un contrato?</a></p> <div class="hidden-content"> <p class="hiddenContentp">No, las empresas de Telecomunicaciones no pueden cobrar indemnizaci贸n o multa por dar t茅rmino al contrato de suministro del servicio telef贸nico fijo o m贸vil, ni sujetar este t茅rmino a condici贸n alguna.<br /> Adem谩s es importante que los usuarios y suscriptores tengan claro que las compa帽铆as no pueden obstaculizar el tr谩mite de t茅rmino de contrato de suministro telef贸nico aunque se mantengan cuentas impagas, o bajo ninguna otra circunstancia.</p> </div> </div> <div class="exp-col-content-holder"> <p><a class="expand-cnt-link" href="#">驴Es legal que las empresas de Telefon铆a M贸vil exijan el pago del arriendo de un equipo por el t茅rmino anticipado de un contrato?</a></p> <div class="hidden-content"> <p class="hiddenContentp">En el caso de los contratos de Telefon铆a M贸vil se tiene que dejar indicado claramente a qu茅 contrato se est谩 dando t茅rmino, si al de Suministro Telef贸nico o al de Arrendamiento de Equipo, debido a que son dos contratos distintos e independientes entre s铆.<br /> Si el usuario firm贸 un contrato de Arrendamiento de equipo con Opci贸n de Compra, entonces estar谩 obligado a pagar las cuotas mensuales comprometidas en las condiciones pactadas. Por lo tanto si solicita t茅rmino del contrato de Suministro del Servicio Telef贸nico, deber谩 indicar si pondr谩 t茅rmino tambi茅n al Contrato de Arrendamiento con Opci贸n de Compra del Equipo, o si 茅ste continuar谩 vigente.<br /> Si decide terminar el contrato de arrendamiento con opci贸n de compra, y decide no ejercer la opci贸n de compra, el suscriptor deber谩 devolver el equipo y pagar las cuotas de arrendamiento que resten para terminar el per铆odo pactado, las cuales podr谩n ser aceleradas, caso en que se har谩 exigible el monto total pendiente de pago seg煤n el per铆odo pactado.<br /> Si no termina con el contrato de arrendamiento con opci贸n de compra, el suscriptor deber谩 pagar mes tras mes el costo de arrendamiento durante los meses que resten para terminar el per铆odo pactado, pudiendo ejercer la opci贸n de compra, pagando al final del per铆odo, el monto exigido en el contrato para este efecto.<br /> Mientras el contrato de arrendamiento siga vigente el usuario podr谩 habilitar el equipo en otra compa帽铆a en la que tenga factibilidad t茅cnica y tecnol贸gica.</p> </div> </div> <div class="exp-col-content-holder"> <p><a class="expand-cnt-link" href="#">驴C贸mo poner fin a un contrato con una empresa de Telecomunicaciones?</a></p> <div class="hidden-content"> <p class="hiddenContentp">El art铆culo 26 del Decreto Supremo N掳18, de 2014, del Reglamento de Servicios de Telecomunicaciones, dispone que el suscriptor podr谩 poner t茅rmino al contrato de suministro de los servicios de telecomunicaciones, en todo momento, notificando de ello al proveedor de servicios de telecomunicaciones correspondiente, el que deber谩 poner t茅rmino a la provisi贸n del servicio dentro del plazo de 1 d铆a h谩bil a contar del requerimiento. Adicionalmente, las acciones necesarias para poner t茅rmino y/o modificar el contrato no podr谩n ser m谩s gravosas que las requeridas para la contrataci贸n del servicio.</p> </div> </div> </div> <p> </p> <div class="clearfix"></div> </div> </div> </div> </td> </tr> </table> </div>  <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <footer> <div class="wrap"> <div class="bicolor"> <span class="azul"></span> <span class="rojo"></span> </div> <div class="top"> <div class="listas"> <div class="lista width320"> <h5>Subsecretar铆a de Telecomunicaciones</h5> <img src="/wp-content/uploads/2016/03/direccion_footer_v2.png" alt="Formas de comunicarse con SUBTEL" title="Formas de comunicarse con SUBTEL"> </div> <div class="lista"> <h5>Otros Sitios Subtel</h5> <ul id="menu-main-menu" class="menu-main"><li id="menu-item-30937" class="menu-item menu-item-type-custom menu-item-object-custom 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