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Help & Support - SUSU
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We provide a range of support for all of our members. However, if there is something we can’t directly help with, we can also guide you to the right support. 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$('#no_recent').remove(); for(let i = 0; i < recentSearches.length; i++) { if(selectedSearch == i) { $('#recent_list').append(`<li class="list-group-item fw-light py-3 active"><p><i class="fal fa-clock-rotate-left me-2"></i> <span>${recentSearches[i].query}</span></p></li>`) } else { $('#recent_list').append(`<li class="list-group-item fw-light py-3"><p><i class="fal fa-clock-rotate-left me-2"></i> <span>${recentSearches[i].query}</span></p></li>`) } } $('.nav-search-icon').on('click', function () { $('#search-modal').modal('toggle'); console.log('asdf'); }); // search controls $('#search-modal').on('keyup', (e) => { let list = $('#recent_list li'); switch(e.key) { case 'Escape': $('#search-modal').toggle(); break; case 'Enter': // enter if($('#search-input').is(':focus') && $('#search-input').val().length > 0 && $('#results_title').html().toLowerCase() == 'recent') return; e.preventDefault(); let selectedItem = $('#recent_list li.active p span'); 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else { if($(this).hasClass('active')) $(this).removeClass('active'); } }); break; default: return; // exit this handler for other keys } e.preventDefault(); }); $('#search-input').on('input', (e) => { e.preventDefault(); if(e.target.value === '') { $('#results_title').html('Recent'); $('#recent_list').show(); $('#clear_search_history').show(); $('#results_list').hide(); $('#no_recent').remove(); } }); $('#clear_search_history').on('click', () => { recentSearches = []; $('#recent_list').html(`<li class="list-group-item fw-light py-3" id="no_recent"><p>No recent searches.</p></li>`); localStorage.setItem('susu_recent_searches', JSON.stringify(recentSearches)); selectedSearch = 0; }); $('#recent_list li').on('click', function () { if($(this).attr('id') == "no_recent") return; let el = $(this); let oldActiveElement = $('#recent_list li.active'); oldActiveElement.removeClass('active'); if(el.hasClass('active')) { el.removeClass('active') } else { el.addClass('active'); } $('#search-input').val(el.children().children()[1].innerHTML) $('#search-input').change(); }); $('#search-input').on('change', (e) => { e.preventDefault(); let query = e.target.value; if(query == '') { $('#results').show(); $('#search_spinner').hide(); return; } $('#results').hide(); $('#recent_list').hide(); $('#clear_search_history').hide(); $('#search_spinner').show(); setTimeout(() => { $('#search_spinner').hide(); $('#results_title').html('Results'); $('#results').show(); const currentDate = new Date(); const currentTimestamp = currentDate.toISOString(); const requestUrl = 'https://www.googleapis.com/customsearch/v1?key=AIzaSyChDyx7tZdpq1TwE0W3SAt6OD56XmSo-G0&cx=010188895806020456991:inlwsjjo6ty&q='; $.get(requestUrl + query, (data) => { $('#results_list').show(); results = data.items; if(results.length > 0) $('#no_results').hide(); $('#results_list').html(''); results.forEach((item, index) => { if(selectedSearch == index) { $('#results_list').append(`<li class="list-group-item fw-light py-3 active"><a href="${item.link}"><i class="fal fa-link me-2"></i> ${item.title}</a></li>`) } else { $('#results_list').append(`<li class="list-group-item fw-light py-3"><a href="${item.link}"><i class="fal fa-link me-2"></i> ${item.title}</a></li>`) } }); }); recentSearches.unshift({ 'query': query, 'timestamp': currentTimestamp, }) if(recentSearches.length > 5) { recentSearches.pop(); $('#recent_list li').last().remove(); } selectedSearch = 0; $('#recent_list li.active').removeClass('active'); $('#recent_list').prepend(`<li class="list-group-item fw-light py-3 active"><p><i class="fal fa-clock-rotate-left me-2"></i> <span>${query}</span></p></li>`) localStorage.setItem('susu_recent_searches', JSON.stringify(recentSearches)); }, 3000); }); }); </script> <nav class="navbar navbar-expand-xl susu-nav bg-primary sticky-top"> <div class="container d-flex navbar-container d-flex justify-content-between justify-md-content-center"> <a class="susu_logo" href="/"><img 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We provide a range of support for all of our members. However, if there is something we can’t directly help with, we can also guide you to the right support. Please choose the area you are looking for below for support or to find out more.</p> </div> </div> </div> </div> <div class="elementor-element elementor-element-6185cdd e-flex e-con-boxed e-con e-child" data-id="6185cdd" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-a91937b elementor-widget elementor-widget-text-editor" data-id="a91937b" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p class="lead">If our online guides don’t answer your questions, please contact us at <a href="mailto:advice@susu.org">advice@susu.org</a>.</p> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-3278eab e-con-full e-flex e-con e-child" data-id="3278eab" data-element_type="container"> <div class="elementor-element elementor-element-fbc2f08 elementor-widget elementor-widget-video" data-id="fbc2f08" data-element_type="widget" data-settings="{"youtube_url":"https:\/\/www.youtube.com\/watch?v=4N0e1ipei0Q","video_type":"youtube","controls":"yes"}" data-widget_type="video.default"> <div class="elementor-widget-container"> <div class="elementor-wrapper elementor-open-inline"> <div class="elementor-video"></div> </div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-746fb2e e-flex e-con-boxed e-con e-parent" data-id="746fb2e" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-1ef0db0 elementor-widget elementor-widget-spacer" data-id="1ef0db0" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-4c3018a e-flex e-con-boxed e-con e-parent" data-id="4c3018a" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="e-con-inner"> <div class="elementor-element elementor-element-505d9a7 elementor-widget elementor-widget-spacer" data-id="505d9a7" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-5aa14a47 e-flex e-con-boxed e-con e-parent" data-id="5aa14a47" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="e-con-inner"> <div class="elementor-element elementor-element-48143c12 e-con-full e-flex e-con e-child" data-id="48143c12" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-7ba4fe76 elementor-position-top elementor-widget elementor-widget-image-box" data-id="7ba4fe76" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><figure class="elementor-image-box-img"><a href="https://www.susu.org/help-support/the-advice-centre" tabindex="-1"><img decoding="async" src="https://www.susu.org/wp-content/uploads/elementor/thumbs/High-Quality_Advice-Centre-Duck-Egg-e1687342834743-q8a9yf8sl3xxqjwpa7afykt5arcjetrqqhr04zxw9s-qa85jwpidxse0waqtehvl7aq6bbcjvl7g86rttiw80.png" title="High-Quality_Advice-Centre-Duck-Egg–e1687342834743-q8a9yf8sl3xxqjwpa7afykt5arcjetrqqhr04zxw9s" alt="High-Quality_Advice-Centre-Duck-Egg--e1687342834743-q8a9yf8sl3xxqjwpa7afykt5arcjetrqqhr04zxw9s" loading="lazy" /></a></figure><div class="elementor-image-box-content"><h3 class="elementor-image-box-title"><a href="https://www.susu.org/help-support/the-advice-centre">The Advice Centre</a></h3><p class="elementor-image-box-description">Independent and free advice on finances, academic issues, housing and more. Open Monday - Friday, 09:00 - 17:00.</p></div></div> </div> </div> <div class="elementor-element elementor-element-1f8bfe09 elementor-align-justify elementor-widget elementor-widget-button" data-id="1f8bfe09" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.susu.org/help-support/the-advice-centre"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-mouse-pointer" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M302.189 329.126H196.105l55.831 135.993c3.889 9.428-.555 19.999-9.444 23.999l-49.165 21.427c-9.165 4-19.443-.571-23.332-9.714l-53.053-129.136-86.664 89.138C18.729 472.71 0 463.554 0 447.977V18.299C0 1.899 19.921-6.096 30.277 5.443l284.412 292.542c11.472 11.179 3.007 31.141-12.5 31.141z"></path></svg> </span> <span class="elementor-button-text">Visit The Advice Centre</span> </span> </a> </div> </div> </div> </div> <div class="elementor-element elementor-element-4c398640 e-con-full e-flex e-con e-child" data-id="4c398640" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="elementor-element elementor-element-5e1938 elementor-position-top elementor-widget elementor-widget-image-box" data-id="5e1938" data-element_type="widget" data-widget_type="image-box.default"> <div class="elementor-widget-container"> <div class="elementor-image-box-wrapper"><figure class="elementor-image-box-img"><a href="https://www.susu.org/help-support/susu-safe/" tabindex="-1"><img decoding="async" src="https://www.susu.org/wp-content/uploads/elementor/thumbs/SUSU-Safe-2-q81r4ypslxji9u1y08pogd032f0ddh2agjo3375jfk-qa85jq4n23jdrmkavtnhlqyi0m7s1zv33bmdgvsnfk.png" title="SUSU-Safe-2-q81r4ypslxji9u1y08pogd032f0ddh2agjo3375jfk" alt="SUSU-Safe-2-q81r4ypslxji9u1y08pogd032f0ddh2agjo3375jfk" loading="lazy" /></a></figure><div class="elementor-image-box-content"><h3 class="elementor-image-box-title"><a href="https://www.susu.org/help-support/susu-safe/">SUSU Safe</a></h3><p class="elementor-image-box-description">We've put a number of initiatives in place to keep you safe on campus, in our venues and at our events. Together these are known as: SUSU Safe.</p></div></div> </div> </div> <div class="elementor-element elementor-element-347b54d1 elementor-align-justify elementor-widget elementor-widget-button" data-id="347b54d1" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-button-link elementor-size-sm" href="https://www.susu.org/help-support/susu-safe/"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-icon"> <svg aria-hidden="true" class="e-font-icon-svg e-fas-mouse-pointer" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M302.189 329.126H196.105l55.831 135.993c3.889 9.428-.555 19.999-9.444 23.999l-49.165 21.427c-9.165 4-19.443-.571-23.332-9.714l-53.053-129.136-86.664 89.138C18.729 472.71 0 463.554 0 447.977V18.299C0 1.899 19.921-6.096 30.277 5.443l284.412 292.542c11.472 11.179 3.007 31.141-12.5 31.141z"></path></svg> </span> <span class="elementor-button-text">Find out more</span> </span> </a> </div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-14d2864 e-flex e-con-boxed e-con e-parent" data-id="14d2864" data-element_type="container" data-settings="{"background_background":"classic"}"> <div class="e-con-inner"> <div class="elementor-element elementor-element-583087f elementor-widget elementor-widget-spacer" data-id="583087f" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-ce943cf e-flex e-con-boxed e-con e-parent" data-id="ce943cf" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-9d98d16 elementor-widget elementor-widget-spacer" data-id="9d98d16" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-c49092c e-flex e-con-boxed e-con e-parent" data-id="c49092c" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-c36b5f9 elementor-widget elementor-widget-heading" data-id="c36b5f9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">FURTHER SUPPORT</h2> </div> </div> </div> </div> <div class="elementor-element elementor-element-e82e5b4 e-flex e-con-boxed e-con e-parent" data-id="e82e5b4" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-5a91253 e-con-full e-flex e-con e-child" data-id="5a91253" data-element_type="container"> <div 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