Measuring the ROI of Knowledge Management 2nd edition | Globe Law and Business specialises in producing practical, topical titles for international legal and business professionals

<!DOCTYPE html> <html lang="en-GB" prefix="og: http://ogp.me/ns#"> <head> <meta charset="utf-8">  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PV9J9FJZ');</script>  <title>Measuring the ROI of Knowledge Management 2nd edition | Globe Law and Business specialises in producing practical, topical titles for international legal and business professionals</title> <meta name="description" content="Practical, topical titles for international legal and business professionals"/> <meta name="keywords" content=""/> <meta name="MobileOptimized" content="auto"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta property="og:title" content="Measuring the ROI of Knowledge Management "/> <meta property="og:description" content="For organisations looking at Knowledge Management, it is no longer&nbsp;a question of &lsquo;should we?&rsquo; It is now, a question of &lsquo;how should we?&rsquo; As&nbsp;the global market becomes increasingly more competitive, and budgets&nbsp;get tighter, many organisations are treading very carefully with their&nbsp;investments. With knowledge resources being intangible at best, it is&nbsp;increasingly difficult to justify any investment in KM. 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type="text" name="city" class="form-control js-order-form-city" maxlength="32" value=""> </div> <div class="form-group has-feedback"> <label for="inputRegion">Region</label> <input id="inputRegion" type="text" name="region" class="form-control js-order-form-region" maxlength="32" value=""> </div> <div class="form-group has-feedback"> <label for="inputPostalCode">Postal Code</label> <input id="inputPostalCode" type="text" name="postal_code" class="form-control js-order-form-postal_code" maxlength="16" value=""> </div> <div class="form-group has-feedback"> <label for="inputCountryId">Country</label> <select id="inputCountryId" name="country_id" class="form-control js-order-form-country_id"> <option value="">Select Country</option> <option value="1" >Afghanistan</option> <option value="2" >Albania</option> <option value="3" >Algeria</option> <option value="4" >American Samoa</option> <option value="5" >Andorra</option> <option value="6" >Angola</option> <option value="7" >Anguilla</option> <option value="8" >Antarctica</option> <option value="9" >Antigua and Barbuda</option> <option value="10" >Argentina</option> <option value="11" >Armenia</option> <option value="12" >Aruba</option> <option value="13" >Australia</option> <option value="14" >Austria</option> <option value="15" >Azerbaijan</option> <option value="16" >Bahamas</option> <option value="17" >Bahrain</option> <option value="18" >Bangladesh</option> <option value="19" >Barbados</option> <option value="20" >Belarus</option> <option value="21" >Belgium</option> <option value="22" >Belize</option> <option value="23" >Benin</option> <option value="24" >Bermuda</option> <option value="25" >Bhutan</option> <option value="26" >Bolivia</option> <option value="27" >Bosnia and Herzegovina</option> <option value="28" >Botswana</option> <option value="29" >Bouvet Island</option> <option value="30" >Brazil</option> <option value="31" >British Indian Ocean Territory</option> <option value="32" >Brunei Darussalam</option> <option value="33" >Bulgaria</option> <option value="34" >Burkina Faso</option> <option value="35" >Burundi</option> <option value="36" >Cambodia</option> <option value="37" >Cameroon</option> <option value="38" >Canada</option> <option value="39" >Cape Verde</option> <option value="40" >Cayman Islands</option> <option value="41" >Central African Republic</option> <option value="42" >Chad</option> <option value="43" >Chile</option> <option value="44" >China</option> <option value="45" >Christmas Island</option> <option value="46" >Cocos (Keeling) Islands</option> <option value="47" >Colombia</option> <option value="48" >Comoros</option> <option value="49" >Congo</option> <option value="50" >Cook Islands</option> <option value="51" >Costa Rica</option> <option value="52" >Croatia (Hrvatska)</option> <option value="53" >Cuba</option> <option value="54" >Cyprus</option> <option value="55" >Czech Republic</option> <option value="56" >Denmark</option> <option value="57" >Djibouti</option> <option value="58" >Dominica</option> <option value="59" >Dominican Republic</option> <option value="60" >East Timor</option> <option value="61" >Ecuador</option> <option value="62" >Egypt</option> <option value="63" >El Salvador</option> <option value="64" >Equatorial Guinea</option> <option value="65" >Eritrea</option> <option value="66" >Estonia</option> <option value="67" >Ethiopia</option> <option value="68" >Falkland Islands (Malvinas)</option> <option value="69" >Faroe Islands</option> <option value="70" >Fiji</option> <option value="71" >Finland</option> <option value="72" >France</option> <option value="73" >France, Metropolitan</option> <option value="74" >French Guiana</option> <option value="75" >French Polynesia</option> <option value="76" >French Southern Territories</option> <option value="77" >Gabon</option> <option value="78" >Gambia</option> <option value="79" >Georgia</option> <option value="80" >Germany</option> <option value="81" >Ghana</option> <option value="82" >Gibraltar</option> <option value="83" >Guernsey</option> <option value="84" >Greece</option> <option value="85" >Greenland</option> <option value="86" >Grenada</option> <option value="87" >Guadeloupe</option> <option value="88" >Guam</option> <option value="89" >Guatemala</option> <option value="90" >Guinea</option> <option value="91" >Guinea-Bissau</option> <option value="92" >Guyana</option> <option value="93" >Haiti</option> <option value="94" >Heard and Mc Donald Islands</option> <option value="95" >Honduras</option> <option value="96" >Hong Kong</option> <option value="97" >Hungary</option> <option value="98" >Iceland</option> <option value="99" >India</option> <option value="100" >Isle of Man</option> <option value="101" >Indonesia</option> <option value="102" >Iran (Islamic Republic of)</option> <option value="103" >Iraq</option> <option value="104" >Ireland</option> <option value="105" >Israel</option> <option value="106" >Italy</option> <option value="107" >Ivory Coast</option> <option value="108" >Jersey</option> <option value="109" >Jamaica</option> <option value="110" >Japan</option> <option value="111" >Jordan</option> <option value="112" >Kazakhstan</option> <option value="113" >Kenya</option> <option value="114" >Kiribati</option> <option value="115" >Korea, Democratic People's Republic of</option> <option value="116" >Korea, Republic of</option> <option value="117" >Kosovo</option> <option value="118" >Kuwait</option> <option value="119" >Kyrgyzstan</option> <option value="120" >Lao People's Democratic Republic</option> <option value="121" >Latvia</option> <option value="122" >Lebanon</option> <option value="123" >Lesotho</option> <option value="124" >Liberia</option> <option value="125" >Libyan Arab Jamahiriya</option> <option value="126" >Liechtenstein</option> <option value="127" >Lithuania</option> <option value="128" >Luxembourg</option> <option value="129" >Macau</option> <option value="130" >Macedonia</option> <option value="131" >Madagascar</option> <option value="132" >Malawi</option> <option value="133" >Malaysia</option> <option value="134" >Maldives</option> <option value="135" >Mali</option> <option value="136" >Malta</option> <option value="137" >Marshall Islands</option> <option value="138" >Martinique</option> <option value="139" >Mauritania</option> <option value="140" >Mauritius</option> <option value="141" >Mayotte</option> <option value="142" >Mexico</option> <option value="143" >Micronesia, Federated States of</option> <option value="144" >Moldova, Republic of</option> <option value="145" >Monaco</option> <option value="146" >Mongolia</option> <option value="147" >Montenegro</option> <option value="148" >Montserrat</option> <option value="149" >Morocco</option> <option value="150" >Mozambique</option> <option value="151" >Myanmar</option> <option value="152" >Namibia</option> <option value="153" >Nauru</option> <option value="154" >Nepal</option> <option value="155" >Netherlands</option> <option value="156" >Netherlands Antilles</option> <option value="157" >New Caledonia</option> <option value="158" >New Zealand</option> <option value="159" >Nicaragua</option> <option value="160" >Niger</option> <option value="161" >Nigeria</option> <option value="162" >Niue</option> <option value="163" >Norfolk Island</option> <option value="164" >Northern Mariana Islands</option> <option value="165" >Norway</option> <option value="166" >Oman</option> <option value="167" >Pakistan</option> <option value="168" >Palau</option> <option value="169" >Palestine</option> <option value="170" >Panama</option> <option value="171" >Papua New Guinea</option> <option value="172" >Paraguay</option> <option value="173" >Peru</option> <option value="174" >Philippines</option> <option value="175" >Pitcairn</option> <option value="176" >Poland</option> <option value="177" >Portugal</option> <option value="178" >Puerto Rico</option> <option value="179" >Qatar</option> <option value="180" >Reunion</option> <option value="181" >Romania</option> <option value="182" >Russian Federation</option> <option value="183" >Rwanda</option> <option value="184" >Saint Kitts and Nevis</option> <option value="185" >Saint Lucia</option> <option value="186" >Saint Vincent and the Grenadines</option> <option value="187" >Samoa</option> <option value="188" >San Marino</option> <option value="189" >Sao Tome and Principe</option> <option value="190" >Saudi Arabia</option> <option value="191" >Senegal</option> <option value="192" >Serbia</option> <option value="193" >Seychelles</option> <option value="194" >Sierra Leone</option> <option value="195" >Singapore</option> <option value="196" >Slovakia</option> <option value="197" >Slovenia</option> <option value="198" >Solomon Islands</option> <option value="199" >Somalia</option> <option value="200" >South Africa</option> <option value="201" >South Georgia South Sandwich Islands</option> <option value="202" >Spain</option> <option value="203" >Sri Lanka</option> <option value="204" >St. Helena</option> <option value="205" >St. Pierre and Miquelon</option> <option value="206" >Sudan</option> <option value="207" >Suriname</option> <option value="208" >Svalbard and Jan Mayen Islands</option> <option value="209" >Swaziland</option> <option value="210" >Sweden</option> <option value="211" >Switzerland</option> <option value="212" >Syrian Arab Republic</option> <option value="213" >Taiwan</option> <option value="214" >Tajikistan</option> <option value="215" >Tanzania, United Republic of</option> <option value="216" >Thailand</option> <option value="217" >Togo</option> <option value="218" >Tokelau</option> <option value="219" >Tonga</option> <option value="220" >Trinidad and Tobago</option> <option value="221" >Tunisia</option> <option value="222" >Turkey</option> <option value="223" >Turkmenistan</option> <option value="224" >Turks and Caicos Islands</option> <option value="225" >Tuvalu</option> <option value="226" >Uganda</option> <option value="227" >Ukraine</option> <option value="228" >United Arab Emirates</option> <option value="229" >United Kingdom</option> <option value="230" >United States</option> <option value="231" >United States minor outlying islands</option> <option value="232" >Uruguay</option> <option value="233" >Uzbekistan</option> <option value="234" >Vanuatu</option> <option value="235" >Vatican City State</option> <option value="236" >Venezuela</option> <option value="237" >Vietnam</option> <option value="238" >Virgin Islands (British)</option> <option value="239" >Virgin Islands (U.S.)</option> <option value="240" >Wallis and Futuna Islands</option> <option value="241" >Western Sahara</option> <option value="242" >Yemen</option> <option value="243" >Zaire</option> <option value="244" >Zambia</option> <option value="245" >Zimbabwe</option> </select> </div> <div class="form-group has-feedback js-vat-number-container hidden"> <label for="inputVatNumber">VAT Number</label> 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economic downturn.</p> <p><em><strong>‘The measurement of knowledge value is difficult. It is specific to time, context, and the perception of what it is that constitutes a knowledge asset.’ - David Griffiths</strong></em></p> <p>Measuring the ROI of Knowledge Management 2nd edition aims to explore how leading industry experts prove the value of their KM initiatives and justify investing in them. From outlining the best methods of quantifying the return from KM, to discussing the limitations of an ROI-focused approach, this book looks to present an all-encompassing view of how to best tackle this this matter that is rife with guesswork and uncertainty.</p> <p><strong>Measuring the ROI of Knowledge Management covers topics including:</strong></p> <p>+ Understanding the knowledge economy<br /> <br /> + Knowledge management business case arguments<br /> <br /> + Using a Knowledge Audit as the basis for determining and driving the ROI of Knowledge Management<br /> <br /> + The application of Artificial Intelligence to support the value of organizational knowledge and assist the knowledge ROI<br /> <br /> + Measurement of KM projects - A practical guide for busy people<br /> <br /> + Believing in organizational progress using data and anecdotes (C6)<br /> <br /> + The case against ROI for knowledge management<br /> <br /> + Winning the war by avoiding the battles - Focusing on the I in ROI<br /> <br /> + An ecological approach to understanding impact in knowledge management practice</p> <p>Measuring the ROI of Knowledge Management brings together the sought-after advice of a wide variety of experts including <em><strong>Stan Garfield, Andrew Gent, David Griffiths, James Gunn, Tim Hawley, John Hovell, James Loft, Hélène Russell, and Professor Dave Snowden</strong></em> who provide tools, tips, pragmatic guidance and best courses of action for any organization looking to prove the value of their KM efforts.</p> </div> <div class="footer-info show"> <p> <strong>Price:</strong> <span class="item-price"> 拢141.34 </span> </p> <p> <strong>Select format: </strong> </p> <div class="form-group btns-stack js-product-item-type" data-id="1414" data-type="book"> <label class="radio-inline"> <input type="radio" name="format_footer" value="softback" data-name="Softback" checked > Softback </label> <label class="radio-inline"> <input type="radio" name="format_footer" 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