Accessibility | National Express

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National </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/events/england-v-sweden" class="mobilePanel__link">England V Sweden </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/events/red-roses" class="mobilePanel__link">Red Roses v Ireland </a></li> <li class="mobilePanel__listitem"><a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/events/womens-fa-cup-final" class="mobilePanel__link">Women's FA Cup Final </a></li> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader4" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader5" style="display:none"> </ul> </div> <div class="col-sm-12 openNav"> <ul class="mobilePanel__list nav_sub subheader6" style="display:none"> </ul> </div> <div class="col-sm-12"> 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js--plannerForm--station-dropdown--group-stored-station-to"> <div class="plannerForm--station-dropdown--heading">You recently searched for</div> <div class="js--plannerForm--station-dropdown--stored-station-to-container plannerForm--station-dropdown--container"> </div> </div> <div class="plannerForm--station-dropdown--group"> <div class="plannerForm--station-dropdown--heading"><a id="toRouteMapLink" title="Need help finding your stop?">Need help finding your stop?</a></div> <ul class="plannerForm--station-dropdown--icon-list"> <li class="station-dropdown-item searchResults"><a href="http://web.archive.org/web/20240404223941/https://routemap.nationalexpress.com/" target="_blank" class="findstoplink to"><i class="fa fa-map-marker" aria-hidden="true"></i> <span>Use our Route Map</span> </a></li> </ul> </div> </div>  <input type="hidden" name="toid" id="toid" value="" class="toid"> </div> </div>   <div class="row dMob disruptionMobile"> <div class="col-lg-12"> <div id="d_SliderMobile" class=""></div> <ul class="controls"> <li href="#" id="PREV" class="bxPrev"></li> <li href="#" id="pager"><a class="pagerCount"></a></li> <li href="#" id="NEXT" class="bxNext"></li> <li class="playPause"><a href="http://web.archive.org/web/20240404223941/JavaScript:void(0);" id="playpause"><i id="clear_slider" title="Clear" class="fa fa-pause"></i></a></li> <li><a href="http://web.archive.org/web/20240404223941/JavaScript:void(0);" id="dClose"><i id="clear_slider" title="Clear" class="fa fa-times"></i></a></li> </ul> </div> </div>  <div class="plannerForm__mobileAccordion plannerForm--showon-desktop">  <div class="m-plannerForm__wrap plannerForm--showon-mobile"> <div class="col-sm-12"> <div class="m-plannerForm__option col-xs-4 m-plannerForm__option--padno"> <input type="radio" name="journeyTypeMobile" checked data-journey-type="single" class="js--plannerForm__journeyType__radio m-plannerForm__option__radio" id="singleMobile" value="single"> <label class="m-plannerForm__option__label"><i class="fa fa-check label_single" aria-hidden="true"></i> Single</label> </div> <div class="m-plannerForm__option col-xs-4 m-plannerForm__option--padno"> <input type="radio" name="journeyTypeMobile" data-journey-type="return" class="js--plannerForm__journeyType__radio m-plannerForm__option__radio" id="returnMobile" value="return"> <label class="m-plannerForm__option__label"><i class="fa fa-check label_return" aria-hidden="true"></i> Return</label> </div> <div class="m-plannerForm__option col-xs-4 m-plannerForm__option--padno open_return"> <input type="radio" name="journeyTypeMobile" data-journey-type="openReturn" class="js--plannerForm__journeyType__radio m-plannerForm__option__radio" id="OpenReturnMobile" value="openReturn" data-toggle="modal" data-target="#nx-journey-search-openreturn"> <label class="m-plannerForm__option__label"><i class="fa fa-check label_open" aria-hidden="true"></i> Open Return</label> </div> </div> </div>  <div class="col-xs-12 col-sm-12 col-sm-3 col-md-3 4 plannerForm--showon-desktop"> <label for="departDate" class="plannerForm--label-hidden">Leaving</label> <input type="text" class="plannerForm__inputBelt__field plannerForm__inputBelt__field--half icon__calendar" id="departDate" readonly>  <div id="cal-popup-out" class="calendarPopOut calendarPopOutSingle" style="display:none;"> <div class="col-md-12 calendarPopOut--header"> <h5 class="calendarPopOut__title--active"><i class="fa fa-calendar" style="display: inline-block" aria-hidden="true"></i> Outbound date</h5> </div> <div class="col-md-12 seletedOutdate">Date selected: <span id="showOutDate"></span> <span id="outbound__date__click"><i class="fa fa-pencil-square-o" aria-hidden="true"></i> Edit date</span></div> <div id="single_btn" class="col-md-12 calendarPopOut__btn__container"> <button type="button" class="calendarPopOut__btn__date todayDate" style="float: left" aria-label="Select today">Today</button> <button type="button" class="calendarPopOut__btn__date tomorrowDate" style="float: right" aria-label="Select tomorrow">Tomorrow</button> </div> <div id="showSingle" class="col-md-12"></div> <div class="col-md-12 calendarPopOut--header"> <h5 class="calendarPopOut__title"><i class="fa fa-clock-o" aria-hidden="true"></i> Select time</h5> </div> <div class="calendarPopOut__calSelects"> <div class="col-md-6"> <select id="departArrive" class="departArrive-select plannerForm__inputBelt__field plannerForm__inputBelt__field--smaller icon__arrow"> <option value="DepartAfter">Depart</option> <option value="ArriveBy">Arrive</option> </select> </div> <div class="col-md-6"> <select class="outboundTime-select plannerForm__inputBelt__field plannerForm__inputBelt__field--smaller icon__arrow outbound-time-dis"> <option value="now">Now</option> <option value="00:00">00:00</option> <option value="01:00">01:00</option> <option value="02:00">02:00</option> <option value="03:00">03:00</option> <option value="04:00">04:00</option> <option value="05:00">05:00</option> <option value="06:00">06:00</option> <option value="07:00">07:00</option> <option value="08:00">08:00</option> <option value="09:00">09:00</option> <option value="10:00">10:00</option> <option value="11:00">11:00</option> <option value="12:00">12:00</option> <option value="13:00">13:00</option> <option value="14:00">14:00</option> <option value="15:00">15:00</option> <option value="16:00">16:00</option> <option value="17:00">17:00</option> <option value="18:00">18:00</option> <option value="19:00">19:00</option> <option value="20:00">20:00</option> <option value="21:00">21:00</option> <option value="22:00">22:00</option> <option value="23:00">23:00</option> </select> </div> </div> <div class="col-xs-12"><button type="button" class="calendarPopOut--close1 singleNext primaryButton primaryButton--green done_button" aria-label="Close calendar">Done</button></div> </div>   <label for="returnDate" class="plannerForm--label-hidden">Returning</label> <i id="clear_return" title="Remove" class="fa fa-times clear_location" aria-hidden="true"></i> <input type="text" class="plannerForm__inputBelt__field plannerForm__inputBelt__field--half icon__calendar plannerForm__addReturn plannerForm__inputBelt__field--disabled returnDate" readonly id="returnDate" value="Add return">  </div> <div class="m-plannerForm__wrap plannerForm--showon-mobile"> <div class="col-xs-4 col-sm-4 col-md-4"> <input class="m-plannerForm__field" id="departDateMobile" readonly> <span class="m-plannerForm__icon m-plannerForm__icon--blue"> <i class="fa fa-calendar" aria-hidden="true"></i> </span>  <div class="m__calendarPopOut" style="display: none;" id="calSingleMobile"> <div class="m__calendarPopOut__wrapper"> <h4 class="m__calendarPopOut__title"> Outward Journey </h4> <a class="plannerForm--close-overlay-calendar">Done</a> </div> <div id="showSingleMobile"></div> <div class="m__calendarPopOut__wrapper"> </div> </div> </div> <div class="m-plannerForm__option col-xs-4 col-sm-4 col-md-4"> <select id="departArrive" class="departArrive-select m-plannerForm__field"> <option value="DepartAfter">Depart</option> <option value="ArriveBy">Arrive</option> </select> <span class="m-plannerForm__icon"> <i class="fa fa-caret-down" aria-hidden="true"></i> </span> </div> <div class="m-plannerForm__option col-xs-4 col-sm-4 col-md-4"> <select class="outboundTime-select m-plannerForm__field outbound-time-dis"> <option value="now">Now</option> <option value="00:00">00:00</option> <option value="01:00">01:00</option> <option value="02:00">02:00</option> <option value="03:00">03:00</option> <option value="04:00">04:00</option> <option value="05:00">05:00</option> <option value="06:00">06:00</option> <option value="07:00">07:00</option> <option value="08:00">08:00</option> <option value="09:00">09:00</option> <option value="10:00">10:00</option> <option value="11:00">11:00</option> <option value="12:00">12:00</option> <option value="13:00">13:00</option> <option value="14:00">14:00</option> <option value="15:00">15:00</option> <option value="16:00">16:00</option> <option value="17:00">17:00</option> <option value="18:00">18:00</option> <option value="19:00">19:00</option> <option value="20:00">20:00</option> <option value="21:00">21:00</option> <option value="22:00">22:00</option> <option value="23:00">23:00</option> </select> <span class="m-plannerForm__icon"> <i class="fa fa-caret-down" aria-hidden="true"></i> </span> </div> </div>   <div id="cal-popup-ret" class="calendarPopOut calendarPopOut--return plannerForm--showon-desktop" style="display:none;"> <div class="col-md-12 calendarPopOut--header"> <h5 class="calendarPopOut__title--active"><i class="fa fa-calendar" style="display: inline-block" aria-hidden="true"></i> Return date</h5> </div> <div class="col-md-12 seletedReturndate">Date selected: <span id="showReturnDate"></span> <span id="return__date__click"><i class="fa fa-pencil-square-o" aria-hidden="true"></i> Edit date</span></div> <div id="return_btn" class="col-md-12 calendarPopOut__btn__container"> <button type="button" class="calendarPopOut__btn__date sameDay" style="float: left" aria-label="Select same day">Same day</button> <button type="button" class="calendarPopOut__btn__date nextDay" style="float: right" aria-label="Select next day">Next day</button> </div> <input type="hidden" id="returnDateSelected"/> <div id="showReturn" class="col-md-12"></div> <div class="col-md-12 return__message__container"><div class="return__message"><p><i class="fa fa-info-circle" aria-hidden="true"></i> Select a return within 3 months of your outward travel.</p></div></div> <div class="col-md-12 calendarPopOut--header"> <h5 class="calendarPopOut__title"><i class="fa fa-clock-o" aria-hidden="true"></i> Select time</h5> </div> <div class="calendarPopOut__calSelects"> <div class="col-md-6"> <select id="departArriveReturn" class="departArriveReturn-select plannerForm__inputBelt__field plannerForm__inputBelt__field--smaller icon__arrow"> <option value="DepartAfter">Depart</option> <option value="ArriveBy">Arrive</option> </select> </div> <div class="col-md-6"> <select class="returnTime-select plannerForm__inputBelt__field plannerForm__inputBelt__field--smaller icon__arrow return-time-dis"> <option>00:00</option> <option>01:00</option> <option>02:00</option> <option>03:00</option> <option>04:00</option> <option>05:00</option> <option>06:00</option> <option>07:00</option> <option>08:00</option> <option>09:00</option> <option>10:00</option> <option>11:00</option> <option>12:00</option> <option>13:00</option> <option>14:00</option> <option>15:00</option> <option>16:00</option> <option>17:00</option> <option>18:00</option> <option>19:00</option> <option>20:00</option> <option>21:00</option> <option>22:00</option> <option>23:00</option> </select> </div> </div> <div class="col-xs-12"><button type="button" class="calendarPopOut--close1 returnNext primaryButton primaryButton--green done_button" aria-label="Close calendar">Done</button></div> </div> <div class="m-plannerForm__wrap m-plannerForm__return plannerForm--showon-mobile " style="display: none;"> <div class="m-plannerForm__option col-xs-4 col-sm-4 col-md-4"> <input name="" class="m-plannerForm__field" id="returnDateMobile" readonly> <span class="m-plannerForm__icon m-plannerForm__icon--blue"> <i class="fa fa-calendar" aria-hidden="true"></i> </span>  <div class="m__calendarPopOut" style="display: none;" id="calReturnMobile"> <div class="m__calendarPopOut__wrapper"> <h4 class="m__calendarPopOut__title"> Return Journey </h4> <a class="plannerForm--close-overlay-calendar">Done</a> </div> <div id="ReturnDateMobile"></div> <div class="col-md-12 return__message__container"><div class="return__message"><p><i class="fa fa-info-circle" aria-hidden="true"></i> Select a return within 3 months of your outward travel.</p></div></div> <div class="m__calendarPopOut__wrapper"> </div> </div> </div> <div class="m-plannerForm__option col-xs-4 col-sm-4 col-md-4"> <select id="departArriveReturn" class="departArriveReturn-select m-plannerForm__field"> <option value="DepartAfter">Depart</option> <option value="ArriveBy">Arrive</option> </select> <span class="m-plannerForm__icon"> <i class="fa fa-caret-down" aria-hidden="true"></i> </span> </div> <div class="m-plannerForm__option col-xs-4 col-sm-4 col-md-4"> <select class="returnTime-select m-plannerForm__field return-time-dis"> <option>00:00</option> <option>01:00</option> <option>02:00</option> <option>03:00</option> <option>04:00</option> <option>05:00</option> <option>06:00</option> <option>07:00</option> <option>08:00</option> <option>09:00</option> <option>10:00</option> <option>11:00</option> <option>12:00</option> <option>13:00</option> <option>14:00</option> <option>15:00</option> <option>16:00</option> <option>17:00</option> <option>18:00</option> <option>19:00</option> <option>20:00</option> <option>21:00</option> <option>22:00</option> <option>23:00</option> </select> <span class="m-plannerForm__icon"> <i class="fa fa-caret-down" aria-hidden="true"></i> </span> </div> </div>   <div class="col-md-2 col-lg-2"> <div class="passengerClick plannerForm__inputBelt__field__passenger-modal-toggle plannerForm--station-field-container passengerContainer"> <label for="passengerCount" class="plannerForm--label-hidden">Passengers</label> <span id="passengerCount">1 Passenger</span> <span id="coachcardCount">Add Coachcards</span> </div> <div id="passengerCount-error-desktop"><label id="passengerCount-error" class="error" for="passengerCount" style="display:none"><i class="fa fa-exclamation-triangle" aria-hidden="true"></i> Please select at least one passenger</label></div> </div>   <div class="plannerPassenger plannerPassenger--passenger plannerPassenger--modal ouibus-travel"> <div class="col-md-12 plannerPassenger--passenger-title"> <h5 class="plannerPassenger__title">Passengers <a tabindex="0" alt="Passengers information" title="Passengers information" data-toggle="modal" data-target="#ouibus-passengers-information-modal" id="passengers-information-click"><i class="fa fa-info-circle" aria-hidden="true"></i></a></h5> <label class="passengerCount-error-m error error-m" style="display:none"><i class="fa fa-exclamation-triangle" aria-hidden="true"></i> Please select at least one passenger</label> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Adults (2+)</label> <div class="plannerPassenger__counter"> <button type="button" class="plannerPassenger__counter__button minus counter__button--active js--plannerPassenger__counter minus-new" data-passenger-counter="minus" aria-label="Remove adult">-</button> <input tabindex="-1" type="text" value="1" class="plannerPassenger__counter__input AdultOuibus" max-length="9" name="AdultOui" id="adult-ouibus-passengers" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add adult">+</button> </div> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Infant (0-1)</label> <div class="plannerPassenger__counter"> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter minus counter__button--inactive minus-new" data-passenger-counter="minus" aria-label="Remove child">-</button> <input tabindex="-1" id="child-ouibus-passengers" type="text" value="0" class="plannerPassenger__counter__input ChildOuibus" name="ChildOui" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" data-ouibus-child-plus="true" aria-label="Add child">+</button> </div> </div> <div class="col-md-12"><button type="button" class="plannerForm--close-passengers primaryButton primaryButton--green done_button" aria-label="Close passengers">Done</button></div> </div>   <div class="plannerPassenger plannerPassenger--passenger plannerPassenger--modal uk-travel"> <div class="col-md-12 plannerPassenger--passenger-title"> <h5 class="plannerPassenger__title">Passengers <a tabindex="0" alt="Passengers information" title="Passengers information" data-toggle="modal" data-target="#nx-passengers-information-modal" id="passengers-information-click"><i class="fa fa-info-circle" aria-hidden="true"></i></a></h5> <label class="passengerCount-error-m error error-m" style="display:none"><i class="fa fa-exclamation-triangle" aria-hidden="true"></i> Please select at least one passenger</label> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Adults (16+)</label> <div class="plannerPassenger__counter adultCounter"> <button type="button" class="plannerPassenger__counter__button minus counter__button--active js--plannerPassenger__counter minus-new" data-passenger-counter="minus" aria-label="Remove adult">-</button> <input tabindex="-1" type="text" value="1" class="plannerPassenger__counter__input Adult" max-length="19" name="Adult" id="adult-passengers" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add adult">+</button> </div> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Children (3-15)</label> <div class="plannerPassenger__counter"> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter minus counter__button--inactive minus-new" data-passenger-counter="minus" aria-label="Remove child">-</button> <input tabindex="-1" id="child-passengers" type="text" value="0" class="plannerPassenger__counter__input Child" name="Child" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add child">+</button> </div> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Infant (0-2)</label> <div class="plannerPassenger__counter"> <button type="button" id="infant-minus" data-infant-minus="true" class="plannerPassenger__counter__button js--plannerPassenger__counter minus counter__button--inactive minus-new" data-passenger-counter="minus" aria-label="Remove infant">-</button> <input tabindex="-1" id="infant-passengers" type="text" value="0" max="2" class="plannerPassenger__counter__input Infant" name="Infant" readonly> <button type="button" id="infant-plus" data-infant-plus="true" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add Infant">+</button> </div> </div> <div class="col-md-12 plannerPassenger__message"> <p id="childMessage">Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.<br/>Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (sms or chat based messages are not permissible)<i class="fa fa-times close-message" aria-hidden="true"></i></p> <p id="infantMessage">One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Additional infants aged 0-2 must be paid for. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). <i class="fa fa-times close-message" aria-hidden="true"></i></p> </div> <div class="col-md-12 coachcard-link" tabindex="0"> <div class="plannerPassenger__coachCard "> <h5 class="plannerPassenger__title">Do you have a Coachcard? <a tabindex="0" alt="Coachcard information" title="Coachcard information" data-toggle="modal" data-target="#nx-journey-search-coachcards" id="coachcard-information-click"><i class="fa fa-info-circle" aria-hidden="true"></i></a></h5> </div> </div> <div class="plannerPassenger__coachCard-selection"> <div class="col-md-4 SeniorCoachCard"> <label for="" class="plannerPassenger__counter__label">Senior Coachcard</label> <div class="plannerPassenger__counter seniorPersonCardCounter"> <button type="button" id="senior-card-minus" class="plannerPassenger__counter__button minus counter__button--inactive js--plannerPassenger__counter minus-new" data-passenger-counter="minus" aria-label="Remove senior coach card">-</button> <input tabindex="-1" id="seniorPersonCoachCard" name="seniorPersonCoachCard" type="text" value="0" class="plannerPassenger__counter__input SeniorCoachCardNumber" readonly> <button type="button" id="senior-card-plus" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add senior coach card">+</button> </div> </div> <div class="col-md-4 YoungCoachCard"> <label for="" class="plannerPassenger__counter__label">Young Persons</label> <div class="plannerPassenger__counter youngPersonCardCounter"> <button type="button" id="young-coach-card-minus" class="plannerPassenger__counter__button minus counter__button--inactive js--plannerPassenger__counter minus-new" data-passenger-counter="minus" aria-label="Remove young person coach card">-</button> <input tabindex="-1" type="text" id="youngPersonCoachCard" name="youngPersonCoachCard" maxlength="4" value="0" class="plannerPassenger__counter__input YoungCoachCardNumber" readonly> <button type="button" id="young-coach-card-plus" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add young person coach card">+</button> </div> </div> <div class="col-md-4 DisabledCoachCard"> <label for="" class="plannerPassenger__counter__label">Disabled Coachcard</label> <div class="plannerPassenger__counter disableCardCounter"> <button type="button" id="disabled-card-minus" class="plannerPassenger__counter__button minus counter__button--inactive js--plannerPassenger__counter minus-new" data-passenger-counter="minus" aria-label="Remove disable coach card">-</button> <input tabindex="-1" id="disabledPersonCoachCard" name="disabledPersonCoachCard" type="text" value="0" class="plannerPassenger__counter__input DisabledCoachCardNumber" readonly> <button type="button" id="disabled-card-plus" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add disable coach card">+</button> </div> </div> <div class="coachcardMsg"><i class="fa fa-info-circle" aria-hidden="true"></i> Prices shown include your coachcard discount, your coachcard number will be required during the booking process</div> </div> <div class="col-md-12"><button type="button" class="plannerForm--close-passengers primaryButton primaryButton--green done_button" aria-label="Close passengers">Done</button></div> </div>   <div class="plannerPassenger plannerPassenger--passenger plannerPassenger--modal european-travel"> <div class="col-md-12 plannerPassenger--passenger-title"> <h5 class="plannerPassenger__title">Passengers <a tabindex="0" alt="Passengers information" title="Passengers information" data-toggle="modal" data-target="#eu-passengers-information-modal" id="passengers-information-click"><i class="fa fa-info-circle" aria-hidden="true"></i></a></h5> <label class="passengerCount-error-m error error-m" style="display:none"><i class="fa fa-exclamation-triangle" aria-hidden="true"></i> Please select at least one passenger</label> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Adults (26-59)</label> <div class="plannerPassenger__counter"> <button type="button" class="plannerPassenger__counter__button minus counter__button--active js--plannerPassenger__counter minus-new" data-passenger-counter="minus" aria-label="Remove adult">-</button> <input tabindex="-1" type="text" value="1" class="plannerPassenger__counter__input AdultEurolines" max-length="9" name="AdultEurolines" id="adult-eurolines-passengers" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add adult">+</button> </div> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Children (0-12)</label> <div class="plannerPassenger__counter"> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter minus counter__button--inactive minus-new" data-passenger-counter="minus" aria-label="Remove child">-</button> <input tabindex="-1" id="child-eurolines-passengers" type="text" value="0" max="2" class="plannerPassenger__counter__input ChildrenEurolines" name="ChildEurolines" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add child">+</button> </div> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Senior (60+)</label> <div class="plannerPassenger__counter seniorPersonsCoachCard"> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter minus counter__button--inactive minus-new" data-passenger-counter="minus" aria-label="Remove senior">-</button> <input tabindex="-1" id="senior-eurolines-passengers" type="text" value="0" class="plannerPassenger__counter__input SeniorEurolines" name="SeniorEurolines" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add senior">+</button> </div> </div> <div class="col-md-4"> <label for="" class="plannerPassenger__counter__label">Young persons (13-25)</label> <div class="plannerPassenger__counter"> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter minus counter__button--inactive minus-new" data-passenger-counter="minus" aria-label="Remove young person">-</button> <input tabindex="-1" id="young-person-eurolines-passengers" type="text" value="0" class="plannerPassenger__counter__input YoungPersonsEurolines" name="YoungPersonEurolines" readonly> <button type="button" class="plannerPassenger__counter__button js--plannerPassenger__counter plus plus-new" data-passenger-counter="plus" aria-label="Add young person">+</button> </div> </div> <div class="col-md-12"><button type="button" class="plannerForm--close-passengers primaryButton primaryButton--green done_button" aria-label="Close passengers">Done</button></div> </div>   </div>  <div class="col-xs-12 col-sm-12 col-md-3"> <button id="jpSubmit" type="button" aria-label="Search for journey" class="jpSubmit plannerForm__inputBelt__button primaryButton primaryButton--green primaryButton--disabled "> Find my journey </button> </div>  </div> <div class="row"> <div id="ondemand" class="col-sm-12 ondemand"> <a href="" target="_blank"></a> </div> </div>  <div class="row dDesk disruptionDesktop disruption_slider"> <div id="d_SliderDesktop" class=""></div> <ul class="controls"> <li href="#" id="PREV" class="bxPrev"></li> <li href="#" id="pager"><a class="pagerCount"></a></li> <li href="#" id="NEXT" class="bxNext"></li> <li class="playPause"><a href="http://web.archive.org/web/20240404223941/JavaScript:void(0);" id="playpause"><i id="clear_slider" title="Clear" class="fa fa-pause"></i></a></li> <li><a href="http://web.archive.org/web/20240404223941/JavaScript:void(0);" id="dClose"><i id="clear_slider" title="Clear" class="fa fa-times"></i></a></li> </ul> </div>  </div> <input type="hidden" name="affiliate" id="affiliate" value="National Express"/> <input type="hidden" name="partnerCode" id="partnerCode" value="NX"/> <input type="hidden" name="campaignCode" id="campaignCode" value="DEFAULT"/> <input type="hidden" id="IsEuroline" value="false"/> <input type="hidden" id="IsIreland" value="false"/> <input type="hidden" id="IsOuibus" value="false"/> <input type="hidden" id="od" name="od"/> <input type="hidden" id="om" name="om"/> <input type="hidden" id="oy" name="oy"/> <input type="hidden" id="rd" name="rd"/> <input type="hidden" id="rm" name="rm"/> <input type="hidden" id="ry" name="ry"/> <input type="hidden" id="voucherCode" name="voucherCode"/> <input type="hidden" id="ot" name="outboundTime" value="00:00"/> <input type="hidden" id="rt" name="returnTime" value="00:00"/> <input type="hidden" id="da" name="departArrive" value="DepartAfter"/> <input type="hidden" id="dar" name="departArriveReturn" value="DepartAfter"/> <input type="hidden" name="disableGeoSearch" id="disableGeoSearch" value="False"/> <input type="hidden" name="disableUseLocation" id="disableUseLocation" value="False"/> <input type="hidden" name="disablePopularDestinations" id="disablePopularDestinations" value="False"/> <input type="hidden" name="disableRecentSearches" id="disableRecentSearches" value="False"/> <input type="hidden" name="lang" id="lang" value="en"/> <input type="hidden" name="numResults" id="numResults" value="4"/> </form> <input type="hidden" id="passenger-text" value="Passenger"/> <input type="hidden" id="passengers-text" value="Passengers"/> <input type="hidden" id="required-text" value="Required"/> <input type="hidden" id="lang_addreturn" value="Add return"/> <div class="planner-payment-container"> <p>We accept:</p> <div class="planner-payment-container--logos"> <img class="lazy" alt="VISA logo" id="jp-payment-visa" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/Visa.png"> <img class="lazy" alt="MasterCard logo" id="jp-payment-master" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/Mastercard.png"> <img class="lazy" alt="Maestro logo" id="jp-payment-maestro" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/Maestro.png"> <img class="lazy" alt="PayPal logo" id="jp-payment-paypal" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/Paypal.png"> <img class="lazy" alt="Amazon Pay logo" id="jp-payment-amazon" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/Amazon.png"> <img class="lazy" alt="Clearpay logo" id="jp-payment-clearpay" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/ClearPay_logo.png"> <img class="lazy" alt="Apple Pay logo" id="jp-payment-applepay" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/apple-pay.png"> <img class="lazy" alt="JCB logo" id="jp-payment-jcb" src="/web/20240404223941im_/https://www.nationalexpress.com/dist/images/global/JCB_logo.gif"> </div> </div> </div> </div> </div> </div> <div class="sectionGroup container"> <ul class="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item breadcrumb-home" itemprop="item" href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en"> <span itemprop="name">Home</span> </a> <meta itemprop="position" content="1"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item" itemprop="item" href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help"> <span itemprop="name">Help</span> </a> <meta itemprop="position" content="2"/> <span class="divider"></span> </li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> <a class="breadcrumb-item active" itemprop="item" href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/accessibility"> <span itemprop="name">Accessibility</span> </a> <meta itemprop="position" content="3"/> </li> </ul> <div class="row"> <div class=""> <div data-group-name="" data-title="Code of Practice for disabled customers" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__"> <div class="sectionGroup__block__color-summary"> <h2>Code of practice for disabled customers</h2> <p>This is where you can discover all you need to know about accessibility and inclusion for customers at National Express and how we work to make your journey better.</p> <p>We are committed to continually improving the service we provide to the millions of customers travelling with us every year. We will always listen to customer feedback to make sure we get things right. We monitor the processes we have in place and amend them as necessary to maintain high levels of service for our disabled customers.</p> <p>You can contact our Assisted Travel Team on 03717 818181 to talk through your needs (lines open 8am - 8pm, 7 days a week), or <a data-udi="umb://document/2013987ae4334a9fb2bfdacbd59c4a0b" href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted Travel">email us using our assisted travel form</a>. It isn’t a requirement to book your assistance in advance but it will help us to provide your assistance and ensure you have the best possible experience with us. <strong>Please note, seat belt extenders can also be requested via our Assisted Travel Team.<br><br></strong></p> <p><span class="rte-resizableImage"><img id="__mcenew" src="/web/20240404223941im_/https://www.nationalexpress.com/media/5527/guide-dog.jpg" alt="Guide dog" data-udi="umb://media/571cd347888e47758ff2b78b5d9c256c"> <img id="__mcenew" src="/web/20240404223941im_/https://www.nationalexpress.com/media/5542/wheelchair-on-coach.jpg" alt="Wheelchair lift in use" data-udi="umb://media/c785d26e683f41c89ac331aac5d9ca90"><br></span></p> <p> </p> <p>We are committed to ensuring that every customer is treated with respect by everyone at National Express. Our team are trained to deliver great customer service which includes a commitment to equality and specific disability awareness training.</p> <p>Our aim is to deliver an outstanding service to every customer, every time and to ensure everyone can make use of our services, as long as it is safe to do so.</p> <p>We also give advice and guidance to our station customer service teams and drivers on how they can best serve our disabled customers.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="Journey assistance cards" data-open-this-tab="True"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> <i class="fa fa-info-circle fa-fw" aria-hidden="true"></i> Journey assistance cards <button class="sectionGroup__block__accordion__icon accordion--arrow sectionGroup__block__accordion__noArrow"> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We have created a selection of journey assistance cards for passengers. These explain to our staff and drivers any need for assistance or exemptions from requirements, eg, if unable to wear a face covering.</p> <p><strong><a rel="noopener noreferrer" data-udi="umb://media/69432e0019f14a268fc4c84b4c345dd7" href="/web/20240404223941/https://www.nationalexpress.com/media/9505/assisted-travel-cards-11-2022.pdf" target="_blank" title="Assisted-Travel-Cards-11-2022.pdf" class="primaryButton primaryButton--blue button-spacer">Download journey assistance cards</a></strong></p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="Wheelchairs, assistance and Coach station facilities" data-role="container" class="--container-80-20 container__clear"> <div class="--container-80 --help-blocks col-md-8"> <div class="sectionGroup__block"> <div class="sectionGroup__block__"> <div class="sectionGroup__block__color-summary"> <h2>Information and guidelines for wheelchair users</h2> <p>We welcome feedback regarding the accessibility and inclusion of our services and strive to take this on board to help to continually make improvements. We ensure that all of our drivers, coach station and ticket office teams are reminded to review our policies so that we can continue to welcome customers for a safe and comfortable journey.</p> <p>We advise that our customers who are wheelchair users book travel in advance, although this is not essential. This will allow us to carry out the following checks:</p> <ul> <li><strong>that the wheelchair is compatible with the space on the coach</strong></li> <li><strong>that the combined weight of the customer and the wheelchair do not exceed the maximum weight capacity of being lifted by the wheelchair lift</strong></li> <li><strong>that the locations at which the customer plans to board and alight the coach from are accessible stops at which the wheelchair lift can be deployed</strong></li> <li><strong>that the specific coach on which the customer plans to travel is not already fully booked</strong></li> </ul> <p>We recommend you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of travel. This will ensure we are able to carry out these checks. If you book same-day travel we will make all reasonable efforts to carry out these checks on the day. If these are clear, we will be able to complete the booking.</p> <p> </p> </div> </div> </div> </div> <div class="--container-20 --help-blocks col-md-4"> <div class="sectionGroup__block"> <div class="sectionGroup__block__dark-blue"> <div class="sectionGroup__block__color-summary"> <h4>Arranging assistance</h4> <p>We have a dedicated team to support customers, you can contact our Assisted Travel Team to talk through any assistance needs on 03717 81 81 81 (lines open 8am - 8pm 7 days a week), <span>or </span><a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted travel form">email us using our assisted travel form</a><span>.</span></p> </div> </div> </div> <div class="sectionGroup__block"> <div class="sectionGroup__block__dark-blue"> <div class="sectionGroup__block__color-summary"> <h4>Coach Station Facilities</h4> <p>To download or view a full list of facilities, including accessibility features available at our coach and bus stations, please see our <a rel="noopener noreferrer" data-udi="umb://media/33f2cbca93c44a4b95f0138d8928b216" href="/web/20240404223941/https://www.nationalexpress.com/media/2368/facilities-directory.pdf" target="_blank" title="Facilities Directory.pdf">Facilities Directory</a>. Alternatively please contact our Assisted Travel Team. We also have some of our sites listed on AccessAble, which includes more details of the <a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223941/https://www.accessable.co.uk/organisations/national-express" target="_blank">accessibility of our sites</a>.</p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="Stops where the lift can be deployed" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__grey"> <div class="sectionGroup__block__color-summary"> <h2><a id="stops"></a>Stops where the lift can be deployed</h2> <p>This list details our most popular stops where the wheelchair lift can be deployed and is not inclusive of all stops National Express serve. If a stop you need isn’t listed please contact our assisted travel team on 03717 818181 (option 3) <span>(lines open 8am - 8pm 7 days a week) </span><span>or </span><a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted travel form">email us using our assisted travel form</a> and we will check for you.<a id="accessible"></a></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion grouped--accordion hasNoSubLabel" data-group-name="Access" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> <i class="fa fa-info-circle fa-fw" aria-hidden="true"></i> Accessible stops <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>This list details is our most popular accessible stops and is <strong>not</strong> inclusive of all stops National Express serve. If you cannot see a stop that is local to you please call us on 03717 818181 (option 3) <span>(lines open 8am - 8pm 7 days a week) </span>and we will check for you.</p> <ul> <li>Bath</li> <li>Birmingham</li> <li>Birmingham Airport</li> <li>Blackpool</li> <li>Bournemouth</li> <li>Bradford</li> <li>Bridgwater</li> <li>Brighton (Coach Station)</li> <li>Bristol</li> <li>Bristol Airport</li> <li>Cambridge Parkside (City Centre)</li> <li>Cambridge (Trumpington Park & Ride)</li> <li>Canterbury</li> <li>Cardiff</li> <li>Cardiff University</li> <li>Cheltenham</li> <li>Chesterfield</li> <li>Chippenham</li> <li>Cirencester</li> <li>Coventry</li> <li>Derby</li> <li>Edinburgh</li> <li>Exeter</li> <li>Fareham</li> <li>Gatwick Airport (North)</li> <li>Gatwick Airport (South)</li> <li>Glasgow</li> <li>Gloucester</li> <li>Guildford - Park Barn</li> <li>Heathrow Airport</li> <li>Heathrow Airport (T4)</li> <li>Heathrow Airport (T5)</li> <li>Hemel Hempstead</li> <li>Hull</li> <li>Ipswich</li> <li>Leeds</li> <li>Leicester</li> <li>Liverpool One Bus Station</li> <li>London (Bow)</li> <li>London (Finchley Rd)</li> <li>London (Hammersmith)</li> <li>London (Liverpool Street Stn)</li> <li>London (Marble Arch, for Stansted)</li> <li>London (Marble Arch)</li> <li>London (Stratford)</li> <li>London (Sutton - Rail Station)</li> <li>London Victoria</li> <li>Loughborough</li> <li>Luton</li> <li>Luton Airport</li> <li>Manchester</li> <li>Manchester Airport</li> <li>Mansfield</li> <li>Middlesbrough</li> <li>Milton Keynes Coachway</li> <li>Newcastle upon Tyne</li> <li>Newport (S.Wales)</li> <li>Northampton</li> <li>Norwich</li> <li>Nottingham</li> <li>Oxford</li> <li>Peterborough</li> <li>Plymouth Coach Station, Armada Way</li> <li>Poole</li> <li>Portsmouth, The Hard, Interchange</li> <li>Preston [Lancashire]</li> <li>Ringwood</li> <li>Sheffield</li> <li>Sheffield (Meadowhall)</li> <li>Southampton</li> <li>Stansted Airport</li> <li>Stoke-on-Trent</li> <li>Sunderland</li> <li>Swansea</li> <li>Swindon, New Bridge Square</li> <li>Taunton</li> <li>Thetford</li> <li>Torquay</li> <li>Winchester</li> <li>Woking</li> <li>Wolverhampton</li> <li>York - This stop is accessible in all directions and will pick up and drop off from York rail station, stop RC. </li> </ul> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="Digital Accessibility" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__"> <div class="sectionGroup__block__color-summary"> <h2>Digital Accessibility</h2> <p>National Express recognises the importance of making its online services available to all and to design and develop this website to be accessible to as many users as possible.</p> <p>Where possible this website has been coded to comply with the World Wide Web Consortium (W3C) Web Accessibility Guidelines Priority Levels 1, 2 and 3 (Conformance Level "AAA").</p> <p>National Express will continue to test future updates of this site and remains committed to maintaining its compliance with appropriate accessibility guidelines and serving the widest possible audience for our services.</p> <p>For questions about our continuing efforts to make web-based information accessible to all users, or to report an accessibility problem on any of our pages, please <a data-udi="umb://document/7a01f417dd8740eaa450b141ffe0ad70" href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact" title="Contact">contact us</a>.</p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="Sunflower Lanyard Scheme" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__dark-blue"> <div class="sectionGroup__block__color-summary"> <h2>Sunflower Lanyard Scheme</h2> <p>We support the Sunflower Lanyard Scheme.</p> <p>Living with a Hidden Disabilities can make daily life more demanding for many people, but it can be difficult for others to recognise, acknowledge or understand the challenges faced. The Hidden Disabilities Sunflower suggests happiness, positivity and strength and intends to allow everyone with Hidden Disabilities to choose to be subtly visible when they need to be.</p> <p>If you have a hidden disability and would like a lanyard, please contact our assisted travel team on 03717 81 81 81 (lines open 8am - 8pm 7 days a week), or email using our assisted travel form. Further information on the Sunflower Lanyard Scheme can be found <a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223941/https://hiddendisabilitiesstore.com/about-hidden-disabilities-sunflower" target="_blank" title="Hidden disabilities store">here</a>.</p> <p> </p> </div> </div> </div> </div> </div> </div> <div class=""> <div data-group-name="" data-title="The code of practice" data-role="container" class="--container-full-width container__clear"> <div class="--container-100 row" style="margin:0 5px"> <div class="sectionGroup__block"> <div class="sectionGroup__block__"> <div class="sectionGroup__block__color-summary"> <h2><span style="text-decoration: underline;"></span>The Code of Practice</h2> <p>This code applies to all disabled customers and those with reduced mobility. We recognise that disabilities and/or conditions are not always visible. If you have any reasonable adjustments or accessibility requirements please let us know and we will always aim to help wherever we can.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 1. Arranging assistance <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p><strong><span style="text-decoration: underline;">Our Assisted Travel Team</span></strong></p> <p>Our dedicated Assisted Travel Team offers travel support by providing journey and booking information and, subject to availability, they can reserve a front seat and/or the dedicated wheelchair space. They can discuss and agree on the level of assistance that may be required at each stage of your journey and advise you on what can be provided.</p> <p>To discuss any adjustments or accessibility requirements you may have, contact our Assisted Travel Team by calling 03717 81 81 81, (lines are open 7 days a week 8am - 8pm) or email using our <a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted travel form">assisted travel form</a>. Further contact details are provided at the end of this Code of Practice. When getting in touch, simply explain your requirements and once an advisor has assessed the details, they will give you all the information you will need for your journey.</p> <p>Please make sure you give us as much information as possible before you travel as this will help us deliver the right service on the day.</p> <p><strong><span style="text-decoration: underline;">Booking Assistance</span></strong></p> <p>When booking your assistance we recommend you let us know what contact our Assisted Travel Team at least 36 hours before you intend to travel (wherever possible). We can then discuss any assistance needs you have. The more information you provide and the further in advance we can discuss it with you, the better prepared we will be to meet your needs when you travel with us. However, if you do book travel on the same day or less than 36 hours in advance, we will still make all reasonable efforts to meet your needs for when you travel with us.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 2. Travel with wheelchairs <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p><strong><span style="text-decoration: underline;">Access to our coaches</span></strong></p> <p>Wheelchair access to our coaches is via a lift located at the front of the coach. Our wheelchair accessible coaches have an extra-large entrance and a flat floor throughout the coach to aid mobility.</p> <p>We regularly invest in new coaches and all of our fleet now has a wheelchair lift at the front entrance.</p> <p><strong><span style="text-decoration: underline;">Standing on the wheelchair lift</span></strong></p> <p>We are not able to permit customers or colleagues to stand on the lift whilst in use. To assist boarding if you are unable to use the steps, we have invested in manual wheelchairs, stored in the luggage hold of each of our coaches. The wheelchair will be used to seat you when the lift is used and provide step-free access onto the coach. Please visit the below section on Travelling in a National Express Wheelchair and transferring to a seat.</p> <p><strong><span style="text-decoration: underline;">Wheelchair users travelling in a coach seat</span></strong></p> <p>For customers who can and/or would prefer to transfer from their wheelchair to a coach seat, we can transport lightweight wheelchairs safely stowed in the luggage hold of the coach. A wheelchair can be safely stowed in the luggage hold when:</p> <p style="padding-left: 30px;">(i) it is capable of being folded and unfolded<br/>(ii) if it can’t be folded, it can be dismantled and reassembled by the passenger or their carer/companion<br/>(iii) if it has a battery, the battery is a dry fuel cell or gel fuel cell or lithium battery. There is no requirement for customers to remove or do anything relating to the battery or power of the wheelchair when stored in the hold of the coach or when used to travel in the cabin of the coach for the journey duration.<br/>(iv) it has no assistance or auxiliary aids which would make it unsafe for stowage; and<br/>(v) it weighs no more than 20kg.</p> <p>We will also need to check that the stops at which you plan to board and alight the coach are wheelchair accessible so that the coach lift can be deployed.</p> <p>We therefore recommend that a customer wishing to transfer from their wheelchair to a coach seat books with us at least 36 hours in advance of travel, by contacting our Assisted Travel team. This will allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and that the stops you plan to use are wheelchair accessible and the lift can be deployed.</p> <p>However, if you book travel on the same day or less than 36 hours in advance we will make all reasonable efforts to complete these required steps within the time period provided.</p> <p><strong><span style="text-decoration: underline;">Wheelchair users travelling in their wheelchairs in the designated wheelchair space</span></strong></p> <p>We recognise that..,.The wheelchair space on our coaches is fitted with a seat which can be quickly and easily removed. We recognise that some wheelchair users can, must, or prefer to, travel in a coach seat rather than in their wheelchair. Having a seat in the space means both disabled customers and other customers can use this seat when the space is not required by wheelchair users travelling in their wheelchair.</p> <p>For those customers who want to travel in their wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Team or here) to ensure that we are able to provide travel (the “Requirements”). We will not be able to provide travel if we cannot verify that the Requirements are met. We therefore recommend that a passenger planning to travel in their wheelchair makes a booking at least 36 hours in advance of travel by contacting our Assisted Travel Team to give us time to carry out the necessary checks. However, if you book travel on the day or less than 36 hours in advance we will make reasonable efforts to complete these required steps within the time period provided.</p> <p>When notifying us, we ask that you give us details of the size, make and model of the wheelchair you will be travelling in and any modifications you might have made to the wheelchair so we can make the necessary checks. These checks relate specifically to whether the wheelchair can be safely secured in the wheelchair space on our coaches.</p> <p>If we have previously confirmed the compatibility of a particular wheelchair, this information will be stored on our database, so we should be able to reconfirm compatibility at the point you call our Assisted Travel Team, or very soon thereafter.</p> <p><strong><span style="text-decoration: underline;">Travelling in a National Express Wheelchair and transferring to a seat</span></strong></p> <p>All of our coaches have wheelchairs which are stowed in the luggage hold and are available for passengers to use to board the coach and transfer to a seat using the passenger lift. To board in this way, we will be required to make the checks outlined below prior to your journey</p> <p style="padding-left: 30px;">(i) that the stops you wish you board and alight are stops where the passenger lift can be safely deployed. <br/>(ii) that there is space on the coach.</p> <p>We therefore recommend that a passenger wishing to board the coach using a National Express makes a booking at least 36 hours in advance of travel, by contacting our Assisted Travel Team, however customers can turn up and travel without pre-booking.</p> <p><strong><span style="text-decoration: underline;">Limitations on Travel</span></strong></p> <p>While our coaches are wheelchair accessible, the toilets on our coaches are not. Should you have any requirements in this respect, please advise our Assisted Travel Team when discussing your journey. If you need to use the toilet during your journey, ask the driver to make a stop at the next available/appropriate station.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 3. Travel with mobility scooters <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>While customers cannot travel in their mobility scooters, we do accept small lightweight mobility scooters that can be safely stowed in the luggage hold of the coach. A mobility scooter can be safely stowed in the luggage hold when:</p> <p>(i) it is capable of being folded and unfolded;<br/>(ii) it can be dismantled and reassembled by the passenger or their carer/companion (if it can’t be folded);<br/>(iii) the battery is a dry fuel cell or gel fuel cell or lithium battery. There is no requirement for customers to remove or do anything relating to the battery or power of the wheelchair when stored in the hold of the coach or when used to travel in the cabin of the coach for the journey duration<br/>(iv) it has no assistance or auxiliary aids which would make it unsafe for stowage; and<br/>(v) the heaviest part of the mobility scooter weighs no more than 20kg.</p> <p>We recommend that a customer planning to stow a mobility scooter in the luggage hold makes a booking at least 36 hours in advance of travel, by contacting our Assisted Travel Team. This will allow us to check that your mobility scooter (and ancillary equipment if applicable) is safe for stowage in the luggage hold. However, if you wish to book travel on the day or less than 36 hours in advance we will make all reasonable efforts to complete these required steps within the time period provided.</p> <p>In order to carry out the above checks, we will need you to give us details of the size, make and model of the mobility scooter you will be travelling with.</p> <p>We will advise you either at the time of booking or by calling you back, about the suitability of your mobility scooter for carriage in the luggage hold of our coaches. If we have previously confirmed the compatibility of a particular mobility scooter, this information will be stored on our database, so we should be able to reconfirm compatibility at the point you call our Assisted Travel Team, or very soon thereafter.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 4. Assistance services <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <ul> <li>Our team and drivers are expected to: <ul> <li>Recognise and offer reasonable assistance, wherever possible or on request, to our disabled customers and those customers with any accessibility requirements;</li> <li>Be flexible, polite and respectful in their response to requests for assistance;</li> <li>Respond to specific requests from our Assisted Travel Team, ensuring that particular/specified requirements are met;</li> <li>Whenever possible, carry disabled customers’ luggage (or luggage belonging to customers with reduced mobility) to/from the departure/pickup point (maximum weight 20kg).</li> </ul> </li> <li>If you are disabled, have reduced mobility, or a long term health condition which requires a reserved / specific seat we can reserve a seat on the coach for you, if you feel this would be helpful to you during your journey (subject to availability).</li> <li>We will keep our drivers and station team informed of your specific requirements and ensure that they provide the appropriate assistance.</li> <li>Our drivers and station team will load and unload your luggage (including your wheelchair and/or mobility scooter if they meet the requirements referred to in section 2 or 3 as applicable above) to and from the coach, but they are unable to assist with items over 20kg.</li> <li>Our drivers will also offer appropriate assistance when required by providing a steady arm for you to hold while you board and/or disembark a service and/or to assist you to your seat. If you need assistance getting on or off a coach, just let us know by contacting our Assisted Travel Team or tell the driver on the day.</li> <li>We can only offer assistance in the station or at a stop where we have National Express staff and during the hours we have staff on-site. If you need assistance in the station or at a stop, just let us know by contacting our Assisted Travel Team. We will then let you know if the station/stop you will be using is staffed. If it is, we will do all we can to make sure that a member/s of our team are there when you get on or off your coach (during the advertised opening hours). We will make reasonable efforts to provide this assistance in a prompt and timely manner. To download or view a full list of facilities available to customers at our stations/stops, please see our <a data-udi="umb://media/33f2cbca93c44a4b95f0138d8928b216" href="/web/20240404223941/https://www.nationalexpress.com/media/2368/facilities-directory.pdf" title="Facilities Directory.pdf">Facilities Directory</a></li> <li>Drivers of coaches travelling to London Victoria Coach Station (VCS) will – when they have been notified to do so – request Mobility Assistance from the Transport for London (TfL) Help Point Team at VCS. VCS is owned and operated by Transport for London (TfL). TfL provides its own Mobility Assistance service for National Express and members of the public with reduced mobility. For information in respect of the mobility assistance available at VCS please visit <a href="http://web.archive.org/web/20240404223941/http://www.tfl.gov.uk/">www.tfl.gov.uk</a>.</li> <li>We welcome customers who require oxygen carried in hand-held/personal oxygen bottles or portable breathing aids. Unfortunately, we cannot carry any larger canisters for safety reasons.</li> </ul> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 5. Assistance dogs & animals <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We welcome highly trained assistance dogs and assistance animals on our coaches. We do recommend that customers pre-book as this will help us ensure that you and your assistance dog/animal get a seat and that your assistance dog/animal has enough space for the duration of the journey.</p> <p>You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or <a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted travel form">email us using our assisted travel form</a><span>.</span></p> <p>We:</p> <ul> <li>request that assistance dogs or animals wear a safety harness or are placed in a pet carrier that can fit on a seat when on board the Coach which shall be attached to the seatbelt of a spare seat. The safety harness or pet carrier is something that you, the Customer, will be required to provide; and</li> <li>require that, where applicable, you ensure that your assistance dog is transported in compliance with the requirements of the Dangerous Dogs Act 1991 (and any other relevant legislation).</li> </ul> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 5.1. Restricted animals <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>For Animal welfare and, Health & Safety, there are groups of animals that are restricted for travel;</p> <ul> <li>Puppies under 12 weeks old, other juvenile animals.</li> <li>Birds or flying mammals.</li> <li>Non-domesticated/‘wild’ animals including but not limited to; hedgehogs, any animal from the weasel family, foxes, squirrels and rats.</li> <li>Reptiles e.g. snakes and lizards, insects, spiders, amphibians and fish.</li> <li>Livestock/farm animals including but not limited to; micro pigs, and pigmy goats.</li> </ul> <p>This is not an exhaustive list, customers can contact us to discuss, please contact our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or <a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted travel form">email us using our assisted travel form</a><span>.</span></p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 6. We are unable to support with <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <ul> <li>Our staff are not permitted to assist you with eating or with personal care/hygiene.</li> <li>Health and Safety considerations mean that we cannot lift or carry you in any way (either on or off the coach or in or out of your seat), or take any other action that might put our team’s own health, safety or welfare at risk.</li> <li>We cannot provide any medical service such as giving injections. If you have a medical condition that requires others to provide this type of care, make sure you always travel with a companion, who can assist you during your journey.</li> <li>Our drivers and teams are unable to dismantle or reassemble mobility scooters or wheelchairs.</li> </ul> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 7. Disabled Coachcard <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>For an annual fee, our Disabled Coachcard gives you 1/3 off your travel, all year round. You can purchase a coachcard via our <a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/offers/coachcards/disabled" target="_blank">Disabled Coachcard page</a><br/><br/>You can also buy over the phone by calling our booking line on <strong>03717 818 181</strong>, or at our coach stations and travel agents across the UK. Please click <a rel="noopener noreferrer" data-udi="umb://media/5c432ec096eb44e1886b6ee9d7e886f2" href="/web/20240404223941/https://www.nationalexpress.com/media/2831/active_agents_nov_19.pdf" target="_blank" title="Active agents Nov 2019">here </a>to find your nearest booking agent.</p> <p>To use your Disabled Coachcard you’ll just need to provide your card number when you book your ticket and ensure that you have it with you whenever you travel (as it is a discounted ticket).</p> <p>The Disabled Coachcard offers discounts all year round – you can use it any time, every day, with no peak or off-peak restrictions.</p> <p>Leaflets are also available at all our coach stations. Alternatively, contact our Assisted Travel Team for more information.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 8. National Express Assisted Travel Team <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>Our Assisted Travel Team is based in our Customer Service Centre in central Birmingham. The team can be contacted by phone, text talk services and email, and are/will:</p> <ul> <li>Available between 8am and 8pm seven days a week (you can send us an email outside of these hours and we will deal with your email at the earliest opportunity)</li> <li>Specially trained to respond to requests for assistance from our disabled customers. Advisors will ask for all the necessary and relevant information required to help us deliver the best possible service on the day of travel</li> <li>Respond to all requests for information and for disabled assistance within 24 hours</li> <li>Provide information and communication by<span> </span><a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted travel form">email us using our assisted travel form</a><span>.</span></li> <li>Provide access to large print information, or other formats if you require, please ask.</li> <li>Investigate, follow-up and report back to you should you tell us about anything that went wrong with your journey</li> <li>Advise you if you make a request we cannot fulfil</li> <li>If you notify us that your pre-booked arrangements did not meet your expectations, investigate and report back to you</li> </ul> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 9. Relevant legislation <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>When meeting our commitments to disabled customers, we take into account relevant UK legislation including (without limitation) the Equality Act 2010.</p> <p>We also take into account all relevant parts of EU legislation including Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport. A full version of the legislation is available <a rel="noopener noreferrer" href="http://web.archive.org/web/20240404223941/https://europa.eu/youreurope/citizens/travel/passenger-rights/bus-and-coach/index_en.htm" target="_blank">here</a>. For more information, visit <a rel="noopener noreferrer" data-udi="umb://media/49037168bf9d49658029ec163aa154e1" href="/web/20240404223941/https://www.nationalexpress.com/media/2080/passenger-rights-2013-info-sheet-vsn-4-nov-18-1.pdf" target="_blank" title="Passenger Rights 2013 Info sheet">our website</a>.</p> </div> </div> </div> <div class="sectionGroup__block no-gaps sectionGroup__block__accordion ungrouped--accordion hasNoSubLabel" data-group-name="" data-open-this-tab="False"> <div class="sectionGroup__block--accordion--new--grey bus--accordion--grey "> <h3 class="sectionGroup__block__accordion__title"> 10. Contact us <button class="sectionGroup__block__accordion__icon accordion--arrow "> <i class="accordionIcon fa fa-caret-down" aria-hidden="true"></i> </button> </h3> <div class="sectionGroup__block__accordion__text"> <p>We really do welcome feedback and comments from all our customers, which helps us to understand how we can improve our service to you.</p> <p>If you want to contact our Assisted Travel Team, need any further information before you book your coach journey, or just wish to confirm any of the points raised, please contact us by any of the methods detailed below:</p> <p>By calling our team on <strong>03717 81 81 81</strong>, lines open 7 days a week, 8am - 8pm.</p> <p><strong>Via email:</strong> <a href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/contact/assisted-travel" title="Assisted travel form">Our assisted travel form</a><span>.</span></p> <p><strong>By post:</strong></p> <p>The Assisted Travel Team<br/>National Express<br/>National Express House<br/>Mill Lane<br/>Digbeth<br/>Birmingham<br/>B5 6DD</p> <p>All tickets are issued and passengers carried subject to <a data-udi="umb://document/9686490fe99f4b06aad6ef78a6f5b484" href="http://web.archive.org/web/20240404223941/https://www.nationalexpress.com/en/help/conditions-of-carriage" title="Conditions of Carriage">the National Express General Conditions of Carriage</a>.</p> <p>Issued by: National Express Ltd, National Express House, Birmingham Coach Station, Mill Lane, Birmingham B5 6DD.</p> <p>Company registration number: <strong>2590560</strong></p> <p> </p> </div> </div> </div> </div> </div> </div> </div> <div class="row backtotop"> <p id="backtotop"><i class="fa fa-arrow-up" aria-hidden="true"></i> Back to top</p> </div> </div> <div class="footerGroup row" style="display:none"> <div class="container"> <div class="col-xs-12 col-sm-12 col-md-4 col-lg-4"> <div class="footerGroup__block"> <input type="hidden" name="current-page-language" 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<img class="lazy" alt="MasterCard logo" id="payment-mastercard" data-src="/dist/images/global/Mastercard.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Maestro logo" id="payment-maestro" data-src="/dist/images/global/Maestro.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="PayPal logo" id="payment-paypal" data-src="/dist/images/global/Paypal.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Amazon Pay logo" id="payment-amazon" data-src="/dist/images/global/Amazon.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Clearpay logo" id="payment-clearpay" data-src="/dist/images/global/ClearPay_logo.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="Apple Pay logo" id="payment-applepay" data-src="/dist/images/global/apple-pay.png?v=master-c173ded7136674dd050c406496550e97882cf162"> <img class="lazy" alt="JCB logo" id="payment-jcb" data-src="/dist/images/global/JCB_logo.gif?v=master-c173ded7136674dd050c406496550e97882cf162"> </p> <p class="brand__payment--desc"> © Copyright National Express Ltd 2024 </p> </div> </div> </div> <div class="modal fade" id="nx-journey-search-openreturn" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Open Return Information</h4> </div> <div class="modal-body"> <p> </p> <p><strong>Book your return</strong></p> <p>Your Open Dated Return is valid for 3 months from your outbound journey. <br/>To guarantee your seat on your return you need to confirm your ticket before you travel on<br/><a href="http://web.archive.org/web/20240404223941/http://www.nationalexpress.com/en/help/tickets/open-returns">www.nationalexpress.com/en/help/tickets/open-returns</a> or call 0371 781 8181.</p> <p><br/><strong>Open Dated Return Information</strong></p> <p>If your return date is not yet known, open return tickets provide flexibility.<br/>When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.<br/>To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting <a href="http://web.archive.org/web/20240404223941/http://www.nationalexpress.com/en/help/tickets/open-returns">www.nationalexpress.com/en/help/tickets/open-returns</a> or call us on 03717 81 81 81.<br/>Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).<br/>Valid on any day throughout the year.</p> <p><em><strong>Open returns are not available on European journeys.</strong></em></p> <div><i> </i></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-disabled-information" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Wheelchair accessibility</h4> </div> <div class="modal-body"> <h4>Accessible Coaches</h4> <p>The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel.</p> <p>To see a list of accessible coach routes please visit our <a href="/web/20240404223941/https://www.nationalexpress.com/en/help/accessibility#stops" title="Accessible Coach Stops">Accessibility page.</a></p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <p><span>03717 81 81 81 - (</span><span>option 3) </span><span>(lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.</span></p> <p>For more information please visit our <a href="/web/20240404223941/https://www.nationalexpress.com/en/help/disabled-travellers" title="Assisted Travel">Disabled travellers page.</a></p> <p> </p> <p> </p> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center " id="passengers-information">Passengers & Wheelchair accessibility</h2> </div> <div class="modal-body"> <a href="#passenger-descriptions" class="nx-clickable">Passenger descriptions</a> | <a href="#wheelchair-accessibility" class="nx-clickable">Wheelchair accessibility</a> <a name="passenger-descriptions"></a> <h3 id="passenger-descriptions">Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adult (16+) and Children (3-15)</h4> <p>Children <strong>under</strong> 14 cannot travel alone unless accompanied by an adult (16+). Please note, you may be required to show proof of age at any point during your journey. Failure to do so, may result in the full adult fare being charged.</p> <h4>Children (3-15)</h4> <p>Children <strong>under</strong> 14 cannot travel alone unless accompanied by a responsible adult (16+).</p> <h4>Disabled Children</h4> <p>Should be booked as Children. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline.</p> <h4>Car seats</h4> <p>We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat.</p> <h4>Booster Seats</h4> <p>Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. We carry a limited number onboard most coaches.</p> <p>If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day.</p> <h4>Booster seats</h4> <p>Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts.</p> <p>Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel.</p> <p>03717 81 81 81 - (<span>option 3) </span><span>(lines open 8am - 8pm 7 days a week). Calls to this number are charged at local rate.</span></p> <p><a name="wheelchair-accessibility"></a></p> <h3 id="wheelchair-accessibility">Wheelchair accessibility</h3> <h4>Accessible Coaches</h4> <p>You can find a list of accessible coach stops on our <a rel="noopener noreferrer" href="/web/20240404223941/https://www.nationalexpress.com/en/help/accessibility#stops" target="_blank">Accessibility page</a>.</p> <p>Please call us 36 hours prior to travelling to check the latest status.</p> <h4>Assisted Travel Helpline</h4> <p>If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel.</p> <p> </p> <a href="#back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="eu-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center">Passenger descriptions</h2> </div> <div class="modal-body"> <h3>Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adult (26 - 59)</h4> <p>Adult fares are applicable to all passengers aged between of 26 and 59 inclusive.</p> <h4>Child 0 - 12 inclusive</h4> <p>Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over.</p> <p>Unaccompanied children will not be carried</p> <h4>Young persons (13 - 25)</h4> <p>Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over.</p> <p>Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian.</p> <h4>Senior (60 and over)</h4> <p>Passengers aged 60 and over are entitled to receive a small discount on European journeys. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book.</p> <p> </p> <a href="#eu-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="nx-journey-search-coachcards" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="cc-back-to-top"></a> <button type="button" class="close nx-ease-in-out" data-dismiss="modal" alt="Close" title="Close" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h4 class="modal-title text-center ng-binding">Coachcards</h4> </div> <div class="modal-body"> <p>Please select your passenger type first and then add your coachcards.</p> <p>We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round.</p> <p>Prices shown include your coachcard discount, your coachcard number will be required during the booking process.</p> <a href="#cc-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <div class="modal fade passengerClick" id="ouibus-passengers-information-modal" tabindex="-1" role="dialog" style="display: none;"> <div class="modal-dialog modal-lg modal-xlg" role="document"> <div class="modal-content nx-modal-content"> <div class="modal-header"> <a name="eu-back-to-top"></a> <button type="button" class="close nx-ease-in-out" alt="Close" title="Close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true"><i class="fa fa-times-circle" aria-hidden="true"></i></span> </button> <h2 class="modal-title text-center">Passenger descriptions</h2> </div> <div class="modal-body"> <h3>Passenger descriptions</h3> <p>Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers.</p> <h4>Adults 2+</h4> <p>Adult fares are applicable to all passengers aged 2+. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian.</p> <h4>Infants 0-1 Inclusive</h4> <p>Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried.</p> <a href="#eu-back-to-top" class="nx-clickable">Back to top</a> <div class="modal-footer"></div> </div> </div> </div> </div> <script src="/web/20240404223941js_/https://www.nationalexpress.com/dist/js/vendor/jquery.3.5.1.min.js?v=master-c173ded7136674dd050c406496550e97882cf162" defer></script>  <script src="/web/20240404223941js_/https://www.nationalexpress.com/dist/js/vendor.min.js?v=master-c173ded7136674dd050c406496550e97882cf162" defer></script> <script src="/web/20240404223941js_/https://www.nationalexpress.com/dist/js/main.min.js?v=master-c173ded7136674dd050c406496550e97882cf162" defer></script> <script type="text/javascript"> window.addEventListener('DOMContentLoaded', function () { (function ($) { if ($('.cookie-msg').cookieBar) { $('.cookie-msg').cookieBar({ closeButton: '.cookie-btn' }); } })(jQuery); }); </script> <script src="/web/20240404223941js_/https://www.nationalexpress.com/Scripts/autocomplete.js" defer></script> <div id="delay_overlay"> <div class="nx-loader-holding-screen"> <div id="nx-loader-usp-message-top"></div> <div id="nx-loader-message"> <h3 class="ng-binding"> <div class="nx-loader"></div> <div class="nx-loader-icon"> <i class="fa fa-bus" aria-hidden="true"></i> </div> </h3> </div> <div id="nx-loader-usp-message-bottom"></div> </div> </div> </div> <style> .coachcardMsg {float: left;} /*hotfix for payment logos on mobile*/ @media only screen and (max-width: 550px) { .planner-payment-container { flex-direction: column !important; } .planner-payment-container--logos { flex-wrap: wrap; justify-content: center; } } /*END hotfix for payment logos on mobile*/ @font-face { font-family: "FontAwesome"; font-weight: normal; font-style: normal; src: local('FontAwesome'), url("http://web.archive.org/web/20240404223941im_/https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.eot?v=4.7.0"); src: local('FontAwesome'), url("http://web.archive.org/web/20240404223941im_/https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.eot#iefix&v=4.7.0") format("embedded-opentype"), url("http://web.archive.org/web/20240404223941im_/https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.woff2?v=4.7.0") format("woff2"), url("http://web.archive.org/web/20240404223941im_/https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.woff?v=4.7.0") format("woff"), url("http://web.archive.org/web/20240404223941im_/https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.ttf?v=4.7.0") format("truetype"), url("http://web.archive.org/web/20240404223941im_/https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/fonts/fontawesome-webfont.svg?v=4.7.0") format("svg"); font-display: swap; } /*Hotfix for jp calendar Pressing the back arrow sends user to BE*/ button.ui-datepicker-prev.ui-corner-all.ui-state-disabled {display: none;} /*END Hotfix for jp calendar*/ .disruption_major p { font-size: 1em !important;font-weight: 600 !important; } .disruption_major { padding: 5px 10px !important; } /* Modal link styles */ .modal-body a { text-decoration: underline; } div.plannerPassenger__coachCard i{color:#fff !important} /* Modal link styles */ .display_sitewide_content{margin-top:15px} .primaryNavigationBar__link { padding: 15px 15px; } @media (min-width:75em) { .primaryNavigationBar__link { padding: 15px 25px; } } @media (min-width:103.125em) { .primaryNavigationBar__link { padding: 15px 33px; } } .primaryNavigationBar__subHeading { cursor: pointer; } /*hotfix for static site wide .site-wide-message {background-color: #12354c;}.site-wide-message p {font-size: 1.2em;color: #fff;}.site-wide-message i {color: #fff;}.disruption_major--content a {color: #80badf;}*/ /*END hotfix for static site wide*/ /*Hotfix for dup sitewide msg*/ #d_major { transform: none !important; } .ds-item.bx-clone { display: none; } /*Sitewide icon cut off fix*/ .disruption_major i { margin-left: 5px } /*Hotfix for site wide text size*/ .disruption_major p { font-size: 1.2em; } .bx-viewport1 { height: auto !important } /*jp msg icon color fix*/ body .plannerForm i.fa-info-circle { color: #12354C; cursor: pointer; padding-left: 2px; } /*Hot fix for sitewide style change .disruption_major{background-color:#12354c}.disruption_major p{color:#fff;font-size:1.2em}.bx-wrapper{background-color:#12354c;color:#fff;padding:7px}.bx-wrapper a{color:#80badf}.bx-wrapper a:hover{color:#4198d0}.controls li a i{color:#fff}.disruption_major i{color:#fff;font-size:25px;}.dDesk .disruptionDesktop,.dMob .disruptionMobile{background-color:#12354c}.disruptionMsg{color:#fff;padding:5px}*/ /* PageSpeed - setting explicit height and widths for images @media only screen and (min-width: 992px) { .headerPrimary a.headerPrimary__logo img { width: 317px; height: 43px; } } @media only screen and (max-width: 991px) and (min-width: 400px) { .headerPrimary a.headerPrimary__logo img { width: 200px; height: 27.125px; } } @media only screen and (max-width: 399px) { .headerPrimary a.headerPrimary__logo img { width: 140px; height: 18.984px; } } */ .countriesList_dropdown img, .footerGroup__countriesList img { width: 32px; height: 32px; } div[data-title="USPs"] .textOffer img.iconpod-img { width: 48px; height: 48px; } /*.trustpilot--img img[alt="Trustpilot"] { width: 300px; height: 35px; }*/ .brand__payment img { width: 45px; height: 30.5px; } #app_download .footerGroup__button img { width: 132px; height: 39px; } img.living_logo { width: 80px; height: 63px; } .brand .brand__desc img[alt="National Express"] { width: 220px; height: 30px; } #mmplus-tab img { width: 32px; height: 27px; } /* Reduce font-weight */ p { font-weight: 500; } /* Modal link styles */ .modal-body a { text-decoration: underline; } /* Web Accessibility contrast fixes */ .clock_message .js-item1 a { color: #2551EE; } </style> <style> /* Mega menu buttons issue */ .primaryNavigationBar__item .two_nav_offerCard .offerCard__content { height: 57%; padding: 7px ; } .primaryNavigationBar__item .col-md-8 .offerCard__content { height: 50%; } @media screen and (min-width: 992px) and (max-width: 1199px) { .primaryNavigationBar__item .two_nav_offerCard .offerCard__content { height: 50%; padding: 0px; } .primaryNavigationBar__item .two_nav_offerCard .offerCard__content .offerCard__title { font-size: 1.6em; } .primaryNavigationBar__item .two_nav_offerCard .offerCard__content .offerCard__subtitle { font-size: 1.2em; } .primaryNavigationBar__item .two_nav_offerCard .offerCard__content .primaryButton { font-size: 1em; } } </style> <style> /* Clearpay pod - remove overlay */ div[style*="/media/11069/mint-clearpay-pod.jpg"] > div.offerCard__overlay { background-color: transparent !important; opacity: 0 !important; } div[style*="/media/11069/mint-clearpay-pod.jpg"] > div.offerCard__content .offerCard__title, div[style*="/media/11069/mint-clearpay-pod.jpg"] > .offerCard__content .offerCard__subtitle { color: #000000 !important; } </style> <script> // This script fixes a bug where if mobile menu is open on a smaller screen, maximising window keeps the mobile menu open. window.addEventListener('DOMContentLoaded', function () { (function ($) { (function () { window.onpageshow = function (event) { if (event.persisted) { $("#delay_overlay").hide(); } }; })(); let divoContainer = document.getElementById('oContainer'); let hamburgerBtn = document.querySelector("nav.accountNavigation > ul > li > button.hamburger"); let mobilePanel = document.querySelector("div.mobilePanel") let $window = $(window); let windowsize = $window.width(); function checkWidth() { if ((windowsize > 1000) && (divoContainer.classList.contains('mobilePanel__stopScroll')) && (hamburgerBtn.classList.contains('is-active')) && (mobilePanel.classList.contains('mobilePanel__nav--active'))) { divoContainer.classList.remove("mobilePanel__stopScroll"); hamburgerBtn.classList.remove("is-active"); mobilePanel.classList.remove("mobilePanel__nav--active"); } } checkWidth(); $(window).resize(checkWidth); let header__logo = document.querySelector('.headerPrimary__logo img'); header__logo.setAttribute('width', '317'); header__logo.setAttribute('height', '43'); })(jQuery); }); </script>  <style> .I131-container { position: fixed; bottom: 15px; right: 15px; width: 300px; background-color: rgba(65, 152, 208, 0.9); border-radius: 6px; overflow: hidden; z-index: 549; padding: 7px; pointer: default; user-select: none; animation-name: fadeIn; animation-duration: 150ms; animation-iteration-count: 1; animation-timing-function: ease-in; } @keyframes fadeIn { from { opacity: 0; } to { opacity: 1; } } .I131-close { z-index: 2; position: absolute; height: 24px; width: 24px; top: 5px; right: 5px; } .I131-close div { position: relative; } .I131-close i { font-size: 24px; margin: 0; padding: 0; position: absolute; left: 50%; top: 50%; transform: translate(-50%, 0%); color: #FFF; cursor: pointer; } .I131-info { z-index: 2 !important; position: relative; width: 95%; margin: 0 auto; } .I131-info > h1 { font-size: 1.5em; font-weight: 700; color: #FFF; margin-top: 30px; margin-bottom: 20px; letter-spacing: -1px; } .I131-list { list-style: none; margin-bottom: 20px; width: 80%; } .I131-list li { color: #FFF; margin-bottom: 5px; font-size: 16px; font-weight: bold; } .I131-list li::before { content: "\2022"; color: #FFF; font-weight: bold; display: inline-block; width: 1em; margin-left: -1em; font-size: 30px; line-height: 22px; position: absolute; } .I131-button-container { display: flex; width: 100%; justify-content: flex-end; margin-bottom: 15px; align-items: flex-end; } .I131-button { position: relative !important; background-color: #10BD59; box-shadow: 0 6px 0 0 #0c8e43; cursor: pointer; border-radius: 4px; transition: all 150ms; } .I131-button p { font-size: 1.1em; margin: 0; padding: 0; color: #FFF; font-weight: bold; padding: 10px 15px; } .I131-button:hover { background-color: #0FAF52; box-shadow: 0 2px 0 0 #0C8E43; transform: translateY(4px); } @media only screen and (max-width: 768px) { .I131-info > h1 { margin-top: 30px; font-size: 14px; letter-spacing: 0px; } .I131-list li { font-size: 12px; } .I131-list li span { font-size: 12px; } .I131-button p { font-size: 0.9em; padding: 7px 10px; } .I131-container { width: 250px; } .I131-list li::before { font-size: 25px; line-height: 16px; } } @media only screen and (max-width: 450px) { .I131-container { width: 200px; } } </style> <script> // Check to see if I131seen is present in localStorage, if it is, then do not run this campaign const i131seen = localStorage.getItem('I131seen'); if (!i131seen) { document.addEventListener("DOMContentLoaded", () => { // Insert the overlay element document.querySelector('#oContainer').insertAdjacentHTML('afterbegin', ` <div class='I131-container'> <div class='I131-close'> <div> <i class="fa fa-times" aria-hidden="true"></i> </div> </div> <div class='I131-info'> <h1>Sign up for My Account</h1> <ul class='I131-list'> <li><span>No booking fee</span></li> <li><span>Faster checkout</span></li> <li><span>Easily manage your booking online</span></li> </ul> <div class='I131-button-container'> <div class='I131-button'> <p>Sign up now</p> </div> </div> </div> </div> `); // Add eventlistener for I131 button to act as a link document.querySelector('.I131-button').addEventListener('click', () => { window.location.href = "http://web.archive.org/web/20240404223941/https://book.nationalexpress.com/my-account/#/welcome"; }); // Function to hide My Account overlay document.querySelector('.I131-close > div > i').addEventListener('click', () => { const element = document.querySelector('.I131-container'); element.style.transition = "opacity 150ms ease"; element.style.opacity = 0; setTimeout(() => { element.remove(); }, 150); }); // On mobile devices 500px and less hide My Account overlay when user interacts with JP document.querySelectorAll('.plannerForm__inputBelt__field').forEach((field) => { field.addEventListener('click', function () { var mobMediaQuery = window.matchMedia("(max-height: 635px)"); if (mobMediaQuery.matches) { const element = document.querySelector('.I131-container'); element.style.transition = "opacity 150ms ease"; element.style.opacity = 0; setTimeout(() => { element.remove(); }, 150); } }) }); // Once done, write to local storage to indicate this campaign has been seen localStorage.setItem('I131seen', true); }); } </script>   <script> let tikTokLogo = document.querySelector(`#TikTok img`); function setAttributes(el, attrs) { for(let key in attrs) { el.setAttribute(key, attrs[key]); } } setAttributes(tikTokLogo , {"width": "19", "height": "22"}); </script>  <script> // Script to remove dates from dropdowns once the dates have past window.addEventListener('DOMContentLoaded', function () { (function ($) { // Convert the current date to DD/MM/YYYY format var currentDate = new Date(); var currentDate = ("0" + currentDate.getDate()).slice(-2) + "/" + ("0" + (currentDate.getMonth() + 1)).slice(-2) + "/" + currentDate.getFullYear(); // Loop through each option in the event date drop downs and get the date value $(".going-date-dropdown option, .return-date-dropdown option").each(function () { var eventDate = $(this).val(); // Compare the event date with the current date and remove the date option if it's in the past if (compareDates(eventDate, currentDate) < 0) { $(this).remove(); } }); // Function to compare two dates function compareDates(date1, date2) { var dateA = parseDate(date1); var dateB = parseDate(date2); return dateA - dateB; } // Function to parse date string in DD/MM/YYYY format function parseDate(dateString) { var parts = dateString.split("/"); return new Date(parts[2], parts[1] - 1, parts[0]); } })(jQuery); }); </script> <script type="text/javascript" src="/web/20240404223941js_/https://www.nationalexpress.com/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=26&cb=59751291" async></script></body> </html>

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