CINXE.COM
Arbitration Program for Ford Extended Service Customers
<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8" /><script type="text/html" id="sf-tracking-consent-manager"> <div id="tracking-consent-dialog"> <div class="container"> <div class="row consent_body"> <div class="consent_text"> This website uses cookies to analyze traffic, assist with navigation, and improve your experience.<br/>You can learn more about our cookies in our <a href="/privacy-policy">privacy policy</a>. </div> <div class="consent_close"> <a onclick="TrackingConsentManager.updateUserConsent(true)">×</a> </div> </div> </div> </div> </script><script type="text/javascript" src="/WebResource.axd?d=DzHrpQl5URXarFHAtrmzFi50lYFPg9iG3N3bc1xRbA2NmEXxgoMAuu6ZJ6KN-Ym_VTPteiSqYztDIte3l7USKsvvkyLK2kjPIPXO-CugQNx8baymHBVozfu7V4F1RuZRopF-8Z6xR2Zfe2hiwvUazrmt_Pt9vgP7aQmBsVP6oRFWg1Z_Gb5CHrNV-PP1Zxvv0&t=637828471680000000"> </script> <title> Arbitration Program for Ford Extended Service Customers </title> <meta http-equiv="x-ua-compatible" content="ie=edge" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1, user-scalable=no" /> <link rel="apple-touch-icon" sizes="180x180" href="/ResourcePackages/Main/assets/dist/images/favicons/apple-touch-icon.png"> <link rel="icon" type="image/png" href="/ResourcePackages/Main/assets/dist/images/favicons/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="/ResourcePackages/Main/assets/dist/images/favicons/favicon-16x16.png" sizes="16x16"> <link rel="manifest" href="/ResourcePackages/Main/assets/dist/images/favicons/manifest.json"> <link rel="mask-icon" href="/ResourcePackages/Main/assets/dist/images/favicons/safari-pinned-tab.svg" color="#5bbad5"> <link rel="shortcut icon" href="/ResourcePackages/Main/assets/dist/images/favicons/favicon.ico"> <meta name="msapplication-config" content="/ResourcePackages/Main/assets/dist/images/favicons/browserconfig.xml"> <meta name="theme-color" content="#ffffff"> <meta name="google-site-verification" content="5305BSyEtb4WDFQDI4Djpvks-29dpPPEIcg0EwIGUrQ"> <meta property="og:image" content="http://bbbprograms.org/ResourcePackages/Main/assets/dist/images/resources/bbbNP.png"> <link rel="preload" as="font" crossorigin="anonymous" href="/ResourcePackages/Main/assets/dist/fonts/fontawesome/fontawesome-webfont.eot?#iefix&v=4.6.3"> <link rel="preload" as="font" crossorigin="anonymous" href="/ResourcePackages/Main/assets/dist/fonts/bootstrap/glyphicons-halflings-regular.eot?#iefix"> <link rel="preload" as="font" crossorigin="anonymous" href="https://assets.bbbprograms.org/Assets/Fonts/open-sans/OpenSans-Light.ttf"> <link rel="preload" as="font" crossorigin="anonymous" href="https://assets.bbbprograms.org/Assets/Fonts/open-sans/OpenSans-Regular.ttf"> <link rel="preload" as="font" crossorigin="anonymous" href="https://assets.bbbprograms.org/Assets/Fonts/open-sans/OpenSans-Semibold.ttf"> <link rel="preload" as="font" crossorigin="anonymous" href="https://assets.bbbprograms.org/Assets/Fonts/open-sans/OpenSans-Bold.ttf"> <link rel="preload" as="font" crossorigin="anonymous" href="https://assets.bbbprograms.org/Assets/Fonts/open-sans/OpenSans-ExtraBold.ttf"> <!-- Google Tag Manager --> <script> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-M9ZWHJN');</script> <!-- End Google Tag Manager --> <link href="https://assets.bbbprograms.org/fonts/hco_fonts.css" media="all" rel="stylesheet" type="text/css"> <style> #frontend_flag + .main_wrapper { opacity: 0; } #tracking-consent-dialog + .main_wrapper { opacity: 1; } .modal-backdrop { z-index: 900 !important; } @media only screen and (max-width: 960px){ .top_header.has_mobile_menu .top_menu .top_menu_logo{ margin-left:0; } } #tracking-consent-dialog + .main_wrapper { opacity: 1; } </style> <meta name="robots" content="noindex" /><meta property="og:title" content="Arbitration Program for Ford Extended Service Customers" /><meta property="og:description" content="This program assists in the resolution of disputes arising under a Ford Extended Service Plan, Maintenance Plan, or Extended Service Contract naming BBB National Programs as the arbitration provider." /><meta property="og:url" content="https://bbbprograms.org/programs/all-programs/arbitration-program-for-ford-extended-service-customers" /><meta property="og:type" content="website" /><meta property="og:site_name" content="BBBPrograms" /><script type="text/javascript"> <!-- Facebook Pixel Code --> !function(f,b,e,v,n,t,s) {if(f.fbq)return;n=f.fbq=function(){n.callMethod? n.callMethod.apply(n,arguments):n.queue.push(arguments)}; if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0'; n.queue=[];t=b.createElement(e);t.async=!0; t.src=v;s=b.getElementsByTagName(e)[0]; s.parentNode.insertBefore(t,s)}(window, document,'script', 'https://connect.facebook.net/en_US/fbevents.js'); fbq('init', '499550874526477'); fbq('track', 'PageView'); <!-- End Facebook Pixel Code --> </script><script type="text/javascript" src="https://assets.bbbprograms.org/js/jquery-1.11.3.min.js"></script><style type="text/css" media="all"> body.home .main_wrapper { background-image: url(/ResourcePackages/Main/assets/dist/images/geometric_programs_desktop.png) !important; } body.home.under_Pages .main_wrapper { background-image: url(/ResourcePackages/Main/assets/dist/images/geometric_home_desktop.png),url(/ResourcePackages/Main/assets/dist/images/geometric_home_desktop_footer.png) !important; } @media only screen and (max-width: 959px) { body.home .main_wrapper { background-image: url(/ResourcePackages/Main/assets/dist/images/geometric_programs_mobile.png) !important; } body.home.under_Pages .main_wrapper { background-image: url(/ResourcePackages/Main/assets/dist/images/geometric_home_mobile.png) !important; } } @media only screen and (max-width: 479px){ .inlineblock_xxs { display: inline-block; } } .hat_heading { text-transform: none !important; } @media (max-width:768px) { iframe.hs-form-iframe { width: 700px !important; } } iframe#hs-form-iframe-0 { width: 100%!important; } .top_menu_cell:first-of-type .submenu:first-of-type li:last-child:not(has_undermenu):not(.undermenu_cell) { background-color: #bfc5d9 ; padding: 0px; }</style><meta name="Generator" content="Sitefinity 14.1.7800.0 DX" /><link rel="canonical" href="https://bbbprograms.org/programs/all-programs/arbitration-program-for-ford-extended-service-customers" /><meta name="description" content="This program assists in the resolution of disputes arising under a Ford Extended Service Plan, Maintenance Plan, or Extended Service Contract naming BBB National Programs as the arbitration provider." /></head> <body class="program "> <!-- Google Tag Manager (noscript) --> <noscript> <style> #frontend_flag + .main_wrapper { opacity: 1; } </style> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M9ZWHJN" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <!-- End Google Tag Manager (noscript) --> <div id="frontend_flag"></div> <main class="main_wrapper js_main_wrapper"> <header class="top_header"> <div class="container"> <div style="display:flex;justify-content: space-between; align-items: center;"> <div class="top_menu" style="width:calc(100% - 120px);"> <a href="/" class="top_menu_logo"><span class="sr--only">Link to homepage</span></a> <nav class="top_menu_nav"> <div class="mobile_menu_header"> <button class="menu_toggle js_menu_toggle"> <div class="menu_opened"><span class="sr--only">Close menu</span></div> </button> </div> <ul class="top_menu_list"> <li class="top_menu_cell"> <a href="#" class="top_menu_link has_submenu " target="_self"> Programs </a> <div class="submenu"> <div class="submenu_box"> <ul class="submenu_list"> <li data-ind="0" class="submenu_cell "> <a href="/programs/programs-listing" class="submenu_link"> All programs </a> <div class="link_content text_content" style="background-image:url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)" data-bgi=""> <span class="link_content_header light"> </span> </div> </li> <li data-ind="1" class="submenu_cell has_children "> <a href="#" class="submenu_link"> Advertising </a> <div class="link_content has_undermenu"> <div class="undermenu_images"> <div class="under_img" data-index="0" data-bgi="url(https://assets.bbbprograms.org/images/default-source/mega-menu/megamenu_blank_4-30-2020.jpg?sfvrsn=8b0f9aa0_4)"></div> <div class="under_img" data-index="1" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="2" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="3" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="4" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="5" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="6" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> </div> <ul class="undermenu_list"> <li class="undermenu_cell"> <a href="/programs/advertising/all-programs" class="undermenu_link">All Advertising Programs</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/advertising/national-advertising-division2" class="undermenu_link">National Advertising Division</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/advertising/children's-advertising-review-unit" class="undermenu_link">Children's Advertising Review Unit</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/advertising/children's-food-beverage-advertising-initiative3" class="undermenu_link">Children's Food & Beverage Advertising Initiative</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/advertising/children's-confection-advertising-initiative3" class="undermenu_link">Children's Confection Advertising Initiative</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/advertising/direct-selling-self-regulatory-council2" class="undermenu_link">Direct Selling Self-Regulatory Council</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/advertising/national-advertising-review-board2" class="undermenu_link">National Advertising Review Board</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> </ul> </div> </li> <li data-ind="2" class="submenu_cell has_children "> <a href="#" class="submenu_link"> Dispute Resolution </a> <div class="link_content has_undermenu"> <div class="undermenu_images"> <div class="under_img" data-index="0" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="1" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="2" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="3" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="4" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="5" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> </div> <ul class="undermenu_list"> <li class="undermenu_cell"> <a href="/programs/dispute-resolution/all-programs" class="undermenu_link">All Dispute Resolution Programs</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/dispute-resolution/bbb-auto-line2" class="undermenu_link">BBB AUTO LINE</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/dispute-resolution/coalition-for-better-advertising-dispute-resolution-program3" class="undermenu_link">Coalition for Better Advertising Dispute Resolution Program</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/dispute-resolution/class-action-arbitration-program2" class="undermenu_link">Class Action Arbitration Program</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/dispute-resolution/dispute-resolution-program-for-volkswagen-car-net" class="undermenu_link">Dispute Resolution Program for Volkswagen Car-Net & Audi Connect</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/dispute-resolution/arbitration-program-for-ford-extended-service-customers" class="undermenu_link">Arbitration Program for Ford Extended Service Customers </a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> </ul> </div> </li> <li data-ind="3" class="submenu_cell has_children "> <a href="#" class="submenu_link"> Privacy </a> <div class="link_content has_undermenu"> <div class="undermenu_images"> <div class="under_img" data-index="0" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="1" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="2" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="3" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="4" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="5" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="6" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> </div> <ul class="undermenu_list"> <li class="undermenu_cell"> <a href="/programs/privacy/all-programs" class="undermenu_link">All Privacy Programs</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/privacy/privacy-shield-2" class="undermenu_link">Data Privacy Framework Services</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/privacy/children's-advertising-review-unit" class="undermenu_link">Children's Advertising Review Unit</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/privacy/digital-advertising-accountability-program3" class="undermenu_link">Digital Advertising Accountability Program</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/privacy/cross-border-privacy-rules2" class="undermenu_link">Cross-Border Privacy Rules (CBPR)</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/privacy/global-privacy-division" class="undermenu_link">Global Privacy Division</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/privacy/cpraverification" class="undermenu_link">CPRA Verification</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> </ul> </div> </li> <li data-ind="4" class="submenu_cell has_children "> <a href="#" class="submenu_link"> Emerging Programs and Initiatives </a> <div class="link_content has_undermenu"> <div class="undermenu_images"> <div class="under_img" data-index="0" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="1" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="2" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="3" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> <div class="under_img" data-index="4" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"></div> </div> <ul class="undermenu_list"> <li class="undermenu_cell"> <a href="/programs/emerging/all-programs" class="undermenu_link">All Emerging Programs and Initiatives</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/emerging/the-center-for-industry-self-regulation" class="undermenu_link">The Center for Industry Self-Regulation</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/emerging/class-action-arbitration-program2" class="undermenu_link">Class Action Arbitration Program</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/emerging/digital-health-privacy-program" class="undermenu_link">Digital Health Privacy Program (DHPP)</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> <li class="undermenu_cell"> <a href="/programs/emerging/cy-pres-awards" class="undermenu_link">Cy Pres Awards</a> <div class="undermenu_content"> <span class="link_content_header"> </span> </div> </li> </ul> </div> </li> <li data-ind="5" class="submenu_cell "> <a href="/programs/national-partner-program" class="submenu_link"> National Partner </a> <div class="link_content text_content" style="" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"> <span class="link_content_header light"> </span> </div> </li> </ul> </div> </div> </li> <li class="top_menu_cell"> <a href="#" class="top_menu_link has_submenu " target="_self"> Events </a> <div class="submenu"> <div class="submenu_box"> <ul class="submenu_list"> <li data-ind="0" class="submenu_cell "> <a href="/events/hosted-events" class="submenu_link"> Hosted Events </a> <div class="link_content text_content" style="background-image:url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)" data-bgi=""> <span class="link_content_header light"> </span> </div> </li> <li data-ind="1" class="submenu_cell "> <a href="/events/speaking-engagements" class="submenu_link"> Speaking Engagements </a> <div class="link_content text_content" style="" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"> <span class="link_content_header light"> </span> </div> </li> <li data-ind="2" class="submenu_cell "> <a href="/events/past-events" class="submenu_link"> Past Events </a> <div class="link_content text_content" style="" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"> <span class="link_content_header light"> </span> </div> </li> </ul> </div> </div> </li> <li class="top_menu_cell"> <a href="#" class="top_menu_link has_submenu " target="_self"> Media Center </a> <div class="submenu"> <div class="submenu_box"> <ul class="submenu_list"> <li data-ind="0" class="submenu_cell "> <a href="/media-center/newsroom" class="submenu_link"> Newsroom </a> <div class="link_content text_content" style="background-image:url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)" data-bgi=""> <span class="link_content_header light"> </span> </div> </li> <li data-ind="1" class="submenu_cell "> <a href="/media-center/decisions" class="submenu_link"> Decisions </a> <div class="link_content text_content" style="" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"> <span class="link_content_header light"> </span> </div> </li> <li data-ind="2" class="submenu_cell "> <a href="/media-center/press-releases" class="submenu_link"> Press Releases </a> <div class="link_content text_content" style="" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"> <span class="link_content_header light"> </span> </div> </li> <li data-ind="3" class="submenu_cell "> <a href="/media-center/insights-blog" class="submenu_link"> Blog </a> <div class="link_content text_content" style="" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"> <span class="link_content_header light"> </span> </div> </li> <li data-ind="4" class="submenu_cell "> <a href="/media-center/podcast" class="submenu_link"> Podcasts </a> <div class="link_content text_content" style="" data-bgi="url(/ResourcePackages/Main/assets/dist/images/cubes/cubes.png)"> <span class="link_content_header light"> </span> </div> </li> </ul> </div> </div> </li> <li class="top_menu_cell"> <a href="#" class="top_menu_link has_submenu " target="_self"> About Us </a> <div class="submenu"> <div class="submenu_box"> <ul class="submenu_list"> <li data-ind="0" class="submenu_cell "> <a href="/about-us/about-us" class="submenu_link"> About BBB National Programs </a> <div class="link_content text_content" style="background-image:url(https://assets.bbbprograms.org/images/default-source/mega-menu/megamenu_missionstatement_4-29-2020.jpg?sfvrsn=72106ca6_14)" data-bgi=""> <span class="link_content_header light"> </span> </div> </li> <li data-ind="1" class="submenu_cell "> <a href="/about-us/board-of-directors" class="submenu_link"> Board of Directors </a> <div class="link_content text_content" style="" data-bgi="url(https://assets.bbbprograms.org/images/default-source/mega-menu/megamenu_introparagraph_4-30-2020.jpg?sfvrsn=c405f0a9_13)"> <span class="link_content_header light"> </span> </div> </li> <li data-ind="2" class="submenu_cell "> <a href="/about-us/BBB-National-Programs-Leadership" class="submenu_link"> Leadership </a> <div class="link_content text_content" style="" data-bgi="url(https://assets.bbbprograms.org/images/default-source/mega-menu/megamenu_programstatement_4-30-2020.jpg?sfvrsn=43a84f16_7)"> <span class="link_content_header light"> </span> </div> </li> <li data-ind="3" class="submenu_cell "> <a href="/about-us/contact-us" class="submenu_link"> Contact Us </a> <div class="link_content text_content" style="" data-bgi="url(https://assets.bbbprograms.org/images/default-source/mega-menu/megamenu_understanding_4-30-2020.jpg?sfvrsn=ed4bcc80_7)"> <span class="link_content_header light"> </span> </div> </li> </ul> </div> </div> </li> <li class="top_menu_cell"> <a href="/careers/jobs" class="top_menu_link " target="_self"> Careers </a> </li> </ul> <!-- Search Center Variables --> <script type="text/javascript"> var App = App || {}; App.SearchCenter = App.SearchCenter || {}; App.SearchCenter.ResultTypes = {"paths":[{"path":"\/events","token":"394caa02"},{"path":"\/events","token":"e5a4000c"},{"path":"\/events\/past-events","token":"394caa02"},{"path":"\/media-center","token":"8708ac79"},{"path":"\/media-center\/bd","token":"8708ac79"},{"path":"\/media-center\/bd","token":"23e6a73a"},{"path":"\/media-center\/bd","token":"e5a4000c"},{"path":"\/media-center\/dd","token":"4193fcd6"},{"path":"\/media-center\/dd","token":"e5a4000c"},{"path":"\/media-center\/decisions","token":"8708ac79"},{"path":"\/media-center\/decisions","token":"4193fcd6"},{"path":"\/media-center\/insights-blog","token":"8708ac79"},{"path":"\/media-center\/newsroom","token":"8708ac79"},{"path":"\/media-center\/newsroom","token":"46082232"},{"path":"\/media-center\/pd","token":"d624c634"},{"path":"\/media-center\/pd","token":"e5a4000c"},{"path":"\/media-center\/podcast","token":"8708ac79"},{"path":"\/media-center\/prd","token":"46082232"},{"path":"\/media-center\/press-releases","token":"8708ac79"},{"path":"\/media-center\/press-releases","token":"46082232"},{"path":"\/programs\/advertising","token":"e5a4000c"},{"path":"\/programs\/advertising\/all-programs","token":"e5a4000c"},{"path":"\/programs\/all-programs\/bbb-autoline","token":"1bb63a63"},{"path":"\/programs\/all-programs\/bbb-autoline-for-manufacturers","token":"1bb63a63"},{"path":"\/programs\/all-programs\/cfbai","token":"1bb63a63"},{"path":"\/programs\/emerging","token":"9a9db05a"},{"path":"\/programs\/privacy","token":"07478ad5"}],"types":[{"paths":[],"title":"Report","token":"142b4cc2","visible":true},{"paths":["\/media-center\/pd"],"title":"Podcast","token":"d624c634","visible":true},{"paths":["\/events","\/events\/past-events"],"title":"Event","token":"394caa02","visible":true},{"paths":["\/media-center","\/media-center\/press-releases","\/media-center\/podcast","\/media-center\/newsroom","\/media-center\/insights-blog","\/media-center\/decisions","\/media-center\/bd"],"title":"News Room","token":"8708ac79","visible":false},{"paths":["\/media-center\/decisions","\/media-center\/dd"],"title":"Case Decisions","token":"4193fcd6","visible":true},{"paths":["\/media-center\/bd"],"title":"Blog","token":"23e6a73a","visible":true},{"paths":["\/programs\/privacy"],"title":"Privacy","token":"07478ad5","visible":false},{"paths":["\/programs\/advertising","\/programs\/advertising\/all-programs","\/media-center\/pd","\/media-center\/dd","\/events","\/media-center\/bd"],"title":"Advertising","token":"e5a4000c","visible":false},{"paths":["\/programs\/emerging"],"title":"Emerging Programs","token":"9a9db05a","visible":false},{"paths":["\/programs\/all-programs\/bbb-autoline","\/programs\/all-programs\/bbb-autoline-for-manufacturers","\/programs\/all-programs\/cfbai"],"title":"Dispute Resolution","token":"1bb63a63","visible":false},{"paths":["\/media-center\/prd","\/media-center\/press-releases","\/media-center\/newsroom"],"title":"News","token":"46082232","visible":true}]}; </script> <script src="https://kit.fontawesome.com/d93f6e29a2.js" crossorigin="anonymous"></script> <div class="search-modal-wrapper"> <input type="hidden" data-sf-role="resultsUrl" value="/search" /> <input type="hidden" data-sf-role="indexCatalogue" value="search-index" /> <input type="hidden" data-sf-role="wordsMode" value="AllWords" /> <input type="hidden" data-sf-role="disableSuggestions" value='false' /> <input type="hidden" data-sf-role="minSuggestionLength" value="3" /> <input type="hidden" data-sf-role="suggestionFields" value="Title,Content" /> <input type="hidden" data-sf-role="language" /> <input type="hidden" data-sf-role="suggestionsRoute" value="/restapi/search/suggestions" /> <input type="hidden" data-sf-role="searchTextBoxId" value='#90573ac4-3dd7-499e-9abb-47a67d288d4f' /> <input type="hidden" data-sf-role="searchButtonId" value='#955d710d-74be-43cd-91b8-f26057747b91' /> <!-- Search Modal --> <div class="modal fade" id="searchModal" tabindex="-1" role="dialog" aria-labelledby="searchModalLabel" aria-hidden="true"> <div class="modal-dialog" role="document"> <div class="modal-content"> <div class="modal-body container"> <div class="sf-search-input-wrapper page-header__search" role="search" id="search-input-row"> <div class="search-row"> <input type="search" class="search-input" title="Search input" id="search_box_field" id="90573ac4-3dd7-499e-9abb-47a67d288d4f" value="" aria-autocomplete="both" aria-describedby='SearchInfo-1' /> <button type="submit" id="modal-search-button" class="search_button" data-sf-role="searchButtonId" onclick="searchFor($('#search_box_field').val());"> <span id="search-text">Search</span></button> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="search-row" id="search-content-row"> <input type="checkbox" id="search-site" checked name="search" value="site"> <label id="search-content-title" for="search-site"></label> </div> </div> </div> <div class="search-suggestions"> <div class="container"> <ul class="suggestions-list" id="suggestions-list"> <li class="mayWeSuggest">May we suggest...</li> </ul> </div> </div> </div> </div> </div> </div> <script> var App = App || {}; function filteredArray(arr,value) { for(i=0; i < arr.length; i++) { if(arr[i]["ArticleType"].includes(value)) { console.log("found " + value + " in array."); return arr[i]; } } console.log("can not find " + value + " in array."); } function getToken(arr,value) { return arr.find((e) => e.title === value); } function searchFor(searchvalue){ //check for "search within" and lookup types if it is checked var querytoken = ""; if($("#search-site").is(':checked') && typeof App.resultType !== 'undefined'){ var typestoken = getToken(App.SearchCenter.ResultTypes.types,App.resultType); console.log("found types token: " + typestoken); if(typestoken != null) querytoken = "&types=" + typestoken.token; } else{ console.log("resulttype: " + typeof App.resultType); } window.location.replace("/search-center?term=" + searchvalue + querytoken); } $(document).ready(function () { if (typeof App.resultType !== 'undefined') { $("#search-content-title").text("Search only within \"" + App.resultType +"\""); } else if (typeof App.contentType !== 'undefined') { if(App.ResultTypes!=null){ var resType = filteredArray(App.ResultTypes,App.contentType); if(resType != null ){ App.resultType = resType.DisplayName; $("#search-content-title").text("Search only within \"" + resType.DisplayName +"\""); } else { console.log("Content type not found in Result types"); $("#search-content-row").hide(); $(".search-suggestions").attr("style", "top:86px;"); $("#search-input-row").attr("style", "margin-bottom:20px;"); $('#search-site').prop('checked', false); } } } else { console.log("Content type not found"); $("#search-content-row").hide(); $(".search-suggestions").attr("style", "top:86px;"); $("#search-input-row").attr("style", "margin-bottom:20px;"); $('#search-site').prop('checked', false); } $('#search_box_field').keypress(function(event) { if (event.keyCode === 13) { searchFor(this.value); } else{ if( this.value.length > 2){ $.get("/api/search/get-suggestions?terms=" + this.value, function(data, status){ $("#suggestions-list").empty(); $.each(data,function(i,item){ var listitem = document.createElement('li'); if(item.url == 'none'){ listitem.innerHTML = '<a href="#" onclick="searchFor(\'' + item.title +'\')">'+item.title+'</a>'; } else{ listitem.innerHTML = '<a href="'+item.url+'">'+item.title+'</a>'; } $("#suggestions-list").append(listitem); }); }); } } }); $('#searchModal').on('show.bs.modal', function () { if ($(window).width() > 820) { $(".top-menu-right").css("background-color", "#b2906d"); } }); $('#searchModal').on('hide.bs.modal', function () { if ($(window).width() > 820) { $(".top-menu-right").css("background-color", ""); } }); $.get("/api/linkbundles/suggested%20search", function(data){ $.each(data,function(i,item){ //var link = document.createElement('a',{href:item.Link}); //link.text = item.Title; var listitem = document.createElement('li'); listitem.innerHTML = '<a href="'+item.Link+'">'+item.Title+'</a>'; $("#suggestions-list").append(listitem); }); }); //$('body').click(function (event) //{ // if(!$(event.target).closest('.modal').length && !$(event.target).is('.modal')) { // $(".search_button").click(); // } //}); }); </script> <style> #search-text{ color:black; } .top_header .search-suggestions li a{ font-style: normal; font-weight: 600; font-size: 13px; color:#27293b; text-decoration: none; line-height: 1.14286; letter-spacing: .005em; display: inline-block; } .top_header .search-suggestions li a:hover{ color:#005f87; } .top_header .search-suggestions li.mayWeSuggest, .top_header .search-suggestions li.mayWeSuggest:hover{ color:#005f87; cursor:default; } .top-menu-right{ position:absolute; right:0px; padding:29px; width:140px; } .top-menu-search{ padding-right:70px; } #modal-search-button #search-text{ display:none; } @media only screen and (min-width:960px){ .search-row.container{ padding-left:70px; } .top-menu-right{ width:10%; } .search-modal-wrapper .modal{ right:-17px; } } .top_header .modal-dialog .search-row #modal-search-button{ background-image:none; padding-left:1rem; padding-right:1rem; background-color: rgb(240 240 233); width:auto; } #modal-search-button #search-text{ display:inherit; } } </style> <script> console.log('running resulttype stuff'); var App = App || {}; App.ResultTypes = []; function addRT(Name,DisplayName,Enabled,ArticleType){ var rt = {}; rt.Name = Name; rt.DisplayName = DisplayName; rt.Enabled = Enabled; rt.ArticleType = ArticleType; App.ResultTypes.push(rt); } </script> <script>addRT("News","News","True",JSON.parse('["News","Press Release"]'));</script> <script>addRT("Dispute Resolution","Dispute Resolution","False",JSON.parse('""'));</script> <script>addRT("Emerging Programs","Emerging Programs","False",JSON.parse('""'));</script> <script>addRT("Advertising","Advertising","False",JSON.parse('""'));</script> <script>addRT("Privacy","Privacy","False",JSON.parse('""'));</script> <script>addRT("Blog","Blog","True",JSON.parse('""'));</script> <script>addRT("Case Decisions","Case Decisions","True",JSON.parse('["Case","Closure","Decision","Formal Review"]'));</script> <script>addRT("News Room","News Room","False",JSON.parse('["Blog","Decision","Podcast","Press Release"]'));</script> <script>addRT("Event","Event","True",JSON.parse('""'));</script> <script>addRT("Podcast","Podcast","True",JSON.parse('["Podcast"]'));</script> <script>addRT("Report","Report","True",JSON.parse('""'));</script> <script>console.log(App.ResultTypes);</script> </nav> </div> <div class="top-menu-right"> <div class="top_menu_search" style="display:flex;"> <div style="width:40px;"> <button type="button" class="search_button" data-toggle="modal" data-target="#searchModal"> <span class="sr--only">Search</span> </button> </div> <div style="display:flex;"> <button class="menu_toggle js_menu_toggle"> <div class="menu_closed"> <span></span> <span></span> <span></span> </div> </button> </div> </div> </div> </div> </div> </header> <section class="hero with_buttons"> <div id="Hero_C001_Col00" class="container sf_colsIn" data-sf-element="Hero content" data-placeholder-label="Hero content"><img class="hero_background" src="https://assets.bbbprograms.org/images/default-source/program-page-headers/programheader_fordextended3bd8b14d-5141-493d-adb9-792e2e0c52fb.jpg?sfvrsn=49808b36_6" title="Dispute Resolution Program for Verizon Wireless Customers" alt="Dispute Resolution Program for Verizon Wireless Customers" /> <div class="breadcrumbs_box"> <nav aria-label="Full path to the current page"> <ul class="breadcrumbs_list"> <li class="breadcrumb_item"><a href="/">Home </a></li> <li class="breadcrumb_item"><a href="/programs">Programs </a></li> <li class="breadcrumb_item"><a href="/programs/all-programs">All Programs </a></li> <li class="breadcrumb_item active" aria-current="page">Arbitration Program for Ford Extended Service Customers</li> </ul> </nav> </div> <div class="rich-text"> <h1 class="hero_header">Arbitration Program for Ford Extended Service Customers</h1><div class="hero_content">This program assists in the resolution of disputes arising under a Ford Extended Service Plan, Maintenance Plan, or Extended Service Contract naming BBB National Programs as the arbitration provider.</div> </div> </div> <div class="container"> <div class="hero_buttons_box"> <div id="Hero_C001_Col01" class="hb_area sf_colsIn" data-sf-element="Hero buttons left" data-placeholder-label="Hero buttons left"> </div> <div id="Hero_C001_Col02" class="hb_area sf_colsIn" data-sf-element="Hero buttons right" data-placeholder-label="Hero buttons right"> <a href="https://bbbprograms.org/docs/default-source/ford-extended-service-program/fordextended_form_1-20-2021fc74e6ba-4f4c-40c3-9a2b-82db9a283648.pdf?Status=Master&sfvrsn=1015ce09_3" target="_blank" class="styled_button btn_darkblue outline"> <span>Open a Case</span> </a> <a href="mailto:contactDR@bbbnp.org" target="_self" class="styled_button btn_darkblue outline"> <span>Contact Us</span> </a> </div> </div> </div> </section> <section id="MainContent_C016_Col00" class="sf_colsIn bg_beige" data-sf-element="Section" data-placeholder-label="Section content"><div id="MainContent_C018_Col00" class="sf_colsIn container container_space_vertical_top" data-sf-element="Container" data-placeholder-label="Container"> <div class="rich-text"> <h2 class="section_header">Arbitration Rules & Request Form</h2><hr class="styled_line line_400 line_bronze"> </div><div id="MainContent_C019_Col00" class="cards_line sf_colsIn" data-sf-element="Cards place" data-placeholder-label="Cards place"><div id="MainContent_C021_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <div class="rich-text"> <p>Through this program, customer disputes may be resolved by mediation resulting in a mutual resolution between both parties or through non-binding arbitration. </p><p> </p><p>To initiate this arbitration process for your dispute:</p><ul style="margin-left: 30px"><li><span style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal; font-size: inherit">Read through the Overview and Rules document</span></li><li>Submit a completed Arbitration Request Form (submit by following instructions on form)</li><li>Pay $50 case filing fee (by check, made payable to BBB National Programs) <em style="background-color: rgba(0, 0, 0, 0); color: inherit; font-family: inherit; font-size: var(--font-size-h4); font-weight: bold; text-align: inherit; text-transform: inherit; white-space: inherit; word-spacing: normal"><strong>Please</strong><strong> note the claim will not be started until the $50 filing fee is received in our office. </strong></em></li></ul><p><em><strong> </strong></em></p><p> </p><p>Case filing fee payments should be mailed to:</p><p> </p><p>BBB National Programs </p><p>ATTN: ESP/ESC Dispute Resolution</p><p>1676 International Drive, Suite 550 </p><p>McLean, VA 22102 </p><p> </p><p>BBB National Programs will make every effort to have the dispute resolved within 60 days from the date we receive your customer claim form and filing fee payment. If we determine that your dispute cannot reasonably fall within the dispute resolution and arbitration provision of the applicable contract, your filing fee will be returned.</p><p><br><br></p> </div> </div><div id="MainContent_C020_Col00" class="card sf_colsIn" data-sf-element="Card content" data-placeholder-label="Card content"> <a class="card_document" href="https://bbbprograms.org/docs/default-source/ford-extended-service-program/ford_arbitrationprogram_extended-contract-maintenance_rules517edd84-9b4f-46e5-acc0-ce6a26e1b064.pdf?Status=Master&sfvrsn=7f33e52_3"> <div class="doc_heading">Overview and Rules of Arbitration</div> <div class="doc_text"> Overview and Rules PDF </div> </a> <a class="card_document" href="https://bbbprograms.org/docs/default-source/ford-extended-service-program/fordextended_form_1-20-2021fc74e6ba-4f4c-40c3-9a2b-82db9a283648.pdf?Status=Master&sfvrsn=1015ce09_3"> <div class="doc_heading">Arbitration Request Form</div> <div class="doc_text"> Arbitration Request Form PDF </div> </a> <div class="rich-text"> <p> </p><p> </p><p> </p> </div> </div> </div> </div> </section> <div class="page-footer"> <footer class="social"> <div class="container"> <div class="social_inner"> <span class="follow">Follow us on social media</span> <nav class="social_nav"> <a href="https://www.facebook.com/BBB-National-Programs-266206120950/?ref=br_rs" target="_blank" class="social_nav_link facebook_link"> <span class="sr--only">Facebook</span> </a> <a href="https://twitter.com/BBB_NtlPrograms" target="_blank" class="social_nav_link twitter_link"> <span class="sr--only">Twitter</span> </a> <a href="https://www.youtube.com/channel/UCsR78pyCQkqAGrJS0hfu1eg" target="_blank" class="social_nav_link youtube_link"> <span class="sr--only">Youtube</span> </a> <a href="https://www.linkedin.com/company/bbb-national-programs" target="_blank" class="social_nav_link linkedin_link"> <span class="sr--only">Linkedin</span> </a> <a href="https://betterbusiness.blubrry.com/" target="_blank" class="social_nav_link podcasts_link"> <span class="sr--only">Podcasts</span> </a> </nav> </div> </div> </footer> <footer class="main_footer"> <div class="container"> <div class="footer_box"> <a href="/" class="footer_logo"> <span class="sr--only">Link to homepage</span> </a> <nav class="footer_nav"> <ul> <li> <a href="/about-us/board-of-directors" target="_self">Board of Directors</a> </li> <li> <a href="/about-us/BBB-National-Programs-Leadership" target="_self">Leadership</a> </li> <li> <a href="/podcasts" target="_blank">Podcasts</a> </li> <li> <a href="/OnlineArchive" target="_self">Online Archive</a> </li> <li> <a href="/privacy-policy" target="_self">Privacy Policy</a> </li> <li> <a href="/terms-of-use" target="_self">Terms of Use</a> </li> <li> <a href="/about-us/contact-us" target="_self">Contact Us</a> </li> </ul> </nav> </div> <span class="copyright"> 漏 2024, BBB National Programs, Inc. All Rights Reserved </span> </div> </footer> </div> </main> <script src="/ResourcePackages/Main/assets/dist/redesign.js?t=20200929" type="text/javascript"></script><link href="/ResourcePackages/Main/assets/dist/redesign.css?t=20200929" rel="stylesheet" type="text/css" /> </body> </html>