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span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full,#app .Header__navigation__buttons__mobile .Button--outline{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--full{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);display:none}.Header__flags--mainmenu::after,.Header__flags--mainmenu::before{content:"";display:table}.Header__flags--mainmenu::after{clear:both}.Header__flags--mainmenu{*zoom:1}#app .Header__navigation__buttons__mobile{display:none}#app .Header__navigation{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation__buttons{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;gap:1.5em}#app .Header__navigation__buttons 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Boost customer service with LiveAgent's 30-day free trial, no credit card needed." hreflang="en-US" onover-preload="1">Help Desk<div class="menu-item-description">Omnikanal kundeserviceplattform</div></a></li> <li id="menu-item-738387" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-738387"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-ticketing"></use></svg><a href="https://www.liveagent.no/billettprogramvare/" title="Effektiv billettprogramvare fra LiveAgent! Samle e-post, chat og sosiale medier i én innboks. 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Start en gratis prøveperiode nå!" hreflang="no" onover-preload="1">Live Chat<div class="menu-item-description">Raskeste live chat på markedet</div></a></li> </ul> </li> <li id="menu-item-738391" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738391"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">sub</a> <ul class="sub-menu"> <li id="menu-item-974051" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-974051"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#thumbsup"></use></svg><a href="https://www.liveagent.com/social-media-customer-service/" title="Streamline social media support with LiveAgent! Manage Facebook, Instagram, Twitter & more in one inbox. Start a 30-day free trial today!" hreflang="en-US" onover-preload="1">Social Media<div class="menu-item-description">Svar følgerne dine direkte fra LiveAgent</div></a></li> <li id="menu-item-738395" class="icn-phone menu-item menu-item-type-custom menu-item-object-custom menu-item-738395"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#phone"></use></svg><a href="/ringesenterprogramvare/" title='Oppdag LiveAgents beste ringesenter-programvare for 2024! Nyt omnikanal support, avanserte funksjoner og gratis prøveperiode uten kredittkort."' hreflang="no" onover-preload="1">Kundesenter<div class="menu-item-description">Innebygd programvare for kundesenter</div></a></li> <li id="menu-item-974052" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-974052"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#lightbulb"></use></svg><a href="https://www.liveagent.com/liveagent-knowledge-base-software/" title="Create stunning knowledge bases & FAQs with LiveAgent! Empower customers with instant answers. Free 30-day trial, no credit card required." hreflang="en-US" onover-preload="1">Kunnskapsbase<div class="menu-item-description">Gi selvbetjeningsalternativer</div></a></li> </ul> </li> <li id="menu-item-738400" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738400"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">Bruk til</a> <ul class="sub-menu"> <li id="menu-item-738402" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-738402"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-business-solutions"></use></svg><a href="https://www.liveagent.no/bedrifter/" title='LiveAgent - Tilpasset hjelpepult for bedrifter. Skalerbar, 24/7 support, ingen kredittkort kreves. Start gratis prøveperiode nå!"' hreflang="no" onover-preload="1">Forretningsløsninger<div class="menu-item-description">Ulike virksomheter, forskjellige løsninger</div></a></li> <li id="menu-item-738404" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-738404"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#shop"></use></svg><a href="https://www.liveagent.no/industri/" title="Oppdag LiveAgent, en omnikanal helpdesk for alle bransjer. Ingen oppstartsavgift, 24/7 kundeservice og 14 dagers gratis prøveperiode!" hreflang="no" onover-preload="1">Bransjeløsninger<div class="menu-item-description">Tilpass LiveAgent til din bransje</div></a></li> <li id="menu-item-738407" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-738407"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-use-cases"></use></svg><a href="https://www.liveagent.no/vellykket-historier/" title="Utforsk inspirerende suksesshistorier fra bransjer som e-handel, teknologi og mer. Oppdag hvordan LiveAgent kan hjelpe din bedrift!" hreflang="no" onover-preload="1">Brukstilfeller<div class="menu-item-description">Ett produkt, flere brukstilfeller</div></a></li> </ul> </li> <li id="menu-item-738408" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738408"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">Integrasjoner</a> <ul class="sub-menu"> <li id="menu-item-738411" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738411"><a href="https://www.liveagent.no/intergrering/wordpress/" title="Integrer LiveAgent med WordPress for kraftig HelpDesk og live chat. Forbedre kundeservice, øk tilfredshet og spar kostnader. Prøv gratis!" hreflang="no" onover-preload="1">WordPress</a></li> <li id="menu-item-738413" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738413"><a href="https://www.liveagent.no/intergrering/mailchimp/" title="Integrer Mailchimp med LiveAgent for enkel e-postmarkedsføring. Administrer abonnementer og kundesvar direkte fra billettgrensesnittet." hreflang="no" onover-preload="1">Mailchimp</a></li> <li id="menu-item-738416" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738416"><a href="https://www.liveagent.no/intergrering/pipedrive/" title="Integrer PipeDrive med LiveAgent for enkel salgsstyring. Spor avtaler, effektiviser arbeidsflyten og samle data i ett brukervennlig dashbord!" hreflang="no" onover-preload="1">PipeDrive</a></li> <li id="menu-item-738412" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-738412"><a href="https://www.liveagent.no/intergrering/slack/" title="Integrer Slack med LiveAgent for sanntidsvarsler om billetter, forbedret kommunikasjon og effektiv kundeservice. Enkel oppsett via plugins!" hreflang="no" onover-preload="1">Slack</a></li> <li id="menu-item-738420" class="button-more-integrations menu-item menu-item-type-post_type_archive menu-item-object-ms_integrations menu-item-738420"><a href="https://www.liveagent.no/intergrering/" title='Oppdag LiveAgent-integrasjoner for å maksimere kundesupporten din! Utforsk apper, plugins og løsninger som forbedrer effektivitet og tilfredshet."' hreflang="no" onover-preload="1">Flere integrasjoner</a></li> </ul> </li> </ul> </li> <li id="menu-item-738421" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738421"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">Ressurser</a> <ul class="sub-menu"> <li id="menu-item-738422" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738422"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">Lære</a> <ul class="sub-menu"> <li id="menu-item-738423" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-738423"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#graduation"></use></svg><a href="https://www.liveagent.no/akademi/" title="LiveAgent Akademi tilbyr gratis ressurser for å forbedre kundeserviceferdigheter, fra teori og myke ferdigheter til beste praksis og verktøy." hreflang="no" onover-preload="1">Academi<div class="menu-item-description">Bli kundeserviceekspert</div></a></li> <li id="menu-item-738424" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-738424"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-templates"></use></svg><a href="https://www.liveagent.no/maler/" title='Få profesjonelle e-postmaler for kundeservice, avslagsbrev, velkomstmeldinger og mer. Effektiviser kommunikasjonen din med LiveAgent!"' hreflang="no" onover-preload="1">Maler<div class="menu-item-description">Tilpassbare maler for enhver anledning</div></a></li> <li id="menu-item-886868" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886868"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-checklists"></use></svg><a href="/checklists/" title="Oppdag LiveAgent's omfattende sjekklister for alle dine forretningsbehov. Effektiviser arbeidsflyten din med spesialtilpassede sjekklister for sosiale medier, SEO, SaaS-kundeonboarding, Etsy-butikkstart, podcastlansering og mer. Besøk siden for å få jobben gjort effektivt og uten problemer!" hreflang="no" onover-preload="1">Sjekklister<div class="menu-item-description">Hvordan håndtere prosessen di</div></a></li> </ul> </li> <li id="menu-item-738427" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738427"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">sub</a> <ul class="sub-menu"> <li id="menu-item-738428" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-738428"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#pencil"></use></svg><a href="/blogg/" title='Kundeservice nyheter, tips og triks fra LiveAgent. Lær hvordan du bygger lojalitet, øker produktivitet og forbedrer kundetilfredshet!"' hreflang="no" onover-preload="1">Blogg<div class="menu-item-description">News about customer service & LiveAgent</div></a></li> <li id="menu-item-738430" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-738430"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-glossary"></use></svg><a href="https://www.liveagent.no/kundesupport-ordbok/" title="Få en komplett ordbok over kundeserviceterminer for hjelpepult-programvare. Perfekt for nybegynnere og eksperter!" hreflang="no" onover-preload="1">Ordliste<div class="menu-item-description">Lær kundeserviceterminologi</div></a></li> <li id="menu-item-738439" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-738439"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="Discover LiveAgent's support portal for guides, updates, troubleshooting, video tutorials, and more to enhance your customer experience!" hreflang="en-US">Støtteportal<div class="menu-item-description">Hvordan-artikler og veiledninger</div></a></li> </ul> </li> <li id="menu-item-738433" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738433"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">sub</a> <ul class="sub-menu"> <li id="menu-item-738435" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-738435"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#menu-typing-test"></use></svg><a href="https://www.liveagent.no/skrive-prove/" title="Test din skrivehastighet gratis med LiveAgent! Forbedre produktivitet, kundeservice og ferdigheter med vår effektive skriveprøve." hreflang="no" onover-preload="1">Skrivetest<div class="menu-item-description">Forbedre skrivehastigheten din</div></a></li> </ul> </li> <li id="menu-item-738440" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-738440"><a href="#" title='LiveAgent er fullt GDPR-kompatibel og sikrer datasikkerhet, personvern og samsvar. Les mer om våre tiltak og funksjoner!"' hreflang="no">Selskap</a> <ul class="sub-menu"> <li id="menu-item-738441" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-738441"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#heart"></use></svg><a href="https://www.liveagent.no/om/om-liveagent/" title="Lær om LiveAgent, den originale hjelpepult programvaren! Effektiv kundeservice, innovasjon og global suksess siden 2004." hreflang="no" onover-preload="1">Om Oss<div class="menu-item-description">Oppdag teamet bak produktet</div></a></li> <li id="menu-item-738442" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-738442"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.no/app/themes/liveagent/assets/images/icons.svg?ver=1.25.84#trophy"></use></svg><a href="https://www.liveagent.no/awards/" title="Discover the award-winning LiveAgent software, recognized for excellence in customer support with accolades from SourceForge, GetApp, G2, and more. Join our community of satisfied clients and enhance your customer service experience. Start a 14-day free trial today!" hreflang="no" onover-preload="1">Priser<div class="menu-item-description">Våre priser og prestasjoner</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-738444" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-738444"><a href="https://www.liveagent.no/funksjoner/" title="Utforsk LiveAgent-funksjoner – en kraftig multi-kanal helpdesk-løsning for forbedret kundeservice og effektivitet. Prøv gratis i dag!" hreflang="no" onover-preload="1">Funksjoner</a></li> <li id="menu-item-803045" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803045"><a href="/priser/" title='Oppdag LiveAgent med fleksible planer fra $9/mnd. Gratis prøveperiode, ingen binding, og avanserte funksjoner for kundesupport!"' hreflang="no" onover-preload="1">Prissetting</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/proveperiode/" class="Button Button--outline" title="Registrer deg for en 14-dagers gratis prøveperiode hos LiveAgent i dag og oppdag kraften av effektiv kundeservice!" hreflang="no" onover-preload="1"> <span>Gratis Prøveperiode</span> </a> <a href="/inn-logging/" class="Button Button--login" title="Logg inn på din LiveAgent-konto enkelt og raskt. Få tilgang til kundesupportverktøyene dine her!" hreflang="no" onover-preload="1"> <span>Logg inn</span> <span class="tooltip">Logg inn</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--full" title="Planlegg en demo med LiveAgent og oppdag hvordan vår programvare kan forbedre kundeservice og effektivitet." hreflang="no" onover-preload="1"> <span>Demo</span> </a> <a href="/proveperiode/" class="Button Button--outline" title="Registrer deg for en 14-dagers gratis prøveperiode hos LiveAgent i dag og oppdag kraften av effektiv kundeservice!" hreflang="no" onover-preload="1"> <span>Gratis Prøveperiode</span> </a> <a href="/inn-logging/" class="Button Button--login" title="Logg inn på din LiveAgent-konto enkelt og raskt. Få tilgang til kundesupportverktøyene dine her!" hreflang="no" onover-preload="1"> <span>Logg inn</span> <span class="tooltip">Logg inn</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-no" lang="no"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Europa</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Asia</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Midt Østen</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Amerika</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Europa</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <a class="Header__flags--item-link" href="https://www.liveagent.bg/gdpr/" title="LiveAgent е напълно съвместим с ОРЗД, осигурявайки поверителност, сигурност и прозрачност на данните. Научете как LiveAgent помага на клиентите си да спазват европейските изисквания за защита на данните и разгледайте нашите мерки за сигурност, като двуфакторна автентикация и HTTPS криптиране. Посетете страницата, за да откриете всички отговори на често задавани въпроси относно съответствието с ОРЗД." hreflang="bg-BG" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </a> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/gdpr/" title="Zjistěte, jak LiveAgent zajišťuje plný soulad s GDPR, chrání osobní údaje a nabízí nástroje pro jejich správu a bezpečnost. S našimi evropskými datovými centry a dvoufázovým ověřováním máte jistotu, že vaše data jsou v bezpečí a přístupná pouze na základě vašeho souhlasu. Navštivte naši stránku pro více informací o ochraně osobních údajů a bezpečnostních postupech LiveAgent." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/gdpr/" title="LiveAgent sikrer fuld GDPR-overholdelse ved at beskytte persondata med avancerede sikkerhedsforanstaltninger som totrinsbekræftelse og HTTPS-kryptering. Læs mere om, hvordan vi hjælper dig med at opfylde EU's databeskyttelseskrav og håndterer sletning af brugerdata effektivt. Få indsigt i vores databeskyttelsesprocedurer og sikre din virksomheds overholdelse i dag!" hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/dsgvo-konformitaet-von-liveagent/" title='Erfahren Sie alles über die DSGVO-Konformität von LiveAgent: Datenschutz, Sicherheit & Compliance seit Mai 2018. Besuchen Sie uns für Details!"' hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/gdpr-et/" title="LiveAgent tagab täieliku GDPR-i vastavuse, pakkudes turvalisi andmekaitsemeetmeid ja läbipaistvat kliendiandmete haldust." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/cumplimiento-de-rgpd-de-liveagent/" title="Cumple con el RGPD con LiveAgent: privacidad, seguridad, eliminación de datos y herramientas avanzadas para proteger tu información. ¡Descubre más!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/respect-du-rgpd-par-liveagent/" title="Découvrez comment LiveAgent garantit la conformité au RGPD, assurant la protection, la sécurité et la transparence de vos données. Apprenez-en plus sur nos mesures de sécurité, le stockage des données, et la gestion des demandes de suppression de données. Explorez notre engagement à respecter les normes européennes de protection des données." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/gdpr/" title="Μάθετε πώς το LiveAgent συμμορφώνεται πλήρως με το GDPR, διασφαλίζοντας προστασία, ασφάλεια και διαφάνεια για τα δεδομένα σας." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/gdpr/" title="Saznajte sve o LiveAgent-ovoj GDPR sukladnosti, sigurnosti podataka i transparentnim praksama. Posjetite nas i osigurajte zaštitu podataka!" hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/gdpr/" title="LiveAgent garantisce conformità completa al GDPR con sicurezza avanzata, trasparenza e supporto clienti dedicato. Scopri di più!" hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/gdpr/" title='Uzziniet, kā LiveAgent atbilst GDPR prasībām, nodrošinot datu drošību, privātumu un caurspīdīgumu. Pilnīga atbilstība kopš 2018!"' hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/bdar/" title="„LiveAgent“ užtikrina pilną BDAR atitiktį, duomenų saugumą ir privatumą. Sužinokite, kaip apsaugoti savo duomenis ir laikytis ES reikalavimų!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/gdpr/" title='Ismerje meg, hogyan teljesíti a LiveAgent a GDPR követelményeit biztonságos adatkezeléssel, átláthatósággal és ügyfélbarát megoldásokkal!"' hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/avg/" title='Ontdek hoe LiveAgent voldoet aan de AVG-regels met veilige gegevensopslag, privacybescherming en volledige GDPR-compliance sinds 2018!"' hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </span> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/" title='Wypróbuj LiveAgent – kompleksowe oprogramowanie do obsługi klienta! 30 dni za darmo, bez karty kredytowej, wsparcie 24/7. Sprawdź teraz!"' hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/gdpr/" title="LiveAgent respectă pe deplin GDPR, oferind securitate, transparență și control asupra datelor. Află mai multe despre conformitate!" hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/sootvetstviye-gdpr/" title="LiveAgent полностью соответствует GDPR, обеспечивая безопасность, конфиденциальность и прозрачность данных. Узнайте больше на нашем сайте!" hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/gdpr/" title="LiveAgent zaisťuje úplný súlad s GDPR, chráni súkromie a bezpečnosť údajov zákazníkov. Zistite, ako podporujeme dodržiavanie nariadení EÚ, a objavte naše bezpečnostné opatrenia vrátane dvojfaktorového overenia a HTTPS šifrovania. Navštívte našu stránku a dozviete sa viac o ochrane vašich údajov." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/gdpr/" title="Spoznajte skladnost LiveAgent z GDPR! Zagotavljamo varnost, zasebnost in podporo pri izpolnjevanju zahtev EU o varstvu podatkov." hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Asia</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/gdpr/" title="LiveAgent 完全符合 GDPR 要求，提供数据隐私、安全保障及合规功能。了解更多关于数据保护的详情！" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/gdpr/" title='Alamin kung paano sumusunod ang LiveAgent sa GDPR! Tuklasin ang aming mga hakbang sa seguridad at suporta para sa proteksyon ng data ng EU."' hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/gdpr/" title="LiveAgent tuân thủ GDPR, bảo mật dữ liệu, minh bạch và hỗ trợ khách hàng đáp ứng chuẩn bảo vệ dữ liệu EU. Tìm hiểu ngay!" hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Midt Østen</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/elnezam-eleuropy-lehmaiet-elbaianat/" title="LiveAgent يلتزم تمامًا بالامتثال للنظام الأوروبي العام لحماية البيانات (GDPR)، حيث يقدم حماية وشفافية في إدارة البيانات الشخصية لعملائه. تعرف على كيفية تخزين البيانات، والضمانات الأمنية، وإدارة طلبات مسح البيانات، بالإضافة إلى قائمة المعالجين الفرعيين. زر موقعنا لمزيد من التفاصيل حول حماية خصوصيتك وأمان بياناتك." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Amerika</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/gdpr/" title="Learn about LiveAgent's GDPR compliance. Fully compliant since 2018 with robust data security, privacy, and transparency measures."" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/compliance-rgpd-do-liveagent/" title="LiveAgent garante conformidade total com RGPD, priorizando privacidade, segurança, exclusão de dados e medidas avançadas de proteção." hreflang="pt-br" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pt-br" alt="pt-br" data-src="https://www.liveagent.no/app/themes/liveagent/assets/images/flags/br.svg?ver=1.25.84" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="27"> Português </a> </li> </ul> </div> </div> </div> </li> </ul> </div> </div> </div> </div>  </div> </div> </header> <div class="AppContainer" data-copied="Kopiert!"> <div class="Page"> <div class="wrapper"> <div class="Page__header"> <h1 id="h-liveagent-sin-gdpr-overholdelse">LiveAgent sin GDPR-overholdelse</h1> </div> <div class="Page__content Content"> <p><em>Alt du trenger å vite om LiveAgents GDPR-overholdelse</em></p> <p>LiveAgent er forpliktet til personvern, sikkerhet, samsvar og åpenhet. Denne tilnærmingen inkluderer å støtte våre kunders overholdelse av EUs databeskyttelseskrav, inkludert de som er angitt i General Data Protection Regulation (GDPR), som ble håndhevet 25. mai 2018.</p> <h3 class="wp-block-heading" id="h-what-is-gdpr">Hva er GDPR?</h3> <p>2016/679) er en forordning der Europaparlamentet, Rådet for Den europeiske union og EU-kommisjonen har til hensikt å styrke og forene databeskyttelsen for alle individer innenfor Den europeiske union (EU).</p> <h3 class="wp-block-heading" id="h-to-whom-does-the-gdpr-apply">Hvem gjelder GDPR for?</h3> <p>En måte som personopplysningene til en EU-borger kan samles inn på når du bruker LiveAgent, er når du bygger en database med kontakter, deres informasjon og forretningsforbindelser med dem (dvs. et CRM-system). Ikke alle kunder vil være “registrerte”, da registrerte kun er individer. Noen av kundene dine kan være bedrifter eller offentlige organisasjoner, som GDPR ikke gjelder for.</p> <h3 class="wp-block-heading" id="h-is-liveagent-gdpr-compliant">Er LiveAgent GDPR-kompatibel?</h3> <p>Ja, LiveAgent er fullstendig GDPR-kompatibel fra mai 2018.</p> <h3 class="wp-block-heading" id="h-more-gdpr-faqs">Flere GDPR-vanlige spørsmål</h3> <ul class="wp-block-list"><li><strong>Har du noen dedikert databeskyttelsesansvarlig (DPO) eller compliance-/sikkerhetsteam som jobber?</strong><br>Ja, vi har både et internt team og en dedikert databeskyttelsesansvarlig. Send alle spørsmål knyttet til GDPR-overholdelse til info@liveagent.com</li><li><strong>Hvordan vil du bekrefte overfor kundene at du overholder den nye forskriften?</strong><br>Hvis du ønsker formell bekreftelse, kan du gi oss malen for databehandleravtale, som vi kan returnere utfylt og signert.</li><li><strong>Hvordan lagres sensitiv informasjon og har du prosesser på plass i tilfelle et datainnbrudd?</strong><br>Sensitiv informasjon lagres sikkert, med begrenset tilgang. Vi reagerer på datainnbrudd umiddelbart, ved å varsle berørte parter, DPOer og lokale institusjoner, i henhold til våre interne GDPR-retningslinjer.</li><li>strong>Hvor lenge lagrer du kundedata?<br>Vi lagrer kundenes data kun for tiden de bruker tjenestene våre eller til de ber om å slette dataene sine.</li><li><strong>Hvor er kundedataene dine fysisk lagret?</strong><br>Data fra våre EU-kunder lagres i våre europeiske datasentre i Tyskland, Storbritannia og Slovakia og er vert for Linode, Inc.</li><li><strong>Hvilke av teamene dine vil ha tilgang til kundens personopplysninger?</strong><br>Vi får tilgang til kundens personopplysninger kun basert på forhåndsforespørsel fra kunden eller med kundens godkjenning. I de fleste vanlige tilfeller er det kundestøtteteamet, utviklingsteamet eller markedsføringsteamet.</li><li><strong>Hvordan håndterer organisasjonen din tilfeller der kunder ber om at dataene deres fjernes fra systemene dine?</strong><br>Når en kunde ber om sletting av dataene sine, fortsetter vi med slettingen umiddelbart, uten at videre forsinkelse.</li><li><strong>Hvordan håndterer du databeskyttelseskrav med noen av underbehandlerne dine?</strong><br>Vi signerer databehandlingsavtaler med hver av våre underbehandlere eller underleverandører.</li><li><strong>Hvilke tredjepartsorganisasjoner (underbehandlere) jobber du med som også kan ha tilgang til dataene vi deler med deg?</strong><br>Se listen over LiveAgent underbehandlere og underleverandører.</li><li><strong>Hvilke nye sikkerhetstiltak eller prosesser implementerte du for å overholde fristen 25. mai?</strong><br>De fleste sikkerhetstiltakene og prosessene har vært på plass før fristen, fordi vi ikke tar personvernet til våre kundenes data lett. Vi implementerte flere retningslinjer for hvordan vi skal håndtere sensitive data, hvordan vi skal reagere på hendelser og datainnbrudd og mer.</li><li><strong>Hvilke behandlingsoperasjoner utføres av databehandleren (LiveAgent)?</strong><br>Alle handlinger som er nødvendige for å gi tilstrekkelig kundestøtte og pålitelig service.</li><li><strong>Hvem er de registrerte?</strong><br>Personer hvis data har blitt delt med kunden eller med LiveAgent.</li><li><strong>Hva er datakategoriene?</strong><br>Navn, e-post, telefonnummer, adresse, IP-adresse, tidsstempler for handlinger, nettleserinformasjonskapsler, tilleggsdata samlet inn av kunder.</li><li><strong>Finnes det noen spesielle kategorier av data?</strong><br>Nei, det finnes ingen spesielle kategorier av data.</li><li><strong>Hvordan håndteres grenseoverskridende overføringer, hvem er dataeksportør og hvem er dataimportør?</strong><br>Grenseoverskridende overføringer gjøres innenfor EU- eller amerikansk grunnlag.</li></ul> <h3 class="wp-block-heading" id="h-additional-security-measures">Ytterligere sikkerhetstiltak</h3> <p><strong>Tofaktorautentisering</strong></p> <p>2-trinns bekreftelse gir mer sikkerhet til LiveAgent-kontoen din. Når du har aktivert 2-faktor-autentisering, må ethvert forsøk på å logge på kontoen din ledsages av koden du genererte i Google Authenticator-appen. 2-trinns bekreftelse kan bidra til å holde ukjente personer ute, selv om de har passordet ditt.</p> <p><strong>HTTPS-kryptering</strong></p> <p>Alle LiveAgent-vertskontoer kjører over en sikker tilkobling ved hjelp av HTTPS-protokollen. Hyper Text Transfer Protocol Secure (HTTPS) er den sikre versjonen av HTTP, protokollen som data sendes over mellom nettleseren din og nettstedet du er koblet til. Det betyr at all kommunikasjon mellom nettleseren din og LiveAgent er kryptert, inkludert <a href="https://www.liveagent.no/live-chat-programvare/" title="Oppdag LiveAgent – den raskeste live chat-programvaren med avanserte funksjoner for økt kundeengasjement. Start en gratis prøveperiode nå!" hreflang="no" onover-preload="1">chat</a> og e-postkommunikasjon.</p> <p><strong>Sikker lagring av legitimasjon</strong></p> <p>Vi følger siste beste praksis for å lagre og beskytte brukerpåloggingsinformasjon og passord i skyen.</p> <p><strong>IP & nettverksbegrensninger</strong></p> <p>LiveAgent Agent-panelet kan konfigureres til kun å tillate tilgang fra spesifikke IP-adresseområder.</p> <p><strong>API-sikkerhet</strong></p> <p>LiveAgent REST API er begrenset til akkrediterte brukere basert på brukernavn og passord eller brukernavn og API-tokens.</p> <p><strong>SPAM-filtrering</strong></p> <p>LiveAgent har et intelligent innebygd SPAM-filter som lærer og forbedrer filtreringsevnene kontinuerlig.</p> <h3 class="wp-block-heading" id="h-features-functionality-to-assist-you-with-gdpr-compliance-program">Funksjoner/funksjonalitet for å hjelpe deg med GDPR-samsvarsprogram</h3> <p>LiveAgent gir kundene muligheten til å slette tjenestedata som kan inneholde personlige data, som profiler, billetter, bilder og vedlegg, i aktive LiveAgent-kontoer. Innenfor LiveAgenten har administratorer og agenter (samlet beskrevet som “Brukere”) profiler med hierarkiske rettigheter, som beskrevet <a href="https://www.liveagent.com/app/uploads/2019/09/agents.jpg" urlslab_href_old="https://www.liveagent.no/kundesupport-ordbok/agent/attachment/agents-2-2/" title="App - Uploads - 2019 - 09 - Agents.jpg" onover-preload="1">her</a>.</p> <p><strong>Sletting av agentprofil</strong><br>LiveAgent støtter for øyeblikket sletting av agentprofilinformasjon <a href="https://www.liveagent.com/app/uploads/2019/09/agents.jpg" urlslab_href_old="https://www.liveagent.no/kundesupport-ordbok/agent/attachment/agents-2-2/" title="App - Uploads - 2019 - 09 - Agents.jpg" onover-preload="1">som beskrevet her</a>. Administratorer og eiere kan slette profiler til alle brukere, inkludert agenter. De kan slette agenter i Konfigurasjon>Agenter>Slett agent. LiveAgent beholder kontoeierinformasjon for å fortsette å tilby tjenesten. Når en konto avsluttes, følger LiveAgent sin retningslinjer for sletting av data for gjenværende profilinformasjon.</p> <p><strong>Sletting av sluttbrukerprofil</strong><br>LiveAgent støtter for øyeblikket sletting av <a href="https://support.ladesk.com/781304-Delete-Customer-in-LiveAgent" target=" _blank" rel="noreferrer noopener">Informasjon om sluttbrukerprofil som beskrevet her</a>. Eier, administratorer og agenter kan slette sluttbrukerprofiler. Etter denne slettehandlingen fjernes sluttbrukerprofilen fra brukergrensesnittet og sluttbrukeridentiteten slettes fra systemet, sammen med OAuth-tokens, økter og lagrede søk.</p> <p><strong>Sletting av billetter<br></strong>Billetter kan slettes ved å følge trinnene som er beskrevet <a href="https://support.ladesk.com/072752-Delete-all-tickets-from-a-specific-customer">her</a>. Denne artikkelen tar også for seg hvordan du sletter billetter permanent.</p> <p><strong>Sletting av kundeportalprofil</strong><br>Kunder kan slette profilene sine fra en <a href="https://www.liveagent.no/kundeportal-programvare/" title="Kundeportalprogramvare vil øke kundelojalitet og salg. Prøv LiveAgent sin 14-dagers gratis prøveversjon og gjør kundeservicen din fantastisk." hreflang="no" onover-preload="1">kundeportal</a> ved å følge trinnene beskrevet <a href="https://support.ladesk.com/781304-Delete-Customer-in-LiveAgent">her</a> (sletting av kundeportalprofil er den samme prosessen som sletting av sluttbrukerprofil).</p> <p><strong>Godkjenne samtykke for å gi live-støtte via Live Chat<br></strong>Et av kravene i GDPR er din forpliktelse til å informere kundene dine om at du og/eller en tredjepartsprosessor vil samle inn personopplysningene deres. Når du yter kundeservice via <a href="https://www.liveagent.no/live-chat-programvare/" title="Oppdag LiveAgent – den raskeste live chat-programvaren med avanserte funksjoner for økt kundeengasjement. Start en gratis prøveperiode nå!" hreflang="no" onover-preload="1">live chat</a>, foreslår vi at du legger inn en <a href="https://support.liveagent.com/572879-GDPR-Placing-Consent-Acceptance-in-Chat?r=1" urlslab_href_old="https://support.ladesk.com/572879-GDPR-Placing-Consent-Acceptance-in-Chat" title="Ensure GDPR compliance by adding consent acceptance to your LiveAgent pre-chat form. Protect privacy and meet EU data regulations easily!" hreflang="en-US">samtykkegodkjenning i forhåndschatten din skjema</a>.</p> <h3 class="wp-block-heading" id="h-right-to-erasure-right-to-be-forgotten">Rett til sletting (“Rett til å bli glemt”)</h3> <p>LiveAgent-applikasjonen lar deg slette alle sensitive data om kundene dine på deres forespørsel direkte i LiveAgent-applikasjonen ved å slette alle billetter og kontaktdata relatert til kunden din.</p> <p>I tillegg har hver LiveAgent-kontoeier full kontroll over kontoen sin og kan be om å bli slettet når som helst via e-post til vår <a href="mailto:support@liveagent.com">support@liveagent.com.</a> Liveagent-skyen har også automatiske prosedyrer for å slette suspenderte kontoer for å sikre at vi ikke lagrer dataene dine permanent etter at du bestemmer deg for å slutte å bruke tjenestene våre.</p> <h4 class="wp-block-heading" id="h-automatic-procedures">Automatiske prosedyrer</h4> <p>Hvis prøvekontoen ikke oppgraderes til betalt plan innen 14 dager eller faktureringen av den allerede oppgraderte kontoen mislykkes i mer enn 7 dager, blir kontoen suspendert. Suspendert konto tillater ikke brukerpålogging eller tilgang til data verken av kontoeier eller hans kunder.</p> <p>I tilfelle kontoeieren ikke ber om å oppheve suspenderingen av kontoen sin via e-post eller chat, avsluttes kontoen innen de neste 60 dagene (domenet slutter å være aktivt, vi fjerner kontokonfigurasjonen fra skyen, men vi oppbevarer data på lagring).</p> <p>Avsluttede kontoer slettes automatisk fra skyen vår innen de neste 30 dagene. Fra dette tidspunktet har vi ingen aktive data i LiveAgent-skyen, vi lagrer i ytterligere 30 dager bare kald sikkerhetskopiering av databasen. Når sikkerhetskopieringen utløper, lagrer vi ingen data fra kontoen din lenger.</p> <h3 class="wp-block-heading" id="h-additional-resources">Tilleggsressurser</h3> <ul class="wp-block-list"><li><a href="https://www.liveagent.no/sikkerhet-personvernpolicy/" title="Sikre dine data med LiveAgent! Vi tilbyr topp sikkerhetsfunksjoner og GDPR-samsvar for trygg kommunikasjon og databeskyttelse." hreflang="no" onover-preload="1">Sikkerhetspolicy for LiveAgent</a></li><li><a href="https://www.liveagent.no/retningslinjer-for-personvern/" title="Oppdag hvordan Quality Unit beskytter ditt personvern med våre detaljerte retningslinjer. Vi følger P3P-praksis for å sikre sikkerhet og konfidensialitet av dataene dine. Lær mer om datainnsamling, informasjonskapsler, og dine rettigheter til datafjerning. Beskytt informasjonen din med LiveAgent – klikk for å lese mer!" hreflang="no" onover-preload="1">Vilkår for LiveAgent & Betingelser</a></li><li>Liste over underbehandlere & Underleverandører</li><li><a href="https://www.liveagent.no/" urlslab_href_old="/fileadmin/docs/Data_Processing_Addendum_-_LiveAgent.docx" title="Alt-i-ett helpdesk-programvare fra LiveAgent: 24/7 kundeservice, 30 dagers gratis prøveperiode, ingen kredittkort kreves. Kom i gang nå!" hreflang="no" onover-preload="1">Last ned LiveAgents mal for databehandlingstillegg</a></li></ul> <h3 class="wp-block-heading" id="h-do-you-have-questions">Har du spørsmål?</h3> <p>Kontakt oss på <a href="mailto:info@liveagent.com">info@liveagent.com</a>.</p> <div class="SimilarSources SimilarSources--blog"> <div class="wrapper"> <div class="SimilarSources__title h4">Relaterte Artikkler</div> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.no/funksjoner/" title="Are you looking for a feature-rich help desk solution? LiveAgent is a help desk software with more than 180 features available." hreflang="no" onover-preload="1"><img alt="Are you looking for a feature-rich help desk solution? 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Learn how to choose the best VoIP solution based on features, pricing, and requirements to streamline operations effectively. Discover the benefits of VoIP technology and find the perfect fit for your company's needs." hreflang="en-US" onover-preload="1">VoIP-telefonsystemer</a></li> <li id="menu-item-738523"><a href="https://www.liveagent.no/selvbetjent-programvare/" title="Oppdag hvordan selvbetjeningsprogramvare kan forbedre kundetilfredshet, redusere kostnader og øke effektiviteten i 2024. Utforsk de beste alternativene og funksjonene som tilbys av LiveAgent for å la kundene dine løse problemer selv, når som helst. Les mer om trender, implementering og ledende leverandører i bransjen." hreflang="no" onover-preload="1">Selvbetjent programvare</a></li> <li id="menu-item-738524"><a href="https://www.liveagent.no/innkommende-ringesenter-programvare/" title="Finn de 20 beste inngående kundesenterprogrammene i 2022! Øk effektiviteten med live chat, billettsystem og mer. Gratis prøveversjon!" hreflang="no" onover-preload="1">Programvare for innkommende kundesenter</a></li> <li id="menu-item-738525"><a href="https://www.liveagent.no/klagebehandling-programvare/" title="Oppdag de 20 beste systemene for kundeklagebehandling i 2022. Effektiviser klagehåndtering med topp verktøy som LiveAgent!" hreflang="no" onover-preload="1">Klagehåndteringssystem</a></li> <li id="menu-item-738526"><a href="https://www.liveagent.com/customer-portal-software/" urlslab_href_old="https://liveagent.com/blog/best-client-portal-software/" title="Empower customers with LiveAgent's portal software! Offer 24/7 self-service, ticket tracking, and a knowledge base. 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