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class="toc_wrapper"><nav aria-labelledby="toc-title" class="navigation"><div id="toc-title" class="h2-title-toc-blog">CONTENTS</div><div class="orange-hr-toc"></div><ul s-toc-active="cc-active" s-toc="list" role="list" class="toc w-list-unstyled"><li><a href="#" class="sidebar_link w-inline-block"><div s-toc="text" class="text-sm toc_h2">Example</div></a><ul role="list" class="toc_sub"><li></li></ul></li></ul></nav></div></div></div><div class="blog-details-2"><div class="blog-rich-text-container"><div class="blog-heading-block-copy"><h1 class="blog-heading">Why shoppers are going green and how brands can sync?</h1><div class="blog-time-to-read"><div class="time-to-read-wrapper"><div class="time">5 Min</div><p class="read">read</p></div></div><div class="orange-hr _50px margin-bottom-20"></div><div class="blog-single-details"><div class="div-block-93"><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/66eef5fc04aac32d33d7d95f_Roman-Shvydun.webp" loading="lazy" alt="" class="author-image-blog"/></div><div class="blog-profile-info"><div class="blog-author-name">Roman Shvydun</div><p class="blogs-single-date">October 7, 2024</p></div></div></div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e520674ced3ec85609db0_overhead-view-paper-houses-with-shopping-trolley-green-background.webp" loading="eager" width="1860" height="1000" alt="" sizes="(max-width: 767px) 92vw, (max-width: 991px) 71vw, (max-width: 1439px) 68vw, 954.3125px" srcset="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e520674ced3ec85609db0_overhead-view-paper-houses-with-shopping-trolley-green-background-p-500.webp 500w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e520674ced3ec85609db0_overhead-view-paper-houses-with-shopping-trolley-green-background-p-800.webp 800w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e520674ced3ec85609db0_overhead-view-paper-houses-with-shopping-trolley-green-background-p-1080.webp 1080w, https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e520674ced3ec85609db0_overhead-view-paper-houses-with-shopping-trolley-green-background.webp 1575w" class="blog-main-img"/><div s-toc="content" class="rich-text-blog-reduced-font w-richtext"><p>As we thoughtfully browse our way through 2024, one topic we notice being discussed more and more persistently is sustainability. According to all forecasts, it will surely remain among <a href="/blogs/2025-customer-feedback-trends-critical-insights-for-cxo-leaders">customer trends in 2025</a> and beyond.</p><p>Yet, crying out, “Go green, just like your customers,” is a vague call to action. It doesn’t sound profound and serious, but eco-consciousness is no joke when it comes to business success. Ignoring environmental responsibility is one of the most gruesome customer experience mistakes to watch out for this year and in the future.</p><p>After understanding the motives driving customers to buy eco-friendly products and services, you’ll see why. We then provide first-hand expert insights and examples of companies synchronizing with their customer choices and undertaking sustainable initiatives.</p><p>Learn from them in this article.</p><h2><strong>The psychology of the “green shoppers”</strong></h2><p>Here’s why customers opt for “greener” shopping.</p><h3><strong>They are concerned about the environment and health.</strong></h3><p><strong>“<em>I want to make a difference and help save the planet</em>.”</strong></p><p>This statement is virtually a dogma of today’s “green” buyer.</p><p>Because of:</p><ul role="list"><li>Global warming</li><li>Plastic pollution</li><li>Water scarcity</li><li>Deforestation</li><li>Biodiversity loss</li><li>Air pollution, etc.</li></ul><p>At the same time, there’s a huge interdependence between nature and health consciousness. As Roman Zrazhevskiy, Founder & CEO of <a href="https://www.mirasafety.com/" target="_blank">MIRA Safety</a>, points out, “Customers’ environmental concerns are closely tied to personal health concerns. An unsafe environment is automatically a dangerous and, without exaggeration, a life-threatening place to live in. That’s why caring about Earth as home is automatic care about human well-being.”</p><h3><strong>They mirror eco-friendly shopping behaviors and pass the torch to others.</strong></h3><p>Social influence is perhaps the greatest contagious power. Consider this illustrative fact: <a href="https://hbr.org/2019/07/the-elusive-green-consumer" target="_blank">65% of online consumers</a> made at least one eco-friendly purchase once they heard that others bought sustainable products.</p><p>Thomas Medlin, Co-founder at <a href="https://jumpmd.com/" target="_blank">JumpMD</a>, calls this phenomenon the “<strong>green ambassadorship</strong>.”</p><p>He explains, “In modern-day society, eco-conscious buyers act as role models and ambassadors of positive environmental change, inspiring others to adopt sustainable lifestyles and shop greener. They lead by example and demonstrate how a personal choice can collectively contribute to environmental protection.</p><p>However, word-of-mouth plays a critical role here: social sharing, influencer marketing, referrals, user-generated content (UGC), and so on.”</p><p>In this context, UGC pieces like customer reviews or testimonials from eco-conscious shoppers can transform buying habits, spreading sustainability to more people.</p><h3><strong>They eagerly engage in reverse commerce, aka r-ecommerce.</strong></h3><p>More people are buying second-hand goods to lessen their environmental impact. In fact, <a href="https://www.ebayinc.com/recommerce-report/" target="_blank">59% of global consumers</a> have purchased pre-loved items in the past year, and 70% plan to do so next year.</p><p>The most popular choices are:</p><ul role="list"><li>Used electronics (smartphones, laptops, or tablets)</li><li>Second-hand clothes</li><li>Repaired or refurbished jewelry</li><li>Vintage accessories (luxury glasses, bags, or watches)</li><li>Used books</li><li>Refurbished medical devices</li><li>And other things.</li></ul><p>For example:</p><p>Pre-owned luxury watches, such as vintage Rolex or Breitling, are in high demand these days. <a href="https://www.cognitivemarketresearch.com/pre-owned-luxury-watches-market-report" target="_blank">Their market size</a> is projected to jump from roughly $26 billion in 2024 to $43 billion by 2031.</p><h3><strong>They are ready to pay more for sustainable products (but only a little more).</strong></h3><p><a href="https://www.firstinsight.com/white-papers-posts/gen-z-shoppers-demand-sustainability" target="_blank">Gen Z buyers</a> are the most determined in this case. Out of 62% choosing “greener” brands, 73% are predisposed to spend more on eco-friendly goods. Overall, across generations, customers would pay an average of <a href="https://www.pwc.com/gx/en/news-room/press-releases/2024/pwc-2024-voice-of-consumer-survey.html" target="_blank">9.7%</a> sustainability premium if products meet environmental criteria (sustainably sourced or manufactured).</p><p>When analyzing it from a financial perspective, Gary Hemming, Owner & Finance Director of <a href="https://abcfinance.co.uk/" target="_blank">ABC Finance</a>, noticed a huge price gap between sustainable and conventional products. “The cost of a sustainable product may be 70–80% higher. Sometimes, it costs double the price, lowering the demand as consumers turn to non-eco substitutions. Considering this, brands have to adjust their pricing strategies so as not to make eco-friendly products unaffordable to consumers.”</p><h3><strong>They search for ecologically aware brands but have trust issues.</strong></h3><p>Even though <a href="https://www.prnewswire.com/news-releases/despite-inflation-pressures-over-two-thirds-of-americans-are-willing-to-pay-more-for-sustainable-products-pdi-study-finds-301807493.html" target="_blank">79% of Americans</a> want to buy from ecological companies, they don’t know how to find environmentally friendly offers. Worse—they have low confidence in brands proclaiming themselves as sustainable. This percentage is strikingly higher for younger generations, <a href="https://www.clootrack.com/blogs/consumer-insights-millennials-gen-z" target="_blank">Millennials and Gen Z</a>: 80% and 91%, respectively.</p><p>So, “bio” or “eco” labels on your products are not enough to build customer trust. One particular strategy from the list below will show you what will help you achieve that.</p><p>Read on.</p><h2><strong>6 Tips for brands to go greener and promote sustainable, green shopping</strong></h2><h3><strong>1) Catch the friendly (or better, eco-friendly) call from your customers</strong></h3><p>First, segment your audience by lifestyle preferences and values (<a href="https://www.clootrack.com/blogs/segmentation-strategy-customer-experience" target="_blank">customer segmentation</a> by psychographic factors). How many of your customers lead a sustainable lifestyle? To what extent do they cherish sustainability?</p><p>To simplify the process, there’s an excellent idea from <a href="https://hbr.org/2024/03/how-to-market-sustainable-products" target="_blank">Goutam Challagalla and Frédéric Dalsace</a>, professors of Marketing and Strategy at IMD Business School. They suggest <a href="https://www.clootrack.com/blogs/market-segmentation">segmenting the market</a> into three categories: <strong>Greens</strong>, <strong>Blues</strong>, and <strong>Grays</strong>.</p><ul role="list"><li><strong>“Green”</strong> customers hold sustainability as their top priority and advocate for it in all they do.</li><li><strong>“Blue”</strong> customers regard it as moderately valuable.</li><li><strong>“Gray”</strong> customers are skeptical or indifferent to it.</li></ul><p>Now, your task is determining the needs and requirements of “greens” and “blues.” What appetites do they have for eco-friendly products? What sustainable moves do they anticipate from you?</p><p>A brilliant example here is Norm & Irv’s Ice Cream Shop. The brand spotted the customer’s review on Google and switched from styrofoam to more sustainable cups the very next day.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e51a972d463d63b6eb16f_AD_4nXelOlYEOjPn0wf71MvBNbJoTbrnTesLUNxyft3AXrq7ydMe_2YcwvydHgxpwD3ODMjk6zhcfIfMT-y2CEdv0RVKldqwisWQZ-2iw9L1VanML7yFRNXLQxVlNvZnCrpRCMUUV6ZtIwEUsEYCyfb_CtL_OWYL.jpeg" loading="lazy" alt=""/></div></figure><p>Luckily, you don’t have to enter the digital jungle of customer voices unarmed. Use <a href="https://www.clootrack.com/platform" target="_blank"><strong>Clootrack</strong></a><strong> </strong>to capture consumer trends like sustainability calls from your audience.</p><div class="w-embed"><style> .submit-button { background-color: #e64918; border: none; color: white; padding: 15px 20px; text-align: left; text-decoration: none; display: inline-block; font-size: 16px; font-weight: 700; border-radius: 50px; transition: background-color 0.3s ease; } .submit-button:hover { background-color: #89C349; color: white; } </style> <a href="https://www.clootrack.com/request-demo" class="submit-button">Analyze your customer feedback!</a></div><p>‍</p><h3><strong>2) Start small, one sustainable step at a time</strong></h3><p>Here are the first baby steps for your business to go green.</p><h3><strong>Step #1. Greener equipment</strong></h3><p>This can be anything that reduces environmental impact:</p><ul role="list"><li>LED lighting for home improvement</li><li>Renewable energy systems (solar panels or wind turbines)</li><li>Water-saving equipment (low-flow fixtures or waterless urinals)</li><li>Green office supplies (recycled paper and stationery)</li><li>Waste management solutions (composting bins for organic waste)</li><li>Nature-friendly transportation (electric or hybrid vehicles to minimize gas emissions), etc.</li></ul><h3><strong>Step #2. Sustainable packaging</strong></h3><p>What if we told you that 86% of shoppers are more likely to buy from retailers with eco-friendly packaging?</p><p>Knowing this, numerous companies switch to compostable, recyclable, or biodegradable materials to pack and ship their products. This tendency is particularly noticeable among <a href="https://www.clootrack.com/blogs/qsr-brands-create-incredible-customer-experiences-using-data" target="_blank">quick-service restaurants</a> (QSRs) in the food industry.</p><p>For example:</p><p>Let’s take McDonald’s, one of the most <a href="https://www.clootrack.com/blogs/customer-centric-companies" target="_blank">customer-centric companies</a> among QSR heavyweights. The brand aims to make 100% of packages from recycled, renewable, or certified materials by the end of 2025. So far, they have reached 86.7%.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e51a9dc757970e5c4f934_AD_4nXcHK_O_WTj6Pa7FfStylBQSO51hL2DKV7lBPO8p5GUpek9B5GBu9TqZd0HlHY2JvguTo2vt1udW2vSzFyBoOzDGoGRm9HGGsy-YWIT_m6Fnmd-xoCmYHzP6G6StLXeIJZ8hpNWzJCzpC4xbFKbUrDP57wo.jpeg" alt="Mac'd cardboard box" loading="lazy"/></div></figure><h3><strong>3) Go beyond “eco” words and provide numbers</strong></h3><p>As we mentioned before, simply saying, “<em>Our products are eco-friendly, biodegradable, and carbon positive</em>” will not satisfy the consumer’s need for credibility. If you want your brand to tower as a truly sustainable company in front of your audience, you should speak not in words but in deeds and numbers that illustrate those.</p><p>One of the best ways for brands to show eco-friendliness (not just tell about it) is by running annual <strong>sustainability reports</strong> with yearly goals and achievements.</p><p>For example:</p><p>Learn from Ryanair driving change in the travel industry. Here’s a glimpse of Ryanair’s Sustainability Report 2024 with clearly defined goals, milestones, and actions taken this year to reduce emissions.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e51a9a5f1a82b0cc818a8_AD_4nXd_be1-5ut0voY-vMSfdKGQp8dYx5Bv2cvjouDwohPfm0WCow8LGqtIbg6AWEZN7VesX-rj1BSBeREzlW08TLn1qMZyGXGo-Rtu2hxyRuzjeLnnY50hKuiWglqblgIsWyKKBWF6LgBPjwXWr6NDn6bcNqhI.jpeg" alt="ryanair group-sustainability report" loading="lazy"/></div></figure><h3><strong>4) Reward your customers for their greener choices</strong></h3><p>You haven’t forgotten about the “grays,” right?</p><p>You still have the customer segment reluctant to join the sustainable revolution. How can you encourage them to be more environmentally responsible?</p><p>By rewarding them for eco-conscious purchases, of course.</p><p>Here are several examples of “green” <a href="http://www.clootrack.com/blogs/repeat-customers-vs-loyal-customers" target="_blank">loyalty programs</a> that recognize and reward eco-friendly buyers:</p><ul role="list"><li><strong>Patagonia</strong> → Worn Wear Program – Earn rewards for returning used Patagonia clothes.</li><li><strong>Aveda</strong> → Aveda Plus Rewards – Skip the bag or bring your own and earn 10 points.</li><li><strong>Levi’s</strong> → Levi’s SecondHand – Return your used jeans for a discount on future purchases.</li><li><strong>Kiehl’s</strong> → Recycle and Be Rewarded – Bring in your “empties” and earn 5 points per recycled item.</li></ul><p>When creating such a program for your brand, <a href="https://www.linkedin.com/in/brooke-webber-235925285/" target="_blank">Brooke Webber</a>, Head of Marketing at Ninja Patches, claims that reward names matter greatly. “Naming rewards in your green loyalty program should emphasize their meaning and worth for the customer. For instance, instead of just <em>Points</em>, go with <em>Eco Points</em> or design special awards or digital badges for eco-conscious customers like <em>Green Hero</em>, <em>Planet Protector</em>, or <em>Reusable Genius</em>.”</p><h3><strong>5) Turn “greener” on social media</strong></h3><p>Numerous brands already urge their target audiences to shop green via social media channels like Instagram, TikTok, Facebook, etc.</p><p>For example:</p><p>In 2023, Acer started innovating with a <a href="https://www.clootrack.com/blogs/the-link-between-customer-experience-client-centricity-business-growth" target="_blank">customer-focused approach</a> to sustainability. So, the company entirely revamped its branding strategy for social media. On TikTok specifically, Acer changed the bio (<em>We create technology that empowers you to #MakeYourGreenMark</em>) and started publishing “greener” videos with the hashtag #MakeYourGreenMark.</p><figure class="w-richtext-align-center w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e51a9dc757970e5c4f91b_AD_4nXfTM02OC2jEiVmdck9EWvkSzL65miBxo3l5cxoXT1JokVKsLtjf059i-477BahYw0JFgF20vvgvDXgmECflKH-tPWapjF5etbU-kIo64bpDBKo6oi0qoHsoYbtGD-Lbqh46RYRfWr7kXIuWf2MGC8i1UUjo.jpeg" loading="lazy" alt=""/></div></figure><h3><strong>6) Celebrate sustainability with your customers</strong></h3><p>This tactic is a splendid chance to educate your customers about environmental issues and inspire them to take action. It will also help you awaken a sense of togetherness and build stronger customer relationships with those who already care about the planet and the environment.</p><p>Add the following list of dates to your <a href="https://www.clootrack.com/blogs/christmas-cheer-to-january-returns-and-refunds-in-retail" target="_blank">holiday marketing</a> calendar and celebrate sustainable holidays with your customers:</p><ul role="list"><li>Global Recycling Day (March 18)</li><li>International Day of Forests (March 21)</li><li>Earth Day (April 22)</li><li>World Environment Day (June 5)</li><li>World Oceans Day (June 8)</li><li>Zero Waste Week (First week of September)</li><li>Green Consumer Day (September 28)</li></ul><p>Now, focus on promoting sustainable shopping through key <a href="https://www.clootrack.com/blogs/30-customer-touch-points-to-craft-superior-customer-experience" target="_blank">customer touchpoints</a>, driving eco-friendly engagement at every step.</p><h2><strong>In Closing</strong></h2><p>Start listening to your customers’ voices and capturing their eco-needs with Clootrack. The platform’s advanced analytics will help you tune in to their “green” chorus and keep to their tempo.</p><p><a href="https://www.clootrack.com/request-demo"><strong> Request demo</strong></a><strong> to see how you can analyze customer reviews to make swift decisions based on shifting consumer trends.</strong></p><p>Drive sustainable transformation today for a “greener” tomorrow!</p><p>‍</p><p><strong>Read Next: </strong><a href="https://www.clootrack.com/knowledge_base/what-is-customer-perception" target="_blank"><strong>What is customer perception?</strong></a></p><p>‍</p><p><strong>Author Bio</strong></p><figure class="w-richtext-align-floatleft w-richtext-figure-type-image"><div><img src="https://cdn.prod.website-files.com/66dffa95f947b62fb545cc4d/671e51a9a0f90c680fb08533_AD_4nXc65enmeXPSP23SD2UrdYikcSo1SuNOFlHrfUbJEIVlW9m-EIE-B9f_wcycojy9hf5Y6MyBDq1D3ryaeUXkTKEK8WqqiGBpQq_GU_D4nlUoczcJp8vLd2C9QtLrBrwC0G0zO849aZ3Jg3XFDtbAlklVSf3I.png" loading="lazy" alt=""/></div></figure><p>Roman Shvydun is a writer specializing in business, marketing, and technology, contributing to over 60 SaaS websites. Making complex subjects accessible, Roman has become a recognized voice in the SaaS industry, shaping discussions around key trends and developments.</p></div></div><div class="share-icon"><p class="paragraph-59">Share : </p><div class="code-embed-8 w-embed"><div class="sharethis-inline-share-buttons"></div></div></div></div></div><section class="cta-section-fullwidth"><div class="w-layout-blockcontainer container-cta w-container"><div class="w-layout-grid cta-vid-grid"><div id="w-node-ea3e08a2-b651-6059-a1c2-6ffb107ca031-b545cca5" class="cta-grid-left"><div><h1 class="heading-h1 center-align-mobile-cta">Do you know what your customers<em class="italic-text"> really </em> want?</h1><p class="body-p center-align-mobile">Analyze customer reviews and automate market research with the fastest AI-powered customer intelligence tool.<br/></p></div><div class="cta-button-centre"><a href="/request-demo" class="demo-button-black-cta-1 w-button"><strong class="bold-text-62">Book a Personalized 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