CINXE.COM

サポート | ソフトバンク

<!DOCTYPE html> <html lang="ja"> <head> <!-- LayoutASupportPC --> <!-- =========== METADATA ============ --> <meta charset="UTF-8"> <link rel="canonical" href="https://www.softbank.jp/support/"> <title>サポート | ソフトバンク</title> <meta name="description" content="ソフトバンクのサポートのページです。 製品・サービスに関するサポート情報や通信障害、メンテナンス情報などをご紹介します。"> <meta name="keywords" content="ソフトバンク,softbank,サポート,料金確認,故障,修理,紛失,盗難,活用,サポート"> <meta property="og:title" content="サポート | ソフトバンク"> <meta property="og:type" content="article"> <meta property="og:description" content="ソフトバンクのサポートのページです。 製品・サービスに関するサポート情報や通信障害、メンテナンス情報などをご紹介します。"> <meta property="og:url" content="https://www.softbank.jp/support/"> <meta property="og:image" content="https://www.softbank.jp/site/set/common/shared/img/icon_softbank.gif"> <meta property="og:site_name" content="ソフトバンク"> <meta property="fb:app_id" content="378662655513103"> <link rel="shortcut icon" href="/site/set/common/p/img/favicon.ico"> <!-- =========== /METADATA ============ --> <!-- ========= COMMON IMPORT ========== --> <script src="/-/media/sb/sjp/scassets/system/common/js/include.js"></script> <script type="text/javascript">var nowDate = '20250315113034'</script> <!-- /site/design/parts/area/pc/common-code-lv3-mercury --> <meta name="viewport" content="width=device-width"> <link rel="stylesheet" href="/site/set/common/sunshine/p/css/index.css?20210426" media="all"> <link rel="stylesheet" href="/site/set/common/sunshine/p/css/print.css" media="print"> <link rel="stylesheet" href="/site/set/common/info/v1/p/css/index.css?20250121"> <link rel="stylesheet" href="/site/set/common/mercury/shared/css/l3-base.css?20200611"> <link rel="stylesheet" href="/site/set/common/mercury/shared/css/l3.css?20200611"> <noscript> <link rel="stylesheet" href="/site/set/common/noscript/v1/p/css/index.css"> </noscript> <script src="/site/set/common/sunshine/p/js/index.js?20210622" defer></script> <script src="/site/set/common/mercury/shared/js/l3-vendor_2024.js" defer></script> <script src="/site/set/common/mercury/shared/js/l3.js?20200611" defer></script> <!-- / /site/design/parts/area/pc/common-code-lv3-mercury --> <!-- /site/design/parts/area/pc/common-code-lv3-support-mercury --> <!-- ======== /COMMON IMPORT ========== --> <!-- ========= LOCAL IMPORT =========== --> <link rel="stylesheet" href="/site/set/common/shared/css/reset/reset-v2.css"> <link rel="stylesheet" href="/site/set/common/sunshine/p/css/index.css" media="all"> <link rel="stylesheet" href="/site/set/common/sunshine/p/css/print.css" media="print"> <link rel="stylesheet" href="/site/set/common/info/v1/p/css/index.css?20240926"> <noscript> <link rel="stylesheet" href="/site/set/common/noscript/v1/p/css/index.css"> </noscript> <link rel="stylesheet" href="/site/set/common/mercury/shared/css/l2-base.css"> <link rel="stylesheet" href="/site/set/common/mercury/shared/css/l2.css"> <link rel="stylesheet" href="/support/set/data/top/css/shared/index.mercury.b3s.css?20241112"> <noscript> <link rel="stylesheet" href="/site/set/common/p/css/mainarea-noscript.css"> </noscript> <script src="/site/set/common/mercury/shared/js/l2-vendor.js" defer></script> <script src="/site/set/common/mercury/shared/js/l2_2023.js" defer></script> <script> window.SB_PAGE = window.SB_PAGE || {}; </script> <script src="/support/set/data/top/js/shared/index.mercury.b3s.js" defer></script> <script src="/site/set/common/info/v1/shared/js/index.js?20240624" defer></script> <script>window.SB_PAGE.DISASTER_CLOSE_RESET = '20230831';</script> <!-- ======== /LOCAL IMPORT =========== --> </head> <body> <div id="sb-appshell-v1" class="sb-appshell-v1"> <noscript> <aside id="sb-appshell-v1-header-info" class="sb-appshell-v1-header-info"> <div class="noscript-layout"> <p class="noscript-layout_text">当ウェブサイトでは、JavaScriptを使用しています。ご使用のブラウザー設定においてJavaScriptをオン(有効)にしていただきますようお願いいたします。</p> </div> </aside> </noscript> <!-- include start name=カテゴリナビゲーション --> <div id="sb-appshell-v1-header-fixed-area" class="sb-appshell-v1-header-fixed-area"> <div class="sb-appshell-v1-header-fixed-area_inner"> <header id="sb-appshell-v1-header" class="sb-appshell-v1-header _ga_area_header"> <div class="sb-appshell-v1-header_inner"> <div class="sb-appshell-v1-header_logo"> <div class="sb-appshell-v1-header_logo-inner"><a href="/" class="sb-appshell-v1-header_logo-image">SoftBank</a></div> </div> <div class="sb-appshell-v1-header_world-menu"> <button class="sb-appshell-v1-header_world-menu-button" data-sb-appshell-v1-button="world-menu"> <span class="sb-appshell-v1-header_category-title sb-appshell-v1-header_category-title-support"> <span class="sb-appshell-v1-header_category-title-text">サポート</span> </span> </button> </div> </div><!-- .sb-appshell-v1-header_inner --> <div class="sb-appshell-v1-header_utility"> <div class="sb-appshell-v1-header_utility-list"> <div class="sb-appshell-v1-header_utility-item"><a href="/mysoftbank/" class="sb-appshell-v1-header_utility-link sb-appshell-v1-header_utility-link-mysoftbank"><span class="sb-appshell-v1-header_utility-link-inner">My SoftBank</span></a></div> <div class="sb-appshell-v1-header_utility-item"><a href="/shop/" class="sb-appshell-v1-header_utility-link sb-appshell-v1-header_utility-link-search"><span class="sb-appshell-v1-header_utility-link-inner">店舗を探す</span></a></div> <div class="sb-appshell-v1-header_utility-item sb-appshell-v1-header_utility-item-language"> <a href="/en/" class="sb-appshell-v1-header_utility-link sb-appshell-v1-header_utility-link-language"><span class="sb-appshell-v1-header_utility-link-inner">ENGLISH</span></a> </div> </div> </div> </header><!-- #sb-appshell-v1-header --> <nav id="sb-appshell-v1-world-menu" class="sb-appshell-v1-world-menu _ga_area_world_nav"> <div class="sb-appshell-v1-world-menu_view"> <p class="sb-appshell-v1-world-menu_title">知りたいサービスを選んでください</p> <div class="sb-appshell-v1-world-menu_list"> <ul class="sb-appshell-v1-world-menu_list-lv1"> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/mobile/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-mobile"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">スマートフォン<br>携帯電話</span> </a> </li> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/internet/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-internet"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">インターネット<br>固定電話</span> </a> </li> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/energy/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-energy"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">でんき</span> </a> </li> </ul> <ul class="sb-appshell-v1-world-menu_list-lv1"> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/biz/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-biz"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">法人のお客さま</span> </a> </li> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/corp/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-corp"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">企業・IR</span> </a> </li> <li class="sb-appshell-v1-world-menu_list-lv1-item"> <a href="/mobile/special/softbank-5g/" class="sb-appshell-v1-world-menu_list-lv1-link sb-appshell-v1-world-menu_list-lv1-link-softbank-5g"> <span class="sb-appshell-v1-world-menu_list-lv1-link-text">SoftBank 5G</span> </a> </li> </ul> </div> </div> </nav> </div><!-- .sb-appshell-v1-header-fixed-area_inner --> </div><!-- .sb-appshell-v1-header-fixed-area --> <div id="sb-appshell-v1-container" class="sb-appshell-v1-container"> <div id="sb-appshell-v1-contents" class="sb-appshell-v1-contents"> <!--メイン共通トップ画面以外の場合はヘッダーパンくず表示--> <!-- 災害用伝言版 (DisasterEmergencyMessage) --> <!-- 大災害情報枠 (MajorDisasterInformation) --> <!-- 災害情報掲載枠 表示モード 大災害(PC)--> <div class="section-info-catastrophe"> <script src="/site/set/common/disaster/v2/shared/js/catastrophe.js?20250121"></script> </div> <!--重要なお知らせ--> <div class="section-info-important-notice"> </div> <main class="mercury" role="main"> <section class="support-page-b3s-section-container"> <div class="support-page-b3s-title-lv1"> <h1 class="support-page-b3s-title-lv1_text">SoftBankサポート</h1> <a href="/biz/contact/" class="support-page-b3s-title-lv1_link" data-sb-spot-event="[SUPPORT]_サポート, onclick, 法人のお客さまはこちら">法人のお客さまはこちら<span class="support-page-b3s-title-lv1_link-arrow"></span></a> </div> <h3 class="support-page-b3s-title-lv3">ご契約内容の確認・変更⽅法や<br class="u-pc-d-n">サポート情報をご案内します</h3> <div class="support-page-b3s-layout-menu"> <div class="support-page-b3s-layout-menu-list"> <div> <div id="support-page-b3s-menu-mobile" class="support-page-b3s-layout-menu-list_item"> <div class="support-page-b3s-menu"> <div class="support-page-b3s-menu-main"> <h3 class="support-page-b3s-menu-title"> <svg viewBox="0 0 44.545 44.545" class="support-page-b3s-menu-title_icon"><use xlink:href="#support-page-b3s-icon-mobile"></use></svg> <span class="support-page-b3s-menu-title_text">スマートフォン携帯電話</span> </h3> <div class="support-page-b3s-menu-body"> <div class="support-page-b3s-menu-logo"> <img src="/support/set/data/top/img/shared/img-logo-mobile.png" alt="SoftBank" class="support-page-b3s-menu-logo_image"> </div> <a href="/mobile/support/contact/" class="support-page-b3s-menu-link" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_サポート一覧をみる">サポート一覧をみる<span class="support-page-b3s-menu-arrow"></span></a> </div> <button class="support-page-b3s-menu-more support-page-b3s-js-accordion-trigger" aria-controls="support-page-b3s-accordion-uid01"> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_よく見られるメニュー_開く">よく見られるサポート</span> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_よく見られるメニュー_閉じる">よく見られるサポート</span> </button> </div> <div id="support-page-b3s-accordion-uid01" class="support-page-b3s-menu-detail support-page-b3s-js-accordion-detail"> <div class="support-page-b3s-menu-detail_inner"> <ul class="support-page-b3s-menu-detail-list"> <li class="support-page-b3s-menu-detail-list_item"> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MSB010000_app" target="_blank" class="support-page-b3s-menu-detail_link js-icon-ignore" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_ご利用料金の内訳を確認する"> <img src="/support/set/data/top/img/shared/icon-mobile-price.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>ご利用料金の内訳を確認する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MWBAA0030" target="_blank" class="support-page-b3s-menu-detail_link js-icon-ignore" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_契約者名義を変更する"> <img src="/support/set/data/top/img/shared/icon-name-change.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>契約者名義を確認する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/support/faq/view/17017" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_料金プランを変更する"> <img src="/support/set/data/top/img/shared/icon-plan-change.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>料金プランを変更する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/support/faq/view/10221" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_支払い方法を確認・変更する"> <img src="/support/set/data/top/img/shared/icon-payment-change.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>支払い方法を確認・変更する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/support/faq/view/10049" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_モバイル, モバイル_住所変更の手続きをする"> <img src="/support/set/data/top/img/shared/icon-address-change.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>住所変更の手続きをする</span> </a> </li> </ul> </div> </div> </div> </div> <div id="support-page-b3s-menu-energy" class="support-page-b3s-layout-menu-list_item"> <div class="support-page-b3s-menu"> <div class="support-page-b3s-menu-main"> <h3 class="support-page-b3s-menu-title"> <svg viewBox="0 0 44.545 44.545" class="support-page-b3s-menu-title_icon"><use xlink:href="#support-page-b3s-icon-energy"></use></svg> <span class="support-page-b3s-menu-title_text">でんき・ガス</span> </h3> <div class="support-page-b3s-menu-body"> <div class="support-page-b3s-menu-logo"> <img src="/support/set/data/top/img/shared/img-logo-energy.png" alt="ソフトバンクでんき、ソフトバンクガス" class="support-page-b3s-menu-logo_image"> </div> <a href="/energy/support/" class="support-page-b3s-menu-link" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_サポート一覧をみる">サポート一覧をみる<span class="support-page-b3s-menu-arrow"></span></a> </div> <button class="support-page-b3s-menu-more support-page-b3s-js-accordion-trigger" aria-controls="support-page-b3s-accordion-uid03"> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_よく見られるメニュー_開く">よく見られるサポート</span> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_よく見られるメニュー_閉じる">よく見られるサポート</span> </button> </div> <div id="support-page-b3s-accordion-uid03" class="support-page-b3s-menu-detail support-page-b3s-js-accordion-detail"> <div class="support-page-b3s-menu-detail_inner"> <ul class="support-page-b3s-menu-detail-list"> <li class="support-page-b3s-menu-detail-list_item"> <a href="#" target="_blank" class="support-page-b3s-menu-detail_link js-icon-ignore" aria-controls="support-page-b3s-modal-uid01" aria-haspopup="dialog" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご利用料金を確認する"> <img src="/support/set/data/top/img/shared/icon-energy-price.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>ご利用料金を確認する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="#" target="_blank" class="support-page-b3s-menu-detail_link js-icon-ignore" aria-controls="support-page-b3s-modal-uid02" aria-haspopup="dialog" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご契約内容を確認する"> <img src="/support/set/data/top/img/shared/icon-contract.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>ご契約内容を確認する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/energy/support/contract/moving/" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_引っ越し手続きをする"> <img src="/support/set/data/top/img/shared/icon-moving-home.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>引っ越し手続きをする</span> </a> </li> </ul> </div> </div> </div> </div> </div> <div> <div id="support-page-b3s-menu-internet" class="support-page-b3s-layout-menu-list_item"> <div class="support-page-b3s-menu"> <div class="support-page-b3s-menu-main"> <h3 class="support-page-b3s-menu-title"> <svg viewBox="0 0 44.545 44.545" class="support-page-b3s-menu-title_icon"><use xlink:href="#support-page-b3s-icon-internet"></use></svg> <span class="support-page-b3s-menu-title_text">インターネット 固定電話</span> </h3> <div class="support-page-b3s-menu-body"> <div class="support-page-b3s-menu-logo"> <img src="/support/set/data/top/img/shared/img-logo-internet.png" alt="SoftBank光、SoftBankAir、おうちのでんわ" class="support-page-b3s-menu-logo_image"> </div> <a href="/internet/support/" class="support-page-b3s-menu-link" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_サポート一覧をみる">サポート一覧をみる<span class="support-page-b3s-menu-arrow"></span></a> </div> <button class="support-page-b3s-menu-more support-page-b3s-js-accordion-trigger" aria-controls="support-page-b3s-accordion-uid02"> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_よく見られるメニュー_開く">よく見られるサポート(SoftBank 光)</span> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_よく見られるメニュー_閉じる">よく見られるサポート(SoftBank 光)</span> </button> </div> <div id="support-page-b3s-accordion-uid02" class="support-page-b3s-menu-detail support-page-b3s-js-accordion-detail"> <div class="support-page-b3s-menu-detail_inner"> <ul class="support-page-b3s-menu-detail-list"> <li class="support-page-b3s-menu-detail-list_item"> <a href="https://m.bbss.softbankbb.co.jp/MOB/myPage/?page=contract&mem=memCertAFsd" target="_blank" class="support-page-b3s-menu-detail_link js-icon-ignore" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_契約情報を確認する"> <img src="/support/set/data/top/img/shared/icon-mobile-price.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>契約情報を確認する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/internet/support/sbhikari/connect/self-check/tool/" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_インターネットに繋がらない"> <img src="/support/set/data/top/img/shared/icon-internet-glitch.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>インターネットに繋がらない</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/support/faq/view/18377" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_ご利用料金の内訳を確認する"> <img src="/support/set/data/top/img/shared/icon-internet-price.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>ご利用料金の内訳を確認する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/support/faq/view/19244" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_支払い方法を確認・変更する"> <img src="/support/set/data/top/img/shared/icon-payment-change.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>支払い方法を確認・変更する</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/internet/support/sbhikari/moving/" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_BB, BB_引っ越し手続きをする"> <img src="/support/set/data/top/img/shared/icon-moving-home.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>引っ越し手続きをする</span> </a> </li> </ul> </div> </div> </div> </div> <div id="support-page-b3s-menu-card" class="support-page-b3s-layout-menu-list_item"> <div class="support-page-b3s-menu"> <div class="support-page-b3s-menu-main"> <h3 class="support-page-b3s-menu-title"> <svg viewBox="0 0 44.545 44.545" class="support-page-b3s-menu-title_icon"><use xlink:href="#support-page-b3s-icon-card"></use></svg> <span class="support-page-b3s-menu-title_text">カード</span> </h3> <div class="support-page-b3s-menu-body"> <div class="support-page-b3s-menu-logo"> <img src="/support/set/data/top/img/shared/img-logo-card.png" alt="ソフトバンクカード" class="support-page-b3s-menu-logo_image"> </div> <a href="/card/support/" class="support-page-b3s-menu-link" data-sb-spot-event="[SUPPORT]_サポート, onclick_カード, カード_サポート一覧をみる">サポート一覧をみる<span class="support-page-b3s-menu-arrow"></span></a> </div> <button class="support-page-b3s-menu-more support-page-b3s-js-accordion-trigger" aria-controls="support-page-b3s-accordion-uid05"> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_カード, カード_よく見られるメニュー_開く">よく見られるサポート</span> <span class="support-page-b3s-menu-more_text" data-sb-spot-event="[SUPPORT]_サポート, onclick_カード, カード_よく見られるメニュー_閉じる">よく見られるサポート</span> </button> </div> <div id="support-page-b3s-accordion-uid05" class="support-page-b3s-menu-detail support-page-b3s-js-accordion-detail"> <div class="support-page-b3s-menu-detail_inner"> <ul class="support-page-b3s-menu-detail-list"> <li class="support-page-b3s-menu-detail-list_item"> <a href="/card/about/virtual-card/" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_カード, カード_バーチャルカードの使い方"> <img src="/support/set/data/top/img/shared/icon-card-virtual.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>バーチャルカードの使い方を調べる</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/card/special/member/app/" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_カード, カード_ソフトバンクカードアプリとは"> <img src="/support/set/data/top/img/shared/icon-card-app.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>ソフトバンクカード アプリとは</span> </a> </li> <li class="support-page-b3s-menu-detail-list_item"> <a href="/card/support/expiration/" class="support-page-b3s-menu-detail_link" data-sb-spot-event="[SUPPORT]_サポート, onclick_カード, カード_有効期限の更新方法"> <img src="/support/set/data/top/img/shared/icon-card-expiration.svg" alt="" class="support-page-b3s-menu-detail_icon"> <span>カードの有効期限を更新する</span> </a> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </section> <section class="support-page-b3s-section-container"> <h2 class="support-page-b3s-title-lv2">よくあるご質問(FAQ)から<br>検索できます</h2> <div id="support-search" class="support-page-b3s-form-search"> <form id="support-page-form-search-01_support" class="support-page-b3s-form-search_form" action="/support/faq/search/" method="get" autocomplete="off"> <div class="support-page-b3s-form-search_form-input"> <input class="support-page-b3s-form-search_form-text" type="text" name="query" placeholder="キーワードを入力してください。"> </div> <button class="support-page-b3s-form-search_form-submit" type="submit" data-sb-spot-event="[SUPPORT]_サポート, onclick, FAQから検索する">検索</button> </form> </div> </section> <section class="support-page-b3s-section-container"> <h2 class="support-page-b3s-title-lv2">ソフトバンクショップで<br>スマホアドバイザーにご相談ください</h2> <div class="support-page-b3s-layout-adviser"> <div class="support-page-b3s-layout-adviser_box"> <img src="/support/set/data/top/img/p/img-adviser.png" alt="スマホ教室 無料 スマホアドバイザーにご相談ください! 疑問解決率99.3% スペシャリストによるスマホ教室で疑問を解決します! あなたのスマホライフをスマホアドバイザーがサポートします。ぜひご相談ください。 ※2021年4月ソフトバンク調べ(有効回答数70,558件)" class="support-page-b3s-layout-adviser_image"> <a href="/mobile/special/sumaho-adviser/" class="support-page-b3s-layout-adviser_button" data-sb-spot-event="[SUPPORT]_サポート, onclick, スマホアドバイザー に相談する">スマホアドバイザーに相談する<span class="support-page-b3s-layout-adviser_button-icon"></span></a> </div> </div> <div class="support-page-b3s-kaizen-banner"> <a href="/mobile/special/kaizen-action/?brand=sb&utm_source=owned&utm_meium=officialsite&utm_campaign=_mobile_cx_kaizen_20240905_015"> <img src="/support/set/data/top/img/shared/img-kaizen.jpg" alt="すべてのお客さまの笑顔のために ソフトバンクの改善活動 お客さまのご意見をもとに行った改善事例をご紹介します"> </a> </div> </section> <aside class="support-page-b3s-info"> <p class="support-page-b3s-info_text"><a href="https://cas.softbank.jp/information/140701_01/" class="support-page-b3s-info_link">「TV&バッテリー」ご使用中止と製品回収ご協力のお願い</a></p> </aside> <template data-sb-template> <div class="support-page-b3s-modal" id="support-page-b3s-modal-uid01" role="dialog" aria-modal="true"> <div class="support-page-b3s-modal_overlay js-trigger-modal-close"></div> <div class="support-page-b3s-modal_inner"> <button class="support-page-b3s-modal_button js-trigger-modal-close" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご利用料金を確認する_閉じる">閉じる</button> <div class="support-page-b3s-modal_detail"> <section class="support-page-b3s-modal_detail-inner"> <h4 class="support-page-b3s-title-lv4">ご契約方法を選んでください</h4> <div class="support-page-b3s-layout-login"> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-mobile.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-energy.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">携帯電話<img src="/support/set/data/top/img/shared/icon-plus.svg" alt="+" class="support-page-b3s-layout-login_title-icon">でんき・ガス</p> <p class="support-page-b3s-layout-login_text">のお支払いを<br class="u-sp-d-n">まとめているお客さま</p> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MSB010000_app" class="support-page-b3s-layout-login_button" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご利用料金を確認する_携帯番号">携帯番号でログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-internet.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-energy.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">インターネット<img src="/support/set/data/top/img/shared/icon-plus.svg" alt="+" class="support-page-b3s-layout-login_title-icon">でんき・ガス</p> <p class="support-page-b3s-layout-login_text">のお支払いを<br class="u-sp-d-n">まとめているお客さま</p> <a href="https://m.bbss.softbankbb.co.jp/MOB/myPage/?page=charge&mem=memCertAFsd" class="support-page-b3s-layout-login_button" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご利用料金を確認する_S-ID">S-IDでログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-energy.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">でんき<img src="/support/set/data/top/img/shared/icon-plus.svg" alt="+" class="support-page-b3s-layout-login_title-icon">ガス<span class="support-page-b3s-layout-login_title-small">または</span>でんき<span class="support-page-b3s-layout-login_title-small">のみ</span></p> <p class="support-page-b3s-layout-login_text">ご契約のお客さま</p> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MSB020092" class="support-page-b3s-layout-login_button" data-sb-page-button-size="s" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご利用料金を確認する_でんきのお客さま番号">でんきのお客さま番号で<br class="u-sp-d-n">ログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">ガス<span class="support-page-b3s-layout-login_title-small">のみ</span></p> <p class="support-page-b3s-layout-login_text">ご契約のお客さま</p> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MSB020113" class="support-page-b3s-layout-login_button" data-sb-page-button-size="s">ガスのお客さま番号で<br class="u-sp-d-n">ログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> </div> </section> </div> </div> </div> </template> <template data-sb-template> <div class="support-page-b3s-modal" id="support-page-b3s-modal-uid02" role="dialog" aria-modal="true"> <div class="support-page-b3s-modal_overlay js-trigger-modal-close"></div> <div class="support-page-b3s-modal_inner"> <button class="support-page-b3s-modal_button js-trigger-modal-close" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご契約内容を確認する_閉じる">閉じる</button> <div class="support-page-b3s-modal_detail"> <section class="support-page-b3s-modal_detail-inner"> <h4 class="support-page-b3s-title-lv4">ご契約方法を選んでください</h4> <div class="support-page-b3s-layout-login"> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-mobile.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-energy.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">携帯電話<img src="/support/set/data/top/img/shared/icon-plus.svg" alt="+" class="support-page-b3s-layout-login_title-icon">でんき</p> <p class="support-page-b3s-layout-login_text">のお支払いを<br class="u-sp-d-n">まとめているお客さま</p> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MSB010002" class="support-page-b3s-layout-login_button" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご契約内容を確認する_携帯番号">携帯番号でログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-internet.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-energy.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">インターネット<img src="/support/set/data/top/img/shared/icon-plus.svg" alt="+" class="support-page-b3s-layout-login_title-icon">でんき</p> <p class="support-page-b3s-layout-login_text">のお支払いを<br class="u-sp-d-n">まとめているお客さま</p> <a href="https://m.bbss.softbankbb.co.jp/MOB/myPage/?page=contract&mem=memCertAFsd" class="support-page-b3s-layout-login_button" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご契約内容を確認する_S-ID">S-IDでログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-energy.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">でんき<span class="support-page-b3s-layout-login_title-small">のみ</span></p> <p class="support-page-b3s-layout-login_text">ご契約のお客さま</p> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MSB020092" class="support-page-b3s-layout-login_button" data-sb-page-button-size="s" data-sb-spot-event="[SUPPORT]_サポート, onclick_でんき, でんき_ご契約内容を確認する_でんきのお客さま番号">でんきのお客さま番号で<br class="u-sp-d-n">ログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> <div class="support-page-b3s-layout-login_box"> <div class="support-page-b3s-layout-login-list-icon"> <div class="support-page-b3s-layout-login-list-icon_item"><img src="/support/set/data/top/img/shared/icon-modal-gas.svg" alt="" class="support-page-b3s-layout-login-list-icon_image"></div> </div> <p class="support-page-b3s-layout-login_title">ガス<span class="support-page-b3s-layout-login_title-small">のみ</span></p> <p class="support-page-b3s-layout-login_text">ご契約のお客さま</p> <a href="https://my.softbank.jp/msb/d/webLink/doSend/MSB020113" class="support-page-b3s-layout-login_button" data-sb-page-button-size="s">ガスのお客さま番号で<br class="u-sp-d-n">ログインする<span class="support-page-b3s-layout-login_button-icon"></span></a> </div> </div> </section> </div> </div> </div> </template> </main> <!--メイン共通 フッターパンくず表示--> </div> </div> <footer id="sb-appshell-v1-footer" class="sb-appshell-v1-footer" role="contentinfo"> <div class="sb-appshell-v1-footer_inner _ga_area_footer"> <div class="sb-appshell-v1-footer_contents-inner"> <div class="sb-appshell-v1-footer_fontsize"> <span class="sb-appshell-v1-footer_fontsize-title">文字サイズ</span> <ol class="sb-appshell-v1-footer_fontsize-list"> <li class="sb-appshell-v1-footer_fontsize-item sb-appshell-v1-footer_fontsize-item-small"><button type="button" data-sb-fontsize="small" class="sb-appshell-v1-footer_fontsize-button sb-appshell-v1-footer_fontsize-button-small">A</button></li> <li class="sb-appshell-v1-footer_fontsize-item sb-appshell-v1-footer_fontsize-item-medium sb-appshell-v1-footer_fontsize-item--current"><button type="button" data-sb-fontsize="medium" class="sb-appshell-v1-footer_fontsize-button sb-appshell-v1-footer_fontsize-button-medium">A</button></li> <li class="sb-appshell-v1-footer_fontsize-item sb-appshell-v1-footer_fontsize-item-large"><button type="button" data-sb-fontsize="large" class="sb-appshell-v1-footer_fontsize-button sb-appshell-v1-footer_fontsize-button-large">A</button></li> </ol> </div> <div class="sb-appshell-v1-footer_logo"> <a href="/" class="sb-appshell-v1-footer_logo-link">ソフトバンク</a> </div> <ul class="sb-appshell-v1-footer_utility"> <li class="sb-appshell-v1-footer_utility-item"><a href="/corp/aboutus/governance/security/" class="sb-appshell-v1-footer_utility-link">情報セキュリティ</a></li> <li class="sb-appshell-v1-footer_utility-item"><a href="/privacy/" class="sb-appshell-v1-footer_utility-link">プライバシーセンター</a></li> <li class="sb-appshell-v1-footer_utility-item"><a href="/help/sitepolicy/" class="sb-appshell-v1-footer_utility-link">サイトポリシー</a></li> <li class="sb-appshell-v1-footer_utility-item"><a href="/corp/aboutus/profile/#03" class="sb-appshell-v1-footer_utility-link">古物営業法に基づく表示</a></li> <li class="sb-appshell-v1-footer_utility-item"><a href="/sitemap/" class="sb-appshell-v1-footer_utility-link">サイトマップ</a></li> </ul> <p class="sb-appshell-v1-footer_registration">電気通信事業登録番号:第72号</p> <p class="sb-appshell-v1-footer_copyright"><small class="sb-appshell-v1-footer_copyright-small">&copy; SoftBank Corp. All Rights Reserved.</small></p> </div> <!-- /sb-appshell-v1-footer-bottom --></div> </footer> </div> <!-- Y! Tag 2019/09/03 --> <script type="text/javascript"> (function() { window.addEventListener( "load", function() { var tagjs = document.createElement("script"); var s = document.getElementsByTagName("script")[0]; tagjs.src = "//s.yjtag.jp/tag.js#site=pqAkEhi&referrer=" + encodeURIComponent(document.location.href) + ""; s.parentNode.insertBefore(tagjs, s); }, false ); })(); </script> <noscript> <iframe src="//b.yjtag.jp/iframe?c=pqAkEhi" width="1" height="1" frameborder="0" scrolling="no" marginheight="0" marginwidth="0"></iframe> </noscript> <!-- End Y! Tag --> <!-- Google Tag Manager --> <noscript><iframe src="//www.googletagmanager.com/ns.html?id=GTM-BMSW" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript> <script> try{ if (navigator.appVersion.toLowerCase().indexOf("msie 6.")==-1) { (function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= '//www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-BMSW'); } }catch(e){ } </script> <!-- End Google Tag Manager --> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10