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href="https://web.archive.org/web/20201013162138/https://www.apple.com/za/contact/" hreflang="en-ZA"/><link rel="alternate" href="https://web.archive.org/web/20201013162138/https://www.apple.com.cn/contact/" hreflang="zh-CN"/> <meta name="viewport" content="width=device-width, initial-scale=1, viewport-fit=cover"/> <link rel="stylesheet" type="text/css" href="/web/20201013162138cs_/https://www.apple.com/ac/globalnav/6/ja_JP/styles/ac-globalnav.built.css"/> <link rel="stylesheet" type="text/css" href="/web/20201013162138cs_/https://www.apple.com/ac/localnav/5/styles/ac-localnav.built.css"/> <link rel="stylesheet" type="text/css" href="/web/20201013162138cs_/https://www.apple.com/ac/globalfooter/6/ja_JP/styles/ac-globalfooter.built.css"/> <title>連絡先 - お問い合わせ方法 - Apple（日本）</title> <meta name="Description" content="Appleは、質の高いカスタマーサービスの提供に取り組んでいます。製品に関するご質問やテクニカルサポートついてAppleに連絡する方法については、こちらのページをご覧ください。"/> <meta property="og:image" 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aria-label="検索する"> </button> <button id="ac-gn-searchform-reset" class="ac-gn-searchform-reset" type="reset" disabled aria-label="検索をクリア"> <span class="ac-gn-searchform-reset-background"></span> </button> </div> </form> <button id="ac-gn-searchview-close-small" class="ac-gn-searchview-close ac-gn-searchview-close-small" aria-label="検索をキャンセルする"> <span class="ac-gn-searchview-close-cancel" aria-hidden="true"> キャンセル </span> </button> </div> </div> <aside id="ac-gn-searchresults" class="ac-gn-searchresults" data-string-quicklinks="クイックリンク" data-string-suggestions="検索候補" data-string-noresults=""></aside> </div> <button id="ac-gn-searchview-close" class="ac-gn-searchview-close" aria-label="検索をキャンセルする"> <span class="ac-gn-searchview-close-wrapper"> <span class="ac-gn-searchview-close-left"></span> <span class="ac-gn-searchview-close-right"></span> </span> </button> </aside> <aside class="ac-gn-bagview" data-analytics-region="bag"> <div class="ac-gn-bagview-scrim"> <span class="ac-gn-bagview-caret ac-gn-bagview-caret-small"></span> </div> <div class="ac-gn-bagview-content" id="ac-gn-bagview-content"> </div> </aside> </div> </nav> <div class="ac-gn-blur"></div> <div id="ac-gn-curtain" class="ac-gn-curtain"></div> <div id="ac-gn-placeholder" class="ac-nav-placeholder"></div> <script type="text/javascript" src="/web/20201013162138js_/https://www.apple.com/ac/globalnav/6/ja_JP/scripts/ac-globalnav.built.js"></script> <script src="/web/20201013162138js_/https://www.apple.com/metrics/ac-analytics/2.11.0/scripts/ac-analytics.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20201013162138js_/https://www.apple.com/metrics/ac-analytics/2.11.0/scripts/auto-init.js" type="text/javascript" charset="utf-8"></script> <main id="main" class="main" role="main" data-page-type="overview"> <section class="section section-hero" data-analytics-section-engagement="name:hero"> <div class="section-content"> <div class="small-offset-1 small-10"> <h1 class="typography-headline-elevated">Appleの連絡先</h1> </div> </div> </section> <section class="section section-sales-inquiries" data-analytics-section-engagement="name:sales inquiries"> <div class="section-content"> <div class="sales-inquiries-inner small-offset-1 small-10" id="sales-inquiries"> <div class="row"> <h2 class="typography-headline-reduced">製品の購入に関する<wbr/><span class="nowrap">お問い合わせ</span></h2> </div> <div class="row"> <div class="features-column column large-5 small-12"> <div class="copy-wrapper online-store"> <h3 class="typography-eyebrow-elevated">オンラインでの購入</h3> <p>Apple製品とアクセサリのほか、一部の他社製品も<a href="/web/20201013162138/https://www.apple.com/jp/" data-analytics-title="apple.com" data-analytics-region="learn more">apple.com</a>でご購入いただけます。電話でのお問い合わせ、ご相談、ご注文は、平日の午前9時から午後9時、土日祝日は午前9時から午後6時まで、<span class="nowrap">0120-993-993</span>で承り<wbr/><span class="nowrap">ます。</span></p> <p>オンラインでのご注文状況や過去の購入履歴の照会については<wbr/><a href="/web/20201013162138/https://www.apple.com/jp/shop/order/list/" data-analytics-region="learn more" data-analytics-title="order status" class="nowrap">こちら</a>をご覧ください。電話でのご注文の確認や変更も<span class="nowrap">0120-993-993</span>で承り<wbr/><span class="nowrap">ます。</span></p> </div> <div class="copy-wrapper retail-stores"> <h3 class="typography-eyebrow-elevated">直営店のApple Store</h3> <p>デジタルライフスタイルを実際に体験できる、お近くのApple Storeの住所、営業時間、連絡先については<a href="/web/20201013162138/https://www.apple.com/jp/retail/" data-analytics-region="learn more" data-analytics-title="apple retail stores">こちら</a>をご覧くだ<wbr/><span class="nowrap">さい。</span></p> </div> <div class="copy-wrapper financing"> <h3 class="typography-eyebrow-elevated">ビジネスと教育機関向けの<br class="small-hide"><wbr/><span class="nowrap">お支払い</span><wbr/><span class="nowrap">方法</span></h3> <p><a href="/web/20201013162138/https://www.apple.com/jp/financing/" data-analytics-region="learn more" data-analytics-title="apple financial services">Apple Financial Service</a>では、Apple製品を購入される教育機関とビジネスのためのお支払い方法をご用意しています。詳細についてはAppleの担当者にお問い合わせくだ<wbr/><span class="nowrap">さい。</span></p> </div> <div class="copy-wrapper consultants"> <h3 class="typography-eyebrow-elevated">コンサルタントを見つける</h3> <p>コンサルタントをお探しの方は、<wbr><a href="https://web.archive.org/web/20201013162138/http://consultants.apple.com/jp/" data-analytics-region="learn more" data-analytics-title="apple consultants network" data-analytics-exit-link>Apple Consultants Network</a>のページをご覧くだ<wbr/><span class="nowrap">さい。</span></p> </div> </div> <div class="features-column2 column small-12 small-offset-0 large-offset-1 large-5"> <div class="copy-wrapper providers"> <h3 class="typography-eyebrow-elevated">公認トレーニングプロバイダを<wbr/><span class="nowrap">見つける</span></h3> <p>受講可能なコースや世界各国のApple公認トレーニングプロバイダについては、<wbr><a href="https://web.archive.org/web/20201013162138/https://training.apple.com/" data-analytics-region="learn more" data-analytics-title="apple training" data-analytics-exit-link>Apple Training</a>のウェブサイト（英語）をご覧くだ<wbr/><span class="nowrap">さい。</span></p> </div> <div class="copy-wrapper business"> <h3 class="typography-eyebrow-elevated">ビジネスのための購入方法</h3> <p>ビジネスユーザーやプロフェッショナルユーザーの方は、<a href="/web/20201013162138/https://www.apple.com/jp/retail/business/" data-analytics-region="learn more" data-analytics-title="apple store for business">ビジネス向けストア</a>にアクセスするか、<span class="nowrap">0120-995-995</span>まで電話でお問い合わせくだ<wbr/><span class="nowrap">さい。</span></p> </div> <div class="copy-wrapper education"> <h3 class="typography-eyebrow-elevated">教育のための購入方法</h3> <p>学生または教職員の方は、<a href="/web/20201013162138/https://www.apple.com/jp/shop/goto/educationrouting" data-analytics-region="buy" data-analytics-title="apple store for education">学生・教職員向けストア</a>にアクセスするか、<span class="nowrap">0120-994-994</span>まで電話でお問い合わせくだ<wbr/><span class="nowrap">さい。</span></p> </div> <div class="copy-wrapper resellers"> <h3 class="typography-eyebrow-elevated">Apple製品取扱店を探す</h3> <p>Apple製品取扱店をお探しの方は、<a href="/web/20201013162138/https://www.apple.com/jp/buy/" data-analytics-region="learn more" data-analytics-title="apple authorized resellers">こちら</a>のページで検索でき<wbr/><span class="nowrap">ます。</span></p> <p><a href="/web/20201013162138/https://www.apple.com/jp/buy/" data-analytics-region="learn more" data-analytics-title="apple authorized resellers">Apple製品取扱店</a>では、業界の専門知識、マルチプラットフォームサービス、Macベースのソリューションを幅広いお客様に提供してい<wbr/><span class="nowrap">ます。</span></p> </div> <div class="copy-wrapper recycling"> <h3 class="typography-eyebrow-elevated">Appleのリサイクル<wbr/><span class="nowrap">プログラム</span></h3> <p>iPhone、iPod、Apple Watchのリサイクルについては<a href="/web/20201013162138/https://www.apple.com/jp/recycling/ipod-cell-phone/">こちら</a>をご覧ください。MacとiPadのリサイクルについては<a href="/web/20201013162138/https://www.apple.com/jp/recycling/computer/">こちら</a>をご覧くだ<wbr/><span class="nowrap">さい。</span></p> </div> </div> </div> </div> </div> </section> <section class="section section-support" data-analytics-section-engagement="name:support"> <div class="section-content"> <div class="support-inner small-offset-1 small-10" id="support"> <div class="row"> <h2 class="typography-headline-reduced">製品とサービスに<wbr/><span class="nowrap">関する</span><wbr/><span class="nowrap">サポート</span></h2> </div> <div class="row"> <div class="features-column column large-5 small-12"> <div class="copy-wrapper contact"> <h3 class="typography-eyebrow-elevated">Appleサポートへの<br class="medium"><wbr/><span class="nowrap">お問い合わせ</span></h3> <p>修理サービスやサポートが必要な方は、<a href="https://web.archive.org/web/20201013162138/https://getsupport.apple.com/" data-analytics-region="learn more" data-analytics-title="start your request online" data-analytics-exit-link>Appleサポート</a>のサイトをご利用ください。最適な解決策を見つけるお手伝いをし<wbr/><span class="nowrap">ます。</span></p> </div> <div class="copy-wrapper get-help"> <p>そのほかのサポートと<wbr/><span class="nowrap">お問い合わせ先：</span></p> <ul> <li><span class="nowrap">Appleサポートの電話番号：</span><span class="nowrap">0120-277-535</span></li> <li><a href="https://web.archive.org/web/20201013162138/http://support.apple.com/kb/HE57" class="icon-wrapper" data-analytics-region="learn more" data-analytics-title="see all worldwide support telephone numbers" data-analytics-exit-link><span class="icon-copy">世界各国のAppleの問い合わせ先電話番号を</span><wbr/><span class="nowrap"><span class="icon-copy">見る</span><span class="icon icon-after more"></span></span></a></li> <li><a href="https://web.archive.org/web/20201013162138/http://support.apple.com/kb/HT1937" class="icon-wrapper" data-analytics-region="learn more" data-analytics-title="contact a mobile carrier" data-analytics-exit-link><span class="icon-copy">世界各国の携帯電話通信事業者の一覧を</span><wbr/><span class="nowrap"><span class="icon-copy">見る</span><span class="icon icon-after more"></span></span></a></li> <li><a href="https://web.archive.org/web/20201013162138/https://getsupport.apple.com/" class="icon-wrapper" data-analytics-region="learn more" data-analytics-title="make a reservation at an apple retail store genius bar" data-analytics-exit-link><span class="icon-copy">Apple StoreのGenius Barを予約</span><wbr/><span class="nowrap"><span class="icon-copy">する</span><span class="icon icon-after more"></span></span></a></li> <li>Beatsサポートの<wbr/><span class="nowrap">電話番号：</span><span class="nowrap">0120-435-500</span><br><a href="https://web.archive.org/web/20201013162138/https://www.beatsbydre.com/jp/support/international-numbers" rel="nofollow" class="icon-wrapper" data-analytics-region="learn more" data-analytics-title="beats worldwide support telephone numbers" data-analytics-exit-link target="_blank"><span class="icon-copy">世界各国のBeatsサポートの電話番号を</span><wbr/><span class="nowrap"><span class="icon-copy">見る</span><span class="icon icon-after icon-external"></span></span></a></li> </ul> </div> <div class="copy-wrapper disability"> <p>障がいをお持ちの方で、VoiceOverなどのAppleのアクセシビリティ機能やMFi補聴器を利用している場合は、電話やチャットでAppleのアクセシビリティのサポートを受けることができます。このサポートについてAppleに問い合わせる方法については<a href="https://web.archive.org/web/20201013162138/https://support.apple.com/ja-jp/HT209585">こちら</a>をご覧くだ<wbr/><span class="nowrap">さい。</span></p> </div> <div class="copy-wrapper technical"> <p>ほとんどのApple製品には、製品購入後90日間の無償テクニカルサポートがついています。Apple製品を対象とした<a href="/web/20201013162138/https://www.apple.com/jp/support/" data-analytics-region="learn more" data-analytics-title="online technical support" data-analytics-exit-link>オンラインのテクニカルサポート</a>は、製品購入日から90日が経過したあともご利用いただけ<wbr/><span class="nowrap">ます。</span></p> </div> </div> <div class="features-column2 column small-12 small-offset-0 large-offset-1 large-5"> <div class="copy-wrapper online"> <h3 class="typography-eyebrow-elevated">オンラインサポートを利用する</h3> <p><a href="https://web.archive.org/web/20201013162138/https://support.apple.com/ja-jp" data-analytics-region="learn more" data-analytics-title="apple support" data-analytics-exit-link>Appleサポートのサイト</a>では、質問の答えをすばやく見つけたり、製品マニュアルや技術関連の詳しい記事を参照できます。<a href="https://web.archive.org/web/20201013162138/https://discussionsjapan.apple.com/welcome" data-analytics-region="learn more" data-analytics-title="apple support communities" data-analytics-exit-link>Appleサポートコミュニティ</a>にアクセスすると、Apple製品のユーザーの方々と役に立つ情報を交換でき<wbr/><span class="nowrap">ます。</span></p> <p>Beats by Dreヘッドフォンとスピーカーに関するご質問については、<a href="https://web.archive.org/web/20201013162138/https://www.beatsbydre.com/jp/support" rel="nofollow" data-analytics-region="learn more" data-analytics-title="beats support" data-analytics-exit-link target="_blank">Beatsサポート</a>のサイトをご覧ください。</p> </div> <div class="copy-wrapper lost-stolen"> <h3 class="typography-eyebrow-elevated">Apple製品の紛失や盗難</h3> <p>Apple製品を紛失したり、盗難にあった場合の対応については、<a href="https://web.archive.org/web/20201013162138/http://support.apple.com/kb/HT2526?viewlocale=ja_JP" data-analytics-region="learn more" data-analytics-title="contact your local law enforcement agency to report it" data-analytics-exit-link>こちら</a>をご覧ください。「探す」アプリを使って、なくしたデバイスを探すための情報もご覧いただけ<wbr/><span class="nowrap">ます。</span></p> </div> <div class="copy-wrapper legal"> <h3 class="typography-eyebrow-elevated">Legal関連</h3> <p>Legal関連の情報については、<wbr><a href="/web/20201013162138/https://www.apple.com/jp/legal/" data-analytics-region="learn more" data-analytics-title="apple.com/legal/contact">apple.com/jp/legal</a>をご覧くだ<wbr/><span class="nowrap">さい。</span></p> </div> </div> </div> </div> </div> </section> <section class="section section-corporate-info"> <div class="section-content"> <div class="features"> <div class="corporate-address"> <h3 class="typography-eyebrow-elevated">Apple Japanの所在地</h3> Apple Japan<br/>〒106-6140<br/>東京都港区六本木6丁目10番1号<br/>六本木ヒルズ </div> <div class="features-section section-frequently" id="frequently" data-analytics-section-engagement="name:corporate info"> <div class="features-row"> <h3 class="typography-eyebrow-elevated">よくあるお問い合わせの関連情報</h3> <div class="row"> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">Apple IDサポート</h4> <p>Apple IDの作成方法とApple IDのメリットについて紹介してい<wbr/><span class="nowrap">ます。</span></p> <p><a href="/web/20201013162138/https://www.apple.com/jp/support/appleid/" data-analytics-title="Learn more about Apple ID Support" data-analytics-region="Learn more" aria-label="Apple IDサポートについてさらに詳しく" class="icon-wrapper"><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">AppleCare製品</h4> <p>Apple製品のためのテクニカルサポートとハードウェア修理サービスを延長でき<wbr/><span class="nowrap">ます。</span></p> <p><a href="/web/20201013162138/https://www.apple.com/jp/support/products/" data-analytics-title="Learn more about AppleCare Products" data-analytics-region="Learn more" aria-label="AppleCare製品についてさらに詳しく" class="icon-wrapper"><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">修理とサービス</h4> <p>お使いの製品とお住まいの地域で利用できる修理とサービスのオプションをご覧いただけ<wbr/><span class="nowrap">ます。</span></p> <p><a href="https://web.archive.org/web/20201013162138/https://getsupport.apple.com/" data-analytics-title="Learn more about Repair and Service" data-analytics-region="Learn more" aria-label="修理とサービスについてさらに詳しく" class="icon-wrapper" data-analytics-exit-link><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">Appleサポート<wbr/><span class="nowrap">コミュニティ</span></h4> <p>たくさんのApple製品ユーザーの方々と役に立つ情報を交換でき<wbr/><span class="nowrap">ます。</span></p> <p><a href="https://web.archive.org/web/20201013162138/https://discussionsjapan.apple.com/welcome" data-analytics-title="Learn more about Apple Support Communities" data-analytics-region="Learn more" aria-label="Appleサポートコミュニティについてさらに詳しく" class="icon-wrapper" data-analytics-exit-link><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">修理状況</h4> <p>ご依頼いただいた修理の状況をすばやく簡単に確認でき<wbr/><span class="nowrap">ます。</span></p> <p><a href="https://web.archive.org/web/20201013162138/https://support.apple.com/ja-jp/my-support" data-analytics-title="Learn more about Repair Status" data-analytics-region="Learn more" aria-label="修理状況についてさらに詳しく" class="icon-wrapper" data-analytics-exit-link><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">採用情報</h4> <p>現在の採用情報などをご覧いただけ<wbr/><span class="nowrap">ます。</span></p> <p><a href="/web/20201013162138/https://www.apple.com/jobs/jp/" data-analytics-title="Learn more about Job Opportunities" data-analytics-region="Learn more" aria-label="採用情報についてさらに詳しく" class="icon-wrapper" data-analytics-exit-link><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">報道関係者およびアナリスト向け情報</h4> <p>プレスリリース、報道関係者向けのお問い合わせ先<wbr/><span class="nowrap">など。</span></p> <p><a href="/web/20201013162138/https://www.apple.com/jp/pr/" data-analytics-title="Learn more about Media and Analyst Info" data-analytics-region="Learn more" aria-label="報道関係者およびアナリスト向け情報についてさらに詳しく" class="icon-wrapper"><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">Eメールの登録</h4> <p>Eメールアドレスの更新や登録内容の変更ができ<wbr/><span class="nowrap">ます。</span></p> <p><a href="https://web.archive.org/web/20201013162138/https://mynews.apple.com/" data-analytics-title="Learn more about Email Subscriptions" data-analytics-region="Learn more" aria-label="Eメールの登録についてさらに詳しく" class="icon-wrapper" data-analytics-exit-link><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> <div class="features-column column large-3-full small-12 large-offset-1 small-offset-0"> <div class="copy-wrapper"> <div class="typography-body"> <h4 class="typography-tout">ユーザーグループ</h4> <p>お住まいの地域のAppleユーザーと交流でき<wbr/><span class="nowrap">ます。</span></p> <p><a href="/web/20201013162138/https://www.apple.com/jp/usergroups/" data-analytics-title="Learn more about User Groups" data-analytics-region="Learn more" aria-label="ユーザーグループについてさらに詳しく" class="icon-wrapper"><span class="icon-copy">さらに詳しく</span><span class="icon icon-after more"></span></a></p> </div> </div> </div> </div> </div> </div> <div class="features-section section-feedback" id="feedback" data-analytics-section-engagement="name:feedback"> <div class="features-row"> <h3 class="typography-eyebrow-elevated">フィードバック</h3> <p>該当するフィードバックの種類を選択し、ご意見をお寄せください。いただいたフィードバックはすべて拝見しますが、個別の返答はできかねますのでご了承くだ<wbr/><span class="nowrap">さい。</span></p> <div class="row"> <div 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