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Wat is ISO 20000? Realiseer een uitmuntende IT-service management.

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class="icon"> <svg focusable="false" class="arrow-mobile"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="icon"> <svg focusable="false" class="arrow-desktop"> <use href="/static/images/svg.svg#svg-chevron"></use> </svg> </span> <span class="text"> Managed Cyber Security Services (EN) </span> </button> <ul class="navigationList level4"> <li class="navigationListItem back"> <button type="button" class="navigationListItemLink"> <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="text"> Terug naar het menu </span> </button> </li> <li class="navigationListItem parentLink"> <a class="navigationListItemLink" href="/en/managed-security-services/" target="_blank"> <span class="text">Managed Cyber Security Services (EN)</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/soc-as-a-service/" target="_blank"> <span class="text">SOC as-a-service 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target="_blank"> <span class="text">Endpoint Detection and Response (EDR) (EN)</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/virtual-ciso/" target="_blank"> <span class="text">Virtual CISO Services (EN)</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/digital-forensics-and-incident-response/" target="_blank"> <span class="text">Digital Forensics and Incident Response (EN)</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/managed-vulnerability-scanning/" target="_blank"> <span class="text">Vulnerability Scanning (EN)</span> </a> </li> </ul> </li> <li class="navigationListItem"> <button class="navigationListItemLink hasSubNav"> <span class="icon"> <svg focusable="false" class="arrow-mobile"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="icon"> <svg focusable="false" class="arrow-desktop"> <use href="/static/images/svg.svg#svg-chevron"></use> </svg> </span> <span class="text"> Incident Response (EN) </span> </button> <ul class="navigationList level4"> <li class="navigationListItem back"> <button type="button" class="navigationListItemLink"> <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="text"> Terug naar het menu </span> </button> </li> <li class="navigationListItem parentLink"> <a class="navigationListItemLink" href="/en/incident-response-services/" target="_blank"> <span class="text">Incident Response (EN)</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/digital-forensics-and-incident-response/" target="_blank"> <span class="text">Digital Forensics and Incident Response (EN)</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/emergency-incident-response-services/" target="_blank"> <span class="text">Emergency Incident Response (EN)</span> </a> </li> </ul> </li> <li class="navigationListItem"> <button class="navigationListItemLink hasSubNav"> <span class="icon"> <svg focusable="false" class="arrow-mobile"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="icon"> <svg focusable="false" class="arrow-desktop"> <use href="/static/images/svg.svg#svg-chevron"></use> </svg> </span> <span class="text"> Cyber Security Testing (EN) </span> </button> <ul class="navigationList level4"> <li class="navigationListItem back"> <button type="button" class="navigationListItemLink"> <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="text"> Terug naar het menu </span> </button> </li> <li class="navigationListItem parentLink"> <a class="navigationListItemLink" href="/en/cyber-security-testing/" target="_blank"> <span class="text">Cyber Security Testing (EN)</span> </a> </li> <li class="navigationListItem"> <a 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</span> <span class="text"> Cyber Insurance Services </span> </button> <ul class="navigationList level4"> <li class="navigationListItem back"> <button type="button" class="navigationListItemLink"> <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="text"> Terug naar het menu </span> </button> </li> <li class="navigationListItem parentLink"> <p class="navigationListItemLink"> <span class="text">Cyber Insurance Services</span> </p> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/cyber-insurance-service-partner/" target="_blank"> <span class="text">Cyber Insurance Partner (EN)</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/en/cyber-insurance-services/" target="_blank"> <span class="text">Cyber Insurance (EN)</span> </a> </li> </ul> </li> </ul> </li> <li class="navigationListItem"> <button class="navigationListItemLink hasSubNav"> <span class="icon"> <svg focusable="false" class="arrow-mobile"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="icon"> <svg focusable="false" class="arrow-desktop"> <use href="/static/images/svg.svg#svg-chevron"></use> </svg> </span> <span class="text"> Verificatie &amp; report assurance </span> </button> <ul class="navigationList level3"> <li class="navigationListItem back"> <button type="button" class="navigationListItemLink"> <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-arrow"></use> </svg> </span> <span class="text"> Terug naar het menu </span> </button> </li> <li class="navigationListItem parentLink"> <a class="navigationListItemLink" href="/nl-be/assurance-diensten/" target="_self"> <span class="text">Verificatie &amp; report assurance</span> </a> </li> <li class="navigationListItem"> <a class="navigationListItemLink" href="/nl-be/organisatorische-broeikasgas-verificatie/" target="_self"> <span 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3840w,/cdn-cgi/image/width=4320,format=auto/contentassets/5347aaaebcce4865ad6711092b59a3c1/iso_20000_1536-x-1536-lr-min.jpg 4320w,/cdn-cgi/image/width=5760,format=auto/contentassets/5347aaaebcce4865ad6711092b59a3c1/iso_20000_1536-x-1536-lr-min.jpg 5760w" sizes="100vw" media="" ><img src="/cdn-cgi/image/width=1024,format=auto/contentassets/5347aaaebcce4865ad6711092b59a3c1/iso_20000_1920x785-lr-min.jpg" alt="ISO 20000" loading="eager" decoding="auto" fetchpriority="auto" class="heroImage" fetchpriority="auto" ></picture> </div> <div class="titleBlock"> <h1 class="heroTitle" > ISO 20000 IT-Servicemanagement </h1> <p class="heroSummary" > Realiseer uitmuntende IT-service </p> <ul class="heroList" > <li class="heroListItem"> <a href="/nl-be/iso-20000/#request-quote" class="arrowLink arrowLinkBold">Vraag een offerte aan</a> </li> <li class="heroListItem"> <a href="/nl-be/iso-20000/#transfer-to-lrqa" class="arrowLink arrowLinkBold">Stap over naar LRQA</a> </li> </ul> </div> </div><div class="stickyCtaContainer twoItems" id="BE-BA&#x2B;Dutch&#x2B;Shared&#x2B;global&#x2B;sticky&#x2B;CTA&#x2B;-&#x2B;BA"> <a href="tel:&#x2B;3233752970" class="stickyCtaButton" > <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-phoneRinging"></use> </svg> </span> <span class="text"> Bel ons direct: &#x2B;32 33752970 </span> </a> <button type="button" class="stickyCtaButton modalButton" data-dialog="modal2" > <span class="icon"> <svg focusable="false"> <use href="/static/images/svg.svg#svg-letter"></use> </svg> </span> <span class="text"> Neem contact op </span> </button> <dialog id="modal2"> <div class="dialogWrap"> <button type="button" class="innerDialogButton"> <svg focusable="false" class="white"> <title>Sluiten</title> <use href="/static/images/svg.svg#svg-close"></use> </svg> </button> <div class="dialogWrapInner"> <div class="stickyCtaDialog white"> <div class="stickyCtaDialogContent"> <h3 class="stickyCtaDialogHeader">Neem contact op</h3> <div class="stickyCtaDialogIframeContainer"> <iframe class="stickyCtaDialogIframe" src="https://info.lrqa.com/l/12702/2022-11-15/g7r3yt?" loading="lazy" id="iFrameResizer2" style="overflow: hidden;" scrolling="no"> </iframe> </div> </div> </div> </div> </div> </dialog> </div> </section> <section class="grid stickyContentArea" > </section> <section class="grid mainContent" > <div class="textBlock col-12 canvas canvasWhite" id="Intro"> <div class="wysiwyg" > <p style="text-align: justify;">ISO 20000 is de internationale norm voor IT-servicemanagement (ITSM). ISO 20000 is van toepassing op organisaties die betrokken zijn bij het beheer van hun eigen IT-systemen en op organisaties die ITSM-oplossingen bieden aan hun klanten, en biedt een basis waarop voortdurend verbeterende servicemanagementsystemen kunnen worden gebouwd.</p> <p style="text-align: justify;">Het implementeren van ISO 20000 versterkt uw geloofwaardigheid en zorgt voor onderscheidend vermogen ten opzichte van de concurrentie door stakeholders te laten zien dat uw IT-services betrouwbaar zijn en een hoge servicekwaliteit kunnen leveren. Certificering volgens ISO 20000 opent ook de deur naar toegang tot de wereldmarkt en kan uw organisatie naar een hoger plan tillen bij het zoeken naar nieuwe.</p> </div></div><div class="promoBlock themeMint promoBlockFrame col-12 canvas canvasNavy" id="Remote&#x2B;Audit&#x2B;Promo&#x2B;Strip"> <div class="container"> <div class="promoBlockWrap"> <div class="promoBlockWrapContent"> <h3 class="promoBlockHeading" > Remote Audit </h3> <p class="promoBlockSummary" > <span class="promoBlockSummarySpacer"></span> Stel uw certificering veilig, overal ter wereld en minimaliseer verstoring in uw organisatie. </p> <a href="/nl-be/remote-assurance/remote-audit/" class="promoBlockLink arrowLink arrowLinkBold" > Remote Audit </a> </div> <div class="promoBlockImage" > <img src="/cdn-cgi/image/width=640,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg" srcset="/cdn-cgi/image/width=264,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 264w,/cdn-cgi/image/width=304,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 304w,/cdn-cgi/image/width=350,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 350w,/cdn-cgi/image/width=415,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 415w,/cdn-cgi/image/width=452,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 452w,/cdn-cgi/image/width=528,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 528w,/cdn-cgi/image/width=560,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 560w,/cdn-cgi/image/width=608,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 608w,/cdn-cgi/image/width=640,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 640w,/cdn-cgi/image/width=700,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 700w,/cdn-cgi/image/width=792,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 792w,/cdn-cgi/image/width=830,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 830w,/cdn-cgi/image/width=904,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 904w,/cdn-cgi/image/width=912,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 912w,/cdn-cgi/image/width=1050,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 1050w,/cdn-cgi/image/width=1120,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 1120w,/cdn-cgi/image/width=1245,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 1245w,/cdn-cgi/image/width=1280,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 1280w,/cdn-cgi/image/width=1356,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 1356w,/cdn-cgi/image/width=1680,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 1680w,/cdn-cgi/image/width=1920,format=auto/contentassets/cca1f0d94e75448ab9b8a28a7859fa1b/remoteaudit2020-1280x720.jpg 1920w" sizes="(min-width: 1440px) 640px, (min-width: 1280px) calc((100vw - 160px) / 2), (min-width: 1024px) calc((100vw - 120px) / 2), (min-width: 768px) calc((100vw - 80px) / 2), calc(100vw - 20px)" alt="RemoteAudit" loading="lazy" decoding="auto" fetchpriority="auto" class="promoBlockImageImg" width="2278" height="1281" /> </div> </div> </div> </div><div class="textBlock col-12 spacingSmall canvas canvasNavy" id="Our&#x2B;services"> <div class="wysiwyg" > <h3 style="text-align: center;"><strong>Onze ISO 20000 services</strong></h3> <p style="text-align: center;">LRQA is een toonaangevende wereldwijde provider van ITSM-systeemcertificering en kan beoordelingen volgens de ISO 20000-standaard leveren.</p> </div></div><div class="textBlock col-4 spacingSmall canvas canvasNavy" id="Gap-analyse"> <div class="wysiwyg" > <h4><img style="display: block; margin-left: auto; margin-right: auto;" src="/globalassets/_shared-images/service-page-icons/gap-analysis/?epslanguage=en" alt="" width="94" height="90" /></h4> <h4 style="text-align: center;">Gap-analyse</h4> <p style="text-align: center;">Een optionele service waarbij een van onze deskundige auditors u helpt bij het identificeren van kritieke, risicovolle of zwakke gebieden van uw systeem voorafgaand aan uw formele ISO/IEC 20000-audit.</p> </div></div><div class="textBlock col-4 spacingSmall canvas canvasNavy" id="Certification"> <div class="wysiwyg" > <h6 class="desktop-center" style="text-align: left;"><img style="display: block; margin-left: auto; margin-right: auto;" src="/contentassets/ecff9e4f78c14d2f8ada7e62a3d575cf/certification-icon/?epslanguage=en" alt="imageao21.png" /></h6> <h4 style="text-align: center;">ISO 20000 Certificering</h4> <p class="desktop-center" style="text-align: center;">Certificering volgens ISO 20000 is een proces in twee fasen dat rekening houdt met het ontwerp en de implementatie van uw IT-systeem. Onze aanpak, die bestaat uit een combinatie van fysieke en virtuele audits, is flexibel en helpt u toch aan de belangrijkste doelstellingen te voldoen.</p> </div></div><div class="textBlock col-4 spacingSmall canvas canvasNavy" id="Integrated&#x2B;audits"> <div class="wysiwyg" > <h6 class="desktop-center" style="text-align: left;"><img style="display: block; margin-left: auto; margin-right: auto;" src="/contentassets/9dc2007c749c4712a1ac9a62399b5ffc/intgerated-services-icon.png?epslanguage=en" alt="intgerated services icon.png" /></h6> <h4 style="text-align: center;">Ge&iuml;ntegreerde audit</h4> <p class="desktop-center" style="text-align: center;">Als u meerdere managementsystemen hebt ge&iuml;mplementeerd, kunt u profiteren van een ge&iuml;ntegreerd audit- en bewakingsprogramma dat effici&euml;nter en kosteneffectiever is.</p> </div></div><div class="textBlock col-12 spacingSmall canvas canvasNavy" id="Why&#x2B;lrqa"> <div class="wysiwyg" > <h3 style="text-align: center;"><strong>Waarom werken met LRQA?</strong></h3> <p style="text-align: center;">Als uw assurance-partner helpen wij u om te groeien in het nieuwe risicotijdperk.</p> </div></div><div class="textBlock col-4 spacingSmall" id="Global&#x2B;capability"> <div class="wysiwyg" > <h6 class="desktop-center"><img style="display: block; margin-left: auto; margin-right: auto;" src="/contentassets/92fb0d161d0146818b870f0371a488cf/local-and-global.png?epslanguage=nl-BE" alt="local and global.png" /></h6> <h4 class="desktop-center" style="text-align: center;">Wereldwijde capaciteit</h4> <p class="desktop-center" style="text-align: justify;">Actief in meer dan 55 landen, met meer dan 250 toegewijde cyberbeveiligingsspecialisten en meer dan 300 hooggekwalificeerde informatiebeveiligingsauditors over de hele wereld, kunnen we een lokale service bieden met een wereldwijd consistente toewijding aan uitmuntendheid.</p> </div></div><div class="textBlock col-4 spacingSmall" id="Flexible&#x2B;delivery"> <div class="wysiwyg" > <h6 class="desktop-center"><img style="display: block; margin-left: auto; margin-right: auto;" src="/contentassets/a837c8ab9b004094b42b29654cedfcdb/flexible-delivery.png?epslanguage=en" alt="flexible delivery.png" /></h6> <h4 class="desktop-center" style="text-align: center;">Flexibele levering</h4> <p class="desktop-center" style="text-align: justify;">In de meeste gevallen kunnen onze ISO/IEC 20000 certificeringsservices ter plaatse of remote worden geleverd met behulp van veilige en betrouwbare technologie. Als u kiest voor remote levering, krijgt u dezelfde hoogwaardige service met verschillende extra voordelen, zoals flexibiliteit, snelle levering en toegang tot wereldwijde expertise.</p> </div></div><div class="textBlock col-4 spacingSmall" id="Total&#x2B;assurance"> <div class="wysiwyg" > <h4 class="desktop-center" style="text-align: center;"><img style="display: block; margin-left: auto; margin-right: auto;" src="/contentassets/efe361be422043aab20b1c693657997b/beyond-compliance.png?epslanguage=nl-BE" alt="beyond compliance.png" />Total assurance&nbsp;</h4> <p class="desktop-center" style="text-align: justify;">Samen met onze cyberbeveiligingsdeskundigen bij LRQA Nettitude hebben we de weg gewezen in het vormgeven van onze industrie en blijven we onze services en expertise uitbreiden door samen te werken met klanten, bedrijven over te nemen en nieuwe partnerschappen aan te gaan.</p> </div></div> </section> <section class="grid bottomContent" > <div class="textBlock col-12 spacingSmall" id="Transfer"> <div class="wysiwyg" > <h3 style="text-align: center;"><a id="transfer-to-lrqa"></a><strong>Bent u al ISO/IEC 20000 gecertificeerd en wilt u overstappen?</strong></h3> <p style="text-align: center;">Als u in het bezit bent van een geldig geaccrediteerd certificaat van goedkeuring bij een andere leverancier en u overweegt de overstap te maken, dan is de overdracht van uw ISO/IEC 20000-certificering naar LRQA eenvoudig. 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1578w,/cdn-cgi/image/width=1818,format=auto/globalassets/_shared-images/1280-x-0720-t5.1-t6.1-t9-mainpromo-mob-c02.17-c02.12.1-image-c03.10.1-main/business-assurance/cyber-security/27001-cl.jpg 1818w" alt="person touching screen" loading="lazy" decoding="auto" fetchpriority="auto" width="1280" height="717" class="imageTextImg"> </div> <p class="promoBlockLabel imageTextLabel"> Artikel </p> <p class="imageTextSummary"> Voor veel organisaties die moeten voldoen aan NIS2, is het behalen van een ISO 27001-certificering een cruciale eerste... </p> <a href="/nl-be/insights/blog/nis2-en-iso-27001-versterking-van-cybersecurity-met-een-gecertificeerd-managementsysteem/" class="imageTextLink arrowLink arrowLinkBold"> </a> </div> </div> </li> <li> <div class="imageTextWrap themePink"> <div class="imageText"> <h3 class="imageTextTitle"> Slimmere risicobeheer op het gebied van cybersecurity </h3> <div class="imageTextImgWrap"> <img 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1296w,/cdn-cgi/image/width=1578,format=auto/globalassets/_shared-images/0532-x-0421-t5.1-news-individualt6.1-article-individualt9-case-study-page-promo-desktop-image/business-assurance/cyber-security/532-x-421-cybersecurity-small.jpg 1578w,/cdn-cgi/image/width=1818,format=auto/globalassets/_shared-images/0532-x-0421-t5.1-news-individualt6.1-article-individualt9-case-study-page-promo-desktop-image/business-assurance/cyber-security/532-x-421-cybersecurity-small.jpg 1818w" alt="cyber security" loading="lazy" decoding="auto" fetchpriority="auto" width="532" height="421" class="imageTextImg"> </div> <p class="promoBlockLabel imageTextLabel"> Artikel </p> <p class="imageTextSummary"> Nick Prescot, onze Senior GRC Consultant bij Nettitude vertelt over een slimmere strategie voor risicobeheer op het gebied... </p> <a href="/nl-be/insights/blog/slimmere-risicobeheer-op-het-gebied-van-cybersecurity/" class="imageTextLink arrowLink arrowLinkBold"> </a> </div> </div> </li> <li> <div 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