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href="https://accounts.livechat.com/signup?client_id=82837eac-ff5e-45ca-bce1-00011acf925c&redirect_uri=https%3A%2F%2Fapp.helpdesk.com&response_type=token&source_id=header_cta&source_url=&source_type=website" class="c-btn v--signup v--sm" data-controller="track utm-tracking-button" data-target="utm-tracking-button.button" data-track-event="register_redirect" data-track-source-id="header_cta" data-action="track#send source-tracking#save">Sign up free</a> </div> </div> </div> <ul class="c-navbar__list u-hidden lg:u-flex u-justify-center u-py-md u-border-b u-border-gray-900 u-Mb-lg"><li class="c-navbar__item"> <a href="/help/set-up-account/" class="c-navbar__link v--has-dropdown">Set up account</a><ul class="c-navbar__sublist"><li><a href="/help/set-up-account/#first-steps" class="c-navbar__sublink">First steps in HelpDesk</a></li><li><a href="/help/set-up-account/#basic-settings" class="c-navbar__sublink">Set basic settings</a></li></ul></li><li class="c-navbar__item"> <a href="/help/use-helpdesk/" class="c-navbar__link v--has-dropdown">Use HelpDesk</a><ul class="c-navbar__sublist"><li><a href="/help/use-helpdesk/#tickets" class="c-navbar__sublink">Work with tickets</a></li><li><a href="/help/use-helpdesk/#automate" class="c-navbar__sublink">Automate your work</a></li><li><a href="/help/use-helpdesk/#team" class="c-navbar__sublink">Manage your team</a></li></ul></li><li class="c-navbar__item"> <a href="/help/connect-channels/" class="c-navbar__link v--has-dropdown">Connect channels</a><ul class="c-navbar__sublist"><li><a href="/help/connect-channels/#contact-forms" class="c-navbar__sublink">Contact forms</a></li><li><a href="/help/connect-channels/#email-forwarding" class="c-navbar__sublink">Email forwarding</a></li><li><a href="/help/connect-channels/#widgets" class="c-navbar__sublink">Widgets</a></li></ul></li><li class="c-navbar__item"> <a href="/help/subscription/" class="c-navbar__link ">Subscription</a></li><li class="c-navbar__item"> <a href="/help/integrations/" class="c-navbar__link v--has-dropdown">Integrations</a><ul class="c-navbar__sublist"><li><a href="/help/integrations/#data-migration" class="c-navbar__sublink">Data migration</a></li><li><a href="/help/integrations/#integrations" class="c-navbar__sublink">Integrations</a></li></ul></li></ul> <div class="o-wrapper"> <div class="u-border-b-2 u-border-gray-800 u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-items-center u-Mb-xl"> <div class="u-My-lg md:u-mb-0 md:u-pr-md u-basis-4"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_315,c_limit/hd-help/use-helpdesk-2.svg" alt=""> </div><div class="md:u-px-md u-basis-6"> <h1 class="b--u-text-3xl">Use HelpDesk</h1> <p class="b--u-text-base">Read helpful and to-the-point articles on working with tickets, automating tasks, and managing your team. Make the most of HelpDesk features.</p> </div> </div> </div> </div><div class="u-border-b-2 u-border-gray-800 u-Pb-sm u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-justify-center u-My-sm" id="tickets"> <div class="u-basis-10 lg:u-basis-8 md:u-flex u-items-center"><div class="u-Mb-sm md:u-Mb-0 md:u-px-md u-basis-3"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/work-with-tickets.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/work-with-tickets.svg 2x" class="u-hidden md:u-block" alt=""> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/work-with-tickets.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/work-with-tickets.svg 2x" class="md:u-hidden u-maxw-2" alt=""> </div><div class="md:u-px-md u-basis-9"> <h2 class="b--u-text-xl u-my-0">Work with tickets</h2> </div> </div> </div><div class="u-flex u-justify-center"> <div class="lg:u-basis-10 u-basis-12 md:u-flex u-flex-wrap lg:u-px-md"> <div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/archive-trash-and-spam-folders/" class="u-block b--u-text-base b--u-text-bold c-link">Archive, Trash, and Spam folders</a><p class="b--u-text-base u-mt-xs">Learn how to use the Archive, Trash, and Spam folders to categorize and organize tickets.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/bimi-vmc/" class="u-block b--u-text-base b--u-text-bold c-link">Set up BIMI and VMC for your email messaging</a><p class="b--u-text-base u-mt-xs">Enhance email trust and visibility by setting up BIMI and VMC. Improve brand presence and security with these essential steps.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/attachments/" class="u-block b--u-text-base b--u-text-bold c-link">Attachments</a><p class="b--u-text-base u-mt-xs">Learn how to upload and delete attachments from HelpDesk tickets.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/spam-list/" class="u-block b--u-text-base b--u-text-bold c-link">Spam list</a><p class="b--u-text-base u-mt-xs">Manage spam and learn how to add email addresses and domains to Trusted or Blocked lists.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/create-custom-fields/" class="u-block b--u-text-base b--u-text-bold c-link">Create custom fields </a><p class="b--u-text-base u-mt-xs">Learn how to create custom fields to detail your tickets.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/tickets-dashboard-guide/" class="u-block b--u-text-base b--u-text-bold c-link">Ticket dashboard guide</a><p class="b--u-text-base u-mt-xs">Discover how to work on tickets in HelpDesk and manage them in a simple way.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/differences-between-followers-and-people-in-the-loop/" class="u-block b--u-text-base b--u-text-bold c-link">Differences between followers and people in the loop</a><p class="b--u-text-base u-mt-xs">Use teams to structure agents in your customer service process.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/what-is-ticket-rating/" class="u-block b--u-text-base b--u-text-bold c-link">Ticket rating</a><p class="b--u-text-base u-mt-xs">Ticket rating helps you gather feedback from your customers.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/email-delivery-tracking/" class="u-block b--u-text-base b--u-text-bold c-link">Email delivery tracking</a><p class="b--u-text-base u-mt-xs">Monitor the delivery of email messages that you're sending. Learn if the message has been read by the recipient.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/track-actions-in-the-audit-log/" class="u-block b--u-text-base b--u-text-bold c-link">Track actions in the audit log </a><p class="b--u-text-base u-mt-xs">Keep track of your team's actions with HelpDesk's audit log. View detailed system logs to maintain control and accountability.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/following-a-ticket/" class="u-block b--u-text-base b--u-text-bold c-link">Follow the ticket</a><p class="b--u-text-base u-mt-xs">Check out how useful is the following feature in the process of solving and supervising a ticket.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/use-ai-text-enhancements/" class="u-block b--u-text-base b--u-text-bold c-link">Use AI text enhancements </a><p class="b--u-text-base u-mt-xs">Learn how to use AI text enhancements and be quicker in everyday conversations.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/helpdesk-reports/" class="u-block b--u-text-base b--u-text-bold c-link">HelpDesk reports</a><p class="b--u-text-base u-mt-xs">Browse the HelpDesk reports to find valuable insights and analyze your customer feedback.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/use-ticket-language-details/" class="u-block b--u-text-base b--u-text-bold c-link">Use ticket language details</a><p class="b--u-text-base u-mt-xs">Automate ticket routing with HelpDesk's language detection. Identify languages and assign tickets to the right teams for accurate multilingual support.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/how-do-my-clients-see-the-messages-sent-from-helpdesk/" class="u-block b--u-text-base b--u-text-bold c-link">How do my clients see the messages sent from HelpDesk?</a><p class="b--u-text-base u-mt-xs">HelpDesk converts your emails into tickets. However, the messages sent from HelpDesk look like standard emails.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/what-are-canned-responses/" class="u-block b--u-text-base b--u-text-bold c-link">What are canned responses in HelpDesk</a><p class="b--u-text-base u-mt-xs">Prepare predefined messages to answer your customers' questions quicker.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/creating-a-ticket/" class="u-block b--u-text-base b--u-text-bold c-link">How to create a ticket</a><p class="b--u-text-base u-mt-xs">Learn how to create a new ticket in the HelpDesk app.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/what-are-statuses/" class="u-block b--u-text-base b--u-text-bold c-link">What are statuses</a><p class="b--u-text-base u-mt-xs">Learn how to use statuses that will help you determine which tickets need your attention.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/how-to-delete-a-ticket/" class="u-block b--u-text-base b--u-text-bold c-link">How to delete a ticket</a><p class="b--u-text-base u-mt-xs">Learn how to permanently delete tickets from HelpDesk.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/what-are-tags-and-how-to-use-them/" class="u-block b--u-text-base b--u-text-bold c-link">What are tags and how to use them</a><p class="b--u-text-base u-mt-xs">Use tags to organize and categorize your tickets.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/how-to-merge-tickets/" class="u-block b--u-text-base b--u-text-bold c-link">How to merge tickets</a><p class="b--u-text-base u-mt-xs">Learn how to merge your tickets in HelpDesk. </p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/what-are-ticket-priorities/" class="u-block b--u-text-base b--u-text-bold c-link">What are ticket priorities</a><p class="b--u-text-base u-mt-xs">What are ticket priorities and how to use them? Start adding value to your tickets and organize support cases.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/how-to-use-private-notes/" class="u-block b--u-text-base b--u-text-bold c-link">How to use private notes</a><p class="b--u-text-base u-mt-xs">Use private notes to collaborate with your teammates in HelpDesk.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/whats-in-all-tickets/" class="u-block b--u-text-base b--u-text-bold c-link">What鈥檚 in "All tickets"</a><p class="b--u-text-base u-mt-xs">Browse the All Tickets section to get an overview of the customer support</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/inline-images/" class="u-block b--u-text-base b--u-text-bold c-link">Inline images</a><p class="b--u-text-base u-mt-xs">Learn how to add inline images to your HelpDesk messages and signatures. Enhance brand identity and communication with visual elements.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/whats-in-my-open-tickets/" class="u-block b--u-text-base b--u-text-bold c-link">What鈥檚 in "My open tickets"</a><p class="b--u-text-base u-mt-xs">Browse the "My open tickets" section to find the tickets that need your attention.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/navigating-with-keyboard-shortcuts/" class="u-block b--u-text-base b--u-text-bold c-link">Navigating with keyboard shortcuts</a><p class="b--u-text-base u-mt-xs">Learn how to navigate the dashboard and tickets using keyboard shortcuts.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/whats-in-tickets-to-handle/" class="u-block b--u-text-base b--u-text-bold c-link">What鈥檚 in "Tickets to handle"</a><p class="b--u-text-base u-mt-xs">Find all the open tickets in the "Tickets to handle" section.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/people-in-the-loop/" class="u-block b--u-text-base b--u-text-bold c-link">People in the loop</a><p class="b--u-text-base u-mt-xs">Learn how to add more message recipients and how to properly use the "People in the loop" field.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/why-are-my-tickets-marked-as-spam/" class="u-block b--u-text-base b--u-text-bold c-link">Why are my tickets marked as Spam?</a><p class="b--u-text-base u-mt-xs">Learn why your tickets are unintentionally marked as spam and how to avoid it. </p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/record-the-screen-in-response/" class="u-block b--u-text-base b--u-text-bold c-link">Record the screen in response</a><p class="b--u-text-base u-mt-xs">Learn how to record your screen to respond to a customer with a video. </p></div></div> </div> </div> </div><div class="u-border-b-2 u-border-gray-800 u-Pb-sm u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-justify-center u-My-sm" id="automate"> <div class="u-basis-10 lg:u-basis-8 md:u-flex u-items-center"><div class="u-Mb-sm md:u-Mb-0 md:u-px-md u-basis-3"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/automate.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/automate.svg 2x" class="u-hidden md:u-block" alt=""> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/automate.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/automate.svg 2x" class="md:u-hidden u-maxw-2" alt=""> </div><div class="md:u-px-md u-basis-9"> <h2 class="b--u-text-xl u-my-0">Automate your work</h2> </div> </div> </div><div class="u-flex u-justify-center"> <div class="lg:u-basis-10 u-basis-12 md:u-flex u-flex-wrap lg:u-px-md"> <div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/advanced-settings-for-automation-rules/" class="u-block b--u-text-base b--u-text-bold c-link">Advanced settings for automation rules</a><p class="b--u-text-base u-mt-xs">Create more advanced and sophisticated rules in HelpDesk. </p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/manage-automation-rules/" class="u-block b--u-text-base b--u-text-bold c-link">Manage automation rules</a><p class="b--u-text-base u-mt-xs">Learn how to manage automation-based rules in HelpDesk. Set up your first automation in just 5 minutes to skyrocket your support. </p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/how-to-create-and-apply-macros/" class="u-block b--u-text-base b--u-text-bold c-link">Create and apply macros</a><p class="b--u-text-base u-mt-xs">Find out more about creating and applying macros when resolving tickets.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/rule-templates/" class="u-block b--u-text-base b--u-text-bold c-link">Rule templates</a><p class="b--u-text-base u-mt-xs">Learn how to use rule templates and avoid creating automations from scratch. </p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/what-are-my-views/" class="u-block b--u-text-base b--u-text-bold c-link">Create and manage ticket views</a><p class="b--u-text-base u-mt-xs">Learn how to save a set of filters as a custom view that you can easily access from the ticket navigation bar.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/set-up-auto-assignments/" class="u-block b--u-text-base b--u-text-bold c-link">Set up auto-assignments</a><p class="b--u-text-base u-mt-xs">Optimize ticket assignments in HelpDesk with auto-assign features. Choose round-robin, random, or specific agents for better flows.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/how-to-use-filters/" class="u-block b--u-text-base b--u-text-bold c-link">How to use filters</a><p class="b--u-text-base u-mt-xs">Use filters to customize your tickets view.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/ticket-summary/" class="u-block b--u-text-base b--u-text-bold c-link">Ticket summary</a><p class="b--u-text-base u-mt-xs">Learn how to smartly wrap up multi-threaded customer conversations with a ticket summary.</p></div></div> </div> </div> </div><div class="u-border-gray-800 u-Pb-sm u-Mb-lg"> <div class="o-container"> <div class="md:u-flex u-justify-center u-My-sm" id="team"> <div class="u-basis-10 lg:u-basis-8 md:u-flex u-items-center"><div class="u-Mb-sm md:u-Mb-0 md:u-px-md u-basis-3"> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/manage-team.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/manage-team.svg 2x" class="u-hidden md:u-block" alt=""> <img src="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_155,c_limit/hd-help/manage-team.svg" srcset="https://res.cloudinary.com/dn1j6dpd7/image/upload/w_310,c_limit/hd-help/manage-team.svg 2x" class="md:u-hidden u-maxw-2" alt=""> </div><div class="md:u-px-md u-basis-9"> <h2 class="b--u-text-xl u-my-0">Manage your team</h2> </div> </div> </div><div class="u-flex u-justify-center"> <div class="lg:u-basis-10 u-basis-12 md:u-flex u-flex-wrap lg:u-px-md"> <div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/collision-detection-in-a-ticket/" class="u-block b--u-text-base b--u-text-bold c-link">Collision detection in a ticket</a><p class="b--u-text-base u-mt-xs">Learn what collision detection is so your team can work in a sustainable way.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/roles-in-helpdesk/" class="u-block b--u-text-base b--u-text-bold c-link">Roles in HelpDesk</a><p class="b--u-text-base u-mt-xs">Discover the roles you can assign to the HelpDesk users.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/create-and-manage-agents-accounts/" class="u-block b--u-text-base b--u-text-bold c-link">Create and manage agent accounts</a><p class="b--u-text-base u-mt-xs">Learn how to add agents to HelpDesk and manage their accounts.</p></div><div class="u-mb-lg u-basis-6 md:u-pl-md"> <a href="/help/what-are-teams/" class="u-block b--u-text-base b--u-text-bold c-link">What are teams</a><p class="b--u-text-base u-mt-xs">Learn how to create teams in HelpDesk. Create a structure for your customer service process.</p></div><div class="u-mb-lg u-basis-6 md:u-pr-md"> <a href="/help/learn-shift-planning-management-and-employee-work-scheduling/" class="u-block b--u-text-base b--u-text-bold c-link">Learn shift planning: Management and employee work scheduling</a><p class="b--u-text-base u-mt-xs">Learn shift management and employee work scheduling to optimize shift patterns and staff coverage to improve business efficiency. </p></div></div> </div> </div> </div></div> <section style="background: linear-gradient(180deg, rgba(248, 255, 174, 0) 0%, rgba(47, 199, 116, 0.3) 100%);"> <div class="o-container-xl"> <div class="o-feature v--textual"> <div class="b--u-pt-8 b--md:u-pt-6 lg:u-pt-0"> <p class="b--u-text-3xl b--u-text-black-900 b--u-mb-3 u-text-center md:u-text-left">Try HelpDesk today</p> <form 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b--u-text-black-900 b--u-mb-6">Discover <a href="https://text.com/?utm_source=helpdesk.com&utm_medium=referral&utm_content=productbarfooter" target="_blank" class="b--u-text-black-900 b--u-text-bold u-hover-none">Text</a> products</h2> <div class="b--o-grid b--o-grid--1 b--sm:o-grid--2 b--lg:o-grid--4"> <a href="https://www.livechat.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M51.8 39a7.6 7.6 0 01-7.6 6.8H40L32 51v-5.2l8-5.2h4.2a2.3 2.3 0 002.4-2c.2-4 .2-8 0-12a2.2 2.2 0 00-2.2-2.1 138.7 138.7 0 00-16.9 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.2 12a2.4 2.4 0 002.5 2.1H32v5.2h-4.2a7.5 7.5 0 01-7.6-6.9c-.3-4.2-.3-8.5 0-12.8a7.4 7.4 0 017-6.8 124.8 124.8 0 0117.6 0 7.4 7.4 0 017 6.8c.2 4.3.2 8.6 0 12.8z" fill="#FF5100"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">LiveChat</span> <br>Connect with customers</p> </a> <a href="https://www.chatbot.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M43.6 31.6v3a1.1 1.1 0 01-.6 1.1c-2.2 1-4.6 1.6-7 1.7-2.4 0-4.8-.6-7-1.7a1.1 1.1 0 01-.6-1v-3.1a.9.9 0 011.2-.8c2 .9 4.2 1.3 6.4 1.4 2.2 0 4.3-.5 6.4-1.4a.9.9 0 011.2.8z" fill="#06F"/><path d="M51.8 38.9a7.6 7.6 0 01-7.6 6.9H40L32 51v-5.2l8-5.2h4.2a2.4 2.4 0 002.4-2.1c.3-4 .2-8 0-12a2.2 2.2 0 00-2.1-2 138.9 138.9 0 00-17 0 2.2 2.2 0 00-2 2c-.4 4-.4 8-.1 12a2.4 2.4 0 002.4 2.1H32v5.2h-4.2a7.6 7.6 0 01-7.6-7 96 96 0 010-12.7 7.4 7.4 0 017-6.8 125 125 0 0117.6 0 7.4 7.4 0 017 6.8 96 96 0 010 12.8z" fill="#06F"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">ChatBot</span> <br>Automate customer service with AI</p> </a> <a href="https://www.knowledgebase.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-2"> <svg width="72" height="72" fill="none" xmlns="http://www.w3.org/2000/svg"><g filter="url(#filter0_dd)"><rect x="4" y="3" width="64" height="64" rx="10" fill="#fff"/></g><path d="M46.8 26.4V21h-.3c-4.4.2-8.1 3-10.4 5.4H36c-2.3-2.3-6-5.2-10.4-5.4h-.3v5.4H20v9.2l.2 6.3a7.4 7.4 0 007 6.8 125.1 125.1 0 0017.7 0 7.4 7.4 0 006.9-6.8l.2-6.3v-9.2h-5.2zm0 9.2c0 2 0 4.2-.2 5.9a2.2 2.2 0 01-2.1 2c-5.7.4-11.3.4-17 0a2.2 2.2 0 01-2-2 76 76 0 01-.3-6v-9.1c3.8.1 7.5 4.1 8.6 5.7l2.2 3 2.2-3c1.1-1.6 4.8-5.6 8.6-5.7v9.2z" fill="#9146FF"/><defs><filter id="filter0_dd" x="0" y="0" width="72" height="72" filterUnits="userSpaceOnUse" color-interpolation-filters="sRGB"><feFlood flood-opacity="0" result="BackgroundImageFix"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset dy="1"/><feGaussianBlur stdDeviation="2"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="BackgroundImageFix" result="effect1_dropShadow"/><feColorMatrix in="SourceAlpha" values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 127 0"/><feOffset/><feGaussianBlur stdDeviation="1"/><feColorMatrix values="0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0.1 0"/><feBlend in2="effect1_dropShadow" result="effect2_dropShadow"/><feBlend in="SourceGraphic" in2="effect2_dropShadow" result="shape"/></filter></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">KnowledgeBase</span> <br>Guide and educate customers</p> </a> <a href="https://openwidget.com/?utm_source=helpdesk.com&utm_medium=referral&utm_campaign=productbarfooter" target="_blank" rel="noopener" class="u-flex u-items-center c-link v--reset u-hover-none"> <div class="b--u-mr-3"> <svg width="76" 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id="clip1_1770_3180"><rect width="36.2667" height="36.2667" fill="white" transform="translate(19.8662 19.8667)"/></clipPath></defs></svg> </div> <p class="b--u-text-sm u-mb-0 sm:u-maxw-2 b--u-text-black-600 b--u-ml-0.5"><span class="b--u-text-sm b--u-text-bold b--u-text-black">OpenWidget</span> <br>Enhance websites with widgets</p> </a> </div> </div> </section> <footer class="u-bg-gray-900 b--u-pt-6"> <div class="u-border-b"> <div class="o-container-xl"> <nav class="u-flex u-flex-wrap b--u-mb-4"> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Product</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/pricing/" class="b--u-text-xs c-link v--reset" >Pricing</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/tour/" class="b--u-text-xs c-link v--reset" >Tour</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/benefits/" class="b--u-text-xs c-link v--reset" >Benefits</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/features/" class="b--u-text-xs c-link v--reset" >Features</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/services/" class="b--u-text-xs c-link v--reset" >Services</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/secure-service-desk/" class="b--u-text-xs c-link v--reset" >Security</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/help-desk-reviews/" class="b--u-text-xs c-link v--reset" >HelpDesk Reviews</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/free-help-desk/" class="b--u-text-xs c-link v--reset" >Free Trial</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/helpdesk-functionalities-demonstration/" class="b--u-text-xs c-link v--reset" >Watch Demo</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="https://news.helpdesk.com/en" class="b--u-text-xs c-link v--reset" target="_blank" rel="noopener">News</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/roadmap/" class="b--u-text-xs c-link v--reset" >Roadmap</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="https://status.helpdesk.com/" class="b--u-text-xs c-link v--reset" target="_blank" rel="noopener">System Status</a></li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Solutions</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/ai/" class="b--u-text-xs c-link v--reset" >AI Help Desk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/help-desk-software-small-business/" class="b--u-text-xs c-link v--reset" >Small Business</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/enterprise-help-desk-software/" class="b--u-text-xs c-link v--reset" >Enterprise</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/workflows/" class="b--u-text-xs c-link v--reset" >Automated HelpDesk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/it-help-desk/" class="b--u-text-xs c-link v--reset" >IT Help Desk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/web-help-desk/" class="b--u-text-xs c-link v--reset" >Web Help Desk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/app/" class="b--u-text-xs c-link v--reset" >Help Desk App</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/remote-support/" class="b--u-text-xs c-link v--reset" >Online Help Desk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/saas-help-desk/" class="b--u-text-xs c-link v--reset" >SaaS Help Desk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/cloud/" class="b--u-text-xs c-link v--reset" >Cloud Help Desk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/email-management-software/" class="b--u-text-xs c-link v--reset" >Email Management Software</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/nonprofit/" class="b--u-text-xs c-link v--reset" >HelpDesk for Nonprofits</a></li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Integrations</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/marketplace/" class="b--u-text-xs c-link v--reset" >Marketplace</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/livechat/" class="b--u-text-xs c-link v--reset" >LiveChat</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/shopify/" class="b--u-text-xs c-link v--reset" >Shopify</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/zapier/" class="b--u-text-xs c-link v--reset" >Zapier</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/hubspot/" class="b--u-text-xs c-link v--reset" >HubSpot</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/github/" class="b--u-text-xs c-link v--reset" >GitHub</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/jira/" class="b--u-text-xs c-link v--reset" >Jira</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/marketplace/apps/salesforce-for-helpdesk/" class="b--u-text-xs c-link v--reset" >Salesforce</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/wordpress/" class="b--u-text-xs c-link v--reset" >WordPress</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/contact-form-7/" class="b--u-text-xs c-link v--reset" >Contact Form 7</a></li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Compare</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/alternative/" class="b--u-text-xs c-link v--reset" >Alternatives</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/comparison/" class="b--u-text-xs c-link v--reset" >Comparisons</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/industries/" class="b--u-text-xs c-link v--reset" >Industries</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/blog/integrations/" class="b--u-text-xs c-link v--reset" >Top market integrations</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/comparison/zendesk-helpdesk/" class="b--u-text-xs c-link v--reset" >Zendesk Support</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/alternative/freshdesk-comparison/" class="b--u-text-xs c-link v--reset" >Freshdesk</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/integrations/livechat/#comparison" class="b--u-text-xs c-link v--reset" >LiveChat Tickets</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/learn/top-help-desk-softwares/" class="b--u-text-xs c-link v--reset" >Best Help Desk Software for 2024</a></li> </ul> </div> <div class="u-flex-1 u-basis-6 sm:u-basis-4 lg:u-basis-2 b--u-mb-3 b--u-pr-4"> <p class="b--u-text-xs b--u-text-bold b--u-mb-2">Resources</p> <ul class="u-p-0 u-m-0"> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/help/" class="b--u-text-xs c-link v--reset" >Help Center</a></li> <li class="b--u-mb-2 b--lg:u-mb-1"><a href="/helpdesk-handbook/" class="b--u-text-xs c-link v--reset" >HelpDesk Handbook</a></li> <li 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