What's new in Zendesk – Zendesk help

<!doctype html> <html dir="ltr" lang="en-US"> <head> <base href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/"> <meta charset="utf-8"> <title>What's new in Zendesk – Zendesk help</title> <meta name="description" content="Monthly product updates for new functionality in Zendesk"> <link rel="canonical" href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk"> <link rel="alternate" hreflang="de" href="https://support.zendesk.com/hc/de/sections/4405298877338-Was-ist-neu-in-Zendesk"> <link rel="alternate" hreflang="en-us" href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk"> <link rel="alternate" hreflang="es" href="https://support.zendesk.com/hc/es/sections/4405298877338-Novedades-de-Zendesk"> <link rel="alternate" hreflang="fr" href="https://support.zendesk.com/hc/fr/sections/4405298877338-Nouveaut%C3%A9s-Zendesk"> <link rel="alternate" hreflang="it" href="https://support.zendesk.com/hc/it/sections/4405298877338-Novit%C3%A0-di-Zendesk"> <link rel="alternate" hreflang="ja" href="https://support.zendesk.com/hc/ja/sections/4405298877338-Zendesk%E3%81%AE%E6%96%B0%E6%A9%9F%E8%83%BD"> <link rel="alternate" hreflang="ko" href="https://support.zendesk.com/hc/ko/sections/4405298877338-Zendesk%EC%9D%98-%EC%83%88-%EC%86%8C%EC%8B%9D"> <link rel="alternate" hreflang="pt-br" href="https://support.zendesk.com/hc/pt-br/sections/4405298877338-Novidades-do-Zendesk"> <link rel="alternate" hreflang="x-default" href="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk"> <link rel="alternate" hreflang="zh-cn" href="https://support.zendesk.com/hc/zh-cn/sections/4405298877338-Zendesk-%E7%9A%84%E6%96%B0%E5%8A%9F%E8%83%BD"> <link rel="stylesheet" href="//static.zdassets.com/hc/assets/application-a42a464885a505c24ac3b0ab35047489.css" media="all" id="stylesheet"> <link rel="stylesheet" type="text/css" href="/hc/theming_assets/10557657/360002256920/style.css?digest=8329826791578"> <link rel="icon" type="image/x-icon" href="/hc/theming_assets/01HYDGNXGC3R8PAHSCTJC3T9WX"> <script type="text/javascript" src="https://cdn.cookielaw.org/consent/3823159c-d94a-456f-9c66-6d2b3e9ee0d6/OtAutoBlock.js"></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" data-document-language="true" type="text/javascript" charset="UTF-8" data-domain-script="3823159c-d94a-456f-9c66-6d2b3e9ee0d6"></script> <script type="text/javascript"> function OptanonWrapper() { } </script> <meta name="zd-site-verification" content="h6jk6l1jwavcia75b342kp"> <meta charset="UTF-8"> <meta content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=0" name="viewport"> <meta name="google-site-verification" content="lwxitnGGtHn5C7DJNmUH7GB635HPfnp8PGJOOwvzjUA"> <link rel="mask-icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg" color="#16140C"> <link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/favicons/favicon.ico"> <link rel="shortcut icon" href="https://d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk-favicon.svg"> <link rel="apple-touch-icon-precomposed" sizes="152x152" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk152.png"> <link rel="apple-touch-icon-precomposed" sizes="144x144" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk144.png"> <link rel="apple-touch-icon-precomposed" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk57.png"> <link rel="apple-touch-icon-precomposed" sizes="120x120" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk120.png"> <link rel="apple-touch-icon-precomposed" sizes="114x114" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk114.png"> <link rel="apple-touch-icon-precomposed" sizes="72x72" href="//d1eipm3vz40hy0.cloudfront.net/images/logos/zendesk72.png"> <meta http-equiv="Content-Security-Policy" content="default-src * wss://*.zopim.com 'unsafe-inline' 'unsafe-eval'; font-src * data:; img-src * data:; media-src blob:; worker-src 'self' blob:;"> <script> !function(){ var analytics = window.analytics=window.analytics || []; var deferredAnalytics = window.deferredAnalytics = window.deferredAnalytics || []; if (!analytics.initialize) { if(analytics.invoked) { window.console && console.error && console.error("Segment snippet included twice."); } else { analytics.invoked =! 0; analytics.methods = ["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","once","off","on"]; analytics.factory = function(t) { return function(){ var e=Array.prototype.slice.call(arguments); e.unshift(t); deferredAnalytics.push(e); return analytics } }; for(var t=0; t < analytics.methods.length; t++){ var e = analytics.methods[t]; analytics[e]=analytics.factory(e) } analytics.load = function(t,tt,e){ var n=document.createElement("script"); n.type="text/javascript"; n.async=!0; n.src=("https:"===document.location.protocol?"https://":"http://")+(tt?"static.zdassets.com":"static-staging.zdassets.com")+"/customer_analytics_integration/"+t+"/cai.min.js"; var o=document.getElementsByTagName("script")[0]; o.parentNode.insertBefore(n,o); analytics._loadOptions=e }; analytics.SNIPPET_VERSION="4.1.0"; if (window.location.hostname === "support.zendesk.com") { analytics.load("help_center", true); } else { analytics.load("help_center_dev", false); } analytics.page(); analytics.identify(); analytics.group(); } } }(); </script> <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-WR9LRM2');</script>   <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-MCXJWTH');</script>  <script type="importmap"> { "imports": { "articlePage": "/hc/theming_assets/01JAWXTM387J3CQ1VQMDRTVH6V", "categoryPage": "/hc/theming_assets/01JAWXTMS697V579GTBS7NN71T", "communityPostListPage": "/hc/theming_assets/01JAWXTK510CEN3AR164QEMGQX", "communityPostPage": "/hc/theming_assets/01JAWXTKNMCRH3BT3B0BQEKY5H", "communityTopicListPage": "/hc/theming_assets/01JAWXTJN4NAWRAESWRPE2APVR", "communityTopicPage": "/hc/theming_assets/01JAWXTJYNM0Z24K9MSEV7W58N", "contributionsPage": "/hc/theming_assets/01JAWXTKTTPXT0DQ4PCPX4RXET", "errorPage": "/hc/theming_assets/01JAWXTM76SE6N72YG6AZFKDD1", "footer": "/hc/theming_assets/01JC17ZFXT5H1JF49X8XJ4NWM5", "header": "/hc/theming_assets/01JAWXTKDCZ4GQMC6SNZKBVDD9", "homePage": "/hc/theming_assets/01JC17ZH04HST972JB6HSQ6BVW", "newCommunityPostPage": "/hc/theming_assets/01JC17ZG0Y9FRVFN2XJWAC5ZP7", "newRequestPage": "/hc/theming_assets/01JC17ZG9CKJDSKXX8P4JF45TM", "requestPage": "/hc/theming_assets/01JC17ZFZ5ZSQEF61S03JRDPBA", "requestsPage": "/hc/theming_assets/01JAWXTMEG3GV4S2K5QYXNS6YF", "sectionPage": "/hc/theming_assets/01JC17ZG5Z8VJ8K3JXRK8620Q0", "searchResultsPage": "/hc/theming_assets/01JC17ZFZ7SMP6ZJ0056CP4A32", "subscriptionsPage": "/hc/theming_assets/01JC17ZGMJDNY2VTQBBSRYEXRN", "userProfilePage": "/hc/theming_assets/01JC17ZGTWFY1MJNN62EDH40SX", "commonsZ2": "/hc/theming_assets/01JC17ZGV2E86KH2N684MVEW2B", "wysiwygZ2": "/hc/theming_assets/01JAWXTMP123ZGDVR66NMA2BWZ", "vendorZ2": "/hc/theming_assets/01JAWXTJN9MJMZW9VZ89MAGFXN" } } </script> <meta http-equiv="X-Translated-By" content="Google"> <meta http-equiv="X-Translated-To" content="ar"> <script type="text/javascript" src="https://www.gstatic.com/_/translate_http/_/js/k=translate_http.tr.en_GB.omlEigW4xY8.O/am=DgY/d=1/rs=AN8SPfpjsL9kUWY0h-sp7Ilu7hZWGwEmeg/m=corsproxy" data-sourceurl="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/"></script> <link href="https://fonts.googleapis.com/css2?family=Material+Symbols+Outlined:opsz,wght,FILL,GRAD@20..48,100..700,0..1,-50..200" rel="stylesheet"> <script type="text/javascript" src="https://www.gstatic.com/_/translate_http/_/js/k=translate_http.tr.en_GB.omlEigW4xY8.O/am=DgY/d=1/exm=corsproxy/ed=1/rs=AN8SPfpjsL9kUWY0h-sp7Ilu7hZWGwEmeg/m=phishing_protection" data-phishing-protection-enabled="false" data-forms-warning-enabled="true" data-source-url="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/"></script> <meta name="robots" content="none"> </head> <body class="community-enabled"> <script type="text/javascript" src="https://www.gstatic.com/_/translate_http/_/js/k=translate_http.tr.en_GB.omlEigW4xY8.O/am=DgY/d=1/exm=corsproxy,phishing_protection/ed=1/rs=AN8SPfpjsL9kUWY0h-sp7Ilu7hZWGwEmeg/m=navigationui" data-environment="prod" data-proxy-url="https://support-zendesk-com.translate.goog" data-proxy-full-url="https://support-zendesk-com.translate.goog/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/?_x_tr_sl=pl&_x_tr_tl=ar&_x_tr_hl=en-GB" data-source-url="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/" data-source-language="pl" data-target-language="ar" data-display-language="en-GB" data-detected-source-language="" data-is-source-untranslated="false" data-source-untranslated-url="https://translate.google.com/website?sl=pl&tl=ar&hl=en-GB&u=https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk/&anno=2" data-client="tr"></script> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-WR9LRM2" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript>  <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-MCXJWTH" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <script> const widgetScript = document.createElement('script'); // Add widget to ignore list for one trust cookie consent. widgetScript.setAttribute("data-ot-ignore", true) const widgetOptions = { inProduct: false, jwtUrl: "", resetAuth: true, position: { bottom: "1rem", right: "1rem" } } widgetScript.onload = function () { window.__z2SunCoWidgetRef = new Z2SunCoWidget(widgetOptions); }; window.location.hostname === "support.zendesk.com" ? widgetScript.setAttribute( "src", "https://static.zdassets.com/z2-sunco-widget/z2-sunco-widget.js" ) : widgetScript.setAttribute( "src", "https://static-staging.zdassets.com/z2-sunco-widget/z2-sunco-widget.js" ); document.head.appendChild(widgetScript); </script> <div id="headerModule"></div> <script type="module"> import { renderHeader } from "header"; const profileLink = ``; const darkModeSetting = false; const localeSetting = "en-us"; const signedIn = false; const settings = { "getting_started_url": "/categories/6191839589274", "help_and_faqs_url": "/categories/6191861453978", "video_url": "https://www.youtube.com/@zendesk/playlists", "zendesk_updates_url": "/categories/4405298749210", "product_guides_url": "/categories/6191910393754", "find_tips_tutorials_url": "/categories/6191850876058", "agent_guide_url": "/categories/5021364328218", "policies_programs_url": "/categories/4405298748826", }; const container = document.getElementById("headerModule"); const props = { profileLink, darkModeSetting, localeSetting, settings, signedIn }; renderHeader(props, container); </script> <main role="main"> <div id="sectionPage"></div> <script type="module"> import { renderSectionPage } from "sectionPage"; const articles = []; const sections = []; articles.push({ "title": "What's new in Zendesk: November 2024", "internal": false, "promoted": true, "url": "/hc/en-us/articles/8262911521690-What-s-new-in-Zendesk-November-2024", "vote_sum": 0, "comment_count": 10, "created_at": "2024-10-25T15:42:58Z", "edited_at": "2024-10-31T21:41:21Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: October 2024", "internal": false, "promoted": true, "url": "/hc/en-us/articles/8081588839194-What-s-new-in-Zendesk-October-2024", "vote_sum": 2, "comment_count": 3, "created_at": "2024-09-24T20:25:07Z", "edited_at": "2024-10-01T19:41:37Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: September 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/7901336003098-What-s-new-in-Zendesk-September-2024", "vote_sum": 2, "comment_count": 0, "created_at": "2024-08-27T22:57:42Z", "edited_at": "2024-08-29T22:07:43Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: August 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/7698503636250-What-s-new-in-Zendesk-August-2024", "vote_sum": 2, "comment_count": 0, "created_at": "2024-07-26T13:22:17Z", "edited_at": "2024-08-01T22:29:13Z", "excerpt": " \n\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what..." }) articles.push({ "title": "What's new in Zendesk: July 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/7496117864474-What-s-new-in-Zendesk-July-2024", "vote_sum": 4, "comment_count": 0, "created_at": "2024-06-26T01:10:49Z", "edited_at": "2024-07-01T16:01:05Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: June 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/7334819842714-What-s-new-in-Zendesk-June-2024", "vote_sum": 4, "comment_count": 2, "created_at": "2024-05-28T16:35:14Z", "edited_at": "2024-05-29T20:45:06Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: May 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/7155968191258-What-s-new-in-Zendesk-May-2024", "vote_sum": 1, "comment_count": 0, "created_at": "2024-04-25T17:52:43Z", "edited_at": "2024-04-30T15:16:13Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: April 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6974437448090-What-s-new-in-Zendesk-April-2024", "vote_sum": 6, "comment_count": 1, "created_at": "2024-03-27T15:15:50Z", "edited_at": "2024-04-02T22:46:39Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: March 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6806209779610-What-s-new-in-Zendesk-March-2024", "vote_sum": 2, "comment_count": 5, "created_at": "2024-02-26T18:14:09Z", "edited_at": "2024-03-04T16:47:49Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: February 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6653808195610-What-s-new-in-Zendesk-February-2024", "vote_sum": 2, "comment_count": 4, "created_at": "2024-01-26T16:31:04Z", "edited_at": "2024-02-01T17:18:45Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: January 2024", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6561135723162-What-s-new-in-Zendesk-January-2024", "vote_sum": 5, "comment_count": 0, "created_at": "2024-01-03T16:58:42Z", "edited_at": "2024-01-04T16:08:46Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: December 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6432805265690-What-s-new-in-Zendesk-December-2023", "vote_sum": 1, "comment_count": 0, "created_at": "2023-11-28T16:44:52Z", "edited_at": "2023-11-30T18:32:56Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: November 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6306598821402-What-s-new-in-Zendesk-November-2023", "vote_sum": 1, "comment_count": 0, "created_at": "2023-10-26T16:16:29Z", "edited_at": "2023-10-31T16:58:34Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: October 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6199645601946-What-s-new-in-Zendesk-October-2023", "vote_sum": 2, "comment_count": 6, "created_at": "2023-09-27T17:18:48Z", "edited_at": "2023-10-03T18:33:38Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: September 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/6074145307162-What-s-new-in-Zendesk-September-2023", "vote_sum": 2, "comment_count": 1, "created_at": "2023-08-25T20:07:01Z", "edited_at": "2023-08-30T16:52:30Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: August 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5968429520922-What-s-new-in-Zendesk-August-2023", "vote_sum": 2, "comment_count": 0, "created_at": "2023-07-26T16:49:51Z", "edited_at": "2023-07-27T20:07:38Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: July 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5865509749146-What-s-new-in-Zendesk-July-2023", "vote_sum": 1, "comment_count": 4, "created_at": "2023-06-27T13:09:01Z", "edited_at": "2023-07-17T13:43:50Z", "excerpt": " \n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;..." }) articles.push({ "title": "What's new in Zendesk: June 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5741870146970-What-s-new-in-Zendesk-June-2023", "vote_sum": 2, "comment_count": 2, "created_at": "2023-05-25T15:37:51Z", "edited_at": "2023-06-20T19:48:50Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: May 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5637848834074-What-s-new-in-Zendesk-May-2023", "vote_sum": 0, "comment_count": 0, "created_at": "2023-04-27T16:00:13Z", "edited_at": "2023-05-05T20:29:37Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: April 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5534934144922-What-s-new-in-Zendesk-April-2023", "vote_sum": 0, "comment_count": 4, "created_at": "2023-03-28T15:29:32Z", "edited_at": "2023-03-30T18:44:53Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: March 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5440014953242-What-s-new-in-Zendesk-March-2023", "vote_sum": 1, "comment_count": 0, "created_at": "2023-02-24T20:18:08Z", "edited_at": "2023-03-01T16:33:02Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: February 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5362838861338-What-s-new-in-Zendesk-February-2023", "vote_sum": 3, "comment_count": 1, "created_at": "2023-01-31T18:07:27Z", "edited_at": "2023-01-31T21:47:08Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: January 2023", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5248314388506-What-s-new-in-Zendesk-January-2023", "vote_sum": 2, "comment_count": 0, "created_at": "2022-12-23T00:37:02Z", "edited_at": "2024-04-26T17:50:27Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: December 2022", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5166584440090-What-s-new-in-Zendesk-December-2022", "vote_sum": 2, "comment_count": 1, "created_at": "2022-11-28T17:06:57Z", "edited_at": "2022-11-30T21:27:54Z", "excerpt": "\n\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s..." }) articles.push({ "title": "What's new in Zendesk: November 2022", "internal": false, "promoted": false, "url": "/hc/en-us/articles/5066172201754-What-s-new-in-Zendesk-November-2022", "vote_sum": 2, "comment_count": 6, "created_at": "2022-10-26T09:11:16Z", "edited_at": "2022-11-07T03:27:20Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: October 2022", "internal": false, "promoted": false, "url": "/hc/en-us/articles/4983855389722-What-s-new-in-Zendesk-October-2022", "vote_sum": 1, "comment_count": 2, "created_at": "2022-09-27T15:27:46Z", "edited_at": "2022-09-28T21:17:55Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: September 2022", "internal": false, "promoted": false, "url": "/hc/en-us/articles/4901759365658-What-s-new-in-Zendesk-September-2022", "vote_sum": 2, "comment_count": 1, "created_at": "2022-08-29T15:56:39Z", "edited_at": "2022-11-01T19:00:28Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: August 2022", "internal": false, "promoted": false, "url": "/hc/en-us/articles/4806385628058-What-s-new-in-Zendesk-August-2022", "vote_sum": 2, "comment_count": 7, "created_at": "2022-07-27T15:07:44Z", "edited_at": "2022-09-01T15:20:26Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: July 2022", "internal": false, "promoted": false, "url": "/hc/en-us/articles/4719258327450-What-s-new-in-Zendesk-July-2022", "vote_sum": 2, "comment_count": 0, "created_at": "2022-06-28T16:37:28Z", "edited_at": "2024-08-21T09:06:08Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) articles.push({ "title": "What's new in Zendesk: June 2022", "internal": false, "promoted": false, "url": "/hc/en-us/articles/4631393877658-What-s-new-in-Zendesk-June-2022", "vote_sum": 3, "comment_count": 16, "created_at": "2022-05-26T16:22:37Z", "edited_at": "2022-07-12T23:30:47Z", "excerpt": "\nClick Follow in the What\u0026#39;s New section to be notified each month when the What\u0026#39;s New is published.\nCheck out what\u0026#39;s ..." }) let a; const darkModeSetting = false; const baseUrlSetting = "https://support.zendesk.com"; const localeSetting = "en-us"; const signedIn = false; const breadcrumbs = `<nav aria-label="Current location"> <ol class="breadcrumbs"> <li> <a href="/hc/en-us">Zendesk help</a> </li> <li> <a href="/hc/en-us/categories/4405298749210-Zendesk-updates">Zendesk updates</a> </li> <li> <a href="/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk">What's new in Zendesk</a> </li> </ol> </nav> `; const algoliaSettings = { "algolia_default_index": "Z2", "algolia_app_id": "ZD5R2FFMZS", "algolia_api_key": "1fa9900ac9e7f6cc2dec9d5bbca0c755", "algolia_token_url": "https://judivnfptk.execute-api.us-west-2.amazonaws.com/prod/token", } const section = { "name": "What's new in Zendesk", "description": "Monthly product updates for new functionality in Zendesk", "article_count": 60, "id": 4405298877338 }; const subscribe = `<div data-helper="subscribe" data-json="{"item":"section","url":"/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk/subscription.json?to=section","follow_label":"Follow","unfollow_label":"Unfollow","following_label":"Following","can_subscribe":true,"is_subscribed":false,"options":[{"label":"New articles","url":"/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk/subscription.json?subscribe_to_grandchildren=false","selected":false},{"label":"New articles and comments","url":"/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk/subscription.json?subscribe_to_grandchildren=true","selected":false}]}"></div>` const props = { darkModeSetting, baseUrlSetting, localeSetting, signedIn, breadcrumbs, section, sections, subscribe, articles, algoliaSettings }; const container = document.getElementById("sectionPage"); renderSectionPage(props, container); </script> </main> <div id="footer"></div> <script type="module"> import { renderFooter } from "footer"; const localeSetting = "en-us"; const signedIn = false; const poweredByZendesk = document.querySelector(".powered-by-zendesk"); const settings = { "getting_started_url": "/categories/6191839589274", "help_and_faqs_url": "/categories/6191861453978", "video_url": "https://www.youtube.com/@zendesk/playlists", "zendesk_updates_url": "/categories/4405298749210", "product_guides_url": "/categories/6191910393754", "find_tips_tutorials_url": "/categories/6191850876058", "agent_guide_url": "/categories/5021364328218", "policies_programs_url": "/categories/4405298748826", }; const container = document.getElementById("footer"); const props = { localeSetting, signedIn, settings, poweredByZendesk }; renderFooter(props, container); </script> <script type="text/javascript"> (function(){var g=function(e,h,f,g){ this.get=function(a){for(var a=a+"=",c=document.cookie.split(";"),b=0,e=c.length;b<e;b++){for(var d=c[b];" "==d.charAt(0);)d=d.substring(1,d.length);if(0==d.indexOf(a))return d.substring(a.length,d.length)}return null}; this.set=function(a,c){var b="",b=new Date;b.setTime(b.getTime()+6048E5);b="; expires="+b.toGMTString();document.cookie=a+"="+c+b+"; path=/; "}; this.check=function(){var a=this.get(f);if(a)a=a.split(":");else if(100!=e)"v"==h&&(e=Math.random()>=e/100?0:100),a=[h,e,0],this.set(f,a.join(":"));else return!0;var c=a[1];if(100==c)return!0;switch(a[0]){case "v":return!1;case "r":return c=a[2]%Math.floor(100/c),a[2]++,this.set(f,a.join(":")),!c}return!0}; this.go=function(){if(this.check()){var a=document.createElement("script");a.type="text/javascript";a.src=g;document.body&&document.body.appendChild(a)}}; this.start=function(){var t=this;"complete"!==document.readyState?window.addEventListener?window.addEventListener("load",function(){t.go()},!1):window.attachEvent&&window.attachEvent("onload",function(){t.go()}):t.go()};}; try{(new g(100,"r","QSI_S_ZN_ehsPotZjyz81wvs","https://znehspotzjyz81wvs-zendeskinc.siteintercept.qualtrics.com/SIE/?Q_ZID=ZN_ehsPotZjyz81wvs")).start()}catch(i){}})(); </script> <div id="ZN_ehsPotZjyz81wvs">  </div> <div class="powered-by-zendesk"> <svg xmlns="http://www.w3.org/2000/svg" width="26" height="26" focusable="false" viewbox="0 0 26 26"><path d="M12 8.2v14.5H0zM12 3c0 3.3-2.7 6-6 6S0 6.3 0 3h12zm2 19.7c0-3.3 2.7-6 6-6s6 2.7 6 6H14zm0-5.2V3h12z" /> </svg><a href="https://translate.google.com/website?sl=pl&tl=ar&hl=en-GB&u=https://www.zendesk.com/service/help-center/?utm_source%3Dhelpcenter%26utm_medium%3Dpoweredbyzendesk%26utm_campaign%3Dtext%26utm_content%3DZendesk%2BSupport" target="_blank" rel="nofollow">Powered by Zendesk</a> </div> <script src="//static.zdassets.com/hc/assets/en-us.cacab8b2af301c81e552.js"></script> <script src="https://support.zendesk.com/auth/v2/host/without_iframe.js" data-brand-id="360002256920" data-return-to="https://support.zendesk.com/hc/en-us/sections/4405298877338-What-s-New-in-Zendesk" data-theme="hc" data-locale="en-us" data-auth-origin="360002256920,false,true"></script> <script type="text/javascript"> /* Greetings sourcecode lurker! This is for internal Zendesk and legacy usage, we don't support or guarantee any of these values so please don't build stuff on top of them. */ HelpCenter = {}; HelpCenter.account = {"subdomain":"support","environment":"production","name":"Zendesk Support"}; HelpCenter.user = {"identifier":"da39a3ee5e6b4b0d3255bfef95601890afd80709","email":null,"name":"","role":"anonymous","avatar_url":"https://assets.zendesk.com/hc/assets/default_avatar.png","is_admin":false,"organizations":[],"groups":[]}; HelpCenter.internal = {"asset_url":"//static.zdassets.com/hc/assets/","web_widget_asset_composer_url":"https://static.zdassets.com/ekr/snippet.js","current_session":{"locale":"en-us","csrf_token":null,"shared_csrf_token":null},"usage_tracking":{"event":"section_viewed","data":"BAh7CDoPc2VjdGlvbl9pZGwrCJpTRrABBDoLbG9jYWxlSSIKZW4tdXMGOgZFVDoKX21ldGF7DDoPYWNjb3VudF9pZGkD2RihOhNoZWxwX2NlbnRlcl9pZGwrCAcas9FTADoNYnJhbmRfaWRsKwgYgM7RUwA6DHVzZXJfaWQwOhN1c2VyX3JvbGVfbmFtZUkiDkFOT05ZTU9VUwY7B1Q7BkkiCmVuLXVzBjsHVDoaYW5vbnltb3VzX3RyYWNraW5nX2lkMA==--90ee612ead45584053c7c15023acdd9e4bdeab6d","url":"https://support.zendesk.com/hc/activity"},"current_record_id":null,"current_record_url":null,"current_record_title":null,"current_text_direction":"ltr","current_brand_id":360002256920,"current_brand_name":"Zendesk Support","current_brand_url":"https://support.zendesk.com","current_brand_active":true,"current_path":"/hc/en-us/sections/4405298877338-What-s-new-in-Zendesk","show_autocomplete_breadcrumbs":true,"user_info_changing_enabled":false,"has_user_profiles_enabled":true,"has_end_user_attachments":true,"user_aliases_enabled":true,"has_anonymous_kb_voting":false,"has_multi_language_help_center":true,"show_at_mentions":true,"embeddables_config":{"embeddables_web_widget":false,"embeddables_connect_ipms":false},"answer_bot_subdomain":"static","general_settings_url":"https://support.zendesk.com/hc/admin/general_settings?locale=en-us","user_segments_url":"https://support.zendesk.com/knowledge/user_segments?brand_id=360002256920","has_gather":true,"has_ckeditor":true,"has_community_enabled":true,"has_community_badges":true,"has_community_post_content_tagging":false,"has_gather_content_tags":true,"has_guide_content_tags":true,"has_user_segments":true,"has_answer_bot_web_form_enabled":false,"has_lookup_fields_in_guide_legacy_templates":true,"has_edit_user_profile_v2":false,"has_garden_modals":false,"theming_cookie_key":"hc-da39a3ee5e6b4b0d3255bfef95601890afd80709-2-preview","is_preview":false,"has_alternate_templates":true,"arrange_articles_url":"https://support.zendesk.com/knowledge/arrange?brand_id=360002256920","article_verification_url":"https://support.zendesk.com/knowledge/verification?brand_id=360002256920","has_article_verification":true,"guide_language_settings_url":"https://support.zendesk.com/hc/admin/language_settings?locale=en-us","docs_importer_url":"https://support.zendesk.com/knowledge/import_articles?brand_id=360002256920","content_tags_url":"https://support.zendesk.com/knowledge/content_tags?brand_id=360002256920","community_badges_url":"https://support.zendesk.com/knowledge/community_badges?brand_id=360002256920","community_settings_url":"https://support.zendesk.com/knowledge/community_settings?brand_id=360002256920","gather_plan_state":"subscribed","search_settings_url":"https://support.zendesk.com/knowledge/search_settings?brand_id=360002256920","has_search_settings_in_plan":true,"theming_api_version":4,"theming_settings":{"noindex":false,"widget_enabled":true,"dark_mode":false,"onetrust_enabled":true,"pendo_enabled":true,"survey_enabled":true,"algolia_default_index":"Z2","algolia_most_recent_index":"Rec_Z2","algolia_app_id":"ZD5R2FFMZS","algolia_api_key":"1fa9900ac9e7f6cc2dec9d5bbca0c755","algolia_token_url":"https://judivnfptk.execute-api.us-west-2.amazonaws.com/prod/token","base_url":"https://support.zendesk.com","apps_ints_url":"/categories/5283127075226","getting_started_url":"/categories/6191839589274","help_and_faqs_url":"/categories/6191861453978","product_guides_url":"/categories/6191910393754","find_tips_tutorials_url":"/categories/6191850876058","video_url":"https://www.youtube.com/@zendesk/playlists","agent_guide_url":"/categories/5021364328218","zendesk_updates_url":"/categories/4405298749210","policies_programs_url":"/categories/4405298748826","premier_form_id":"4518845822874","failover_form_id":"4546346685850","abuse_form_id":"1260805650630","conduct_form_id":"1260805677249","test_form_id":"-1","premier_control_article_id":"4594115628186","abuse_violation_field_id":"1260811540309","new_intake_control_article_id":"7299932751514","new_intake_form_id":"7299885911962","announcements_section_id":"4405298833818","release_notes_section_id":"4405298847002","whats_new_section_id":"4405298877338","zendesk_updates_category_id":"4405298749210","nebula_url":"https://nebula-prod.s3-us-west-2.amazonaws.com","brand_color":"#17494D","brand_text_color":"#FFFFFF","text_color":"#2F3941","link_color":"#1F73B7","hover_link_color":"#0F3554","visited_link_color":"#9358B0","background_color":"#FFFFFF","heading_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","text_font":"-apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif","logo":"/hc/theming_assets/01HYDGNXBBRM9S576V92TTD3KV","favicon":"/hc/theming_assets/01HYDGNXGC3R8PAHSCTJC3T9WX","instant_search":true,"scoped_kb_search":true,"scoped_community_search":true,"show_recent_activity":true,"show_articles_in_section":true,"show_article_author":true,"show_article_comments":true,"show_follow_article":true,"show_recently_viewed_articles":true,"show_related_articles":true,"show_article_sharing":true,"show_follow_section":true,"show_follow_post":true,"show_post_sharing":true,"show_follow_topic":true,"request_list_beta":false},"has_pci_credit_card_custom_field":true,"help_center_restricted":false,"is_assuming_someone_else":false,"flash_messages":[],"user_photo_editing_enabled":true,"has_docs_importer":false,"user_preferred_locale":"en-us","base_locale":"en-us","has_end_user_session_renewal":true,"has_user_session_cookie_enabled":true,"has_end_user_2fa":true,"has_custom_statuses_enabled":true,"has_generative_answers_in_help_center":true,"has_hc_generative_answers_setting_enabled":false,"has_intl_date_format_enabled":false,"has_guide_service_catalog":false,"version":"v25450"}; </script> <script src="//static.zdassets.com/hc/assets/hc_enduser-2f9f2e76e2b1507afa9f2b08663050e0.js"></script> <script type="text/javascript" src="/hc/theming_assets/10557657/360002256920/script.js?digest=8329826791578"></script> <script>function gtElInit() {var lib = new google.translate.TranslateService();lib.translatePage('pl', 'ar', function () {});}</script> <script src="https://translate.google.com/translate_a/element.js?cb=gtElInit&hl=en-GB&client=wt" type="text/javascript"></script> </body> </html>

CINXE.COM

What's new in Zendesk – Zendesk help