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Staircase to the gallery is on the left and the museum entrance is on the right with displays visible" decoding="async" fetchpriority="high" srcset="https://vocaleyes.co.uk/wp-content/uploads/2022/10/Foyer_landscape-1400x1050.jpg 1400w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/Foyer_landscape-600x450.jpg 600w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/Foyer_landscape-768x576.jpg 768w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/Foyer_landscape-1536x1152.jpg 1536w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/Foyer_landscape-2048x1536.jpg 2048w" sizes="(max-width: 640px) 100vw, 640px" /> </div> </div> <div class="column small-12 large-4"> <ul class="subpagenav "> <li class="page_item page-item-25657"><a href="https://vocaleyes.co.uk/research/talking-images-2003/">Talking Images (2003-4)</a></li> <li class="page_item page-item-25654"><a href="https://vocaleyes.co.uk/research/audience-surveys/">Audience surveys</a></li> <li class="page_item page-item-25651"><a href="https://vocaleyes.co.uk/research/publications-on-audio-description-and-blind-and-visually-impaired-peoples-experience-of-art-and-culture/">Publications on audio description and blind and visually impaired people’s experience of art and culture</a></li> <li class="page_item page-item-25641 page_item_has_children"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/">Sector access reports and audience surveys</a> <ul class='children'> <li class="page_item page-item-26846"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/26846-2/">Museum re-opening and live-streamed events 2020 survey</a></li> <li class="page_item page-item-26843"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/theatre-re-opening-and-live-streamed-events-2020-survey/">Theatre re-opening and live-streamed events 2020 survey</a></li> <li class="page_item page-item-26836"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/museum-and-heritage-access-survey-2020/">Museum and Heritage Access Survey 2020</a></li> <li class="page_item page-item-26833"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/state-of-theatre-access-2019/">State of Theatre Access 2019</a></li> <li class="page_item page-item-26816"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/state-of-museum-access-2018/">State of Museum Access 2018</a></li> <li class="page_item page-item-26811"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/state-of-theatre-access-2017/">State of Theatre Access 2017</a></li> <li class="page_item page-item-26808"><a href="https://vocaleyes.co.uk/research/sector-access-reports-and-audience-surveys/state-of-museum-access-2016/">State of Museum Access 2016</a></li> </ul> </li> <li class="page_item page-item-17160"><a href="https://vocaleyes.co.uk/research/digital-accessibility-qr-codes-and-short-number-sms/">Digital accessibility: QR codes and short number SMS</a></li> <li class="page_item page-item-13991 page_item_has_children"><a href="https://vocaleyes.co.uk/research/describing-diversity/">Describing Diversity</a> <ul class='children'> <li class="page_item page-item-14055"><a href="https://vocaleyes.co.uk/research/describing-diversity/describing-diversity-recommended-reading/">Describing Diversity: recommended reading</a></li> <li class="page_item page-item-14057"><a href="https://vocaleyes.co.uk/research/describing-diversity/uk-organisations-and-initiatives-promoting-access-equality-and-diversity-in-the-arts/">UK organisations and initiatives promoting access, equality and diversity in the arts</a></li> <li class="page_item page-item-14088"><a href="https://vocaleyes.co.uk/research/describing-diversity/vocaleyes-and-theatre-audio-description/">VocalEyes and theatre audio description</a></li> </ul> </li> <li class="page_item page-item-14732 page_item_has_children"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/">Inclusive Description for Equality and Access (IDEA)</a> <ul class='children'> <li class="page_item page-item-18267"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/shakespeares-globe-post-show-discussion-twelfth-night/">Shakespeare’s Globe: Post-show discussion, Twelfth Night</a></li> <li class="page_item page-item-18414"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/shakespeares-globe-post-show-discussion-romeo-juliet/">Shakespeare’s Globe: Post-show discussion, Romeo & Juliet</a></li> <li class="page_item page-item-20206"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/shakespeares-globe-measure-for-measure/">Shakespeare’s Globe: Measure for Measure</a></li> <li class="page_item page-item-18259"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/shakespeares-globe-diversity-description-workshop-for-twelfth-night/">Shakespeare’s Globe: Diversity Description Workshop for Twelfth Night</a></li> <li class="page_item page-item-18262"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/shakespeares-globe-diversity-description-workshop-for-romeo-juliet/">Shakespeare’s Globe: Diversity Description Workshop for Romeo & Juliet</a></li> <li class="page_item page-item-19210"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/royal-exchange-theatre-manchester-the-mountaintop/">Royal Exchange Theatre, Manchester: The Mountaintop</a></li> <li class="page_item page-item-16553"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/online-course-creating-audio-description-equality-diversity-and-inclusion/">Online course: Creating Audio Description: Equality, Diversity, and Inclusion</a></li> <li class="page_item page-item-19883"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/octagon-theatre-audio-description-workshop/">Octagon Theatre: Audio Description Workshop</a></li> <li class="page_item page-item-16325"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/mind-the-gap-diversity-description-workshop/">Mind the Gap: Diversity Description Workshop</a></li> <li class="page_item page-item-19749"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/mind-the-gap-audio-description-workshop/">Mind the Gap: Audio Description Workshop</a></li> <li class="page_item page-item-17740"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/mind-the-gap-showcase-for-a-little-space/">Mind the Gap Showcase for A Little Space</a></li> <li class="page_item page-item-19570"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/inclusive-ad-video/">Inclusive AD Video</a></li> <li class="page_item page-item-15055"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/inclusive-ad-forum/">Inclusive AD Forum</a></li> <li class="page_item page-item-20046"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/appeal-to-theatres/">Appeal to theatres</a></li> <li class="page_item page-item-19336"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/ad-co-creation-workshop-at-the-donmar-warehouse-love-and-other-acts-of-violence/">AD Co-creation workshop at the Donmar Warehouse: Love and other acts of violence</a></li> <li class="page_item page-item-20208"><a href="https://vocaleyes.co.uk/research/inclusive-description-for-equality-and-access/ad-co-creation-workshop-at-the-donmar-warehouse-force-majeure/">AD Co-creation workshop at the Donmar Warehouse: Force Majeure</a></li> </ul> </li> <li class="page_item page-item-20181"><a href="https://vocaleyes.co.uk/research/theatre-access-2021/">Theatre Access 2021</a></li> <li class="page_item page-item-25529 current_page_item"><a href="https://vocaleyes.co.uk/research/heritage-access-2022/" aria-current="page">Heritage Access 2022</a></li> <li class="page_item page-item-36838"><a href="https://vocaleyes.co.uk/research/the-sensational-museum/">The Sensational Museum: using what we know about disability to change how museums work for everyone</a></li> <li class="page_item page-item-48778"><a href="https://vocaleyes.co.uk/research/state-of-theatre-access-2023/">State of Theatre Access 2023</a></li> </ul> <style> /* Style here as when adding to style.css broke site styling */ .subpagenav-diff-lang li.page-item-6441 > ul, .subpagenav-diff-lang li.page-item-15688 > ul { display: block; } </style> </div> <div class="column small-12 large-8"> <div class="entry-wrap"> <header class="entry-header"> <h2 class="entry-title">Heritage Access 2022</h2> <p class="share-menu"> <span>Share this page:</span> <a class="social social-fb" target="_blank" href="https://www.facebook.com/sharer.php?u=https://vocaleyes.co.uk/research/heritage-access-2022/">Share on Facebook</a>  </p> </header> <div class="entry-content"> <p><strong>New report on accessibility of UK museum and heritage sites shows no major improvements in information for blind and visually impaired, D/deaf, hard of hearing, and neurodivergent visitors in the 4 years since 2018</strong></p> <p>VocalEyes, in partnership with <a href="https://www.stagetext.org/">Stagetext</a>, <a href="https://www.autisminmuseums.com/">Autism in Museums</a> and the <a href="https://cae.org.uk/">Centre for Accessible Environments</a>, is delighted to publish a report which highlights the importance of online access information for the UK museum and heritage sector, and tracks the changes in the state of access over the past four years.</p> <p>The report shows:</p> <ul> <li>The amount of online information about access provision at museum and heritage sites has increased significantly since 2018.</li> </ul> <ul> <li>Far smaller increases were recorded in online information relevant for blind and visually impaired people, D/deaf, deafened, and hard of hearing people, and neurodivergent people – people historically under-recognised as requiring accessibility measures.</li> <li>19% of museums and heritage sites surveyed have no online access information in both 2018 and 2022, showing no improvement.</li> </ul> <p>The report includes guidance for venue staff on creating and presenting access information online, covering around 40 different access aids, facilities, resources, and events<strong>.</strong> Using data and best-practice examples, the report is structured to mirror the visitor journey, covering aspects from pre-visit research such as finding and getting to a venue (such as directions, parking and step-free and level access), aids and facilities at the venue (such as toilets, lifts, Large Print guides, induction loops) and downloadable resources that can be used at the venue (such as sensory maps and visual stories).</p> <p>The report also breaks down the different media types in which web content is presented, and gives clear, non-technical guidance on how to ensure that text, links, images, video, audio, and downloadable documents are all accessible. It also covers tips for inclusive communication with visitors.</p> <h3>Digital Volunteers</h3> <p>Thanks to National Lottery players, Heritage Access 2022 was funded by the <a href="https://www.heritagefund.org.uk/">National Lottery Heritage Fund</a> through a grant for Digital Volunteering as part of their <a href="https://www.heritagefund.org.uk/our-work/digital-skills-heritage">Digital Skills for Heritage</a> initiative which seeks to raise digital skills and confidence across the UK heritage sector.</p> <p>The report and benchmark are the result of six months of work by a team of 61 digital volunteer researchers, who were recruited as widely as possible from across the UK; the team includes people living in Northern Ireland, Scotland, Wales, and every region of England. We actively sought people with personal experience of access barriers, and the volunteers’ experience played a key role in the design of the project checklist and report guidelines, through collaborative workshops with the project partner team.</p> <p>The volunteers received training in heritage and digital accessibility before going on to assess the websites of over 3,000 museum and heritage sites, checking both the accessibility of the site and the access information that each provides to support and enable visits to their venue by D/deaf, disabled and neurodivergent people.</p> <p>They were supported during their research with 1-1 virtual office hours, fortnightly bulletins, support sessions with speakers from the project team and advisory panel, an online collaborative workspace, and a buddy system.</p> <p>The project team and volunteers had significant support and input from an Advisory Panel whose members brought experience and expertise in heritage and digital accessibility, data management and volunteer engagement. The panel’s members are from the following organisations: AbilityNet, Attitude is Everything, Disability Collaborative Network (DCN) and EMBED, Historic England, Heritage Volunteering Group, National Trust, Science Museum, Universities of Leicester and Westminster, Wellcome Collection and Wikimedia UK.</p> <p><strong>Joanna Wood, Chair of VocalEyes said:</strong></p> <blockquote><p>“<em>Heritage Access 2022</em> is a real-time measure of the accessibility of the sector: progress in some areas but a long way from equality. It provides a comprehensive guide to the barriers excluding D/deaf, disabled and neurodivergent visitors and the solutions to address these. Above all though, the D/deaf, disabled and neurodivergent people who formed the majority of the digital volunteers behind the report show the sector who they miss out on when heritage is inaccessible: no access, no visit. Let’s change that.”</p></blockquote> <p><strong>Eilish McGuinness, Chief Executive, National Lottery Heritage Fund, said:</strong></p> <blockquote><p><strong> “</strong><em>Heritage Access 2022</em> shows the significant value that digital volunteers bring to both the quality of heritage organisations’ work and to society as a whole. The report is also a powerful call to action from people with disabilities to heritage organisations to remove barriers to access and provides practical support to help organisations meet their commitment to equality, diversity and inclusion and their legal duties.”</p></blockquote> <p><strong>Esther Fox, Head of the Accentuate Programme and strategic lead for Curating for Change, said:</strong></p> <blockquote><p>“I am delighted to support this report. This is an extremely useful resource to help us understand the sorts of measures museums and heritage venues have in place to meet visitors’ access requirements. However, it is perhaps most important in terms of identifying the gaps, so we can all work together to improve equity of experience for D/deaf, disabled and neurodivergent people. It is clear there is still a long way to go, but positive steps are being taken which should also be celebrated and encouraged.”</p></blockquote> <p><strong>Dr Amy Kavanagh, disability rights activist and campaigner, said:</strong></p> <blockquote><p>“<em>Heritage Access 2022</em> provides a vital picture of accessibility in the museum and heritage sector as many disabled people are still finding themselves excluded from museum experiences, places of cultural significance and historic buildings. This innovative volunteer-led research explains that accessibility often starts with easy steps and small changes. There is immense value in bringing the lived experience perspective of disabled people to museum and heritage spaces. Disabled people are the experts in their needs, let us be part of the solutions and most importantly empower us to share in the UK’s history and culture.”</p></blockquote> <p><strong>Lizzie Glithero-West, Chief Executive, The Heritage Alliance, said:</strong></p> <blockquote><p><strong> “</strong>This report is a timely and much needed project to improve our collective understanding of the state of access across a range of cultural organisations. At The Heritage Alliance, we have been delighted to support this project and share key guidance for the sector in partnership with our member VocalEyes. It’s an important contribution as part of our collective journey towards ensuring that heritage becomes more accessible for everyone in society. I hope it will be well used.”</p></blockquote> <h3>Report formats</h3> <p>The Clear Print (PDF) and Large Print text-only (Word) versions are available in the Downloads section at the bottom of this page.</p> <p><a href="https://vocaleyes.co.uk/audio-clip/heritage-access-2022-audio-version/">Play and download the audio version (mp3 playlist)</a></p> <h3>Social Media</h3> <p><a href="https://www.facebook.com/VocalEyesAD/">Facebook /VocalEyesAD</a></p> <p><a href="https://www.instagram.com/vocaleyesaudiodescription/?hl=en">Instagram @VocalEyesAudioDescription</a></p> <p><a href="https://twitter.com/vocaleyesad?lang=en-GB">Twitter @VocalEyesAD</a></p> <p><a href="https://twitter.com/hashtag/HeritageAccess22?src=hash">#HeritageAccess22</a></p> <h3>Notes for Editors</h3> <p><a href="https://vocaleyes.co.uk/?request_file=26001">Download this page as a Press Release (Word)</a></p> <p>The project was run by a partnership of access organisations and initiatives:</p> <p><a href="https://vocaleyes.co.uk"><strong>VocalEyes</strong></a> brings theatres, museums, galleries, heritage sites and digital media to life for blind and visually impaired people. Services include live, recorded and film audio description, and training for arts and heritage staff in visual awareness, sighted guiding, audio description and digital content accessibility.</p> <p><a href="https://www.autisminmuseums.com/"><strong>Autism in Museums</strong></a> is an initiative to raise awareness of accessibility for all in museums. It has been created by Claire Madge who has been sharing autism in museums best practice and events on her blog Tincture of Museum since 2012.</p> <p><a href="https://cae.org.uk/"><strong>Centre for Accessible Environments</strong></a> (CAE) offers access consultancy, access audits, design appraisals for refurbishment and new-build projects, accessibility advice and guidelines, as well as training services.</p> <p><a href="https://www.stagetext.org/"><strong>Stagetext</strong></a> is a deaf-led charity that advocates for and provides captions, live subtitles, digital subtitles and training to the cultural sector.</p> <h3>Funding</h3> <p>Heritage Access 2022 was funded by the <a href="https://www.heritagefund.org.uk/">National Lottery Heritage Fund</a>. VocalEyes and Stagetext also receive public funding from <a href="https://www.artscouncil.org.uk/">Arts Council England</a> as National Portfolio (Sector Support) Organisations 2018-2023.</p> <h3>Language</h3> <p>We have used the term ‘D/Deaf’ to describe the diverse population of people with any form of deafness, in which we include the Deaf community, and those who identify themselves as deaf, deafened, hard of hearing, or experiencing a hearing loss, both temporary and permanent’.<br /> <strong>Image: Craven Museum and Gallery (pictured) in Skipton scored 60 in the <em>Heritage Access 2022</em> benchmark, placing it third out of the 1,883 museum and heritage sites with online access information, after the Science Museum and Hampton Court Palace. Credit: By JHillCDC – Own Work. Creative Commons <a href="https://commons.wikimedia.org/w/index.php?curid=107543441">CC BY-SA 4.0</a> via <a href="https://commons.wikimedia.org/wiki/File:Colchester_Castle.jpg">Wikimedia Commons</a></strong></p> <p> </p> <p><img decoding="async" class="wp-image-26013 size-medium alignnone" src="https://vocaleyes.co.uk/wp-content/uploads/2022/10/English_Made_Possible_logo_colour_JPEG-600x216.jpg" alt="National Lottery Heritage Fund logo: smiling crossed fingers with the text made possible with Heritage Fund" width="600" height="216" srcset="https://vocaleyes.co.uk/wp-content/uploads/2022/10/English_Made_Possible_logo_colour_JPEG-600x216.jpg 600w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/English_Made_Possible_logo_colour_JPEG-1400x504.jpg 1400w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/English_Made_Possible_logo_colour_JPEG-768x276.jpg 768w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/English_Made_Possible_logo_colour_JPEG-1536x553.jpg 1536w, https://vocaleyes.co.uk/wp-content/uploads/2022/10/English_Made_Possible_logo_colour_JPEG-2048x737.jpg 2048w" sizes="(max-width: 600px) 100vw, 600px" /></p> <div class="attachments"><h3>Downloads</h3><div class="row"><div class="column small-12 large-6 attachment"><div class="row"><div class="column small-4"><img src="https://vocaleyes.co.uk/wp-includes/images/media/default.png" /></div><div class="column small-8"><a href="/?request_file=26015" target="_blank">Heritage Access Report 2022</a></div></div></div><div class="column small-12 large-6 attachment"><div class="row"><div class="column small-4"><img src="https://vocaleyes.co.uk/wp-includes/images/media/default.png" /></div><div class="column small-8"><a href="/?request_file=26009" target="_blank">HA22 Report – Large Print</a></div></div></div><div class="column small-12 large-6 attachment"><div class="row"><div class="column small-4"><img src="https://vocaleyes.co.uk/wp-includes/images/media/default.png" /></div><div class="column small-8"><a href="/?request_file=26001" target="_blank">Heritage-Access-2022-press-release-2022-10-19-1</a></div></div></div></div></div> </div> </div> </div> </div> </article> </main> </div> </div> <div id="socialFooter"> <div class="row small-collapse large-uncollapse"> <div class="column small-12"> <div class="inner-wrap" style="padding-left:0;padding-right:0;"> <div class="donate-promo row"> <div class="column small-12 medium-6"> <p>Do you like what we do? 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