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Privacy Questions - HUAWEI Global
<!DOCTYPE html> <html xml:lang="en" lang="en" prefix="og:http://ogp.me/ns#"> <head> <meta charset="utf-8"/> <meta http-equiv="X-UA-Compatible" content="IE=edge"/> <meta http-equiv="Content-Type" content="text/html; charset=utf-8"/> <meta http-equiv="Access-Control-Allow-Origin"/> <meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=0.2, maximum-scale=5.0, user-scalable=yes"/> <meta name="keywords"/> <meta name="GENERATOR" content=" 8.00.7601.19003"/> <meta name="robots" content="index,follow"/> <title>Privacy Questions - HUAWEI Global</title> <link rel="canonical" href="https://consumer.huawei.com/en/legal/privacy-questions/"/> <script type="text/javascript">window.pageLoadStart = new Date().getTime();</script> <link rel="shortcut icon" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="icon" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="bookmark" href="/content/dam/huawei-cbg-site/common/huawei-logo.png" type="image/png"/> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/public-v4.min.933bfd4cdba04f744f896d4e609c01f7.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/common-v4-nav-v2.min.1ae47838022e41f338cad6d80deb7b8b.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-mkt/v5/common-header-v5.min.6d58c798ea7f9a362b907d2e021c988c.css" type="text/css"> <script type="text/javascript"> function getEncCookie(name){ var arr,reg=new RegExp("(^| )"+name+"=([^;]*)(;|$)"); if(arr=document.cookie.match(reg)) return unescape(arr[2]); else return null; } // data layer javascript window.digitalData={"page":{"pageType":{"type":""},"pageInfo":{"appNum":"A59919963","siteCode":"en","staticResHost":"//consumer-res.huawei.com","isProd":false,"serviceGatewayPath":"https://sgw-sg.c.huawei.com/forward","gaiaPath":"//r.huaweistatic.com","ccpcApiKey":"DE","siteName":"Global (EN)","siteCodeForAPI":"worldwide","language":"en","pageName":"cbg:en:legal:privacy-questions","uri":"/en/legal/privacy-questions/","site":"cbg","countryCode":"EN","siteCode2":"en","isProductMiniSitePage":false,"knowledgeHost":"//consumer-tkb.huawei.com","isProductDetailPage":false,"publishedHost":"https://consumer.huawei.com","siteCurrency":"$"},"category":{"pageType":"legal","subCategory1":"privacy-questions","primaryCategory":"legal"}},"event":[]}; window.digitalData.page.pageInfo.currentHost = location.host; window.encUser = getEncCookie("data_layer_enc"); // is the site Arabic site window.isArabicSite = false; // map type window.customMapType = "gaia"; </script> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/statics/jquery/jquery.min.js"></script> <script type="text/javascript"> var service_sessionuuid_support = "base/basecommonService/sessionuuid"; var SITE_CODE = window.digitalData.page.pageInfo.siteCodeForAPI || window.digitalData.page.pageInfo.siteCode; var APP_NUM = window.digitalData.page.pageInfo.appNum; var site_language = window.digitalData.page.pageInfo.language; var countryCode = window.digitalData.page.pageInfo.countryCode; var allowHA = false; </script> <input id="ha-report-url" type="hidden" value="https://metrics-dra.dt.dbankcloud.com:443/webv2"/> <script type="text/javascript"> (function () { window.isHealthWebView = function() { return window.JsInteraction && typeof window.JsInteraction.isFromHuaweiHealth === 'function' && window.JsInteraction.isFromHuaweiHealth(); } // 页面头尾隐藏样式 const appWebViewStyle = ` .huawei-v4 #header-v4, .huawei-v4 #second-navigation-v4, .huawei-v4 #header-placeholder, .huawei-v4 #robotIcon, .huawei-v4 #cookie-information-template-wrapper, .huawei-v4 .huawei-convergent-cookie, .huawei-v4 .optanon-alert-box-wrapper, .huawei-v4 .nps-survey, .huawei-v4 .hwv3-animate-box, .huawei-v4 .huawei-bootom-cookie, .huawei-v4 .v4.n09-footer .container div:not(.policy-text), .huawei-v4.nav-hidden .huawei-ie-tips { display: none !important; }`; function addCssByStyle(cssString) { const style = document.createElement("style"); style.setAttribute("type", "text/css"); const cssText = document.createTextNode(cssString); style.appendChild(cssText); const heads = document.getElementsByTagName("head"); if (heads.length) { heads[0].appendChild(style); } else { document.documentElement.appendChild(style); } } /** * 判断当前页面是否为服务页面及智慧生活(window.hilink) 或者 MHW-APP(integrationJsInterface)嵌入 * * @returns {*|boolean} */ function isSupportPageInAppView() { return window.digitalData && window.digitalData.page.category.pageType == 'support' && (window.hilink || window.integrationJsInterface || window.integrationJsInterfaceWebview || window.hicareJsInterface); } function isEcommerceSite() { const siteCode = window.digitalData ? window.digitalData.page.pageInfo.siteCode2 : ''; const ecommerceSiteCodeList = ['uk', 'fr', 'de', 'es', 'it', 'nl','ro', 'pt', 'pl', 'cz', 'tr', 'my', 'sa', 'ae', 'th', 'jp', 'pe', 'mx', 'cl', 'co', 'za', 'ru', 'ph']; return ecommerceSiteCodeList.indexOf(siteCode) > -1; } // 在运动健康/智慧生活服务页面webView中，隐藏页面头尾 if ((isHealthWebView() && isEcommerceSite()) || isSupportPageInAppView()) { addCssByStyle(appWebViewStyle); } })(); </script> <script type="text/javascript"> window.dataLayer = window.dataLayer || []; function getChapter2(){ var pageType = window.digitalData.page.category.pageType; pageType = pageType.split("_")[0]; var chapter2 = window.digitalData.page.category.subCategory1; if(pageType == "product-detail" || pageType == "product-listing"){ chapter2 = window.digitalData.page.category.primaryCategory; } return chapter2; } function getPageName(){ var pageName = ""; var pathArr = location.pathname.split("/"); for(var index = pathArr.length - 1; index > 0; index --){ if(pathArr[index] != ""){ pageName = pathArr[index]; if(pageName.indexOf(".html") != -1){ pageName = pageName.split(".")[0]; } break; } } return pageName; } </script> <script> var siteCode = window.digitalData ? 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(o[k]) : (("00" + o[k]).substr(("" + o[k]).length))); return fmt; } // hitTimeStamp : YYYYMMDD_hh:mm:ss 时区是(GMT+08:00) China Time，就是GA全球视图的时区 window.dataLayer.push({ userId: "", sessionId: "", firstSourceMedium:"", lastSourceMedium:"", accountStatus: "", loginStatus: "", hitTimeStamp: dateFormat("yyyy-MM-dd_HH:mm:ss"), pageCategory: pageCategory, siteCountryCode: countryCode, siteLanguage: language, siteCountryName: siteName, "productMktName":pageProductInfo&&pageProductInfo.marketingName||'', "productCategory":pageProductInfo&&pageProductInfo.category||'', "userCategory":"" }); if(pageCategory == 'search') { var reg = new RegExp("(^|&)keyword=([^&]*)(&|$)"); var val = window.location.search.substr(1).match(reg); if(val!=null&&val[2]) { var searchKeyword=decodeURIComponent(val[2]) window.dataLayer.push({ cat55: "product", kw55: searchKeyword, siteSearchResults: "" }); } ; } </script> <script type="text/javascript"> /** * 获取url中的参数 */ function getUrlParam(name) { var reg = new RegExp("(^|&)" + name + "=([^&]*)(&|$)"); //构造一个含有目标参数的正则表达式对象 var r = window.location.search.substr(1).match(reg); //匹配目标参数 if (r != null) { return decodeURIComponent(r[2]); } return null; //返回参数值 } </script> <script type="text/plain" class="cookie-package-controller analysis-cookie default-load-cookie"> (function (w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? '&l=' + l : ''; j.async = true; j.src = 'https://www.googletagmanager.com/gtm.js?id=' + i + dl; f.parentNode.insertBefore(j, f); })(window, document, 'script', 'dataLayer', 'GTM-MBP7H56'); </script> <script type="text/javascript"> var enableExternalLinkPopup = Boolean(true); var externalLinkWhitelist = "[\x22huawei.com\x22,\x22h5hosting\u002Ddrcn.dbankcdn.cn\x22,\x22vmall.com\x22,\x22dpd.pt\x22,\x22cn.biosenseclinic.com\x22,\x22contentcenter\u002Ddrcn.dbankcdn.com\x22,\x22css\u002Dcomplain\u002Ddrcn.platform.dbankcloud.cn\x22,\x22fancourier.ro\x22]" != '' ? JSON.parse("[\x22huawei.com\x22,\x22h5hosting\u002Ddrcn.dbankcdn.cn\x22,\x22vmall.com\x22,\x22dpd.pt\x22,\x22cn.biosenseclinic.com\x22,\x22contentcenter\u002Ddrcn.dbankcdn.com\x22,\x22css\u002Dcomplain\u002Ddrcn.platform.dbankcloud.cn\x22,\x22fancourier.ro\x22]") : []; </script> <script type="text/javascript"> var enableNewCookieCfg = Boolean(false); var cookieModeSetting = "noPromptMode"; var ctlAnalysisCookie = Boolean(); var ctlAdvertiseCookie = Boolean(); var enableDefaultCookieAccept = Boolean(); var pushForConsentTime = ""; var pushForConsentTimeNewMode = ""; // 分享于My Huawei App中打开 开关 var enableShareFeature = Boolean(true); // My Huawei App 下载页面地址配置项 var appDownloadLink = ""; // 是否启用 App 侧 FA 数据推送 var enableAppFa = Boolean(); // App 区域映射Json配置项 var appRegionMapperJsonStr = "[{\r\n \x22region\x22: \x22fr_FR\x22,\r\n \x22site\x22: \x22fr\x22\r\n }, {\r\n \x22region\x22: \x22en_GB\x22,\r\n \x22site\x22: \x22uk\x22\r\n }, {\r\n \x22region\x22: \x22de_DE\x22,\r\n \x22site\x22: \x22de\x22\r\n }, {\r\n \x22region\x22: \x22it_IT\x22,\r\n \x22site\x22: \x22it\x22\r\n }, {\r\n \x22region\x22: \x22es_ES\x22,\r\n \x22site\x22: \x22es\x22\r\n }, {\r\n \x22region\x22: \x22nl_NL\x22,\r\n \x22site\x22: \x22nl\x22\r\n }, {\r\n \x22region\x22: \x22ja_JP\x22,\r\n \x22site\x22: \x22jp\x22\r\n }, {\r\n \x22region\x22: \x22en_PH\x22,\r\n \x22site\x22: \x22ph\x22\r\n }, {\r\n \x22region\x22: \x22zh_CN\x22,\r\n \x22site\x22: \x22cn\x22\r\n }, {\r\n \x22region\x22: \x22en_ZA\x22,\r\n \x22site\x22: \x22za\x22\r\n }, {\r\n \x22region\x22: \x22pl_PL\x22,\r\n \x22site\x22: \x22pl\x22\r\n }, {\r\n \x22region\x22: \x22ru_RU\x22,\r\n \x22site\x22: \x22ru\x22\r\n }, {\r\n \x22region\x22: \x22th_TH\x22,\r\n \x22site\x22: \x22th\x22\r\n }, {\r\n \x22region\x22: \x22cs_CZ\x22,\r\n \x22site\x22: \x22cz\x22\r\n }, {\r\n \x22region\x22: \x22ro_RO\x22,\r\n \x22site\x22: \x22ro\x22\r\n }, {\r\n \x22region\x22: \x22tr_TR\x22,\r\n \x22site\x22: \x22tr\x22\r\n }, {\r\n \x22region\x22: \x22es_PE\x22,\r\n \x22site\x22: \x22pe\x22\r\n }, {\r\n \x22region\x22: \x22pt_PT\x22,\r\n \x22site\x22: \x22pt\x22\r\n }, {\r\n \x22region\x22: \x22ar_AE\x22,\r\n \x22site\x22: \x22ae\x22\r\n }, {\r\n \x22region\x22: \x22en_AE\x22,\r\n \x22site\x22: \x22ae_en\x22\r\n }, {\r\n \x22region\x22: \x22ar_EG\x22,\r\n \x22site\x22: \x22eg\x22\r\n }, {\r\n \x22region\x22: \x22en_EG\x22,\r\n \x22site\x22: \x22eg_en\x22\r\n }, {\r\n \x22region\x22: \x22ar_SA\x22,\r\n \x22site\x22: \x22sa\x22\r\n }, {\r\n \x22region\x22: \x22en_SA\x22,\r\n \x22site\x22: \x22sa_en\x22\r\n }, {\r\n \x22region\x22: \x22es_CL\x22,\r\n \x22site\x22: \x22cl\x22\r\n }, {\r\n \x22region\x22: \x22es_MX\x22,\r\n \x22site\x22: \x22mx\x22\r\n }, {\r\n \x22region\x22: \x22es_CO\x22,\r\n \x22site\x22: \x22co\x22\r\n }, {\r\n \x22region\x22: \x22en_MY\x22,\r\n \x22site\x22: \x22my\x22\r\n }, {\r\n \x22region\x22: \x22id_ID\x22,\r\n \x22site\x22: \x22id\x22\r\n }, {\r\n \x22region\x22: \x22en_AU\x22,\r\n \x22site\x22: \x22au\x22\r\n }, {\r\n \x22region\x22: \x22de_CH\x22,\r\n \x22site\x22: \x22ch\x22\r\n }, {\r\n \x22region\x22: \x22fr_CH\x22,\r\n \x22site\x22: \x22ch_fr\x22\r\n }, {\r\n \x22region\x22: \x22nl_BE\x22,\r\n \x22site\x22: \x22be\x22\r\n }, {\r\n \x22region\x22: \x22fr_BE\x22,\r\n \x22site\x22: \x22be_fr\x22\r\n }, {\r\n \x22region\x22: \x22en_KH\x22,\r\n \x22site\x22: \x22kh\x22\r\n }, {\r\n \x22region\x22: \x22my_MM\x22,\r\n \x22site\x22: \x22mm\x22\r\n }, {\r\n \x22region\x22: \x22en_MM\x22,\r\n \x22site\x22: \x22mm\x22\r\n }, {\r\n \x22region\x22: \x22vi_VN\x22,\r\n \x22site\x22: \x22vn\x22\r\n }, {\r\n \x22region\x22: \x22en_SG\x22,\r\n \x22site\x22: \x22sg\x22\r\n }, {\r\n \x22region\x22: \x22es_PY\x22,\r\n \x22site\x22: \x22py\x22\r\n }, {\r\n \x22region\x22: \x22es_PA\x22,\r\n \x22site\x22: \x22pa\x22\r\n }, {\r\n \x22region\x22: \x22es_BO\x22,\r\n \x22site\x22: \x22bo\x22\r\n }, {\r\n \x22region\x22: \x22es_EC\x22,\r\n \x22site\x22: \x22ec\x22\r\n }, {\r\n \x22region\x22: \x22es_HN\x22,\r\n \x22site\x22: \x22hn\x22\r\n }, {\r\n \x22region\x22: \x22es_GT\x22,\r\n \x22site\x22: \x22gt\x22\r\n }, {\r\n \x22region\x22: \x22es_CR\x22,\r\n \x22site\x22: \x22cr\x22\r\n }, {\r\n \x22region\x22: \x22es_UY\x22,\r\n \x22site\x22: \x22uy\x22\r\n }, {\r\n \x22region\x22: \x22sk_SK\x22,\r\n \x22site\x22: \x22sk\x22\r\n }, {\r\n \x22region\x22: \x22en_MU\x22,\r\n \x22site\x22: \x22mu\x22\r\n }, {\r\n \x22region\x22: \x22ar_JO\x22,\r\n \x22site\x22: \x22jo\x22\r\n }, {\r\n \x22region\x22: \x22ar_BH\x22,\r\n \x22site\x22: \x22bh_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_BH\x22,\r\n \x22site\x22: \x22bh\x22\r\n }, {\r\n \x22region\x22: \x22ar_KW\x22,\r\n \x22site\x22: \x22kw\x22\r\n }, {\r\n \x22region\x22: \x22en_KW\x22,\r\n \x22site\x22: \x22kw_en\x22\r\n }, {\r\n \x22region\x22: \x22en_GH\x22,\r\n \x22site\x22: \x22gh\x22\r\n }, {\r\n \x22region\x22: \x22ar_QA\x22,\r\n \x22site\x22: \x22qa_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_QA\x22,\r\n \x22site\x22: \x22qa\x22\r\n }, {\r\n \x22region\x22: \x22en_NG\x22,\r\n \x22site\x22: \x22ng\x22\r\n }, {\r\n \x22region\x22: \x22en_IE\x22,\r\n \x22site\x22: \x22ie\x22\r\n }, {\r\n \x22region\x22: \x22ar_DZ\x22,\r\n \x22site\x22: \x22dz_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_DZ\x22,\r\n \x22site\x22: \x22dz\x22\r\n }, {\r\n \x22region\x22: \x22en_KE\x22,\r\n \x22site\x22: \x22ke\x22\r\n }, {\r\n \x22region\x22: \x22en_LB\x22,\r\n \x22site\x22: \x22lb\x22\r\n }, {\r\n \x22region\x22: \x22ar_TN\x22,\r\n \x22site\x22: \x22tn_ar\x22\r\n }, {\r\n \x22region\x22: \x22fr_TN\x22,\r\n \x22site\x22: \x22tn\x22\r\n }, {\r\n \x22region\x22: \x22ar_IQ\x22,\r\n \x22site\x22: \x22iq_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_IQ\x22,\r\n \x22site\x22: \x22iq\x22\r\n }, {\r\n \x22region\x22: \x22ar_OM\x22,\r\n \x22site\x22: \x22om_ar\x22\r\n }, {\r\n \x22region\x22: \x22en_OM\x22,\r\n \x22site\x22: \x22om\x22\r\n }, {\r\n \x22region\x22: \x22en_IN\x22,\r\n \x22site\x22: \x22in\x22\r\n }, {\r\n \x22region\x22: 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class="btn-line"></span> </button> </div> </div> </div> <div class="v4 n12-search popup nav-v2" data-component="n12-search"> <div class="container"> <button tabindex="-1" type="button" class="popup__close-btn js-close-popup"> <span class="sr-only">Close</span> </button> <div class="row"> <div class="col-xl-6 offset-xl-3 col-lg-8 offset-lg-2 col-md-10 offset-md-1"> <div class="search__form-container"> <label class="sr-only" for="search">search</label> <input class="search__form-input js-search-autocomplete" text="search" name="search" id="search" autocomplete="off" data-enable-ph-search="no" placeholder="Search HUAWEI..."/> <button class="search__form-submit" type="button"> <span class="icon font-ico-search"> <span class="sr-only">Search</span> </span> </button> <button class="search__form-clear js-search-clear" type="button"> <span class="icon font-ico-close"> <span class="sr-only">Close</span> </span> </button> </div> <div class="popular-show-wrap"> <div class="popular-wrap"> <div class="top-title"> Popular Products </div> <div class="popular-product dropdown__right"> <div class="row dropdown__row-mobile"> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI Mate XT ULTIMATE DESIGN" href="/en/phones/mate-xt-ultimate-design/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/phones/mate-xt-ultimate-design/list/list.png" alt="HUAWEI Mate XT ULTIMATE DESIGN" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="1" title="HUAWEI Mate XT ULTIMATE DESIGN" href="/en/phones/mate-xt-ultimate-design/"> HUAWEI Mate XT ULTIMATE DESIGN </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI Mate X6" href="/en/phones/mate-x6/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/phones/mate-x6/list/red.png" alt="HUAWEI Mate X6" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="2" title="HUAWEI Mate X6" href="/en/phones/mate-x6/"> HUAWEI Mate X6 </a> </div> </div> <div class="list dropdown__right-col col-xl-4 col-xs-6"> <a class="dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI MatePad Pro 13.2-inch" href="/en/tablets/matepad-pro-13-2/"> <div class="dropdown__holder"> <img class="dropdown__image-centered" data-src="/content/dam/huawei-cbg-site/common/mkt/pdp/admin-image/tablets/matepad-pro-13-2-2025/list/list-gold.png" alt="HUAWEI MatePad Pro 13.2-inch" onerror="imgErrorUrl(this)"/> </div> </a> <div> <a class="heading dropdown__series-link search-popular-product-link" data-position="3" title="HUAWEI MatePad Pro 13.2-inch" href="/en/tablets/matepad-pro-13-2/"> HUAWEI MatePad Pro 13.2-inch </a> </div> </div> </div> </div> </div> <div class="quick-link"> <div class="top-title"> Quick View </div> <div class="link-wrap row"> <div class="col-sm-4 link-list"> <a title="Smartphone" class="search-quick-link" href="/en/phones/">Smartphone</a> </div> <div class="col-sm-4 link-list"> <a title="Wearable" class="search-quick-link" href="/en/wearables/">Wearable</a> </div> <div class="col-sm-4 link-list"> <a title="PC" class="search-quick-link" href="/en/laptops/">PC</a> </div> <div class="col-sm-4 link-list"> <a title="Tablet" class="search-quick-link" href="/en/tablets/">Tablet</a> </div> <div class="col-sm-4 link-list"> <a title="Audio" class="search-quick-link" href="/en/audio/">Audio</a> </div> <div class="col-sm-4 link-list"> <a title="Router" class="search-quick-link" href="/en/routers/">Router</a> </div> <div class="col-sm-4 link-list"> <a title="HUAWEI Mobile Services" class="search-quick-link" href="/en/mobileservices/">HUAWEI Mobile Services</a> </div> </div> </div> </div> </div> </div> <div class="search_toast"> enter more search keys </div> </div> </div> <div class="v4 n16-simple-tabs simple-tabs simple-tabs__sticky" data-component="n16-simple-tabs" style="display: none;"> <div class="container"> <div class="wrap"> <ul class="simple-tabs__wrap"> <li class="simple-tabs__continent" data-region="Africa">Africa</li> <li class="simple-tabs__continent" data-region="Asia Pacific">Asia Pacific</li> <li class="simple-tabs__continent" data-region="Europe">Europe</li> <li class="simple-tabs__continent" data-region="Latin America">Latin America</li> <li class="simple-tabs__continent" data-region="Middle East">Middle East</li> <li class="simple-tabs__continent" data-region="North America">North America</li> <li class="simple-tabs__continent" data-region="Global">Global</li> </ul> </div> </div> </div> </div> <div class="cookie-data"> <div class="required-category"> </div> <div class="analysis-category"> </div> <div class="advertise-category"> </div> <div class="function-category"> </div> <div class="unknown-category"> </div> </div> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/cookie-package-controller.min.15403c221f9cb150d5c5037427d9507c.js" defer></script> <!-- 隐私协议popup配置项 --> <input type="hidden" id="privacy-popup-switch"/> <input type="hidden" id="privacy-popup-title"/> <input type="hidden" id="privacy-popup-ids"/> <input type="hidden" id="privacy-language-code" value="en-GB"/> <input type="hidden" id="privacy-popup-content"/> <input type="hidden" id="privacy-popup-agree"/> <input type="hidden" id="privacy-popup-checkNote"/> <input type="hidden" id="privacy-popup-remark"/> <input type="hidden" id="privacy-popup-agreeText"/> <input type="hidden" id="privacy-popup-rejectText"/> <input type="hidden" id="privacy-close-i18n" value="Close"/> <input type="hidden" id="privacy-errortip-i18n" value="privacy_fetch_error_tip"/> <script> // 隐私协议总开关 var privacyPopupSwitch = Boolean(); var privacyButtonLineStyle = Boolean(false); </script> <main class="content-v4"> <div> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="eumiSecondMenuV4 iparsys parsys"></div> </div> </div> <div class="private-question-component parbase"> <div class="conv3_contact_wrap"> <div class="conv3_contact_box"> <div class="conv3_contact_email conv3_contact_module" data-error-message="Error" data-email-success-message="Verify Email" data-success-btn-text="Thank You" data-submit-api="http://consumer.huawei.com/cmkt/servlet/common?method=sendPrivacyEmail" data-email-validate-api="http://consumer.huawei.com/cmkt/services/service/privacy/email/auth" data-countrylist-json="https://consumer.huawei.com/content/dam/huawei-cbg-site/en/worldwide/js/privacy-question-region-new-1.json" data-email-validate-btn-text="Fill in and Verify" data-country-text="Country/Region" data-huaweiID-text="Huawei ID"> <h2 class="header-tag-title"></h2> <div class="conv3_contact_desc"> <strong>Privacy Questions</strong> <div class="contact-desc-wrap"><p> Welcome to the Huawei Privacy Questions Portal. Here, you can exercise your data privacy rights and reach out to us with any questions regarding the processing of your personal data. To get started, please select your country/region and the product or service related to your enquiry. </p> <p> We store your data securely, adhering to all relevant legal and regulatory requirements, to ensure optimal security and performance. We process and retain your data for up to six (6) years from the time we receive it through this portal, unless the applicable law mandates a different retention period, either longer or shorter. </p> <p> For enquiries not related to your personal data, such as issues with a defective product, suggestions for improvement, or other questions or concerns, please call our service hotline. <a href="https://consumer.huawei.com/en/support/hotline/" target="_blank" title="Click here">Click here</a> to find the hotline number for your country/region. </p></div> <input id="question_category" type="hidden" value="Privacy issues A" title="Privacy issues A"/> <input type="hidden" id="csrf" name="_csrf" value="jCF5xr6XBaNAQNw" title="jCF5xr6XBaNAQNw"/> <input type="hidden" id="sessionuuid" name="_sessionuuid" value="1CB9CB59-FDDF-4F6D-AD7E-EBCDCCF5587E" title="1CB9CB59-FDDF-4F6D-AD7E-EBCDCCF5587E"/> </div> <div class="conv3_form_module"> <div class="content email-us-content"> <div class="private-question-part private-question-part-one current"> <div class="part-one-title part-title">Please fill in the following form to contact us</div> <div class="region_area_question clearfix"> <div class="conv3_global_selector region_area_selector"> <div class="select region_area"> <span>Region *</span> <ol id="region_area" _mark="region area"></ol> <p class="Validation1_1 Validation pos_absolute" style="display: none;"> Please select your region.</p> </div> </div> <div class="conv3_global_selector question_area_selector"> <div class="select question_area"> <span>Country/Region *</span> <ol id="question_area" _mark="Area" class="area-list"></ol> <p class="Validation1_1 Validation pos_absolute" style="display: none;"> Please select your country.</p> </div> </div> </div> <div class="private-question-business-wrap"> <div class="private-question-business-title">Please select what your enquiry is about* *<span class="change-blue business-change">Change</span></div> <ul class="private-question-business-Choose"> <li title="Huawei Mobile Services Huawei ID, Health, Cloud, AppGallery, AppAdviser, Themes, Video, IAP, Music, Wallet, etc." data-businessid="1"> <span class="private-question-Choose-button"></span> <p class="private-question-business-h2">Huawei Mobile Services</p> <p class="private-question-business-h3">Huawei ID, Health, Cloud, AppGallery, AppAdviser, Themes, Video, IAP, Music, Wallet, etc.</p> </li> <li title="E-Commerce Online shopping, forum." data-businessid="2"> <span class="private-question-Choose-button"></span> <p class="private-question-business-h2">E-Commerce</p> <p class="private-question-business-h3">Online shopping, forum.</p> </li> <li title="Local Huawei Sales, Promotion and Repair Services Presales, cashback, lottery, social media, official website, hotline, online chat, email, and on-site repair, etc." data-businessid="3"> <span class="private-question-Choose-button"></span> <p class="private-question-business-h2">Local Huawei Sales, Promotion and Repair Services</p> <p class="private-question-business-h3">Presales, cashback, lottery, social media, official website, hotline, online chat, email, and on-site repair, etc.</p> </li> <li title="Device Terminal Device, EMUI, Mobile phone, Tablet, Wearable device(Watch/Band), PC, WiFi router, etc." data-businessid="5"> <span class="private-question-Choose-button"></span> <p class="private-question-business-h2">Device</p> <p class="private-question-business-h3">Terminal Device, EMUI, Mobile phone, Tablet, Wearable device(Watch/Band), PC, WiFi router, etc.</p> </li> <div class="private-question-business-continue-wrap"> <a href="javascript:;" class="private-question-business-continue disabled" title="Continue">Continue</a> </div> </ul> <div class="private-question-business-checked"> <p class="private-question-business-h2"></p> <p class="private-question-business-h3"></p> </div> </div> </div> <div class="private-question-part private-question-part-two"> <div class="part-two-title part-title">Issue type * <span class="change-blue subject-change">Change</span> </div> <div class="private-question-subject-wrap"> <ul class="private-question-subject-Choose private-question-Choose"> <li title="After-sales service, Product faults, Recommendations, Queries, Complaints, etc." data-type="6" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">After-sales service, Product faults, Recommendations, Queries, Complaints, etc.</p> </li> <li title="Privacy issue inquiry" data-type="1" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Privacy issue inquiry</p> </li> <li title="Privacy issue complaint" data-type="2" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Privacy issue complaint</p> </li> <li title="Execution of data subject rights" data-type="3" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Execution of data subject rights</p> </li> <li title="Data breach incident report" data-type="4" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Data breach incident report</p> </li> <li title="Other privacy issues" data-type="5" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Other privacy issues</p> </li> <li title="Contact DPO" data-type="7" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Contact DPO</p> </li> <li title="Contact the designated representative" data-type="12" data-mkts="false"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Contact the designated representative</p> </li> <li title="Algorithm recommendation service" data-type="15" data-mkts="true"> <span class="private-question-Choose-button"></span> <p class="private-question-subject-h3">Algorithm recommendation service</p> </li> <div class="private-question-subject-continue-wrap"> <a href="javascript:;" title="Continue" class="private-question-subject-continue disabled">Continue</a> </div> </ul> <div class="private-question-subject-checked"> <p class="private-question-subject-h3"></p> </div> </div> </div> <div class="private-question-part private-question-part-three"> <span class="change-blue service-change">Change</span> <div class="private-question-service-wrap"> <ul class="private-question-service-Choose private-question-Choose"> <li class="my-personal-options" title="I want to use my data privacy rights or to ask about the processing of my personal data " data-type="3" data-is-mkt="true"> <span class="private-question-Choose-button"></span> <p class="private-question-service-h2">I want to use my data privacy rights or to ask about the processing of my personal data</p> <div class="my-personal-wrap"> <ol class="my-personal-list"> <li class="have-account"> <div class="account-title">I have a HUAWEI ID:</div> <div class="account-cnt"> <div class="my-personal-have"> If you have a HUAWEI ID, <a class="blue-bnt" href="https://privacy.consumer.huawei.com/PrivacyTool/index.html" title="Please click here">Please click here</a> to use your rights. </div> <div class="account-select-list"> <span class="my-personal-button"></span> <p class="my-personal-h3"> I want to submit my privacy request using an online form</p> </div> </div> </li> <li class="no-have-account"> <div class="account-title">I don’t have a HUAWEI ID:</div> <div class="account-cnt"> <div class="account-select-list"> <span class="my-personal-button"></span> <p class="my-personal-h3"> I want to submit my privacy request using an online form</p> </div> </div> </li> </ol> </div> </li> <li class="report-breach-options" title="I want to report a data breach. " data-type="4" data-is-mkt="true"> <span class="private-question-Choose-button"></span> <p class="private-question-service-h2">I want to report a data breach.</p> <p class="private-question-service-h3">If you suspect that your personal data has been unlawfully leaked, destroyed, changed, stored or transmitted due to a security breach on our side.</p> </li> <li class="contact-protection-options" title="I want to contact the Data Protection Officer. " data-type="7" data-is-mkt="true"> <span class="private-question-Choose-button"></span> <p class="private-question-service-h2">I want to contact the Data Protection Officer.</p> </li> <li class="contact-protection-options" title="I want to object to wifi crowdsourcing " data-type="wifi" data-is-mkt="true"> <span class="private-question-Choose-button"></span> <p class="private-question-service-h2">I want to object to wifi crowdsourcing</p> </li> <li class="another-request-options" title="I have another question or request, not related to privacy. " data-type="6" data-is-mkt="true"> <span class="private-question-Choose-button"></span> <p class="private-question-service-h2">I have another question or request, not related to privacy. </p> <ol> <li>e.g. recover password or change Huawei ID phone number or email address. </li> <li>• For "Recover password" or "Change account " requests, please use the self-service function in your HUAWEI ID/Account center/Security center. </li> <li>• If the self-service function does not resolve your issue, please <a class="blue-bnt" title="call service hotline">call service hotline</a> or submit your request by using the form below. </li> </ol> </li> <div class="more-information"> <div class="more-information-h2">For more information about how we process your data and about your rights, please read the <a class="blue-bnt" href="https://consumer.huawei.com/minisite/cloudservice/privacy/index.htm" title="privacy statements">privacy statements</a> of HUAWEI Mobile Services </div> <p class="more-information-h3 contact-address"> Aspiegel SE, 3rd floor, Mespil Court, Mespil Road, Ballsbridge, Dublin 4, D04 E516, Ireland.</p> <p class="more-information-h3 hk-service-address"> Huawei Services (Hong Kong) Co., Limited, Room 03, 9/F, Tower 6, The Gateway, No.9 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong</p> </div> <div class="private-question-service-continue-wrap"> <a href="javascript:;" title="Continue" class="private-question-service-continue disabled">Continue</a> </div> </ul> <div class="private-question-service-checked"> <div class="part-three-title part-title"></div> <div class="part-three-cnt"></div> </div> </div> </div> <div class="business_fqa" style="display: none;"></div> <div class="private-question-part private-question-part-four"> <div class="column-li question pos_relative clearfix"> <p class="question-tips">In order to help us process your request or to answer your questions, please describe your request, issue, or question in detail.</p> <textarea class="question1_1" id="email_question" type="text" maxlength="4000" placeholder="Enquire *" rows="2" title="Enquire *"></textarea> <label class="comments-input-label" for="email_question">Enquire *</label> </div> <div class="column-li clearfix second-column"> <div class="email_address"> <input id="email_address" data-name="email" type="text" placeholder="Email *" title="Email *"/> <p class="Validation1_6 Validation pos_absolute">Please enter a valid email address.</p> <label class="input-label" for="email_address">Email *</label> </div> <div class="email_huawei_id"> <input id="email_huawei_id" data-name="huawei_ID" type="text" placeholder="Huawei ID *" title="Huawei ID *"/> <p class="Validation1_6 Validation pos_absolute" style="display: none;"> Please fill in your Huawei ID account.</p> <label class="input-label" for="email_huawei_id">Huawei ID *</label> </div> </div> <div class="column-li acess-tips"> <p>Email address or phone number used for registering HUAWEI ID. You can find it on your mobile device by going to Settings > HUAWEI ID</p> </div> <div class="column-li verify-picture"> <input id="validate_code" data-name="code" type="text" maxlength="4" placeholder="Verification Code *" title="Verification Code *"/> <img alt="Verification Code *" class="code" id="authMage" data-tip-error="The verification code you entered is incorrect. Please enter again." data-tip-expired="The verification code you entered is invalid. Please re-enter it"/> <span class="reset-icon"></span> <label class="input-label" for="validate_code">Verification Code *</label> </div> <div id="email_submit_result_tip"></div> <div class="column-li submit-bnt-wrap"> <a class="disabled" id="email_submit" data-email-submit="Submit" href="javascript:;" title="Submit">Submit</a> </div> </div> <div class="private-question-part private-question-part-five"> <div class="wifi-text">In order to provide network location services, we may collect certain information about Wi-Fi routers detected by your device if you have enabled Location Services. This involves collecting and storing information such as, the MAC addresses of Wi-Fi routers as well as their corresponding locations, so we can use that information to estimate the location of the device (for the purpose of providing network location services). We only use this information for providing network location services and do not use it to identify the owners of the Wi-Fi access points. However, if you do not want information about your personal Wi-Fi router to be included in our crowdsourced database, you may opt out by adding text "_nomap" to the end of your Wi-Fi network's name.</div> <div class="back-bnt-wrap"> <a class="back-bnt" href="javascript:;" title="Back">Back</a> </div> </div> </div> </div> </div> </div> </div> <input type="hidden" value="Privacy issues" id="selectQueCat" title="Privacy issues"/> <input type="hidden" value="Region" id="areaText" title="Region"/> <input type="hidden" value="Country/Region" id="countryText" title="Country/Region"/> <input type="hidden" value="Please select what your enquiry is about*" id="businessText" title="Please select what your enquiry is about*"/> <input type="hidden" value="Issue type" id="subjectText" title="Issue type"/> <input type="hidden" value="Kind reminder" id="reminderText" title="Kind reminder"/> <input type="hidden" value="<p>This page is meant for submitting requests related to privacy. We may not be able to reply to requests that do not relate to privacy. If you have a request or an enquiry that is not related to privacy,<a href ="https://consumer.huawei.com/en/support/hotline/" target="_blank">Click here</a> to find the service hotline number for each country, and <a href="https://consumer.huawei.com/en/support/service-center/" target="_blank">click here</a> to find the nearest service centre.</p>" id="confirmationContent" title="<p>This page is meant for submitting requests related to privacy. We may not be able to reply to requests that do not relate to privacy. If you have a request or an enquiry that is not related to privacy,<a href ="https://consumer.huawei.com/en/support/hotline/" target="_blank">Click here</a> to find the service hotline number for each country, and <a href="https://consumer.huawei.com/en/support/service-center/" target="_blank">click here</a> to find the nearest service centre.</p>"/> <input type="hidden" value="Submitted successfully." id="successfullyText" title="Submitted successfully."/> <input type="hidden" value="Thank you for getting in contact with the Huawei privacy team. We have received your request and will contact you via email as soon as possible." id="sucessContent" title="Thank you for getting in contact with the Huawei privacy team. We have received your request and will contact you via email as soon as possible."/> <input type="hidden" value="Submission failed." id="failedText" title="Submission failed."/> <input type="hidden" value="Sorry, your issue is not submitted for some reasons. Please try again later. Thank you for your understanding and support." id="failedContent" title="Sorry, your issue is not submitted for some reasons. Please try again later. Thank you for your understanding and support."/> <input type="hidden" value="Confirm" id="confirmText" title="Confirm"/> <input type="hidden" value="Cancel" id="cancelText" title="Cancel"/> <link rel="stylesheet" href="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/private-question-v4.min.b229453987d815893579fa86dc6b5bc3.css" type="text/css"> <script type="text/javascript" src="/etc/designs/huawei-cbg-site/clientlib-campaign-v4/private-question-v4.min.f53ff331f25289965b38276cbc8092f2.js"></script> </div> </main> <div class="v4 iparsys-from-home-v4"> <div class="section"><div class="new"></div> </div><div class="iparys_inherited"><div class="iparsys-from-home-v4 iparsys parsys"></div> </div> </div> <!-- EDM固定订阅入口 --> <footer class="v4 n09-footer footer " data-component="n09-footer"> <div class="container"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https://consumer.huawei.com/en/"},{"@type":"ListItem","position":2,"name":"Legal","item":"https://consumer.huawei.com/en/legal/"},{"@type":"ListItem","position":3,"name":"Privacy Questions","item":"https://consumer.huawei.com/en/legal/privacy-questions/"}]} </script> <div class="breadcrumbs"> <ul class="breadcrumbs__list"> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Home" href="/en/">Home</a> </li> <li class="breadcrumbs__item"> <a class="breadcrumbs__link" title="Legal" href="/en/legal/">Legal</a> </li> <li class="breadcrumbs__item"> <span class="breadcrumbs__link">Privacy Questions</span> </li> </ul> </div> <div class="usp-wrap"> </div> <div class="footer-links"> <div class="row"> <div class="col-xl-2 col-lg-4"> <div class="footer-links__block"> <div role="menuitem" aria-expanded="false" aria-haspopup="true" class="heading 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