Member self help

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href="/plan-and-prepare/accessibility-tools/carers" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-carers" tabindex="-1"> Carers </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/accessibility-resources/low-or-no-vision-resources" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-lowornovisionresources" tabindex="-1"> Low or no vision resources </a> </li> </ul> </li> <li> <a href="/plan-and-prepare/business-emergency-planning" role="button" aria-expanded="false" aria-controls="sub-nav-businessemergencyplanning"> <span>Business emergency planning</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/plan-and-prepare/caravan-parks-and-tourism" role="button" aria-expanded="false" aria-controls="sub-nav-caravanparksandtourism"> <span>Caravan parks and tourism</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/plan-and-prepare/children-and-schools" role="button" aria-expanded="false" aria-controls="sub-nav-childrenandschools"> <span>Children and schools</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> <ul class="nsw-main-nav__sub-list sr-only" tabindex="-1"> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/emergency-planning-for-children" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-emergencyplanningforchildren" tabindex="-1"> Emergency planning for children </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-valley-stage1" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterinthevalley:stage1" tabindex="-1"> Water in the valley: Stage 1 </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-valley-stage2" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterinthevalley:stage2" tabindex="-1"> Water in the valley: Stage 2 </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-valley-stage3" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterinthevalley:stage3" tabindex="-1"> Water in the valley: Stage 3 </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-valley-image-gallery" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterinthevalley:imagegallery" tabindex="-1"> Water in the valley: Image gallery </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-world-flooding" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterintheworld:flooding" tabindex="-1"> Water in the world: Flooding </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-world-geographical-skills" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterintheworld:geographicalskills" tabindex="-1"> Water in the world: Geographical skills </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-world-fieldwork" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterintheworld:fieldwork" tabindex="-1"> Water in the world: Fieldwork </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-water-stories-of-resilience" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterintheworld:storiesofresilience" tabindex="-1"> Water in the world: Stories of resilience </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-world-content" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterintheworld:content" tabindex="-1"> Water in the world: Content </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/water-in-the-world-image-gallery" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-waterintheworld:imagegallery" tabindex="-1"> Water in the world: Image gallery </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/school-emergency-planning" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-schoolemergencyfloodplanningforthehawkesbury-nepeanvalley" tabindex="-1"> School emergency flood planning for the Hawkesbury-Nepean Valley </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/children-and-schools/triple-zero-kids-challenge" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-triplezerokid'schallenge" tabindex="-1"> Triple Zero Kid's Challenge </a> </li> </ul> </li> <li> <a href="/hawkesbury-nepean" role="button" aria-expanded="false" aria-controls="sub-nav-hawkesbury-nepeanvalleyarea"> <span>Hawkesbury-Nepean Valley area</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> <ul class="nsw-main-nav__sub-list sr-only" tabindex="-1"> <li class="sr-only"> <a href="/hawkesbury-nepean-floods" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-hawkesbury-nepeanfloods" tabindex="-1"> Hawkesbury-Nepean floods </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/hawkesbury-nepean-valley-area/are-you-prepared-for-a-future-flood" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-areyoupreparedforafutureflood?" tabindex="-1"> Are you prepared for a Future Flood? </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/hawkesbury-nepean-valley-area/prepare-a-get-ready-to-go-kit" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-prepareagetreadytogokit" tabindex="-1"> Prepare a Get Ready to Go kit </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/hawkesbury-nepean-valley-area/learn-more-about-your-flood-risk-based-on-your-suburbs" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-learnmoreaboutyourfloodrisk,basedonyoursuburb" tabindex="-1"> Learn more about your flood risk, based on your suburb </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/hawkesbury-nepean-valley-area/understand-more-about-floods-in-the-hawkesbury-nepean-valley" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-understandmoreaboutfloodsinthehawkesbury-nepeanvalley" tabindex="-1"> Understand more about floods in the Hawkesbury-Nepean Valley </a> </li> <li class="sr-only"> <a href="/plan-and-prepare/hawkesbury-nepean-valley-area/frequently-asked-questions" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-frequentlyaskedquestions" tabindex="-1"> Frequently asked questions </a> </li> </ul> </li> <li> <a href="/plan-and-prepare/nsw-state-plans" role="button" aria-expanded="false" aria-controls="sub-nav-nswstateplans"> <span>NSW State plans</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <div class="menu-featured-container"> </div> </ul> </li> <li data-group> <a href="/during-emergency" role="button" aria-expanded="false" aria-controls="sub-nav-duringanemergency"> <span class="">During an emergency</span> <span class="material-icons nsw-material-icons notranslate menu-item--show" focusable="false" aria-hidden="true">keyboard_arrow_down</span> </a> <div class="nsw-main-nav__sub-nav menu-item--show" id="sub-nav-duringanemergency" role="region" aria-label="During an emergency Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-duringanemergency"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title" data-group> <a href="/during-emergency" class="nsw-button nsw-button--light"> <span>During an emergency</span> <span class="material-icons nsw-material-icons notranslate rs_do_not_process" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list" data-descendants-element-name="main-navigation-l2-link"> <li> <a href="/during-emergency" role="button" aria-expanded="false" aria-controls="sub-nav-currentwarnings"> <span>Current warnings</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/during-emergency/during-flood" role="button" aria-expanded="false" aria-controls="sub-nav-duringaflood"> <span>During a flood</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/during-emergency/during-storm" role="button" aria-expanded="false" aria-controls="sub-nav-duringastorm"> <span>During a storm</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/during-emergency/during-tsunami" role="button" aria-expanded="false" aria-controls="sub-nav-duringatsunami"> <span>During a tsunami</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/understand-warnings" role="button" aria-expanded="false" aria-controls="sub-nav-understandwarninglevels"> <span>Understand warning levels</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/during-an-emergency/evacuation-centres" role="button" aria-expanded="false" aria-controls="sub-nav-evacuationcentres"> <span>Evacuation centres</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/plan-and-prepare/electricity-gas-and-water-safety" role="button" aria-expanded="false" aria-controls="sub-nav-electricity,gasandwatersafetyinformation"> <span>Electricity, gas and water safety information</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/during-emergency/sandbags" role="button" aria-expanded="false" aria-controls="sub-nav-usingsandbagstoprotectyourhome"> <span>Using sandbags to protect your home</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <div class="menu-featured-container"> <div class="views-element-container"><div class="feature-wrapper"> </div></div> </div> </ul> </li> <li data-group> <a href="/recovery" role="button" aria-expanded="false" aria-controls="sub-nav-recovery"> <span class="menu-item-no-sub">Recovery</span> <span class="material-icons nsw-material-icons notranslate menu-item--hidden" focusable="false" aria-hidden="true">keyboard_arrow_down</span> </a> <div class="nsw-main-nav__sub-nav menu-item--hidden" id="sub-nav-recovery" role="region" aria-label="Recovery Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-recovery"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title" data-group> <a href="/recovery" class="nsw-button nsw-button--light"> <span>Recovery</span> <span class="material-icons nsw-material-icons notranslate rs_do_not_process" focusable="false" aria-hidden="true">east</span> </a> </div> <div class="menu-featured-container"> <div class="views-element-container"><div class="feature-wrapper"> </div></div> </div> </li> <li data-group> <a href="/news-and-events" role="button" aria-expanded="false" aria-controls="sub-nav-newsandevents"> <span class="menu-item-no-sub">News and events</span> <span class="material-icons nsw-material-icons notranslate menu-item--hidden" focusable="false" aria-hidden="true">keyboard_arrow_down</span> </a> <div class="nsw-main-nav__sub-nav menu-item--hidden" id="sub-nav-newsandevents" role="region" aria-label="News and events Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-newsandevents"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title" data-group> <a href="/news-and-events" class="nsw-button nsw-button--light"> <span>News and events</span> <span class="material-icons nsw-material-icons notranslate rs_do_not_process" focusable="false" aria-hidden="true">east</span> </a> </div> <div class="menu-featured-container"> <div class="views-element-container"><div class="feature-wrapper"> </div></div> </div> </li> <li data-group> <a href="/about-us" role="button" aria-expanded="false" aria-controls="sub-nav-aboutus"> <span class="">About us</span> <span class="material-icons nsw-material-icons notranslate menu-item--show" focusable="false" aria-hidden="true">keyboard_arrow_down</span> </a> <div class="nsw-main-nav__sub-nav menu-item--show" id="sub-nav-aboutus" role="region" aria-label="About us Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-aboutus"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title" data-group> <a href="/about-us" class="nsw-button nsw-button--light"> <span>About us</span> <span class="material-icons nsw-material-icons notranslate rs_do_not_process" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list" data-descendants-element-name="main-navigation-l2-link"> <li> <a href="/about-us/what-we-do" role="button" aria-expanded="false" aria-controls="sub-nav-whatwedo"> <span>What we do</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/about-us/careers" role="button" aria-expanded="false" aria-controls="sub-nav-careers"> <span>Careers</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/about-us/diversity-and-inclusion" role="button" aria-expanded="false" aria-controls="sub-nav-diversityandinclusion"> <span>Diversity and inclusion</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/about-us/zones-and-units" role="button" aria-expanded="false" aria-controls="sub-nav-zonesandunits"> <span>Zones and units</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/about-us/partnerships" role="button" aria-expanded="false" aria-controls="sub-nav-partnerships"> <span>Partnerships</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/about-us/donations" role="button" aria-expanded="false" aria-controls="sub-nav-donations"> <span>Donations</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/resources" role="button" aria-expanded="false" aria-controls="sub-nav-resources"> <span>Resources</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/resources?types%5B38406%5D=38406&language=All" role="button" aria-expanded="false" aria-controls="sub-nav-research"> <span>Research</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/resources?types%5B38411%5D=38411&types%5B38416%5D=38416&language=All" role="button" aria-expanded="false" aria-controls="sub-nav-publicationsandreports"> <span>Publications and reports</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/resources?types%5B38421%5D=38421&types%5B38426%5D=38426&language=All" role="button" aria-expanded="false" aria-controls="sub-nav-policiesandprocedures"> <span>Policies and procedures</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="/plan-and-prepare/nsw-state-plans" role="button" aria-expanded="false" aria-controls="sub-nav-nswstateplans"> <span>NSW State plans</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> <li> <a href="https://membersesnswgov.sharepoint.com/sites/myses" role="button" aria-expanded="false" aria-controls="sub-nav-mysesmemberportal"> <span> <span>mySES member portal</span> <span class="material-icons nsw-material-icons menu-external-icons notranslate" title="(opens in new window)">open_in_new</span> </span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> </li> </ul> </li> <li data-group> <a href="/contact" role="button" aria-expanded="false" aria-controls="sub-nav-contact"> <span class="menu-item-no-sub">Contact</span> <span class="material-icons nsw-material-icons notranslate menu-item--hidden" focusable="false" aria-hidden="true">keyboard_arrow_down</span> </a> <div class="nsw-main-nav__sub-nav menu-item--hidden" id="sub-nav-contact" role="region" aria-label="Contact Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-contact"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title" data-group> <a href="/contact" class="nsw-button nsw-button--light"> <span>Contact</span> <span class="material-icons nsw-material-icons notranslate rs_do_not_process" focusable="false" aria-hidden="true">east</span> </a> </div> <div class="menu-featured-container"> <div class="views-element-container"><div class="feature-wrapper"> </div></div> </div> </li> <li data-group> <a href="/volunteer" role="button" aria-expanded="false" aria-controls="sub-nav-volunteer"> <span class="">Volunteer</span> <span class="material-icons nsw-material-icons notranslate menu-item--show" focusable="false" aria-hidden="true">keyboard_arrow_down</span> </a> <div class="nsw-main-nav__sub-nav menu-item--show" id="sub-nav-volunteer" role="region" aria-label="Volunteer Submenu"> <div class="nsw-main-nav__header"> <button class="nsw-icon-button nsw-icon-button--flex js-close-sub-nav" type="button" aria-expanded="true" aria-controls="sub-nav-volunteer"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">keyboard_arrow_left</span> <span>Back<span class="sr-only"> to previous menu</span></span> </button> <button class="nsw-icon-button js-close-nav" type="button" aria-expanded="true"> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">close</span> <span class="sr-only">Close Menu</span> </button> </div> <div class="nsw-main-nav__title" data-group> <a href="/volunteer" class="nsw-button nsw-button--light"> <span>Volunteer</span> <span class="material-icons nsw-material-icons notranslate rs_do_not_process" focusable="false" aria-hidden="true">east</span> </a> </div> <ul class="nsw-main-nav__sub-list" data-descendants-element-name="main-navigation-l2-link"> <li> <a href="/volunteer/unit-volunteer" role="button" aria-expanded="false" aria-controls="sub-nav-unitvolunteer"> <span>Unit volunteer</span> <span class="material-icons nsw-material-icons notranslate" focusable="false" aria-hidden="true">east</span> </a> <ul class="nsw-main-nav__sub-list sr-only" tabindex="-1"> <li class="sr-only"> <a href="/volunteer/unit-volunteer/alpine-search-and-rescue" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-alpinesearchandrescue" tabindex="-1"> Alpine search and rescue </a> </li> <li class="sr-only"> <a href="/volunteer/unit-volunteer/bush-search-and-rescue" role="button" class="sr-only" aria-expanded="false" aria-controls="sub-nav-bushsearchandrescueoperator" tabindex="-1"> Bush search and rescue operator </a> </li> <li class="sr-only"> <a href="/volunteer/unit-volunteer/community-engagement-volunteer" role="button" class="sr-only" aria-expanded="false" 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18.8921 67.6685 18.521 67.6685 18.1255ZM72.8833 21.1797L75.0879 14.0752H76.5381L73.3594 23.2231C73.2861 23.4185 73.1885 23.6284 73.0664 23.853C72.9492 24.0825 72.7979 24.2998 72.6123 24.5049C72.4268 24.71 72.2021 24.876 71.9385 25.0029C71.6797 25.1348 71.3696 25.2007 71.0083 25.2007C70.9009 25.2007 70.7642 25.186 70.5981 25.1567C70.4321 25.1274 70.3149 25.103 70.2466 25.0835L70.2393 23.9849C70.2783 23.9897 70.3394 23.9946 70.4224 23.9995C70.5103 24.0093 70.5713 24.0142 70.6055 24.0142C70.9131 24.0142 71.1743 23.9727 71.3892 23.8896C71.604 23.8115 71.7847 23.6772 71.9312 23.4868C72.0825 23.3013 72.2119 23.0449 72.3193 22.7178L72.8833 21.1797ZM71.2646 14.0752L73.3228 20.2275L73.6743 21.6558L72.7002 22.1538L69.7852 14.0752H71.2646Z" fill="white"/> </g> <defs> <clipPath id="clip0_8607_42121"> <rect width="220" height="20" fill="white" transform="translate(0 8)"/> </clipPath> </defs> </svg> </div> </div> </div> <div id="block-ses-breadcrumbs"> <div class="nsw-container nsw-p-bottom-xs"> <nav aria-label="Breadcrumbs" class="nsw-breadcrumbs"> <ol> <li> <a href="/" >Home</a> </li> <li> <a href="/volunteer" >Volunteer</a> </li> <li> <span >Member self help</span> </li> </ol> </nav> </div> </div> <div id="content"> <a id="main-content" tabindex="-1"></a> <div id="readspeaker-content"> <div id="block-ses-content"> <div class="ses-page__basic"> <div class="page-header"> <div class="page-header-container"> <div class="page-title-container"> <h1 class="nsw-h1"> <span>Member self help</span> </h1> <div class="nsw-intro"> <div><p><span>This page provides NSW SES members with details on how to access the systems and resources available to them. It also provides details on who to contact if you require additional support or assistance.</span></p></div> </div> </div> </div> </div> <div class="nsw-container"> <div class="nsw-p-y-sm"> <div id="block-ses-openreadspeakerblock-2"> <div class="open-readspeaker-ui"> <div id="readspeaker_button" class="rs_skip rsbtn rs_preserve"> <a class="rsbtn_play ses-open-readspeaker-button" title="Listen" accesskey="L" href="//app-oc.readspeaker.com/cgi-bin/rsent?customerid=14485&lang=en_au&readid=readspeaker-content&readclass=ses-page__basic%2Cses-page__landing%2Cses-page__events%2Cses-page__news%2Cresource-container&url=https%3A%2F%2Fwww.ses.nsw.gov.au%2Fvolunteer%2Fmember-self-help"> <span class="rsbtn_left rsimg rspart"><span class="rsbtn_text"><span>Listen</span></span></span> <span class="rsbtn_right rsimg rsplay rspart"></span> </a> </div> </div> </div> </div> </div> <div class="nsw-container"> <div> <div class="nsw-grid"> <div class="nsw-left-col nsw-col-md-6 nsw-col-lg-8"> <div> <div class="nsw-component-wrapper"> <div class="nsw-component"> <div class="nsw-in-page-nav" arai-labelledby="in-page-nav" data-component="in-page-nav" data-descendants-event="click_navigation"> <div id="in-page-nav" class="nsw-in-page-nav__title"> On this page </div> <ul> <li> <a href="#myses"> Access to mySES </a> </li> <li> <a href="#resetpassword"> Reset your password </a> </li> <li> <a href="#emails"> Access your emails </a> </li> </ul> </div> </div> </div> <div class="nsw-component-wrapper"> <div class="nsw-component"> <div class="ses-richtext" data-component="rich-text"> <div><div><h2><a class="ck-anchor" id="myses"><span>Access to mySES</span></a></h2><p>mySES is our internal website which is your single source of truth for information.</p><p>To access go to <a href="https://my.ses.nsw.gov.au"><u>mySES</u></a> and login with your member email address and password. Not sure what your password is? Go to<a href="https://password.ses.nsw.gov.au/"> Password SES</a>.</p><p>If you are experiencing issues or need to report a problem please raise a Service Desk ticket by calling <a href="Tel:1800680737"><strong>1800 680 737</strong></a>.</p></div></div> </div> </div> </div> <div class="nsw-component-wrapper"> <div class="nsw-component"> <div class="ses-richtext" data-component="rich-text"> <div><div><h2><a class="ck-anchor" id="resetpassword"><span>Reset your password</span></a></h2><p>Go to <a href="https://password.ses.nsw.gov.au/">Password SES</a> and follow the steps below.</p><h3>Step 1</h3><p>Click the ‘Reset Password’ link on the left-hand side of the page.<br> </p><div> <div> <img loading="lazy" src="/sites/default/files/2024-05/reset-password-pic-1.png" width="275" height="57" alt="Rest password"> </div> </div> <h3><br>Step 2</h3><p>Enter your member number or NSW SES email address into the Domain User Name field. Then simply click continue.</p><h3>Step 3</h3><p>You will be presented with a set of verification options based on your registration settings. Most users will see a page similar to below where a verification code can be sent to either an email address or mobile phone number (SMS). Select the corresponding email or phone number, type the characters you see in the picture (captcha code/distorted letters), then click continue.<br> </p><div> <div> <img loading="lazy" src="/sites/default/files/2024-02/capcha_pic2b93a_0.png" width="500" height="329" alt="capcha_pic"> </div> </div> <h3>Step 4</h3><p>The verification code will be sent to your email or phone. This could take several minutes. When it arrives please enter the number, fill in the captcha code and click continue.</p><h3>Step 5</h3><p>You can now reset your password. Please enter a new password twice that meets the required complexity, fill in the captcha code and click Reset Password. This can take several minutes so please don’t refresh the page till you see that both your active directory and Office365 has been successfully reset.<br> </p><div> <div> <img loading="lazy" src="/sites/default/files/2024-05/successfull-reset_pic3.png" width="500" height="113" alt="Successful reset password"> </div> </div> <p>If one or both has a fail shown by a red cross, please raise a Service Desk ticket by calling 1800 680 737. You can also have your password reset over the phone at the same time.</p></div></div> </div> </div> </div> <div class="nsw-component-wrapper"> <div class="nsw-component"> <div class="ses-richtext" data-component="rich-text"> <div><div><h2><a class="ck-anchor" id="emails"><span>Access your emails</span></a></h2><p>Office365-based emails now require you to manually sign in using your member email and password. This follows changes made by Microsoft which have prevented automatic sign-in using the member email button.</p><p>Login to <a href="https://outlook.office.com/">Microsoft Outlook</a> and follow the steps to sign in.</p></div></div> </div> </div> </div> </div> </div> <div class="nsw-right-col nsw-col-md-6 nsw-col-lg-4"> <div class="nsw-component-wrapper"> <div class="nsw-component"> <div class="paragraph paragraph--type--blocks paragraph--view-mode--default"> <div><nav role="navigation" aria-labelledby="block-ses-mainnavigation-menu" id="block-ses-mainnavigation"> <h2 class="visually-hidden" id="block-ses-mainnavigation-menu">Sidebar menu</h2> <nav class="nsw-side-nav" data-component="side-nav" data-descendants-event="click_navigation"> <ul class=" nsw-sidenav__list--level-1" data-descendants-element-name="main-navigation-l1-link"> <li class="nsw-sidenav__list-item" data-group> <div class="nsw-side-nav__header"> <a href="/volunteer" data-group-title>Volunteer</a> </div> <ul class=" nsw-sidenav__list--level-2" data-descendants-element-name="main-navigation-l2-link"> <li class="nsw-sidenav__list-item collapsed" data-subgroup> <a href="/volunteer/unit-volunteer" title="Unit volunteer" class="nsw-sidenav__link" data-subgroup-title="" data-drupal-link-system-path="node/68">Unit volunteer</a> </li> <li class="nsw-sidenav__list-item collapsed" data-subgroup> <a href="/volunteer/community-action-team-volunteer" title="Community Action Team volunteer" class="nsw-sidenav__link" data-subgroup-title="" data-drupal-link-system-path="node/261">Community Action Team volunteer</a> </li> <li class="nsw-sidenav__list-item collapsed" data-subgroup> <a href="/volunteer/spontaneous-volunteer" title="Spontaneous volunteer" class="nsw-sidenav__link" data-subgroup-title="" data-drupal-link-system-path="node/266">Spontaneous volunteer</a> </li> <li class="nsw-sidenav__list-item collapsed" data-subgroup> <a href="/volunteer/training" title="Training" class="nsw-sidenav__link" data-subgroup-title="" data-drupal-link-system-path="node/276">Volunteer training</a> </li> <li class="nsw-sidenav__list-item collapsed" data-subgroup> <a href="/volunteer/faqs" title="Frequently asked questions" class="nsw-sidenav__link" data-subgroup-title="" data-drupal-link-system-path="node/271">Frequently asked questions</a> </li> <li class="nsw-sidenav__list-item collapsed" data-subgroup> <a href="https://membersesnswgov.sharepoint.com/sites/myses" class="nsw-sidenav__link" data-subgroup-title="">mySES member login</a> </li> <li class="nsw-sidenav__list-item collapsed" data-subgroup> <a href="/volunteer/wow-day" title="WOW Day" class="nsw-sidenav__link" data-subgroup-title="" data-drupal-link-system-path="node/281">WOW Day</a> </li> <li class="nsw-sidenav__list-item has-active-children" data-subgroup> <a href="/volunteer/member-self-help" title="Member self help" class="nsw-sidenav__link is-current is-active" data-subgroup-title="" data-drupal-link-system-path="node/296" aria-current="page">Member self help</a> </li> </ul> </li> </ul> </nav> </nav> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </a> <button type="button" class="nsw-button nsw-button--dark nsw-button--flex nsw-back-to-top js-back-to-top"></button> </div> <footer class="nsw-footer" data-component="footer" data-descendants-event="click_footer"> <div class="nsw-footer__upper"> <nav role="navigation" aria-labelledby="block-ses-footer-menu" id="block-ses-footer"> <h2 class="visually-hidden" id="block-ses-footer-menu">Footer menu</h2> <div class="nsw-container"> <div class="nsw-footer__group" data-group> <h3 class="nsw-footer__heading" data-group-title> <a href="/about-us" data-drupal-link-system-path="node/66">About us</a> </h3> <ul> <li> <a href="/about-us/what-we-do" data-drupal-link-system-path="node/76">What we do</a> </li> <li> <a href="https://membersesnswgov.sharepoint.com/sites/myses">mySES</a> </li> <li> <a href="/volunteer/member-self-help" data-drupal-link-system-path="node/296" class="is-active" aria-current="page">Member help</a> </li> <li> <a href="/search/resources/all">Resources</a> </li> <li> <a href="/about-us/donations" data-drupal-link-system-path="node/301">Donations</a> </li> <li> <a href="https://www.nswsesva.org.au/">Volunteer Association</a> </li> </ul> </div> <div class="nsw-footer__group" data-group> <h3 class="nsw-footer__heading" data-group-title> <span>Useful links</span> </h3> <ul> <li> <a href="http://www.bom.gov.au/">Bureau of Meteorology</a> </li> <li> <a href="https://www.livetraffic.com/">Live Traffic NSW</a> </li> <li> <a href="https://www.nsw.gov.au/emergency/hazards-near-me-app">Hazards Near Me</a> </li> <li> <a href="https://www.rfs.nsw.gov.au/">NSW Rural Fire Service</a> </li> <li> <a href="https://www.fire.nsw.gov.au/">NSW Fire and Rescue</a> </li> <li> <a href="https://www.ambulance.nsw.gov.au/">NSW Ambulance</a> </li> <li> <a href="https://www.police.nsw.gov.au/">NSW Police</a> </li> 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