CINXE.COM

<!doctype html>      <html class="no-js" lang="en">  <head><script type="text/javascript" src="/_static/js/bundle-playback.js?v=HxkREWBo" charset="utf-8"></script> <script type="text/javascript" src="/_static/js/wombat.js?v=txqj7nKC" charset="utf-8"></script> <script>window.RufflePlayer=window.RufflePlayer||{};window.RufflePlayer.config={"autoplay":"on","unmuteOverlay":"hidden"};</script> <script type="text/javascript" src="/_static/js/ruffle/ruffle.js"></script> <script type="text/javascript"> __wm.init("https://web.archive.org/web"); __wm.wombat("http://www.zendesk.com/help-desk-software","20130510185126","https://web.archive.org/","web","/_static/", "1368211886"); </script> <link rel="stylesheet" type="text/css" href="/_static/css/banner-styles.css?v=S1zqJCYt" /> <link rel="stylesheet" type="text/css" href="/_static/css/iconochive.css?v=3PDvdIFv" />  <title>Help Desk Software and Ticketing Management System by Zendesk</title> <script src="//web.archive.org/web/20130510185126js_/http://cdn.optimizely.com/js/112699136.js"></script> <meta http-equiv="X-UA-Compatible" content="IE=edge,chrome=1"> <meta charset="UTF-8"/> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8"> <meta name="google-site-verification" content="PzQXOcxnfJO3X0ado6i0MY5g3zxp15KFf4PM-khSBBE"/> <link rel="stylesheet" type="text/css" media="all" href="/web/20130510185126cs_/http://www.zendesk.com/wp-content/themes/dist/css/screen.min.a39ecf85.css"/> <link rel="profile" href="http://gmpg.org/xfn/11"/> <link rel="dns-prefetch" href="//web.archive.org/web/20130510185126/http://cdn.zendesk.com/"> <link rel="dns-prefetch" href="//web.archive.org/web/20130510185126/http://ajax.googleapis.com/"> <link rel="pingback" href="http://www.zendesk.com/xmlrpc.php"/> <link rel="shortcut icon" href="https://web.archive.org/web/20130510185126im_/http://www.zendesk.com/wp-content/themes/zendesk-twentyeleven/img/favicon.png"/> <meta property="og:image" content="https://web.archive.org/web/20130510185126im_/http://cdn.zendesk.com/images/blog/zendesk-default-placeholder.jpg"/> <meta property="og:title" content="Help Desk Software 2.0"/> <meta property="og:url" content="https://web.archive.org/web/20130510185126/http://www.zendesk.com/help-desk-software"/>   <meta name="description" content="Zendesk is a trusted provider of hosted help desk software. Our easy to use tools are fast, elegant, and trusted by over 25,000 organizations worldwide."/> <link rel="canonical" href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/help-desk-software"/> <link rel="alternate" type="application/rss+xml" title="Zendesk » Help Desk Software 2.0 Comments Feed" href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/help-desk-software/feed"/> <meta id="syntaxhighlighteranchor" name="syntaxhighlighter-version" content="3.1.3"/> </head> <body class="lang-en"> <script type="text/javascript"> (function(c){var e=document.createElement("script"); e.type='text/javascript';e.async=true; e.src='//web.archive.org/web/20130510185126/http://d1ivexoxmp59q7.cloudfront.net/'+c+'/live.js'; var n=document.getElementsByTagName('script')[0]; n.parentNode.insertBefore(e,n);})('zendesk'); </script> <header class="masthead" role="banner"> <div class="masthead-top col-960"> <header class="site-title"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/" title="Zendesk" rel="home"></a></header> <ul class="list list-vert masthead-top-item masthead-top-i18n"> <li class="first"><a href="#">English<span></span></a> <ul class="list-sub"> <li class="list-item"><a href="https://web.archive.org/web/20130510185126/http://es.zendesk.com/">Español</a></li> <li class="list-item"><a href="https://web.archive.org/web/20130510185126/http://pt.zendesk.com/">Português</a></li> <li class="list-item"><a href="https://web.archive.org/web/20130510185126/http://fr.zendesk.com/">Français</a></li> <li class="list-item"><a href="https://web.archive.org/web/20130510185126/http://de.zendesk.com/">Deutsch</a></li> <li class="list-item"><a href="https://web.archive.org/web/20130510185126/http://ja.zendesk.com/">日本語</a></li> </ul> </li> </ul> <div class="masthead-top-item"> <span class="hr"></span> <a class="masthead-top-cookies">Cookies Policy</a> <span class="hr"></span><a class="masthead-top-login-link login-link" href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/login">LOGIN</a> </div> <div class="clearfix"></div> </div> <div class="primary-menu-bar"> <div class="primary-menu-anchor"></div> <nav class="primary-menu-list-wrap col-960"> <a href="/web/20130510185126/http://www.zendesk.com/" class="lotus"></a> <span class="primary-menu-shim" id="shim1"></span> <ul id="menu-header-navigation" class="primary-menu-list"><li class="menu-item menu-item-type-post_type menu-item-object-page list-parent product"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/key-features">Product</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-page customer service features no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/tour">Customer Service Features</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page internal help desk features no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/it-service-software-tour">Internal Help Desk Features</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page pricing no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/pricing">Pricing</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page compare all plans no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/compare">Compare All Plans</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page demo video no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/demo">Demo Video</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom security no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/zendesksecurity">Security</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom mobile no_children"><a href="/web/20130510185126/http://www.zendesk.com/product/mobile/">Mobile</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page integrations no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/apps">Integrations</a></li> </ul></div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page list-parent resources"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/why-zendesk">Resources</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-page webinars no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/webinars">Webinars</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page benchmarking no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/benchmark-your-support">Benchmarking</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page customer stories no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/why-zendesk/customers">Customer stories</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page whitepapers no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/why-zendesk/whitepapers">Whitepapers</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page events no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/events">Events</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page blog no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/blog">Blog</a></li> </ul></div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page list-parent support"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support">Support</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-page contact us no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/contact">Contact Us</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom support forums no_children"><a href="https://web.archive.org/web/20130510185126/http://support.zendesk.com/">Support Forums</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page documentation no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/documentation">Documentation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page getting started no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/getting-started">Getting Started</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom api no_children"><a href="https://web.archive.org/web/20130510185126/http://developer.zendesk.com/">API</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom training no_children"><a href="https://web.archive.org/web/20130510185126/http://university.zendesk.com/">Training</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom community & user groups no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/community">Community & User Groups</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page services no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/services">Services</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page uptime no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/system-status">Uptime</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page partners no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/partners">Partners</a></li> </ul></div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page list-parent company"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/careers">Company</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-page why zendesk no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/why-zendesk">Why Zendesk</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page careers no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/careers">Careers</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page history no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company">History</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page management team no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/management-team">Management Team</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom legal no_children"><a href="/web/20130510185126/http://www.zendesk.com/company/terms">Legal</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom newsletter no_children"><a href="/web/20130510185126/http://www.zendesk.com/support/newsletter">Newsletter</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page brand assets no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/brand-assets">Brand Assets</a></li> </ul></div> </li> </ul> <div class="primary-menu-bar-cta"> <div class="contact-tel-wrap primary-menu-bar-cta-item"> <a href="https://web.archive.org/web/20130510185126/tel://1-888-670-4887/" class="contact-tel-num"> <span class="ico ico-iphone"></span> 1-888-670-4887 </a> </div> <a class="buy-button sticky orange primary-menu-bar-cta-item button-global-trial" style="" data-plan="trial">Try Zendesk Free</a> </div> <span class="primary-menu-shim" id="shim2"></span> </nav> </div> </header> <article id="post-23257" class="why-zendesk help-desk"> <header> <div class="wrap"> <div class="action-wrap"> <div class="action"> <h1>Help Desk Software 2.0</h1> <a id="play" class=" show wistia-popover[width=960,height=566,playerColor=#636155]" href="https://web.archive.org/web/20130510185126/http://fast.wistia.com/embed/iframe/x7ubhh5y8y?videoWidth=960&videoHeight=540&controlsVisibleOnLoad=true&autoPlay=true&popover=true&plugin%5Bsocialbar%5D%5Bversion%5D=v1&plugin%5Bsocialbar%5D%5Bbuttons%5D=embed-twitter-facebook&plugin%5Bsocialbar%5D%5BtweetText%5D=Have%20a%20better%20relationship%20with%20your%20customers!%20via%20%40zendesk"></a><script charset="ISO-8859-1" src="https://web.archive.org/web/20130510185126js_/http://fast.wistia.com/static/popover-v1.js"></script> </div> </div> </div> </header> <div class="wrap"> <div class="entry-content"> <section class="why-zendesk help-desk"> <h2>Zendesk is help desk software re-imagined</h2><img src="/web/20130510185126im_/http://www.zendesk.com/wp-content/themes/zendesk-twentyeleven/img/blank.gif" class="primary"/><p>Zendesk is help desk software re-imagined. Our customers use our software to provide support to their customers. But what is help desk software? It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests.</p> <p>Zendesk builds on this definition of help desk software by creating a powerful ticket-management platform that allows you to centralize all your customer conversations. You can quickly and easily increase productivity by automating business rules via triggers and automations, and by creating predetermined responses (known as “macros”) to frequently asked questions.</p> <p>Customers appreciate having a single point of contact to get help for their issues. Zendesk enables conversations via web, email, phone, Twitter, Facebook, iPhone, iPad, Android, BlackBerry, Windows Phone, online chat, community forums, knowledge bases and more. No matter how your customer contacts you, Zendesk centralizes all communication so nothing gets ignored.</p> </section> <section class="product"> <h1>Online help desk software that’s ready when you are</h1> <img style="margin-top:15px;" src="/web/20130510185126im_/http://www.zendesk.com/wp-content/themes/zendesk-twentyeleven/img/blank.gif" class="primary"/> <p>Zendesk is ready to use as soon as you create an account. Because it’s online help desk software, you don’t need to worry about servers or software updates, and you can access Zendesk anywhere, from any device. You can download our free native apps to your iPhone, iPad, Android, Blackberry, or Windows Phone and answer help desk tickets on the go.</p> <p>Zendesk is designed to give your support department a broader and user-centered experience. You can easily configure your help desk to match the look and feel of your company – anything from simply changing the logo and color scheme to full blown customization via cascading style sheets (CSS). Moreover, you can choose your own support portal URL and configure your email address so that it matches your website’s domain.</p> </section> <section class="people"> <h1>Your help desk plays well with others</h1> <img style="margin-top: 10px" src="/web/20130510185126im_/http://www.zendesk.com/wp-content/themes/zendesk-twentyeleven/img/blank.gif" class="primary"/> <p>Zendesk’s 90+ integrations make it easy to create a seamless workflow experience and improve productivity by unifying the tools your team already uses into one interface.</p> <p>Zendesk integrates with top online business tools, including CRM solutions like Salesforce.com or Highrise, or business applications like Atlassian JIRA, Google Analytics, and WordPress. Now you can finally close the loop between support and other departments in your company without the headaches of managing and syncing data.</p> </section> </div> </div> </article> </div> <div class="clearfix"></div> <div class="mastfoot" role="contentinfo"> <div class="mastfoot-top"> <div class="col-960"> <nav class="primary-menu-list-wrap"> <ul id="menu-footer-navigation" class="primary-menu-list"><li class="menu-item menu-item-type-post_type menu-item-object-page list-parent product"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/key-features">Product</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-page customer service features no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/key-features">Customer Service Features</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom internal help desk features no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/it-service-software-tour">Internal Help Desk Features</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page pricing no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/pricing">Pricing</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page compare plans no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/compare">Compare Plans</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page demo video no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/demo">Demo Video</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom security no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/zendesksecurity">Security</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom mobile no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/mobile/">Mobile</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page integrations no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/apps">Integrations</a></li> </ul></div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch list-parent special features"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/voice">Special Features</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch voice no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/voice">Voice</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch satisfaction ratings no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/customer-satisfaction-ratings">Satisfaction Ratings</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch analytics no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/gooddata">Analytics</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch internationalization no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/internationalization">Internationalization</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch self-service no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/self-service">Self-service</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch facebook no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/facebook">Facebook</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch twitter no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/twitter">Twitter</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-product_launch ticket sharing no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/ticket-sharing">Ticket Sharing</a></li> </ul></div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page list-parent support"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/contact">Support</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-page contact us no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/contact">Contact Us</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom support forums no_children"><a href="https://web.archive.org/web/20130510185126/http://support.zendesk.com/">Support Forums</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom documentation no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/documentation">Documentation</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom getting started no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/getting-started">Getting Started</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom benchmarking no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/benchmark-your-support">Benchmarking</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom api no_children"><a href="https://web.archive.org/web/20130510185126/http://developer.zendesk.com/">API</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom training no_children"><a href="https://web.archive.org/web/20130510185126/http://university.zendesk.com/">Training</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom user groups no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/zendesk-user-groups">User Groups</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom services no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/services">Services</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom uptime no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/system-status">Uptime</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page partners no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/partners">Partners</a></li> </ul></div> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page list-parent company"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company">Company</a> <div class="primary-menu-list-dropdown"><span class="pin"></span><ul> <li class="menu-item menu-item-type-post_type menu-item-object-page why zendesk no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/why-zendesk">Why Zendesk</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page history no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company">History</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page careers no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/careers">Careers</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page management team no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/management-team">Management Team</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page case studies no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/why-zendesk/customers">Case Studies</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom legal no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/terms">Legal</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom events no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/events">Events</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom webinars no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/webinars">Webinars</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page blog no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/blog">Blog</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page newsletter no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/support/newsletter">Newsletter</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom zendesk reviews no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/product/features/zendesk-reviews">Zendesk Reviews</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page brand assets no_children"><a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/brand-assets">Brand Assets</a></li> </ul></div> </li> </ul> </nav> <section class=".l-island l-island-right"> <form id="cse-search-box" action="/web/20130510185126/http://www.zendesk.com/site-search"> <input type="hidden" name="cx" value="010411366724356528424:3uicq-yft08"/> <input type="hidden" name="ie" value="UTF-8"/> <input type="text" class="field" name="q" placeholder="Search everything"/> <button type="submit" class="submit ico-mglass" name="sa" id="searchsubmit" class="icon" value=""/></button> </form> <div id="cse-search-form" style="width: 100%;">Loading</div> <link rel="stylesheet" href="https://web.archive.org/web/20130510185126cs_/http://www.google.com/cse/style/look/default.css" type="text/css"/> <div class="welcome"> <p class="welcome-greeting">Whom goeth hither? Name thyself friend and be welcome</p> <a class="ico ico-gplus" href="https://web.archive.org/web/20130510185126/https://plus.google.com/+zendesk" rel="publisher"></a> <a class="ico ico-facebook" href="https://web.archive.org/web/20130510185126/http://www.facebook.com/zendesk"></a> <a class="ico ico-twitter" href="https://web.archive.org/web/20130510185126/http://www.twitter.com/zendesk"></a> </div> </section> </div> <div class="clearfix"></div> </div> <div class="mastfoot-bottom"> <div class="col-960"> <a href="https://web.archive.org/web/20130510185126/http://zendesk.com/wall/"><span class="buddhy"></span></a> <nav class="mastfoot-colophon vcard"> <span class="logo"></span> | <a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/privacy">Privacy Policy</a> | <a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/terms">Terms & Conditions</a> <span class="fn org">Zendesk</span> - <span class="adr"> <span class="street-address">989 Market St, Ste 300</span> - <span class="locality">San Francisco</span> - <span class="region">CA</span> <span class="postal-code">94103</span> - <span class="country-name">USA</span> </span> <p>Free Help Desk Software Trial Web-based <a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/help-desk-software">help desk software</a> with an elegant support ticket system and full live chat software functionality.</p> </nav> </div> </div> <div class="clearfix"></div> </div> <div id="overlay" style="display:none"></div> <div id="modal"> <section class="signup"> <header> <div class="trial"> <img alt="Signup for a free trial" src="/web/20130510185126im_/http://www.zendesk.com/wp-content/themes/zendesk-twentyeleven/img/signup/header-cta.png"/> </div> <div class="plan starter"> <h4>STARTER</h4> <div class="price"> <span class="point">$<span>20</span></span> <span class="cycle">Per year</span> </div> </div> <div class="plan regular"> <h4>REGULAR</h4> <div class="price"> <span class="point">$<span>24</span></span> <span class="cycle">Per agent/month</span> </div> </div> <div class="plan plus"> <h4>PLUS</h4> <div class="price"> <span class="point">$<span>49</span></span> <span class="cycle">Per agent/month</span> </div> </div> <div class="plan enterprise"> <h4>ENTERPRISE</h4> <div class="price"> <span class="point">$<span>99</span></span> <span class="cycle">Per agent/month</span> </div> </div> <a class="close"></a> </header> <form id="register" novalidate class="form-signup"> <h3 class="trial">All trials start on the Plus plan where you'll get the best product overview.</h3> <h3 class="buy">You're just a few seconds away from starting a transformation to better customer service.</h3> <ul> <li> <label>Enter your full name</label> <input type="text" placeholder="Full name" id="fullname" name="owner[name]" class="name required"/> </li> <li> <label>Enter a valid email address</label> <input type="email" placeholder="Email" id="email" name="owner[email]" class="email required"/> </li> <li> <label>Enter 5 or more characters</label> <span class="ie-password-label">Password</span> <input type="password" placeholder="Password" id="password" name="owner[password]" class="password required"/> </li> <li> <label>Enter a valid number</label> <input type="text" placeholder="Phone" name="address[phone]" id="phone" class="phone optional"/> </li> <li> <label>Enter your company name</label> <input type="text" placeholder="Company" name="account[name]" id="company_name" class="company required"/> </li> <li> <label>Select # of employees</label> <span class="select" id="select-employees"> <span class="size"></span>Number of employees<span class="toggle"></span> </span> <select type="select" name="account[help_desk_size]" id="numberofemployees" class="employees required"> <option value="-" selected>Number of employees</option> <option value="5000+">5000+</option> <option value="2000-4999">2000-4999</option> <option value="500-1999">500-1999</option> <option value="250-499">250-499</option> <option value="100-249">100-249</option> <option value="50-99">50-99</option> <option value="10-49">10-49</option> <option value="1-9">1-9</option> </select> </li> <li class="domain"> <label class="url">Enter only letters and numbers</label> <input type="text" placeholder="company.zendesk.com" name="account[subdomain]" id="site_address" class="subdomain required"/> <div class="shadow">.zendesk.com</div> </li> <li style="display:none"> <input type="hidden" name="FirstName" value="" id="firstName"/> <input type="hidden" name="LastName" value="" id="lastName"/> <input type="hidden" name="owner[is_verified]" value="1"/> <input type="hidden" name="sfga" value="00D80000000KSY6"/> <input type="hidden" name="trial_extras[Original_PPC_Campaign__c]" id="trial_extras[Original_PPC_Campaign__c]" value=""/> <input type="hidden" name="trial_extras[Original_PPC_Keyword__c]" id="trial_extras[Original_PPC_Keyword__c]" value=""/> <input type="hidden" name="trial_extras[Original_Referrer2__c]" id="trial_extras[Original_Referrer2__c]" value=""/> <input type="hidden" name="trial_extras[Original_Search_Engine2__c]" id="trial_extras[Original_Search_Engine2__c]" value=""/> <input type="hidden" name="trial_extras[Original_Search_String__c]" id="trial_extras[Original_Search_String__c]" value=""/> <input type="hidden" name="trial_extras[Original_Search_Type__c]" id="trial_extras[Original_Search_Type__c]" value=""/> <input type="hidden" name="trial_extras[Last_PPC_Campaign__c]" id="trial_extras[Last_PPC_Campaign__c]" value=""/> <input type="hidden" name="trial_extras[Last_PPC_Keyword__c]" id="trial_extras[Last_PPC_Keyword__c]" value=""/> <input type="hidden" name="trial_extras[Last_Referrer__c]" id="trial_extras[Last_Referrer__c]" value=""/> <input type="hidden" name="trial_extras[Last_Search_Engine__c]" id="trial_extras[Last_Search_Engine__c]" value=""/> <input type="hidden" name="trial_extras[Last_Search_String__c]" id="trial_extras[Last_Search_String__c]" value=""/> <input type="hidden" name="trial_extras[Last_Search_Type__c]" id="trial_extras[Last_Search_Type__c]" value=""/> <input type="hidden" name="trial_extras[Convertro_SID__c]" id="trial_extras[Convertro_SID__c]" value=""/> <input type="hidden" name="trial_extras[GA_VID__c]" id="trial_extras[GA_VID__c]" value=""/> <input type="hidden" name="trial_extras[GA_HID__c]" id="trial_extras[GA_HID__c]" value=""/> <input type="hidden" name="trial_extras[Session_Referrer__c]" id="trial_extras[Session_Referrer__c]" value=""/> <input type="hidden" name="trial_extras[Session_Count__c]" id="trial_extras[Session_Count__c]" value=""/> <input type="hidden" name="trial_extras[Session_First__c]" id="trial_extras[Session_First__c]" value=""/> <input type="hidden" name="trial_extras[Session_Landing__c]" id="trial_extras[Session_Landing__c]" value=""/> <input type="hidden" name="trial_extras[Session_Last__c]" id="trial_extras[Session_Last__c]" value=""/> <input type="hidden" name="trial_extras[Behavioral_1__c]" id="trial_extras[Behavioral_1__c]" value=""/> <input type="hidden" name="trial_extras[Behavioral_2__c]" id="trial_extras[Behavioral_2__c]" value=""/> <input type="hidden" name="trial_extras[Behavioral_3__c]" id="trial_extras[Behavioral_3__c]" value=""/> <input type="hidden" name="trial_extras[Behavioral_4__c]" id="trial_extras[Behavioral_4__c]" value=""/> <input type="hidden" name="trial_extras[Partner_ID__c]" id="trial_extras[Partner_ID__c]" value=""/> <input type="hidden" name="trial_extras[DB_City__c]" id="trial_extras[DB_City__c]" value=""/> <input type="hidden" name="trial_extras[DB_State__c]" id="trial_extras[DB_State__c]" value=""/> <input type="hidden" name="trial_extras[DB_CName__c]" id="trial_extras[DB_CName__c]" value=""/> <input type="hidden" name="trial_extras[DB_CCode__c]" id="trial_extras[DB_CCode__c]" value=""/> <input type="hidden" name="trial_extras[DB_Zip__c]]" id="trial_extras[DB_Zip__c]" value=""/> <input type="hidden" name="trial_extras[Country__c]" id="trial_extras[Country__c]" value="Unknown"/> <input type="hidden" name="account[source]" id="trial_extras[zd_Referer__c]" value=""/> </li> </ul> <ul class="full"> <li class="short"> <div class="languages"> <span class="select language" id="selected-lang">Your web portal will be hosted here, in <a>English</a></span> <select class="language" name="language" id="language"> <option value="de" id="de">Deutsch</option> <option value="en" id="en" selected="selected">English</option> <option value="en-gb" id="en-gb">English (UK)</option> <option value="es" id="es">Español</option> <option value="fr" id="fr">Français</option> <option value="it" id="it">Italiano</option> <option value="nl" id="nl">Nederlands</option> <option value="pt-br" id="pt-br">Português (Brasil)</option> <option value="ru" id="ru">Русский</option> <option value="zh-cn" id="zh-cn">中文(简体)</option> <option value="zh-tw" id="zh-tw">中文(繁體)</option> <option value="ja" id="ja">日本語</option> <option value="ko" id="ko">한국어</option> </select> </div> </li> <li class="full create"> <a class="button button-orange create-account">Create my trial</a> <p class="agreement">By clicking “Create my trial” you agree to the Zendesk <a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/terms" target="_blank">Terms of Service</a> and <a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/privacy" target="_blank">Privacy Policy</a>.</p> </li> </ul> <div class="phantom-wrap"> <span id="phantom" class="phantom"></span> </div> </form> <div class="full loading"> <img src="/web/20130510185126im_/http://www.zendesk.com/wp-content/themes/zendesk-twentyeleven/img/signup/loader.gif"> <p>Building your Zendesk...please wait.</p> </div> </section> <section class="browser" style="display:none;"> <span class="title">Upgrade Your Browser</span> <span class="title title-sub">To use the newest version of Zendesk, we highly recommend that you upgrade your browser.</span> <p>Download the latest version of your browser and then register for your trial using that browser. Note that all of your agents will need to use the latest browser version as well.</p> <ul id="browser-download"> <li><a class="chrome" data-download="https://www.google.com/intl/en/chrome/browser/">Chrome (Best)</a></li> <li><a class="firefox" data-download="http://www.mozilla.org/en-US/firefox/new/">Firefox</a></li> <li><a class="safari" data-download="http://www.apple.com/safari/download/">Safari</a></li> <li class="last"><a class="explorer" data-download="http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-9/worldwide-languages">Internet Explorer 9+</a></li> </ul> <p>If you are required to use your current browser, we will launch your trial experience in a compatible version of Zendesk.</p> <nav> <a class="cancel" id="cancel">Cancel</a> <a class="continue" id="continue">Continue with this browser</a> </nav> </section> </div> <div id="modal" class="privacy policy"> <section class="privacy"> <header> <h4>Cookies Policy</h4> <a class="close"></a> </header> <p>Our <a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/privacy">Privacy Policy</a> contains detailed disclosure about our policies regarding the use of cookies. Please review it to learn which cookies we use, how and why we use them, and how you can disable cookies by changing your browser settings. Please be aware that portions of this website and the Zendesk service will not function properly if you disable cookies. Unless you elect to disable cookies through your browser, by your continued use of this website and the Zendesk service you agree to our use of cookies as described in our <a href="https://web.archive.org/web/20130510185126/http://www.zendesk.com/company/privacy">Privacy Policy</a>.</p> </section> </div>  <script data-cfasync="true" type="text/javascript" src="//web.archive.org/web/20130510185126js_/http://api.demandbase.com/api/v2/ip.js?key=cb334198e711721abab9b3d4c785e482544ca07f&var=dbase"></script><script data-cfasync="true" type="text/javascript" src="/web/20130510185126js_/http://www.zendesk.com/wp-content/themes/dist/js/plugins.min.292490cb.js"></script> <script data-cfasync="true" type="text/javascript" src="/web/20130510185126js_/http://www.zendesk.com/wp-content/themes/zendesk-twentyeleven/assets/javascripts/vendor/selectivizr.js"></script> <script data-cfasync="true" type="text/javascript" src="/web/20130510185126js_/http://www.zendesk.com/wp-content/themes/dist/js/script.min.98788a20.js"></script> <script data-cfasync="true" type="text/javascript"> var _gaq=[['_setAccount','UA-970836-4'],['_setAllowLinker', true],['_trackPageview', location.pathname + location.search + location.hash],['_setDomainName', '.zendesk.com']]; (function(d,t){var g=d.createElement(t),s=d.getElementsByTagName(t)[0];g.async=1; g.src=('https:' == document.location.protocol ? 'https://' : 'http://') + 'stats.g.doubleclick.net/dc.js'; s.parentNode.insertBefore(g,s)}(document,"script")); </script> <script data-cfasync="true" type="text/javascript">(function(c,a){window.mixpanel=a;var b,d,h,e;b=c.createElement("script");b.type="text/javascript";b.async=!0;b.src=("https:"===c.location.protocol?"https:":"http:")+'//web.archive.org/web/20130510185126/http://cdn.mxpnl.com/libs/mixpanel-2.1.min.js';d=c.getElementsByTagName("script")[0];d.parentNode.insertBefore(b,d);a._i=[];a.init=function(b,c,f){function d(a,b){var c=b.split(".");2==c.length&&(a=a[c[0]],b=c[1]);a[b]=function(){a.push([b].concat(Array.prototype.slice.call(arguments,0)))}}var g=a;"undefined"!==typeof f? g=a[f]=[]:f="mixpanel";g.people=g.people||[];h="disable track track_pageview track_links track_forms register register_once unregister identify name_tag set_config people.identify people.set people.increment".split(" ");for(e=0;e<h.length;e++)d(g,h[e]);a._i.push([b,c,f])};a.__SV=1.1})(document,window.mixpanel||[]); mixpanel.init("13f1db1b645be274c145c4a60472514b");</script> <script data-cfasync="true" type="text/javascript"> var _bizo_data_partner_id = "2780"; </script> <script data-cfasync="true" type="text/javascript"> (function(){var b,a,u;a=document.createElement("script");a.type="text/javascript";a.async=true;u=(window.location.protocol==="https:"?"https://web.archive.org/web/20130510185126/https://sjs.":"https://web.archive.org/web/20130510185126/http://js.")+"bizographics.com/insight.min.js";a.src=u;b=document.getElementsByTagName("script")[0];return b.parentNode.insertBefore(a,b)})(); </script> <noscript> <img height="1" width="1" alt="" style="display:none;" src="//web.archive.org/web/20130510185126im_/http://www.bizographics.com/collect/?pid=2780&fmt=gif"/> </noscript> <script type="text/javascript"> // <![CDATA[ var disqus_shortname = 'zendesk'; var disqus_domain = 'disqus.com'; (function () { var nodes = document.getElementsByTagName('span'); for (var i = 0, url; i < nodes.length; i++) { if (nodes[i].className.indexOf('dsq-postid') != -1) { nodes[i].parentNode.setAttribute('data-disqus-identifier', nodes[i].getAttribute('rel')); url = nodes[i].parentNode.href.split('#', 1); if (url.length == 1) url = url[0]; else url = url[1] nodes[i].parentNode.href = url + '#disqus_thread'; } } var s = document.createElement('script'); s.async = true; s.type = 'text/javascript'; s.src = 'http://' + disqus_domain + '/forums/' + disqus_shortname + '/count.js'; (document.getElementsByTagName('HEAD')[0] || document.getElementsByTagName('BODY')[0]).appendChild(s); }()); //]]> </script> <script charset="ISO-8859-1" src="https://web.archive.org/web/20130510185126js_/http://fast.wistia.com/static/popover-v1.js"></script> <script type="text/javascript"> $(document).ready(function(){ }); </script> <script type="text/javascript"> //<![CDATA[ (function($) { data = dbase; if(typeof data != 'undefined') { companyName = data.company_name || ''; emplRange = data.employee_range || ''; audience = data.audience || ''; industry = data.industry || ''; segment = ''; emplCount = data.employee_count || ''; subIndustry = data.sub_industry || ''; audSeg = data.audience_segment || ''; revRange = data.revenue_range || ''; markAlias = data.marketing_alias || ''; ft1000 = data.fortune_1000 || false; fb2000 = data.forbes_2000 || false; visitor = JSON.parse(String($.cookie('gauge'))); department = (typeof visitor != 'undefined' && visitor != null) ? visitor.dept : ''; level = ''; interest = ''; country = data.country_name || ''; countryCode = data.country || ''; state = data.state || ''; city = data.city || ''; // Same as function _convert // Takes the employee count and // designates the ZD company size var ceiling = 'undefined'; if(emplCount != '') { ceiling = emplCount; } else if(emplRange != ''){ ceiling = emplRange.split('-')[1], segment; } if(ceiling != 'undefined' && ceiling > 0) { if(ceiling > 1999) { segment = 'ENT'; } else if(ceiling > 249) { segment = 'MM'; } else if(ceiling > 9) { segment = 'SMB'; } else { segment = 'VSB'; } } else if(emplRange === '5000+') { segment = 'ENT'; } else { segment = 'none'; } if(segment === 'none' && ($.cookie('gauge'))) { if(typeof visitor.segment != 'undefined' && visitor.segment != 'none') { segment = visitor.segment; } } if(data.company_name) { _gaq.push(['_setCustomVar', 1, 'Company Name', companyName, 1 ]); } else { _gaq.push(['_setCustomVar', 1, 'Company Name', data.registry_company_name, 1 ]); } _gaq.push(['_setCustomVar', 2, 'Employee Range', emplRange, 1]); _gaq.push(['_setCustomVar', 3, 'Audience', audience, 1]); _gaq.push(['_setCustomVar', 4, 'Industry', industry, 1 ]); _gaq.push(['_setCustomVar', 5, 'ZDCompanySize', segment, 1 ]); _gaq.push(['_setCustomVar', 6, 'Sub Industry', subIndustry, 1 ]); _gaq.push(['_setCustomVar', 7, 'Audience Segment', audSeg, 1 ]); _gaq.push(['_setCustomVar', 8, 'Revenue Range', revRange, 1 ]); _gaq.push(['_setCustomVar', 9, 'Marketing Alias', markAlias, 1 ]); _gaq.push(['_setCustomVar', 10, 'Fortune 1000', ft1000, 1 ]); _gaq.push(['_setCustomVar', 11, 'Forbes 2000', fb2000, 1 ]); _gaq.push(['_setCustomVar', 12, 'Department', department, 1 ]); _gaq.push(['_setCustomVar', 13, 'Level', level, 1 ]); _gaq.push(['_setCustomVar', 14, 'Interest', interest, 1 ]); _gaq.push(['_setCustomVar', 15, 'DB Country', country, 1 ]); _gaq.push(['_setCustomVar', 16, 'DB Country Code', countryCode, 1 ]); _gaq.push(['_setCustomVar', 17, 'DB State', state, 1 ]); _gaq.push(['_setCustomVar', 18, 'DB City', city, 1 ]); _gaq.push(['_trackEvent','Demandbase','API Resolution','IP API',0,1]); var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://web.archive.org/web/20130510185126/https://ssl' : 'https://web.archive.org/web/20130510185126/http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); } })(jQuery); //]]> </script> <script data-cfasync="true" src="//web.archive.org/web/20130510185126js_/http://www.google.com/jsapi" type="text/javascript"></script> <script data-cfasync="true" type="text/javascript"> (function() { var cx = '010411366724356528424:3uicq-yft08'; var gcse = document.createElement('script'); gcse.type = 'text/javascript'; gcse.async = true; gcse.src = (document.location.protocol == 'https:' ? 'https:' : 'http:') + '//web.archive.org/web/20130510185126/http://www.google.com/cse/cse.js?cx=' + cx; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(gcse, s); })(); </script> <script data-cfasync="true" src="//web.archive.org/web/20130510185126js_/http://munchkin.marketo.net/munchkin.js" type="text/javascript"></script> <script>mktoMunchkin("110-EVY-570");</script> <script data-cfasync="true" type="text/javascript"> _qoptions={qacct:"p-f6oxljvyy7ztk",labels:"_fp.event.Sign up for Free Trial "}; </script> <script data-cfasync="true" type="text/javascript" src="//web.archive.org/web/20130510185126js_/http://secure.quantserve.com/quant.js"></script> <noscript> <img src="//web.archive.org/web/20130510185126im_/http://secure.quantserve.com/pixel/p-f6oxljvyy7ztk.gif?labels=_fp.event.Sign+up+for+Free+Trial" style="display: none;" border="0" height="1" width="1" alt="Quantcast"/> </noscript> <script data-cfasync="true" type="text/javascript" src="https://web.archive.org/web/20130510185126js_/https://s3.amazonaws.com/saaspulse-cdn/sdr.js"></script> <script data-cfasync="true" type="text/javascript"> setTimeout(function(){var a=document.createElement("script"); var b=document.getElementsByTagName('script')[0]; a.src=document.location.protocol+"//web.archive.org/web/20130510185126/http://dnn506yrbagrg.cloudfront.net/pages/scripts/0010/8132.js?"+Math.floor(new Date().getTime()/3600000); a.async=true;a.type="text/javascript";b.parentNode.insertBefore(a,b)}, 1); </script> <script data-cfasync="true" type="text/javascript"> $(window).load(function(){ var subdomain = window.location.host.split('.')[0]; if(subdomain != 'www') { $.cookie('disable_redirect', 'true', {expires: 730, path: '\/', domain: 'zendesk.com'}); } }); </script> <img src="https://web.archive.org/web/20130510185126im_/https://secure.leadback.advertising.com/adcedge/lb?site=695501&betr=adcomq12013_cs=[+]1[720],3[8760]" width="1" height="1" border="0"> <script type="text/javascript"> piAId = '21822'; piCId = '2161'; (function() { function async_load(){ var s = document.createElement('script'); s.type = 'text/javascript'; s.src = ('https:' == document.location.protocol ? 'https://web.archive.org/web/20130510185126/https://pi' : 'https://web.archive.org/web/20130510185126/http://cdn') + '.pardot.com/pd.js'; var c = document.getElementsByTagName('script')[0]; c.parentNode.insertBefore(s, c); } if(window.attachEvent) { window.attachEvent('onload', async_load); } else { window.addEventListener('load', async_load, false); } })(); </script> <script type="text/javascript"> // <![CDATA[ var disqus_shortname = 'zendesk'; var disqus_domain = 'disqus.com'; (function () { var nodes = document.getElementsByTagName('span'); for (var i = 0, url; i < nodes.length; i++) { if (nodes[i].className.indexOf('dsq-postid') != -1) { nodes[i].parentNode.setAttribute('data-disqus-identifier', nodes[i].getAttribute('rel')); url = nodes[i].parentNode.href.split('#', 1); if (url.length == 1) url = url[0]; else url = url[1] nodes[i].parentNode.href = url + '#disqus_thread'; } } var s = document.createElement('script'); s.async = true; s.type = 'text/javascript'; s.src = 'http://' + disqus_domain + '/forums/' + disqus_shortname + '/count.js'; (document.getElementsByTagName('HEAD')[0] || document.getElementsByTagName('BODY')[0]).appendChild(s); }()); //]]> </script> </body> </html>