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Cómo usar Jira Service Management | Atlassian
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15.6137 3.94474 15.289 4.44981Z" fill="white"/> </svg> </a> <div class="adg4-nav-inner"> <div class="overlay-style overlay-color"></div> <div class="overlay-style overlay-clickable"><button class="close-all"></button></div> <a href="/es/software/jira/service-management" class="header-link" data-event="clicked" data-uuid="8df67de0-18-logo-link" data-event-component="linkButton" data-event-container="globalNavWac-ADG4" data-schema-version="1" data-product-key="jiraSoftware" > <img class="header-logo" alt="Jira Service Management" src="https://wac-cdn.atlassian.com/misc-assets/adg4-nav/HeaderLogoJiraServiceManagement.svg" style="aspect-ratio: 250/24;"> </a> <button class="mobile-toggle" title="Mobile menu"> <hr class="top" /> <hr class="mid mid1" /> <hr class="mid mid2" /> <hr class="bot" /> </button> <div class="menu-right"> <div class="menu-popout"> <div class="inter-popout-container"> <ul class="nav-links"> <li class="cta-mobile"> <a class="cta button--one button--regular button--primary" href="/es/software/jira/service-management/free" data-event="clicked" data-uuid="8df67de0-18-cta-mobile" data-event-component="linkButton" data-event-container="globalNav-cta-mobile" data-schema-version="1" data-product-key="jiraSoftware" data-label-english="Get it free" >Consíguelo gratis</a> </li> <li class="outline-element"></li> <li id="adg4-nav-link-features" class="nav-link productNav single adg4-nav-link-features"> <a class="nav-link-button main current-page-false" data-navlinkid="nav-link-2288f1ea-e6d9-42d0-979a-9be7c7e06cac" href="/es/software/jira/service-management/features" data-event="clicked" data-uuid="2288f1ea-e6-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Funciones </a> </li> <li id="adg4-nav-link-solutions" class="nav-link productNav has-dropdown multi adg4-nav-link-solutions"> <button class="nav-link-button main current-page-false" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f" data-event="clicked" data-uuid="b27dd1e0-76-link" data-event-component="linkButton" data-event-container="globalNav-navigation-link" data-schema-version="1" data-product-key="jiraSoftware" > Soluciones <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> <svg class="desktop" width="11" height="6" viewBox="0 0 11 6" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M9.19995 1.18182L5.19995 4.81818L1.19995 1.18182" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"></path></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-d5d02957-36b7-4a06-8ff1-e91b2b063cf4" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> Por caso práctico <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-aaaaf4ba-b9a5-48e3-a902-83ba7dda8a31" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> Por capacidad <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <button class="mobile-nav-link nav-link-button" data-tabid="tab-69c99647-9a00-48d1-8569-ad470e975af8" data-navlinkid="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> Por sector <svg class="mobile" width="6" height="10" viewBox="0 0 6 10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.36377 1L5.00013 5L1.36377 9" stroke="#101214" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"/></svg> </button> <div class="dropdown-content" id="nav-link-b27dd1e0-76c9-4150-af9c-f71ba3a1bb7f"> <div class="dropdown-content-inner"> <div class="tab-buttons-area"> </div> <div class="tab-content-area productNav cols-3"> <div id="column-d5d02957-36b7-4a06-8ff1-e91b2b063cf4" class="singular-column-content active"> <p class="column-title">Por caso práctico</p> <a href="/es/software/jira/service-management/itsm-software" data-event="clicked" data-uuid="287ca4ff-e6" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Soporte de TI</a> <a href="/es/software/jira/service-management/it-operations" data-event="clicked" data-uuid="747f5065-67" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Operaciones de TI</a> <a href="/es/software/jira/service-management/features/enterprise-service-management" data-event="clicked" data-uuid="bfa0bd2a-82" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Equipos empresariales</a> <a href="/es/software/jira/service-management/customer-service-software" data-event="clicked" data-uuid="67c07098-96" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Servicio de atención al cliente</a> <a href="/es/software/jira/service-management/hr" data-event="clicked" data-uuid="7074e36b-13" data-event-component="linkButton" data-event-container="global-Product-Nav-link-in-dropdown" data-schema-version="1" data-product-key="jiraSoftware" >Human Resources</a> </div> <div id="column-aaaaf4ba-b9a5-48e3-a902-83ba7dda8a31" class="singular-column-content "> <p class="column-title">Por 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url("https://wac-cdn.atlassian.com/dam/jcr:6b69cd67-d9ae-49d0-98aa-e34b0b77c206/headers_768ANDmobile-02.png?cdnVersion=2574") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 540px) and (max-width: 767px) { [data-container-id="10cd8982-d983-4031-9432-fcc52148e1ab"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:6b69cd67-d9ae-49d0-98aa-e34b0b77c206/headers_768ANDmobile-02.png?cdnVersion=2574") ; background-position: ; background-repeat: no-repeat ; background-size: ; } } @media (min-width: 768px) and (max-width: 1023px) { [data-container-id="10cd8982-d983-4031-9432-fcc52148e1ab"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:6b69cd67-d9ae-49d0-98aa-e34b0b77c206/headers_768ANDmobile-02.png?cdnVersion=2574") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1024px) and (max-width: 1439px) { [data-container-id="10cd8982-d983-4031-9432-fcc52148e1ab"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:73b8e51a-47b8-4127-9b48-c2255abf2b2c/headers_768ANDmobile-01.png?cdnVersion=2574") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } @media (min-width: 1440px) { [data-container-id="10cd8982-d983-4031-9432-fcc52148e1ab"] { background-image: url("https://wac-cdn.atlassian.com/dam/jcr:b0b67dcd-a35b-4e87-b449-3e20f065f067/headers_768ANDmobile-03.png?cdnVersion=2574") ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } } </style> <div class="row flex-container"> <div class="column column-md-8 column-md-offset-2 text-center no-flex" > <div class="component component--heading"> <h1 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Cómo usar Jira Service Management: guías, tutoriales y demos </h1> </div> </div> <div class="column column-md-6 column-md-offset-3 text-center no-flex" > <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Todo lo que necesitas saber para empezar a usar </br>Jira Service Management </h3> </div> </div> </div> </div> <div class="container-fluid"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-offset-1 xs-cozy-bottom no-flex" > <div class="component component--heading-textblock text-oversized text-center"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Guías </h2> <p>Independientemente de si Jira Service Management es nuevo para ti, si formas a tus compañeros de equipo o si te dispones a mejorar tus habilidades de gestión de servicios, estas guías lo abarcan todo, desde los aspectos básicos hasta las prácticas recomendadas detalladas.</p> </div> </div> <div class="column column-md-4 text-center " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="d351697e" alt="Ilustración de un libro con una bombilla" class="component__image xs-outerspace-bottom" style="height:140px;" src="https://wac-cdn.atlassian.com/dam/jcr:2ed4d99c-a07c-4795-8212-3452e3e1fd94/book-lightbulb.svg?cdnVersion=2574" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Resumen de Jira Service Management </h3> <p>¿Qué es Jira Service Management y a quién va destinado? En este resumen, vamos a reducir Jira Service Management a los aspectos básicos. Además, explicaremos toda la jerga de Jira.</p> </div> </div> <div class="component component--link-button "> <a href="/es/software/jira/service-management/product-guide/overview" data-event="clicked" data-uuid="1b45cc28-62" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ir a la guía" data-label-english="Go to guide" class="component__link link-arrow " > Ir a la guía<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 text-center " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="5cc91c97" alt="Portapapeles" class="component__image xs-outerspace-bottom" style="height:140px;" src="https://wac-cdn.atlassian.com/dam/jcr:34f1804b-0bcd-4c1e-897c-8aeb0c460e34/Clipboard%205%20bullets.svg?cdnVersion=2574" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Inicio </h3> <p>En esta guía encontrarás todo lo que necesitas saber sobre cómo empezar a usar Jira Service Management Cloud. La desglosamos en casos prácticos para que te resulte más fácil.</p> </div> </div> <div class="component component--link-button "> <a href="/es/software/jira/service-management/product-guide/getting-started/service-request-management" data-event="clicked" data-uuid="72d9afaa-96" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ir a la guía" data-label-english="Go to guide" class="component__link link-arrow " > Ir a la guía<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 text-center " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap anchorLastItem s0 between block-theme-one-reduce-padding "> <div class="component component--image-heading-textblock text-center margin-default"> <div class="component__image image-center"> <img id="1cdb275b" alt="Trofeo" class="component__image xs-outerspace-bottom" style="height:140px;" src="https://wac-cdn.atlassian.com/dam/jcr:fa1fedbb-e8ab-430b-9fe3-f515bf9c5b69/illustrations-spot-Trophy.svg?cdnVersion=2574" loading="lazy" /> </div> <div class="component__heading-textblock"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Consejos y sugerencias </h3> <p>¿Listo para ir más allá de los fundamentos básicos? Consulta esta guía y descubre cómo llevar Jira Service Management al siguiente nivel.</p> </div> </div> <div class="component component--link-button "> <a href="/es/software/jira/service-management/product-guide/tips-and-tricks/automation" data-event="clicked" data-uuid="a39ac4f5-06" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ir a la guía" data-label-english="Go to guide" class="component__link link-arrow " > Ir a la guía<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> </div> </div> <div class="container-fluid theme-one"> <div class="row flex-container reduced-row"> <div class="column column-md-10 column-md-offset-1 xs-comfortable-top xs-cozy-bottom no-flex" > <div class="container-fluid"> <div class="row flex-container"> <div class="column column-md-8 flexCol alignContentStretch alignItemsStretch justifyCenter noWrap no s0 between" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Descubre las funciones de Jira Service Management </h2> <p>Nuestras demos bajo demanda te permiten elegir tu propio recorrido, tanto si quieres profundizar en funciones específicas como si simplemente quieres saber lo que ofrece nuestra solución. Para ver preguntas y respuestas en directo con expertos en productos, únete a nuestro seminario web de demo de una hora de duración.</p> </div> <div class="component component--link-button "> <a href="/es/software/jira/service-management/demo" data-event="clicked" data-uuid="a8b427a7-51" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Ver demos" data-label-english="View demos" class="component__link button button--one button--regular button--primary " > Ver demos </a> </div> </div> <div class="column column-md-4 flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between" > <div class="component component--image image-center"> <img id="70c9ddc3" alt="Ilustraciones de diferentes formatos multimedia" class="component__image" src="https://wac-cdn.atlassian.com/dam/jcr:fceba6cf-6900-482f-9aab-538ea09f92d3/see-jsm-in-action.png?cdnVersion=2574" loading="lazy" /> </div> </div> </div> </div> </div> </div> </div> <div class="container-fluid xs-comfortable" data-container-id="13b62845-2c08-4f26-b5d0-ab814f25d807"> <style class="background-image-styles" data-for="13b62845-2c08-4f26-b5d0-ab814f25d807"> [data-container-id="13b62845-2c08-4f26-b5d0-ab814f25d807"] { background-image: linear-gradient(0deg, #DEEBFF 0%, rgba(222, 235, 255, 0) 100%); ; background-position: center ; background-repeat: no-repeat ; background-size: cover ; } </style> <div class="row flex-container reduced-row"> <div class="column column-md-6 column-md-offset-3 xs-cozy-bottom text-center no-flex" > <div class="component component--heading-textblock"> <h2 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Recursos adicionales </h2> <p>Pero espera: aún hay más. Sumérgete en estos recursos para ir más allá.</p> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Documentación del producto </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Documentación de Jira Service Management </h3> </div> <div class="component component--link-button "> <a href="https://support.atlassian.com/jira-service-management-cloud/resources/" data-event="clicked" data-uuid="c008e6e8-53" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Más información" data-label-english="Learn more" class="component__link link-arrow " > Más información<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Comunidad de Atlassian </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Recién llegado al grupo de la comunidad de Jira Service Management </h3> </div> <div class="component component--link-button "> <a href="https://community.atlassian.com/t5/New-to-Jira-Service-Management/gh-p/newtojsm" data-event="clicked" data-uuid="8f78ba88-cd" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Más información" data-label-english="Learn more" class="component__link link-arrow " > Más información<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Atlassian University </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Cursos recomendados </h3> </div> <div class="component component--link-button "> <a href="https://university.atlassian.com/student/catalog/list?category_ids=21562-jira-service-management" data-event="clicked" data-uuid="1e217840-d2" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Más información" data-label-english="Learn more" class="component__link link-arrow " > Más información<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Eventos </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Centro de eventos de ITSM </h3> </div> <div class="component component--link-button "> <a href="https://events.atlassian.com/itsm-events-hub" data-event="clicked" data-uuid="e9bb9f60-98" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Más información" data-label-english="Learn more" class="component__link link-arrow " > Más información<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > ACTUALIZACIONES DE PRODUCTOS </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Descubre qué hay en la hoja de ruta de Jira Service Management Cloud </h3> </div> <div class="component component--link-button "> <a href="/es/roadmap" data-event="clicked" data-uuid="252205d3-2e" data-event-component="linkButton" data-event-container="linkButton" data-schema-version="1" data-product-key="jiraSoftware" data-label="Más información" data-label-english="Learn more" class="component__link link-arrow " > Más información<svg class="link-arrow-image" width="11px" height="8px" viewBox="0 0 11 8" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"><g class="group-path" transform="translate(-138.000000, -586.000000)" fill="#0052CC"><path d="M145.2803,586.507862 L144.2193,587.568863 L145.9393,589.287862 L138.7503,589.287862 C138.3363,589.287862 138.0003,589.623862 138.0003,590.037862 C138.0003,590.451862 138.3363,590.787862 138.7503,590.787862 L145.9393,590.787862 L144.2193,592.507862 L145.2803,593.568863 L148.8103,590.037862 L145.2803,586.507862 Z"></path></g></g></svg> </a> </div> </div> </div> <div class="column column-md-4 " > <div class="intra-div flexCol alignContentStretch alignItemsStretch justifyStart noWrap no s0 between column__background n0 block-theme-one-reduce-padding "> <div class="component component--heading"> <h6 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- eyebrows heading" > Recursos </h6> </div> <div class="component component--heading"> <h3 class="fnt-wt font-wt- fnt-mg font-mgn- fnt-ln font-lnh- heading" > Biblioteca de recursos de Jira Service Management </h3> </div> <div class="component component--link-button "> <a href="/es/software/jira/service-management/resources" data-event="clicked" data-uuid="270f4f0e-66" data-event-component="linkButton" 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