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(max-width:900px){.size4{grid-template-columns:100%;grid-template-rows:23.438rem 1rem 23.438rem 1rem 23.438rem 1rem 23.438rem}}.size4 .image-0{grid-column:1;grid-row-end:4;grid-row-start:1;height:37.5rem;min-width:50rem;width:50rem}@media screen and (max-width:1400px){.size4 .image-0{height:19.313rem;min-width:25.75rem;width:25.75rem}}@media screen and (max-width:900px){.size4 .image-0{grid-row-end:1;height:23.438rem;min-width:100%;width:100%}}.size4 .image-1{grid-column:3;grid-row:2;height:16rem;min-width:16rem;width:16rem}@media screen and (max-width:1400px){.size4 .image-1{height:8.188rem;min-width:8.188rem;width:8.188rem}}@media screen and (max-width:900px){.size4 .image-1{grid-column:1;grid-row:3;height:23.438rem;min-width:100%;width:100%}}.size4 .image-2{grid-column:5;grid-row-end:2;grid-row-start:1;height:16rem;min-width:16rem;width:16rem}@media screen and (max-width:1400px){.size4 .image-2{height:8.188rem;min-width:8.188rem;width:8.188rem}}@media screen and (max-width:900px){.size4 .image-2{grid-column:1;grid-row:5;height:23.438rem;margin-left:0;min-width:100%;width:100%}}.size4 .image-3{grid-column-end:5;grid-column-start:3;grid-row:4;height:20.5rem;min-width:27.313rem;width:27.313rem}@media screen and (max-width:1400px){.size4 .image-3{height:11.125rem;min-width:14.813rem;width:14.813rem}}@media screen and (max-width:900px){.size4 .image-3{grid-column:1;grid-row:7;height:23.438rem;min-width:100%;width:100%}}.related-stories--in-story{padding:0}@media screen and (min-width:1024px){.related-stories--in-story{margin-bottom:1.5rem;margin-top:1.5rem}}.related-stories--in-story+p{margin-block-start:0}.related-stories--in-story .related-stories__title{font-size:2rem}.related-stories--in-story .related-stories__container{flex-direction:row;gap:1.5rem;margin-bottom:1.5rem;overflow:hidden}@media screen and (min-width:768px){.related-stories--in-story .related-stories__container{gap:2rem}}.related-stories--in-story 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3.5rem}@media(min-width:1024px){.marquee__container{flex-direction:row}.marquee__container.reverse-order{flex-direction:row-reverse}}.marquee__container--title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;line-height:110%}@media(min-width:768px){.marquee__container--title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:3rem;font-weight:200;line-height:110%}}@media(min-width:1024px){.marquee__container--title{margin-bottom:1.5rem}}.marquee__container--subtitle{font-size:1rem;font-weight:700;line-height:120%;margin-bottom:.75rem}.marquee__container--description{padding:1.5rem 1.5rem 0}@media(min-width:768px){.marquee__container--description{padding:0 3rem}}@media(min-width:1024px){.marquee__container--description{display:flex;flex-direction:column;justify-content:center;padding-left:3.75rem;width:50%}.marquee__container--description.reverse-order{padding-left:0;padding-right:3rem}}.marquee__container--description p{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.25rem;font-size:1.5rem;font-weight:400;line-height:160%;line-height:120%;max-width:420px}.marquee__container--description .cta-container{align-items:flex-start;display:flex;flex-direction:column;gap:1.8rem;padding-top:2.25rem}@media(min-width:1024px){.marquee__container--description .cta-container{flex-direction:row}}.marquee__container--description .cta-container a{background-color:transparent;border:1px solid #000;color:#000;font-family:Segoe 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#000;display:flex;flex-direction:row;padding-top:1rem}.moreTopic__img{height:68px;margin-right:1rem;width:120px}.moreTopic__link{color:#000;cursor:pointer}.moreTopic__link:hover{text-decoration:underline}.moreTopic__link:visited{color:#000}.moreTopic+.article__paragraph--subtitleDescription{margin-top:5.5rem}.multistatCallout{margin-bottom:3rem;margin-top:3rem}.multistatCallout__container{border-bottom:1px solid #000;border-top:1px solid #000;padding-bottom:2rem;padding-top:2rem}@media screen and (min-width:1280px){.multistatCallout__container--inner{width:95%}}.multistatCallout__title{font-size:1.5rem;font-weight:300;line-height:120%;margin-bottom:4px;width:-moz-fit-content;width:fit-content}@media screen and (min-width:768px){.multistatCallout__title{font-size:2rem;line-height:110%}}.multistatCallout__subtitle{font-size:1rem;font-weight:400;line-height:120%}@media screen and (min-width:768px){.multistatCallout__subtitle{font-size:1.25rem;line-height:160%}}.multistatCallout__credit{font-size:1rem;font-style:italic;font-weight:400;line-height:120%;margin-top:1rem;text-align:right}.multistatCallout__row{align-items:flex-start;display:flex;flex-direction:column;padding:1.5rem 0}.multistatCallout__row:not(:last-child){border-bottom:1px solid #000}@media screen and (min-width:768px){.multistatCallout__row{align-items:center;flex-direction:row}}.multistatCallout__percentage{font-size:2rem;font-style:normal;font-weight:300;line-height:110%;margin-right:2rem}@media screen and (min-width:768px){.multistatCallout__percentage{font-size:3rem;line-height:110%;min-width:6.875rem}}.multistatCallout__text{font-size:1.375rem;font-weight:300;line-height:120%}@media screen and (min-width:768px){.multistatCallout__text{font-size:32px;line-height:110%}}.multistateToggle__title{border-top:1px solid #000}.multistateToggle__subtitle,.multistateToggle__title{font-size:1.25rem;line-height:160%}.multistateToggle__container{margin:1.5rem 0;position:relative}.multistateToggle__subContainer{position:relative}.multistateToggle__widthContainer{display:flex;margin-left:-12.5%;max-width:100vw;overflow:hidden;position:relative;width:100%;width:100vw}@media screen and (min-width:375px){.multistateToggle__widthContainer{margin-left:-10%;width:120%}}@media screen and (min-width:1440px){.multistateToggle__widthContainer{max-width:1400px}}@media screen and (min-width:1600px){.multistateToggle__widthContainer{max-width:1600px}}.multistateToggle__image{display:none;width:100%}.multistateToggle__image.active{display:block}.multistateToggle__tabs{align-items:center;display:flex;flex-direction:column;justify-content:center;margin-bottom:1.5rem;margin-top:2rem}@media screen and (min-width:641px){.multistateToggle__tabs{flex-direction:row}}.multistateToggle__button{align-content:center;align-items:center;background-color:#fff;border:1px solid #000;color:#000;cursor:pointer;display:flex;font-size:1rem;justify-content:center;min-height:3.125rem;min-width:12.5rem;outline-offset:2px;padding:0 .5rem;transition:.4s}.multistateToggle__button.active{background-color:#000;color:#fff}@media screen and (-ms-high-contrast:active){.multistateToggle__button.active{-ms-high-contrast-adjust:none;background-color:Highlight!important;border-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.multistateToggle__button.active{-ms-high-contrast-adjust:none;background-color:Highlight!important;border-color:Highlight!important}}.multistateToggle__caption{font-size:12px;margin-bottom:3rem;margin-top:2rem;position:relative;width:100%}.multistateToggle__caption>br+b{display:block;margin-top:1rem}@media screen and (min-width:1024px){.multistateToggle__caption{font-size:.75rem;left:100%;margin-top:0;max-width:21.5rem;padding-left:calc(2rem + 50px);padding-right:5rem;position:absolute;top:0}}@media screen and (min-width:450px)and (max-width:768px){.multistateToggle__caption{padding-right:0}}@media screen and (min-width:640px)and (max-width:768px){.multistateToggle__caption{max-width:30rem}}.multistateToggle__credit{font-size:.75rem}.pages-grid{display:flex;flex-direction:column;gap:2.25rem;padding-inline:1.75rem;position:relative;top:-5.25rem}@media(min-width:640px){.pages-grid{align-items:flex-start;flex-direction:row;flex-wrap:wrap;justify-content:space-between;row-gap:2.25rem;top:-4.6875rem}}.page-item{display:flex;flex-direction:column}@media(min-width:640px){.page-item{height:39.5rem;max-width:300px}}.page-item__image{margin-bottom:1.875rem}@media(min-width:640px){.page-item__image{height:320px}}.page-item__title{border-bottom:1px solid #000;color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.5rem;font-weight:300;font-weight:200;line-height:120%;margin-bottom:1.125rem;padding-bottom:.75rem}@media(min-width:1024px){.page-item__title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;font-weight:200;line-height:110%}}.page-item__bodywrapper{display:flex;flex-direction:column;flex-grow:1;justify-content:space-between}.page-item__description{font-size:1rem;font-weight:400;line-height:120%}.page-item__description,.page-item__link{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif}.page-item__link{font-size:1.25rem;font-weight:700;line-height:160%}.page-item__link:visited{color:#000}.page-item__link--text{text-decoration:underline}.quote{align-content:center;align-items:flex-start;border-bottom:1px solid #000;border-top:1px solid #000;display:flex;flex-direction:column;font-size:2.25rem;font-weight:200;margin:1.5rem 0 1rem}@media(min-width:768px){.quote{border:none;flex-direction:row;font-size:2.75rem}}.quote .mark{background-color:transparent;background-image:linear-gradient(180deg,hsla(0,0%,100%,0) 19%,var(--highlight-color) 0)}@media screen and (-ms-high-contrast:active){.quote .mark{background-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.quote .mark{background-color:Highlight!important;color:HighlightText!important}}.quote__image{padding-block-start:1.25rem;width:100%}@media(min-width:768px){.quote__image{margin-right:1.5rem;padding-block-start:0}}.quote__image>img{min-width:10rem}.quote__stat{color:#000;font-size:5.125rem;font-weight:300;letter-spacing:-.02em;padding-right:1.5rem}@media(min-width:768px){.quote__stat{font-size:6rem}}@media(min-width:1024px){.quote__stat{font-size:6.5rem}}.quote__author{font-size:1rem;font-weight:600;line-height:100%;margin-top:1rem}.quote__words{color:#000;display:flex;flex-direction:column;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2.25rem;font-weight:200;line-height:110%;padding:1.25rem 0}@media(min-width:768px){.quote__words{border-bottom:1px solid #000;border-top:1px solid #000;color:#000;font-family:Segoe 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0;--quote-configurable-borderTopHeight:1px;--quote-configurable-borderBottomHeight:1px;--quote-configurable-borderColor:#000;--quote-configurable-text-size:2.25rem;--quote-configurable-text-lineheight:100%;--quote-configurable-text-weight:get-font-weight(light)}.quote-configurable{align-content:center;align-items:flex-start;border:none;display:flex;flex-direction:column;font-size:var(--quote-configurable-text-size);font-weight:var(--quote-configurable-text-weight);line-height:var(--quote-configurable-text-lineheight);margin:var(--quote-configurable-margin);max-width:45rem}@media(min-width:768px){.quote-configurable{flex-direction:row}}.quote-configurable .mark{background-color:transparent;background-image:linear-gradient(180deg,hsla(0,0%,100%,0) 19%,var(--highlight-color) 0)}@media screen and (-ms-high-contrast:active){.quote-configurable .mark{background-color:Highlight!important;color:HighlightText!important}}@media(forced-colors:active){.quote-configurable .mark{background-color:Highlight!important;color:HighlightText!important}}.quote-configurable__image{width:100%}@media(min-width:768px){.quote-configurable__image{margin-right:1.5rem}}.quote-configurable__image>img{min-width:10rem}.quote-configurable__stat{color:#000;font-size:5.125rem;font-weight:300;letter-spacing:-.02em;padding-right:1.5rem}@media(min-width:768px){.quote-configurable__stat{font-size:6rem}}@media(min-width:1024px){.quote-configurable__stat{font-size:6.5rem}}.quote-configurable__author{font-size:var(--quote-configurable-text-size);font-weight:600;line-height:var(--quote-configurable-text-lineheight);margin-top:1rem}.quote-configurable__author-container{margin-top:1rem}.quote-configurable__words{border-bottom-width:var(--quote-configurable-borderBottomHeight);border-image:var(--quote-configurable-borderColor) 1;border-style:solid;border-inline:none;border-top-width:var(--quote-configurable-borderTopHeight);color:#000;display:flex;flex-direction:column;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:var(--quote-configurable-text-size);font-size:2.25rem;font-weight:var(--quote-configurable-text-weight);font-weight:200;line-height:var(--quote-configurable-text-lineheight);line-height:110%;padding:var(--quote-configurable-padding)}@media(min-width:768px){.quote-configurable__words{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2.75rem;font-size:var(--quote-configurable-text-size);font-weight:200;font-weight:var(--quote-configurable-text-weight);line-height:110%;line-height:var(--quote-configurable-text-lineheight)}.quote-configurable__words.stat{flex-direction:row}.quote-configurable__words.none{border-bottom:0;border-top:0}}.quote-configurable mark{padding:0 5px}.quote-configurable__source{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:.75rem;font-weight:400;line-height:150%;line-height:140%}.quote-configurable__source a{color:#0067b8;text-decoration:underline}.quote-configurable__caption{font-weight:700}@media screen and (max-width:768px){.quote-configurable__small{flex-direction:column-reverse}}.related-content-featured{margin:0 auto;max-width:720px;padding-top:0;width:100%}@media(min-width:992px){.related-content-featured{max-width:1000px;padding-top:0}}.related-content-featured__container{background:var(--neutral-off-white,#f4f3f5);display:flex;flex-direction:column;padding:1.5rem;position:relative}@media(min-width:992px){.related-content-featured__container{flex-direction:row;padding:2.5rem}.related-content-featured__image{flex:1 1;margin-left:auto;max-width:400px;min-height:300px;padding-left:6rem}}.related-content-featured__image-inner{height:100%}.related-content-featured__content{flex:2 1;margin-top:-2.5em;order:1;width:90%;z-index:2}@media(min-width:992px){.related-content-featured__content{align-self:flex-end;margin-top:0;order:0}}.related-content-featured__title{font-family:Segoe UI Variable Display,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:20px;font-weight:700;line-height:120%;line-height:1em;max-width:380px;text-transform:uppercase;z-index:1}@media(min-width:400px)and (max-width:1999px){.related-content-featured__title{font-size:calc(16px + 1vw)}}@media(min-width:2000px){.related-content-featured__title{font-size:36px}}@media(min-width:992px){.related-content-featured__title{left:2.5rem;max-width:500px}}.related-content-featured__title span{background-image:linear-gradient(hsla(0,0%,100%,0) 20%,var(--highlight-color) 0)}.related-content-featured__description{color:var(--neutral-black,#000);font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1.5rem;font-size:16px;font-style:normal;font-weight:400;line-height:120%;line-height:1.6em;margin-top:2.5rem;max-width:500px}@media(min-width:400px)and (max-width:1999px){.related-content-featured__description{font-size:calc(14.5px + .375vw)}}@media(min-width:2000px){.related-content-featured__description{font-size:22px}}.related-content-featured__link{margin-top:2rem}.seeMore{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;line-height:110%;margin-bottom:1rem}.seeMore__header{border-bottom:1px solid #000}.seeMore__container{padding-bottom:3rem;padding-inline:3rem;position:relative}.seeMore__container--newsletter{margin:0 auto;padding-inline:1.75rem}@media(min-width:768px){.seeMore__container--newsletter{padding-inline:0;padding-bottom:0;width:100%}}.seeMore__image--container{object-fit:contain;overflow:hidden;position:relative}.seeMore__subcontainer{display:flex;flex-direction:column;width:100%}@media screen and (min-width:769px){.seeMore__subcontainer{flex-direction:row}}.seeMore__column--left,.seeMore__column--right{border-bottom:1px solid #d2d2d2;padding:1rem 0 2rem}@media screen and (min-width:640px){.seeMore__column--left,.seeMore__column--right{border-bottom:none;width:100%}}@media screen and (min-width:769px){.seeMore__column--left,.seeMore__column--right{margin:21px 0;padding:0}.seeMore__column--left{border-right:1px solid #d2d2d2;padding-right:2rem}}@media screen and (max-width:768px){.seeMore__column--left{border-bottom:1px solid #d2d2d2}}@media screen and (min-width:769px){.seeMore__column--right{padding-left:2rem}.seeMore__info{width:90%}}.seeMore__brow{font-size:1rem;font-weight:700;margin-bottom:.5rem;margin-top:1rem}.seeMore__brow,.seeMore__headline{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;line-height:120%}.seeMore__headline{font-size:1.5rem;font-weight:200}.seeMore__title{font-weight:400;margin-bottom:.5rem;position:relative}.seeMore__cta,.seeMore__title{color:#000;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:1rem;line-height:120%}.seeMore__cta{font-weight:700;position:absolute;right:0;text-decoration:underline}.seeMore__image{aspect-ratio:16/9;transition:all .85s ease;width:100%}.seeMore__image--link{display:block}.seeMore__image:hover{transform:scale(1.1)}.newsection{padding:5rem 2rem 7.5rem;position:relative;scroll-behavior:smooth}@media(min-width:1024px)and (max-width:1279px){.newsection{padding:3.75rem 2rem 5.62rem 30.12rem}}@media(min-width:1280px){.newsection{padding:3.75rem 0 5.62rem 30.12rem}}.newsection__content{margin:0 auto;max-width:100%;position:relative}.newsection.no-top-margin{margin-top:0;padding-top:0}.newsection.no-bottom-margin{margin-bottom:0;padding-bottom:0}.newsection.no-top-bottom-margin{margin-bottom:0;margin-top:0;padding-bottom:0;padding-top:0}@media(min-width:640px){.alt-content__content.section-two-column{column-count:2;column-gap:3.75rem;margin-right:3.75rem;max-width:unset}}.alt-content__content--download,.alt-content__content--tail{column-count:1;margin-right:3.75rem;margin-top:3.75rem}.alt-content__content--download.section-two-column p,.alt-content__content--tail.section-two-column p{max-width:unset}.alt-content__content--download .report-download,.alt-content__content--tail .report-download{align-items:flex-start}.alt-content__content--download .report-download a,.alt-content__content--tail .report-download a{background-color:#fff;text-decoration:none}.alt-content__content--download .report-download a:hover,.alt-content__content--tail .report-download a:hover{background-color:#000;color:#fff}.alt-content__content--tail{margin:0}@media(min-width:992px){.alt-content__content--tail{margin-right:3.75rem;margin-top:3.75rem}}.alt-content__content--download.section-two-column{margin-right:0}@media(min-width:640px){.alt-content__content--download.section-two-column{margin-right:3.75rem}}.newsection-header__wrapper{margin-bottom:3.5rem}@media(min-width:992px){.newsection-header__wrapper{margin-top:2.5rem;max-width:45rem}}.newsection-header__title{color:#000;color:#243a5e;font-family:Segoe UI,system-ui,-apple-system,blinkmacsystemfont,seravek,roboto,helvetica,arial,sans-serif;font-size:2rem;font-weight:300;font-weight:200;line-height:110%;line-height:120%;margin-bottom:2.5rem}.highlighted{color:#000;line-height:145%;margin-bottom:2.5rem}.section-header__wrapper{margin-bottom:6.25rem;margin-top:var(--wti-space-btw-sections);max-width:100rem;padding:3.75rem 7.5rem 0;transform:translateX(-184px);width:100vw}@media screen and (max-width:1024px){.section-header__wrapper:not(.unstyled){transform:translateX(-198px)}}@media screen and (max-width:768px){.section-header__wrapper:not(.unstyled){transform:translateX(-178px)}}@media screen and (max-width:640px){.section-header__wrapper:not(.unstyled){padding:1.25rem 1.25rem 0;transform:translateX(-120px)}}@media screen and (max-width:425px){.section-header__wrapper:not(.unstyled){padding:1.25rem 1.25rem 0;transform:translateX(-32px)}}.section-header__wrapper.inline{margin-bottom:0}.section-header__wrapper.unstyled{margin-bottom:2.5rem;margin-top:6.75rem;max-width:unset;padding:0;transform:translateX(0);width:unset}.section-header__wrapper.article{margin:0;max-width:unset;padding:0;transform:none}.section-header__container{background-color:#fff;display:flex;justify-content:space-between;padding:3.75rem 3.75rem 0}@media screen and (max-width:1225px){.section-header__container{flex-flow:column}}@media screen and (max-width:1024px){.section-header__container{justify-content:flex-start}}.section-header__container.inline{padding-bottom:4rem}.section-header__container.unstyled{background-color:transparent;padding:0}.section-header__container.article{padding:0}.section-header__column-title{display:flex;margin-bottom:1.875rem}@media screen and (max-width:640px){.section-header__column-title{margin-bottom:0}}.section-header__column-title.unstyled{margin-bottom:0}.section-header__order{margin-right:1.25rem}.section-header__order,.section-header__title{font-size:3rem;font-weight:200;padding:.5rem 0}@media screen and (max-width:1024px){.section-header__order,.section-header__title{font-size:2rem}}@media screen and (max-width:425px){.section-header__order,.section-header__title{font-size:1.5rem}}.section-header__title{border-radius:10px;max-width:30.313rem;padding:.5rem 1rem .5rem 0}.section-header__title.inline,.section-header__title.unstyled{max-width:100%}@media screen and (max-width:425px){.section-header__title{font-weight:300}}.section-header__title.article{background-color:#fff;font-weight:700;margin-top:-2rem;max-width:100%;padding-left:.5rem;text-transform:uppercase}@media screen and (max-width:640px){.section-header__title.article{color:#000;font-size:1.5rem;font-weight:700;margin-top:0;padding:3.5rem 0 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srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/09/3bf4129c-9b08-4e11-8938-279d3ded8978-MSFT_WTI-annual_hero_1920x1080_66ec0a084ed72.webp><source media="(min-width: 481px) and (max-width: 1023px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/05/MSFT_WTI-annual_hero-788x496-1.webp><source media="(max-width: 480px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/09/12592b04-8ec4-4b1e-95bd-b3070767c6b3-MSFT_WTI-annual_hero-mobile_1080x1080_66ec0a375851d.webp><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/09/3bf4129c-9b08-4e11-8938-279d3ded8978-MSFT_WTI-annual_hero_1920x1080_66ec0a084ed72.webp alt="A digital illustration of objects representing work and communication in the foreground leading to a figure moving past them and looking out on a peaceful landscape." class="lazyload hero-report__image"></picture></div></div><div class="report-title report--title" style=background-color:#fff><p class=report-title__category>Work Trend Index Annual Report</p><div class=report-title__container><h1 class=report-title__text><span style="background-image:linear-gradient(180deg,rgba(255,255,255,0) 20%,#30e4d0 0)">Will AI Fix Work?</span></h1><h2 class=report-title__subtext>The pace of work is outpacing our ability to keep up. AI is poised to create a whole new way of working.</h2><p class="report-title__date report--title__date">May 9, 2023</p><div class=report-title__infoContainer><p class="report-title__caption report--title__caption">Illustration by Jon Han with inspiration from Bing Image Creator</p><p class="report-title__caption report--title__caption captionLink">Read more about the process <a href=https://www.microsoft.com/en-us/worklab/experimenting-with-ai-as-a-creative-collaborator target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Link | Experimenting with AI as a Creative Collaborator ">here</a>.</p></div></div></div></div><div class="report__main annual"><div id=main class="report__main-content annual" role=main tabindex=-1 data-clarity-region=article><div class=generic-content__wrapper><section class="section null" style=background:#fff><div class="section__content null"><div class=generic-content__wrapper><div class=intro><div class=intro__paragraph><p class="paragraph report__paragraph"><span class=paragraph__container><span class=paragraph__dropcap><span class="paragraph__dropcap--initial paragraph__dropcap--initial-2" aria-hidden=true>T</span></span></span><span class=sr-only> <strong>The platform shift to AI is underway</strong> and will completely transform the way people work. And for many, the fix can't come soon enough. The pace of work has increased exponentially—along with the crush of data, information, and always-on communications. People are struggling to shoulder the weight of it all, while business leaders feel pressure to increase productivity amid economic uncertainty. We spend more and more of our days separating the signal from the noise—at the expense of creativity. And the tax on individual productivity is compounding, undermining organizational productivity and global GDP.<br clear=none><br clear=none>AI can help lift the burden. To date, AI has mostly been on autopilot. Now, next-generation copilots will work alongside people, freeing us from digital debt and fueling innovation. Organizations that embrace AI will unleash creativity and unlock productivity for everyone—ushering in a new wave of productivity growth and value creation.<br clear=none></span><span aria-hidden=true><strong>he platform shift to AI is underway</strong> and will completely transform the way people work. And for many, the fix can't come soon enough. The pace of work has increased exponentially—along with the crush of data, information, and always-on communications. People are struggling to shoulder the weight of it all, while business leaders feel pressure to increase productivity amid economic uncertainty. We spend more and more of our days separating the signal from the noise—at the expense of creativity. And the tax on individual productivity is compounding, undermining organizational productivity and global GDP.<br clear=none><br clear=none>AI can help lift the burden. To date, AI has mostly been on autopilot. Now, next-generation copilots will work alongside people, freeing us from digital debt and fueling innovation. Organizations that embrace AI will unleash creativity and unlock productivity for everyone—ushering in a new wave of productivity growth and value creation.<br clear=none></span></p></div></div><p class="paragraph report__paragraph">“This new generation of AI will remove the drudgery of work and unleash creativity,” said Satya Nadella, Chairman and CEO, Microsoft. “There's an enormous opportunity for AI-powered tools to help alleviate digital debt, build AI aptitude, and empower employees.”<br clear=none><br clear=none>To ready leaders and businesses for the age of AI, we surveyed 31,000 people in 31 countries and analyzed trillions of Microsoft 365 productivity signals, along with labor trends from the LinkedIn Economic Graph. The data points to three urgent insights business leaders must know as they look to quickly and responsibly <a href=https://blogs.microsoft.com/blog/2023/05/09/introducing-the-microsoft-365-copilot-early-access-program-and-2023-microsoft-work-trend-index/ target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Link | Introducing the Microsoft 365 Copilot Early Access Program and 2023 Microsoft Work Trend Index">adopt AI</a> .</p><div class="moreInfo top report"><div class=moreInfo__container></div><div class=report-sideBarAsset><p class=report-sideBarAsset__title>Download the executive summary</p><div class=report-sideBarAsset__container><div class=report-sideBarAsset__pdf><button id=sidebar-download-button33896 class=report-sideBarAsset__download data-bi-area=Body_ContentSide data-bi-type=Download data-bi-id="For a PDF for the full report, see below." aria-label="Download file"><svg alt="Download file" width=46 height=46 viewBox="0 0 46 46" fill=none><circle cx=23 cy=23 r=23 fill=white></circle><path d="M17.8889 29.2222H28.5556C29.0465 29.2222 29.4444 29.6202 29.4444 30.1111C29.4444 30.5611 29.11 30.933 28.6762 30.9919L28.5556 31H17.8889C17.398 31 17 30.602 17 30.1111C17 29.6611 17.3344 29.2892 17.7683 29.2303L17.8889 29.2222H28.5556H17.8889ZM23.1016 15.0081L23.2222 15C23.6722 15 24.0441 15.3344 24.103 15.7683L24.1111 15.8889V25.0006L26.7839 22.3293C27.0995 22.0138 27.5933 21.9851 27.9413 22.2433L28.041 22.3293C28.3566 22.6449 28.3853 23.1387 28.1271 23.4867L28.041 23.5864L23.8508 27.7767C23.5352 28.0923 23.0414 28.121 22.6934 27.8628L22.5937 27.7767L18.4034 23.5864C18.0563 23.2393 18.0563 22.6765 18.4034 22.3293C18.719 22.0138 19.2128 21.9851 19.5608 22.2433L19.6605 22.3293L22.3333 25.003V15.8889C22.3333 15.4389 22.6677 15.067 23.1016 15.0081L23.2222 15L23.1016 15.0081Z" fill=#323232></path></svg></button><div class="atom-image_wrapper atom-image_wrapper-constrained report-sideBarAsset__image"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2024/09/a762e7b4-9a20-4c58-9f3c-925412419d06-MSFT_WTI-annual_one-pager_thumbnail_66ec0ad17ece0.webp alt="Icon illustration of performance" class="lazyload atom-image_image" aria-label=Image></div></div></div><p class=report-sideBarAsset__text>For a PDF for the full report, see below.</p></div></div><p class="paragraph report__paragraph"></p><nav class=sectionNavbar><h4 class=sectionNavbar__title>Three findings</h4><ul class=sectionNavbar__list><li><a href=#one class=sectionNavbar__list--item aria-label="1. Digital debt is costing us innovation"><span>1. Digital debt is costing us innovation <i class="sectionNavbar__list--item-icon ms-Icon ms-Icon--ChevronRight" aria-hidden=true></i></span></a></li><li><a href=#two class=sectionNavbar__list--item aria-label="2. There’s a new AI-employee alliance"><span>2. There’s a new AI-employee alliance <i class="sectionNavbar__list--item-icon ms-Icon ms-Icon--ChevronRight" aria-hidden=true></i></span></a></li><li><a href=#three class=sectionNavbar__list--item aria-label="3. Every employee needs AI aptitude"><span>3. Every employee needs AI aptitude <i class="sectionNavbar__list--item-icon ms-Icon ms-Icon--ChevronRight" aria-hidden=true></i></span></a></li></ul></nav><div class=report-download><a data-bi-area="" data-bi-type="" data-bi-id="" class=report-download__link href=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/e3227681-b882-4050-b201-a631431ad2a5-WTI_Will_AI_Fix_Work_060723.pdf rel="noopener noreferrer" target=_blank>Click to download the full report</a></div><p class="paragraph report__paragraph"></p></div></div></section><section class="section null shaded" style=background:#fafafa><div class="section__content null"><div class=generic-content__wrapper><div id=one class="section-header__wrapper unstyled" style=background-color:transparent><div class="section-header__container unstyled"><div class="section-header__column-title unstyled"><p class="section-header__title unstyled">1. Digital debt is costing us innovation</p></div><div class=section-header__column-percentage></div></div></div><p class="paragraph report__paragraph"><strong>We’re all carrying digital debt:</strong> the inflow of data, emails, meetings, and notifications has outpaced humans’ ability to process it all. And the pace of work is only intensifying. Everything feels important, so we spend our workdays trying to get out of the red. Nearly 2 in 3 people (64%) say they struggle with having the time and energy to do their job—and those people are 3.5x more likely to also struggle with innovation and strategic thinking. And nearly 2 in 3 leaders (60%) are already feeling the effects, saying that a lack of innovation or breakthrough ideas on their teams is a concern. There are only so many minutes in the day—and every minute we spend managing this digital debt is a minute not spent on the creative work that leads to innovation. In a world where creativity is the new productivity, digital debt is more than an inconvenience—it’s impacting business.</p><div class=image><div class=image__title--wrapper><h2 class=image__title>The Weight of the Workday</h2><span class=image__subtitle><p>With the balance of work hours spent communicating, 68% of people say they don’t have enough uninterrupted focus time during the workday.</p></span></div><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/d8d246d5-321d-4535-891c-eb95b028b40a-DataViz1_desktop_1920x1920.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/cdf2f503-4748-4550-a782-ead59205e474-DataViz1_tablet_768x768.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/cdf2f503-4748-4550-a782-ead59205e474-DataViz1_tablet_768x768.svg alt="Chart based on the image of a scale, showing 23% of time spent in Teams meetings, 19% in Teams chat, and 15% in email, forming 57% of the time spent communicating. The other side shows 7% of time spent in OneNote, 8% in Powerpoint, 10% in Word, and 18% in Excel, forming 43% of the time spent in creation." class="lazyload image__image"></picture><div class="image__caption bottom"><span></span><br><b class=image__credit>Illustration by Manuel Bortoletti</b><div id=67opBPCwYrL25pU2XBRznN class="shareAsset__container horizontal"><span class=shareAsset__title>Share</span></div></div></div><div class=report__quote style=--highlight-color:#ffffff><div class=quote><div id=6ka7tsh33lZ2z0qYktAetb class="shareAsset__container vertical"><span class=shareAsset__title>Share</span></div><div class=quote__words><p><span>68% of people say they don’t have enough uninterrupted focus time during the workday.</span></p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">Hours worked, workday span, and time spent in meetings have steadily <a href=https://www.microsoft.com/en-us/worklab/work-trend-index/great-expectations-making-hybrid-work-work data-bi-area=Body_Content data-bi-type=Link data-bi-id="Link | Work Trend Index Great Expectations: Making Hybrid Work Work">increased</a> over the past few years—it’s easier than ever to communicate and harder than ever to keep up. Taking a closer look at how people spend their time, it’s clear that a lack of focus time, the search for information, and the volume of constant communications have an opportunity cost. Sixty-eight percent of people say they don’t have enough uninterrupted focus time during the workday. And 62% of survey respondents say they struggle with too much time spent searching for information in their workday. Across the Microsoft 365 apps, the average employee spends 57% of their time communicating (in meetings, email, and chat) and 43% creating (in documents, spreadsheets, and presentations). <sup>1</sup> The heaviest email users (top 25%) spend 8.8 hours a week on email, and the heaviest meeting users (top 25%) spend 7.5 hours a week in meetings. <sup>2</sup> And this global average includes frontline workers— for knowledge workers, who rely even more on digital communication, the share of the week taken up by emails and meetings is even greater. AI can tip the balance in people’s favor to reclaim time and energy for the important work that fuels innovation.</p><div class=image><div class=image__title--wrapper><h2 class=image__title>Top 5 Obstacles to Productivity</h2><span class=image__subtitle><p>The data reveals an urgent need to make meetings more effective—people report ‘inefficient meetings’ as their number one productivity disruptor.</p></span></div><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/91552398-5c90-4439-80ec-c7a059676c80-DataViz2_desktop_1920x1920.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/c6526302-820f-43d1-b45b-ab1e109964dc-DataViz2_tablet_768x768.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/14f9f8ef-984e-4813-91ef-864dce06f0ee-MSFT_WTI_data-viz_for-handoff_050823_MSFT_WTI_Annual2023_DataViz2_mobile_375x375.svg alt="Chart showing people carrying boulders up a hill. Each boulder represents an obstacle to productivity. The top 5 obstacles to productivity: 1. Having inefficient meetings. 2. Lacking clear goals. 3. Having too many meetings. 4. Feeling uninspired. 5. Not easily finding the information I need." class="lazyload image__image"></picture><div class="image__caption bottom"><span><p>Survey question: In your current day-to-day role, please rank the following based on how disruptive they are to your productivity.</p></span><br><b class=image__credit>Illustration by Manuel Bortoletti</b><div id=3x3IeuDhWS6pHHJSoWVkOA class="shareAsset__container horizontal"><span class=shareAsset__title>Share</span></div></div></div><p class="paragraph report__paragraph">Take meetings, for example. People report that the number one productivity disruptor is inefficient meetings, followed closely by having too many meetings at number three. Most people say it’s difficult to brainstorm in a virtual meeting (58%) or catch up if they joined a meeting late (57%), that next steps at the end of a meeting are unclear (55%), and that it’s hard to summarize what happens (56%). And since February 2020, people are in 3x more Teams meetings and calls per week (192%).</p><p class="paragraph report__paragraph">The data shows a clear need to make meetings better. Today, only 1 in 3 people (35%) think they would be missed in the majority of their meetings. But meeting FOMO is real. Asked what makes meetings worthwhile, people’s top motivation was, “I will receive information that will help me do my job better”—ahead of giving feedback, making decisions, or advancing their career. With AI, every meeting becomes a digital artifact. When meetings are more than a point in time, you can engage and interact with them when and how it works best for you, whether synchronously or asynchronously. </p><p class="paragraph report__paragraph">Take action:</p><ul class="paragraph--list report__paragraph--list"><li><p class="paragraph report__paragraph">Identify and address your organization’s <strong>productivity disruptors</strong> with insights from employee listening.</p></li><li><p class="paragraph report__paragraph">Radically <a href=https://www.microsoft.com/en-us/worklab/how-to-be-the-boss-of-all-10080-minutes-in-a-week target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Link | There Are 10,080 Minutes in a Week. Here's How to Be the Boss of All of Them">rethink the workday</a> . As AI frees up time and energy, protect <strong>focus time</strong> for the creative work that leads to innovation.</p></li><li><p class="paragraph report__paragraph">Think of meetings as a <strong>digital artifact</strong> and not just a point in time. Encourage people to leverage AI-powered intelligent meeting recaps, transcripts, and recordings to engage with meetings how and when it works best for them. </p></li></ul><p class="paragraph report__paragraph"></p></div></div></section><section class="section null" style=background:#fff><div class="section__content null"><div class=generic-content__wrapper><div id=two class="section-header__wrapper unstyled" style=background-color:transparent><div class="section-header__container unstyled"><div class="section-header__column-title unstyled"><p class="section-header__title unstyled">2. There’s a new AI-employee alliance</p></div><div class=section-header__column-percentage></div></div></div><p class="paragraph report__paragraph"><strong>Amid concerns of AI replacing jobs,</strong> the data revealed an unexpected insight: employees are more eager for AI to lift the weight of work than they are afraid of job loss to AI. While 49% of people say they’re worried AI will replace their jobs, even more—70%—would delegate as much work as possible to AI to lessen their workloads.</p><p class="paragraph report__paragraph">“It’s fascinating that people are more excited about AI rescuing them from burnout than they are worried about it eliminating their jobs,” said author and organizational psychology professor Adam Grant. And it turns out people are looking for AI to help in almost every aspect of their work. Not only did 3 in 4 people tell us they would be comfortable using AI for administrative tasks (76%), but most people also said they would be comfortable using it for analytical (79%) and even creative work (73%). People are also looking for AI to assist with finding the right information and answers they need (86%), summarizing their meetings and action items (80%), and planning their day (77%).</p><div class=report__quote style=--highlight-color:#ffffff><div class=quote><div id=7GWvjnoLL0OmDtODqTdj5m class="shareAsset__container vertical"><span class=shareAsset__title>Share</span></div><div class=quote__words><p><span>“</span><span>It’s fascinating that people are more excited about AI rescuing them from burnout than they are worried about it eliminating their jobs.</span><span>”</span></p><p class=quote__author>—Adam Grant, author and organizational psychology professor</p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">And the AI optimism doesn’t stop there. People also believe it can enhance creativity, from formulating ideas for their work (76%) to editing their work (75%). The more people understand AI, the more they see its promise to help with the most meaningful parts of their jobs. For example, 87% of workers in creative roles <sup>3</sup> who are extremely familiar with AI said they’d be comfortable using AI for creative aspects of their job.</p><div class=image><div class=image__title--wrapper><h2 class=image__title>AI’s Productivity Promise</h2><span class=image__subtitle><p>Amid fears of AI job loss, business leaders are 2x more likely to choose ‘increasing employee productivity’ than ‘reducing headcount’ when asked what they would most value about AI in the workplace.</p></span></div><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/11b61471-e3f6-4234-89ad-bf59445b0eec-DataViz3_desktop_1920x1590.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/e0091f60-f04f-433c-8d59-6bdedfba1cc8-DataViz3_tablet_768x768.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/a0c5bcf0-f207-416f-950e-b4c2d6562839-DataViz3_mobile_375x375.svg alt="Chart showing how business leaders would use AI. From most to least, those uses are: increasing employee productivity at 31%; helping employees with necessary, but repetitive/mundane tasks at 29%; increasing employee wellbeing at 26%; eliminating employee time-spend on low-value activities at 25%;, augmenting/enhancing human capabilities at 24%; accelerating employees’ pace of work at 24%; enabling employees to access and recall institutional knowledge at 21%; helping understand if employees’ work is aligned to company goals at 21%; removing the coordinating challenges of hybrid work (e.g. scheduling virtual meetings) at 20%; increasing inclusivity at 18%; and reducing headcount at 16%." class="lazyload image__image"></picture><div class="image__caption bottom"><span><p>Survey question: If the growth of artificial intelligence (AI) in the workplace could lead to the following benefits, which would add the most value to your workplace?</p></span><br><b class=image__credit>Illustration by Manuel Bortoletti</b><div id=2LTgSH87iRSRZTGdTvfXxr class="shareAsset__container horizontal"><span class=shareAsset__title>Share</span></div></div></div><p class="paragraph report__paragraph">The data shows that business leaders are looking to empower people with AI rather than replace them—they’re 2x more interested in using AI to increase productivity than to cut headcount. In fact, reducing headcount was last on the list of what leaders would value from AI. After “increasing productivity,” leaders’ top hopes for AI are to: help employees with necessary but repetitive tasks, increase employee wellbeing, eliminate employee time spent on low-value activities, enhance employees’ capabilities, and accelerate employees’ pace of work.</p><div class=image><div class=image__title--wrapper><h2 class=image__title>Work in 2030: What People Want—That AI Can Deliver </h2><span class=image__subtitle><p>Asked to imagine work in 2030, people we surveyed say they’d most value changes that saved them time—like producing high-quality work and learning new skills faster.</p></span></div><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/54ef6e52-95ad-44d2-b0c8-dd3f27dc6bb2-DataViz4_desktop_1920x1920.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/983dbf37-9762-419d-bdff-10a11990b5bd-DataViz4_tablet_738x860.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/79cafdd3-d778-4d16-9874-8c4b5772e170-DataViz4_mobile_375x375.svg alt="A bar chart showing how people would change their work experience, ranking from most valuable to least: save time, work smarter, end information overload, banish busywork, solve search, and unleash creativity." class="lazyload image__image"></picture><div class="image__caption bottom"><span><p>Survey question: Imagine how work could change by 2030. If you could make any of the following changes to your work experience, without any additional effort required on your part, which would you most value?</p></span><br><b class=image__credit>Illustration by Manuel Bortoletti</b><div id=6Q2BD2gHowLjiiEH7SykWv class="shareAsset__container horizontal"><span class=shareAsset__title>Share</span></div></div></div><p class="paragraph report__paragraph">We also asked employees and managers to envision how work could change by 2030. Their answers paint a bright future—fueled by AI. When asked what changes they value most, people imagined producing high-quality work in half the time (33%), being able to understand the most valuable ways to spend their time (26%) and energy (25%), and never having to mentally absorb unnecessary or irrelevant information again (23%). And with AI poised to remake work, the future will arrive in months not years.</p><p class="paragraph report__paragraph">Take action:</p><ul class="paragraph--list report__paragraph--list"><li><p class="paragraph report__paragraph">Bring leaders together across the organization to <strong>create guardrails</strong> that help people experiment safely and responsibly with AI.</p></li><li><p class="paragraph report__paragraph"><strong>Be intentional and programmatic.</strong> Like any platform shift, adopting AI at scale requires change management. Pick specific disciplines, processes, and workflows to test and learn, and identify evangelists to lead the charge. </p></li><li><p class="paragraph report__paragraph">As you begin to adopt AI, deploy it <strong>where people need the most relief</strong> based on your organization’s pain points and challenges.</p></li></ul><p class="paragraph report__paragraph"></p></div></div></section><section class="section null shaded" style=background:#fafafa><div class="section__content null"><div class=generic-content__wrapper><div id=three class="section-header__wrapper unstyled" style=background-color:transparent><div class="section-header__container unstyled"><div class="section-header__column-title unstyled"><p class="section-header__title unstyled">3. Every employee needs AI aptitude</p></div><div class=section-header__column-percentage></div></div></div><p class="paragraph report__paragraph"><strong>The paradigm shift to AI as copilot requires a whole new way of working—</strong> and a new AI aptitude. Working alongside AI—using natural language—will be as inherent to how we work as the internet and the PC. Skills like critical thinking and analytical judgment, complex problem solving, and creativity and originality are new core competencies—and not just for technical roles or AI experts. Leaders we surveyed said it’s essential that employees learn when to leverage AI, how to write great prompts, how to evaluate creative work, and how to check for bias. As AI reshapes work, human-AI collaboration will be the next transformational work pattern—and the ability to work iteratively with AI will be a key skill for every employee. </p><div class=skillsChart><div class=skillsChart__title--wrapper><h2 class=skillsChart__title>New Skills for a New Way of Working</h2><span class=__subtitle><p>‘Analytical judgment,’ ‘flexibility,’ and ‘emotional intelligence’ top the list of skills leaders believe will be essential for employees in an AI-powered future.</p></span></div><div class=skillsChart__interactive><div class=skillsChart__dropdown></div><p aria-live=assertive></p></div><div class=skillsChart__image--wrapper><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/46d57267-e91a-4499-96e1-83a4c2c939b8-DataViz5.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/4d6e5bb3-43e2-4230-a9c1-2177f624fa49-DataViz5.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/170276bd-d846-40ae-80f4-c85cc9ee61dc-DataViz5.svg alt=Image class="lazyload skillsChart__image show"></picture><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/a4d87546-9576-4bc0-842d-e8103ea3cc06-DataViz5-1.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/8cab8c5c-8b88-46bc-a25a-feb7ff8d46d2-DataViz5-1.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/3d4dbc39-0549-41db-a24e-8d4e7227b843-DataViz5-1.svg alt=Flexibility class="lazyload skillsChart__image"></picture><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/faf0291f-2a88-4d16-a707-e3b0c79bb093-DataViz5-2.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/572d429e-5060-4a00-ad3e-4da69d1cbddc-DataViz5-2.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/62f45e75-7c6c-4ab7-ae53-03f6e011123e-DataViz5-2.svg alt="Emotional intelligence" class="lazyload skillsChart__image"></picture><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/1a10851d-7c1c-4559-bfdc-fb97802384a4-DataViz5-3.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/ca083631-7d30-4bbe-aa98-01375cb0ffe6-DataViz5-3.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/05e9b9b0-4892-4537-9881-ae015d2434f1-DataViz5-3.svg alt="Analytical judgement" class="lazyload skillsChart__image"></picture><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/b26a5c3c-785e-4384-8ecb-f97ab15322dd-DataViz5-4.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/513fb8c0-519c-47f8-9c78-93ce53f9bc94-DataViz5-4.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/ffae56f2-a9bd-49e9-99c4-7f83f4e120e0-DataViz5-4.svg alt="Creative evaluation" class="lazyload skillsChart__image"></picture><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/ab714256-60bb-493b-b25b-134c9acccbd5-DataViz5-5.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/86a43104-0a9f-4df6-93d9-df49bd74afc3-DataViz5-5.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/b52e8beb-f491-4f0d-9bad-51cecd5312bd-DataViz5-5.svg alt="Intellectual curiosity" class="lazyload skillsChart__image"></picture><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/c267b2c9-598c-499e-8056-aa64e428d250-DataViz5-6.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/88d6a85b-9145-48b1-a651-3e49c9153be5-DataViz5-6.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/07c287ef-75f6-47c9-8863-625b03ef2425-DataViz5-6.svg alt="Bias detection and handling" class="lazyload skillsChart__image"></picture><picture><source media="(min-width: 1024px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/dc862c3c-d027-471e-8675-8bb284efbbfc-DataViz5-7.svg><source media="(min-width: 768px)" srcset=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/ab787617-da32-4c8d-90e0-47835afaead5-DataViz5-7.svg><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/065bdeba-190d-47a5-af45-61932d63dd1c-DataViz5-7.svg alt="AI delegation (prompts)" class="lazyload skillsChart__image"></picture></div><div class="skillsChart__caption top"><span><span>Survey question: Some believe that it is likely that artificial intelligence (AI) will usher in a new era of technological advancements. Which of the following skills do you think will be most essential for your employees to learn to evolve with these potential changes?</span></span><br><b class=skillsChart__credit><p>Illustration by Manuel Bortoletti</p></b><div id=6740d50a7fddd class="shareAsset__container horizontal"><span class=shareAsset__title>Share</span></div></div></div><p class="paragraph report__paragraph">Learning isn’t keeping up with the pace of work. Already, 60% of people say they don’t currently have the right capabilities to get their work done. AI will open new paths for learning, and success depends on leaders equipping employees for an AI-powered future.</p><div class=report__quote style=--highlight-color:#ffffff><div class=quote><div id=7b192lfBcaLru8l9O2AyJL class="shareAsset__container vertical"><span class=shareAsset__title>Share</span></div><div class=quote__words><p><span>82% of leaders say their employees will need new skills to be prepared for the growth of AI.</span></p></div></div><div class=quote__source><p class=quote__caption></p></div></div><p class="paragraph report__paragraph">And they’ll need to start building those new skills today: there are 33x as many LinkedIn posts mentioning topics like generative AI and GPT than there were one year ago. “We’re in the next phase of change with the introduction of generative AI, and it’s already starting to reshape the labor market,” said Karin Kimbrough, chief economist at LinkedIn. “While it’s still early days, this shift will expand opportunities, create new roles, and augment productivity.” In fact, as of March 2023, the share of US job postings on LinkedIn mentioning GPT are already up 79% year-over-year. And 82% of leaders in our survey say their employees will need new skills to be prepared for the growth of AI.</p><p class="paragraph report__paragraph">Take action:</p><ul class="paragraph--list report__paragraph--list"><li><p class="paragraph report__paragraph">Help people embrace a new way of working, starting with <strong>building AI aptitude</strong> —from practicing prompt engineering to fact-checking and verifying AI-generated content.</p></li><li><p class="paragraph report__paragraph">Leverage <a href="https://www.linkedin.com/learning/topics/generative-ai?u=3322" target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Link | Generative AI Online Training Courses LinkedIn Learning, formerly Lynda.com">learning resources</a> and <strong>crowdsource best practices</strong> from employees as they adapt to AI as copilot. </p></li><li><p class="paragraph report__paragraph"><strong>Consider how roles and functions can evolve</strong> alongside AI, creating opportunities for reinvention.</p></li></ul><p class="paragraph report__paragraph"></p></div></div></section><section class="section null" style=background:#fff><div class="section__content null"><div class=generic-content__wrapper><div id=four class="section-header__wrapper unstyled" style=background-color:transparent><div class="section-header__container unstyled"><div class="section-header__column-title unstyled"><p class="section-header__title unstyled">The Path Forward</p></div><div class=section-header__column-percentage></div></div></div><p class="paragraph report__paragraph"><strong>AI is poised to lift the weight of work—</strong> and has great potential to free people from digital debt and fuel innovation. And for both overwhelmed employees and leaders looking to bolster productivity, that promise is overdue. But AI won’t simply “fix” work—it will create a whole new way of working. Leaders will need to help employees learn to work responsibly alongside AI to reap the rewards of the AI-employee alliance: more value creation for businesses and a brighter, more fulfilling future of work for everyone.</p><hr class=hr1><p class="paragraph report__paragraph">Learn more about how Microsoft is <a href=https://www.microsoft.com/en-us/microsoft-365/blog/2023/05/09/introducing-the-microsoft-365-copilot-early-access-program-and-new-capabilities-in-copilot/ target=_blank rel="noreferrer noopener" data-bi-area=Body_Content data-bi-type=Link data-bi-id="Link | Introducing the Microsoft 365 Copilot Early Access Program and new capabilities in Copilot ">innovating</a> to create a whole new way of working.</p><div class=report-download><a data-bi-area="" data-bi-type="" data-bi-id="" class=report-download__link href=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/e3227681-b882-4050-b201-a631431ad2a5-WTI_Will_AI_Fix_Work_060723.pdf rel="noopener noreferrer" target=_blank>Download the full report</a></div><div class="footnote report__footnote"><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p><sup>1</sup> Collaboration patterns in Microsoft 365 in a rolling 28-day period ending in March 2023 excluding weekends. Time spent is represented by intentional activity in Microsoft 365 applications including Outlook, Teams, Word, PowerPoint, Excel and OneNote. Intentional actions include things like attending a meeting, writing an email, analyzing data, reviewing or editing a document. Includes commercial users and excludes education segment. </p></div></div><div class="footnote report__footnote"><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p><sup>2</sup> Data represents intentional meeting activity in Microsoft Teams and intentional email activity (including reading and writing emails) in Microsoft Exchange Online by commercial customers in a rolling 28-day period ending in March 2023. Heaviest users represent the top 25% of users by duration. Excludes education segment.</p></div></div><div class="footnote report__footnote"><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p><sup>3</sup> In the survey, workers in creative roles were defined as those working in a job function or department related to product development, creative/design, or marketing/public relations.</p></div></div><div class="footnote report__footnote"><div class="footnote--paragraph report__footnote--paragraph" tabindex=-1><p><strong>Methodology<br clear=none></strong><br clear=none>The Work Trend Index survey was conducted by an independent research firm, Edelman Data x Intelligence, among 31,000 full-time employed or self-employed workers across 31 markets between February 1, 2023, and March 14, 2023. This survey was 20 minutes in length and conducted online, in either the English language or translated into a local language across markets. One thousand full-time workers were surveyed in each market, and global results have been aggregated across all responses to provide an average. Each market is evenly weighted within the global average. Each market was sampled to be representative of the full-time workforce across age, gender, and region; each sample included a mix of work environments (in-person, remote vs. non-remote, office settings vs. non-office settings, etc.), industries, company sizes, tenures, and job levels.<br clear=none><br clear=none><br clear=none><br clear=none><br clear=none>Markets surveyed include:<br clear=none><br clear=none><br clear=none><br clear=none>Argentina, Australia, Brazil, Canada, China, Colombia, Czech Republic, Finland, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Poland, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, and Vietnam.<br clear=none><br clear=none><br clear=none><br clear=none>Audiences mentioned in the report are defined as follows:<br clear=none><br clear=none><br clear=none></p><ul><li><p><strong>Business Leaders/Business Decision Makers:</strong> those in mid- to upper job levels (i.e., SVP, VP, Sr. Director, General Manager, EVP, C-Suite, President, etc.) and have at least some influence on decision making related to hiring, budgeting, employee benefits, internal communications, operations, etc. </p></li><li><p><strong>Employees/Non-Business Decision Makers:</strong> employees who are not in mid- to upper job levels and have no influence on decision making related to hiring, budgeting, employee benefits, internal communications, operations, etc. </p></li><li><p><strong>Managers:</strong> Employees who manage at least one employee as a direct report. Managers can be BDMs or non-BDMs. </p></li></ul><p></p></div></div><p class="paragraph report__paragraph"></p></div></div></section><p class="paragraph report__paragraph"></p></div><section class=section style=background:#fff><div class=section__content><div class="newsletter-subscribe annual"><div class=newsletter-subscribe__content><p class=newsletter-subscribe__title>Sign up for the WorkLab newsletter</p><div class=newsletter-subscribe__ctas><a data-bi-area=Body6_CheckOutMore data-bi-type=Link data-bi-id="WorkLab newsletter" data-bi-slot=1 class="sc-hJRrWL fpSsFg newsletter-subscribe__link" href=https://adoption.microsoft.com/en-us/worklab-newsletter/ rel="noopener noreferrer" target=_blank>Subscribe</a></div></div></div></div></section></div></div></div><div class=related><div class=related__topTitle>Explore more from WorkLab</div><a data-bi-area=Footer_RelatedArticle data-bi-slot=1 data-bi-type=Article data-bi-id="First person | How 6 Experts Use Next-Generation AI" class=related__content aria-label="Footer Link" href=/en-us/worklab/how-6-experts-use-next-generation-ai><div class="atom-image_wrapper atom-image_wrapper-constrained related__content-image"><img fetchpriority=high src=https://assets-c4akfrf5b4d3f4b7.z01.azurefd.net/assets/2023/09/51e104be-3d36-4677-9d12-1c3881708265-MSFT_workLab_how-i-ai-02.png alt="A colorful illustration of a woman manipulating a representation of data. 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