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src="/nextImageExportOptimizer/website2023.cms.k.io_uploads_datacomb_7f247f0fac-opt-2048.WEBP"/><svg style="border:0;clip:rect(0 0 0 0);height:0;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px"><filter id="sharpBlur"><feGaussianBlur stdDeviation="20" color-interpolation-filters="sRGB"></feGaussianBlur><feColorMatrix type="matrix" color-interpolation-filters="sRGB" values="1 0 0 0 0, 0 1 0 0 0, 0 0 1 0 0, 0 0 0 9 0"></feColorMatrix><feComposite in2="SourceGraphic" operator="in"></feComposite></filter></svg></div><div class="grid items-stretch relative md:grid-cols-[0fr_1fr_10vh_0fr] lg:grid-cols-[1fr_936px_344px_1fr]"><div class="border-gray-800 border-r col-start-2 hidden md:block md:h-[30vh] object-right"></div><div class="bg-white md:row-start-2 md:border-t md:border-gray-800 "></div><div class="col-span-1 row-start-2 md:border-gray-800 md:border-t"><div class="bg-white max-w-[936px] pt-6 px-4 space-y-6 sm:pt-8 md:border-gray-800 md:border-r md:pt-16 md:px-8 md:space-y-8 lg:pt-24 lg:space-y-12 lg:pr-[112px]"><div class="space-y-3"><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 font-semibold disabled:cursor-default justify-start border-transparent hover:text-gray-700 focus:text-gray-600 disabled:text-gray-300 text-base p-0 px-0 text-gray-600 hover:underline" href="/client-stories"><svg class="block shrink-0 stroke-2 h-5 w-5" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#arrow-left"></use></svg><span>Back to client stories</span></a><h1 class="text-gray-900 text-h-md md:text-h-xl lg:text-h-2xl font-medium balance font-heading">CaliPro Software</h1></div><div class="space-y-8 md:space-y-12"><div class="space-y-4 md:space-y-6"><p class="text-gray-600 text-lg md:text-xl balance">How Krystal helps a software company maintain its reputation for quality and service.</p></div></div></div></div><div class="border-gray-800 col-span-2 col-start-3 row-start-2 md:border-b md:border-t"></div></div></div></div><main class="py-16 space-y-16 md:py-24 md:space-y-24" id="main-content"><div class="mx-auto w-full max-w-7xl px-4 md:px-8"><div class="gap-x-24 gap-y-12 grid md:gap-y-16 lg:grid-cols-[1fr_354px]"><div class="space-y-12 md:space-y-16"><noscript><style> .next-exported-image-blur-svg { filter: none !important; } </style></noscript><img alt="Screenshot of CaliPro Software’s website" fetchpriority="high" width="957" height="813" decoding="async" data-nimg="1" class="border border-gray-800 max-h-96 object-cover w-full next-exported-image-blur-svg" style="color:transparent;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url(/nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_23_25_cc9c9237f2-opt-10.WEBP);filter:url(#sharpBlur)" srcSet="/nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_23_25_cc9c9237f2-opt-1080.WEBP 1x, /nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_23_25_cc9c9237f2-opt-1920.WEBP 2x" src="/nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_23_25_cc9c9237f2-opt-1920.WEBP"/><svg style="border:0;clip:rect(0 0 0 0);height:0;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px"><filter id="sharpBlur"><feGaussianBlur stdDeviation="20" color-interpolation-filters="sRGB"></feGaussianBlur><feColorMatrix type="matrix" color-interpolation-filters="sRGB" values="1 0 0 0 0, 0 1 0 0 0, 0 0 1 0 0, 0 0 0 9 0"></feColorMatrix><feComposite in2="SourceGraphic" operator="in"></feComposite></filter></svg><blockquote class="border-l-2 border-gray-700 pl-5 py-2 space-y-8"><p class="text-gray-900 text-h-xs lg:text-h-sm font-medium balance italic md:text-h-sm">We've more than doubled our customer base in the last few years, and that’s partly due to Krystal, their support and infrastructure, and the services that they provide.</p><footer class="flex flex-col gap-x-3 gap-y-4 sm:flex-row"><div class="object-cover rounded-full h-12 w-12 relative shrink-0"><noscript><style> .next-exported-image-blur-svg { filter: none !important; } </style></noscript><img alt="" role="presentation" loading="lazy" decoding="async" data-nimg="fill" class="object-cover rounded-full next-exported-image-blur-svg" style="position:absolute;height:100%;width:100%;left:0;top:0;right:0;bottom:0;color:transparent;background-size:cover;background-position:50% 50%;background-repeat:no-repeat;background-image:url(/nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-10.WEBP);filter:url(#sharpBlur)" sizes="(max-width: 768px) 20vw, (max-width: 1200px) 10vw, 33vw" srcSet="/nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-64.WEBP 64w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-96.WEBP 96w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-128.WEBP 128w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-256.WEBP 256w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-384.WEBP 384w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-640.WEBP 640w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-750.WEBP 750w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-828.WEBP 828w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-1080.WEBP 1080w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-1200.WEBP 1200w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-1920.WEBP 1920w, /nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-2048.WEBP 2048w" src="/nextImageExportOptimizer/website2023.cms.k.io_uploads_SM_head_and_shoulders_3_e9b9679ad6-opt-2048.WEBP"/><svg style="border:0;clip:rect(0 0 0 0);height:0;margin:-1px;overflow:hidden;padding:0;position:absolute;width:1px"><filter id="sharpBlur"><feGaussianBlur stdDeviation="20" color-interpolation-filters="sRGB"></feGaussianBlur><feColorMatrix type="matrix" color-interpolation-filters="sRGB" values="1 0 0 0 0, 0 1 0 0 0, 0 0 1 0 0, 0 0 0 9 0"></feColorMatrix><feComposite in2="SourceGraphic" operator="in"></feComposite></filter></svg></div><cite class="flex flex-col"><span class="text-base font-semibold">Steve Manning</span><span class="text-gray-600 text-base">Technical Director, CaliPro Software</span></cite></footer></blockquote><div class="lg:hidden"><div class="border border-gray-800 flex h-32 items-center py-4 justify-center"><img alt="" loading="lazy" width="279" height="114" decoding="async" data-nimg="1" class="h-full object-contain next-exported-image-blur-svg" style="color:transparent" srcSet="/nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_22_24_246d67bb5b-opt-384.WEBP 1x, /nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_22_24_246d67bb5b-opt-640.WEBP 2x" src="/nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_22_24_246d67bb5b-opt-640.WEBP"/></div></div><div class="prose sm:prose-lg lg:max-w-none"><h3 id="theclientandthechallenge">The client and the challenge</h3> <p>From high-precision laboratory balances to vehicle weigh bridges, <a href="https://calipro.co.uk/" target="_blank">CaliPro</a>’s modular software solution increases productivity, improves accuracy and significantly reduces admin time for its customers.</p> <p>“<em>We operate in an environment where technology and infrastructure take centre stage,</em>” says Steve Manning, Technical Director, CaliPro Software. "<em>Our modular software solution is what connects our customers to their customers, allowing them to distribute calibration certificates at speed and without fuss. They also use it to improve their quality of customer service, streamline business processes, and inform their strategic decision-making.</em>" </p> <p>“<em>With all this responsibility, we cannot afford to drop the ball, not even once. That’s why we’ve been using Krystal for nearly ten years. They are a safe pair of hands.</em>”</p> <h3 id="worldclassplanetfirstsolutions">World-class, planet-first solutions</h3> <p>At the heart of Krystal’s offering is Katapult, a high-performance, highly redundant premium cloud platform, designed and built from scratch in house using only best-in-class hardware. Katapult is developed and run by Krystal’s crack team of experts to be not only powerful and frustration-free, but also highly efficient, which minimises its environmental impact.</p> <p>“<em>For us, it’s all about finding that sweet spot that combines outstanding performance with low power consumption,</em>” says David Kimberley, COO at Krystal, “<em>and it’s a journey we’ve been travelling on for some time.</em>" </p> <p>What’s more, Krystal is the world’s first web host and public cloud provider to achieve certified B Corp status, attained in early 2023. B Corps are companies verified as meeting the highest standards of social and environmental performance, transparency and accountability. There are currently fewer than 9,000 B Corps across the planet.</p> <h3 id="exceptionalsupportreliabilityandvalue">Exceptional support, reliability and value</h3> <p>Yet high-performance cloud hosting with low environmental impact is by no means the end of the story for CaliPro.</p> <p>“<em>We've more than doubled our customer base in the last few years,</em>” says Steve, “<em>and that’s partly due to Krystal, their support and infrastructure, and the services that they provide.</em>" </p> <p>“<em>There’s no doubt that Krystal’s B Corp status has helped us to convert new business. It adds that extra little bit of weight to our offering, tipping the scales more significantly in our favour. But B Corp came into being a long time after we’d started using Krystal.</em>" </p> <p>“<em>For us, it has mainly been about support, reliability and cost. One of the big things Krystal does is allow us to onboard new customers without having to worry about the infrastructure. That’s all just taken care of in the background. Which means we can bring a new customer online, almost at the flick of a switch, and we know Krystal will provide that underlying structure for us.</em>”</p> <h3 id="apartnershipbuiltontrust">A partnership built on trust</h3> <p>Krystal also provides technical guidance to CaliPro, and acts as a trusted advisor for all things cloud. This allows CaliPro to focus on growing the business without having to worry about the intricacies of the hosting.</p> <p>“<em>We love devising new ways to improve our offering,</em>” says David. “<em>It’s hardwired into the Krystal company DNA. And we’ve been doing it for more than two decades, while delivering an honest, reliable and personal alternative to other hosting providers. We’ve accrued a huge amount of technical expertise in that time, building a world-class, customer-focused, award-winning support team here in the UK.</em>" </p> <p>“<em>All this, and more, is what makes us different. And it’s what makes it such a pleasure to work with companies like CaliPro.</em>”</p></div><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center justify-center gap-2 font-semibold disabled:cursor-default bg-gray-900 border-gray-900 hover:bg-gray-800 hover:border-gray-800 disabled:bg-gray-200 disabled:border-gray-200 disabled:opacity-50 focus:outline-0 focus:ring focus:ring-gray-100 text-white py-2.5 px-4 text-base w-full prose sm:prose-lg lg:max-w-none" href="/pdfs/clients/calipro-software-case-study.pdf" rel="noopener noreferrer" target="_blank">Read the full case study</a></div><div class="space-y-10"><div class="hidden lg:block"><div class="border border-gray-800 flex h-32 items-center py-4 justify-center"><img alt="" loading="lazy" width="279" height="114" decoding="async" data-nimg="1" class="h-full object-contain next-exported-image-blur-svg" style="color:transparent" srcSet="/nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_22_24_246d67bb5b-opt-384.WEBP 1x, /nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_22_24_246d67bb5b-opt-640.WEBP 2x" src="/nextImageExportOptimizer/website2023.cms.k.io_uploads_Screenshot_2024_06_20_at_16_22_24_246d67bb5b-opt-640.WEBP"/></div></div><div class="space-y-5 bg-gray-50 border border-gray-800 pb-8 pt-0 px-6 md:p-8 md:pt-0"><div class="inline-flex px-3 py-1.5 bg-white border border-t-0 border-gray-800"><h2 class="text-gray-900 text-base font-semibold">What was used?</h2></div><ul class="space-y-3"><li class="flex gap-x-3"><svg class="block shrink-0 stroke-2 text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#plus"></use></svg><span class="text-gray-600 text-base">Katapult cloud platform</span></li></ul></div><div class="space-y-5 bg-gray-50 border border-gray-800 pb-8 pt-0 px-6 md:p-8 md:pt-0"><div class="inline-flex px-3 py-1.5 bg-white border border-t-0 border-gray-800"><h2 class="text-gray-900 text-base font-semibold">What did we see?</h2></div><ul class="space-y-3"><li class="flex gap-x-3"><svg class="block shrink-0 stroke-2 text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#check-square-broken"></use></svg><span class="text-gray-600 text-base">100% customer growth enabled</span></li><li class="flex gap-x-3"><svg class="block shrink-0 stroke-2 text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#check-square-broken"></use></svg><span class="text-gray-600 text-base">9-year client relationship</span></li><li class="flex gap-x-3"><svg class="block shrink-0 stroke-2 text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#check-square-broken"></use></svg><span class="text-gray-600 text-base">Improved connectivity and reliability</span></li><li class="flex gap-x-3"><svg class="block shrink-0 stroke-2 text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#check-square-broken"></use></svg><span class="text-gray-600 text-base">Fast and effective support</span></li><li class="flex gap-x-3"><svg class="block shrink-0 stroke-2 text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#check-square-broken"></use></svg><span class="text-gray-600 text-base">Lowered digital emissions</span></li><li class="flex gap-x-3"><svg class="block shrink-0 stroke-2 text-gray-500 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#check-square-broken"></use></svg><span class="text-gray-600 text-base">Technical cloud guidance</span></li></ul></div></div><div class="border-gray-200 border-t flex gap-x-8 items-center pt-6"><h2 class="text-gray-900 text-lg font-semibold flex-1">Share this story</h2><ul class="flex gap-3 items-center"><li><a class="flex gap-3 items-center" href="https://facebook.com/sharer/sharer.php?u=https://krystal.io/client-stories/calipro-software" rel="noopener noreferrer" target="_blank"><div class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center justify-center gap-2 font-semibold disabled:cursor-default bg-white border-gray-300 hover:bg-gray-50 hover:border-gray-300 focus:ring focus:ring-gray-100 text-gray-700 disabled:hover:bg-white disabled:border-gray-200 disabled:text-gray-300 py-2.5 text-base px-2.5"><svg class="block shrink-0 stroke-2 h-4 w-4 fill-gray-400 text-gray-400" 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LinkedIn</span></div></a></li><li><a class="flex gap-3 items-center" href="https://twitter.com/intent/tweet?url=https://krystal.io/client-stories/calipro-software" rel="noopener noreferrer" target="_blank"><div class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center justify-center gap-2 font-semibold disabled:cursor-default bg-white border-gray-300 hover:bg-gray-50 hover:border-gray-300 focus:ring focus:ring-gray-100 text-gray-700 disabled:hover:bg-white disabled:border-gray-200 disabled:text-gray-300 py-2.5 text-base px-2.5"><svg class="block shrink-0 stroke-2 h-4 w-4 fill-gray-400 text-gray-400" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/socials-a2513088.svg#twitter"></use></svg><span class="sr-only">Share on Twitter</span></div></a></li></ul></div></div></div><section class=""><div class="mx-auto max-w-7xl px-4 md:px-8 w-full flex flex-col"><div class="flex flex-col md:flex-row justify-between items-start md:items-center gap-y-6 gap-x-6 pb-12 md:pb-16"><div class="flex flex-col max-w-[768px] items-start"><h2 class="text-gray-900 text-h-sm lg:text-h-md font-semibold mb-5">How can Krystal help you today?</h2><p class="text-gray-600 text-lg md:text-xl"></p></div></div><div class="w-full flex flex-col md:grid gap-x-8 gap-y-10 md:gap-y-16 lg:grid-cols-6 mb-0 md:mb-0 lg:mb-0"><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#shopping-cart-01"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">E-commerce Hosting</h3><p class="text-gray-600 text-base font-semibold mb-2">Powerful hosting for online shopping</p><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">With unlimited storage space and bandwidth, our business hosting packages are PCI-DSS compliant, ISO 27001 accredited, and come with snapshot backups taken every 4 hours, a free domain name for the life of the plan, and 24/7 emergency phone support.</p></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#building-05"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Managed Hosting</h3><p class="text-gray-600 text-base font-semibold mb-2">Expert solutions for your business</p><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">Krystal offers expert cloud consultancy and hosting services to enterprise-level organisations and businesses, helping them transform their IT solutions into powerful and resilient cloud-based infrastructure that lets you focus on what you do best.</p></div></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="text-gray-600 bg-gray-100 mb-5 rounded-[10px] flex flex-center w-10 h-10 lg:w-12 lg:h-12 p-3 text-lg font-bold"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#code-02"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Developer Hosting</h3><p class="text-gray-600 text-base font-semibold mb-2">The platform you need to build on</p><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">We’re not just a hosting company, we’re a skilled group of developers focused on creating a platform that’s perfect for building your killer app, creating new applications, or tinkering with the latest programming language.</p></div></div></div></div></div></section><section class=""><div class="mx-auto max-w-7xl px-4 md:px-8 w-full flex flex-col"><div class="flex flex-col md:flex-row justify-between items-start md:items-center gap-y-6 gap-x-6 pb-12 md:pb-16"><div class="flex flex-col max-w-[768px] items-start"><h2 class="text-gray-900 text-h-sm lg:text-h-md font-semibold mb-5">100% green web hosting</h2><p class="text-gray-600 text-lg md:text-xl">Yes, we obsess over our tech. But we also protect our planet.</p></div><div class="flex items-center gap-x-8 lg:gap-x-10"><a aria-label="Certified B Corp" href="https://www.bcorporation.net/en-us/find-a-b-corp/company/krystal-hosting-ltd" rel="noreferrer noopener" target="_blank"><svg class="block shrink-0 stroke-2 w-10 h-auto sm:w-12" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/partners-03234adc.svg#bcorp"></use></svg></a><a aria-label="1% for the planet" href="https://directories.onepercentfortheplanet.org/profile/krystal-hosting-ltd" rel="noreferrer noopener" target="_blank"><svg class="block shrink-0 stroke-2 w-28 h-auto sm:w-36" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/partners-03234adc.svg#ftp"></use></svg></a></div></div><div class="w-full flex flex-col md:grid gap-6 md:gap-x-5 lg:grid-cols-8 mb-0 md:mb-0 lg:mb-0"><div class="col-span-2"><div class="flex flex-col w-full bg-gray-50 p-6 h-full items-start"><span class="p-3 rounded-[10px] text-white bg-grass-600 mb-16"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#zap"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Green energy</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">We use Ecotricity for our power, the first company in the UK to offer true 100% renewable energy.</p></div></div></div><div class="col-span-2"><div class="flex flex-col w-full bg-gray-50 p-6 h-full items-start"><span class="p-3 rounded-[10px] text-white bg-grass-600 mb-16"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#server-04"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Green data centres</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">All power consumed at our data centres comes from 100% renewable sources. All centres have achieved a PUE (Power Usage Effectiveness) rating of at least 1.2.</p></div></div></div><div class="col-span-2"><div class="flex flex-col w-full bg-gray-50 p-6 h-full items-start"><span class="p-3 rounded-[10px] text-white bg-grass-600 mb-16"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#globe-04"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Green purpose</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">We work with key partners including Ecologi, veritree and 1t.org to create a path to a cleaner future. We balance profit with purpose and are a Certified B Corp.</p></div></div></div><div class="col-span-2"><div class="flex flex-col w-full bg-gray-50 p-6 h-full items-start"><span class="p-3 rounded-[10px] text-white bg-grass-600 mb-16"><svg class="block shrink-0 stroke-2 h-6 w-6" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#face-smile"></use></svg></span><h3 class="text-gray-900 text-lg md:text-xl font-semibold mb-2">Green leadership</h3><div class="flex flex-col h-full justify-between space-y-5"><p class="text-gray-600 text-base">We work as a beacon for positive change, so we help our staff go green by offsetting their lifetime carbon footprint, and encourage our industry to adopt a planet-first approach.</p></div></div></div></div></div></section><section class=""><div class="mx-auto max-w-7xl px-4 md:px-8 w-full flex flex-col"><div class="flex flex-col gap-5 mb-16"><div class="flex w-full justify-between"><h2 class="text-gray-900 text-h-sm lg:text-h-md font-semibold max-w-3xl">Exceptional support</h2><button class="cursor-pointer rounded-lg border shadow-xs items-center justify-center gap-2 font-semibold disabled:cursor-default bg-gray-900 border-gray-900 hover:bg-gray-800 hover:border-gray-800 disabled:bg-gray-200 disabled:border-gray-200 disabled:opacity-50 focus:outline-0 focus:ring focus:ring-gray-100 text-white py-2.5 px-4 text-base md:flex hidden" type="button"><svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#message-chat-circle"></use></svg>Start a live chat</button></div><div class="text-gray-600 text-lg md:text-xl max-w-3xl">Our award-winning support team are gifted problem solvers. Get in touch for fast, effective and honest responses that genuinely help.</div><button class="cursor-pointer rounded-lg border shadow-xs items-center justify-center gap-2 font-semibold disabled:cursor-default bg-gray-900 border-gray-900 hover:bg-gray-800 hover:border-gray-800 disabled:bg-gray-200 disabled:border-gray-200 disabled:opacity-50 focus:outline-0 focus:ring focus:ring-gray-100 text-white py-2.5 px-4 text-base flex md:hidden" type="button"><svg class="block shrink-0 stroke-2 h-6 w-6 text-inherit" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#message-chat-circle"></use></svg>Start a live chat</button></div><div class="w-full flex flex-col md:grid gap-x-12 gap-y-10 md:gap-y-16 lg:grid-cols-6 md:mb-0 lg:mb-0 mb-12"><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="p-3 bg-gray-100 rounded-[10px] mb-5"><svg class="block shrink-0 stroke-2 h-6 w-6 text-gray-600" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#ticket-01"></use></svg></span><h2 class="text-gray-900 text-h-lg lg:text-h-xl font-medium">1,315</h2><div class="pb-4 flex items-center gap-2 border-b-gray-200 border-b w-full"><span class="block rounded-full bg-green-500 h-2 w-2"><span class="animate-ping block rounded-full bg-green-500 h-2 w-2"></span></span><p class="text-md md:text-lg font-semibold">Tickets</p><p class="text-gray-600 text-sm/[21px]">(last 7 days)</p></div><ul class="pt-4 flex flex-col gap-2"><li class="text-gray-600"><strong>7 hours</strong> average resolution time</li><li class="text-gray-600"><strong>63%</strong> solved in first response</li></ul></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="p-3 bg-gray-100 rounded-[10px] mb-5"><svg class="block shrink-0 stroke-2 h-6 w-6 text-gray-600" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#phone-call-01"></use></svg></span><h2 class="text-gray-900 text-h-lg lg:text-h-xl font-medium">189</h2><div class="pb-4 flex items-center gap-2 border-b-gray-200 border-b w-full"><span class="block rounded-full bg-green-500 h-2 w-2"><span class="animate-ping block rounded-full bg-green-500 h-2 w-2"></span></span><p class="text-md md:text-lg font-semibold">Calls</p><p class="text-gray-600 text-sm/[21px]">(last 7 days)</p></div><ul class="pt-4 flex flex-col gap-2"><li class="text-gray-600"><strong>6 minutes</strong> average call duration time</li><li class="text-gray-600"><strong>< 30 seconds</strong> hold time target</li></ul></div></div><div class="col-span-2"><div class="flex flex-col w-full items-start"><span class="p-3 bg-gray-100 rounded-[10px] mb-5"><svg class="block shrink-0 stroke-2 h-6 w-6 text-gray-600" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"><use xlink:href="/sprites/standard-74e72dba.svg#message-chat-circle"></use></svg></span><h2 class="text-gray-900 text-h-lg lg:text-h-xl font-medium">321</h2><div class="pb-4 flex items-center gap-2 border-b-gray-200 border-b w-full"><span class="block rounded-full bg-green-500 h-2 w-2"><span class="animate-ping block rounded-full bg-green-500 h-2 w-2"></span></span><p class="text-md md:text-lg font-semibold">Live Chats</p><p class="text-gray-600 text-sm/[21px]">(last 7 days)</p></div><ul class="pt-4 flex flex-col gap-2"><li class="text-gray-600"><strong>2 minutes</strong> average wait time</li><li class="text-gray-600"><strong>31 minutes</strong> average resolution time</li></ul></div></div></div><span class="flex flex-col md:flex-row pt-4 border-t border-gray-200 md:border-none md:pt-12"><p class="text-gray-600 text-base border-gray-200 border-none md:border-r pr-4">Last updated: Today at 09:03</p><a class="cursor-pointer rounded-lg border shadow-xs inline-flex items-center gap-2 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VAT No.884982260.<br class="hidden xl:block"/> Registered Office: 124 City Road, London, EC1V 2NX</p><p class="text-gray-600 text-sm lg:hidden">© 2002-2024 Krystal Hosting Ltd. <br class="hidden xl:block"/> All rights reserved.</p></div></div></div></section></footer></div><script id="__NEXT_DATA__" type="application/json">{"props":{"pageProps":{"content":"\u003ch3 id=\"theclientandthechallenge\"\u003eThe client and the challenge\u003c/h3\u003e\n\u003cp\u003eFrom high-precision laboratory balances to vehicle weigh bridges, \u003ca href=\"https://calipro.co.uk/\" target=\"_blank\"\u003eCaliPro\u003c/a\u003e’s modular software solution increases productivity, improves accuracy and significantly reduces admin time for its customers.\u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eWe operate in an environment where technology and infrastructure take centre stage,\u003c/em\u003e” says Steve Manning, Technical Director, CaliPro Software. \"\u003cem\u003eOur modular software solution is what connects our customers to their customers, allowing them to distribute calibration certificates at speed and without fuss. They also use it to improve their quality of customer service, streamline business processes, and inform their strategic decision-making.\u003c/em\u003e\" \u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eWith all this responsibility, we cannot afford to drop the ball, not even once. That’s why we’ve been using Krystal for nearly ten years. They are a safe pair of hands.\u003c/em\u003e”\u003c/p\u003e\n\u003ch3 id=\"worldclassplanetfirstsolutions\"\u003eWorld-class, planet-first solutions\u003c/h3\u003e\n\u003cp\u003eAt the heart of Krystal’s offering is Katapult, a high-performance, highly redundant premium cloud platform, designed and built from scratch in house using only best-in-class hardware. Katapult is developed and run by Krystal’s crack team of experts to be not only powerful and frustration-free, but also highly efficient, which minimises its environmental impact.\u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eFor us, it’s all about finding that sweet spot that combines outstanding performance with low power consumption,\u003c/em\u003e” says David Kimberley, COO at Krystal, “\u003cem\u003eand it’s a journey we’ve been travelling on for some time.\u003c/em\u003e\" \u003c/p\u003e\n\u003cp\u003eWhat’s more, Krystal is the world’s first web host and public cloud provider to achieve certified B Corp status, attained in early 2023. B Corps are companies verified as meeting the highest standards of social and environmental performance, transparency and accountability. There are currently fewer than 9,000 B Corps across the planet.\u003c/p\u003e\n\u003ch3 id=\"exceptionalsupportreliabilityandvalue\"\u003eExceptional support, reliability and value\u003c/h3\u003e\n\u003cp\u003eYet high-performance cloud hosting with low environmental impact is by no means the end of the story for CaliPro.\u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eWe've more than doubled our customer base in the last few years,\u003c/em\u003e” says Steve, “\u003cem\u003eand that’s partly due to Krystal, their support and infrastructure, and the services that they provide.\u003c/em\u003e\" \u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eThere’s no doubt that Krystal’s B Corp status has helped us to convert new business. It adds that extra little bit of weight to our offering, tipping the scales more significantly in our favour. But B Corp came into being a long time after we’d started using Krystal.\u003c/em\u003e\" \u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eFor us, it has mainly been about support, reliability and cost. One of the big things Krystal does is allow us to onboard new customers without having to worry about the infrastructure. That’s all just taken care of in the background. Which means we can bring a new customer online, almost at the flick of a switch, and we know Krystal will provide that underlying structure for us.\u003c/em\u003e”\u003c/p\u003e\n\u003ch3 id=\"apartnershipbuiltontrust\"\u003eA partnership built on trust\u003c/h3\u003e\n\u003cp\u003eKrystal also provides technical guidance to CaliPro, and acts as a trusted advisor for all things cloud. This allows CaliPro to focus on growing the business without having to worry about the intricacies of the hosting.\u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eWe love devising new ways to improve our offering,\u003c/em\u003e” says David. “\u003cem\u003eIt’s hardwired into the Krystal company DNA. And we’ve been doing it for more than two decades, while delivering an honest, reliable and personal alternative to other hosting providers. We’ve accrued a huge amount of technical expertise in that time, building a world-class, customer-focused, award-winning support team here in the UK.\u003c/em\u003e\" \u003c/p\u003e\n\u003cp\u003e“\u003cem\u003eAll this, and more, is what makes us different. 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