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--cds-color-lighten-500: rgba(255, 255, 255, 0.5); --cds-color-lighten-400: rgba(255, 255, 255, 0.4); --cds-color-lighten-300: rgba(255, 255, 255, 0.3); --cds-color-lighten-200: rgba(255, 255, 255, 0.2); --cds-color-lighten-100: rgba(255, 255, 255, 0.1); --cds-color-lighten-50: rgba(255, 255, 255, 0.05); --cds-color-lighten-25: rgba(255, 255, 255, 0.03); --cds-color-lighten-0: rgba(255, 255, 255, 0); --cds-color-pink-975: #1e051a; --cds-color-pink-950: #45093a; --cds-color-pink-900: #661057; --cds-color-pink-800: #7d166a; --cds-color-pink-700: #9c1a84; --cds-color-pink-600: #c429a8; --cds-color-pink-500: #e339c4; --cds-color-pink-400: #f05bd5; --cds-color-pink-300: #ff82e7; --cds-color-pink-200: #ffa6ee; --cds-color-pink-100: #ffccf5; --cds-color-pink-50: #ffe0f9; --cds-color-pink-25: #fff2fd; --cds-color-red-975: #2e0007; --cds-color-red-950: #66000f; --cds-color-red-900: #9e0018; --cds-color-red-800: #c4001d; --cds-color-red-700: #d30a28; --cds-color-red-600: #ed2644; --cds-color-red-500: #f0465f; --cds-color-red-400: #fc657d; --cds-color-red-300: #ff8f9f; --cds-color-red-200: #ffb0bc; --cds-color-red-100: #fad2d8; --cds-color-red-50: #fce5e8; --cds-color-red-25: #fdf5f5; --cds-color-green-975: #02150f; --cds-color-green-950: #062e21; --cds-color-green-900: #074735; --cds-color-green-800: #095941; --cds-color-green-700: #087051; --cds-color-green-600: #118f69; --cds-color-green-500: #22a880; --cds-color-green-400: #3bc29a; --cds-color-green-300: #66dab7; --cds-color-green-200: #94e5cd; --cds-color-green-100: #b8f2e1; --cds-color-green-50: #cffaed; --cds-color-green-25: #ebfdf8; --cds-color-yellow-975: #200900; --cds-color-yellow-950: #471400; --cds-color-yellow-900: #6b1e00; --cds-color-yellow-800: #852600; --cds-color-yellow-700: #a32e00; --cds-color-yellow-600: #c74504; --cds-color-yellow-500: #de6000; --cds-color-yellow-400: #f28100; --cds-color-yellow-300: #faaf00; --cds-color-yellow-200: #ffc936; --cds-color-yellow-100: #ffdc96; --cds-color-yellow-50: #ffeac9; --cds-color-yellow-25: #fff4e8; --cds-color-purple-975: #150333; --cds-color-purple-950: #340385; --cds-color-purple-900: #4a0fab; --cds-color-purple-800: #5b15cf; --cds-color-purple-700: #6923de; --cds-color-purple-600: #8040ed; --cds-color-purple-500: #9258f5; --cds-color-purple-400: #a678f5; --cds-color-purple-300: #c29ffc; --cds-color-purple-200: #d3bbfa; --cds-color-purple-100: #e7d9ff; --cds-color-purple-50: #f1e8ff; --cds-color-purple-25: #f9f5ff; --cds-color-blue-975: #00112a; --cds-color-blue-950: #002761; --cds-color-blue-900: #003b8f; --cds-color-blue-800: #0048b0; --cds-color-blue-700: #0056d2; --cds-color-blue-600: #1e72eb; --cds-color-blue-500: #3587fc; --cds-color-blue-400: #5b9dfc; --cds-color-blue-300: #87b8ff; --cds-color-blue-200: #adcfff; --cds-color-blue-100: #cfe2ff; --cds-color-blue-50: #e3eeff; --cds-color-blue-25: #f0f6ff; --cds-color-grey-975: #0f1114; --cds-color-grey-950: #1e2229; --cds-color-grey-900: #2d3440; --cds-color-grey-800: #363f52; --cds-color-grey-700: #404b61; --cds-color-grey-600: #5b6780; --cds-color-grey-500: #6d7c99; --cds-color-grey-400: #8495b0; --cds-color-grey-300: #a7b4c9; --cds-color-grey-200: #c1cad9; --cds-color-grey-100: #dae1ed; --cds-color-grey-50: #e8eef7; --cds-color-grey-25: #f2f5fa; --cds-color-white-0: #ffffff; --cds-text-decoration-link: underline; --cds-font-family-boutros-coursera: Boutros Coursera, Tahoma, sans-serif; --cds-font-family-source-sans-pro: Source Sans Pro, Arial, sans-serif; --cds-font-size-1100: 5.5rem; --cds-font-size-1050: 5.25rem; --cds-font-size-1000: 5rem; --cds-font-size-950: 4.75rem; --cds-font-size-900: 4.5rem; --cds-font-size-850: 4.25rem; --cds-font-size-800: 4rem; --cds-font-size-750: 3.75rem; --cds-font-size-700: 3.5rem; --cds-font-size-650: 3.25rem; --cds-font-size-600: 3rem; --cds-font-size-550: 2.75rem; --cds-font-size-500: 2.5rem; --cds-font-size-450: 2.25rem; --cds-font-size-400: 2rem; --cds-font-size-375: 1.875rem; --cds-font-size-350: 1.75rem; --cds-font-size-300: 1.5rem; --cds-font-size-250: 1.25rem; --cds-font-size-200: 1rem; --cds-font-size-175: 0.875rem; --cds-font-size-150: 0.75rem; --cds-font-size-125: 0.625rem; --cds-font-size-100: 0.5rem; --cds-letter-spacing-minus30: -0.003em; --cds-letter-spacing-minus50: -0.005em; --cds-letter-spacing-minus100: -0.01em; --cds-letter-spacing-100: 0.01em; --cds-letter-spacing-0: 0em; --cds-line-height-1200: 6rem; --cds-line-height-1150: 5.75rem; --cds-line-height-1100: 5.5rem; --cds-line-height-1050: 5.25rem; --cds-line-height-1000: 5rem; --cds-line-height-900: 4.5rem; --cds-line-height-850: 4.25rem; --cds-line-height-800: 4rem; --cds-line-height-700: 3.5rem; --cds-line-height-650: 3.25rem; --cds-line-height-600: 3rem; --cds-line-height-550: 2.75rem; --cds-line-height-525: 2.625rem; --cds-line-height-500: 2.5rem; --cds-line-height-450: 2.25rem; --cds-line-height-400: 2rem; --cds-line-height-350: 1.75rem; --cds-line-height-300: 1.5rem; --cds-line-height-250: 1.25rem; --cds-line-height-200: 1rem; --cds-line-height-175: 0.875rem; --cds-line-height-150: 0.75rem; --cds-base: 8; --cds-font-weight-700: 700; --cds-font-weight-600: 600; --cds-font-weight-400: 400; --cds-border-radius-max: 50px; --cds-border-radius-400: 32px; --cds-border-radius-200: 16px; --cds-border-radius-100: 8px; --cds-border-radius-50: 4px; --cds-border-radius-25: 2px; --cds-spacing-1400: 112px; --cds-spacing-1000: 80px; --cds-spacing-800: 64px; --cds-spacing-600: 48px; --cds-spacing-400: 32px; --cds-spacing-300: 24px; --cds-spacing-200: 16px; --cds-spacing-150: 12px; --cds-spacing-100: 8px; --cds-spacing-50: 4px; --cds-color-emphasis-quaternary-content-default: var(--cds-color-purple-950); --cds-color-emphasis-quaternary-stroke-default: var(--cds-color-purple-700); --cds-color-emphasis-quaternary-background-xweak: var(--cds-color-purple-25); --cds-color-emphasis-quaternary-background-weak: var(--cds-color-purple-50); --cds-color-emphasis-quaternary-background-default: var(--cds-color-purple-600); --cds-color-emphasis-quaternary-background-strong: var(--cds-color-purple-700); --cds-color-emphasis-quaternary-background-xstrong: var(--cds-color-purple-900); --cds-color-emphasis-tertiary-content-default: var(--cds-color-yellow-800); --cds-color-emphasis-tertiary-stroke-default: var(--cds-color-yellow-300); --cds-color-emphasis-tertiary-background-xweak: var(--cds-color-yellow-25); --cds-color-emphasis-tertiary-background-weak: var(--cds-color-yellow-50); --cds-color-emphasis-tertiary-background-default: var(--cds-color-yellow-300); --cds-color-emphasis-tertiary-background-strong: var(--cds-color-yellow-500); --cds-color-emphasis-tertiary-background-xstrong: var(--cds-color-yellow-600); --cds-color-emphasis-secondary-stroke-default: var(--cds-color-pink-500); --cds-color-emphasis-secondary-content-default: var(--cds-color-pink-800); --cds-color-emphasis-secondary-background-xweak: var(--cds-color-pink-25); --cds-color-emphasis-secondary-background-weak: var(--cds-color-pink-50); --cds-color-emphasis-secondary-background-xstrong: var(--cds-color-pink-700); --cds-color-emphasis-secondary-background-strong: var(--cds-color-pink-600); --cds-color-emphasis-secondary-background-default: var(--cds-color-pink-500); --cds-color-emphasis-neutral-stroke-default: var(--cds-color-grey-600); --cds-color-emphasis-neutral-content-default: var(--cds-color-grey-600); --cds-color-emphasis-neutral-background-xweak: var(--cds-color-grey-25); --cds-color-emphasis-neutral-background-weak: var(--cds-color-grey-50); --cds-color-emphasis-neutral-background-default: var(--cds-color-grey-500); --cds-color-emphasis-neutral-background-xstrong: var(--cds-color-grey-900); --cds-color-emphasis-neutral-background-xxstrong: var(--cds-color-grey-975); --cds-color-emphasis-primary-background-xweak: var(--cds-color-blue-25); --cds-color-emphasis-primary-background-strong: var(--cds-color-blue-700); --cds-color-emphasis-primary-background-default: var(--cds-color-blue-500); --cds-color-emphasis-primary-background-xstrong: var(--cds-color-blue-800); --cds-color-emphasis-primary-background-weak: var(--cds-color-blue-50); --cds-color-emphasis-primary-background-xxstrong: var(--cds-color-blue-950); --cds-color-emphasis-primary-stroke-default: var(--cds-color-blue-500); --cds-color-emphasis-primary-content-default: var(--cds-color-blue-800); --cds-typography-action-secondary: var(--cds-font-weight-600) var(--cds-font-size-175) / var(--cds-line-height-250) var(--cds-font-family-source-sans-pro); --cds-typography-action-primary: var(--cds-font-weight-600) var(--cds-font-size-200) / var(--cds-line-height-300) var(--cds-font-family-source-sans-pro); --cds-typography-body-secondary: var(--cds-font-weight-400) var(--cds-font-size-175) / var(--cds-line-height-250) var(--cds-font-family-source-sans-pro); --cds-typography-body-primary: var(--cds-font-weight-400) var(--cds-font-size-200) / var(--cds-line-height-300) var(--cds-font-family-source-sans-pro); --cds-typography-subtitle-medium: var(--cds-font-weight-600) var(--cds-font-size-200) / var(--cds-line-height-250) var(--cds-font-family-source-sans-pro); --cds-typography-subtitle-large: var(--cds-font-weight-600) var(--cds-font-size-250) / var(--cds-line-height-300) var(--cds-font-family-source-sans-pro); --cds-typography-title-small-sm: var(--cds-font-weight-600) var(--cds-font-size-300) / var(--cds-line-height-450) var(--cds-font-family-source-sans-pro); --cds-typography-title-small: var(--cds-font-weight-600) var(--cds-font-size-375) / var(--cds-line-height-450) var(--cds-font-family-source-sans-pro); --cds-typography-title-medium-sm: var(--cds-font-weight-600) var(--cds-font-size-350) / var(--cds-line-height-450) var(--cds-font-family-source-sans-pro); --cds-typography-title-medium: var(--cds-font-weight-600) var(--cds-font-size-450) / var(--cds-line-height-525) var(--cds-font-family-source-sans-pro); --cds-typography-title-large-sm: var(--cds-font-weight-600) var(--cds-font-size-400) / var(--cds-line-height-500) var(--cds-font-family-source-sans-pro); --cds-typography-title-large: var(--cds-font-weight-600) var(--cds-font-size-600) / var(--cds-line-height-700) var(--cds-font-family-source-sans-pro); --cds-typography-display-sm: var(--cds-font-weight-600) var(--cds-font-size-500) / var(--cds-line-height-550) var(--cds-font-family-source-sans-pro); --cds-typography-display: var(--cds-font-weight-600) var(--cds-font-size-800) / var(--cds-line-height-900) var(--cds-font-family-source-sans-pro); } @media (max-width: 1023.95px) { :root { --cds-typography-display: var(--cds-typography-display-sm); --cds-typography-title-large: var(--cds-typography-title-large-sm); --cds-typography-title-medium: var(--cds-typography-title-medium-sm); --cds-typography-title-small: var(--cds-typography-title-small-sm); } } :root[dir='rtl'] { --cds-text-decoration-link: underline; --cds-typography-action-secondary: var(--cds-font-weight-700) var(--cds-font-size-175) / var(--cds-line-height-250) var(--cds-font-family-boutros-coursera); --cds-typography-action-primary: var(--cds-font-weight-700) var(--cds-font-size-200) / var(--cds-line-height-300) var(--cds-font-family-boutros-coursera); --cds-typography-body-secondary: var(--cds-font-weight-400) var(--cds-font-size-175) / var(--cds-line-height-250) var(--cds-font-family-boutros-coursera); --cds-typography-body-primary: var(--cds-font-weight-400) var(--cds-font-size-200) / var(--cds-line-height-300) var(--cds-font-family-boutros-coursera); --cds-typography-subtitle-medium: var(--cds-font-weight-700) var(--cds-font-size-200) / var(--cds-line-height-250) var(--cds-font-family-boutros-coursera); --cds-typography-subtitle-large: var(--cds-font-weight-700) var(--cds-font-size-250) / var(--cds-line-height-300) var(--cds-font-family-boutros-coursera); --cds-typography-title-small-sm: var(--cds-font-weight-700) var(--cds-font-size-375) / var(--cds-line-height-450) var(--cds-font-family-boutros-coursera); --cds-typography-title-small: var(--cds-font-weight-700) var(--cds-font-size-375) / var(--cds-line-height-450) var(--cds-font-family-boutros-coursera); --cds-typography-title-medium-sm: var(--cds-font-weight-700) var(--cds-font-size-350) / var(--cds-line-height-450) var(--cds-font-family-boutros-coursera); --cds-typography-title-medium: var(--cds-font-weight-700) var(--cds-font-size-450) / var(--cds-line-height-525) var(--cds-font-family-boutros-coursera); --cds-typography-title-large-sm: var(--cds-font-weight-700) var(--cds-font-size-400) / var(--cds-line-height-500) var(--cds-font-family-boutros-coursera); --cds-typography-title-large: var(--cds-font-weight-700) var(--cds-font-size-600) / var(--cds-line-height-700) var(--cds-font-family-boutros-coursera); --cds-typography-display-sm: var(--cds-font-weight-700) var(--cds-font-size-500) / var(--cds-line-height-550) var(--cds-font-family-boutros-coursera); --cds-typography-display: var(--cds-font-weight-700) var(--cds-font-size-800) / var(--cds-line-height-900) var(--cds-font-family-boutros-coursera); } @media (max-width: 1023.95px) { :root[dir='rtl'] { --cds-typography-display: var(--cds-typography-display-sm); --cds-typography-title-large: var(--cds-typography-title-large-sm); --cds-typography-title-medium: var(--cds-typography-title-medium-sm); --cds-typography-title-small: var(--cds-typography-title-small-sm); --cds-typography-display: var(--cds-typography-display-sm); --cds-typography-title-large: var(--cds-typography-title-large-sm); --cds-typography-title-medium: var(--cds-typography-title-medium-sm); --cds-typography-title-small: var(--cds-typography-title-small-sm); } } :root { --cds-font-size-body2: 0.875rem; --cds-font-size-title4: 0.875rem; --cds-letter-spacing-250: -0.2px; --cds-letter-spacing-125: -0.1px; --cds-font-family-body: var(--cds-font-family-source-sans-pro); --cds-font-family-title: var(--cds-font-family-source-sans-pro); --cds-font-family-display: var(--cds-font-family-source-sans-pro); --cds-font-size-body1: var(--cds-font-size-200); --cds-font-size-title3: var(--cds-font-size-200); --cds-font-size-title2: var(--cds-font-size-250); --cds-font-size-title1-xs: var(--cds-font-size-300); --cds-font-size-title1-lg: var(--cds-font-size-350); --cds-font-size-display2-xs: var(--cds-font-size-400); --cds-font-size-display2-sm: var(--cds-font-size-450); --cds-font-size-display2-lg: var(--cds-font-size-550); --cds-font-size-display1-xs: var(--cds-font-size-600); --cds-font-size-display1-sm: var(--cds-font-size-800); --cds-font-size-display1-lg: var(--cds-font-size-1050); --cds-letter-spacing-body2: var(--cds-letter-spacing-0); --cds-letter-spacing-body1: var(--cds-letter-spacing-0); --cds-letter-spacing-title4: var(--cds-letter-spacing-125); --cds-letter-spacing-title3: var(--cds-letter-spacing-125); --cds-letter-spacing-title2: var(--cds-letter-spacing-125); --cds-letter-spacing-title1: var(--cds-letter-spacing-125); --cds-letter-spacing-display2: var(--cds-letter-spacing-125); --cds-letter-spacing-display1: var(--cds-letter-spacing-250); --cds-line-height-body2: var(--cds-line-height-250); --cds-line-height-body1: var(--cds-line-height-300); --cds-line-height-title4: var(--cds-line-height-250); --cds-line-height-title3: var(--cds-line-height-300); --cds-line-height-title2: var(--cds-line-height-350); --cds-line-height-title1-xs: var(--cds-line-height-400); --cds-line-height-title1-lg: var(--cds-line-height-450); --cds-line-height-display2-xs: var(--cds-line-height-500); --cds-line-height-display2-sm: var(--cds-line-height-600); --cds-line-height-display2-lg: var(--cds-line-height-650); --cds-line-height-display1-xs: var(--cds-line-height-700); --cds-line-height-display1-sm: var(--cds-line-height-900); --cds-line-height-display1-lg: var(--cds-line-height-1150); --cds-typography-body2: var(--cds-font-weight-400) var(--cds-font-size-body2) / var(--cds-line-height-body2) var(--cds-font-family-body); --cds-typography-body1: var(--cds-font-weight-400) var(--cds-font-size-body1) / var(--cds-line-height-body1) var(--cds-font-family-body); --cds-typography-title4: var(--cds-font-weight-700) var(--cds-font-size-title4) / var(--cds-line-height-title4) var(--cds-font-family-title); --cds-typography-title3-strong: var(--cds-font-weight-700) var(--cds-font-size-title3) / var(--cds-line-height-title3) var(--cds-font-family-title); --cds-typography-title3: var(--cds-font-weight-600) var(--cds-font-size-title3) / var(--cds-line-height-title3) var(--cds-font-family-title); --cds-typography-title2-weak: var(--cds-font-weight-400) var(--cds-font-size-title2) / var(--cds-line-height-title2) var(--cds-font-family-title); --cds-typography-title2: var(--cds-font-weight-600) var(--cds-font-size-title2) / var(--cds-line-height-title2) var(--cds-font-family-title); --cds-typography-title1-xs-weak: var(--cds-font-weight-400) var(--cds-font-size-title1-xs) / var(--cds-line-height-title1-xs) var(--cds-font-family-title); --cds-typography-title1-xs: var(--cds-font-weight-600) var(--cds-font-size-title1-xs) / var(--cds-line-height-title1-xs) var(--cds-font-family-title); --cds-typography-title1-weak: var(--cds-font-weight-400) var(--cds-font-size-title1-lg) / var(--cds-line-height-title1-lg) var(--cds-font-family-title); --cds-typography-title1: var(--cds-font-weight-600) var(--cds-font-size-title1-lg) / var(--cds-line-height-title1-lg) var(--cds-font-family-title); --cds-typography-display2-xs-weak: var(--cds-font-weight-400) var(--cds-font-size-display2-xs) / var(--cds-line-height-display2-xs) var(--cds-font-family-display); --cds-typography-display2-xs: var(--cds-font-weight-600) var(--cds-font-size-display2-xs) / var(--cds-line-height-display2-xs) var(--cds-font-family-display); --cds-typography-display2-sm-weak: var(--cds-font-weight-400) var(--cds-font-size-display2-sm) / var(--cds-line-height-display2-sm) var(--cds-font-family-display); --cds-typography-display2-sm: var(--cds-font-weight-600) var(--cds-font-size-display2-sm) / var(--cds-line-height-display2-sm) var(--cds-font-family-display); --cds-typography-display2-weak: var(--cds-font-weight-400) var(--cds-font-size-display2-lg) / var(--cds-line-height-display2-lg) var(--cds-font-family-display); --cds-typography-display2: var(--cds-font-weight-600) var(--cds-font-size-display2-lg) / var(--cds-line-height-display2-lg) var(--cds-font-family-display); --cds-typography-display1-xs-weak: var(--cds-font-weight-400) var(--cds-font-size-display1-xs) / var(--cds-line-height-display1-xs) var(--cds-font-family-display); --cds-typography-display1-xs: var(--cds-font-weight-600) var(--cds-font-size-display1-xs) / var(--cds-line-height-display1-xs) var(--cds-font-family-display); --cds-typography-display1-sm-weak: var(--cds-font-weight-400) var(--cds-font-size-display1-sm) / var(--cds-line-height-display1-sm) var(--cds-font-family-display); --cds-typography-display1-sm: var(--cds-font-weight-600) var(--cds-font-size-display1-sm) / var(--cds-line-height-display1-sm) var(--cds-font-family-display); --cds-typography-display1-weak: var(--cds-font-weight-400) var(--cds-font-size-display1-lg) / var(--cds-line-height-display1-lg) var(--cds-font-family-display); --cds-typography-display1: var(--cds-font-weight-600) var(--cds-font-size-display1-lg) / var(--cds-line-height-display1-lg) var(--cds-font-family-display); } @media (max-width: 1023.95px) { :root { --cds-typography-display1: var(--cds-typography-display1-sm); --cds-typography-display1-weak: var(--cds-typography-display1-sm-weak); --cds-typography-display2: var(--cds-typography-display2-sm); --cds-typography-display2-weak: var(--cds-typography-display2-sm-weak); } } @media (max-width: 599.95px) { :root { --cds-typography-display1: var(--cds-typography-display1-xs); --cds-typography-display1-weak: var(--cds-typography-display1-xs-weak); --cds-typography-display2: var(--cds-typography-display2-xs); --cds-typography-display2-weak: var(--cds-typography-display2-xs-weak); --cds-typography-title1: var(--cds-typography-title1-xs); --cds-typography-title1-weak: var(--cds-typography-title1-xs-weak); } } :root[dir='rtl'] { --cds-font-family-body: var(--cds-font-family-boutros-coursera); --cds-font-family-title: var(--cds-font-family-boutros-coursera); --cds-font-family-display: var(--cds-font-family-boutros-coursera); --cds-letter-spacing-body2: var(--cds-letter-spacing-0); --cds-letter-spacing-body1: var(--cds-letter-spacing-0); --cds-letter-spacing-title4: var(--cds-letter-spacing-0); --cds-letter-spacing-title3: var(--cds-letter-spacing-0); --cds-letter-spacing-title2: var(--cds-letter-spacing-0); --cds-letter-spacing-title1: var(--cds-letter-spacing-0); --cds-letter-spacing-display2: var(--cds-letter-spacing-0); --cds-letter-spacing-display1: var(--cds-letter-spacing-0); } @media (max-width: 1023.95px) { :root[dir='rtl'] { --cds-typography-display1: var(--cds-typography-display1-sm); --cds-typography-display1-weak: var(--cds-typography-display1-sm-weak); --cds-typography-display2: var(--cds-typography-display2-sm); --cds-typography-display2-weak: var(--cds-typography-display2-sm-weak); } } @media (max-width: 599.95px) { :root[dir='rtl'] { --cds-typography-display1: var(--cds-typography-display1-xs); --cds-typography-display1-weak: var(--cds-typography-display1-xs-weak); --cds-typography-display2: var(--cds-typography-display2-xs); --cds-typography-display2-weak: var(--cds-typography-display2-xs-weak); --cds-typography-title1: var(--cds-typography-title1-xs); --cds-typography-title1-weak: var(--cds-typography-title1-xs-weak); } } :root { /* Deprecated intent-based tokens 1.0 retained for backward compatibility, mapped to use 3.0 Global Colors */ --cds-color-utility-warning: var(--cds-color-yellow-200); --cds-color-callouts-background-primary-strong: var(--cds-color-blue-950); --cds-color-callouts-background-primary: var(--cds-color-blue-700); --cds-color-callouts-background-tertiary-weak: var(--cds-color-yellow-25); --cds-color-callouts-background-secondary-weak: var(--cds-color-purple-25); --cds-color-callouts-background-primary-weak: var(--cds-color-blue-50); --cds-color-callouts-tertiary-invert: #b0e5fb; --cds-color-callouts-secondary-invert: var(--cds-color-yellow-200); --cds-color-callouts-tertiary: var(--cds-color-blue-900); --cds-color-callouts-secondary: var(--cds-color-purple-950); --cds-color-feedback-background-warning-weak: var(--cds-color-yellow-25); --cds-color-feedback-background-informative-weak: var(--cds-color-blue-25); --cds-color-feedback-background-success-weak: var(--cds-color-green-25); --cds-color-feedback-background-error-weak: var(--cds-color-red-25); --cds-color-feedback-warning: var(--cds-color-yellow-700); --cds-color-feedback-informative: var(--cds-color-blue-700); --cds-color-feedback-success-invert-weak: var(--cds-color-green-50); --cds-color-feedback-success-hover: var(--cds-color-green-800); --cds-color-feedback-success: var(--cds-color-green-700); --cds-color-feedback-error-invert-weak: var(--cds-color-red-50); --cds-color-feedback-error-hover: var(--cds-color-red-900); --cds-color-feedback-error: var(--cds-color-red-700); --cds-color-neutral-background-primary: var(--cds-color-white-0); --cds-color-neutral-background-primary-weak: var(--cds-color-grey-25); --cds-color-neutral-stroke-primary-invert: var(--cds-color-white-0); --cds-color-neutral-stroke-primary-weak: var(--cds-color-grey-50); --cds-color-neutral-stroke-primary: var(--cds-color-grey-300); --cds-color-neutral-disabled-weak: var(--cds-color-grey-25); --cds-color-neutral-disabled-strong: var(--cds-color-grey-200); --cds-color-neutral-disabled: var(--cds-color-grey-50); --cds-color-neutral-primary-invert: var(--cds-color-white-0); --cds-color-neutral-primary-weak: var(--cds-color-grey-600); --cds-color-neutral-primary: var(--cds-color-grey-975); --cds-color-interactive-background-primary-selected-weak: var(--cds-color-purple-25); --cds-color-interactive-background-primary-pressed-weak: var(--cds-color-purple-25); --cds-color-interactive-background-primary-hover-weak: var(--cds-color-blue-25); --cds-color-interactive-stroke-primary-focus-invert: var(--cds-color-blue-25); --cds-color-interactive-stroke-primary-focus: var(--cds-color-purple-700); --cds-color-interactive-primary-selected: var(--cds-color-purple-950); --cds-color-interactive-primary-pressed: var(--cds-color-purple-950); --cds-color-interactive-primary-hover: var(--cds-color-blue-800); --cds-color-interactive-primary: var(--cds-color-blue-700); } </style><style>.rc-GlobalFooter_copyright-row{display:-webkit-box;display:-moz-box;display:-webkit-flex;display:-ms-flexbox;display:box;display:flex;-webkit-box-align:center;-moz-box-align:center;-o-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center;width:50%}@media (max-width:767px){.rc-GlobalFooter_copyright-row{-webkit-box-orient:vertical;-moz-box-orient:vertical;-o-box-orient:vertical;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;width:auto}}.rc-GlobalFooter_copyright-row.lohp-rebrand{line-height:1.25rem;font-family:Source Sans Pro,Arial,sans-serif}.rc-GlobalFooter_copyright-row--margin-bottom{margin-bottom:20px}.rc-GlobalFooter_copyright-row--margin-top{margin-top:30px}.rc-GlobalFooter_copyright-row--no-list .rc-GlobalFooter_copyright_col{width:auto}.rc-GlobalFooter_copyright-row_text{color:inherit;font-size:.875rem}@media (max-width:767px){.rc-GlobalFooter_copyright-row_text{font-size:.75rem}}.rc-GlobalFooter_copyright_col{width:50%}@media (max-width:767px){.rc-GlobalFooter_copyright_col{width:auto}}.rc-GlobalFooter_copyright_list{margin:0;padding:0;list-style:none;display:-webkit-box;display:-moz-box;display:-webkit-flex;display:-ms-flexbox;display:box;display:flex;-webkit-box-align:center;-moz-box-align:center;-o-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center}@media (max-width:767px){.rc-GlobalFooter_copyright_list{margin-top:4px}}.rc-GlobalFooter_copyright_list_item{margin:0 10px}.rc-GlobalFooter_copyright_list_item:first-of-type{margin:0 10px 0 5px}@media (max-width:767px){.rc-GlobalFooter_copyright_list_item:first-of-type{margin:0 10px}}.rc-GlobalFooter_copyright_list_item_link:hover{color:inherit}.rc-GlobalFooter_column_header{font-family:OpenSans,Arial,sans-serif;font-size:1.5rem;font-weight:700;margin-bottom:20px}@media (max-width:767px){.rc-GlobalFooter_column_header{font-size:1rem;margin-bottom:15px}.rc-GlobalFooter_column_header .rc-GlobalFooter_column_header{margin-bottom:0}.rc-GlobalFooter_column_header--badges,.rc-GlobalFooter_column_header--social-media{margin-bottom:25px}}.rc-GlobalFooter_column_header.lohp-rebrand{font-family:Source Sans Pro,Arial,sans-serif;font-weight:600;font-size:1.25rem;line-height:1.75rem;letter-spacing:-.1px}.rc-GlobalFooter_column_list{margin:0;padding:0;list-style:none;content-visibility:auto;contain-intrinsic-size:1px 406px}.rc-GlobalFooter_column_list--bold{margin-top:20px}.rc-GlobalFooter_column_list--bold .rc-GlobalFooter_column_list_item{font-weight:700}.rc-GlobalFooter_column_list_item{font-size:1rem;line-height:1.75rem}@media (max-width:767px){.rc-GlobalFooter_column_list_item{font-size:.875rem;line-height:1.5rem}}.rc-GlobalFooter_column_list_item.lohp-rebrand{font-family:Source Sans Pro,Arial,sans-serif;font-size:.875rem;line-height:1.25rem}.rc-GlobalFooter_column_list_item_link,.rc-GlobalFooter_column_list_item_link:hover{color:inherit}.rc-GlobalFooter_coursera-logo{display:block;margin-bottom:20px}@media (max-width:767px){.rc-GlobalFooter_coursera-logo{margin-bottom:10px}}.rc-GlobalFooter_description{margin:0;line-height:1.5rem}.rc-GlobalFooter .rc-GlobalFooter_column .mobile-app-badges{margin-top:40px}@media (max-width:767px){.rc-GlobalFooter .rc-GlobalFooter_column .mobile-app-badges{margin-top:20px}}.rc-GlobalFooter .rc-GlobalFooter_column--no-description .mobile-app-badges{margin-top:25px}.rc-GlobalFooter .rc-GlobalFooter_column--no-description .mobile-app-badges--experiment-badges{margin-top:0}.rc-GlobalFooter .rc-GlobalFooter_column--no-description .mobile-app-badges--experiment-badges .mobile-badge:first-of-type{margin-bottom:1rem;display:inline-block}@media (max-width:767px){.rc-GlobalFooter .rc-GlobalFooter_column--no-description .mobile-app-badges{margin-top:20px}.rc-GlobalFooter_social-media.lohp-rebrand{display:-webkit-box;display:-moz-box;display:-webkit-flex;display:-ms-flexbox;display:box;display:flex;-webkit-box-orient:vertical;-moz-box-orient:vertical;-o-box-orient:vertical;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:center;-moz-box-align:center;-o-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center}.rc-GlobalFooter_social-media.lohp-rebrand .rc-GlobalFooter_social-media_link{margin-left:10px;margin-right:10px}}.rc-GlobalFooter_social-media--centered .rc-GlobalFooter_social-media_link{margin:0 10px}.rc-GlobalFooter_social-media--left-aligned .rc-GlobalFooter_social-media_link{margin-right:20px;margin-left:0}.rc-GlobalFooter_social-media_list{display:-webkit-box;display:-moz-box;display:-webkit-flex;display:-ms-flexbox;display:box;display:flex;-webkit-box-align:center;-moz-box-align:center;-o-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center;padding:0;margin:0;list-style:none}.rc-GlobalFooter_social-media_link{display:inline-block;margin-left:20px}.rc-GlobalFooter{border-top:1px solid #e4e4e4;padding-top:2.75rem;overflow:hidden}@media (max-width:767px){.rc-GlobalFooter{padding-top:2.5rem}}@media (min-width:768px){.rc-GlobalFooter.lohp-rebrand .bt3-container{max-width:85%}}@media (max-width:767px){.rc-GlobalFooter.lohp-rebrand .bt3-container{max-width:90%;padding-left:0;padding-right:0}}.rc-GlobalFooter_column-container{display:-webkit-box;display:-moz-box;display:-webkit-flex;display:-ms-flexbox;display:box;display:flex;-webkit-box-align:start;-moz-box-align:start;-o-box-align:start;-ms-flex-align:start;-webkit-align-items:flex-start;align-items:flex-start;-webkit-box-pack:justify;-moz-box-pack:justify;-o-box-pack:justify;-ms-flex-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;margin:0 -15px}@media (max-width:767px){.rc-GlobalFooter_column-container{margin:0}}.rc-GlobalFooter_column-container--sub-content-row{padding-top:15px;padding-bottom:50px;margin:0}.rc-GlobalFooter_column-container--border-top{border-top:1px solid #e4e4e4}.rc-GlobalFooter_column-container--align-items-center{-webkit-box-align:center;-moz-box-align:center;-o-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center}.rc-GlobalFooter_column-container--column{-webkit-box-orient:vertical;-moz-box-orient:vertical;-o-box-orient:vertical;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column}.rc-GlobalFooter_column{width:100%;padding-bottom:2.75rem;padding-left:15px;padding-right:15px}@media (max-width:767px){.rc-GlobalFooter_column{width:100%;padding-bottom:2rem;padding-left:0;padding-right:0}.rc-GlobalFooter_column--mobile-column{width:50%}.rc-GlobalFooter_column--logo-column .rc-GlobalFooter_column_container{max-width:320px}.rc-GlobalFooter_column--left-aligned .rc-GlobalFooter_column_container{margin:0}}.rc-GlobalFooter_column_container{max-width:170px}.rc-GlobalFooter_column_container--logo-column{max-width:210px}.rc-GlobalFooter .mobile-app-badges,.rc-GlobalFooter .mobile-app-badges .mobile-badge{margin:0}.rc-GlobalFooter .mobile-app-badges .mobile-badge:first-of-type{margin-bottom:15px;display:inline-block}@media (max-width:767px){.rc-GlobalFooter .mobile-app-badges .mobile-badge:first-of-type{margin:0}}.rc-PageFooter.hide-top-border{border-top:none}.rc-PageFooter.modified-background{background-color:#f8f8f8}@media (max-width:824px){.rc-PageFooter.sticky-bar{margin-bottom:73px}}@media (max-width:602px){.rc-PageFooter.sticky-bar{margin-bottom:129px}}@media (max-width:767px){.rc-PaidMediaFooter .rc-GlobalFooter_column_container{margin:0 auto}.rc-PaidMediaFooter .rc-GlobalFooter_column_header{text-align:center}.rc-PaidMediaFooter .mobile-app-badges .mobile-badge:last-child{margin-right:0}.rc-PaidMediaFooter .b-corp-logo{margin:25px auto}}.rc-PaidMediaFooter .rc-GlobalFooter_copyright-row{width:100%;-webkit-box-pack:center;-moz-box-pack:center;-o-box-pack:center;-ms-flex-pack:center;-webkit-justify-content:center;justify-content:center}@media (max-width:1023px){.rc-PaidMediaFooter.sticky-bar{margin-bottom:83px}}.rc-SubFooterSection{padding-left:20px;padding-right:20px}@media (max-width:608px){.rc-SubFooterSection{margin-bottom:1rem}}@media (min-width:768px){.rc-SubFooterSection.lohp-rebrand{margin-bottom:60px}}@media (max-width:767px){.rc-SubFooterSection.lohp-rebrand{margin-bottom:83px}}.rc-SubFooterSection__header-container{display:-webkit-box;display:-moz-box;display:-webkit-flex;display:-ms-flexbox;display:box;display:flex;-webkit-box-pack:justify;-moz-box-pack:justify;-o-box-pack:justify;-ms-flex-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;-webkit-box-align:center;-moz-box-align:center;-o-box-align:center;-ms-flex-align:center;-webkit-align-items:center;align-items:center;margin-bottom:.75rem}.rc-SubFooterSection__header{line-height:1.5rem;font-weight:700;font-size:15px;margin-bottom:.75rem;color:#1f1f1f;font-family:OpenSans}.rc-SubFooterSection__header.lohp-rebrand{line-height:1.75rem;letter-spacing:-.1px;font-size:20px;font-family:Source Sans Pro,Arial,sans-serif;font-weight:600}.rc-SubFooterSection__header--in-new-experiment{margin-bottom:0}.rc-SubFooterSection__content-column-links{list-style-type:none;padding:0;margin-right:1.125rem;content-visibility:auto;contain-intrinsic-size:1px 670px}.rc-SubFooterSection__content-column-link-item{padding:0;margin-bottom:.625rem;line-height:1.125rem;font-size:.875rem;font-family:OpenSans}.rc-SubFooterSection__content-column-link-item.lohp-rebrand{line-height:1.25rem;font-family:Source Sans Pro,Arial,sans-serif}@media (max-width:608px){.rc-SubFooterSection__content-column-link-item{margin-bottom:.4375rem}}.rc-SubFooterSection__content-column-link-text{color:#1f1f1f}.rc-SubFooterSection__content-column-link-text:hover{color:inherit}.rc-SeoGlobalFooter{background-color:#f8f8f8}.rc-SeoGlobalFooter.lohp-rebrand{background-color:#f5f5f5}@media (max-width:768px){.rc-SeoGlobalFooter.lohp-rebrand.stickyBar{margin-bottom:90px}}.rc-SeoGlobalFooter__content{padding-top:3.0625rem;padding-bottom:8px}@media (max-width:1040px){.rc-SeoGlobalFooter__content{padding-top:2rem}}@media (max-width:608px){.rc-SeoGlobalFooter__content{padding-top:2rem}}.rc-SeoGlobalFooter__content.lohp-rebrand{padding-top:80px}.rc-SeoGlobalFooter__content-heading{font-family:OpenSans;font-weight:700;font-size:1rem;margin-bottom:2rem;letter-spacing:-.78px;line-height:1.6875rem;color:#1f1f1f}@media (max-width:608px){.rc-SeoGlobalFooter__content-heading{margin-bottom:2rem}}.rc-SeoGlobalFooter__global-footer-exp-section{-webkit-box-pack:justify;-moz-box-pack:justify;-o-box-pack:justify;-ms-flex-pack:justify;-webkit-justify-content:space-between;justify-content:space-between}@media (min-width:768px){.rc-SeoGlobalFooter__global-footer-exp-section{margin-top:2rem;margin-bottom:2rem}}@media (max-width:767px){.rc-SeoGlobalFooter__mobile-badges-column{display:-webkit-box;display:-moz-box;display:-webkit-flex;display:-ms-flexbox;display:box;display:flex;-webkit-box-pack:justify;-moz-box-pack:justify;-o-box-pack:justify;-ms-flex-pack:justify;-webkit-justify-content:space-between;justify-content:space-between;margin-bottom:1rem}}@media (max-width:991px){.rc-SeoGlobalFooter__mobile-badges-column.lohp-rebrand{margin-top:40px}}@media (max-width:767px){.rc-SeoGlobalFooter__mobile-badges-column.lohp-rebrand{margin-top:30px;-webkit-box-orient:vertical;-moz-box-orient:vertical;-o-box-orient:vertical;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column}}.rc-SeoGlobalFooter__mobile-badges-column-text{display:none}@media (max-width:767px){.rc-SeoGlobalFooter__mobile-badges-column-text{display:block;line-height:1.75rem;font-family:Source Sans 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max-width: 25%; flex-basis: 25%; } .cds-112 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .cds-113 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .cds-114 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .cds-115 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .cds-116 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .cds-117 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .cds-118 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .cds-119 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .cds-120 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1440px) { .cds-121 { flex-grow: 0; max-width: none; flex-basis: auto; } .cds-122 { flex-grow: 1; max-width: 100%; flex-basis: 0; } .cds-123 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .cds-124 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .cds-125 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .cds-126 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .cds-127 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .cds-128 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .cds-129 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .cds-130 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .cds-131 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .cds-132 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .cds-133 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .cds-134 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } @media (min-width:1920px) { .cds-135 { flex-grow: 0; max-width: none; flex-basis: auto; } .cds-136 { flex-grow: 1; max-width: 100%; flex-basis: 0; } .cds-137 { flex-grow: 0; max-width: 8.333333%; flex-basis: 8.333333%; } .cds-138 { flex-grow: 0; max-width: 16.666667%; flex-basis: 16.666667%; } .cds-139 { flex-grow: 0; max-width: 25%; flex-basis: 25%; } .cds-140 { flex-grow: 0; max-width: 33.333333%; flex-basis: 33.333333%; } .cds-141 { flex-grow: 0; max-width: 41.666667%; flex-basis: 41.666667%; } .cds-142 { flex-grow: 0; max-width: 50%; flex-basis: 50%; } .cds-143 { flex-grow: 0; max-width: 58.333333%; flex-basis: 58.333333%; } .cds-144 { flex-grow: 0; max-width: 66.666667%; flex-basis: 66.666667%; } .cds-145 { flex-grow: 0; max-width: 75%; flex-basis: 75%; } .cds-146 { flex-grow: 0; max-width: 83.333333%; flex-basis: 83.333333%; } .cds-147 { flex-grow: 0; max-width: 91.666667%; flex-basis: 91.666667%; } .cds-148 { flex-grow: 0; max-width: 100%; flex-basis: 100%; } } .cds-187 { height: 0; overflow: hidden; transition: height 300ms cubic-bezier(0.4, 0, 0.2, 1) 0ms; } .cds-188 { height: auto; overflow: visible; } .cds-189 { visibility: hidden; } .cds-190 { display: flex; } .cds-191 { width: 100%; } .cds-149 { color: inherit; border: 0; cursor: pointer; margin: 0; display: inline-flex; outline: 0; padding: 0; position: relative; align-items: center; user-select: none; border-radius: 0; vertical-align: middle; -moz-appearance: none; justify-content: center; text-decoration: none; background-color: transparent; -webkit-appearance: none; -webkit-tap-highlight-color: transparent; } .cds-149::-moz-focus-inner { border-style: none; } .cds-149.cds-150 { cursor: default; pointer-events: none; } @media print { .cds-149 { color-adjust: exact; } } .cds-163 { top: 0; left: 0; right: 0; bottom: 0; display: flex; z-index: -1; position: fixed; align-items: center; justify-content: center; background-color: rgba(0, 0, 0, 0.5); -webkit-tap-highlight-color: transparent; } .cds-164 { background-color: transparent; } .cds-152 { z-index: 11000; pointer-events: none; } .cds-153 { pointer-events: auto; } .cds-154[x-placement*="bottom"] .cds-157 { top: 0; left: 0; margin-top: -0.71em; margin-left: 4px; margin-right: 4px; } .cds-154[x-placement*="top"] .cds-157 { left: 0; bottom: 0; margin-left: 4px; margin-right: 4px; margin-bottom: -0.71em; } .cds-154[x-placement*="right"] .cds-157 { left: 0; width: 0.71em; height: 1em; margin-top: 4px; margin-left: -0.71em; margin-bottom: 4px; } .cds-154[x-placement*="left"] .cds-157 { right: 0; width: 0.71em; height: 1em; margin-top: 4px; margin-right: -0.71em; margin-bottom: 4px; } .cds-154[x-placement*="left"] .cds-157::before { transform-origin: 0 0; } .cds-154[x-placement*="right"] .cds-157::before { transform-origin: 100% 100%; } .cds-154[x-placement*="top"] .cds-157::before { transform-origin: 100% 0; } .cds-154[x-placement*="bottom"] .cds-157::before { transform-origin: 0 100%; } .cds-155 { color: #fff; padding: 4px 8px; font-size: 0.625rem; max-width: 300px; word-wrap: break-word; font-family: var(--cds-font-family-source-sans-pro); line-height: 1.4em; border-radius: 4px; background-color: rgba(97, 97, 97, 0.9); } .cds-156 { margin: 0; position: relative; } .cds-157 { color: rgba(97, 97, 97, 0.9); width: 1em; height: 0.71em; overflow: hidden; position: absolute; box-sizing: border-box; } .cds-157::before { width: 100%; height: 100%; margin: auto; content: ""; display: block; transform: rotate(45deg); background-color: currentColor; } .cds-158 { padding: 8px 16px; font-size: 0.875rem; line-height: 1.14286em; } .cds-159 { margin: 0 24px ; transform-origin: right center; } @media (min-width:600px) { .cds-159 { margin: 0 14px; } } .cds-160 { margin: 0 24px; transform-origin: left center; } @media (min-width:600px) { .cds-160 { margin: 0 14px; } } .cds-161 { margin: 24px 0; transform-origin: center bottom; } @media (min-width:600px) { .cds-161 { margin: 14px 0; } } .cds-162 { margin: 24px 0; transform-origin: center top; } @media (min-width:600px) { .cds-162 { margin: 14px 0; } } @media (min-width:0px) and (max-width:599.95px) { .cds-165 { display: none; } } @media (min-width:0px) { .cds-166 { display: none; } } @media (max-width:599.95px) { .cds-167 { display: none; } } @media (min-width:600px) and (max-width:1023.95px) { .cds-168 { display: none; } } @media (min-width:600px) { .cds-169 { display: none; } } @media (max-width:1023.95px) { .cds-170 { display: none; } } @media (min-width:1024px) and (max-width:1439.95px) { .cds-171 { display: none; } } @media (min-width:1024px) { .cds-172 { display: none; } } @media (max-width:1439.95px) { .cds-173 { display: none; } } @media (min-width:1440px) and (max-width:1919.95px) { .cds-174 { display: none; } } @media (min-width:1440px) { .cds-175 { display: none; } } @media (max-width:1919.95px) { .cds-176 { display: none; } } @media (min-width:1920px) { .cds-177 { display: none; } } @media (min-width:1920px) { .cds-178 { display: none; } } @media (min-width:0px) { .cds-179 { display: none; } } .cds-180 { border: none; height: 1px; margin: 0; flex-shrink: 0; background-color: rgba(0, 0, 0, 0.12); } .cds-181 { left: 0; width: 100%; bottom: 0; position: absolute; } .cds-182 { margin-left: 72px; } .cds-183 { background-color: rgba(0, 0, 0, 0.08); } .cds-185 { width: 1px; height: 100%; } 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0.95);--cds-color-lighten-900:rgba(255, 255, 255, 0.9);--cds-color-lighten-800:rgba(255, 255, 255, 0.8);--cds-color-lighten-700:rgba(255, 255, 255, 0.7);--cds-color-lighten-600:rgba(255, 255, 255, 0.6);--cds-color-lighten-500:rgba(255, 255, 255, 0.5);--cds-color-lighten-400:rgba(255, 255, 255, 0.4);--cds-color-lighten-300:rgba(255, 255, 255, 0.3);--cds-color-lighten-200:rgba(255, 255, 255, 0.2);--cds-color-lighten-100:rgba(255, 255, 255, 0.1);--cds-color-lighten-50:rgba(255, 255, 255, 0.05);--cds-color-lighten-25:rgba(255, 255, 255, 0.03);--cds-color-lighten-0:rgba(255, 255, 255, 0);--cds-color-pink-975:#1e051a;--cds-color-pink-950:#45093a;--cds-color-pink-900:#661057;--cds-color-pink-800:#7d166a;--cds-color-pink-700:#9c1a84;--cds-color-pink-600:#c429a8;--cds-color-pink-500:#e339c4;--cds-color-pink-400:#f05bd5;--cds-color-pink-300:#ff82e7;--cds-color-pink-200:#ffa6ee;--cds-color-pink-100:#ffccf5;--cds-color-pink-50:#ffe0f9;--cds-color-pink-25:#fff2fd;--cds-color-red-975:#2e0007;--cds-color-red-950:#66000f;--cds-color-red-900:#9e0018;--cds-color-red-800:#c4001d;--cds-color-red-700:#d30a28;--cds-color-red-600:#ed2644;--cds-color-red-500:#f0465f;--cds-color-red-400:#fc657d;--cds-color-red-300:#ff8f9f;--cds-color-red-200:#ffb0bc;--cds-color-red-100:#fad2d8;--cds-color-red-50:#fce5e8;--cds-color-red-25:#fdf5f5;--cds-color-green-975:#02150f;--cds-color-green-950:#062e21;--cds-color-green-900:#074735;--cds-color-green-800:#095941;--cds-color-green-700:#087051;--cds-color-green-600:#118f69;--cds-color-green-500:#22a880;--cds-color-green-400:#3bc29a;--cds-color-green-300:#66dab7;--cds-color-green-200:#94e5cd;--cds-color-green-100:#b8f2e1;--cds-color-green-50:#cffaed;--cds-color-green-25:#ebfdf8;--cds-color-yellow-975:#200900;--cds-color-yellow-950:#471400;--cds-color-yellow-900:#6b1e00;--cds-color-yellow-800:#852600;--cds-color-yellow-700:#a32e00;--cds-color-yellow-600:#c74504;--cds-color-yellow-500:#de6000;--cds-color-yellow-400:#f28100;--cds-color-yellow-300:#faaf00;--cds-color-yellow-200:#ffc936;--cds-color-yellow-100:#ffdc96;--cds-color-yellow-50:#ffeac9;--cds-color-yellow-25:#fff4e8;--cds-color-purple-975:#150333;--cds-color-purple-950:#340385;--cds-color-purple-900:#4a0fab;--cds-color-purple-800:#5b15cf;--cds-color-purple-700:#6923de;--cds-color-purple-600:#8040ed;--cds-color-purple-500:#9258f5;--cds-color-purple-400:#a678f5;--cds-color-purple-300:#c29ffc;--cds-color-purple-200:#d3bbfa;--cds-color-purple-100:#e7d9ff;--cds-color-purple-50:#f1e8ff;--cds-color-purple-25:#f9f5ff;--cds-color-blue-975:#00112a;--cds-color-blue-950:#002761;--cds-color-blue-900:#003b8f;--cds-color-blue-800:#0048b0;--cds-color-blue-700:#0056d2;--cds-color-blue-600:#1e72eb;--cds-color-blue-500:#3587fc;--cds-color-blue-400:#5b9dfc;--cds-color-blue-300:#87b8ff;--cds-color-blue-200:#adcfff;--cds-color-blue-100:#cfe2ff;--cds-color-blue-50:#e3eeff;--cds-color-blue-25:#f0f6ff;--cds-color-grey-975:#0f1114;--cds-color-grey-950:#1e2229;--cds-color-grey-900:#2d3440;--cds-color-grey-800:#363f52;--cds-color-grey-700:#404b61;--cds-color-grey-600:#5b6780;--cds-color-grey-500:#6d7c99;--cds-color-grey-400:#8495b0;--cds-color-grey-300:#a7b4c9;--cds-color-grey-200:#c1cad9;--cds-color-grey-100:#dae1ed;--cds-color-grey-50:#e8eef7;--cds-color-grey-25:#f2f5fa;--cds-color-white-0:#ffffff;--cds-color-callouts-tertiary-invert:#b0e5fb;--cds-text-decoration-link:underline;--cds-font-family-boutros-coursera:Boutros Coursera,Tahoma,sans-serif;--cds-font-family-source-sans-pro:Source Sans Pro,Arial,sans-serif;--cds-font-size-1100:5.5rem;--cds-font-size-1050:5.25rem;--cds-font-size-1000:5rem;--cds-font-size-950:4.75rem;--cds-font-size-900:4.5rem;--cds-font-size-850:4.25rem;--cds-font-size-800:4rem;--cds-font-size-750:3.75rem;--cds-font-size-700:3.5rem;--cds-font-size-650:3.25rem;--cds-font-size-600:3rem;--cds-font-size-550:2.75rem;--cds-font-size-500:2.5rem;--cds-font-size-450:2.25rem;--cds-font-size-400:2rem;--cds-font-size-375:1.875rem;--cds-font-size-350:1.75rem;--cds-font-size-300:1.5rem;--cds-font-size-250:1.25rem;--cds-font-size-200:1rem;--cds-font-size-175:0.875rem;--cds-font-size-150:0.75rem;--cds-font-size-125:0.625rem;--cds-font-size-100:0.5rem;--cds-letter-spacing-minus30:-0.003em;--cds-letter-spacing-minus50:-0.005em;--cds-letter-spacing-minus100:-0.01em;--cds-letter-spacing-100:0.01em;--cds-letter-spacing-0:0em;--cds-line-height-1200:6rem;--cds-line-height-1150:5.75rem;--cds-line-height-1100:5.5rem;--cds-line-height-1050:5.25rem;--cds-line-height-1000:5rem;--cds-line-height-900:4.5rem;--cds-line-height-850:4.25rem;--cds-line-height-800:4rem;--cds-line-height-700:3.5rem;--cds-line-height-650:3.25rem;--cds-line-height-600:3rem;--cds-line-height-550:2.75rem;--cds-line-height-525:2.625rem;--cds-line-height-500:2.5rem;--cds-line-height-450:2.25rem;--cds-line-height-400:2rem;--cds-line-height-375:1.875rem;--cds-line-height-350:1.75rem;--cds-line-height-300:1.5rem;--cds-line-height-250:1.25rem;--cds-line-height-200:1rem;--cds-line-height-175:0.875rem;--cds-line-height-150:0.75rem;--cds-base:8;--cds-font-weight-700:700;--cds-font-weight-600:600;--cds-font-weight-400:400;--cds-border-radius-max:50px;--cds-border-radius-400:32px;--cds-border-radius-200:16px;--cds-border-radius-100:8px;--cds-border-radius-50:4px;--cds-border-radius-25:2px;--cds-spacing-1400:112px;--cds-spacing-1000:80px;--cds-spacing-800:64px;--cds-spacing-600:48px;--cds-spacing-400:32px;--cds-spacing-300:24px;--cds-spacing-200:16px;--cds-spacing-150:12px;--cds-spacing-100:8px;--cds-spacing-50:4px;--cds-color-emphasis-quaternary-content-default:var(--cds-color-purple-950);--cds-color-emphasis-quaternary-stroke-default:var(--cds-color-purple-700);--cds-color-emphasis-quaternary-background-xweak:var(--cds-color-purple-25);--cds-color-emphasis-quaternary-background-weak:var(--cds-color-purple-50);--cds-color-emphasis-quaternary-background-default:var(--cds-color-purple-600);--cds-color-emphasis-quaternary-background-strong:var(--cds-color-purple-700);--cds-color-emphasis-quaternary-background-xstrong:var(--cds-color-purple-900);--cds-color-emphasis-tertiary-content-default:var(--cds-color-yellow-800);--cds-color-emphasis-tertiary-stroke-default:var(--cds-color-yellow-300);--cds-color-emphasis-tertiary-background-xweak:var(--cds-color-yellow-25);--cds-color-emphasis-tertiary-background-weak:var(--cds-color-yellow-50);--cds-color-emphasis-tertiary-background-default:var(--cds-color-yellow-300);--cds-color-emphasis-tertiary-background-strong:var(--cds-color-yellow-500);--cds-color-emphasis-tertiary-background-xstrong:var(--cds-color-yellow-600);--cds-color-emphasis-secondary-stroke-default:var(--cds-color-pink-500);--cds-color-emphasis-secondary-content-default:var(--cds-color-pink-800);--cds-color-emphasis-secondary-background-xweak:var(--cds-color-pink-25);--cds-color-emphasis-secondary-background-weak:var(--cds-color-pink-50);--cds-color-emphasis-secondary-background-xstrong:var(--cds-color-pink-700);--cds-color-emphasis-secondary-background-strong:var(--cds-color-pink-600);--cds-color-emphasis-secondary-background-default:var(--cds-color-pink-500);--cds-color-emphasis-neutral-stroke-default:var(--cds-color-grey-600);--cds-color-emphasis-neutral-content-default:var(--cds-color-grey-600);--cds-color-emphasis-neutral-background-xweak:var(--cds-color-grey-25);--cds-color-emphasis-neutral-background-weak:var(--cds-color-grey-50);--cds-color-emphasis-neutral-background-default:var(--cds-color-grey-500);--cds-color-emphasis-neutral-background-xstrong:var(--cds-color-grey-900);--cds-color-emphasis-neutral-background-xxstrong:var(--cds-color-grey-975);--cds-color-emphasis-primary-background-xweak:var(--cds-color-blue-25);--cds-color-emphasis-primary-background-strong:var(--cds-color-blue-700);--cds-color-emphasis-primary-background-default:var(--cds-color-blue-500);--cds-color-emphasis-primary-background-xstrong:var(--cds-color-blue-800);--cds-color-emphasis-primary-background-weak:var(--cds-color-blue-50);--cds-color-emphasis-primary-background-xxstrong:var(--cds-color-blue-950);--cds-color-emphasis-primary-stroke-default:var(--cds-color-blue-500);--cds-color-emphasis-primary-content-default:var(--cds-color-blue-800);--cds-color-utility-warning:var(--cds-color-yellow-200);--cds-color-utility-overlay:var(--cds-color-darken-500);--cds-color-callouts-background-primary-strong:var(--cds-color-blue-950);--cds-color-callouts-background-primary:var(--cds-color-blue-700);--cds-color-callouts-background-tertiary-weak:var(--cds-color-yellow-25);--cds-color-callouts-background-secondary-weak:var(--cds-color-purple-25);--cds-color-callouts-background-primary-weak:var(--cds-color-blue-50);--cds-color-callouts-secondary-invert:var(--cds-color-yellow-200);--cds-color-callouts-tertiary:var(--cds-color-blue-900);--cds-color-callouts-secondary:var(--cds-color-purple-950);--cds-color-feedback-background-warning-weak:var(--cds-color-yellow-25);--cds-color-feedback-background-informative-weak:var(--cds-color-blue-25);--cds-color-feedback-background-success-weak:var(--cds-color-green-25);--cds-color-feedback-background-error-weak:var(--cds-color-red-25);--cds-color-feedback-warning:var(--cds-color-yellow-700);--cds-color-feedback-informative:var(--cds-color-blue-700);--cds-color-feedback-success-invert-weak:var(--cds-color-green-50);--cds-color-feedback-success-hover:var(--cds-color-green-800);--cds-color-feedback-success:var(--cds-color-green-700);--cds-color-feedback-error-invert-weak:var(--cds-color-red-50);--cds-color-feedback-error-hover:var(--cds-color-red-900);--cds-color-feedback-error:var(--cds-color-red-700);--cds-color-neutral-background-primary:var(--cds-color-white-0);--cds-color-neutral-background-primary-weak:var(--cds-color-grey-25);--cds-color-neutral-stroke-primary-invert:var(--cds-color-white-0);--cds-color-neutral-stroke-primary-weak:var(--cds-color-grey-50);--cds-color-neutral-stroke-primary:var(--cds-color-grey-400);--cds-color-neutral-disabled-weak:var(--cds-color-grey-25);--cds-color-neutral-disabled-strong:var(--cds-color-grey-200);--cds-color-neutral-disabled:var(--cds-color-grey-50);--cds-color-neutral-primary-invert:var(--cds-color-white-0);--cds-color-neutral-primary-weak:var(--cds-color-grey-600);--cds-color-neutral-primary:var(--cds-color-grey-975);--cds-color-interactive-background-primary-selected-weak:var(--cds-color-purple-25);--cds-color-interactive-background-primary-pressed-weak:var(--cds-color-purple-25);--cds-color-interactive-background-primary-hover-weak:var(--cds-color-blue-25);--cds-color-interactive-stroke-primary-focus-invert:var(--cds-color-blue-25);--cds-color-interactive-stroke-primary-focus:var(--cds-color-purple-700);--cds-color-interactive-primary-selected:var(--cds-color-purple-950);--cds-color-interactive-primary-pressed:var(--cds-color-purple-950);--cds-color-interactive-primary-hover:var(--cds-color-blue-800);--cds-color-interactive-primary:var(--cds-color-blue-700);--cds-typography-action-secondary:var(--cds-font-weight-600) var(--cds-font-size-175)/var(--cds-line-height-250) var(--cds-font-family-source-sans-pro);--cds-typography-action-primary:var(--cds-font-weight-600) var(--cds-font-size-200)/var(--cds-line-height-300) var(--cds-font-family-source-sans-pro);--cds-typography-body-secondary:var(--cds-font-weight-400) var(--cds-font-size-175)/var(--cds-line-height-250) var(--cds-font-family-source-sans-pro);--cds-typography-body-primary:var(--cds-font-weight-400) var(--cds-font-size-200)/var(--cds-line-height-300) var(--cds-font-family-source-sans-pro);--cds-typography-subtitle-medium:var(--cds-font-weight-600) var(--cds-font-size-200)/var(--cds-line-height-250) var(--cds-font-family-source-sans-pro);--cds-typography-subtitle-large:var(--cds-font-weight-600) var(--cds-font-size-250)/var(--cds-line-height-300) var(--cds-font-family-source-sans-pro);--cds-typography-title-small-sm:var(--cds-font-weight-600) var(--cds-font-size-300)/var(--cds-line-height-375) var(--cds-font-family-source-sans-pro);--cds-typography-title-small:var(--cds-font-weight-600) var(--cds-font-size-375)/var(--cds-line-height-450) var(--cds-font-family-source-sans-pro);--cds-typography-title-medium-sm:var(--cds-font-weight-600) var(--cds-font-size-350)/var(--cds-line-height-450) var(--cds-font-family-source-sans-pro);--cds-typography-title-medium:var(--cds-font-weight-600) var(--cds-font-size-450)/var(--cds-line-height-525) var(--cds-font-family-source-sans-pro);--cds-typography-title-large-sm:var(--cds-font-weight-600) var(--cds-font-size-400)/var(--cds-line-height-500) var(--cds-font-family-source-sans-pro);--cds-typography-title-large:var(--cds-font-weight-600) var(--cds-font-size-600)/var(--cds-line-height-700) var(--cds-font-family-source-sans-pro);--cds-typography-display-sm:var(--cds-font-weight-600) var(--cds-font-size-500)/var(--cds-line-height-550) var(--cds-font-family-source-sans-pro);--cds-typography-display:var(--cds-font-weight-600) var(--cds-font-size-800)/var(--cds-line-height-900) var(--cds-font-family-source-sans-pro);}@media (max-width: 1023.95px){:root{--cds-typography-display:var(--cds-typography-display-sm);--cds-typography-title-large:var(--cds-typography-title-large-sm);--cds-typography-title-medium:var(--cds-typography-title-medium-sm);--cds-typography-title-small:var(--cds-typography-title-small-sm);}}:root[dir='rtl']{--cds-text-decoration-link:underline;--cds-typography-action-secondary:var(--cds-font-weight-700) var(--cds-font-size-175)/var(--cds-line-height-250) var(--cds-font-family-boutros-coursera);--cds-typography-action-primary:var(--cds-font-weight-700) var(--cds-font-size-200)/var(--cds-line-height-300) var(--cds-font-family-boutros-coursera);--cds-typography-body-secondary:var(--cds-font-weight-400) var(--cds-font-size-175)/var(--cds-line-height-250) var(--cds-font-family-boutros-coursera);--cds-typography-body-primary:var(--cds-font-weight-400) var(--cds-font-size-200)/var(--cds-line-height-300) var(--cds-font-family-boutros-coursera);--cds-typography-subtitle-medium:var(--cds-font-weight-700) var(--cds-font-size-200)/var(--cds-line-height-250) var(--cds-font-family-boutros-coursera);--cds-typography-subtitle-large:var(--cds-font-weight-700) var(--cds-font-size-250)/var(--cds-line-height-300) var(--cds-font-family-boutros-coursera);--cds-typography-title-small-sm:var(--cds-font-weight-700) var(--cds-font-size-375)/var(--cds-line-height-450) var(--cds-font-family-boutros-coursera);--cds-typography-title-small:var(--cds-font-weight-700) var(--cds-font-size-375)/var(--cds-line-height-450) var(--cds-font-family-boutros-coursera);--cds-typography-title-medium-sm:var(--cds-font-weight-700) var(--cds-font-size-350)/var(--cds-line-height-450) var(--cds-font-family-boutros-coursera);--cds-typography-title-medium:var(--cds-font-weight-700) var(--cds-font-size-450)/var(--cds-line-height-525) var(--cds-font-family-boutros-coursera);--cds-typography-title-large-sm:var(--cds-font-weight-700) var(--cds-font-size-400)/var(--cds-line-height-500) var(--cds-font-family-boutros-coursera);--cds-typography-title-large:var(--cds-font-weight-700) var(--cds-font-size-600)/var(--cds-line-height-700) var(--cds-font-family-boutros-coursera);--cds-typography-display-sm:var(--cds-font-weight-700) var(--cds-font-size-500)/var(--cds-line-height-550) var(--cds-font-family-boutros-coursera);--cds-typography-display:var(--cds-font-weight-700) var(--cds-font-size-800)/var(--cds-line-height-900) var(--cds-font-family-boutros-coursera);}@media (max-width: 1023.95px){:root[dir='rtl']{--cds-typography-display:var(--cds-typography-display-sm);--cds-typography-title-large:var(--cds-typography-title-large-sm);--cds-typography-title-medium:var(--cds-typography-title-medium-sm);--cds-typography-title-small:var(--cds-typography-title-small-sm);--cds-typography-display:var(--cds-typography-display-sm);--cds-typography-title-large:var(--cds-typography-title-large-sm);--cds-typography-title-medium:var(--cds-typography-title-medium-sm);--cds-typography-title-small:var(--cds-typography-title-small-sm);}}:root{--cds-font-size-body2:0.875rem;--cds-font-size-title4:0.875rem;--cds-letter-spacing-250:-0.2px;--cds-letter-spacing-125:-0.1px;--cds-font-family-body:var(--cds-font-family-source-sans-pro);--cds-font-family-title:var(--cds-font-family-source-sans-pro);--cds-font-family-display:var(--cds-font-family-source-sans-pro);--cds-font-size-body1:var(--cds-font-size-200);--cds-font-size-title3:var(--cds-font-size-200);--cds-font-size-title2:var(--cds-font-size-250);--cds-font-size-title1-xs:var(--cds-font-size-300);--cds-font-size-title1-lg:var(--cds-font-size-350);--cds-font-size-display2-xs:var(--cds-font-size-400);--cds-font-size-display2-sm:var(--cds-font-size-450);--cds-font-size-display2-lg:var(--cds-font-size-550);--cds-font-size-display1-xs:var(--cds-font-size-600);--cds-font-size-display1-sm:var(--cds-font-size-800);--cds-font-size-display1-lg:var(--cds-font-size-1050);--cds-letter-spacing-body2:var(--cds-letter-spacing-0);--cds-letter-spacing-body1:var(--cds-letter-spacing-0);--cds-letter-spacing-title4:var(--cds-letter-spacing-125);--cds-letter-spacing-title3:var(--cds-letter-spacing-125);--cds-letter-spacing-title2:var(--cds-letter-spacing-125);--cds-letter-spacing-title1:var(--cds-letter-spacing-125);--cds-letter-spacing-display2:var(--cds-letter-spacing-125);--cds-letter-spacing-display1:var(--cds-letter-spacing-250);--cds-line-height-body2:var(--cds-line-height-250);--cds-line-height-body1:var(--cds-line-height-300);--cds-line-height-title4:var(--cds-line-height-250);--cds-line-height-title3:var(--cds-line-height-300);--cds-line-height-title2:var(--cds-line-height-350);--cds-line-height-title1-xs:var(--cds-line-height-400);--cds-line-height-title1-lg:var(--cds-line-height-450);--cds-line-height-display2-xs:var(--cds-line-height-500);--cds-line-height-display2-sm:var(--cds-line-height-600);--cds-line-height-display2-lg:var(--cds-line-height-650);--cds-line-height-display1-xs:var(--cds-line-height-700);--cds-line-height-display1-sm:var(--cds-line-height-900);--cds-line-height-display1-lg:var(--cds-line-height-1150);--cds-typography-body2:var(--cds-font-weight-400) var(--cds-font-size-body2)/var(--cds-line-height-body2) var(--cds-font-family-body);--cds-typography-body1:var(--cds-font-weight-400) var(--cds-font-size-body1)/var(--cds-line-height-body1) var(--cds-font-family-body);--cds-typography-title4:var(--cds-font-weight-700) var(--cds-font-size-title4)/var(--cds-line-height-title4) var(--cds-font-family-title);--cds-typography-title3-strong:var(--cds-font-weight-700) var(--cds-font-size-title3)/var(--cds-line-height-title3) var(--cds-font-family-title);--cds-typography-title3:var(--cds-font-weight-600) var(--cds-font-size-title3)/var(--cds-line-height-title3) var(--cds-font-family-title);--cds-typography-title2-weak:var(--cds-font-weight-400) var(--cds-font-size-title2)/var(--cds-line-height-title2) var(--cds-font-family-title);--cds-typography-title2:var(--cds-font-weight-600) var(--cds-font-size-title2)/var(--cds-line-height-title2) var(--cds-font-family-title);--cds-typography-title1-xs-weak:var(--cds-font-weight-400) 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599.95px){:root{--cds-typography-display1:var(--cds-typography-display1-xs);--cds-typography-display1-weak:var(--cds-typography-display1-xs-weak);--cds-typography-display2:var(--cds-typography-display2-xs);--cds-typography-display2-weak:var(--cds-typography-display2-xs-weak);--cds-typography-title1:var(--cds-typography-title1-xs);--cds-typography-title1-weak:var(--cds-typography-title1-xs-weak);}}:root[dir='rtl']{--cds-font-family-body:var(--cds-font-family-boutros-coursera);--cds-font-family-title:var(--cds-font-family-boutros-coursera);--cds-font-family-display:var(--cds-font-family-boutros-coursera);--cds-letter-spacing-body2:var(--cds-letter-spacing-0);--cds-letter-spacing-body1:var(--cds-letter-spacing-0);--cds-letter-spacing-title4:var(--cds-letter-spacing-0);--cds-letter-spacing-title3:var(--cds-letter-spacing-0);--cds-letter-spacing-title2:var(--cds-letter-spacing-0);--cds-letter-spacing-title1:var(--cds-letter-spacing-0);--cds-letter-spacing-display2:var(--cds-letter-spacing-0);--cds-letter-spacing-display1:var(--cds-letter-spacing-0);}@media 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class="css-12wvpfc"><p class=" css-4s48ix">Prepare for a career as an IT support specialist. Gain the in-demand skills and hands-on experience to get job-ready in as little as 3 months. No prior experience required. </p></div><div class="css-12wvpfc"><div class="css-guxf6x"><div class="css-guxf6x"><div class="css-1tv877x"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="IBM Skills Network Team"/></div><div class="css-1tv877x"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Rav Ahuja"/></div><div class="css-1tv877x"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Amy Norton"/></div></div><div class="css-wdxrh4"><div class="css-guxf6x"><p class=" css-4s48ix"><span>Instructors: <a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/ibm-skills-network","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/ibm-skills-network" href="/instructor/ibm-skills-network" to="/instructor/ibm-skills-network" class="cds-7 cds-1 cds-3 css-9gmd4r cds-30"><span class=" css-4s48ix">IBM Skills Network Team</span></a> <button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructors_modal_link" class="cds-149 cds-button-disableElevation cds-button-ghost css-fuzqlj" tabindex="0" role="button" type="button"><span class="cds-button-label"><span class=" css-6ecy9b">+3 more</span></span></button></span></p><div role="presentation" dir="ltr" id="cds-react-aria-10" class="css-bhx7nn" style="position:fixed;z-index:10000;right:0;bottom:0;top:0;left:0;visibility:hidden"><div class="cds-163 cds-Modal-backdrop" aria-hidden="true" style="opacity:0;visibility:hidden"></div><div tabindex="0" data-test="sentinelStart"></div><div class="cds-Modal-container" style="opacity:0;visibility:hidden"><div data-focus-lock-disabled="disabled"><div aria-modal="true" aria-describedby="dialog-content-97eb3137-5462-418b-af9d-371373b38fb4" aria-labelledby="cds-react-aria-10-headingGroup" class="cds-Dialog-dialog" role="dialog"><div class="css-1lqbpgq"><button class="cds-149 cds-button-disableElevation cds-button-ghost css-1s96oj" tabindex="0" type="button"><span class="cds-button-label">Close<span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" id="cds-react-aria-11" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.585 14.353l-11.94-12 .71-.706 11.94 12-.71.706z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M14.344 2.353l-11.99 12-.708-.706 11.99-12 .708.706z" fill="currentColor"></path></svg></span></span></button></div><div data-testid="scroll-container" class="css-k0ld8m"><div id="cds-react-aria-10-headingGroup" class="css-1xq57z9"><h2 class=" css-tlf8h5">Instructors</h2></div><div id="dialog-content-97eb3137-5462-418b-af9d-371373b38fb4" class="css-11krhap"><div class="cds-45 css-0 cds-46"><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="IBM Skills Network Team"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/ibm-skills-network","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/ibm-skills-network" href="/instructor/ibm-skills-network" to="/instructor/ibm-skills-network" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">IBM Skills Network Team</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>58 Courses</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>1,005,471 learners</span></span></div></div></div></div><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Rav Ahuja"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/ravahuja","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/ravahuja" href="/instructor/ravahuja" to="/instructor/ravahuja" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Rav Ahuja</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>53 Courses</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>3,057,507 learners</span></span></div></div></div></div><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Amy Norton"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/amynorton","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/amynorton" href="/instructor/amynorton" to="/instructor/amynorton" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Amy Norton</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>1 Course</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>42,444 learners</span></span></div></div></div></div><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/da/42462ecec2496b93cad6712d717261/_MG_8726-1-.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/da/42462ecec2496b93cad6712d717261/_MG_8726-1-.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/da/42462ecec2496b93cad6712d717261/_MG_8726-1-.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Roopa Raghavan"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/~94935810","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/~94935810" href="/instructor/~94935810" to="/instructor/~94935810" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Roopa Raghavan</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>1 Course</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>6,032 learners</span></span></div></div></div></div></div></div><div class="css-1hllf5q"><button class="cds-149 cds-button-disableElevation cds-button-primary css-1aoqo4t" tabindex="0" type="button"><span class="cds-button-label">OK</span></button></div></div></div></div></div><div tabindex="0" data-test="sentinelEnd"></div></div></div><div class="css-o97br"></div></div></div></div><div class="css-y6ppwi"><div class="css-uexgjw"><div class="with-enroll-modal"><div class="css-1etbrex"><form action="/professional-certificates/ibm-technical-support" method="GET" class="css-1y2xaj9"><input type="hidden" name="action" value="enroll"/><button class="cds-149 cds-button-disableElevation cds-button-primary css-rovixp" tabindex="0" type="submit" data-e2e="enroll-button" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="enroll_button" aria-disabled="false"><span class="cds-button-label"><div><span data-test="enroll-button-label">Enroll for Free</span><div class="startdate rc-StartDateString font-xs" data-test="start-date-string"><span>Starts Nov 23</span></div></div></span></button></form><div class="css-1emtwm9"><div class="css-jqcnj3"><div class="subtitle-container" style="font-size:0.75rem;font-weight:bold;margin:4px 0;max-width:400px"><span><div class="rc-FinaidLink reset" data-e2e="finaid-link"><p class="caption-text"><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="finaid" data-testid="finaid-link" class="button-link finaid-link" type="button">Financial aid available</button></p></div></span></div></div></div></div></div></div></div><div class="css-1qi3xup"><p class=" css-4s48ix"><span><strong><span>42,261</span></strong> already enrolled</span></p></div><div class="css-i3hxxx"><div data-e2e="hero-coursera-plus-cta" class="css-guxf6x"><p class="cds-7 cds-Typography-base css-51cxur cds-9"><span>Included with <img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/coursera_plus/landing_page/coursera-plus-blue.png?auto=format%2Ccompress&dpr=1&h=10" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/coursera_plus/landing_page/coursera-plus-blue.png?auto=format%2Ccompress&dpr=2&h=10 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/coursera_plus/landing_page/coursera-plus-blue.png?auto=format%2Ccompress&dpr=3&h=10 3x" class="css-lu0pzj" style="max-height:10px" alt="Coursera Plus"/></span></p><div class="css-guxf6x"><span aria-hidden="true" class="css-1oocsie">•</span><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.coursera_plus_banner" data-click-value="{"href":"/courseraplus","namespace":{"action":"click","app":"unified_description_page","component":"coursera_plus_banner","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="coursera_plus_banner" data-track-href="/courseraplus" href="/courseraplus" to="/courseraplus" class="cds-7 cds-1 cds-3 css-1rzu94i cds-30" aria-label="Learn more about Coursera Plus"><span class="cds-7 cds-Typography-base css-51cxur cds-9" data-e2e="hero-coursera-plus-learn-more">Learn more</span></a></div></div></div></div></div></div></div><div class="css-bhg900"></div></div><div class="cds-45 css-xtzux6 cds-47 cds-grid-item" data-e2e="key-information"><div class="css-7bag3v"><div class="cds-172"><div class="css-dwgey1"><div><div class=" css-fk6qfz"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="kim_view_syllabus" class="css-0" role="presentation"><a class="cds-7 cds-1 cds-3 css-y0doir cds-30" href="#courses">9 course series</a></div></div><div class="css-fw9ih3">Earn a career credential that demonstrates your expertise</div></div></div><div class="css-dwgey1"><div class="css-139h6xi"><div class="cds-7 cds-Typography-base css-h1jogs cds-9">4.8</div><div class="css-in7c14"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" id="cds-react-aria-12" class="css-19e2cig"><path d="M14.35 6.17a.81.81 0 00-.75-.35H10L8.78 2.06a.88.88 0 00-.43-.48.84.84 0 00-.64 0 .85.85 0 00-.51.52L6 5.82H2.36a.89.89 0 00-.6.23.82.82 0 00.06 1.25l3.09 2.37-1.19 3.76a.83.83 0 00.57 1 .819.819 0 00.71-.11L8 12l3 2.29a.78.78 0 00.52.19h.09a.88.88 0 00.56-.31.85.85 0 00.14-.78l-1.2-3.74 3.08-2.36a.83.83 0 00.16-1.12z" fill="currentColor"></path></svg></div></div><p class=" css-vac8rf">(1,868 reviews)</p></div><div class="css-dwgey1"><div><div class=" css-fk6qfz">Beginner level</div><div class="css-75g58"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="recommended_experience_help" role="presentation"><div class="css-m7ki0s" id="cds-react-aria-13"><div class="cds-ContextualHelp-container"><div class="cds-ContextualHelp-label"><p class=" css-vac8rf">Recommended experience</p></div><button class="cds-149 cds-ContextualHelp-helpToggleButton css-1wk81cj" tabindex="0" type="button" aria-controls="cds-react-aria-13-helpContent" aria-label="Information about difficulty level pre-requisites." id="cds-react-aria-13-helpToggleButton"><svg aria-hidden="true" class="cds-ContextualHelpIcon-customHelpIcon css-1wdokyz" id="cds-react-aria-13-contextual-help-icon" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><g class="info-icon"><path class="i-background" d="M18.78,3.23A11,11,0,1,0,23,11,11,11,0,0,0,18.78,3.23Z"></path><rect class="i-top-serif" height="1.99" width="3.62" x="9.38" y="8.71"></rect><rect class="i-bottom-serif" height="1.99" width="5.25" x="9.38" y="16.59"></rect><rect class="i-neck" height="9.8" width="1.99" x="11.2" y="8.8"></rect><circle class="i-dot" cx="12" cy="5.46" r="1.33"></circle><rect class="x-crosspath" height="1.99" width="1.43" x="11.29" y="10.99"></rect></g></svg></button></div><div class="cds-ContextualHelp-helpContent" id="cds-react-aria-13-helpContent"><div role="presentation" dir="ltr" id="cds-react-aria-14" class="css-1gq8bzo" style="position:fixed;z-index:10000;right:0;bottom:0;top:0;left:0;visibility:hidden"><div class="cds-163 cds-Modal-backdrop" aria-hidden="true" style="opacity:0;visibility:hidden"></div><div tabindex="0" data-test="sentinelStart"></div><div class="cds-Modal-container" style="opacity:0;visibility:hidden"><div data-focus-lock-disabled="disabled"><div aria-modal="true" aria-describedby="dialog-content-84e8b536-e972-4603-e674-d74847cf22b1" aria-labelledby="cds-react-aria-14-headingGroup" class="cds-Dialog-dialog" role="dialog"><div class="css-1lqbpgq"><button class="cds-149 cds-button-disableElevation cds-button-ghost css-1s96oj" tabindex="0" type="button"><span class="cds-button-label">Close<span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" id="cds-react-aria-15" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.585 14.353l-11.94-12 .71-.706 11.94 12-.71.706z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M14.344 2.353l-11.99 12-.708-.706 11.99-12 .708.706z" fill="currentColor"></path></svg></span></span></button></div><div data-testid="scroll-container" class="css-k0ld8m"><div id="cds-react-aria-14-headingGroup" class="css-1xq57z9"><h2 class=" css-tlf8h5">Recommended experience</h2><p class=" css-4s48ix">Beginner level</p></div><div id="dialog-content-84e8b536-e972-4603-e674-d74847cf22b1" class="css-11krhap"><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.</span></span></p></div></div></div><div class="css-1hllf5q"><button class="cds-149 cds-button-disableElevation cds-button-primary css-1aoqo4t" tabindex="0" type="button"><span class="cds-button-label">OK</span></button></div></div></div></div></div><div tabindex="0" data-test="sentinelEnd"></div></div></div></div></div></div></div></div><div class="css-dwgey1"><div><div class=" css-fk6qfz">Flexible schedule</div><div class="css-fw9ih3"><div>3 months, 10 hours a week</div><div>Learn at your own pace</div></div></div></div><div class="css-dwgey1"><div><div class=" css-fk6qfz">Prepare for a degree</div><div class="css-fw9ih3"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="kim_degree_details_link" class="css-b0z14z" role="presentation" aria-label="Learn more about degree credit"><a class="cds-7 cds-1 cds-3 css-13sipno cds-30" href="#credits">Learn more</a></div></div></div><hr class="cds-180 css-147p8xl" aria-hidden="true"/></div></div><div class="css-2qp4i2 cds-170"><div class="css-6mrk5o"><div class="css-86zyin"><div><div class=" css-fk6qfz"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="kim_view_syllabus" class="css-0" role="presentation"><a class="cds-7 cds-1 cds-3 css-y0doir cds-30" href="#courses">9 course series</a></div></div><div class="css-fw9ih3">Earn a career credential that demonstrates your expertise</div></div></div></div><div class="css-6mrk5o"><div class="css-86zyin"><div class="css-139h6xi"><div class="cds-7 cds-Typography-base css-h1jogs cds-9">4.8</div><div class="css-in7c14"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" id="cds-react-aria-16" class="css-19e2cig"><path d="M14.35 6.17a.81.81 0 00-.75-.35H10L8.78 2.06a.88.88 0 00-.43-.48.84.84 0 00-.64 0 .85.85 0 00-.51.52L6 5.82H2.36a.89.89 0 00-.6.23.82.82 0 00.06 1.25l3.09 2.37-1.19 3.76a.83.83 0 00.57 1 .819.819 0 00.71-.11L8 12l3 2.29a.78.78 0 00.52.19h.09a.88.88 0 00.56-.31.85.85 0 00.14-.78l-1.2-3.74 3.08-2.36a.83.83 0 00.16-1.12z" fill="currentColor"></path></svg></div></div><p class=" css-vac8rf">(1,868 reviews)</p></div></div><div class="css-6mrk5o"><div class="css-86zyin"><div><div class=" css-fk6qfz">Beginner level</div><div class="css-75g58"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="recommended_experience_help" role="presentation"><div class="css-m7ki0s" id="cds-react-aria-17"><div class="cds-ContextualHelp-container"><div class="cds-ContextualHelp-label"><p class=" css-vac8rf">Recommended experience</p></div><button class="cds-149 cds-ContextualHelp-helpToggleButton css-1wk81cj" tabindex="0" type="button" aria-controls="cds-react-aria-17-helpContent" aria-label="Information about difficulty level pre-requisites." id="cds-react-aria-17-helpToggleButton"><svg aria-hidden="true" class="cds-ContextualHelpIcon-customHelpIcon css-1wdokyz" id="cds-react-aria-17-contextual-help-icon" viewBox="0 0 24 24" xmlns="http://www.w3.org/2000/svg"><g class="info-icon"><path class="i-background" d="M18.78,3.23A11,11,0,1,0,23,11,11,11,0,0,0,18.78,3.23Z"></path><rect class="i-top-serif" height="1.99" width="3.62" x="9.38" y="8.71"></rect><rect class="i-bottom-serif" height="1.99" width="5.25" x="9.38" y="16.59"></rect><rect class="i-neck" height="9.8" width="1.99" x="11.2" y="8.8"></rect><circle class="i-dot" cx="12" cy="5.46" r="1.33"></circle><rect class="x-crosspath" height="1.99" width="1.43" x="11.29" y="10.99"></rect></g></svg></button></div><div class="cds-ContextualHelp-helpContent" id="cds-react-aria-17-helpContent"><div role="presentation" dir="ltr" id="cds-react-aria-18" class="css-1gq8bzo" style="position:fixed;z-index:10000;right:0;bottom:0;top:0;left:0;visibility:hidden"><div class="cds-163 cds-Modal-backdrop" aria-hidden="true" style="opacity:0;visibility:hidden"></div><div tabindex="0" data-test="sentinelStart"></div><div class="cds-Modal-container" style="opacity:0;visibility:hidden"><div data-focus-lock-disabled="disabled"><div aria-modal="true" aria-describedby="dialog-content-29ee17ea-45c1-4089-dadc-19fa53b80ee3" aria-labelledby="cds-react-aria-18-headingGroup" class="cds-Dialog-dialog" role="dialog"><div class="css-1lqbpgq"><button class="cds-149 cds-button-disableElevation cds-button-ghost css-1s96oj" tabindex="0" type="button"><span class="cds-button-label">Close<span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" id="cds-react-aria-19" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.585 14.353l-11.94-12 .71-.706 11.94 12-.71.706z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M14.344 2.353l-11.99 12-.708-.706 11.99-12 .708.706z" fill="currentColor"></path></svg></span></span></button></div><div data-testid="scroll-container" class="css-k0ld8m"><div id="cds-react-aria-18-headingGroup" class="css-1xq57z9"><h2 class=" css-tlf8h5">Recommended experience</h2><p class=" css-4s48ix">Beginner level</p></div><div id="dialog-content-29ee17ea-45c1-4089-dadc-19fa53b80ee3" class="css-11krhap"><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>This program is designed for those wanting to start a new career or switch to a career in IT, and does not require any prior experience or degree.</span></span></p></div></div></div><div class="css-1hllf5q"><button class="cds-149 cds-button-disableElevation cds-button-primary css-1aoqo4t" tabindex="0" type="button"><span class="cds-button-label">OK</span></button></div></div></div></div></div><div tabindex="0" data-test="sentinelEnd"></div></div></div></div></div></div></div></div></div><div class="css-6mrk5o"><div class="css-86zyin"><div><div class=" css-fk6qfz">Flexible schedule</div><div class="css-fw9ih3"><div>3 months, 10 hours a week</div><div>Learn at your own pace</div></div></div></div></div><div class="css-6mrk5o"><div class="css-86zyin"><div><div class=" css-fk6qfz">Prepare for a degree</div><div class="css-fw9ih3"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="kim_degree_details_link" class="css-b0z14z" role="presentation" aria-label="Learn more about degree credit"><a class="cds-7 cds-1 cds-3 css-13sipno cds-30" href="#credits">Learn more</a></div></div></div></div></div></div></div></div><div class="cds-45 css-1ochsbp cds-47 cds-grid-item cds-92 cds-116"><div class="css-1q7xc2j"><div class="cds-170"><nav><ul class="css-7anh48"><li><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.nav_item_about" data-click-value="{"href":"#about","namespace":{"action":"click","app":"unified_description_page","component":"nav_item_about","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="nav_item_about" data-track-href="#about" href="#about" to="#about" class="css-1gc9wyn" aria-current="true">About</a></li><li><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.nav_item_outcomes" data-click-value="{"href":"#outcomes","namespace":{"action":"click","app":"unified_description_page","component":"nav_item_outcomes","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="nav_item_outcomes" data-track-href="#outcomes" href="#outcomes" to="#outcomes" class="css-sitz2l">Outcomes</a></li><li><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.nav_item_courses" data-click-value="{"href":"#courses","namespace":{"action":"click","app":"unified_description_page","component":"nav_item_courses","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="nav_item_courses" data-track-href="#courses" href="#courses" to="#courses" class="css-sitz2l">Courses</a></li><li><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.nav_item_testimonials" data-click-value="{"href":"#testimonials","namespace":{"action":"click","app":"unified_description_page","component":"nav_item_testimonials","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="nav_item_testimonials" data-track-href="#testimonials" href="#testimonials" to="#testimonials" class="css-sitz2l">Testimonials</a></li><li><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.nav_item_recommendations" data-click-value="{"href":"#recommendations","namespace":{"action":"click","app":"unified_description_page","component":"nav_item_recommendations","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="nav_item_recommendations" data-track-href="#recommendations" href="#recommendations" to="#recommendations" class="css-sitz2l">Recommendations</a></li></ul></nav></div></div></div><div class="cds-45 css-xalpg1 cds-47 cds-grid-item cds-92 cds-116"><div id="about" class="css-qpssb7"><div><div class="css-1m3kxpf"><div class="css-5a2hyw"><h2 class="cds-7 cds-Typography-base css-h1jogs cds-9">What you'll learn</h2></div><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="what_you_will_learn_section" role="presentation"><ul class="cds-45 css-7avemv cds-46"><li class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-100"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-20"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Master the most up-to-date practical skills and tools used by IT support professionals and how to apply them in an everyday professional setting</span></span></p></div></div></div></li><li class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-100"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-21"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Learn hardware and software skills that help users select, install, and configure their devices, operations systems, and applications</span></span></p></div></div></div></li><li class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-100"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-22"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Develop a strong IT foundation in topics including cybersecurity, networking, cloud, databases, and be prepared for CompTIA certification exams</span></span></p></div></div></div></li><li class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-100"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-23"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Practice customer service and troubleshooting skills by using ticketing systems, hands-on labs, demos, and interactive exercises</span></span></p></div></div></div></li></ul></div></div></div><div class="css-1m3kxpf"><div class="css-5a2hyw"><h2 class=" css-fk6qfz">Skills you'll gain</h2></div><ul class="css-yk0mzy"><li class="css-0"><span class="css-1l1jvyr"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_skills_link_tag" data-click-value="{"href":"https://www.coursera.org/courses?query=technical%20support","namespace":{"action":"click","app":"unified_description_page","component":"seo_skills_link_tag","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND","skill":"Technical Support"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_skills_link_tag" data-track-href="https://www.coursera.org/courses?query=technical%20support" href="https://www.coursera.org/courses?query=technical%20support" to="https://www.coursera.org/courses?query=technical%20support" class="cds-7 cds-1 cds-3 css-1yjbkii cds-30">Technical Support</a></span></li></ul></div><div class="css-1m3kxpf"><div class="css-5a2hyw"><h2 class=" css-fk6qfz">Details to know</h2></div><div class="cds-45 css-k4zccu cds-46"><div class="cds-45 css-9271ok cds-47 cds-grid-item cds-92 cds-100 cds-112"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/31ebcba3851b87d1d8609abf15d0ff7e.png?auto=format%2Ccompress&dpr=1&w=24&h=24" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/31ebcba3851b87d1d8609abf15d0ff7e.png?auto=format%2Ccompress&dpr=2&w=24&h=24 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/31ebcba3851b87d1d8609abf15d0ff7e.png?auto=format%2Ccompress&dpr=3&w=24&h=24 3x" class="css-y821ir" style="max-width:24px;max-height:24px" alt=""/><div class="css-1qfxccv">Shareable certificate</div><p class=" css-vac8rf">Add to your LinkedIn profile</p></div><div class="cds-45 css-9271ok cds-47 cds-grid-item cds-92 cds-100 cds-112"><svg aria-hidden="true" fill="none" focusable="false" height="24" viewBox="0 0 24 24" width="24" class="css-ggns0z" id="cds-react-aria-24"><path d="M16.5 11a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM7.5 11a1.5 1.5 0 100-3 1.5 1.5 0 000 3zM12 11a1.5 1.5 0 100-3 1.5 1.5 0 000 3z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M5.818 2.499a3.13 3.13 0 00-3.32 3.346l.002.017V20.53l-.003.029a.84.84 0 001.447.671l3.987-4.309H18.18a3.14 3.14 0 003.32-3.32V5.862l.001-.017a3.13 3.13 0 00-3.32-3.346l-.015.001H5.834l-.016-.001zm.047-.999A4.13 4.13 0 001.5 5.897v14.576a1.84 1.84 0 003.175 1.438l.002-.001 3.692-3.99h9.767a4.14 4.14 0 004.364-4.364V5.897A4.13 4.13 0 0018.135 1.5H5.865z" fill="currentColor"></path></svg><div class="css-drc7pp"><span>Taught in English</span></div><div class=" css-vac8rf"><button class="cds-149 cds-button-disableElevation cds-button-ghost css-amruj3" tabindex="0" type="button"><span class="cds-button-label"><span>25 languages available</span></span></button></div></div></div></div></div></div></div></div></div></section><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="thin_banner_module" role="presentation"><div class="css-1cps6el"><div><div class="cds-37 css-1cxrrkn cds-38 cds-43"><div class="cds-45 css-1kspkkz cds-46"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92"><div class="css-1f3xod8"><div class="cds-45 css-0 cds-46"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-116"><h1 class="cds-7 css-17b5z07 cds-9">See how employees at top companies are mastering in-demand skills</h1><div class="css-1yvlauk"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.upsell_coursera_business" data-click-value="{"href":"/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-thin-card&utm_term=out","namespace":{"action":"click","app":"unified_description_page","component":"upsell_coursera_business","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="upsell_coursera_business" data-track-href="/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-thin-card&utm_term=out" href="/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-thin-card&utm_term=out" to="/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-thin-card&utm_term=out" class="cds-7 cds-1 cds-3 css-1ibxsrf cds-30">Learn more about Coursera for Business</a></div></div><div class="cds-45 css-1majtw4 cds-47 cds-grid-item cds-92 cds-112"><div class="css-1aokm8x"><img alt="Placeholder" src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/74c8747e8210831049cf88dd4eefe26c.png?auto=format%2Ccompress&dpr=2&blur=200&px=8&max-w=320" class="css-3gbnhs"/><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="career_outcomes" role="presentation"><div id="outcomes" class="css-1cps6el"><div><div class="cds-37 css-1cxrrkn cds-38 cds-43"><div class="cds-45 css-1kspkkz cds-46"><div class="cds-45 css-0 cds-46 cds-47 cds-grid-item"><div class="cds-45 css-1uff99i cds-46 cds-47 cds-grid-item cds-65 cds-92"><div class="cds-45 css-2l7onx cds-47 cds-grid-item cds-92 cds-114"><h2 class="cds-7 cds-Typography-base css-bbd009 cds-9">Advance your career with in-demand skills</h2><ul class="css-q8or2b"><li>Receive professional-level training from IBM</li><li>Demonstrate your technical proficiency</li><li>Earn an employer-recognized certificate from IBM</li></ul></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-114 cds-127"><div><div class="css-1ef8muq"><div class="css-1fupugt"><img alt="Placeholder" src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/5f93bc943204e2f80f1ea440d26116b3.png?auto=format%2Ccompress&dpr=2&blur=200&px=8&max-w=562" class="css-3gbnhs"/><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div></div><div class="cds-45 css-1qcpx4m cds-46"><div class="cds-45 css-al5833 cds-47 cds-grid-item cds-92 cds-100"><div class=" css-vac8rf"><span><div class="cds-7 cds-Typography-base css-bbd009 cds-9"><span>$56,000</span>+</div> <b>median U.S. salary</b> for IT support</span>¹</div></div><div class="cds-45 css-al5833 cds-47 cds-grid-item cds-92 cds-100"><div class=" css-vac8rf"><span><div class="cds-7 cds-Typography-base css-bbd009 cds-9"><span>318,000</span>+</div> U.S. job openings in IT support</span>¹</div></div></div></div></div></div><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92"><div class="css-1q2evwe"><div class="css-7q71p9"><div class="cds-45 css-osw4ea cds-46"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-111"><h3 class="cds-7 css-1gexh7h cds-9">Get exclusive access to career resources upon completion</h3></div><ul class="cds-45 css-osw4ea cds-46 cds-47 cds-grid-item cds-92 cds-117"><li class="cds-45 css-1xdhyk6 cds-47 cds-grid-item cds-92 cds-97"><div class="css-k5r76"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_8884_38205)"><path d="M28.1202 9.90999C26.5702 7.90999 24.3402 6.74999 22.0102 6.48999V8.50999C23.7402 8.75999 25.3902 9.64999 26.5402 11.14C26.9902 11.72 27.3402 12.36 27.5802 13.01C28.3302 15.05 28.0802 17.33 26.9302 19.16C26.8202 19.34 26.7602 19.54 26.7702 19.75L26.9702 23.12L23.7602 22.09C23.5602 22.03 23.3502 22.03 23.1502 22.09C21.3102 22.68 19.2902 22.47 17.6102 21.53C18.2002 20.9 18.7102 20.16 19.1202 19.33C20.6402 16.24 20.2002 12.45 18.0302 9.77999C17.9002 9.61999 17.7502 9.46999 17.6102 9.31999C18.3702 8.89999 19.1802 8.61999 20.0102 8.49999V6.48999C18.6102 6.63999 17.2402 7.11999 16.0102 7.93999C14.7802 7.11999 13.4002 6.63999 12.0102 6.48999V8.49999C12.8402 8.61999 13.6502 8.89999 14.4102 9.31999C14.2702 9.46999 14.1302 9.61999 13.9902 9.77999C11.8202 12.45 11.3802 16.24 12.9002 19.33C13.3102 20.17 13.8302 20.9 14.4102 21.53C12.7202 22.47 10.7102 22.68 8.87023 22.09C8.67023 22.03 8.46023 22.02 8.26023 22.09L5.05023 23.12L5.25023 19.75C5.26023 19.54 5.20023 19.34 5.09023 19.16C3.94023 17.33 3.69023 15.05 4.44023 13.01C4.68023 12.35 5.02023 11.72 5.48023 11.14C6.63023 9.64999 8.28023 8.75999 10.0102 8.50999V6.48999C7.68023 6.74999 5.45023 7.90999 3.90023 9.90999C1.59023 12.89 1.45023 16.87 3.24023 19.95L2.97023 24.46C2.93023 25.16 3.61023 25.69 4.27023 25.47L8.57023 24.09C11.0902 24.8 13.8202 24.37 16.0102 22.91C18.2002 24.37 20.9302 24.8 23.4502 24.09L27.7502 25.47C28.4202 25.69 29.1002 25.16 29.0502 24.46L28.7802 19.95C30.5602 16.87 30.4302 12.89 28.1202 9.90999ZM15.8502 10.69C15.9002 10.64 15.9602 10.6 16.0102 10.55C16.0602 10.6 16.1202 10.64 16.1702 10.69C18.1102 12.79 18.5702 15.98 17.2802 18.54C16.9402 19.22 16.5002 19.8 16.0102 20.3C15.5202 19.8 15.0802 19.22 14.7402 18.54C13.4502 15.98 13.9002 12.79 15.8502 10.69Z" fill="black"></path></g><defs><clipPath id="clip0_8884_38205"><rect width="32" height="32" fill="white"></rect></clipPath></defs></svg></div><div class="css-0"><div class=" css-6ecy9b">Soft skills training</div><div class="css-17fbvfy"><div class="rc-Markdown styled"><p>Get free access to IBM’s <a data-click-key="unified_description_page.consumer_professional_certificate_page.click.link_in_contentful" data-click-value="{"href":"https://www.coursera.org/specializations/people-and-soft-skills-for-professional-success","namespace":{"action":"click","app":"unified_description_page","component":"link_in_contentful","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="link_in_contentful" data-track-href="https://www.coursera.org/specializations/people-and-soft-skills-for-professional-success" href="https://www.coursera.org/specializations/people-and-soft-skills-for-professional-success" to="https://www.coursera.org/specializations/people-and-soft-skills-for-professional-success" target="_blank">People and Soft Skills Specialization</a></p></div></div></div></li><li class="cds-45 css-1xdhyk6 cds-47 cds-grid-item cds-92 cds-97"><div class="css-k5r76"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_8884_38174)"><path d="M22.5 23.5H9.5V25.5H22.5V23.5Z" fill="black"></path><path d="M22.5002 19.5H9.49023V21.51H22.5002V19.5Z" fill="black"></path><path d="M22.5 15.5H9.5V17.5H22.5V15.5Z" fill="black"></path><path d="M19.3335 2H6.3335C5.7835 2 5.3335 2.45 5.3335 3V30H7.3335V4H18.3335V10C18.3335 10.55 18.7835 11 19.3335 11H25.3335V28H9.3335V30H26.3335C26.8835 30 27.3335 29.55 27.3335 29V10C27.3335 9.73 27.2235 9.48 27.0435 9.29L20.0435 2.29C19.8535 2.1 19.6035 2 19.3335 2ZM20.3335 9V5.41L23.9235 9H20.3335Z" fill="black"></path><path d="M12.75 8C13.71 8 14.5 8.79 14.5 9.75C14.5 10.71 13.71 11.5 12.75 11.5C11.79 11.5 11 10.71 11 9.75C11 8.79 11.79 8 12.75 8ZM12.75 6C10.68 6 9 7.68 9 9.75C9 11.82 10.68 13.5 12.75 13.5C14.82 13.5 16.5 11.82 16.5 9.75C16.5 7.68 14.82 6 12.75 6Z" fill="black"></path></g><defs><clipPath id="clip0_8884_38174"><rect width="32" height="32" fill="white"></rect></clipPath></defs></svg></div><div class="css-0"><div class=" css-6ecy9b">Resume review</div><div class="css-17fbvfy"><div class="rc-Markdown styled"><p>Improve your resume and LinkedIn with personalized feedback</p></div></div></div></li><li class="cds-45 css-1xdhyk6 cds-47 cds-grid-item cds-92 cds-97"><div class="css-k5r76"><svg width="31" height="31" viewBox="0 0 31 31" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M28.1562 4H2.96875C2.43594 4 2 4.43594 2 4.96875V23.375H3.9375V5.9375H21.375V21.4375H5.875V23.375H14.5938V25.3125H9.75V27.25H21.375V25.3125H16.5312V23.375H28.1562C28.6891 23.375 29.125 22.9391 29.125 22.4062V4.96875C29.125 4.43594 28.6891 4 28.1562 4ZM23.3125 5.9375H27.1875V9.8125H23.3125V5.9375ZM23.3125 11.75H27.1875V15.625H23.3125V11.75ZM23.3125 21.4375V17.5625H27.1875V21.4375H23.3125Z" fill="black"></path><path d="M15.5 10.6562C15.5 9.05781 14.1922 7.75 12.5938 7.75C10.9953 7.75 9.6875 9.05781 9.6875 10.6562C9.6875 12.2547 10.9953 13.5625 12.5938 13.5625C14.1922 13.5625 15.5 12.2547 15.5 10.6562ZM11.625 10.6562C11.625 10.1234 12.0609 9.6875 12.5938 9.6875C13.1266 9.6875 13.5625 10.1234 13.5625 10.6562C13.5625 11.1891 13.1266 11.625 12.5938 11.625C12.0609 11.625 11.625 11.1891 11.625 10.6562Z" fill="black"></path><path d="M7.75 19.375H9.6875C9.6875 17.7766 10.9953 16.4688 12.5938 16.4688C14.1922 16.4688 15.5 17.7766 15.5 19.375H17.4375C17.4375 16.7013 15.2675 14.5312 12.5938 14.5312C9.92 14.5312 7.75 16.7013 7.75 19.375Z" fill="black"></path></svg></div><div class="css-0"><div class=" css-6ecy9b">Interview prep</div><div class="css-17fbvfy"><div class="rc-Markdown styled"><p>Practice your skills with interactive tools and mock interviews</p></div></div></div></li><li class="cds-45 css-1xdhyk6 cds-47 cds-grid-item cds-92 cds-97"><div class="css-k5r76"><svg width="32" height="32" viewBox="0 0 32 32" fill="none" xmlns="http://www.w3.org/2000/svg"><g clip-path="url(#clip0_8884_38205)"><path d="M28.1202 9.90999C26.5702 7.90999 24.3402 6.74999 22.0102 6.48999V8.50999C23.7402 8.75999 25.3902 9.64999 26.5402 11.14C26.9902 11.72 27.3402 12.36 27.5802 13.01C28.3302 15.05 28.0802 17.33 26.9302 19.16C26.8202 19.34 26.7602 19.54 26.7702 19.75L26.9702 23.12L23.7602 22.09C23.5602 22.03 23.3502 22.03 23.1502 22.09C21.3102 22.68 19.2902 22.47 17.6102 21.53C18.2002 20.9 18.7102 20.16 19.1202 19.33C20.6402 16.24 20.2002 12.45 18.0302 9.77999C17.9002 9.61999 17.7502 9.46999 17.6102 9.31999C18.3702 8.89999 19.1802 8.61999 20.0102 8.49999V6.48999C18.6102 6.63999 17.2402 7.11999 16.0102 7.93999C14.7802 7.11999 13.4002 6.63999 12.0102 6.48999V8.49999C12.8402 8.61999 13.6502 8.89999 14.4102 9.31999C14.2702 9.46999 14.1302 9.61999 13.9902 9.77999C11.8202 12.45 11.3802 16.24 12.9002 19.33C13.3102 20.17 13.8302 20.9 14.4102 21.53C12.7202 22.47 10.7102 22.68 8.87023 22.09C8.67023 22.03 8.46023 22.02 8.26023 22.09L5.05023 23.12L5.25023 19.75C5.26023 19.54 5.20023 19.34 5.09023 19.16C3.94023 17.33 3.69023 15.05 4.44023 13.01C4.68023 12.35 5.02023 11.72 5.48023 11.14C6.63023 9.64999 8.28023 8.75999 10.0102 8.50999V6.48999C7.68023 6.74999 5.45023 7.90999 3.90023 9.90999C1.59023 12.89 1.45023 16.87 3.24023 19.95L2.97023 24.46C2.93023 25.16 3.61023 25.69 4.27023 25.47L8.57023 24.09C11.0902 24.8 13.8202 24.37 16.0102 22.91C18.2002 24.37 20.9302 24.8 23.4502 24.09L27.7502 25.47C28.4202 25.69 29.1002 25.16 29.0502 24.46L28.7802 19.95C30.5602 16.87 30.4302 12.89 28.1202 9.90999ZM15.8502 10.69C15.9002 10.64 15.9602 10.6 16.0102 10.55C16.0602 10.6 16.1202 10.64 16.1702 10.69C18.1102 12.79 18.5702 15.98 17.2802 18.54C16.9402 19.22 16.5002 19.8 16.0102 20.3C15.5202 19.8 15.0802 19.22 14.7402 18.54C13.4502 15.98 13.9002 12.79 15.8502 10.69Z" fill="black"></path></g><defs><clipPath id="clip0_8884_38205"><rect width="32" height="32" fill="white"></rect></clipPath></defs></svg></div><div class="css-0"><div class=" css-6ecy9b">Career support</div><div class="css-17fbvfy"><div class="rc-Markdown styled"><p>Plan your career move with Coursera’s job search guide</p></div></div></div></li></ul></div></div></div></div></div></div></div></div></div></div></div><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="career_cert_module" role="presentation"><div class="css-1cps6el"><div><div class="cds-37 css-1cxrrkn cds-38 cds-43"><div class="cds-45 css-1kspkkz cds-46"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92"><div class="css-qwswsz"><div class="css-mc1uvo"><div class="css-h4rs9z"><img alt="Placeholder" src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/de1a6556fbe605411e8c1c2ca4ba45f1.png?auto=format%2Ccompress&dpr=2&blur=200&px=8&max-w=259" class="css-3gbnhs"/><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div></div></div><div class="css-1sdlybt"><div class="cds-45 css-0 cds-46"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-115"><div class="css-1o5q1ld"><h2 class="cds-7 css-3i3jpd cds-9">Earn a career certificate</h2><p class=" css-4s48ix">Add this credential to your LinkedIn profile, resume, or CV</p><p class=" css-4s48ix">Share it on social media and in your performance review</p></div></div><div class="cds-45 css-1k3d0x1 cds-47 cds-grid-item cds-92 cds-113"><div class="css-17emgr3"><div class="css-16jkw5e"></div></div><div class="css-19pqny"><div class="css-m7vdx0"><img alt="Placeholder" src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/de1a6556fbe605411e8c1c2ca4ba45f1.png?auto=format%2Ccompress&dpr=2&blur=200&px=8&max-w=333" class="css-3gbnhs"/><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div id="courses" class="css-1cps6el"><div><div class="cds-37 css-1cxrrkn cds-38 cds-43"><div class="cds-45 css-1kspkkz cds-46"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-115 cds-130"><h2 class="cds-7 cds-Typography-base css-bbd009 cds-9"><span>Professional Certificate - 9 course series</span><div class="css-1wwut41"></div></h2><div class="css-68xxf3"><div class="css-10jtpc0"><div class="rc-TogglableContent about-section collapsed"><div class="content" style="height:65px" aria-hidden="true"><div class="content-inner"><div><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Prepare for an in-demand career in Information Technology (IT). In this program, you’ll develop a strong foundation in IT fundamentals, networking, cybersecurity, and cloud computing to </span></span><span><strong><span>get job-ready in as little as 3 months</span></strong></span><span><span>, with no prior experience or degree needed to get started.</span></span></p><p data-text-variant="body1"><span><span>Almost every organization, business, or individual relies on technology. A career in IT Support is about providing technological assistance to better optimize organizational efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service.</span></span></p><p data-text-variant="body1"><span><strong><span>You’ll learn the latest skills and tools used by IT support professionals</span></strong></span><span><span> including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting. You’ll demonstrate your knowledge of networking, security, and cloud computing, and practice analyzing user help requests and troubleshooting various issues.</span></span></p><p data-text-variant="body1"><span><span>When you successfully complete the program, you’ll have</span></span><span><strong><span> a portfolio of projects to demonstrate your proficiency</span></strong></span><span><span>, a Professional Certificate from IBM to showcase your job readiness to potential employers, and you’ll receive exclusive access to career support resources to help you in your job search. </span></span></p><p><span><span>Applied Learning Project</span></span></p><p data-text-variant="body1"><span><span>The IBM Technical Support Professional Certificate provides more than 70 hours of instructional videos and engaging hands-on interactive exercises, labs, projects and practice tests. </span></span></p><p data-text-variant="body1"><span><span>The skills you’ll gain through labs and projects include hardware & mobile device setup, software configuration, Windows/Linux usage, GUI & command line, troubleshooting procedures, IT helpdesk & ticketing systems, customer service & tech support best practices, network & wifi setup, cloud computing & cybersecurity fundamentals, and much more. </span></span></p><p data-text-variant="body1"><span><span>In the final capstone course, you will apply your knowledge and skills to real-world case studies, and upon completion, will be able to confidently demonstrate your IT support skills to prospective employers.</span></span></p><p data-text-variant="body1"><span><span>Course staff and teaching assistants are available throughout the program to support your success.</span></span></p></div></div></div></div></div></div></div></div></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-115 cds-130"><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus" role="presentation"><div class="css-m9zcdt"><div class="css-fndret"><div class="" data-testid="accordion-item"><div class="css-1pi3g2x"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-26"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Introduction to Technical Support ","href":"/learn/introduction-to-technical-support?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/introduction-to-technical-support?specialization=ibm-technical-support" href="/learn/introduction-to-technical-support?specialization=ibm-technical-support" to="/learn/introduction-to-technical-support?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 1: Introduction to Technical Support " data-e2e="sdp-course-list-link">Introduction to Technical Support </a></h3><div class="css-3odziz"><span>Course 1</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>12 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.8 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-27"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>978 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Introduction to Technical Support " type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-28" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-26-accordion-header" id="cds-react-aria-26-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-29"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Define technical support, tech support, IT support, customer support mindset, the various levels of IT support, and the escalation matrix </span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-30"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Discover soft and technical skills required and opportunities available for a career in Technical Support</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-31"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Explore the features and benefits of ticketing systems</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-32"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Identify the various methodologies and frameworks popular in technical support</span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Technical Support</div><span class=" css-o5tswl" aria-hidden="true">Technical Support</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Operating Systems</div><span class=" css-o5tswl" aria-hidden="true">Operating Systems</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Troubleshooting</div><span class=" css-o5tswl" aria-hidden="true">Troubleshooting</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: hardware</div><span class=" css-o5tswl" aria-hidden="true">hardware</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: IT Fundamentals</div><span class=" css-o5tswl" aria-hidden="true">IT Fundamentals</span></span></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-33"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Introduction to Hardware and Operating Systems","href":"/learn/introduction-to-hardware-and-operating-systems?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/introduction-to-hardware-and-operating-systems?specialization=ibm-technical-support" href="/learn/introduction-to-hardware-and-operating-systems?specialization=ibm-technical-support" to="/learn/introduction-to-hardware-and-operating-systems?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 2: Introduction to Hardware and Operating Systems" data-e2e="sdp-course-list-link">Introduction to Hardware and Operating Systems</a></h3><div class="css-3odziz"><span>Course 2</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>17 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.7 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-34"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>1,760 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Introduction to Hardware and Operating Systems" type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-35" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-33-accordion-header" id="cds-react-aria-33-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-36"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Demonstrate an understanding of operating system fundamentals. </span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-37"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Recognize desktop and laptop hardware components and devices.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-38"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Identify and describe internal desktop and laptop computer components, interfaces, and peripherals. </span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-39"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Explain basic workstation setup, locate operating system settings, and identify good troubleshooting practices.</span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Wireless Networks</div><span class=" css-o5tswl" aria-hidden="true">Wireless Networks</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Network Troubleshooting</div><span class=" css-o5tswl" aria-hidden="true">Network Troubleshooting</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Network Architecture</div><span class=" css-o5tswl" aria-hidden="true">Network Architecture</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cloud Storage</div><span class=" css-o5tswl" aria-hidden="true">Cloud Storage</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Networking Hardware</div><span class=" css-o5tswl" aria-hidden="true">Networking Hardware</span></span></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-40"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Introduction to Software, Programming, and Databases ","href":"/learn/introduction-software-programming-and-databases?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/introduction-software-programming-and-databases?specialization=ibm-technical-support" href="/learn/introduction-software-programming-and-databases?specialization=ibm-technical-support" to="/learn/introduction-software-programming-and-databases?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 3: Introduction to Software, Programming, and Databases " data-e2e="sdp-course-list-link">Introduction to Software, Programming, and Databases </a></h3><div class="css-3odziz"><span>Course 3</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>18 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.7 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-41"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>323 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Introduction to Software, Programming, and Databases " type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-42" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-40-accordion-header" id="cds-react-aria-40-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-43"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Classify, install, configure, and manage software including mobile platforms.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-44"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Discuss cloud computing and web browser concepts.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-45"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Explain software development models, techniques, and concepts. </span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-46"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Describe fundamental database management concepts.</span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Certification Test</div><span class=" css-o5tswl" aria-hidden="true">Certification Test</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: CompTIA ITF+</div><span class=" css-o5tswl" aria-hidden="true">CompTIA ITF+</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cloud</div><span class=" css-o5tswl" aria-hidden="true">Cloud</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Exam Practice</div><span class=" css-o5tswl" aria-hidden="true">Exam Practice</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: IT Fundamentals</div><span class=" css-o5tswl" aria-hidden="true">IT Fundamentals</span></span></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-47"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Introduction to Networking and Storage","href":"/learn/introduction-to-networking-and-storage?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/introduction-to-networking-and-storage?specialization=ibm-technical-support" href="/learn/introduction-to-networking-and-storage?specialization=ibm-technical-support" to="/learn/introduction-to-networking-and-storage?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 4: Introduction to Networking and Storage" data-e2e="sdp-course-list-link">Introduction to Networking and Storage</a></h3><div class="css-3odziz"><span>Course 4</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>12 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.7 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-48"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>448 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Introduction to Networking and Storage" type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-49" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-47-accordion-header" id="cds-react-aria-47-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-50"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Identify wired and wireless network types, explain physical and logical topology, differentiate network cable types and what each is used for. </span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-51"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>List common network devices. Discover what packets are and how IP addresses work, and explain what protocols are and why models are necessary.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-52"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Determine how to set up and encrypt networks and mobile devices. Diagnose connectivity issues and utilize the command prompt and Windows Settings.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-53"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>List network drive types, explain RAM, ROM, and RAID, and troubleshoot storage issues. Explain STaaS, and define file, block, and object storage. </span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cybersecurity</div><span class=" css-o5tswl" aria-hidden="true">Cybersecurity</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cryptography</div><span class=" css-o5tswl" aria-hidden="true">Cryptography</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cyberattacks</div><span class=" css-o5tswl" aria-hidden="true">Cyberattacks</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Information Security (INFOSEC)</div><span class=" css-o5tswl" aria-hidden="true">Information Security (INFOSEC)</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Application Security</div><span class=" css-o5tswl" aria-hidden="true">Application Security</span></span></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-54"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Introduction to Cybersecurity Essentials","href":"/learn/introduction-to-cybersecurity-essentials?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/introduction-to-cybersecurity-essentials?specialization=ibm-technical-support" href="/learn/introduction-to-cybersecurity-essentials?specialization=ibm-technical-support" to="/learn/introduction-to-cybersecurity-essentials?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 5: Introduction to Cybersecurity Essentials" data-e2e="sdp-course-list-link">Introduction to Cybersecurity Essentials</a></h3><div class="css-3odziz"><span>Course 5</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>12 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.8 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-55"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>647 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Introduction to Cybersecurity Essentials" type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-56" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-54-accordion-header" id="cds-react-aria-54-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-57"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Recognize the importance of data security, maintaining data integrity, and confidentiality</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-58"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Demonstrate the installation of software updates and patches</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-59"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Identify preferred practices for authentication, encryption, and device security</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-60"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Discuss types of security threats, breaches, malware, social engineering, and other attack vectors</span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Customer Service</div><span class=" css-o5tswl" aria-hidden="true">Customer Service</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Technical Support</div><span class=" css-o5tswl" aria-hidden="true">Technical Support</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cloud</div><span class=" css-o5tswl" aria-hidden="true">Cloud</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Troubleshooting</div><span class=" css-o5tswl" aria-hidden="true">Troubleshooting</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: IT Fundamentals</div><span class=" css-o5tswl" aria-hidden="true">IT Fundamentals</span></span></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-61"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Introduction to Cloud Computing","href":"/learn/introduction-to-cloud?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/introduction-to-cloud?specialization=ibm-technical-support" href="/learn/introduction-to-cloud?specialization=ibm-technical-support" to="/learn/introduction-to-cloud?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 6: Introduction to Cloud Computing" data-e2e="sdp-course-list-link">Introduction to Cloud Computing</a></h3><div class="css-3odziz"><span>Course 6</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>10 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.6 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-62"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>6,724 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Introduction to Cloud Computing" type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-63" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-61-accordion-header" id="cds-react-aria-61-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-64"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Define cloud computing and explain essential characteristics, history, the business case for cloud, and the emerging technologies enabled by cloud</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-65"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Describe the cloud service models- IaaS, PaaS, SaaS, and cloud deployment models- Public, Private, Hybrid; explain cloud infrastructure components</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-66"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Explain emerging Cloud related trends including HybridMulticloud, Microservices, Serverless, Cloud Native, DevOps, and Application Modernization</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-67"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>List and describe services of popular cloud platforms including AWS, Microsoft Azure, Google Cloud, IBM Cloud, Alibaba Cloud, and others</span></span></p></div></div></div></li></ul></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-68"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Practice Exam for CompTIA ITF+ Certification","href":"/learn/practice-exam-for-comptia-itf-plus-certification?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/practice-exam-for-comptia-itf-plus-certification?specialization=ibm-technical-support" href="/learn/practice-exam-for-comptia-itf-plus-certification?specialization=ibm-technical-support" to="/learn/practice-exam-for-comptia-itf-plus-certification?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 7: Practice Exam for CompTIA ITF+ Certification" data-e2e="sdp-course-list-link">Practice Exam for CompTIA ITF+ Certification</a></h3><div class="css-3odziz"><span>Course 7</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>2 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.8 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-69"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>105 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Practice Exam for CompTIA ITF+ Certification" type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-70" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-68-accordion-header" id="cds-react-aria-68-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-71"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Practice and check your readiness for the CompTIA ITF+ Certification exam that tests your proficiency in IT Fundamentals.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-72"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Summarize how to set up and install common peripheral devices, secure a basic wireless network, and the importance of Cloud+ Certification exam.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-73"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Describe the components of an OS, identify programming language categories, define programming & database concepts, and methods used to interface. </span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-74"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Identify best security practices, including confidentiality, integrity, and availability concerns of secure devices, and describe IT concepts.</span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Customer Service</div><span class=" css-o5tswl" aria-hidden="true">Customer Service</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Technical Support</div><span class=" css-o5tswl" aria-hidden="true">Technical Support</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Information Technology (IT) Support</div><span class=" css-o5tswl" aria-hidden="true">Information Technology (IT) Support</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Ticketing Systems</div><span class=" css-o5tswl" aria-hidden="true">Ticketing Systems</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Service Level Agreements (SLA)</div><span class=" css-o5tswl" aria-hidden="true">Service Level Agreements (SLA)</span></span></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-75"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Technical Support (IT) Case Studies and Capstone","href":"/learn/technical-support-case-studies?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/technical-support-case-studies?specialization=ibm-technical-support" href="/learn/technical-support-case-studies?specialization=ibm-technical-support" to="/learn/technical-support-case-studies?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 8: Technical Support (IT) Case Studies and Capstone" data-e2e="sdp-course-list-link">Technical Support (IT) Case Studies and Capstone</a></h3><div class="css-3odziz"><span>Course 8</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>10 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.8 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-76"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>153 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Technical Support (IT) Case Studies and Capstone" type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-77" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-75-accordion-header" id="cds-react-aria-75-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-78"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Describe processes and information related to IT Fundamentals in the context of providing technical support.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-79"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Demonstrate systematic and effective troubleshooting and problem-solving skills.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-80"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Use diagnostic tools and tracking systems to solve and log customer issues.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-81"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.</span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Software Application Development</div><span class=" css-o5tswl" aria-hidden="true">Software Application Development</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Computer Programming</div><span class=" css-o5tswl" aria-hidden="true">Computer Programming</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Software Development Process</div><span class=" css-o5tswl" aria-hidden="true">Software Development Process</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Database basics</div><span class=" css-o5tswl" aria-hidden="true">Database basics</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: IT Fundamentals</div><span class=" css-o5tswl" aria-hidden="true">IT Fundamentals</span></span></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-AccordionGroup-itemSpacing" data-testid="accordion-item"><div class="css-1pe5kh6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-82"><div class="css-3glzp7"><div class="css-2ja1qv"><div class="css-yllq6p"><div class="css-zwlk01"><h3 class="cds-7 css-1pxm1ir cds-9"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.sdp_course_list_link" data-click-value="{"courseName":"Tech Support Career Guide and Interview Preparation","href":"/learn/tech-support-career-guide-and-interview-preparation?specialization=ibm-technical-support","namespace":{"action":"click","app":"unified_description_page","component":"sdp_course_list_link","page":"consumer_professional_certificate_page"},"s12nSlug":"ibm-technical-support","schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="sdp_course_list_link" data-track-href="/learn/tech-support-career-guide-and-interview-preparation?specialization=ibm-technical-support" href="/learn/tech-support-career-guide-and-interview-preparation?specialization=ibm-technical-support" to="/learn/tech-support-career-guide-and-interview-preparation?specialization=ibm-technical-support" class="cds-7 cds-1 cds-3 css-1jglcdr cds-30" aria-label="Course 9: Tech Support Career Guide and Interview Preparation" data-e2e="sdp-course-list-link">Tech Support Career Guide and Interview Preparation</a></h3><div class="css-3odziz"><span>Course 9</span><span aria-hidden="true" class="css-1oocsie">•</span><span><span>9 hours</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class="css-13ciukr"><span class="css-15ld0c5">4.8 <svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="css-1emwiuz" id="cds-react-aria-83"><path d="M18.33 7.65a1 1 0 00-.85-.39h-4.93l-1.67-5.12a1 1 0 00-.49-.55.94.94 0 00-.72 0 1 1 0 00-.58.59L7.4 7.26H2.47a1 1 0 00-1 .91 1 1 0 00.35.77l4.23 3.22-1.59 5.12a1 1 0 00.64 1.18 1 1 0 00.84-.16L10 15.16l4.06 3.13a.93.93 0 00.59.21h.1a.942.942 0 00.63-.35.91.91 0 00.16-.88l-1.63-5.11L18.11 9a.93.93 0 00.22-1.35z" fill="currentColor"></path></svg></span><span class="css-1f9ufav">(<span>83 ratings</span>)</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_course_expand" class="cds-149 cds-button-disableElevation cds-button-ghost css-12xv2iu" tabindex="0" role="button" aria-expanded="false" aria-label="Course details for Tech Support Career Guide and Interview Preparation" type="button"><span class="cds-button-label"><span class="css-k26awr">Course details</span><span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-84" class="css-19e2cig"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 14.293L1.354 5.646l-.708.708L10 15.707l9.354-9.353-.707-.708L10 14.293z" fill="currentColor"></path></svg></span></span></button></div><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-82-accordion-header" id="cds-react-aria-82-accordion-panel" role="region"><div class="css-yam6t"><div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">What you'll learn</h4></div><ul><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-85"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Summarize the basic functions and tasks of the technical support specialist role.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-86"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Describe some career paths for technical support and the job prospects for the field.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-87"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Review technical support fundamentals and refresh essential skills.</span></span></p></div></div></div></li><li class="css-nc6j8l"><div class="css-88ryvb"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="css-4v75v4" id="cds-react-aria-88"><path fill-rule="evenodd" clip-rule="evenodd" d="M15.74 3.672L6.225 14.168.323 8.736l1.354-1.472 4.419 4.068 8.163-9.004 1.482 1.344z" fill="currentColor"></path></svg><div class="rc-CML unified-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Discover what to expect from a technical interview so you can come prepared.</span></span></p></div></div></div></li></ul></div><div class="css-15ko5n9"><div class="css-5a2hyw"><h4 class=" css-6ecy9b">Skills you'll gain</h4></div><div class="css-135c2uu"><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cloud Computing</div><span class=" css-o5tswl" aria-hidden="true">Cloud Computing</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Hybrid Multicloud</div><span class=" css-o5tswl" aria-hidden="true">Hybrid Multicloud</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Devops</div><span class=" css-o5tswl" aria-hidden="true">Devops</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Iaas PaaS Saas</div><span class=" css-o5tswl" aria-hidden="true">Iaas PaaS Saas</span></span><span class="cds-tag-category cds-tag-primary cds-tag-default css-o4odzz" data-testid="tag-root"><div data-testid="visually-hidden" class="css-1whdyhf">Category: Cloud Native</div><span class=" css-o5tswl" aria-hidden="true">Cloud Native</span></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-113 cds-126"><div class="css-pas860"><div class="css-132y21x"><div class="css-xs8kz1"><h3 class="cds-7 cds-Typography-base css-h1jogs cds-9"><span>Instructors</span></h3></div><div class="css-1f454bp"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="IBM Skills Network Team"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/ibm-skills-network","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/ibm-skills-network" href="/instructor/ibm-skills-network" to="/instructor/ibm-skills-network" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">IBM Skills Network Team</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>58 Courses</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>1,005,471 learners</span></span></div></div></div></div><div class="css-1f454bp"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Rav Ahuja"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/ravahuja","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/ravahuja" href="/instructor/ravahuja" to="/instructor/ravahuja" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Rav Ahuja</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>53 Courses</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>3,057,507 learners</span></span></div></div></div></div><div class="css-1f454bp"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Amy Norton"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/amynorton","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/amynorton" href="/instructor/amynorton" to="/instructor/amynorton" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Amy Norton</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>1 Course</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>42,444 learners</span></span></div></div></div></div><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_instructors_more" class="cds-149 cds-button-disableElevation cds-button-ghost css-i5kwq2" tabindex="0" role="button" type="button"><span class="cds-button-label">View all 4 instructors</span></button><div role="presentation" dir="ltr" id="cds-react-aria-89" class="css-bhx7nn" style="position:fixed;z-index:10000;right:0;bottom:0;top:0;left:0;visibility:hidden"><div class="cds-163 cds-Modal-backdrop" aria-hidden="true" style="opacity:0;visibility:hidden"></div><div tabindex="0" data-test="sentinelStart"></div><div class="cds-Modal-container" style="opacity:0;visibility:hidden"><div data-focus-lock-disabled="disabled"><div aria-modal="true" aria-describedby="dialog-content-206df205-43cc-44a3-f19d-31307de787a4" aria-labelledby="cds-react-aria-89-headingGroup" class="cds-Dialog-dialog" role="dialog"><div class="css-1lqbpgq"><button class="cds-149 cds-button-disableElevation cds-button-ghost css-1s96oj" tabindex="0" type="button"><span class="cds-button-label">Close<span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" id="cds-react-aria-90" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.585 14.353l-11.94-12 .71-.706 11.94 12-.71.706z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M14.344 2.353l-11.99 12-.708-.706 11.99-12 .708.706z" fill="currentColor"></path></svg></span></span></button></div><div data-testid="scroll-container" class="css-k0ld8m"><div id="cds-react-aria-89-headingGroup" class="css-1xq57z9"><h2 class=" css-tlf8h5">Instructors</h2></div><div id="dialog-content-206df205-43cc-44a3-f19d-31307de787a4" class="css-11krhap"><div class="cds-45 css-0 cds-46"><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/37/77670911ef45c38688f2987b943f78/SN_200x200_V3.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="IBM Skills Network Team"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/ibm-skills-network","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/ibm-skills-network" href="/instructor/ibm-skills-network" to="/instructor/ibm-skills-network" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">IBM Skills Network Team</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>58 Courses</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>1,005,471 learners</span></span></div></div></div></div><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/d6/c2a550312d11e8a1a3b7898153781d/ravahuja.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Rav Ahuja"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/ravahuja","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/ravahuja" href="/instructor/ravahuja" to="/instructor/ravahuja" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Rav Ahuja</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>53 Courses</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>3,057,507 learners</span></span></div></div></div></div><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/58/79976492554ea498bcaf71533ce873/anorton_22.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Amy Norton"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/amynorton","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/amynorton" href="/instructor/amynorton" to="/instructor/amynorton" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Amy Norton</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>1 Course</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>42,444 learners</span></span></div></div></div></div><div class="cds-45 css-1gjys39 cds-47 cds-grid-item cds-92 cds-114"><div class="css-1oiads2"><div class="css-1f95hav"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/da/42462ecec2496b93cad6712d717261/_MG_8726-1-.jpg?auto=format%2Ccompress&dpr=1&w=75&h=75&fit=crop" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/da/42462ecec2496b93cad6712d717261/_MG_8726-1-.jpg?auto=format%2Ccompress&dpr=2&w=75&h=75&fit=crop 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera-instructor-photos.s3.amazonaws.com/da/42462ecec2496b93cad6712d717261/_MG_8726-1-.jpg?auto=format%2Ccompress&dpr=3&w=75&h=75&fit=crop 3x" class="css-1hhx4js" style="max-width:75px;max-height:75px" alt="Roopa Raghavan"/></div><div><div><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.hero_instructor" data-click-value="{"href":"/instructor/~94935810","namespace":{"action":"click","app":"unified_description_page","component":"hero_instructor","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="hero_instructor" data-track-href="/instructor/~94935810" href="/instructor/~94935810" to="/instructor/~94935810" class="cds-7 cds-1 cds-3 css-1yholzq cds-30"><span class=" css-6ecy9b">Roopa Raghavan</span></a></div><div class=" css-kimdhf">IBM</div><div class="css-1dd751w"><span class=" css-kimdhf"><span>1 Course</span></span><span aria-hidden="true" class="css-1oocsie">•</span><span class=" css-kimdhf"><span>6,032 learners</span></span></div></div></div></div></div></div><div class="css-1hllf5q"><button class="cds-149 cds-button-disableElevation cds-button-primary css-1aoqo4t" tabindex="0" type="button"><span class="cds-button-label">OK</span></button></div></div></div></div></div><div tabindex="0" data-test="sentinelEnd"></div></div></div><div class="css-132y21x"><div class="css-xs8kz1"><h3 class="cds-7 cds-Typography-base css-h1jogs cds-9">Offered by</h3></div><div class="css-1f454bp"><div class="css-1qp74jq"><div class="css-92f171"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/http://coursera-university-assets.s3.amazonaws.com/bb/f5ced2bdd4437aa79f00eb1bf7fbf0/IBM-Logo-Blk---Square.png?auto=format%2Ccompress&dpr=1&w=38&h=38&fit=fill" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/http://coursera-university-assets.s3.amazonaws.com/bb/f5ced2bdd4437aa79f00eb1bf7fbf0/IBM-Logo-Blk---Square.png?auto=format%2Ccompress&dpr=2&w=38&h=38&fit=fill 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/http://coursera-university-assets.s3.amazonaws.com/bb/f5ced2bdd4437aa79f00eb1bf7fbf0/IBM-Logo-Blk---Square.png?auto=format%2Ccompress&dpr=3&w=38&h=38&fit=fill 3x" style="max-width:38px;max-height:38px" alt=""/></div><div class="css-15g7tpu"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.partner" data-click-value="{"href":"/partners/ibm-skills-network","namespace":{"action":"click","app":"unified_description_page","component":"partner","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="partner" data-track-href="/partners/ibm-skills-network" href="/partners/ibm-skills-network" to="/partners/ibm-skills-network" class="cds-7 cds-1 cds-3 css-1stvmzy cds-30"><span class=" css-6ecy9b">IBM</span></a><button data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="syllabus_partner_more" class="cds-149 cds-button-disableElevation cds-button-ghost css-ellzee" tabindex="0" role="button" aria-label="Learn more about IBM" type="button"><span class="cds-button-label">Learn more</span></button></div><div role="presentation" dir="ltr" id="cds-react-aria-91" class="css-bhx7nn" style="position:fixed;z-index:10000;right:0;bottom:0;top:0;left:0;visibility:hidden"><div class="cds-163 cds-Modal-backdrop" aria-hidden="true" style="opacity:0;visibility:hidden"></div><div tabindex="0" data-test="sentinelStart"></div><div class="cds-Modal-container" style="opacity:0;visibility:hidden"><div data-focus-lock-disabled="disabled"><div aria-modal="true" aria-describedby="dialog-content-0fb499b0-1528-456a-ba9d-29a8696ecc46" aria-labelledby="cds-react-aria-91-headingGroup" class="cds-Dialog-dialog" role="dialog"><div class="css-1lqbpgq"><button class="cds-149 cds-button-disableElevation cds-button-ghost css-1s96oj" tabindex="0" type="button"><span class="cds-button-label">Close<span class="cds-button-endIcon"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" id="cds-react-aria-92" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M13.585 14.353l-11.94-12 .71-.706 11.94 12-.71.706z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M14.344 2.353l-11.99 12-.708-.706 11.99-12 .708.706z" fill="currentColor"></path></svg></span></span></button></div><div data-testid="scroll-container" class="css-k0ld8m"><div id="cds-react-aria-91-headingGroup" class="css-1xq57z9"><h2 class=" css-tlf8h5">Offered by</h2></div><div id="dialog-content-0fb499b0-1528-456a-ba9d-29a8696ecc46" class="css-11krhap"><div class="css-jbr8cm"><div class="css-10gtjds"><img src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/http://coursera-university-assets.s3.amazonaws.com/bb/f5ced2bdd4437aa79f00eb1bf7fbf0/IBM-Logo-Blk---Square.png?auto=format%2Ccompress&dpr=1&w=88&h=88&fit=fill" srcSet="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/http://coursera-university-assets.s3.amazonaws.com/bb/f5ced2bdd4437aa79f00eb1bf7fbf0/IBM-Logo-Blk---Square.png?auto=format%2Ccompress&dpr=2&w=88&h=88&fit=fill 2x, https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/http://coursera-university-assets.s3.amazonaws.com/bb/f5ced2bdd4437aa79f00eb1bf7fbf0/IBM-Logo-Blk---Square.png?auto=format%2Ccompress&dpr=3&w=88&h=88&fit=fill 3x" style="max-width:88px;max-height:88px" alt=""/></div><div class="css-14f7f6h"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.partner" data-click-value="{"href":"/partners/ibm-skills-network","namespace":{"action":"click","app":"unified_description_page","component":"partner","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="partner" data-track-href="/partners/ibm-skills-network" href="/partners/ibm-skills-network" to="/partners/ibm-skills-network" class="cds-7 cds-1 cds-3 css-1stvmzy cds-30"><span class="cds-7 cds-Typography-base css-bbd009 cds-9">IBM</span></a><p class=" css-4s48ix">At IBM, we know how rapidly tech evolves and recognize the crucial need for businesses and professionals to build job-ready, hands-on skills quickly. As a market-leading tech innovator, we’re committed to helping you thrive in this dynamic landscape. Through IBM Skills Network, our expertly designed training programs in AI, software development, cybersecurity, data science, business management, and more, provide the essential skills you need to secure your first job, advance your career, or drive business success. Whether you’re upskilling yourself or your team, our courses, Specializations, and Professional Certificates build the technical expertise that ensures you, and your organization, excel in a competitive world. </p></div></div></div><div class="css-1hllf5q"><button class="cds-149 cds-button-disableElevation cds-button-primary css-1aoqo4t" tabindex="0" type="button"><span class="cds-button-label">OK</span></button></div></div></div></div></div><div tabindex="0" data-test="sentinelEnd"></div></div></div></div></div></div></div></div></div></div></div><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="eligible_degrees_module" role="presentation" data-e2e="eligible_degrees_module"><div id="credits" class="css-1cps6el"><div><div class="cds-37 css-1cxrrkn cds-38 cds-43"><div class="cds-45 css-1kspkkz cds-46"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92"><div class="css-1ta0np4"><div class="css-g0nrj5"><h2 class=" css-tlf8h5">Get a head start on your degree</h2></div><div><div class="css-kxrxjg"><div class="css-d4jejn"><div class="css-1p7oufp"><img alt="Placeholder" src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/e515b44295e1dc174fe6475b13d7263f.png?auto=format%2Ccompress&dpr=2&blur=200&px=8&max-w=60&h=60&w=60" class="css-3gbnhs"/><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div></div><div><h3 class="cds-7 css-11tf9q3 cds-9">Degree credit eligible</h3><p class=" css-4s48ix"><span class="css-wjx7fy">This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.</span><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="ace_credit_learn_more" class="css-b0z14z" role="presentation" aria-label="Learn more about ACE Recommendation"><a class="cds-7 cds-1 cds-3 css-13sipno cds-30" href="https://www.acenet.edu/National-Guide/Pages/Course.aspx?org=IBM&cid=e1d1e92e-fc8a-ef11-ac21-6045bd043849&oid=6d532c35-75c4-ea11-a812-000d3a33232a" target="_blank">Learn more</a></div></p></div></div></div></div></div></div></div></div></div></div></div><div id="testimonials" class="css-1cps6el"><div><div data-testid="" id="" class="css-box8pc"></div><div class="css-1lzurvc"><div class="cds-37 css-1l2e5pk cds-38 cds-43" data-testid="block_layout"><div class="cds-45 css-1kspkkz cds-46 cds-55 cds-63"><div class="cds-45 css-1qech6y cds-47 cds-grid-item cds-92"><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="user_testimonial" role="presentation"><h2 class="css-n19tcz">Why people choose Coursera for their career</h2><div class="cds-45 css-osw4ea cds-46"><div class="cds-45 css-1wudfmw cds-47 cds-grid-item cds-92"><div class="cds-45 css-1jdp0c8 cds-47 cds-grid-item cds-92"><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="carousel" class="rc-Carousel" role="presentation"><span data-testid="visually-hidden" class="rc-A11yScreenReaderOnly css-1whdyhf"><div style="display:none" aria-atomic="true" aria-live="assertive"></div></span><div class="slick-slider slick-initialized" dir="ltr"><div aria-label="Go to previous testimonial" data-role="none" class="slick-arrow slick-prev css-ifvwh3" style="display:block" currentSlide="0" slideCount="2"><button class="cds-149 cds-iconButton-medium cds-iconButton-secondary css-112zcpe" tabindex="0" type="button" aria-label="Previous"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-93" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M5.707 10l8.647-8.646-.707-.708L4.293 10l9.354 9.354.707-.707L5.707 10z" fill="currentColor"></path></svg></button></div><div class="slick-list"><div class="slick-track" style="width:500%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:20%"></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:20%"></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:20%"></div><div data-index="2" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:20%"></div><div data-index="3" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:20%"></div></div></div><div aria-label="Go to next testimonial" data-role="none" class="slick-arrow slick-next css-ifvwh3" style="display:block" currentSlide="0" slideCount="2"><button class="cds-149 cds-iconButton-medium cds-iconButton-secondary css-112zcpe" tabindex="0" type="button" aria-label="Next"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-94" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg></button></div><ul aria-label="slides" class="slick-dots"><li class="slick-active"><button type="button" aria-label="slide 1" aria-current="true"></button></li><li class=""><button type="button" aria-label="slide 2" aria-current="false"></button></li></ul></div></div></div></div></div></div></div></div></div><div class="cds-45 css-d7c5ti cds-47 cds-grid-item cds-92"></div></div></div></div></div></div><div id="recommendations" class="css-1cps6el"><div><div data-testid="" id="" class="css-box8pc"></div><div class="css-1lzurvc"><div class="cds-37 css-jkfrt7 cds-38 cds-43" data-testid="block_layout"><div class="cds-45 css-1kspkkz cds-46 cds-55 cds-63"><div class="cds-45 css-1qech6y cds-47 cds-grid-item cds-92"><div class="css-1m3kxpf"><div class="css-5a2hyw"><h2 class=" css-tlf8h5">Explore more related skills</h2></div><ul class="css-yk0mzy"><li class="css-0"><span class="css-1l1jvyr"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_skills_link_tag" data-click-value="{"href":"https://www.coursera.org/courses?query=technical%20support","namespace":{"action":"click","app":"unified_description_page","component":"seo_skills_link_tag","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND","skill":"Technical Support"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_skills_link_tag" data-track-href="https://www.coursera.org/courses?query=technical%20support" href="https://www.coursera.org/courses?query=technical%20support" to="https://www.coursera.org/courses?query=technical%20support" class="cds-7 cds-1 cds-3 css-1yjbkii cds-30">Technical Support</a></span></li></ul></div></div></div></div></div><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="articles_unified_description_page_recs" role="presentation"><div class="css-1cps6el"><div><div class="cds-37 css-1cxrrkn cds-38 cds-43"><div class="cds-45 css-1kspkkz cds-46"><div class="cds-45 css-w5mz8a cds-46 cds-47 cds-grid-item cds-92"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92"><h2 class="css-1xvwxpn">Career resources</h2></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-80"><div data-testid="card-placeholder" class="css-12svhik"><div style="padding:0px" class="css-1i2pap6"><div class="css-1rj417c"><p class="css-1irzsv6"></p></div><div><p class="css-3wcf6q"></p><p class="css-1p8hoz4"></p></div></div></div></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-80"><div data-testid="card-placeholder" class="css-12svhik"><div style="padding:0px" class="css-1i2pap6"><div class="css-1rj417c"><p class="css-1irzsv6"></p></div><div><p class="css-3wcf6q"></p><p class="css-1p8hoz4"></p></div></div></div></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-80"><div data-testid="card-placeholder" class="css-12svhik"><div style="padding:0px" class="css-1i2pap6"><div class="css-1rj417c"><p class="css-1irzsv6"></p></div><div><p class="css-3wcf6q"></p><p class="css-1p8hoz4"></p></div></div></div></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-80"><div data-testid="card-placeholder" class="css-12svhik"><div style="padding:0px" class="css-1i2pap6"><div class="css-1rj417c"><p class="css-1irzsv6"></p></div><div><p class="css-3wcf6q"></p><p class="css-1p8hoz4"></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="upsell_module" role="presentation"><div class="css-1cps6el"><div><div class="cds-37 css-1h6rn6l cds-38 cds-43"><div class="cds-45 css-1kspkkz cds-46"><div class="cds-45 css-1i551o5 cds-47 cds-grid-item cds-92 cds-112"><div class="css-petysq"><div class="css-1211j4r"><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div><div class="css-pqnm3o"><div class="css-zjgjcp"><img alt="Placeholder" src="https://d3njjcbhbojbot.cloudfront.net/api/utilities/v1/imageproxy/https://coursera_assets.s3.amazonaws.com/images/7a1c0e2e779c1ff27cae62480adfe003.png?auto=format%2Ccompress&dpr=2&blur=200&px=8&max-w=120" class="css-3gbnhs"/><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div></div><div class="css-mn8oa"><h2 class="cds-7 cds-Typography-base css-bbd009 cds-9">Open new doors with Coursera Plus</h2></div><div class="css-pejm4f"><p class=" css-kimdhf">Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription</p></div><div class="css-0"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.upsell_cta_courseraplus" data-click-value="{"href":"/courseraplus","namespace":{"action":"click","app":"unified_description_page","component":"upsell_cta_courseraplus","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="upsell_cta_courseraplus" data-track-href="/courseraplus" href="/courseraplus" to="/courseraplus" class="cds-7 cds-1 cds-3 css-1xlg85r cds-30" aria-label="Learn more about Coursera Plus">Learn more<span class="css-3mda7n"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-95" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M16.793 9.5L9.646 2.354l.708-.708L18.707 10l-8.353 8.354-.708-.707 7.147-7.147H2v-1h14.793z" fill="currentColor"></path></svg></span></a></div></div></div><div class="cds-45 css-1i551o5 cds-47 cds-grid-item cds-92 cds-112"><div class="css-petysq"><div class="css-ywjy7f"><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div><div class="css-xvkb5i"><h2 class="cds-7 cds-Typography-base css-1oqze1z cds-9">Advance your career with an online degree</h2></div><div class="css-pejm4f"><p class=" css-4iw9bi">Earn a degree from world-class universities - 100% online</p></div><div class="css-0"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.upsell_cta_degrees" data-click-value="{"href":"/degrees","namespace":{"action":"click","app":"unified_description_page","component":"upsell_cta_degrees","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="upsell_cta_degrees" data-track-href="/degrees" href="/degrees" to="/degrees" class="cds-7 cds-1 cds-3 css-1wkncfe cds-30">Explore degrees<span class="css-3mda7n"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-96" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M16.793 9.5L9.646 2.354l.708-.708L18.707 10l-8.353 8.354-.708-.707 7.147-7.147H2v-1h14.793z" fill="currentColor"></path></svg></span></a></div></div></div><div class="cds-45 css-1i551o5 cds-47 cds-grid-item cds-92 cds-112"><div class="css-petysq"><div class="css-1211j4r"><div class="lazyload-wrapper"><div class="lazyload-placeholder"></div></div></div><div class="css-xvkb5i"><h2 class="cds-7 cds-Typography-base css-bbd009 cds-9">Join over 3,400 global companies that choose Coursera for Business</h2></div><div class="css-pejm4f"><p class=" css-kimdhf">Upskill your employees to excel in the digital economy</p></div><div class="css-0"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.upsell_cta_enterprise" data-click-value="{"href":"/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-upsell-card&utm_term=out","namespace":{"action":"click","app":"unified_description_page","component":"upsell_cta_enterprise","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="upsell_cta_enterprise" data-track-href="/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-upsell-card&utm_term=out" href="/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-upsell-card&utm_term=out" to="/business?utm_medium=coursera&utm_source=xdp&utm_campaign=website&utm_content=c4b-xdp-upsell-card&utm_term=out" class="cds-7 cds-1 cds-3 css-1nwoanv cds-30" aria-label="Learn more about Coursera for Business">Learn more<span class="css-3mda7n"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-97" class="css-0"><path fill-rule="evenodd" clip-rule="evenodd" d="M16.793 9.5L9.646 2.354l.708-.708L18.707 10l-8.353 8.354-.708-.707 7.147-7.147H2v-1h14.793z" fill="currentColor"></path></svg></span></a></div></div></div></div></div></div></div></div></div><div class="css-1cps6el"><div><div data-testid="" id="" class="css-box8pc"></div><div class="css-1lzurvc"><div class="cds-37 css-1l2e5pk cds-38 cds-43" data-testid="block_layout"><div class="cds-45 css-1kspkkz cds-46 cds-55 cds-63"><div class="cds-45 css-1qech6y cds-47 cds-grid-item cds-92"><div class="cds-45 css-osw4ea cds-46"><div class="cds-45 css-y8w9av cds-47 cds-grid-item cds-92"><h2 class="cds-7 cds-Typography-base css-bbd009 cds-9">Frequently asked questions</h2></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-116"><div class="css-13lf5kh"><div class="css-al6vf6"><div class="" data-testid="accordion-item"><div id="cds-react-aria-98" class="css-14b3dfn"><div data-testid="visually-hidden" aria-live="polite" id="cds-react-aria-98-expanded-descriptor" tabindex="-1" class="css-1whdyhf"></div><div aria-label="Collapsed" class="cds-ShowMoreList-listContainer" id="cds-react-aria-98-listContainer" role="list"><div aria-posinset="1" aria-setsize="14" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-99"><h3 aria-controls="cds-react-aria-99-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-99-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-100"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">What does IT Support entail?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-99-accordion-header" id="cds-react-aria-99-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Almost every organization, business, or individual relies on technology. In the simplest of words, a career in IT Support is about providing technological assistance to better optimize organizational, or individual, efficiency. This can include troubleshooting, setting up computers, setting up network & wifi, along with providing excellent customer service. </span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-posinset="2" aria-setsize="14" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-101"><h3 aria-controls="cds-react-aria-101-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-101-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-102"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">Why IT Support?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-101-accordion-header" id="cds-react-aria-101-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>With over 347,000 US job openings and an average salary of $52,000, Technical Support Specialists are in high demand with plenty of career advancement opportunities. The barrier to entry is low and no prior experience is necessary. </span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-posinset="3" aria-setsize="14" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-103"><h3 aria-controls="cds-react-aria-103-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-103-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-104"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">Who is this program for?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-103-accordion-header" id="cds-react-aria-103-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>This program is designed especially for beginners who want to make a career change to an entry-level IT support role.</span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div class="cds-187 cds-ShowMoreList-collapseContainer cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-hidden="true" aria-posinset="4" aria-setsize="14" class="cds-ShowMoreList-firstExpandedItem" role="listitem" tabindex="-1"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-105"><h3 aria-controls="cds-react-aria-105-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-105-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-106"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">What background knowledge is necessary?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-105-accordion-header" id="cds-react-aria-105-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>No background IT knowledge is necessary. These courses are designed for anyone who wants to gain the fundamental IT skills needed for an entry-level IT Support role.</span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="5" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-107"><h3 aria-controls="cds-react-aria-107-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-107-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-108"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">What jobs does this certificate prepare me for?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-107-accordion-header" id="cds-react-aria-107-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Jobs titles related to this certificate include IT Support Specialist, IT Helpdesk Associate, Desktop Support Engineer, Technical Customer Service Representative, Enterprise Help Desk Technician, User Support Analyst, Datacenter Support Engineer, Field Support Specialist, Technical Support Associate, PC Support Technician, Computer Support Specialist, and others.</span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="6" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-109"><h3 aria-controls="cds-react-aria-109-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-109-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-110"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">How much time does this program take?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-109-accordion-header" id="cds-react-aria-109-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>You can complete this program in as little as 3 months if you commit to just a few hours per week.</span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="7" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-111"><h3 aria-controls="cds-react-aria-111-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-111-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-112"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">Do I have to take the courses in order?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-111-accordion-header" id="cds-react-aria-111-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>We highly recommend taking at least the first two courses in the order shown, as each course builds on content from prior courses.</span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="8" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-113"><h3 aria-controls="cds-react-aria-113-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-113-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-114"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">What kinds of companies hire for IT support?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-113-accordion-header" id="cds-react-aria-113-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>Many companies hire for IT technical support as it is one of the most crucial roles in any organization or business. The IBM Technical Support Professional Certificate will equip learners with the in-demand skills needed to excel in this role. With the knowledge you gain from this program and hands-on learning experiences, you can be job-ready after completion. </span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="9" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-115"><h3 aria-controls="cds-react-aria-115-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-115-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-116"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">What job search assistance is available?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-115-accordion-header" id="cds-react-aria-115-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>When you complete the program, you’ll gain access to career support resources to help you in your job search, including tools to improve your resume and practice mock interviews.</span></span></p><p data-text-variant="body1"><span><span></span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="10" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-117"><h3 aria-controls="cds-react-aria-117-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-117-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-118"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">What if I need help?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-117-accordion-header" id="cds-react-aria-117-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p data-text-variant="body1"><span><span>The course discussion forums are monitored by course staff and teaching assistants. If you run into a course issue, or just need something explained, we’re here to support your success.</span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="11" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-119"><h3 aria-controls="cds-react-aria-119-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-119-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-120"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">How long do I have to finish?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-119-accordion-header" id="cds-react-aria-119-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Learn on your time. We recommend that you find about 5-10 hours a week so that you can fast-track your way to your new career, but if you need to take longer, that’s okay too! </span></span></p><p><span><span></span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="12" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-121"><h3 aria-controls="cds-react-aria-121-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-121-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-122"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">Is this course really 100% online? Do I need to attend any classes in person?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-121-accordion-header" id="cds-react-aria-121-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.</span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="13" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-d101lu" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-123"><h3 aria-controls="cds-react-aria-123-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-123-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-124"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">What is the refund policy?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-123-accordion-header" id="cds-react-aria-123-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. </span></span><span><a target="_blank" rel="noopener nofollow noreferrer" href="https://learner.coursera.help/hc/en-us/articles/208280266-Refund-policies" class="css-o9h0g5" tabindex="0"><span><span>See our full refund policy</span></span><svg aria-labelledby="cds-react-aria-125-title" fill="none" focusable="false" height="16" role="img" viewBox="0 0 16 16" width="16" class="css-1fxlwhd" id="cds-react-aria-125"><title id="cds-react-aria-125-title">Opens in a new tab</title><path fill-rule="evenodd" clip-rule="evenodd" d="M1.5 3.5H6v1H2.5v9h9V10h1v4.5h-11v-11zM13.5 2.5H10v-1h4.5V6h-1V2.5z" fill="currentColor"></path><path fill-rule="evenodd" clip-rule="evenodd" d="M6.646 8.646l7-7 .708.708-7 7-.708-.708z" fill="currentColor"></path></svg></a></span><span><span>.</span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div><div aria-hidden="true" aria-posinset="14" aria-setsize="14" class="" role="listitem"><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_accordion" class="css-0" role="presentation"><div class="css-fgk7n6"><div class="cds-AccordionRoot-focusContainer"><div class="cds-AccordionRoot-container cds-AccordionRoot-silent" id="cds-react-aria-126"><h3 aria-controls="cds-react-aria-126-accordion-panel" class="css-2i5uql"><button class="cds-149 cds-AccordionHeader-button css-1wk81cj" tabindex="0" type="button" aria-expanded="false" id="cds-react-aria-126-accordion-header"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" class="cds-AccordionHeader-chevron css-0" id="cds-react-aria-127"><path fill-rule="evenodd" clip-rule="evenodd" d="M14.293 10L5.646 1.354l.708-.708L15.707 10l-9.353 9.354-.708-.707L14.293 10z" fill="currentColor"></path></svg><div class="cds-AccordionHeader-content"><div class="cds-AccordionHeader-labelGroup"><span class=" css-6ecy9b">Can I just enroll in a single course?</span></div></div></button></h3><div class="cds-187 cds-189" style="min-height:0px"><div class="cds-190"><div class="cds-191"><div aria-labelledby="cds-react-aria-126-accordion-header" id="cds-react-aria-126-accordion-panel" role="region"><div class="css-gvhm8"><div class="css-i3hxxx"><div class="rc-CML" dir="auto"><div data-testid="cml-viewer" class="css-1474zrz"><p><span><span>Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.</span></span></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><button class="cds-149 cds-ShowMoreList-ctaButton cds-button-disableElevation cds-button-ghost css-1s96oj" tabindex="0" type="button" aria-controls="cds-react-aria-98-listContainer" aria-expanded="false" aria-label="14 frequently asked questions"><span class="cds-button-label"><span class="cds-button-startIcon"><svg aria-hidden="true" fill="none" focusable="false" height="16" viewBox="0 0 16 16" width="16" class="cds-ShowMoreList-ctaIcon css-0" id="cds-react-aria-128"><path fill-rule="evenodd" clip-rule="evenodd" d="M11.293 8L4.646 1.354l.708-.708L12.707 8l-7.353 7.354-.708-.707L11.293 8z" fill="currentColor"></path></svg></span>Show all 14 frequently asked questions</span></button></div></div></div></div></div><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-112"><div class="css-3eeqip"><div class="css-juy9sj"><svg aria-hidden="true" fill="none" focusable="false" height="20" viewBox="0 0 20 20" width="20" id="cds-react-aria-129" class="css-0"><g clip-path="url(#cds-react-aria-129_0)" fill="currentColor"><path fill-rule="evenodd" clip-rule="evenodd" d="M10 1.5a8.5 8.5 0 100 17 8.5 8.5 0 000-17zM.5 10a9.5 9.5 0 1119 0 9.5 9.5 0 01-19 0z"></path><path d="M10 15.78a.87.87 0 100-1.74.87.87 0 000 1.74zM10 4.38a3.26 3.26 0 00-3.32 3.19v.22h1v-.22a2.32 2.32 0 014.64 0 2.162 2.162 0 01-.68 1.58l-1.08 1a3.08 3.08 0 00-1 2.26v.22h1v-.22a2.16 2.16 0 01.68-1.57l1.08-1a3.1 3.1 0 001-2.26A3.26 3.26 0 0010 4.38z"></path></g><defs><clipPath id="cds-react-aria-129_0"><path fill="#fff" d="M0 0h20v20H0z"></path></clipPath></defs></svg><div class="css-1dkarxs"><div class="css-w1uga4"><h3 class="cds-7 cds-Typography-base css-h1jogs cds-9">More questions</h3></div><div data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="faq_help_center_link" class="css-b0z14z" role="presentation"><a class="cds-7 cds-1 cds-3 css-1ibxsrf cds-30" href="https://learner.coursera.help/hc/" target="_blank">Visit the learner help center</a></div></div></div></div></div></div></div></div></div></div></div></div><div data-testid="" id="" class="css-box8pc"></div><div class="css-1lzurvc"><div class="cds-37 css-1jxcc2q cds-38 cds-43" data-testid="block_layout"><div class="cds-45 css-1kspkkz cds-46 cds-55 cds-63"><div class="cds-45 css-1qech6y cds-47 cds-grid-item cds-92"><div class="cds-45 css-0 cds-46 cds-47 cds-grid-item"><div class="cds-45 css-0 cds-47 cds-grid-item cds-92 cds-114"><div class="css-34uwy5"><p>¹Lightcast™ Job Postings Report, United States, 7/1/22-6/30/23. ²Based on program graduate survey responses, United States 2021.</p></div></div></div></div></div></div></div><div data-e2e="mobile-cta-module" class="css-10wbtda"><div class="with-enroll-modal"><div class="css-1etbrex"><form action="/professional-certificates/ibm-technical-support" method="GET" class="css-1y2xaj9"><input type="hidden" name="action" value="enroll"/><button class="cds-149 cds-button-disableElevation cds-button-primary css-1ma56ty" tabindex="0" type="submit" data-e2e="enroll-button" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="enroll_button" aria-disabled="false"><span class="cds-button-label"><div><span data-test="enroll-button-label">Enroll for Free</span><div class="startdate rc-StartDateString font-xs" data-test="start-date-string"><span>Starts Nov 23</span></div></div></span></button></form></div></div></div><div class="rc-S12nXDPSchemaMarkup"><div> <script type="application/ld+json"> {"@context":"http://schema.org","@graph":[{"@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"item":{"name":"Browse","@id":"https://www.coursera.org/browse"}},{"@type":"ListItem","position":2,"item":{"name":"Information Technology","@id":"https://www.coursera.org/browse/information-technology"}},{"@type":"ListItem","position":3,"item":{"name":"Support and Operations","@id":"https://www.coursera.org/browse/information-technology/support-and-operations#specialization"}}]},{"@id":"https://www.coursera.org/professional-certificates/ibm-technical-support#specialization","@type":"Course","name":"IBM IT Support ","url":"https://www.coursera.org/professional-certificates/ibm-technical-support","About":{"@type":"Thing","name":["Technical Support"],"subjectOf":"IBM IT Support "},"description":"Offered by IBM. 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data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://www.coursera.org/courses?query=technical%20support","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://www.coursera.org/courses?query=technical%20support" href="https://www.coursera.org/courses?query=technical%20support" to="https://www.coursera.org/courses?query=technical%20support" class="rc-SubFooterSection__content-column-link-text" __typename="Seo_ComponentLink" id="ComponentLink~2c019ba4c10741d9f669c30c8b00ff5f">Technical Support</a></li></ul></div><div class="cds-45 rc-SubFooterSection lohp-rebrand css-0 cds-47 cds-grid-item cds-97"><p class="rc-SubFooterSection__header lohp-rebrand css-6ecy9b">Coursera</p><ul class="rc-SubFooterSection__content-column-links" role="list"><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://about.coursera.org/","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://about.coursera.org/" href="https://about.coursera.org/" to="https://about.coursera.org/" class="rc-SubFooterSection__content-column-link-text">About</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://about.coursera.org/how-coursera-works/","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://about.coursera.org/how-coursera-works/" href="https://about.coursera.org/how-coursera-works/" to="https://about.coursera.org/how-coursera-works/" class="rc-SubFooterSection__content-column-link-text">What We Offer</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://about.coursera.org/leadership","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://about.coursera.org/leadership" href="https://about.coursera.org/leadership" to="https://about.coursera.org/leadership" class="rc-SubFooterSection__content-column-link-text">Leadership</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://careers.coursera.com/","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://careers.coursera.com/" href="https://careers.coursera.com/" to="https://careers.coursera.com/" class="rc-SubFooterSection__content-column-link-text">Careers</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/browse","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/browse" href="/browse" to="/browse" class="rc-SubFooterSection__content-column-link-text">Catalog</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/courseraplus","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/courseraplus" href="/courseraplus" to="/courseraplus" class="rc-SubFooterSection__content-column-link-text">Coursera Plus</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/professional-certificate","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/professional-certificate" href="/professional-certificate" to="/professional-certificate" class="rc-SubFooterSection__content-column-link-text">Professional Certificates</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/mastertrack","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/mastertrack" href="/mastertrack" to="/mastertrack" class="rc-SubFooterSection__content-column-link-text">MasterTrack® Certificates</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/degrees","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/degrees" href="/degrees" to="/degrees" class="rc-SubFooterSection__content-column-link-text">Degrees</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/business?utm_campaign=website&utm_content=corp-to-home-footer-for-enterprise&utm_medium=coursera&utm_source=enterprise","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/business?utm_campaign=website&utm_content=corp-to-home-footer-for-enterprise&utm_medium=coursera&utm_source=enterprise" href="/business?utm_campaign=website&utm_content=corp-to-home-footer-for-enterprise&utm_medium=coursera&utm_source=enterprise" to="/business?utm_campaign=website&utm_content=corp-to-home-footer-for-enterprise&utm_medium=coursera&utm_source=enterprise" class="rc-SubFooterSection__content-column-link-text">For Enterprise</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/government?utm_campaign=website&utm_content=corp-to-home-footer-for-government&utm_medium=coursera&utm_source=enterprise","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/government?utm_campaign=website&utm_content=corp-to-home-footer-for-government&utm_medium=coursera&utm_source=enterprise" href="/government?utm_campaign=website&utm_content=corp-to-home-footer-for-government&utm_medium=coursera&utm_source=enterprise" to="/government?utm_campaign=website&utm_content=corp-to-home-footer-for-government&utm_medium=coursera&utm_source=enterprise" class="rc-SubFooterSection__content-column-link-text">For Government</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/campus?utm_campaign=website&utm_content=corp-to-home-footer-for-campus&utm_medium=coursera&utm_source=enterprise","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/campus?utm_campaign=website&utm_content=corp-to-home-footer-for-campus&utm_medium=coursera&utm_source=enterprise" href="/campus?utm_campaign=website&utm_content=corp-to-home-footer-for-campus&utm_medium=coursera&utm_source=enterprise" to="/campus?utm_campaign=website&utm_content=corp-to-home-footer-for-campus&utm_medium=coursera&utm_source=enterprise" class="rc-SubFooterSection__content-column-link-text">For Campus</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://partnerships.coursera.org/?utm_medium=coursera&utm_source=partnerships&utm_campaign=website&utm_content=corp-to-home-footer-become-a-partner","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://partnerships.coursera.org/?utm_medium=coursera&utm_source=partnerships&utm_campaign=website&utm_content=corp-to-home-footer-become-a-partner" href="https://partnerships.coursera.org/?utm_medium=coursera&utm_source=partnerships&utm_campaign=website&utm_content=corp-to-home-footer-become-a-partner" to="https://partnerships.coursera.org/?utm_medium=coursera&utm_source=partnerships&utm_campaign=website&utm_content=corp-to-home-footer-become-a-partner" class="rc-SubFooterSection__content-column-link-text">Become a Partner</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/social-impact","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/social-impact" href="/social-impact" to="/social-impact" class="rc-SubFooterSection__content-column-link-text">Social Impact</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://www.coursera.org/courses?query=free","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://www.coursera.org/courses?query=free" href="https://www.coursera.org/courses?query=free" to="https://www.coursera.org/courses?query=free" class="rc-SubFooterSection__content-column-link-text" __typename="Seo_ComponentLink" id="ComponentLink~09f2f10c10976ef1bd695faec2a91a4c">Free Courses</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://www.coursera.org/explore/ects-credit-recommendation","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://www.coursera.org/explore/ects-credit-recommendation" href="https://www.coursera.org/explore/ects-credit-recommendation" to="https://www.coursera.org/explore/ects-credit-recommendation" class="rc-SubFooterSection__content-column-link-text" __typename="Seo_ComponentLink" id="ComponentLink~ec65139883d0e2169d45f6b64fb6c0dd">ECTS Credit Recommendations</a></li></ul></div><div class="cds-45 rc-SubFooterSection lohp-rebrand css-0 cds-47 cds-grid-item cds-97"><p class="rc-SubFooterSection__header lohp-rebrand css-6ecy9b">Community</p><ul class="rc-SubFooterSection__content-column-links" role="list"><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://www.coursera.community","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://www.coursera.community" href="https://www.coursera.community" to="https://www.coursera.community" class="rc-SubFooterSection__content-column-link-text">Learners</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://www.coursera.org/partners","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://www.coursera.org/partners" href="https://www.coursera.org/partners" to="https://www.coursera.org/partners" class="rc-SubFooterSection__content-column-link-text">Partners</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://www.coursera.support/s/article/360000152926-Become-a-Coursera-beta-tester","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://www.coursera.support/s/article/360000152926-Become-a-Coursera-beta-tester" href="https://www.coursera.support/s/article/360000152926-Become-a-Coursera-beta-tester" to="https://www.coursera.support/s/article/360000152926-Become-a-Coursera-beta-tester" class="rc-SubFooterSection__content-column-link-text">Beta Testers</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://blog.coursera.org","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://blog.coursera.org" href="https://blog.coursera.org" to="https://blog.coursera.org" class="rc-SubFooterSection__content-column-link-text" target="_blank" rel="noopener noreferrer">Blog</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://open.spotify.com/show/58M36bneU7REOofdPZxe6A","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://open.spotify.com/show/58M36bneU7REOofdPZxe6A" href="https://open.spotify.com/show/58M36bneU7REOofdPZxe6A" to="https://open.spotify.com/show/58M36bneU7REOofdPZxe6A" class="rc-SubFooterSection__content-column-link-text">The Coursera Podcast</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"https://medium.com/coursera-engineering","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="https://medium.com/coursera-engineering" href="https://medium.com/coursera-engineering" to="https://medium.com/coursera-engineering" class="rc-SubFooterSection__content-column-link-text" target="_blank" rel="noopener noreferrer">Tech Blog</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/teaching-center","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/teaching-center" href="/teaching-center" to="/teaching-center" class="rc-SubFooterSection__content-column-link-text" target="_blank" rel="noopener noreferrer">Teaching Center</a></li></ul></div><div class="cds-45 rc-SubFooterSection lohp-rebrand css-0 cds-47 cds-grid-item cds-97"><p class="rc-SubFooterSection__header lohp-rebrand css-6ecy9b">More</p><ul class="rc-SubFooterSection__content-column-links" role="list"><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" data-click-value="{"href":"/about/press","namespace":{"action":"click","app":"unified_description_page","component":"seo_directory_link","page":"consumer_professional_certificate_page"},"schema_type":"FRONTEND"}" data-track="true" data-track-app="unified_description_page" data-track-page="consumer_professional_certificate_page" data-track-action="click" data-track-component="seo_directory_link" data-track-href="/about/press" href="/about/press" to="/about/press" class="rc-SubFooterSection__content-column-link-text">Press</a></li><li class="rc-SubFooterSection__content-column-link-item lohp-rebrand" role="listitem"><a data-click-key="unified_description_page.consumer_professional_certificate_page.click.seo_directory_link" 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These courses are designed for anyone who wants to gain the fundamental IT skills needed for an entry-level IT Support role.\u003C\u002Ftext\u003E\u003Ctext\u003E\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"s12n\u002F1","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp data-text-variant=\"body1\"\u003ENo background IT knowledge is necessary. These courses are designed for anyone who wants to gain the fundamental IT skills needed for an entry-level IT Support role.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003C\u002Fdiv\u003E","metadata":{"__typename":"CmlHtmlMetadata","hasAssetBlock":false,"hasCodeBlock":false,"hasMath":false,"isPlainText":true}}},"question":{"__typename":"CmlContent","cmlValue":"\u003Cco-content\u003E\u003Ctext\u003EWhat background knowledge is necessary?\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"s12n\u002F1","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp\u003EWhat background knowledge is 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class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp data-text-variant=\"body1\"\u003EJobs titles related to this certificate include IT Support Specialist, IT Helpdesk Associate, Desktop Support Engineer, Technical Customer Service Representative, Enterprise Help Desk Technician, User Support Analyst, Datacenter Support Engineer, Field Support Specialist, Technical Support Associate, PC Support Technician, Computer Support Specialist, and others.\u003C\u002Fp\u003E\u003Cp\u003E\u003C\u002Fp\u003E\u003C\u002Fdiv\u003E","metadata":{"__typename":"CmlHtmlMetadata","hasAssetBlock":false,"hasCodeBlock":false,"hasMath":false,"isPlainText":true}}},"question":{"__typename":"CmlContent","cmlValue":"\u003Cco-content\u003E\u003Ctext\u003EWhat jobs does this certificate prepare me for?\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"s12n\u002F1","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp\u003EWhat jobs does this certificate prepare me for?\u003C\u002Fp\u003E\u003C\u002Fdiv\u003E","metadata":{"__typename":"CmlHtmlMetadata","hasAssetBlock":false,"hasCodeBlock":false,"hasMath":false,"isPlainText":true}}}},"DescriptionPage_Faq:8ac64b80-c1f6-4650-a302-9f7c148ddccd":{"__typename":"DescriptionPage_Faq","id":"8ac64b80-c1f6-4650-a302-9f7c148ddccd","answer":{"__typename":"CmlContent","cmlValue":"\u003Cco-content\u003E\u003Ctext variant=\"body1\"\u003EYou can complete this program in as little as 3 months if you commit to just a few hours per week.\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"s12n\u002F1","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp data-text-variant=\"body1\"\u003EYou can complete this program in as little as 3 months if you commit to just a few hours per week.\u003C\u002Fp\u003E\u003C\u002Fdiv\u003E","metadata":{"__typename":"CmlHtmlMetadata","hasAssetBlock":false,"hasCodeBlock":false,"hasMath":false,"isPlainText":true}}},"question":{"__typename":"CmlContent","cmlValue":"\u003Cco-content\u003E\u003Ctext\u003EHow much time does this program take?\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"s12n\u002F1","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp\u003EHow much time does this program take?\u003C\u002Fp\u003E\u003C\u002Fdiv\u003E","metadata":{"__typename":"CmlHtmlMetadata","hasAssetBlock":false,"hasCodeBlock":false,"hasMath":false,"isPlainText":true}}}},"DescriptionPage_Faq:c796a767-ff6e-4a83-af50-821db17b8acc":{"__typename":"DescriptionPage_Faq","id":"c796a767-ff6e-4a83-af50-821db17b8acc","answer":{"__typename":"CmlContent","cmlValue":"\u003Cco-content\u003E\u003Ctext variant=\"body1\"\u003EWe highly recommend 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order?\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"s12n\u002F1","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp\u003EDo I have to take the courses in order?\u003C\u002Fp\u003E\u003C\u002Fdiv\u003E","metadata":{"__typename":"CmlHtmlMetadata","hasAssetBlock":false,"hasCodeBlock":false,"hasMath":false,"isPlainText":true}}}},"DescriptionPage_Faq:b1f84606-2b5d-412e-8fd6-b43cc1e532ee":{"__typename":"DescriptionPage_Faq","id":"b1f84606-2b5d-412e-8fd6-b43cc1e532ee","answer":{"__typename":"CmlContent","cmlValue":"\u003Cco-content\u003E\u003Ctext variant=\"body1\"\u003EMany companies hire for IT technical  support as it is one of the most crucial roles in any organization or business.  The IBM Technical Support Professional Certificate will equip learners with the in-demand skills needed to excel in this role. With the knowledge you gain from this program and hands-on learning experiences, you can be  job-ready after completion. \u003C\u002Ftext\u003E\u003Ctext\u003E\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"s12n\u002F1","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp data-text-variant=\"body1\"\u003EMany companies hire for IT technical  support as it is one of the most crucial roles in any organization or business.  The IBM Technical Support Professional Certificate will equip learners with the in-demand skills needed to excel in this role. 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After that, we don’t give refunds, but you can cancel your subscription at any time. \u003Ca href=\"https:\u002F\u002Flearner.coursera.help\u002Fhc\u002Fen-us\u002Farticles\u002F208280266-Refund-policies\"\u003ESee our full refund policy\u003C\u002Fa\u003E.\u003C\u002Ftext\u003E\u003C\u002Fco-content\u003E","dtdId":"","htmlWithMetadata":{"__typename":"CmlHtmlWithMetadata","html":"\u003Cdiv class=\"cmlToHtml-content-container\" style=\"white-space: pre-wrap\"\u003E\u003Cp\u003EIf you subscribed, you get a 7-day free trial during which you can cancel at no penalty. 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if (injectedString.search('EPIC_SITE_HOME_PLACEHOLDER') >= 0) { return {}; } var epicResponse = injectedString && injectedString !== undefined ? JSON.parse(injectedString) : {}; return epicResponse.elements || {}; })(); /* globals coursera */ /* eslint-disable quotes */ coursera.user = (function() { var userJson = "{}"; try { return JSON.parse(userJson); } catch (e) { return {}; } })(); /* globals coursera*/ // Defines a named AMD module containing the course ID coursera.courseId = (function() { return '{{ ONDEMAND_COURSE_ID_PLACEHOLDER }}'; })(); </script></body></html>