BBC Sounds help and FAQs

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id="block-mainpagecontent" class="block--bbc-sounds-content"> <article data-history-node-id="165" role="article" about="/bbc-sounds-help-and-faqs" typeof="schema:WebPage"> <div> <div class="gel-layout"> <div class="gel-layout__item gel-2/3@l"> <div property="schema:text"><p>Get the best out of BBC Sounds and fix issues with our really helpful support site.</p></div> </div> </div> </div> </article> </div> <div class="views-exposed-form sounds-search" data-drupal-selector="views-exposed-form-faq-search-page-2" id="block-exposedformfaq-searchpage-2-2"> <div class="se-app-wrapper" id="se-app-wrapper" role="search"> <div class="se-searchbox-app" id="se-searchbox-app"> <label class="se-g-layout__item se-searchbox-title visually-hidden" for="edit-search">search</label> <div class="se-g-layout__item gel-1/1 se-searchbox"> <div class="se-searchbox__input"> <form action="/web/20191116021126/https://www.bbc.co.uk/sounds/help/sounds-help/search" method="get" id="views-exposed-form-faq-search-page-2" accept-charset="UTF-8"> <div role="search"> <div class="js-form-item form-item js-form-type-search-api-autocomplete form-item-search js-form-item-search form-no-label"> <input placeholder="Search BBC Sounds help" data-drupal-selector="edit-search" data-search-api-autocomplete-search="faq_search" class="form-autocomplete form-text" data-autocomplete-path="/sounds/help/search_api_autocomplete/faq_search?display=page_2&&filter=search" type="text" id="edit-search" name="search" value="" size="30" maxlength="128"/> </div> <div data-drupal-selector="edit-actions" class="form-actions js-form-wrapper form-wrapper" id="edit-actions"><input data-drupal-selector="edit-submit-faq-search" type="submit" id="edit-submit-faq-search" value="Search" class="button js-form-submit form-submit"/> </div> </div> </form> </div> </div> </div> </div> </div> <div id="block-soundsknownissuesblock" class="block block-block-content block-block-content1526e56a-85be-4282-adfc-425194783397 known-issues-block"> <div class="gel-layout header"> <div class="gel-layout__item gel-1/2@m"> <h2 class="gel-double-pica">Known issues</h2> </div> <div class="gel-layout__item gel-1/2@m"> <a href="/web/20191116021126/https://www.bbc.co.uk/sounds/help/known-issues" class="gel-body-copy all-known-link">See all known issues (3)</a> </div> </div> <div class="gel-layout gel-layout--equal"> <div class="gel-layout__item gel-1/3@m"> <div class="known-issue-tile"> <p class="gel-body-copy labels"> <span class="known-issue-cat gel-brevier"> BBC Sounds | </span> <span class="gel-brevier known-issue-status under-investigation">Under investigation</span> </p> <h3 class="gel-pica-bold"><a href="/web/20191116021126/https://www.bbc.co.uk/sounds/help/issues/bbc-sounds/no-download-app">Why are some programmes not available to download on the app?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">Download option not available for some programmes</p> </div> </div> <div class="gel-layout__item gel-1/3@m"> <div class="known-issue-tile"> <p class="gel-body-copy labels"> <span class="known-issue-cat gel-brevier"> BBC Sounds | </span> <span class="gel-brevier known-issue-status under-investigation">Under investigation</span> </p> <h3 class="gel-pica-bold"><a href="/web/20191116021126/https://www.bbc.co.uk/sounds/help/issues/bbc-sounds/play-button-ios9">Why is there no play button on the BBC Sounds website on my iPhone, iPad or iPod Touch?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">Play button not available on BBC Sounds website on iOS 9</p> </div> </div> <div class="gel-layout__item gel-1/3@m"> <div class="known-issue-tile"> <p class="gel-body-copy labels"> <span class="known-issue-cat gel-brevier"> | </span> <span class="gel-brevier known-issue-status under-investigation">Under investigation</span> </p> <h3 class="gel-pica-bold"><a href="/web/20191116021126/https://www.bbc.co.uk/sounds/help/issues/sonos-one-alexa">Why won't live streams play on my Sonos One via Alexa?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">Live radio streams not playing on Sonos One speakers via Alexa</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </main> </div> <div id="content_bottom" class="full-width-section"> <div> <div id="block-populartopicssounds" class="block block-block-content block-block-contente346bb44-693e-4615-83ef-754fa0ec2a82 faq-link-block"> <div class="gel-wrap"> <div class="gel-layout"> <div class="gel-layout__item"> <h2 class="gel-double-pica">Popular Topics </h2> </div> </div> <div class="gel-layout gel-layout--equal"> <div class="gel-layout__item gel-1/1 gel-1/3@l tile"> <h3 class="gel-pica"><a href="/web/20191116021126/https://www.bbc.co.uk/sounds/help/questions/recent-changes-to-bbc-sounds/iplayer-radio-message" hreflang="en">Why has the BBC closed the iPlayer Radio app?</a></h3> 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class="tlc-background-wrapper"> <div class="heading-wrapper gel-layout__item"> <h3 class="gel-great-primer">Getting Started</h3> </div> </div> </div> <div class="gel-layout"> <div class="faq-tile-items gel-layout__item"> <div class="views-row gel-pica"> <div class="views-field views-field-field-bbc-category"> <div class="field-content"> <a href="/web/20191116021126/https://www.bbc.co.uk/sounds/help/faqs/about-bbc-sounds-and-our-policies" hreflang="en" class="gel-pica-bold">About BBC Sounds and our policies</a> </div> </div> </div> <div class="views-row gel-pica"> <div class="views-field views-field-field-bbc-category"> <div class="field-content"> <a href="/web/20191116021126/https://www.bbc.co.uk/sounds/help/faqs/getting-started-with-bbc-sounds" hreflang="en" class="gel-pica-bold">Getting started with BBC Sounds</a> </div> </div> </div> <div class="views-row gel-pica"> <div class="views-field views-field-field-bbc-category"> <div class="field-content"> <a 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