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width="635" cellpadding="0" cellspacing="5" border="0"> <tr> <td valign="top" width="210" id="intro"> <h2><font size="3">Your complaint is important to us</font></h2> <p><font size="2"> We hope you enjoy all the BBC's programmes and services. But if you have a complaint, we want to know. <br/><br/></font></p> </td> <td width="410" colspan="2" id="promo"><img align="left" src="/web/20060703151248im_/http://www.bbc.co.uk/complaints/images/michael_grade.jpg" id="promoImg" alt="Michael Grade, BBC Chairman" hspace="0" vspace="0" width="203" height="152" border="0"/> <p><font size="2"><cite>"The real test of any organisation is how it deals with complaints from the public."</cite><br/><br/> <small>Michael Grade<br/> BBC Chairman</small></font></p></td> </tr> <tr> <td valign="top" width="210" id="col1"> <h2><font size="3"><a href="make_complaint_step1.shtml">Make a complaint</a></font></h2> <p id="phone"><font size="1" class="small">Phone: </font></p> <p id="phonecontent"><font size="1" class="small">08700 100 222*</font></p> <br clear="all"/> <p id="textphone"><font size="1" class="small">Textphone: </font></p> <p id="textphonecontent"><font size="1" class="small">08700 100 212*</font></p> <br clear="all"/> <p id="write"><font size="1" class="small">Email:</font></p> <p id="address"><font size="1" class="small"><a href="make_complaint_step1.shtml">Send your complaint</a><br/></font></p> <br clear="all"/> <p id="language"><font size="1" class="small">Cymru: </font></p> <p id="languagecontent"><font size="1" class="small"><a href="make_complaint_cy.shtml">Cwyno</a></font></p> <br clear="all"/> <p id="write"><font size="1" class="small">Write:</font></p> <p id="address"><font size="1" class="small">BBC Complaints,<br/>PO Box 1922,<br/>Glasgow G2 3WT<br/></font></p> <br/><br clear="all"/> <p style="margin: 15px 0 5px 10px;"><font size="1">*Calls may be monitored <br/>  for training purposes.</font></p> </td> <td valign="top" width="203" class="col"> <h2><font size="3"><a href="complaints_process.shtml">Complaints process</a></font></h2> <ul> <font size="2"> <li><a href="complaints_process.shtml">How it works</a></li> <li><a href="complaints_process.shtml#responses">Which responses appear on this website?</a></li> <li><a href="complaints_process.shtml#code">Our Code of Practice</a></li> </font> </ul> <br/> <h3><font size="2"><a href="review_reports.shtml">Complaints reports</a></font></h3> <ul> <font size="2"> <li><a href="review_reports.shtml">Appeals to Governors<br> Jan-Mar</a></li> <li><a href="review_reports.shtml">Complaints rulings Jan-Mar</a></li> <li><a href="review_reports.shtml">Summary of all complaints<br/>Oct-Dec</a></li> </font> </ul> </td> <td valign="top" width="202" class="col"> <h2><font size="3"><a href="read_responses.shtml">Read our responses</a></font></h2> <ul> <font size="2"> <li><a href="/web/20060703151248/http://www.bbc.co.uk/complaints/news/2006/06/29/33330.shtml">Friday Night with Jonathan Ross - David Cameron</a></li> <li><a href="/web/20060703151248/http://www.bbc.co.uk/complaints/news/2006/06/22/33149.shtml">Radio 2 Jeremy Vine Show 20 June 2006</a></li> <li><a href="/web/20060703151248/http://www.bbc.co.uk/complaints/news/2006/06/21/33094.shtml">BBC Radio Cumbria - Results of online survey</a></li> </font> </ul> <h4 id="fullIndex"><font size="1" class="small"><a href="read_responses.shtml">Full index of topics</a></font></h4> <ul id="topics"> <font size="1" class="small"> <li><a href="tv/">Television</a></li> <li><a href="radio/">Radio</a></li> <li><a href="web/">Web</a></li> <li><a href="scheduling/">Scheduling</a></li> <li><a href="subjects/">Complaints subjects</a></li> </font> </ul> </div> </td> </tr> <tr> <td width="620" id="indexsearch" colspan="3" align="center"> <form action="https://web.archive.org/web/20060703151248/http://www.bbc.co.uk/complaints/search/search.shtml" method="get" name="search"> <input type="hidden" name="scope" value="complaints"/> <div id="indexsearch1"><font size="2">Search our responses </font></div> <div id="indexsearch2"><input type="text" name="q"/><br/><font size="1">e.g. bias, programme title</font></div> <div id="indexsearch3"><input type="submit" value="Search"></div> </form> </td> </tr> </table> </td></tr></table><br clear="all"/><table cellpadding="0" cellspacing="0" border="0" lang="en"><tr><td class="bbcpageFooterMargin" width="125"><img src="/web/20060703151248im_/http://www.bbc.co.uk/f/t.gif" width="125" height="1" alt=""/></td><td class="bbcpageFooter" width="635" align="center"><img src="/web/20060703151248im_/http://www.bbc.co.uk/f/t.gif" width="635" height="1" alt=""/><br/><font face="arial, helvetica, sans-serif" size="1"><a class="bbcpageFooter" href="/web/20060703151248/http://www.bbc.co.uk/info/">About the BBC</a> | <a class="bbcpageFooter" href="/web/20060703151248/http://www.bbc.co.uk/help/">Help</a> | <a class="bbcpageFooter" href="/web/20060703151248/http://www.bbc.co.uk/terms/">Terms of Use</a> | <a class="bbcpageFooter" href="/web/20060703151248/http://www.bbc.co.uk/privacy/">Privacy & Cookies Policy</a><br/> </font></td></tr></table><br clear="all"/><script src="/web/20060703151248js_/http://www.bbc.co.uk/includes/linktrack.js?2" type="text/javascript"></script> </body> </html>