CINXE.COM

Channel Management - Buffer Help Center

<!DOCTYPE html> <html> <head> <meta charset="utf-8"/> <title>Channel Management - Buffer Help Center</title> <meta name="viewport" content="width=device-width, maximum-scale=1"/> <meta name="apple-mobile-web-app-capable" content="yes"/> <meta name="format-detection" content="telephone=no"> <meta name="description" content="Common questions and support documentation"/> <meta name="author" content="Buffer"/> <link rel="canonical" href="https://support.buffer.com/category/12-channel-management"/> <link rel="stylesheet" href="//d3eto7onm69fcz.cloudfront.net/assets/stylesheets/launch-1732006970485.css"> <style> body { background: #ffffff; } .navbar .navbar-inner { background: #ffffff; } .navbar .nav li a, .navbar .icon-private-w { color: #e0e0e0; } .navbar .brand, .navbar .nav li a:hover, .navbar .nav li a:focus, .navbar .nav .active a, .navbar .nav .active a:hover, .navbar .nav .active a:focus { color: #ffffff; } .navbar a:hover .icon-private-w, .navbar a:focus .icon-private-w, .navbar .active a .icon-private-w, .navbar .active a:hover .icon-private-w, .navbar .active a:focus .icon-private-w { color: #ffffff; } #serp-dd .result a:hover, #serp-dd .result > li.active, #fullArticle strong a, #fullArticle a strong, .collection a, .contentWrapper a, .most-pop-articles .popArticles a, .most-pop-articles .popArticles a:hover span, .category-list .category .article-count, .category-list .category:hover .article-count { color: #2c4bff; } #fullArticle, #fullArticle p, #fullArticle ul, #fullArticle ol, #fullArticle li, #fullArticle div, #fullArticle blockquote, #fullArticle dd, #fullArticle table { color:#636363; } </style> <link rel="stylesheet" href="//s3.amazonaws.com/helpscout.net/docs/assets/64cb6cf86d4a3e191f237e66/attachments/653a53f28ccb974344751706/stylesheet.css"> <link rel="apple-touch-icon-precomposed" href="//d33v4339jhl8k0.cloudfront.net/docs/assets/64cb6cf86d4a3e191f237e66/images/653147e325f8430475024abe/hq-logo-icon.png"> <link rel="shortcut icon" type="image/png" href="//d33v4339jhl8k0.cloudfront.net/docs/assets/64cb6cf86d4a3e191f237e66/images/64cb83d43379714240cff117/hq-logo-icon.png"> <!--[if lt IE 9]> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/html5shiv.min.js"></script> <![endif]--> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"WebSite","url":"https://support.buffer.com","potentialAction":{"@type":"SearchAction","target":"https://support.buffer.com/search?query={query}","query-input":"required name=query"}} </script> <script type="application/ld+json"> {"@context":"https://schema.org","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"Buffer Help Center","item":"https://support.buffer.com"},{"@type":"ListItem","position":2,"name":"Buffer","item":"https://support.buffer.com/collection/1-buffer"},{"@type":"ListItem","position":3,"name":"Channel Management","item":"https://support.buffer.com/category/12-channel-management"}]} </script> <!-- ////// NOTE ////// Please manually update the customCode.html file in the zendesk-advocates repo to reflect changes made in this file, so we always have a backup ////////////////// --> <!-- JQuery --> <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.7.1/jquery.min.js"></script> <script type="text/javascript">!function(e,t,n){function a(){var e=t.getElementsByTagName("script")[0],n=t.createElement("script");n.type="text/javascript",n.async=!0,n.src="https://beacon-v2.helpscout.net",e.parentNode.insertBefore(n,e)}if(e.Beacon=n=function(t,n,a){e.Beacon.readyQueue.push({method:t,options:n,data:a})},n.readyQueue=[],"complete"===t.readyState)return a();e.attachEvent?e.attachEvent("onload",a):e.addEventListener("load",a,!1)}(window,document,window.Beacon||function(){});</script> <script type="text/javascript">window.Beacon('init', 'e253ab18-540b-4504-aa78-74b8bd860845')</script> <!-- Start of Segment --> <script> !function(){var analytics=window.analytics=window.analytics||[];if(!analytics.initialize)if(analytics.invoked)window.console&&console.error&&console.error("Segment snippet included twice.");else{analytics.invoked=!0;analytics.methods=["trackSubmit","trackClick","trackLink","trackForm","pageview","identify","reset","group","track","ready","alias","debug","page","once","off","on","addSourceMiddleware","addIntegrationMiddleware","setAnonymousId","addDestinationMiddleware"];analytics.factory=function(e){return function(){if(window.analytics.initialized)return window.analytics[e].apply(window.analytics,arguments);var i=Array.prototype.slice.call(arguments);i.unshift(e);analytics.push(i);return analytics}};for(var i=0;i<analytics.methods.length;i++){var key=analytics.methods[i];analytics[key]=analytics.factory(key)}analytics.load=function(key,i){var t=document.createElement("script");t.type="text/javascript";t.async=!0;t.src="https://cdn.segment.com/analytics.js/v1/" + key + "/analytics.min.js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(t,n);analytics._loadOptions=i};analytics._writeKey="XsTSud3G1oNlrQ48sMWERh11O6n1kCNK";;analytics.SNIPPET_VERSION="4.16.1"; analytics.load("XsTSud3G1oNlrQ48sMWERh11O6n1kCNK"); }}(); </script> <!-- End of Segment --> <!-- Hotjar Tracking Code for buffer.com --> <script> (function (h, o, t, j, a, r) { h.hj = h.hj || function () { (h.hj.q = h.hj.q || []).push(arguments) }; h._hjSettings = { hjid: 232078, hjsv: 6 }; a = o.getElementsByTagName('head')[0]; r = o.createElement('script'); r.async = 1; r.src = t + h._hjSettings.hjid + j + h._hjSettings.hjsv; a.appendChild(r); })(window, document, 'https://static.hotjar.com/c/hotjar-', '.js?sv='); </script> <!-- End of Hotjar Tracking Code for buffer.com --> <!-- Start of Google tag (gtag.js) --> <script async src="https://www.googletagmanager.com/gtag/js?id=G-XW2P4GR7DW"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'G-XW2P4GR7DW'); </script> <!-- End of Google tag (gtag.js) --> <link rel="preconnect" href="https://fonts.googleapis.com"> <link rel="preconnect" href="https://fonts.gstatic.com" crossorigin> <link href="https://fonts.googleapis.com/css2?family=Poppins:wght@700&family=Roboto:ital@0;1&display=swap" rel="stylesheet"> <!-- Start open contact form --> <script type="text/javascript"> setTimeout(function() { const queryString = window.location.search; function hasQueryParam(paramName) { const pattern = new RegExp('[?&]' + paramName + '=([^&]+)'); const match = queryString.match(pattern); return match !== null; } const paramExists = hasQueryParam('openContact'); if (paramExists) { window.Beacon('open'); window.Beacon('navigate', '/ask/message'); } }, 500); // Adjust the delay in milliseconds (e.g., 2000 for 2 seconds) </script> <!-- End open contact form--> <!-- Start of Tracking --> <script> function articleVoteDownPressed() { if ( $("button.rateAction--negative").length > -1 && !$("button.rateAction--negative").hasClass("selected") ) { var clickCount = 0; $("button.rateAction--negative").on("click", function (e) { clickCount++; if (clickCount % 2 === 1) { hj("trigger", "articleVoteDown"); } }); } } $(document).ready(function () { articleVoteDownPressed(); // Remove existing Footer $("footer").remove(); // Remove Existing Footer // Append Footer from Marketing Site var $footer = $("<section class='footer'>"); $footer.load("https://buffer.com/docs-footer"); $("body").append($footer); }); window.addEventListener('load', async function() { try { // Fetch Account information from API Gateway const account = await fetch('https://graph.buffer.com', { method: 'POST', headers: { 'Content-Type': 'application/json', 'x-buffer-client-id': 'internal-helpscout-ui' }, credentials: 'include', body: JSON.stringify({ query: '{ account { id email isImpersonation currentOrganization{ id commonTrackingProperties { atEventBillingState atEventBillingPlan atEventBillingCycle atEventBillingGateway atEventIsNewBuffer atEventChannelQty}}}}' }), }).then(res => res.json()).then(res => res.data?.account) // If logged out visitor or impersonation, do nothing if (!account || !!account.isImpersonation) return if (analytics) { await analytics.identify(account.id) } if(window.Beacon) { window.Beacon('identify', { email: account.email, }) } const trackingProperties = { organizationId: account?.currentOrganization?.id, ...account?.currentOrganization?.commonTrackingProperties } if (window.location.pathname.startsWith("/article")) { analytics.track('Help Center Article Viewed', { userId: account.id, ...trackingProperties, articleTitle: window.document.title.replace(' - Buffer Help Center','') }) } if(window.Beacon && analytics) { window.Beacon('on', 'open', () => { analytics.track('Help Scout Beacon Opened', { userId: account.id, ...trackingProperties }) }) window.Beacon('on', 'close', () => { analytics.track('Help Scout Beacon Closed', { userId: account.id, ...trackingProperties }) }) window.Beacon('on', 'email-sent', () => { analytics.track('Help Scout Beacon Email Sent', { userId: account.id, ...trackingProperties }) }) } } catch(e){} }) </script> <!-- End of tracking --> </head> <body> <header id="mainNav" class="navbar"> <div class="navbar-inner"> <div class="container-fluid"> <a class="brand" href="/"> <span>Buffer Help Center</span> </a> <div class="nav-collapse collapse"> <nav role="navigation"><!-- added for accessibility --> <ul class="nav"> </ul> </nav> </div><!--/.nav-collapse --> </div><!--/container--> </div><!--/navbar-inner--> </header> <section id="contentArea" class="container-fluid"> <div class="row-fluid"> <section id="main-content" class="span9"> <div class="contentWrapper"> <hgroup id="categoryHead"> <h1>Channel Management</h1> <p class="descrip"></p> <div class="sort"> <form action="/category/12-channel-management" method="GET" > <select name="sort" id="sortBy" title="sort-by" onchange="this.form.submit();" aria-label="Page reloads on selection"> <option value="" >Sort by Default</option> <option value="name" >Sort A-Z</option> <option value="popularity" selected="selected">Sort by Popularity</option> <option value="updatedAt" >Sort by Last Updated</option> </select> </form> </div> </hgroup><!--/categoryHead--> <ul class="articleList"> <li><a href="/article/565-troubleshooting-instagram-connections"><i class="icon-article-doc"></i><span>Troubleshooting Instagram connections</span></a></li> <li><a href="/article/568-connecting-your-instagram-business-or-creator-account-to-buffer"><i class="icon-article-doc"></i><span>Connecting your Instagram account to Buffer</span></a></li> <li><a href="/article/564-connecting-your-channels-to-buffer"><i class="icon-article-doc"></i><span>Connecting your channels to Buffer</span></a></li> <li><a href="/article/569-connecting-your-facebook-page-to-buffer"><i class="icon-article-doc"></i><span>Connecting your Facebook Page to Buffer</span></a></li> <li><a href="/article/571-unavailable-channels-are-likely-connected-to-another-buffer-organization"><i class="icon-article-doc"></i><span>“Unavailable” channels are likely connected to another Buffer organization</span></a></li> <li><a href="/article/578-setting-up-facebook-domain-verification"><i class="icon-article-doc"></i><span>Setting up Facebook Domain Verification</span></a></li> <li><a href="/article/570-connecting-facebook-groups-and-troubleshooting-connections"><i class="icon-article-doc"></i><span>Connecting and publishing to your Facebook Group with Buffer</span></a></li> <li><a href="/article/573-refreshing-a-channel-in-buffer"><i class="icon-article-doc"></i><span>Refreshing a channel in Buffer</span></a></li> <li><a href="/article/567-supported-channels"><i class="icon-article-doc"></i><span>Supported channels</span></a></li> <li><a href="/article/581-instagram-error-library"><i class="icon-article-doc"></i><span>Instagram error library</span></a></li> <li><a href="/article/580-facebook-error-library"><i class="icon-article-doc"></i><span>Facebook error library</span></a></li> <li><a href="/article/582-working-with-multiple-instagram-accounts"><i class="icon-article-doc"></i><span>Working with multiple Instagram accounts</span></a></li> <li><a href="/article/575-removing-a-channel-from-buffer"><i class="icon-article-doc"></i><span>Disconnecting a channel from Buffer</span></a></li> <li><a href="/article/579-twitter-error-library"><i class="icon-article-doc"></i><span>X/Twitter error library</span></a></li> <li><a href="/article/576-unlocking-a-locked-channel-in-buffer"><i class="icon-article-doc"></i><span>Unlocking a locked channel in Buffer</span></a></li> <li><a href="/article/872-facebook-troubleshooting-guide"><i class="icon-article-doc"></i><span>Troubleshooting Facebook connections</span></a></li> <li><a href="/article/572-connecting-or-refreshing-channels-as-a-user-of-an-organization"><i class="icon-article-doc"></i><span>Connecting or refreshing channels as a user of an organization</span></a></li> <li><a href="/article/577-why-isnt-my-social-channel-name-or-profile-image-updating"><i class="icon-article-doc"></i><span>Why isn&#x27;t my social channel name or profile image updating?</span></a></li> <li><a href="/article/869-differences-between-facebook-pages-and-profiles"><i class="icon-article-doc"></i><span>Differences between Facebook Pages and profiles</span></a></li> <li><a href="/article/849-google-business-profile-error-library"><i class="icon-article-doc"></i><span>Google Business Profile error library</span></a></li> </ul><!--/articleList--> </div><!--/contentWrapper--> </section><!--/content--> <aside id="sidebar" class="span3"> <form action="/search" method="GET" id="searchBar" class="sm" autocomplete="off"> <input type="hidden" name="collectionId" value="64cb6d9c0a5b99723c9358af"/> <input type="text" name="query" title="search-query" class="search-query" placeholder="Search articles" value="" aria-label="Search articles" /> <button type="submit"> <span class="sr-only">Toggle Search</span> <i class="icon-search"></i> </button> <div id="serp-dd" style="display: none;" class="sb"> <ul class="result"> </ul> </div> </form> <h3>Categories</h3> <ul class="nav nav-list"> <li ><a href="/category/4-getting-started">Getting Started <i class="icon-arrow"></i></a></li> <li ><a href="/category/500-buffer-social-network-guides">Buffer Social Network Guides <i class="icon-arrow"></i></a></li> <li class="active" ><a href="/category/12-channel-management">Channel Management <i class="icon-arrow"></i></a></li> <li ><a href="/category/495-creating-posts">Creating Posts <i class="icon-arrow"></i></a></li> <li ><a href="/category/496-managing-media">Managing Media <i class="icon-arrow"></i></a></li> <li ><a href="/category/13-scheduling-and-publishing">Scheduling Posts <i class="icon-arrow"></i></a></li> <li ><a href="/category/499-team-collaboration">Team Collaboration <i class="icon-arrow"></i></a></li> <li ><a href="/category/6-analytics">Analyzing Your Data <i class="icon-arrow"></i></a></li> <li ><a href="/category/501-engaging-with-comments">Engaging with Comments <i class="icon-arrow"></i></a></li> <li ><a href="/category/11-account-and-billing">Account Settings <i class="icon-arrow"></i></a></li> <li ><a href="/category/15-engagement">Billing <i class="icon-arrow"></i></a></li> <li ><a href="/category/14-start-page">Start Page Landing Page <i class="icon-arrow"></i></a></li> <li ><a href="/category/16-mobile-app">Mobile App <i class="icon-arrow"></i></a></li> <li ><a href="/category/497-integrations">Integrations <i class="icon-arrow"></i></a></li> <li ><a href="/category/498-buffer-best-practices">Buffer Best Practices <i class="icon-arrow"></i></a></li> </ul> </aside><!--/span--> </div><!--/row--> <div id="noResults" style="display:none;">No results found</div> <footer> <p>&copy; <a href="https://buffer.com/">Buffer</a> 2024. <span>Powered by <a rel="nofollow noopener noreferrer" href="https://www.helpscout.com/docs-refer/?co=Buffer&utm_source=docs&utm_medium=footerlink&utm_campaign=Docs+Branding" target="_blank">Help Scout</a></span> </p> </footer> </section><!--/.fluid-container--> <script src="//d3eto7onm69fcz.cloudfront.net/assets/javascripts/app3.min.js"></script> <script> // keep iOS links from opening safari if(("standalone" in window.navigator) && window.navigator.standalone){ // If you want to prevent remote links in standalone web apps opening Mobile Safari, change 'remotes' to true var noddy, remotes = false; document.addEventListener('click', function(event) { noddy = event.target; while(noddy.nodeName !== "A" && noddy.nodeName !== "HTML") { noddy = noddy.parentNode; } if('href' in noddy && noddy.href.indexOf('http') !== -1 && (noddy.href.indexOf(document.location.host) !== -1 || remotes)){ event.preventDefault(); document.location.href = noddy.href; } },false); } </script> </body> </html>

Pages: 1 2 3 4 5 6 7 8 9 10