Innovation | Salesforce Blog

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class="card__thumbnail" aria-label="Read 9 Ways AI and Agents Can Save Marketers Time, Money — and Grief" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/08/GettyImages-1497151348.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/08/GettyImages-1497151348.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/08/GettyImages-1497151348.jpg?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/08/GettyImages-1497151348.jpg?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/08/GettyImages-1497151348.jpg?w=150&h=84 150w" alt="Illustration on a light blue background of a digital assistant robot hand and a human hand joining two puzzle pieces together" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/marketing/" class="sf-tag topic topic--marketing sf-tag--marketing" aria-label="Filed under Marketing" > Marketing</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/ai-as-digital-assistant/" target="_self"> 9 Ways AI and Agents Can Save Marketers Time, Money — and Grief </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/meredith-turner/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/05/meredith_turner_headshot.jpg?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/05/meredith_turner_headshot.jpg 437w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/05/meredith_turner_headshot.jpg?w=150&h=150 150w" alt="Meredith Turner" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Meredith</span> <span class="byline__name">Turner</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-11-20"> November 20, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> AI can be your helpful digital assistant, handling time-consuming, tedious tasks so you can focus on creating campaigns that win. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/digital-transformation/" class="label-secondary"> Digital Transformation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/future-of-work/" class="label-secondary"> Future of Work </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/design-ai-interfaces-accessibility/" class="card__thumbnail" aria-label="Read We Design AI Interfaces with Accessibility in Mind – Here’s How" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/A11y_AI_BlogImage-01-1.png?w=694" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/A11y_AI_BlogImage-01-1.png 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/A11y_AI_BlogImage-01-1.png?w=694&h=500 694w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/A11y_AI_BlogImage-01-1.png?w=768&h=553 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/A11y_AI_BlogImage-01-1.png?w=150&h=108 150w" alt="An illustration of an AI assistant chat interface, an stock image of a keyboard and the Salesforce character Astro." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/design/" class="sf-tag topic topic--design sf-tag--design" aria-label="Filed under Design" > Design</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/design-ai-interfaces-accessibility/" target="_self"> We Design AI Interfaces with Accessibility in Mind – Here’s How </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/jacqueline-tolisano/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Jacqui-Tolisano-Headshot.png?w=126&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Jacqui-Tolisano-Headshot.png 458w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Jacqui-Tolisano-Headshot.png?w=421&h=500 421w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/06/Jacqui-Tolisano-Headshot.png?w=126&h=150 126w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Jacqueline</span> <span class="byline__name">Tolisano</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-11-08"> November 8, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Discover 3 best practices that help keyboard users interact with Agentforce and Prompt Builder. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/sales-cloud/" class="label-secondary"> Sales Cloud </a> </li> <li> <a href="https://www.salesforce.com/blog/category/agentforce-2/" class="label-secondary"> Agentforce </a> </li> <li> <a href="https://www.salesforce.com/blog/category/innovation/" class="label-secondary"> Innovation </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/build-effective-center-of-excellence/" class="card__thumbnail" aria-label="Read 4 Ways to Build an Effective Center of Excellence" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/RunInnovate-1500x844-1.png?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/RunInnovate-1500x844-1.png 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/RunInnovate-1500x844-1.png?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/RunInnovate-1500x844-1.png?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/RunInnovate-1500x844-1.png?w=150&h=84 150w" alt="A group of people come together in a Center of Excellence to ensure value from digital initiatives." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/digital-transformation/" class="sf-tag topic topic--digital-transformation sf-tag--digital-transformation" aria-label="Filed under Digital Transformation" > Digital Transformation</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/build-effective-center-of-excellence/" target="_self"> 4 Ways to Build an Effective Center of Excellence </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/kim-davies/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/KD-Photo.jpeg?w=100&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/KD-Photo.jpeg 2533w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/KD-Photo.jpeg?w=333&h=500 333w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/KD-Photo.jpeg?w=768&h=1152 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/KD-Photo.jpeg?w=1024&h=1536 1024w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/KD-Photo.jpeg?w=1365&h=2048 1365w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/10/KD-Photo.jpeg?w=100&h=150 100w" alt="Kim Davies" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Kim</span> <span class="byline__name">Davies</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-10-29"> October 29, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> How to create a reliable Center of Excellence to guide your digital transformation. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/digital-transformation/" class="label-secondary"> Digital Transformation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/innovation/" class="label-secondary"> Innovation </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/marketing-innovations-dreamforce/" class="card__thumbnail" aria-label="Read What Our Dreamforce Marketing Cloud and Commerce Cloud Innovations Mean for You" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/GettyImages-1353300151.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/GettyImages-1353300151.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/GettyImages-1353300151.jpg?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/GettyImages-1353300151.jpg?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/GettyImages-1353300151.jpg?w=150&h=84 150w" alt="Illustration on a light green background of two office workers (a woman in a yellow jacket and a man in a suit and red tie) on laptops, with graphics of charts and multimedia around them / marketing innovations" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/marketing/" class="sf-tag topic topic--marketing sf-tag--marketing" aria-label="Filed under Marketing" > Marketing</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/marketing-innovations-dreamforce/" target="_self"> What Our Dreamforce Marketing Cloud and Commerce Cloud Innovations Mean for You </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--2"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/stephen-hammond/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/05/Steve-Hammond.jpeg?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/05/Steve-Hammond.jpeg 380w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/05/Steve-Hammond.jpeg?w=150&h=150 150w" alt="Stephen Hammond" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Stephen</span> <span class="byline__name">Hammond</span> </span> </a> </address> <address class="byline"> <a href="https://www.salesforce.com/blog/author/michael-affronti/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/download.jpg?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/download.jpg 200w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/download.jpg?w=150&h=142 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Michael</span> <span class="byline__name">Affronti</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-09-19"> September 19, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Learn how you can use next-gen data and AI capabilities to bring your internal teams together and build customer-driven relationships </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/products/" class="label-secondary"> Products </a> </li> <li> <a href="https://www.salesforce.com/blog/category/experience-cloud/" class="label-secondary"> Experience Cloud </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/digital-sales-success/" class="card__thumbnail" aria-label="Read 4 Key Sales Takeaways from Dreamforce 2024, the Biggest AI Event of the Year" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/DFBLOG.png?w=866" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/DFBLOG.png 4065w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/DFBLOG.png?w=866&h=500 866w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/DFBLOG.png?w=768&h=443 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/DFBLOG.png?w=1536&h=886 1536w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/DFBLOG.png?w=2048&h=1182 2048w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/09/DFBLOG.png?w=150&h=87 150w" alt="dreamforce 2024" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/sales/" class="sf-tag topic topic--sales sf-tag--sales" aria-label="Filed under Sales" > Salesblazer</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/digital-sales-success/" target="_self"> 4 Key Sales Takeaways from Dreamforce 2024, the Biggest AI Event of the Year </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/amber-armstrong/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/07/amber-headshot-2018.jpg?w=128&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/07/amber-headshot-2018.jpg 1134w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/07/amber-headshot-2018.jpg?w=427&h=500 427w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/07/amber-headshot-2018.jpg?w=768&h=899 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/07/amber-headshot-2018.jpg?w=128&h=150 128w" alt="Amber Armstrong" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Amber</span> <span class="byline__name">Armstrong</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-09-19"> September 19, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Predictive and generative AI are part of the daily reality for most sales teams, increasing productivity and empowering sellers to do their best work. The future? Autonomous agents. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/analytics/" class="label-secondary"> Analytics </a> </li> <li> <a href="https://www.salesforce.com/blog/category/sales-leader/" class="label-secondary"> Sales Leader </a> </li> <li> <a href="https://www.salesforce.com/blog/category/sales-representative/" class="label-secondary"> Sales Representative </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/dream-quest/" class="card__thumbnail" aria-label="Read 4 Dreamforce Quests to Level Up Your Expertise" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/Dream-Quest-Blog-September-2024.png?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/Dream-Quest-Blog-September-2024.png 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/Dream-Quest-Blog-September-2024.png?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/Dream-Quest-Blog-September-2024.png?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2023/11/Dream-Quest-Blog-September-2024.png?w=150&h=84 150w" alt="Image of Trailblazers Quest at Dreamforce event by Salesforce." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/trailblazer/" class="sf-tag topic topic--trailblazer sf-tag--trailblazer" aria-label="Filed under Trailblazer" > Trailblazer</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/dream-quest/" target="_self"> 4 Dreamforce Quests to Level Up Your Expertise </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/vanessa-ng/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/vanessa_ng.jpg?w=105&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/vanessa_ng.jpg 2813w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/vanessa_ng.jpg?w=351&h=500 351w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/vanessa_ng.jpg?w=768&h=1093 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/vanessa_ng.jpg?w=1079&h=1536 1079w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/vanessa_ng.jpg?w=1438&h=2048 1438w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/12/vanessa_ng.jpg?w=105&h=150 105w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Vanessa</span> <span class="byline__name">Ng</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-09-17"> September 17, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Keep the learning going with Trailblazer Dreamforce Quests and enter to win exciting prizes. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/slack/" class="label-secondary"> Slack </a> </li> <li> <a href="https://www.salesforce.com/blog/category/salesforce-culture/" class="label-secondary"> Salesforce Culture </a> </li> <li> <a href="https://www.salesforce.com/blog/category/ai/" class="label-secondary"> AI </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/dreamforce-for-marketers/" class="card__thumbnail" aria-label="Read Marketers, Here’s Your 5-Minute Guide to Dreamforce" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/09/DF22-220921-AS108994-1.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/09/DF22-220921-AS108994-1.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/09/DF22-220921-AS108994-1.jpg?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/09/DF22-220921-AS108994-1.jpg?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/09/DF22-220921-AS108994-1.jpg?w=150&h=84 150w" alt="A crowd full of people celebrate in a conference hall at the Moscone Center in San Francisco for Dreamforce / Dreamforce for marketers" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/marketing/" class="sf-tag topic topic--marketing sf-tag--marketing" aria-label="Filed under Marketing" > Marketing</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/dreamforce-for-marketers/" target="_self"> Marketers, Here’s Your 5-Minute Guide to Dreamforce </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/katie-wheeler/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/07/Katie-Wheeler-headshot.jpg?w=124&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/07/Katie-Wheeler-headshot.jpg 400w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2021/07/Katie-Wheeler-headshot.jpg?w=124&h=150 124w" alt="Katie Wheeler of Salesforce" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Katie</span> <span class="byline__name">Wheeler</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-09-12"> September 12, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Whether you’re in San Francisco or watching remotely, this cheat sheet will help you experience all the magic the event has to offer. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/marketing-cloud/" class="label-secondary"> Marketing Cloud </a> </li> <li> <a href="https://www.salesforce.com/blog/category/marketing/" class="label-secondary"> Marketing </a> </li> <li> <a href="https://www.salesforce.com/blog/category/salesforce-culture/" class="label-secondary"> Salesforce Culture </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/service-dreamforce-preview/" class="card__thumbnail" aria-label="Read Service at Dreamforce: Your 5-Minute Guide to Making the Most Out of Your Experience" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/ServiceDreamforce2024blogheader.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/ServiceDreamforce2024blogheader.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/ServiceDreamforce2024blogheader.jpg?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/ServiceDreamforce2024blogheader.jpg?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2024/09/ServiceDreamforce2024blogheader.jpg?w=150&h=84 150w" alt="" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/service/" class="sf-tag topic topic--service sf-tag--service" aria-label="Filed under Service" > Service</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/service-dreamforce-preview/" target="_self"> Service at Dreamforce: Your 5-Minute Guide to Making the Most Out of Your Experience </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/rekha-srivatsan/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/rekha-srivatsan.jpg?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/rekha-srivatsan.jpg 225w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/rekha-srivatsan.jpg?w=150&h=150 150w" alt="Author Rekha Srivatsan" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Rekha</span> <span class="byline__name">Srivatsan</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-09-03"> September 3, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> Dreamforce (Sept. 17-19) will help you reimagine your customer service strategy in the era of autonomous AI. Here are five things you must do to have an incredible experience. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/automation/" class="label-secondary"> Automation </a> </li> <li> <a href="https://www.salesforce.com/blog/category/service-cloud/" class="label-secondary"> Service Cloud </a> </li> <li> <a href="https://www.salesforce.com/blog/category/service/" class="label-secondary"> Service </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/what-does-salesforce-do/" class="card__thumbnail" aria-label="Read What Does Salesforce Do?" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/what-does-salesforce-do-header-v2.jpg?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/what-does-salesforce-do-header-v2.jpg 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/what-does-salesforce-do-header-v2.jpg?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/what-does-salesforce-do-header-v2.jpg?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/12/what-does-salesforce-do-header-v2.jpg?w=150&h=84 150w" alt="Man snaps photo of Salesforce logo: What does Salesforce do" loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/salesforce-platform/" class="sf-tag topic topic--salesforce-platform sf-tag--salesforce-platform" aria-label="Filed under Salesforce Platform" > Salesforce Platform</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/what-does-salesforce-do/" target="_self"> What Does Salesforce Do? </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/jody-farrar/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/jody20farrar-1.jpg?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/jody20farrar-1.jpg 225w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2020/09/jody20farrar-1.jpg?w=150&h=150 150w" alt="" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Jody</span> <span class="byline__name">Farrar</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-08-28"> August 28, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/agentforce-2/" class="label-secondary"> Agentforce </a> </li> <li> <a href="https://www.salesforce.com/blog/category/ai/" class="label-secondary"> AI </a> </li> <li> <a href="https://www.salesforce.com/blog/category/analytics/" class="label-secondary"> Analytics </a> </li> </ul> </div> </article> <article class="card card--wide bt sp-xl"> <div class="card__contents"> <a href="https://www.salesforce.com/blog/human-computer-interaction-insights/" class="card__thumbnail" aria-label="Read 5 Insights on How to Design for Human Users in an AI World" tabindex="-1" target="_self"> <span class="img-object-fit"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/profiles_folks.png?w=889" sizes="100vw" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/profiles_folks.png 1500w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/profiles_folks.png?w=889&h=500 889w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/profiles_folks.png?w=768&h=432 768w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/profiles_folks.png?w=150&h=84 150w" alt="Colorful illustration of side profiles of a group of people. Designers stuyding human-computer interaction learn about the human side of the equation." loading="eager" /></span> </a> <header class="card__header"> <div class="card__taxonomies"> <a href="https://www.salesforce.com/blog/category/design/" class="sf-tag topic topic--design sf-tag--design" aria-label="Filed under Design" > Design</a> </div> <h2 class="card__title h3"> <a href="https://www.salesforce.com/blog/human-computer-interaction-insights/" target="_self"> 5 Insights on How to Design for Human Users in an AI World </a> </h2> </header> </div> <div class="card__meta-contents"> <div class="card__meta"> <div class="byline-meta byline-meta--1"> <address class="byline"> <a href="https://www.salesforce.com/blog/author/kate-hughes/" class="byline__contents"> <span class="byline__avatar"> <span class="img-object-fit img-object-fit--is-round"><img src="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/kah_headshot.png?w=150&quality=60" sizes="96px" srcset="https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/kah_headshot.png 614w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/kah_headshot.png?w=507&h=500 507w, https://www.salesforce.com/blog/wp-content/uploads/sites/2/2022/12/kah_headshot.png?w=150&h=148 150w" alt="Kate Hughes bio image" aria-hidden="true" loading="lazy" /></span> </span> <span class="byline__title label"> <span class="byline__name">Kate</span> <span class="byline__name">Hughes</span> </span> </a> </address> </div> <time class="card__date label" datetime="2024-08-28"> August 28, 2024</time> </div> <div class="card__excerpt"> <p class="body-2"> The AI revolution has shifted the ways we operate, but it doesn’t change what it means to be human. </p> </div> <ul class="card__topics topic-list"> <li> <a href="https://www.salesforce.com/blog/category/future-of-work/" class="label-secondary"> Future of Work </a> </li> <li> <a href="https://www.salesforce.com/blog/category/ai/" 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value="LS" label="Lesotho">Lesotho</option> <option value="LR" label="Liberia">Liberia</option> <option value="LI" label="Liechtenstein">Liechtenstein</option> <option value="LT" label="Lithuania">Lithuania</option> <option value="LU" label="Luxembourg">Luxembourg</option> <option value="MG" label="Madagascar">Madagascar</option> <option value="MW" label="Malawi">Malawi</option> <option value="MY" label="Malaysia">Malaysia</option> <option value="MV" label="Maldives">Maldives</option> <option value="ML" label="Mali">Mali</option> <option value="MT" label="Malta">Malta</option> <option value="MH" label="Marshall Is">Marshall Is</option> <option value="MR" label="Mauritania">Mauritania</option> <option value="MU" label="Mauritius">Mauritius</option> <option value="MQ" label="Martinique">Martinique</option> <option value="YT" label="Mayotte">Mayotte</option> <option value="MX" label="Mexico">Mexico</option> <option value="FM" label="Micronesia">Micronesia</option> <option value="MD" label="Moldova">Moldova</option> <option value="MC" label="Monaco">Monaco</option> <option value="MN" label="Mongolia">Mongolia</option> <option value="MS" label="Montserrat">Montserrat</option> <option value="MA" label="Morocco">Morocco</option> <option value="MZ" label="Mozambique">Mozambique</option> <option value="MM" label="Myanmar">Myanmar</option> <option value="NA" label="Namibia">Namibia</option> <option value="NR" label="Nauru">Nauru</option> <option value="NP" label="Nepal">Nepal</option> <option value="NL" label="Netherlands, The">Netherlands, The</option> <option value="AN" label="Netherlands Antilles">Netherlands Antilles</option> <option value="NC" label="New Caledonia">New Caledonia</option> <option value="NZ" label="New Zealand">New Zealand</option> <option value="NI" label="Nicaragua">Nicaragua</option> <option value="NE" label="Niger">Niger</option> <option value="NG" label="Nigeria">Nigeria</option> <option value="NU" label="Niue">Niue</option> <option value="NO" label="Norway">Norway</option> <option value="NF" label="Norfolk Island">Norfolk Island</option> <option value="MP" label="Northern Mariana Is">Northern Mariana Is</option> <option value="OM" label="Oman">Oman</option> <option value="PK" label="Pakistan">Pakistan</option> <option value="PW" label="Palau">Palau</option> <option value="PA" label="Panama">Panama</option> <option value="PG" label="Papua new Guinea">Papua new Guinea</option> <option value="PY" label="Paraguay">Paraguay</option> <option value="PE" label="Peru">Peru</option> <option value="PH" label="Philippines">Philippines</option> <option value="PN" label="Pitcairn Island">Pitcairn Island</option> <option value="PL" label="Poland">Poland</option> <option value="PT" label="Portugal">Portugal</option> <option value="PR" label="Puerto Rico">Puerto Rico</option> <option value="QA" label="Qatar">Qatar</option> <option value="CG" label="Republic of the Congo">Republic of the Congo</option> <option value="RE" label="Reunion">Reunion</option> <option value="RO" label="Romania">Romania</option> <option value="RU" label="Russia">Russia</option> <option value="RW" label="Rwanda">Rwanda</option> <option value="SH" label="Saint Helena">Saint Helena</option> <option value="KN" label="Saint Kitts And Nevis">Saint Kitts And Nevis</option> <option value="LC" label="Saint Lucia">Saint Lucia</option> <option value="PM" label="Saint Pierre and Miquelon">Saint Pierre and Miquelon</option> <option value="VC" label="Saint Vincent And The Grenadines">Saint Vincent And The Grenadines</option> <option value="WS" label="Samoa">Samoa</option> <option value="SM" label="San Marino">San Marino</option> <option value="ST" label="Sao Tome and Principe">Sao Tome and Principe</option> <option value="SA" label="Saudi Arabia">Saudi Arabia</option> <option value="SN" label="Senegal">Senegal</option> <option value="rs" label="Serbia">Serbia</option> <option value="SC" label="Seychelles">Seychelles</option> <option value="SL" label="Sierra Leone">Sierra Leone</option> <option value="SG" label="Singapore">Singapore</option> <option value="SK" label="Slovakia">Slovakia</option> <option value="SI" label="Slovenia">Slovenia</option> <option value="SB" label="Solomon Islands">Solomon Islands</option> <option value="SO" label="Somalia">Somalia</option> <option value="ZA" label="South Africa">South Africa</option> <option value="GS" label="South Georgia & The S. Sandwich Is">South Georgia & The S. Sandwich Is</option> <option value="ES" label="Spain">Spain</option> <option value="LK" label="Sri Lanka">Sri Lanka</option> <option value="SR" label="Suriname">Suriname</option> <option value="SJ" label="Svalbard And Jan Mayen Is">Svalbard And Jan Mayen Is</option> <option value="SZ" label="Swaziland">Swaziland</option> <option value="SE" label="Sweden">Sweden</option> <option value="CH" label="Switzerland">Switzerland</option> <option value="TW" label="Taiwan">Taiwan</option> <option value="TJ" label="Tajikistan">Tajikistan</option> <option value="TZ" label="Tanzania">Tanzania</option> <option value="TH" label="Thailand">Thailand</option> <option value="TL" label="Timor-Leste">Timor-Leste</option> <option value="TG" label="Togo">Togo</option> <option value="TK" label="Tokelau">Tokelau</option> <option value="TO" label="Tonga">Tonga</option> <option value="TT" label="Trinidad And Tobago">Trinidad And Tobago</option> <option value="TN" label="Tunisia">Tunisia</option> <option value="TR" label="Turkey">Turkey</option> <option value="TC" label="Turks And Caicos Is">Turks And Caicos Is</option> <option value="TM" label="Turkmenistan">Turkmenistan</option> <option value="TV" label="Tuvalu">Tuvalu</option> <option value="UG" label="Uganda">Uganda</option> <option value="UA" label="Ukraine">Ukraine</option> <option value="AE" label="United Arab Emirates">United Arab Emirates</option> <option value="GB" label="United Kingdom">United Kingdom</option> <option value="UM" label="United States Minor Outlying Is">United States Minor Outlying Is</option> <option value="UY" label="Uruguay">Uruguay</option> <option value="UZ" label="Uzbekistan">Uzbekistan</option> <option value="VU" label="Vanuatu">Vanuatu</option> <option value="VA" label="Vatican City State (Holy See)">Vatican City State (Holy See)</option> <option value="VE" label="Venezuela">Venezuela</option> <option value="VN" label="Vietnam">Vietnam</option> <option value="VG" label="Virgin Islands (British)">Virgin 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selected="" value="">State/province</option> <option value="Hokkaido" label="北海道 - Hokkaido">北海道 - Hokkaido</option> <option value="Aomori" label="青森県 - Aomori">青森県 - Aomori</option> <option value="Iwate" label="岩手県 - Iwate">岩手県 - Iwate</option> <option value="Miyagi" label="宮城県 - Miyagi">宮城県 - Miyagi</option> <option value="Akita" label="秋田県 - Akita">秋田県 - Akita</option> <option value="Yamagata" label="山形県 - Yamagata">山形県 - Yamagata</option> <option value="Fukushima" label="福島県 - Fukushima">福島県 - Fukushima</option> <option value="Ibaraki" label="茨城県 - Ibaraki">茨城県 - Ibaraki</option> <option value="Tochigi" label="栃木県 - Tochigi">栃木県 - Tochigi</option> <option value="Gunma" label="群馬県 - Gunma">群馬県 - Gunma</option> <option value="Saitama" label="埼玉県 - Saitama">埼玉県 - Saitama</option> <option value="Chiba" label="千葉県 - Chiba">千葉県 - Chiba</option> <option value="Tokyo" label="東京都 - Tokyo">東京都 - Tokyo</option> <option value="Kanagawa" label="神奈川県 - Kanagawa">神奈川県 - Kanagawa</option> <option value="Niigata" label="新潟県 - Niigata">新潟県 - Niigata</option> <option value="Toyama" label="富山県 - Toyama">富山県 - Toyama</option> <option value="Ishikawa" label="石川県 - Ishikawa">石川県 - Ishikawa</option> <option value="Fukui" label="福井県 - Fukui">福井県 - Fukui</option> <option value="Yamanashi" label="山梨県 - Yamanashi">山梨県 - Yamanashi</option> <option value="Nagano" label="長野県 - Nagano">長野県 - Nagano</option> <option value="Gifu" label="岐阜県 - Gifu">岐阜県 - Gifu</option> <option value="Shizuoka" label="静岡県 - Shizuoka">静岡県 - Shizuoka</option> <option value="Aichi" label="愛知県 - Aichi">愛知県 - Aichi</option> <option value="Mie" label="三重県 - Mie">三重県 - Mie</option> <option value="Shiga" label="滋賀県 - Shiga">滋賀県 - Shiga</option> <option value="Kyoto" label="京都府 - Kyoto">京都府 - Kyoto</option> <option value="Osaka" label="大阪府 - Osaka">大阪府 - Osaka</option> <option value="Hyogo" label="兵庫県 - Hyogo">兵庫県 - Hyogo</option> <option value="Nara" label="奈良県 - Nara">奈良県 - Nara</option> <option value="Wakayama" 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