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style="margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--50)"> <div class="wp-block-button has-custom-font-size is-style-bs-button-1 contact-icon" style="font-size:16px"><a class="wp-block-button__link wp-element-button" href="tel:647-901-8276"><strong>647-901-8276</strong></a></div> <div class="wp-block-button has-custom-font-size is-style-bs-button-3 is-style-blockscape-button-icon-after" style="font-size:16px"><a class="wp-block-button__link wp-element-button" href="https://jeffsocialmarketing.com/contact-us/">Let’s talk</a></div> </div> </div> </div> </div> </header> <div class="wp-block-group has-section-bg-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-3 wp-block-group-is-layout-constrained" style="margin-top:0px;margin-bottom:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px"> <div class="wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-2 wp-block-group-is-layout-constrained" style="margin-top:0px;margin-bottom:0px;padding-top:0px;padding-right:15px;padding-bottom:0px;padding-left:15px"> <div style="margin-top:0px;margin-bottom:0px;height:80px" aria-hidden="true" class="wp-block-spacer is-style-has-mb-20"></div> <h2 style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;" class="has-text-align-center alignfull wp-block-post-title">Terms and Conditions</h2> <div style="margin-top:0px;margin-bottom:0px;height:80px" aria-hidden="true" class="wp-block-spacer is-style-has-mb-20"></div> </div> </div> <div class="wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained" style="margin-top:0px;margin-bottom:0px;padding-top:0px;padding-right:15px;padding-bottom:0px;padding-left:15px"> <div style="margin-top:0px;margin-bottom:0px;height:80px" aria-hidden="true" class="wp-block-spacer is-style-has-mb-30"></div> <div class="wp-block-group alignwide is-layout-flow wp-block-group-is-layout-flow" style="margin-top:0px;margin-bottom:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px"> <div class="entry-content wp-block-post-content is-layout-flow wp-block-post-content-is-layout-flow"> <p><strong>TERMS AND CONDITIONS</strong></p> <p><strong>UPDATED OCTOBER 18th, 2024</strong></p> <p>Terms & Conditions for Jeff Social Marketing</p> <p><strong>1. Acceptance of Terms</strong></p> <p>By accessing and using the services of Jeff Social Marketing (“JSM”), you agree to the following Terms and Conditions (“Terms”). If you do not agree to these Terms, you should not use JSM鈥檚 services or website. JSM reserves the right to update and amend these Terms at any time without prior notice. It is your responsibility to review these Terms regularly.</p> <p><strong>2. Scope of Services</strong></p> <p>JSM provides website design and development, e-commerce development, SEO, social media marketing, reputation management, pay-per-click advertising, and press release distribution services. Any additional services provided will be subject to separate written agreements between the client (“you”) and JSM.</p> <p><strong>3. Ownership and Intellectual Property</strong></p> <p>All website designs, marketing content, branding, and other digital assets created by JSM remain the intellectual property of JSM until full payment is received. Once payment is made, you are granted a limited, non-exclusive license to use the materials for your business purposes only.</p> <p><strong>Website Design Edits:</strong><br>You agree that you will not alter, modify, or otherwise edit the website design or underlying code without the prior written consent of JSM. Unauthorized edits or changes that compromise the website鈥檚 functionality or security will void any warranties or support agreements, and JSM reserves the right to charge for any repairs required due to unauthorized alterations. Should support be required as a result of unauthorized edits, a support fee of $50 per hour will apply for any repairs or restoration necessary to return the website to its original state.</p> <p><strong>4. Annual Software Updates Fee</strong></p> <p>For any website developed by JSM, an annual software update and maintenance fee of <strong>$100 per year</strong> will apply. This covers essential security patches, WordPress updates, and general software maintenance. This fee does not cover major platform upgrades, new feature development, or any additional customization requests.</p> <p><strong>5. Exclusive Marketing Agreement</strong></p> <p>During the term of our contract, you agree to work solely with JSM for digital marketing services (SEO, social media marketing, reputation management, pay-per-click advertising, etc.) unless explicitly permitted in writing by JSM. If you engage another marketing service provider without JSM鈥檚 approval, JSM reserves the right to terminate the contract and seek compensation for any losses or damages incurred.</p> <p><strong>6. SEO (Search Engine Optimization)</strong></p> <p>When utilizing JSM鈥檚 SEO services, clients acknowledge that SEO is a long-term strategy and results may take several months to materialize. While JSM will make every effort to improve search engine rankings, we cannot guarantee specific rankings or outcomes, as search algorithms are controlled by third-party platforms such as Google, and are subject to frequent changes. JSM will not be liable for any penalties imposed by search engines due to algorithm changes, poor website performance, or client interference with SEO strategies after implementation.</p> <p><strong>7. Free SEO Audit</strong></p> <p>By using our Free SEO Tool, you agree to provide a valid email address and consent to receive occasional emails from us. This tool is intended for business use, excluding agencies or individuals seeking to run excessive audits. We reserve the right to restrict access to the tool at any time by blocking specific website addresses, email addresses, or IP addresses. We do not guarantee the accuracy of the tool鈥檚 results and are not liable for any resulting damages. For details on how we handle your data, please review our Privacy Policy, or contact us at <a href="mailto:privacy@jeffsocialmarketing.com">privacy@jeffsocialmarketing.com</a>.</p> <p><strong>8. Social Media Marketing</strong></p> <p>For JSM鈥檚 social media marketing services, clients must provide timely access to their accounts and approve content before posting. Any revisions after approval may incur additional fees. Clients agree not to alter or remove JSM-created content without consultation, as it may affect performance. While JSM will report on campaign results, we cannot guarantee specific outcomes like engagement, follower growth, or conversions due to factors such as platform algorithms and audience behavior.</p> <p><strong>9. PPC Advertising (Pay-Per-Click)</strong></p> <p>For PPC (Pay-Per-Click) advertising services, clients are responsible for setting an appropriate budget for their campaigns, as JSM is not liable for results if insufficient funds are allocated. Clients are also responsible for any fees charged by third-party platforms such as Google Ads or Facebook Ads, which are separate from JSM’s service fees. JSM will provide regular performance reports, though specific results such as conversions or click-through rates cannot be guaranteed due to factors beyond our control, such as competitor bidding and platform algorithms.</p> <p><strong>10. Press Release Distribution</strong></p> <p>JSM鈥檚 press release distribution services require clients to approve the content before distribution, with JSM not being held liable for errors after approval. Press releases are distributed through third-party networks, and while we strive for maximum reach, specific placements and media coverage cannot be guaranteed, as they are subject to the discretion of the media outlets and package options selected by the client. Clients must provide accurate information for press releases, and JSM reserves the right to refuse distribution of misleading or unlawful content. Additionally, we cannot guarantee that media outlets will publish the press release once distributed.</p> <p><strong>11. Negative Review Removals</strong></p> <p>For negative review removal and reputation management services, JSM only engages in legal methods to remove or suppress reviews that violate the terms of platforms like Google or Yelp. While we will make every effort to remove illegitimate reviews, we cannot guarantee success, as the final decision rests with the platform. Clients must provide accurate details and supporting evidence for their review removal requests. In cases where reviews cannot be removed, JSM may provide advice on how to respond to minimize reputational damage.</p> <p><strong>12. Client Responsibilities and Compliance</strong></p> <p>As the client, you are responsible for providing all necessary materials, information, and access to resources needed for JSM to complete the services, including but not limited to logos, brand guidelines, website credentials, and hosting access.</p> <p><strong>Compliance with the Law:</strong><br>You agree to comply with all applicable laws, rules, and regulations, including but not limited to advertising, data protection, consumer protection, and intellectual property laws. JSM may request documentation or proof of compliance, and you agree to provide any necessary documents as required by law or by JSM. Non-compliance with legal requirements or failure to provide proof of compliance will result in the suspension of services until such proof is provided.</p> <p><strong>13. Support Tickets for Sensitive Information</strong></p> <p>When requesting changes related to sensitive information (including, but not limited to, website credentials, payment information, or personal data), clients are required to submit these requests through the official <strong><a href="https://jeffsocialmarketing.com/support-ticket/">support ticket system</a></strong>. This ensures proper documentation and security. JSM reserves the right to deny any requests for sensitive information changes that are not submitted via the support ticket system.</p> <p>Failure to follow this protocol may result in delays or refusal of service until proper procedures are followed.</p> <p><strong>14. Termination and Refund Policy</strong></p> <p>JSM reserves the right to terminate services for any client who fails to meet the obligations outlined in these Terms, including but not limited to the unauthorized modification of designs, non-payment of fees, or breach of the exclusive marketing agreement.</p> <p><strong>Refunds:</strong><br>Refunds are provided solely at the discretion of JSM and will only be considered for services not yet rendered. If work has commenced or is completed, no refunds will be issued.</p> <p><strong>15. Confidentiality and Non-Disclosure</strong></p> <p>Both JSM and you agree to keep confidential any proprietary information shared during the course of the service agreement, including trade secrets, business strategies, client lists, and other sensitive information. This confidentiality obligation will continue indefinitely, even after the termination of the contract.</p> <p><strong>16. Security and Monitoring</strong></p> <p>For security purposes, JSM may implement video and audio monitoring in its office. This includes monitoring of client interactions and any other necessary procedures to protect company interests. All data collected through monitoring will be handled in accordance with our privacy policy and applicable laws.</p> <p><strong>17. Liability and Indemnification</strong></p> <p>JSM is not liable for any losses, damages, or expenses resulting from errors, omissions, or delays caused by factors outside of our control, including but not limited to third-party software failures, hosting downtime, or hacking incidents.<br>You agree to indemnify and hold JSM harmless from any claims, damages, or legal fees arising out of any content you provide, including infringement of intellectual property rights, or any breach of these Terms.</p> <p><strong>18. Payments</strong></p> <p>JSM accepts payment via credit card, PayPal, cheque, debit, and cash. By providing payment details, you authorize JSM to charge for the services provided. If payment violates any laws or these Terms, JSM reserves the right to cancel the transaction.</p> <p><strong>19. Payment Terms</strong></p> <p>All invoices are due within 14 days unless otherwise agreed in writing. Late payments may incur a 5% monthly interest fee. For any service provided, a 50% deposit is required before the commencement of work, with the remaining balance due upon project completion.</p> <p><strong>20. Third-Party Goods and Services</strong></p> <p>The Site may offer goods and services from third parties. JSM does not guarantee the quality or accuracy of third-party products. Any use of third-party products is at your own risk.</p> <p><strong>21. Dispute Resolution</strong></p> <p>In the event of a dispute between you and JSM, both parties agree to seek resolution through mediation before pursuing any legal action. If mediation fails, disputes will be settled in the courts of Ontario, Canada.</p> <p><strong>22. Governing Law</strong></p> <p>These Terms shall be governed and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.</p> <p><strong>23. Entire Agreement</strong></p> <p>These Terms, along with any written agreements, constitute the entire agreement between you and JSM concerning the services provided. Any modifications to these Terms must be in writing and agreed upon by both parties.</p> <p><strong>Contact Details</strong><br>Please contact us if you have any questions or concerns. Our contact details are as follows:</p> <p>(647) 901-8276<br><a href="https://jeffsocialmarketing.com/contact-us/">Website Contact Form</a><br>20 Eglinton Ave E Suite 393, Toronto, ON M4P 1A6</p> <p>You can also contact us through the feedback form available on our Site.</p> </div></div> </div> <div style="height:1.5em" aria-hidden="true" class="wp-block-spacer is-style-has-mb-30"></div> <footer class="wp-block-template-part"> <hr class="wp-block-separator alignwide has-text-color has-alpha-channel-opacity has-background is-style-wide" style="margin-top:0px;margin-bottom:0px;background-color:#00000014;color:#00000014"/> <div class="wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained" style="margin-top:0px;margin-bottom:0px"> <div style="height:96px" aria-hidden="true" class="wp-block-spacer is-style-has-mb-20"></div> <div class="wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex" 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wp-container-core-column-is-layout-5 wp-block-column-is-layout-flow"> <h3 class="wp-block-heading has-medium-large-font-size" style="font-style:normal;font-weight:600">Company</h3> <p><a href="https://jeffsocialmarketing.com/about-us">About Us</a></p> <p><a href="https://jeffsocialmarketing.com/client-reviews/" data-type="page" data-id="3540">Client Reviews</a></p> <p><a href="https://jeffsocialmarketing.com/case-studies/" data-type="page" data-id="2655">Case Studies</a></p> <p><a href="https://jeffsocialmarketing.com/sustainable/" data-type="page" data-id="2215">Sustainable</a></p> <p><a href="https://jeffsocialmarketing.com/press/" data-type="page" data-id="489">Press</a></p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-6 wp-block-column-is-layout-flow"> <h3 class="wp-block-heading has-medium-large-font-size" style="font-style:normal;font-weight:600">Support</h3> <p><a href="https://jeffsocialmarketing.com/contact-us/" data-type="page" 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href="https://jeffsocialmarketing.com/digital-marketing-for-the-healthcare-industry/" data-type="page" data-id="5862">Healthcare</a></p> <p><a href="https://jeffsocialmarketing.com/digital-marketing-for-non-profit-organizations/" data-type="page" data-id="5886">Non-Profit</a></p> <p><a href="https://jeffsocialmarketing.com/digital-marketing-services-for-the-real-estate-industry/" data-type="page" data-id="6053">Real Estate</a></p> </div> <div class="wp-block-column is-layout-flow wp-container-core-column-is-layout-8 wp-block-column-is-layout-flow" style="flex-basis:300px"> <div class="wp-block-group is-layout-flow wp-block-group-is-layout-flow"> <h3 class="wp-block-heading has-medium-large-font-size" style="font-style:normal;font-weight:600">Serving the Greater Toronto Area</h3> </div> <p>Serving: <a href="https://jeffsocialmarketing.com/services/" data-type="page" data-id="158">Toronto</a>, <a href="https://jeffsocialmarketing.com/north-york/" data-type="page" data-id="4636">North York,</a> <a href="https://jeffsocialmarketing.com/etobicoke/" data-type="page" data-id="382">Etobicoke</a>, <a href="https://jeffsocialmarketing.com/scarborough/" data-type="page" data-id="384">Scarborough</a>, <a href="https://jeffsocialmarketing.com/mississauga/" data-type="page" data-id="425">Mississauga</a>, <a href="https://jeffsocialmarketing.com/milton/" data-type="page" data-id="386">Milton</a>, <a href="https://jeffsocialmarketing.com/brampton/" data-type="page" data-id="388">Brampton</a>, <a href="https://jeffsocialmarketing.com/burlington/" data-type="page" data-id="390">Burlington</a>, <a href="https://jeffsocialmarketing.com/caledon/" data-type="page" data-id="392">Caledon</a>, <a href="https://jeffsocialmarketing.com/orangeville/" data-type="page" data-id="394">Orangeville</a>, <a href="https://jeffsocialmarketing.com/oakville/" data-type="page" data-id="396">Oakville</a>, <a href="https://jeffsocialmarketing.com/woodbridge/" data-type="page" data-id="399">Woodbridge</a>, <a href="https://jeffsocialmarketing.com/newmarket/" data-type="page" data-id="401">Newmarket</a>, <a href="https://jeffsocialmarketing.com/markham/" data-type="page" data-id="403">Markham</a>, <a href="https://jeffsocialmarketing.com/richmond-hill/" data-type="page" data-id="405">Richmond Hill</a>, <a href="https://jeffsocialmarketing.com/vaughan/" data-type="page" data-id="420">Vaughan</a>, <a href="https://jeffsocialmarketing.com/pickering/" data-type="page" data-id="407">Pickering</a>, <a href="https://jeffsocialmarketing.com/ajax/" data-type="page" data-id="409">Ajax</a>, <a href="https://jeffsocialmarketing.com/whitby/" data-type="page" data-id="413">Whitby</a>, <a href="https://jeffsocialmarketing.com/oshawa/" data-type="page" data-id="423">Oshawa</a>, <a href="https://jeffsocialmarketing.com/hamilton/" data-type="page" data-id="417">Hamilton</a> and <a href="https://jeffsocialmarketing.com/niagara/" data-type="page" data-id="415">Niagara 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