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Inspections</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Insurance Requirements</h2><div class="menu-insurance-requirements-container"><ul id="menu-insurance-requirements" class="menu"><li id="menu-item-7375" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-7375"><a href="/portal/vehicle-registration/insurance-requirements/">Insurance Requirements</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Calculate Fees</h2><div class="menu-registration-fees-container"><ul id="menu-registration-fees" class="menu"><li id="menu-item-7378" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-7378"><a href="/portal/vehicle-registration/registration-fees/">Calculate Fees</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Processing Times</h2><div class="menu-vehicle-registration-processing-times-container"><ul 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class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-8770"><a href="/portal/driver-licenses-identification-cards/instruction-permits/">Permits</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Testing Requirements</h2><div class="menu-testing-requirements-container"><ul id="menu-testing-requirements" class="menu"><li id="menu-item-239054" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-239054"><a href="/portal/driver-education-and-safety/online-learning-and-tests/">Testing Requirements</a></li> </ul></div></div></div><div class="labeled-list "><div class="widget widget_nav_menu"><h2 class="widgettitle">Change Name/Address</h2><div class="menu-updating-information-on-your-driver-license-or-identification-card-container"><ul id="menu-updating-information-on-your-driver-license-or-identification-card" class="menu"><li id="menu-item-8767" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-8767"><a href="/portal/driver-licenses-identification-cards/updating-information-on-your-driver-license-or-identification-dl-id-card/">Change Name/Address</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Teen Drivers</h2><div class="menu-teen-drivers-container"><ul id="menu-teen-drivers" class="menu"><li id="menu-item-212642" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-212642"><a href="/portal/teen-drivers/">Teen Drivers</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Senior Drivers</h2><div class="menu-renewing-over-age-70-container"><ul id="menu-renewing-over-age-70" class="menu"><li id="menu-item-217142" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-217142"><a href="/portal/senior-drivers/">Senior Drivers</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">New to California</h2><div class="menu-new-to-ca-container"><ul id="menu-new-to-ca" class="menu"><li id="menu-item-113098" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-113098"><a href="/portal/driver-education-and-safety/special-interest-driver-guides/new-to-california/">New to California</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Processing Times</h2><div class="menu-drivers-license-processing-times-container"><ul id="menu-drivers-license-processing-times" class="menu"><li id="menu-item-76276" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-76276"><a href="/portal/about-the-california-department-of-motor-vehicles/renewal-processing-times/">Processing Times</a></li> </ul></div></div></div><div class="labeled-list boxed-sub-menu"><div class="widget widget_nav_menu"><h2 class="widgettitle">How-To</h2><div class="menu-quicklinks-dl-container"><ul id="menu-quicklinks-dl" class="menu"><li id="menu-item-244577" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-244577"><a href="/portal/driver-licenses-identification-cards/assembly-bill-ab-60-driver-licenses/">Apply for an AB 60 Driver’s License <span>Find out what documents you need to get an AB 60 license.</span></a></li> </ul></div></div></div></li> </ul></li> <li id="1088" class="menu-item menu-item-type-custom menu-item-object-custom mega menu-item-has-children menu-item-1088"><a href="/portal/vehicle-industry-services">Vehicle Industry Services</a> <ul class="sub-menu"> <li class="menu-item"> <div class="labeled-list "><div class="widget widget_nav_menu"><h2 class="widgettitle">Occupational Licensing</h2><div class="menu-occupational-licensing-container"><ul id="menu-occupational-licensing" class="menu"><li id="menu-item-239642" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-239642"><a href="/portal/vehicle-industry-services/occupational-licensing/login/">Occupational Licensing</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Occupational License Lookup</h2><div class="menu-occupational-license-lookup-container"><ul id="menu-occupational-license-lookup" class="menu"><li id="menu-item-238904" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-238904"><a href="/portal/vehicle-industry-services/occupational-licensing/occupational-license-lookup/">Occupational License Lookup</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Motor Carrier Services</h2><div class="menu-motor-carrier-services-container"><ul id="menu-motor-carrier-services" class="menu"><li id="menu-item-8839" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-8839"><a href="/portal/vehicle-industry-services/motor-carrier-services-mcs/">Motor Carrier Services</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Autonomous Vehicles</h2><div class="menu-autonomous-vehicles-container"><ul id="menu-autonomous-vehicles" class="menu"><li id="menu-item-8887" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-8887"><a href="/portal/vehicle-industry-services/autonomous-vehicles/">Autonomous Vehicles</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">AVT Permit</h2><div class="menu-autonomous-vehicle-testing-new-container"><ul id="menu-autonomous-vehicle-testing-new" class="menu"><li id="menu-item-84118" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-84118"><a href="/portal/dmv-virtual-office/autonomous-vehicle-testing/">Autonomous Vehicle Test Permit</a></li> </ul></div></div></div><div class="labeled-list "><div class="widget widget_nav_menu"><h2 class="widgettitle">Dismantled Vehicle Application</h2><div class="menu-dismantled-vehicle-application-container"><ul id="menu-dismantled-vehicle-application" class="menu"><li id="menu-item-157896" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-157896"><a href="/portal/vehicle-industry-services/dismantled-vehicle-application/">Dismantled Vehicle Application</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">New Report of Sale</h2><div class="menu-new-report-of-sale-container"><ul id="menu-new-report-of-sale" class="menu"><li id="menu-item-180489" class="menu-item-title menu-item menu-item-type-post_type menu-item-object-page menu-item-180489"><a href="/portal/dmv-virtual-office/new-report-of-sale/">New Trailer and Off-Highway Vehicle (OHV) Report of Sale</a></li> </ul></div></div><div class="widget widget_nav_menu"><h2 class="widgettitle">Used Vehicle Dealers & Sales Taxes</h2><div class="menu-used-vehicle-dealers-sales-taxes-container"><ul 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class="page-content"> <div class="wp-block-dmv-columns content-columns colums-1-3-2-3"> <div class="wp-block-dmv-column col"> <p>If you suspect or have witnessed any DMV violations or unlawful activities, you may file a complaint.</p> <div class="wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex"> <div class="wp-block-button is-style-default"><a class="wp-block-button__link wp-element-button" href="https://dmvinvestigations.my.site.com/INVCMS">Report a Complaint</a></div> </div> </div> <div class="wp-block-dmv-column col"> <div class="wp-block-dmv-container shadow-box"> <h2 class="wp-block-heading">Unlawful Activities</h2> <p>DMV is responsible for conducting administrative and criminal investigations for alleged violations committed within the State of California only.  Complaints related to out-of-state entities or individuals will need to be filed in the appropriate state.</p> <h3 class="wp-block-heading">Types of Complaints</h3> <p>Typical complaints focus on the following:</p> <ul class="wp-block-list"> <li><strong>Document Fraud</strong><br>It is unlawful for persons and businesses to alter, forge, falsify, or counterfeit DMV-issued documents (for example, driver license/identification cards, vehicle titles, registration cards, disabled person parking placards, etc.) that passed or attempted to pass as genuine. Fraud also includes false vehicle-related advertising.</li> <li><strong>Licensed Businesses Violations</strong><br>It is unlawful for licensed businesses, such as vehicle dealers, brokers and their salespeople, dismantlers, registration services, and driving and traffic violator schools to violate DMV regulations. Examples include failure to provide registration documents/license plates, vehicle contract violations, overcharging DMV fees, and failing vehicle registration transfer requirements.</li> <li><strong>Unlicensed Businesses</strong><br>It is unlawful for businesses or persons to provide vehicle-related services without a DMV-issued business license. This includes unlicensed vehicle dealers, brokers, and salespeople, also known as “curbstoners.” It is also unlawful for any person to act as a vehicle dismantler without having an established place of business, meeting specific requirements, and having a current valid business license or temporary permit issued by DMV. Unlicensed dismantling happens when a vehicle is stripped for parts without the required environmental protections.</li> <li><strong>Odometer Fraud (Odometer Rollback)</strong><br>It is unlawful for vehicle dealers, sellers, or brokers to change or alter odometer mileage readings to make a vehicle appear to have lower mileage.</li> <li><strong>Disabled Person Parking Placard Abuse</strong><br>It is unlawful for persons to lend their placard to someone else, forge a medical professional’s signature to obtain a disabled person parking placard, use someone else’s placard, possess or display a counterfeit placard or license plates, provide false information to obtain a placard or license plates, and alter a placard or placard registration card.</li> <li><strong>Employee Related Fraud</strong><br>The DMV investigates allegations related to unlawful access of information, fraud, theft of monetary items, and misconduct.</li> </ul> </div> </div> </div> </div> </div> </div> </main> <footer 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Use caution when using a public computer or device.</p> <div class="accordion accordion-block js-accordion-block"> <button class="accordion-header accordion-block__header txt--uppercase" type="button"> Third-Party Translation Disclaimer <span class="accordion-block__icon"> <svg class="icon icon-plus" height="14" width="14" aria-hidden="true"> <title id="title-plus-39204">plus</title> <use xlink:href="https://www.dmv.ca.gov/portal/wp-content/themes/dmv/dist/svg/svg-sprite.svg?ver=1738762902#icon-plus"></use> </svg> <svg class="icon icon-minus" height="2" width="14" aria-hidden="true"> <title id="title-minus-83824">minus</title> <use xlink:href="https://www.dmv.ca.gov/portal/wp-content/themes/dmv/dist/svg/svg-sprite.svg?ver=1738762902#icon-minus"></use> </svg> </span> </button> <div class="accordion-content accordion-block__content"> <span class="accordion-label hidden" aria-hidden="true"> Third-Party Translation Disclaimer </span> <p>The DMV chatbot and live chat services use third-party vendors to provide machine translation. Machine translation is provided for purposes of information and convenience only. The DMV is unable to guarantee the accuracy of any translation provided by the third-party vendors and is therefore not liable for any inaccurate information or changes in the formatting of the content resulting from the use of the translation service.</p> <p>The content currently in English is the official and accurate source for the program information and services DMV provides. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the information contained in the translated content, please refer to the English version.</p> </div> </div> <span class="chatbot__error" id="js-chatbot-error" role="alert" aria-atomic="true" data-error-agree="You must agree to the disclaimers to activate the Virtual Assistant." ></span> <label class="chatbot__prechat-custom-checkbox"> <input type="checkbox" name="agree" aria-describedby="js-chatbot-error" id="js-chatbot-confirm">  I agree </label> <div id="recaptcha" class="g-recaptcha" data-sitekey="6LcBVOQUAAAAABqPyD2sDRaA2H3vTJP60w6RCr-X" data-callback="chatbotValidate" data-size="invisible" ></div> <button class="chatbot__continue"> Continue </button> </form> </dialog> </div> <div id="js-translate-dialog" class="dialog dialog--translate" aria-labelledby="translate-dialog-title" aria-hidden="true"> <div id="overlay-dialog" class="dialog-overlay" data-a11y-dialog-hide></div> <div role="dialog" id="js-site-translate"> <button type="button" data-a11y-dialog-hide aria-label="Close this dialog window" class="button dialog__button--close" >×</button> <h2 id="translate-dialog-title" class="dialog__title heading-1"> Google™ Translate Disclaimer </h2> <p>The Department of Motor Vehicles (DMV) website uses Google™ Translate to provide automatic translation of its web pages. 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