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<!doctype html><html lang="en-gb" dir="ltr" class="sticky-scroll-padding___1BggD"><head> <title data-react-helmet="true">Fraud Reporting | HSBC UK</title> <meta data-react-helmet="true" charset="utf-8"/><meta data-react-helmet="true" property="og:title" content="Fraud Reporting"/><meta data-react-helmet="true" property="og:url" content="https://www.business.hsbc.uk/en-gb/campaigns/fraud-reporting"/><meta data-react-helmet="true" property="og:image" content="/-/media/media/uk/images/campaigns/fraud-hub-hero-1520x260.jpg?h=260&amp;iar=0&amp;w=1520&amp;hash=B954AE69183F138B068AA3C4E4547165"/><meta data-react-helmet="true" property="og:description" content="Whether it&#x27;s a missing card or a suspicious transaction, here you’ll find all the numbers you need to report a problem."/><meta data-react-helmet="true" name="robots" content="index, follow"/><meta data-react-helmet="true" name="description" content="Whether it&#x27;s a missing card or a suspicious transaction, here you’ll find all 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class="campaign-hero"><div class="campaign-hero__background___gbVHA"><img alt=" " width="1520" height="260" title=" " src="/-/jssmedia/media/uk/images/campaigns/fraud-hub-hero-1520x260.jpg?h=260&amp;iar=0&amp;w=1520&amp;hash=B954AE69183F138B068AA3C4E4547165"/></div><div class="campaign-hero__content___2OIpo"><div class="campaign-hero__content-navigation___1JXJ_"><div class="campaign-nav-panel___fItZQ"><div class="campaign-nav-panel__title-wrapper___5jlXk"><h1 class="campaign-nav-panel__title____WPWz">Fraud Reporting</h1></div><div><div class="campaign-nav-dropdown___3gQV3"><div class=""><div data-testid="NativeDropdown" data-trackid="NativeDropdown@1.5.0" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 dAIDfu"><select class="Box-sc-qbwqq9-0 SelectBox-sc-1yelkjo-0 cVRMEr dark" style="width:auto" aria-label="Overview"><option selected="" disabled="" hidden="" value="" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">Overview</option><option value="section1" class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 cIIvoK">HSBC Fraud and Cyber Awareness app – now live!</option></select><div class="Box-sc-qbwqq9-0 elementFactory-sc-1x7bzkf-0 jqcDof dark"><div display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 kIynDD Icon" data-testid="Icon-ChevronDown" data-trackid="Icon-ChevronDown@1.5.0"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 gZsoYO SvgIcon" focusable="false" viewBox="0 0 18 18" color="#333" aria-hidden="true" role="presentation" data-testid="ChevronDownIcon" data-id="Icon" opacity="1" fill="#fff"><path d="M17 4.196l-8 7.998-8-7.998v1.696l8 8 8-8z"></path><path fill="none" d="M18 18H0V0h18z"></path></svg></div></div></div></div></div></div></div></div><div class="campaign-hero__content-signup___IyDuE"><div class="campaign-hero-signup___3iuph"><div class="campaign-hero-signup__content___193_C"><h2 class="campaign-hero-signup__title___3d9Dd">Business Banking Fraud Centre</h2><div class="campaign-hero-signup__description___1Wgn-"> Find out about Fraud, Scams, Cybercrime and our events.</div></div><div class="campaign-hero-signup__footer___11Qkb"><a mode="light" class="Button__ButtonWrapper-sc-1p7coko-0 hcGa-dl button___3SB-w campaign-hero-signup__footer-button___2r2gu" href="/en-gb/campaigns/hsbc-business-banking-fraud-centre" type="button" data-trackid="Button@1.5.0" data-testid="Button"><span class="Box-sc-qbwqq9-0 RLQNh"> Fraud Centre</span></a></div></div></div></div></div><div class="campaign-hub__content___1u_b3"><div class="template-item___3MrUd"><div class="content-block-container___O_aC2 content-block-container--bg-white___EuI4f content-block-container--with-bottom-margin___2qVRf content-block-container--with-top-padding___3j7VD content-block-container--with-bottom-padding___HBx8c content-block-container--with-right-padding___3QGlb content-block-container--with-left-padding___36KaH campaign-block-container"><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><h3>Whether you've been the victim of fraud or a scam or lost your card, you'll find all the contact numbers you need to report a problem here.</h3> <h3>Please note, you may be charged by your mobile provider for calling the below numbers.</h3></div></div></div></div></div><div class="content-item___1xpOP"><div class="content-accordion___1Gp2x"><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>I need to report a scam or fraudulent activity</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="section1" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><h3>What is Fraud or a Scam? </h3> <p><strong>Fraud</strong> is when there is suspicious activity or when a transaction debits your accounts which you had no knowledge of or didn&rsquo;t authorise.</p> <p> A <strong>Scam </strong>is when a criminal convinces you to knowingly authorise a payment from your account to a person, company, or for goods you believe to be genuine.</p> <p>If you believe someone has <strong>fraudulently used your credit or debit card,</strong> you can contact us between 08:00 to 22:00, 7 days a week on: </p> <ul> <li> <strong>03456 008 050</strong> if you&rsquo;re calling from the UK. </li> <li><strong>+44 1470 697 093</strong> if you&rsquo;re calling from outside the UK.</li> </ul> <p>If you believe this is a <strong>fraudulent bank transfer or bill payment</strong> (i.e. not made with your credit or debit card) that you <strong>didn&rsquo;t authorise,</strong> you can contact us between 08:00 to 20:00, Monday to Sunday on: </p> <ul> <li> <strong>03452 669 337</strong> if you&rsquo;re calling from the UK. </li> <li><strong>+44 1470 697 107</strong> if you&rsquo;re calling from outside the UK.</li> <li>If the payment was made through HSBCnet, call <strong>0800 169 9903</strong> (lines open 24 hours a day, 7 days a week).</li> </ul> <p>If you&rsquo;ve <strong>authorised a bank transfer or bill payment</strong> and now believe you&rsquo;ve been the<strong> victim of a scam,</strong> you can call us 24 hours a day, 7 days a week.</p> <p>The number you need depends on how you authorised the transfer or payment:</p> <ul> <li>If you authorised this payment through Business Telephone Banking or Business Internet Banking, call <strong>03455 873 523</strong> or <strong>+44 1226 260 878</strong> if you&rsquo;re calling from outside the UK.</li> <li>If you authorised this payment through HSBCnet, call <strong>0800 169 9903</strong>.</li> <li>If you suspect you may have divulged your security details, please dial <strong>03455 873 523</strong> if you&rsquo;re calling from the UK or <strong>+44 1226 260 878</strong> if you&rsquo;re calling from outside the UK.</li> </ul> <p>We recommend you also report fraud to Action Fraud by calling <a href="tel:03001232040"><strong>0300 123 2040</strong> </a>or online at<a href="https://www.actionfraud.police.uk/"> actionfraud.police.uk</a>.</p></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>My card is blocked or a transaction has been declined</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="section2" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>We may have detected a possible fraud attempt and have blocked your card or transaction to protect your funds. You may have also received a text message or call from us to discuss if this payment was genuine.</p> <p>You can speak to our card fraud detection team 24 hours a day, 7 days a week on:</p> <ul> <li><strong>03456 008 891</strong> if you&rsquo;re calling from the UK.</li> <li><strong>+44 1470 697 005</strong> if you&rsquo;re calling from outside the UK.</li> </ul></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>I received a text message from HSBC, is it genuine?</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="section3" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>We may text you to check a card transaction is legitimate or to ask you to contact us.</p> <p><a rel="noopener noreferrer" href="https://www.hsbc.co.uk/help/security-centre/received-a-text/" target="_blank">Check our text messages page</a> to see what our regular text messages look like and also see some messages commonly sent by fraudsters.</p></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>I got a suspicious email</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="section4" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Stop. Don't click on any links. Don't open any attachments. Just forward the email to <a href="mailto:phishing@hsbc.com">phishing@hsbc.com</a> and we'll investigate it.</p></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>My card is lost or stolen</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="section5" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>If your card is lost, stolen or being misused you can contact us 24 hours a day, 7 days a week by calling our emergency line on:</p> <ul> <li><strong>0800 032 7075</strong> if you&rsquo;re calling from the UK.</li> <li><strong>+44 1442 422929</strong> if you&rsquo;re calling from outside the UK.</li> </ul></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>I want to dispute a transaction</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="section6" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>Check out our <a href="https://www.hsbc.co.uk/help/card-support/transaction-support/">query transactions page</a> for hints and tips to help you identify why you may not recognise the transaction.</p> <p>If there&rsquo;s a card payment which you recognise, but wish to dispute, you can call Business Telephone Banking between Monday to Friday, 08:00 to 20:00 and Saturday, 08:00 to 14:00 on:</p> <ul> <li><strong>03457 60 60 60</strong> if you&rsquo;re calling from the UK.</li> <li><strong>+44 1226 260 878</strong> if you&rsquo;re calling from outside the UK.</li> </ul></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>Other support</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>There may be other reasons you suspect you&rsquo;ve been a victim of fraud or cybercrime. Please contact your Relationship Manager (if you have one) or contact our Business Telephone Banking team on <strong>03457 60 60 60 </strong>or if you&rsquo;re outside the UK, it&rsquo;s <strong>+44 1226 260 878.</strong> If you need a Text Relay service, you can download the &lsquo;Relay UK&rsquo; app and call our number from within it. For other accessible ways to contact us, please visit our <a href="/en-gb/solutions/accessibility">Accessibility page</a><a href="https://www.business.hsbc.uk/en-gb/everyday-banking/ways-to-bank/help-and-support/accessibility">.</a></p> <p> <a href="/en-gb/campaigns/bib-help-centre">business.hsbc.uk/bib-help-centre</a><br> <a rel="noopener noreferrer" href="http://www.hsbcnet.com/gbm/about-hsbcnet/security-alerts" target="_blank">hsbcnet.com/gbm/about-hsbcnet/security-alerts</a><br> <a rel="noopener noreferrer" href="http://www.cardwatch.org.uk/" target="_blank">cardwatch.org.uk</a><br> <a rel="noopener noreferrer" href="http://www.chipandpin.co.uk/" target="_blank">chipandpin.co.uk</a><br> <a rel="noopener noreferrer" href="http://www.fca.org.uk/" target="_blank">fca.org.uk/</a><br> <a rel="noopener noreferrer" href="http://www.cifas.org.uk/" target="_blank">cifas.org.uk</a><br> <a rel="noopener noreferrer" href="http://www.equifax.co.uk/" target="_blank">equifax.co.uk</a><br> <a rel="noopener noreferrer" href="http://www.identitytheft.org.uk/" target="_blank">identitytheft.org.uk</a><br> <a rel="noopener noreferrer" href="https://www.getsafeonline.org/business/" target="_blank">getsafeonline.org/business/</a><br> <a rel="noopener noreferrer" href="http://www.actionfraud.police.uk/small-businesses-know-your-business" target="_blank">actionfraud.police.uk/small-businesses-know-your-business</a></p></div></div></div></div></div></div></div></div></div></div><div class="content-accordion-section___1Z2Fu"><div class="Box-sc-qbwqq9-0 hAMIkz"><a tabindex="0" aria-expanded="false" data-testid="ExpandLink" data-trackid="ExpandLink@1.5.0" mode="light" dir="ltr" class="Text-sc-uqehsl-0 Link-sc-1w1vdo7-0 ExpandLink__ExpandLinkWrapper-sc-1uegwct-0 knpkvE content-accordion-section__expand-button___1OdiD" role="button"><span>APP Scams – new rules on reimbursement</span><span display="inline-flex" class="Box-sc-qbwqq9-0 Icon__IconWrapper-sc-y4p3lz-0 erWeuT Icon elementFactory-sc-1x7bzkf-0 dTRPuM" data-testid="Icon-ChevronDownThick" data-trackid="Icon-ChevronDownThick@1.5.0" mode="light" direction="right"><svg font-size="m" class="Box-sc-y5ctq9-0 SvgIcon__SvgIconBox-sc-1vnlbss-0 eSojeL SvgIcon" focusable="false" viewBox="0 0 18 18" color="inherit" aria-hidden="true" role="presentation" data-testid="ChevronDownThickIcon" data-id="Icon" opacity="1" fill="currentColor"><path d="M16 .271l-8 8-8-8v2.546l8 7.998 8-7.998z"></path><path fill="none" d="M16 11H0V0h16z"></path></svg></span></a></div><div data-testid="ExpandPanel" data-trackid="ExpandPanel@1.5.0" style="transition:height 0.25ms ease-out;overflow-y:hidden;height:0" class="Box-sc-qbwqq9-0 hAMIkz"><div class="Box-sc-qbwqq9-0 hAMIkz"><div id="" aria-hidden="true" class="content-accordion-section__content--hidden___2MFlf"><div><div class="content-accordion-section__component-wrapper___1uI6g"><div class="article-content-layout___GJKHi article-content-layout--default"><div id="" class="article-content-section___2Di85"><div class="content-body___2Wxle"><div><p>From <strong>7 October 2024</strong>, new rules will come into effect for eligible customers who become the victim of an APP scam and request reimbursement. These new rules will apply to UK sterling Faster Payments and CHAPS payments made on or after 7 October 2024.</p> <p><strong>Who is eligible to claim?</strong></p> <p>Eligible customers are consumers, micro-enterprises and small charities.</p> <p>A micro-enterprise is one that employs fewer than ten people and has either an annual turnover or annual balance sheet total that does not exceed €2 million or sterling equivalent.</p> <p>A small charity is a charity as defined by the Charities Act 2011, Charities and Trustee Investment (Scotland) Act 2005 or the Charities Act (Northern Ireland) 2008 with an annual income of less than £1 million per year.</p> <p><strong>What’s an APP scam?</strong></p> <p>An APP scam occurs when a scammer tricks you into making a payment to an account outside your control and the recipient isn’t the person you intended to pay, or the payment wasn’t for the purpose that you originally intended.</p> <p><strong>If you need to make a claim</strong></p> <p>If you’ve authorised a bank transfer or bill payment and suspect you’ve been the victim of scam, call us straight away.</p> <p>If you make a claim, it will be assessed on a case-by-case basis considering the evidence from you, the bank that received the payment and, where relevant, third parties such as the police. Any information requested from you will be used to help us to progress your claim.</p> <p>We’ll aim to process your claim within <strong>35 days</strong>.</p> <p><strong>What can you claim?</strong></p> <p>There’s a maximum limit for reimbursement of <strong>£85,000</strong> per claim and we may deduct an excess of <strong>£100</strong> from the reimbursement.</p> <p><strong>What won’t be covered?</strong></p> <p>You may not be entitled to reimbursement under the new rules if:</p> <ul> <li>the payment was sent to another account you control</li> <li>the payment was sent to or from an account outside the UK</li> <li>you didn’t agree to the payment being sent</li> <li>there’s a civil dispute between you and the person or business that received the payment</li> <li>you’ve been extremely careless when making the payment including ignoring warnings from us and/or the police that it was likely to be a scam</li> <li>we reasonably suspect fraud on your part, or</li> <li>it’s more than 13 months since you made the last payment</li> </ul> <p>The new rules also don’t apply to:</p> <ul> <li>payments made before 7 October 2024</li> <li>payments made using your debit or credit cards, cheques, or cash, international payments; or</li> <li>payments sent to or received from credit unions, municipal banks or national savings banks.</li> </ul> <p>These payments will still be investigated and you may still be reimbursed, so it’s important to report them.</p> <p><strong>For more information on the different types of scams and how to protect your business, please visit our <a href="/en-gb/campaigns/hsbc-business-banking-fraud-centre">Fraud Centre</a>.</strong></p> </div></div></div></div></div></div></div></div></div></div></div></div><div class="content-item___1xpOP"><div class="section-divider___u1cyi"><hr aria-hidden="true" class="section-divider__hr___25VRn"/></div></div><div class="content-item___1xpOP"><div class="article-content-layout___GJKHi article-content-layout--full___30-GY"><div id="app-download" class="textimage___235eM"><figure class="textimage-image__figure___2-Lez"><img alt=" Latest news and articles about frauds and ransomware on a mobile" width="488" height="700" title=" Latest news and articles about frauds and ransomware on a mobile" class="textimage-image__image___3BKML" data-object-fit="contain" data-object-position="top top" loading="lazy" src="/-/jssmedia/media/uk/images/campaigns/fraud-hub-image2.jpg?h=700&amp;iar=0&amp;w=488&amp;hash=490E1C1394363BFF007295D6AE01EE20"/></figure><div class="textimage-text___1t-Es"><h2 class="article-heading___3i7qF article-heading--h2___h0PmJ">HSBC Fraud and Cyber Awareness app – now live!</h2><div class="content-body___2Wxle"><div><p>The HSBC Fraud and Cyber Awareness app keeps you up to date with current scams, fraud trends and guides to help protect you and your money.</p> <p>Get the latest alerts straight to your phone. You can also share content to your social channels and test your knowledge with our range of quizzes.</p> <p>Whether you're a HSBC customer or not, download this free app, by simply searching 'HSBC Fraud and Cyber Awareness' on the iOS or android app store today.</p> <p><a href="https://apps.apple.com/app/hsbc-fraud-and-cyber-awareness/id1550262127">iOS</a></p> <p><a href="https://play.google.com/store/apps/details?id=uk.co.hsbc.hsbcukfraudawareness">Android</a></p> <p><a href="/-/media/library/business-uk/pdfs/fraud-and-cyber-awareness-app-app-terms.pdf">Fraud and Cyber awareness app - app terms (PDF, 79KB)</a></p> <p>Available in the UK, UAE, Algeria, Bahrain, Egypt, Kuwait, Oman, Qatar and Türkiye.</p></div></div></div></div></div></div></div></div><div class="template-item___3MrUd"><div id="" class="contact-us___2d3T5"><div class="contact-us__col___16_dI"><div class="contact-us__image-wrapper___33x27"><img alt=" " width="768" height="604" title=" " class="contact-us__image___3rrqC" 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numbers.\u003C\u002Fh3\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}},{"uid":"e2bda959-5941-43bc-96e1-3d372588b0df","componentName":"ContentAccordionComponent","dataSource":"{65A652C7-54AE-4F1D-B58B-FD87733F4B9E}","params":{},"fields":{"title_en":{"value":"content"},"Task ID":{"value":""}},"placeholders":{"jss-content-accordion-main":[{"uid":"ab60982b-bff8-46ea-893a-e7bd4b417b18","componentName":"ContentAccordionSectionComponent","dataSource":"{0998EFAC-FE0F-43D4-A2C2-0FA4168AAFF7}","params":{},"fields":{"data":{"datasource":{"title":{"value":"I need to report a scam or fraudulent activity"},"isOpen":{"value":""},"anchorId":{"value":"section1"}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"7f4c319b-077b-4543-9efb-6026f6d118a8","componentName":"AdditionalContentSectionComponent","dataSource":"{5C693BA0-42C3-435F-917D-6E84B8B157E7}","params":{},"fields":{"sectionContent":{"value":"\u003Ch3\u003EWhat is Fraud or a Scam?\n\u003C\u002Fh3\u003E\n\u003Cp\u003E\u003Cstrong\u003EFraud\u003C\u002Fstrong\u003E is when there is suspicious activity or when a transaction debits your accounts which you had no knowledge of or didn&rsquo;t authorise.\u003C\u002Fp\u003E\n\u003Cp\u003E\nA \u003Cstrong\u003EScam \u003C\u002Fstrong\u003Eis when a criminal convinces you to knowingly authorise a payment from your account to a person, company, or for goods you believe to be genuine.\u003C\u002Fp\u003E\n\u003Cp\u003EIf you believe someone has \u003Cstrong\u003Efraudulently used your credit or debit card,\u003C\u002Fstrong\u003E you can contact us between 08:00 to 22:00, 7 days a week on:\n\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\n \u003Cstrong\u003E03456 008 050\u003C\u002Fstrong\u003E if you&rsquo;re calling from the UK.\n \u003C\u002Fli\u003E\n \u003Cli\u003E\u003Cstrong\u003E+44 1470 697 093\u003C\u002Fstrong\u003E if you&rsquo;re calling from outside the UK.\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003EIf you believe this is a \u003Cstrong\u003Efraudulent bank transfer or bill payment\u003C\u002Fstrong\u003E (i.e. not made with your credit or debit card) that you \u003Cstrong\u003Edidn&rsquo;t authorise,\u003C\u002Fstrong\u003E you can contact us between 08:00 to 20:00, Monday to Sunday on:\n\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\n \u003Cstrong\u003E03452 669 337\u003C\u002Fstrong\u003E if you&rsquo;re calling from the UK.\n \u003C\u002Fli\u003E\n \u003Cli\u003E\u003Cstrong\u003E+44 1470 697 107\u003C\u002Fstrong\u003E if you&rsquo;re calling from outside the UK.\u003C\u002Fli\u003E\n \u003Cli\u003EIf the payment was made through HSBCnet, call \u003Cstrong\u003E0800 169 9903\u003C\u002Fstrong\u003E (lines open 24 hours a day, 7 days a week).\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003EIf you&rsquo;ve \u003Cstrong\u003Eauthorised a bank transfer or bill payment\u003C\u002Fstrong\u003E and now believe you&rsquo;ve been the\u003Cstrong\u003E victim of a scam,\u003C\u002Fstrong\u003E you can call us 24 hours a day, 7 days a week.\u003C\u002Fp\u003E\n\u003Cp\u003EThe number you need depends on how you authorised the transfer or payment:\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003EIf you authorised this payment through Business Telephone Banking or Business Internet Banking, call \u003Cstrong\u003E03455 873 523\u003C\u002Fstrong\u003E or \u003Cstrong\u003E+44 1226 260 878\u003C\u002Fstrong\u003E if you&rsquo;re calling from outside the UK.\u003C\u002Fli\u003E\n \u003Cli\u003EIf you authorised this payment through HSBCnet, call \u003Cstrong\u003E0800 169 9903\u003C\u002Fstrong\u003E.\u003C\u002Fli\u003E\n \u003Cli\u003EIf you suspect you may have divulged your security details, please dial \u003Cstrong\u003E03455 873 523\u003C\u002Fstrong\u003E if you&rsquo;re calling from the UK or \u003Cstrong\u003E+44 1226 260 878\u003C\u002Fstrong\u003E if you&rsquo;re calling from outside the UK.\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\u003Cp\u003EWe recommend you also report fraud to Action Fraud by calling \u003Ca href=\"tel:03001232040\"\u003E\u003Cstrong\u003E0300 123 2040\u003C\u002Fstrong\u003E \u003C\u002Fa\u003Eor online at\u003Ca href=\"https:\u002F\u002Fwww.actionfraud.police.uk\u002F\"\u003E actionfraud.police.uk\u003C\u002Fa\u003E.\u003C\u002Fp\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"1b5d1197-99ca-41d7-ad6d-9fc36a2cbdaa","componentName":"ContentAccordionSectionComponent","dataSource":"{14693F84-78D9-429E-A822-FBF818233C7A}","params":{},"fields":{"data":{"datasource":{"title":{"value":"My card is blocked or a transaction has been declined"},"isOpen":{"value":""},"anchorId":{"value":"section2"}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"ab54ba19-e5e2-4c39-8c63-71a7b5f0f370","componentName":"AdditionalContentSectionComponent","dataSource":"{F2745628-93C7-40F2-BDCC-9138FE1591E1}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EWe may have detected a possible fraud attempt and have blocked your card or transaction to protect your funds. You may have also received a text message or call from us to discuss if this payment was genuine.\u003C\u002Fp\u003E\n\u003Cp\u003EYou can speak to our card fraud detection team 24 hours a day, 7 days a week on:\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\u003Cstrong\u003E03456 008 891\u003C\u002Fstrong\u003E if you&rsquo;re calling from the UK.\u003C\u002Fli\u003E\n \u003Cli\u003E\u003Cstrong\u003E+44 1470 697 005\u003C\u002Fstrong\u003E if you&rsquo;re calling from outside the UK.\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"4c8a32e3-a865-4602-ad13-ecd9417621df","componentName":"ContentAccordionSectionComponent","dataSource":"{5EE4D950-4407-45FA-9015-3792FABCF80D}","params":{},"fields":{"data":{"datasource":{"title":{"value":"I received a text message from HSBC, is it genuine?"},"isOpen":{"value":""},"anchorId":{"value":"section3"}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"2f35f830-209b-4976-969b-06e2cc341116","componentName":"AdditionalContentSectionComponent","dataSource":"{107FB134-3077-49CF-9A5A-BF0B5406653F}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EWe may text you to check a card transaction is legitimate or to ask you to contact us.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Ca rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fwww.hsbc.co.uk\u002Fhelp\u002Fsecurity-centre\u002Freceived-a-text\u002F\" target=\"_blank\"\u003ECheck our text messages page\u003C\u002Fa\u003E to see what our regular text messages look like and also see some messages commonly sent by fraudsters.\u003C\u002Fp\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"4463da11-d01f-441a-aa40-b11ca390ae98","componentName":"ContentAccordionSectionComponent","dataSource":"{1E9CE576-86CA-4355-818A-7F5F0CB02FFA}","params":{},"fields":{"data":{"datasource":{"title":{"value":"I got a suspicious email"},"isOpen":{"value":""},"anchorId":{"value":"section4"}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"d94068c1-35e1-4998-8479-7ef3b9bb8824","componentName":"AdditionalContentSectionComponent","dataSource":"{8AFADD4C-80A2-43FA-87DC-8A887E2E458E}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EStop. Don't click on any links. Don't open any attachments. Just forward the email to \u003Ca href=\"mailto:phishing@hsbc.com\"\u003Ephishing@hsbc.com\u003C\u002Fa\u003E and we'll investigate it.\u003C\u002Fp\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"43d793a3-cbba-4b31-bfb6-b918e4cad770","componentName":"ContentAccordionSectionComponent","dataSource":"{1CF0A27C-F62A-41C7-AFDE-23D4C231FEF3}","params":{},"fields":{"data":{"datasource":{"title":{"value":"My card is lost or stolen"},"isOpen":{"value":""},"anchorId":{"value":"section5"}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"32954178-de2f-4234-956b-f3fdc09f8cd9","componentName":"AdditionalContentSectionComponent","dataSource":"{642A0320-F71B-444A-A874-1B066E28A60D}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EIf your card is lost, stolen or being misused you can contact us 24 hours a day, 7 days a week by calling our emergency line on:\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\u003Cstrong\u003E0800 032 7075\u003C\u002Fstrong\u003E if you&rsquo;re calling from the UK.\u003C\u002Fli\u003E\n \u003Cli\u003E\u003Cstrong\u003E+44 1442 422929\u003C\u002Fstrong\u003E if you&rsquo;re calling from outside the UK.\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"87114901-410d-4f1f-aa0a-8b01ff164053","componentName":"ContentAccordionSectionComponent","dataSource":"{8A51D9F5-184E-4D4C-BDC7-08B836D61FCC}","params":{},"fields":{"data":{"datasource":{"title":{"value":"I want to dispute a transaction"},"isOpen":{"value":""},"anchorId":{"value":"section6"}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"e5c42132-cfaa-47d5-98f8-14a71b036869","componentName":"AdditionalContentSectionComponent","dataSource":"{542B645D-2ADA-4578-B796-16F0482FAE6F}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003ECheck out our \u003Ca href=\"https:\u002F\u002Fwww.hsbc.co.uk\u002Fhelp\u002Fcard-support\u002Ftransaction-support\u002F\"\u003Equery transactions page\u003C\u002Fa\u003E for hints and tips to help you identify why you may not recognise the transaction.\u003C\u002Fp\u003E\n\u003Cp\u003EIf there&rsquo;s a card payment which you recognise, but wish to dispute, you can call Business Telephone Banking between Monday to Friday, 08:00 to 20:00 and Saturday, 08:00 to 14:00 on:\u003C\u002Fp\u003E\n\u003Cul\u003E\n \u003Cli\u003E\u003Cstrong\u003E03457 60 60 60\u003C\u002Fstrong\u003E if you&rsquo;re calling from the UK.\u003C\u002Fli\u003E\n \u003Cli\u003E\u003Cstrong\u003E+44 1226 260 878\u003C\u002Fstrong\u003E if you&rsquo;re calling from outside the UK.\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"8aafe3db-e5a7-4a5d-93da-f35c41cc9412","componentName":"ContentAccordionSectionComponent","dataSource":"{7A0A37CC-F70A-4F2A-96DF-6BEBB6B1B2A4}","params":{},"fields":{"data":{"datasource":{"title":{"value":"Other support"},"isOpen":{"value":""},"anchorId":{"value":""}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"6ee73b8f-5ab4-41e4-871e-cf2bac4ef093","componentName":"AdditionalContentSectionComponent","dataSource":"{7000459E-B591-4DE6-85E4-387A953A7B2F}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EThere may be other reasons you suspect you&rsquo;ve been a victim of fraud or cybercrime. Please contact your Relationship Manager (if you have one) or contact our Business Telephone Banking team on \u003Cstrong\u003E03457 60 60 60 \u003C\u002Fstrong\u003Eor if you&rsquo;re outside the UK, it&rsquo;s \u003Cstrong\u003E+44 1226 260 878.\u003C\u002Fstrong\u003E If you need a Text Relay service, you can download the &lsquo;Relay UK&rsquo; app and call our number from within it. For other accessible ways to contact us, please visit our \u003Ca href=\"\u002Fen-gb\u002Fsolutions\u002Faccessibility\"\u003EAccessibility page\u003C\u002Fa\u003E\u003Ca href=\"https:\u002F\u002Fwww.business.hsbc.uk\u002Fen-gb\u002Feveryday-banking\u002Fways-to-bank\u002Fhelp-and-support\u002Faccessibility\"\u003E.\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\u003Cp\u003E\n\u003Ca href=\"\u002Fen-gb\u002Fcampaigns\u002Fbib-help-centre\"\u003Ebusiness.hsbc.uk\u002Fbib-help-centre\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.hsbcnet.com\u002Fgbm\u002Fabout-hsbcnet\u002Fsecurity-alerts\" target=\"_blank\"\u003Ehsbcnet.com\u002Fgbm\u002Fabout-hsbcnet\u002Fsecurity-alerts\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.cardwatch.org.uk\u002F\" target=\"_blank\"\u003Ecardwatch.org.uk\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.chipandpin.co.uk\u002F\" target=\"_blank\"\u003Echipandpin.co.uk\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.fca.org.uk\u002F\" target=\"_blank\"\u003Efca.org.uk\u002F\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.cifas.org.uk\u002F\" target=\"_blank\"\u003Ecifas.org.uk\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.equifax.co.uk\u002F\" target=\"_blank\"\u003Eequifax.co.uk\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.identitytheft.org.uk\u002F\" target=\"_blank\"\u003Eidentitytheft.org.uk\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"https:\u002F\u002Fwww.getsafeonline.org\u002Fbusiness\u002F\" target=\"_blank\"\u003Egetsafeonline.org\u002Fbusiness\u002F\u003C\u002Fa\u003E\u003Cbr\u003E\n\u003Ca rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.actionfraud.police.uk\u002Fsmall-businesses-know-your-business\" target=\"_blank\"\u003Eactionfraud.police.uk\u002Fsmall-businesses-know-your-business\u003C\u002Fa\u003E\u003C\u002Fp\u003E"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}},{"uid":"7550a924-d81f-443e-8db9-202c62adc8ce","componentName":"ContentAccordionSectionComponent","dataSource":"{A3EA8F19-3BA1-48AB-8BEB-3E8EC07C305F}","params":{},"fields":{"data":{"datasource":{"title":{"value":"APP Scams – new rules on reimbursement"},"isOpen":{"value":""},"anchorId":{"value":""}}}},"placeholders":{"jss-content-accordion-components":[{"uid":"4f63901c-d15a-4946-b426-05620a681f1d","componentName":"AdditionalContentSectionComponent","dataSource":"{54BC7F78-6B1E-454A-95F2-7B6EFEF76C8E}","params":{},"fields":{"sectionContent":{"value":"\u003Cp\u003EFrom \u003Cstrong\u003E7 October 2024\u003C\u002Fstrong\u003E, new rules will come into effect for eligible customers who become the victim of an APP scam and request reimbursement. These new rules will apply to UK sterling Faster Payments and CHAPS payments made on or after 7 October 2024.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EWho is eligible to claim?\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\n\u003Cp\u003EEligible customers are consumers, micro-enterprises and small charities.\u003C\u002Fp\u003E\n\n\u003Cp\u003EA micro-enterprise is one that employs fewer than ten people and has either an annual turnover or annual balance sheet total that does not exceed €2 million or sterling equivalent.\u003C\u002Fp\u003E\n\n\u003Cp\u003EA small charity is a charity as defined by the Charities Act 2011, Charities and Trustee Investment (Scotland) Act 2005 or the Charities Act (Northern Ireland) 2008 with an annual income of less than £1 million per year.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EWhat’s an APP scam?\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\n\u003Cp\u003EAn APP scam occurs when a scammer tricks you into making a payment to an account outside your control and the recipient isn’t the person you intended to pay, or the payment wasn’t for the purpose that you originally intended.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EIf you need to make a claim\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\n\u003Cp\u003EIf you’ve authorised a bank transfer or bill payment and suspect you’ve been the victim of scam, call us straight away.\u003C\u002Fp\u003E\n\n\u003Cp\u003EIf you make a claim, it will be assessed on a case-by-case basis considering the evidence from you, the bank that received the payment and, where relevant, third parties such as the police. Any information requested from you will be used to help us to progress your claim.\u003C\u002Fp\u003E\n\n\u003Cp\u003EWe’ll aim to process your claim within \u003Cstrong\u003E35 days\u003C\u002Fstrong\u003E.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EWhat can you claim?\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\n\u003Cp\u003EThere’s a maximum limit for reimbursement of \u003Cstrong\u003E£85,000\u003C\u002Fstrong\u003E per claim and we may deduct an excess of \u003Cstrong\u003E£100\u003C\u002Fstrong\u003E from the reimbursement.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EWhat won’t be covered?\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n\n\u003Cp\u003EYou may not be entitled to reimbursement under the new rules if:\u003C\u002Fp\u003E\n\n\u003Cul\u003E\n \u003Cli\u003Ethe payment was sent to another account you control\u003C\u002Fli\u003E\n \u003Cli\u003Ethe payment was sent to or from an account outside the UK\u003C\u002Fli\u003E\n \u003Cli\u003Eyou didn’t agree to the payment being sent\u003C\u002Fli\u003E\n \u003Cli\u003Ethere’s a civil dispute between you and the person or business that received the payment\u003C\u002Fli\u003E\n \u003Cli\u003Eyou’ve been extremely careless when making the payment including ignoring warnings from us and\u002For the police that it was likely to be a scam\u003C\u002Fli\u003E\n \u003Cli\u003Ewe reasonably suspect fraud on your part, or\u003C\u002Fli\u003E\n \u003Cli\u003Eit’s more than 13 months since you made the last payment\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\n\u003Cp\u003EThe new rules also don’t apply to:\u003C\u002Fp\u003E\n\n\u003Cul\u003E\n \u003Cli\u003Epayments made before 7 October 2024\u003C\u002Fli\u003E\n \u003Cli\u003Epayments made using your debit or credit cards, cheques, or cash, international payments; or\u003C\u002Fli\u003E\n \u003Cli\u003Epayments sent to or received from credit unions, municipal banks or national savings banks.\u003C\u002Fli\u003E\n\u003C\u002Ful\u003E\n\n\u003Cp\u003EThese payments will still be investigated and you may still be reimbursed, so it’s important to report them.\u003C\u002Fp\u003E\n\n\u003Cp\u003E\u003Cstrong\u003EFor more information on the different types of scams and how to protect your business, please visit our \u003Ca href=\"\u002Fen-gb\u002Fcampaigns\u002Fhsbc-business-banking-fraud-centre\"\u003EFraud Centre\u003C\u002Fa\u003E.\u003C\u002Fstrong\u003E\u003C\u002Fp\u003E\n"},"sectionTitle":{"value":""},"sectionTitleStyle":{"id":"67a1a3dd-8223-400a-9a2f-74e4082da7d0","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftitle-styles\u002Fh2","fields":{"title":{"value":"H2"},"Task ID":{"value":""}}},"anchorId":{"value":""},"Task ID":{"value":""}}}]}}]}},{"uid":"2bd8ef1c-9e68-4992-9fcb-7c1113601156","componentName":"SectionDividerComponent","dataSource":"","params":{}},{"uid":"070c92fb-3111-4c0f-8856-6790f5fb744b","componentName":"TextImageComponent","dataSource":"{89C0106B-FD97-4D74-8E53-3044928BE417}","params":{},"fields":{"callToActionText":{"value":" "},"image":{"value":{"src":"\u002F-\u002Fmedia\u002Fmedia\u002Fuk\u002Fimages\u002Fcampaigns\u002Ffraud-hub-image2.jpg?h=700&iar=0&w=488&hash=490E1C1394363BFF007295D6AE01EE20","alt":" Latest news and articles about frauds and ransomware on a mobile","width":"488","height":"700","title":" Latest news and articles about frauds and ransomware on a mobile"}},"callToActionTarget":{"value":{"href":""}},"displayAsButton":{"value":false},"analyticsCallToActionType":{"id":"e41da20b-5f60-415b-95fa-cdf3371dcda8","url":"\u002Fsitecore\u002Fcontent\u002Fwebsites\u002Ffeeds-global-content\u002Ftealium-tracking-values\u002Fanalytics-category\u002Fcta-type\u002Fcta","fields":{"valueName":{"value":"cta"},"Task ID":{"value":""}}},"analyticsContentBrowsingCategory":null,"analyticsCategory":null,"applySvbTheme":{"value":false},"sectionContent":{"value":"\u003Cp\u003EThe HSBC Fraud and Cyber Awareness app keeps you up to date with current scams, fraud trends and guides to help protect you and your money.\u003C\u002Fp\u003E\n\u003Cp\u003EGet the latest alerts straight to your phone. You can also share content to your social channels and test your knowledge with our range of quizzes.\u003C\u002Fp\u003E\n\u003Cp\u003EWhether you're a HSBC customer or not, download this free app, by simply searching 'HSBC Fraud and Cyber Awareness' on the iOS or android app store today.\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Ca href=\"https:\u002F\u002Fapps.apple.com\u002Fapp\u002Fhsbc-fraud-and-cyber-awareness\u002Fid1550262127\"\u003EiOS\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Ca href=\"https:\u002F\u002Fplay.google.com\u002Fstore\u002Fapps\u002Fdetails?id=uk.co.hsbc.hsbcukfraudawareness\"\u003EAndroid\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\u003Cp\u003E\u003Ca href=\"\u002F-\u002Fmedia\u002Flibrary\u002Fbusiness-uk\u002Fpdfs\u002Ffraud-and-cyber-awareness-app-app-terms.pdf\"\u003EFraud and Cyber awareness app - app terms (PDF, 79KB)\u003C\u002Fa\u003E\u003C\u002Fp\u003E\n\n\u003Cp\u003EAvailable in the UK, UAE, Algeria, Bahrain, Egypt, Kuwait, Oman, Qatar and 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