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Those should not be overridden to avoid issues */ --root-heading-color: 40, 40, 40; --root-text-color: 40, 40, 40; --root-background: 255, 255, 255; --root-border-color: 223, 223, 223; --root-primary-button-background: 38, 43, 43; --root-primary-button-text-color: 255, 255, 255; --base-font-size: 15px; --heading-font-family: Poppins, sans-serif; --heading-font-weight: 700; --heading-font-style: normal; --heading-text-transform: normal; --text-font-family: Poppins, sans-serif; --text-font-weight: 400; --text-font-style: normal; --text-font-bold-weight: 600; /* Typography (font size) */ --heading-xxsmall-font-size: 11px; --heading-xsmall-font-size: 11px; --heading-small-font-size: 12px; --heading-large-font-size: 36px; --heading-h1-font-size: 36px; --heading-h2-font-size: 26px; --heading-h3-font-size: 26px; --heading-h4-font-size: 24px; --heading-h5-font-size: 20px; --heading-h6-font-size: 16px; /* Control the look and feel of the theme by changing radius of various elements */ --button-border-radius: 0px; --block-border-radius: 0px; --block-border-radius-reduced: 0px; --color-swatch-border-radius: 0px; /* Button size */ --button-height: 48px; --button-small-height: 40px; /* Form related */ --form-input-field-height: 48px; --form-input-gap: 16px; --form-submit-margin: 24px; /* Product listing related variables */ --product-list-block-spacing: 32px; /* Video related */ --play-button-background: 255, 255, 255; --play-button-arrow: 40, 40, 40; /* RTL support */ --transform-logical-flip: 1; --transform-origin-start: left; --transform-origin-end: right; /* Other */ --zoom-cursor-svg-url: url(//wearejolies.com/cdn/shop/t/168/assets/zoom-cursor.svg?v=172891867959524825321732035775); --arrow-right-svg-url: url(//wearejolies.com/cdn/shop/t/168/assets/arrow-right.svg?v=68514796191813554541732035775); --arrow-left-svg-url: url(//wearejolies.com/cdn/shop/t/168/assets/arrow-left.svg?v=57802358627795424921732035775); /* Some useful variables that we can reuse in our CSS. 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254, 251, 196; --primary-button-text-color: 38, 43, 43; --section-background: 250, 248, 242; z-index: 2147483648; /* Make sure it goes over header */position: relative;top: 0; } @media screen and (max-width: 740px) {#shopify-section-announcement-bar {z-index: 2147482999;}} @media screen and (min-width: 741px) { :root { --enable-sticky-announcement-bar: 0; } #shopify-section-announcement-bar {position: relative;} } </style><section> <announcement-bar class="announcement-bar "><div class="announcement-bar__list"><announcement-bar-item has-content class="announcement-bar__item" ><div class="announcement-bar__message text--small"><p>Friday Solidaire : <button class="link" data-action="open-content">20% de remise sur TOUT 💖🌈✨</button></p></div><div hidden class="announcement-bar__content "> <div class="announcement-bar__content-overlay"></div> <div class="announcement-bar__content-overflow"> <div class="announcement-bar__content-inner"> <button type="button" class="announcement-bar__close-button tap-area" data-action="close-content"> <span class="visually-hidden">Fermer</span><svg focusable="false" width="14" height="14" class="icon icon--close " viewBox="0 0 14 14"> <path d="M13 13L1 1M13 1L1 13" stroke="currentColor" stroke-width="1.3" fill="none"></path> </svg></button><div class="announcement-bar__content-text-wrapper"> <div class="announcement-bar__content-text text-container"><span class="heading h5">🌟 20% de remise sur tout* 🌟</span><h3><strong>Et les prix dégressifs sont maintenus !</strong> </h3><p>L'idée n'est pas de vous pousser à surconsommer, mais plutôt de participer à une démarche éthique et responsable, en soutenant une cause importante. : nous appelons ça <strong>le Friday Solidaire</strong>. </p><p>Alors pour toute commande passée jusqu'au 2 décembre 2024, <strong>nous donnerons 1 article à l'association ADSF</strong> <em>(Agir pour la Santé des Femmes)</em>, qui vise à améliorer l'accompagnement et l'état de santé 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240w, //wearejolies.com/cdn/shop/files/mega-menu-culotte-4_480x.jpg?v=1729627474 480w"> </div><p class="mega-menu__heading heading heading--small">Sexy</p></a><a href="https://wearejolies.com/collections/jolies-culottes?sort_by=manual&filter.p.m.filter.design=Uni&filter.p.m.filter.design=Paillettes" class="mega-menu__image-push image-zoom"><div class="mega-menu__image-wrapper"> <img class="mega-menu__image" loading="lazy" sizes="240px" height="480" width="480" alt="" src="//wearejolies.com/cdn/shop/files/mega-menu-culotte-basique_480x.jpg?v=1726145551" srcset="//wearejolies.com/cdn/shop/files/mega-menu-culotte-basique_240x.jpg?v=1726145551 240w, //wearejolies.com/cdn/shop/files/mega-menu-culotte-basique_480x.jpg?v=1726145551 480w"> </div><p class="mega-menu__heading heading heading--small">Basics</p></a></div></div> </div> </div></li><li class="header__linklist-item has-dropdown" data-item-title="Brassières"> <a class="header__linklist-link link--animated" 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loading="lazy" sizes="240px" height="480" width="480" alt="" src="//wearejolies.com/cdn/shop/files/mega-menu-bonnet-a-g-2_480x.jpg?v=1726129081" srcset="//wearejolies.com/cdn/shop/files/mega-menu-bonnet-a-g-2_240x.jpg?v=1726129081 240w, //wearejolies.com/cdn/shop/files/mega-menu-bonnet-a-g-2_480x.jpg?v=1726129081 480w"> </div><p class="mega-menu__heading heading heading--small">Bonnets A-D</p></a><a href="/collections/brassieres-grandes-tailles" class="mega-menu__image-push image-zoom"><div class="mega-menu__image-wrapper"> <img class="mega-menu__image" loading="lazy" sizes="240px" height="1080" width="1080" alt="" src="//wearejolies.com/cdn/shop/files/Big-bra-3_720x.jpg?v=1709215118" srcset="//wearejolies.com/cdn/shop/files/Big-bra-3_240x.jpg?v=1709215118 240w, //wearejolies.com/cdn/shop/files/Big-bra-3_480x.jpg?v=1709215118 480w, //wearejolies.com/cdn/shop/files/Big-bra-3_720x.jpg?v=1709215118 720w"> </div><p class="mega-menu__heading heading heading--small">Bonnets D - G</p></a><a href="/collections/brassieres-femme-coton-bio" class="mega-menu__image-push image-zoom"><div class="mega-menu__image-wrapper"> <img class="mega-menu__image" loading="lazy" sizes="240px" height="480" width="480" alt="" src="//wearejolies.com/cdn/shop/files/mega-menu-barriere-coton_59079128-5e78-45e8-b3cc-a0021707f11c_480x.jpg?v=1726149369" srcset="//wearejolies.com/cdn/shop/files/mega-menu-barriere-coton_59079128-5e78-45e8-b3cc-a0021707f11c_240x.jpg?v=1726149369 240w, //wearejolies.com/cdn/shop/files/mega-menu-barriere-coton_59079128-5e78-45e8-b3cc-a0021707f11c_480x.jpg?v=1726149369 480w"> </div><p class="mega-menu__heading heading heading--small">Coton Bio</p></a><a href="/collections/sexy-brassieres" class="mega-menu__image-push image-zoom"><div class="mega-menu__image-wrapper"> <img class="mega-menu__image" loading="lazy" sizes="240px" height="480" width="480" alt="" src="//wearejolies.com/cdn/shop/files/mega-menu-brassiere--2_480x.jpg?v=1729627494" srcset="//wearejolies.com/cdn/shop/files/mega-menu-brassiere--2_240x.jpg?v=1729627494 240w, //wearejolies.com/cdn/shop/files/mega-menu-brassiere--2_480x.jpg?v=1729627494 480w"> </div><p class="mega-menu__heading heading heading--small">Sexy</p></a><a href="/collections/1-brassiere-1-culotte-40" class="mega-menu__image-push image-zoom"><div class="mega-menu__image-wrapper"> <img class="mega-menu__image" loading="lazy" sizes="240px" height="480" width="480" alt="" src="//wearejolies.com/cdn/shop/files/mega-menu-barriere-culotte-2_480x.jpg?v=1726129081" srcset="//wearejolies.com/cdn/shop/files/mega-menu-barriere-culotte-2_240x.jpg?v=1726129081 240w, //wearejolies.com/cdn/shop/files/mega-menu-barriere-culotte-2_480x.jpg?v=1726129081 480w"> </div><p class="mega-menu__heading heading heading--small">1 brassière + 1 culotte</p></a></div></div> </div> </div></li><li class="header__linklist-item has-dropdown" data-item-title="Culottes menstruelles"> <a class="header__linklist-link 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heading--xsmall">On vous dit tout !</p></a></div> </collapsible-content></li><li class="mobile-nav__item" data-level="1"><button is="toggle-button" class="mobile-nav__link heading h5" aria-controls="mobile-menu-5" aria-expanded="false"> <span>Culottes</span> <span class="animated-plus"></span> </button> <collapsible-content id="mobile-menu-5" class="collapsible"><ul class="mobile-nav list--unstyled" role="list"><li class="mobile-nav__item" data-level="2"><a href="/collections/jolies-culottes" class="mobile-nav__link">TOUT VOIR</a></li><li class="mobile-nav__item" data-level="2"><a href="/collections/culottes-femme" class="mobile-nav__link">Culottes</a></li><li class="mobile-nav__item" data-level="2"><a href="/collections/culottes-taille-haute-femme" class="mobile-nav__link">Culottes taille haute</a></li><li class="mobile-nav__item" data-level="2"><a href="/collections/culottes-bloomers-femme" class="mobile-nav__link">Bloomers</a></li><li class="mobile-nav__item" data-level="2"><a 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srcset="//wearejolies.com/cdn/shop/files/mega-menu-culotte-coton_270x.jpg?v=1726129081 270w, //wearejolies.com/cdn/shop/files/mega-menu-culotte-coton_480x.jpg?v=1726129081 480w"><p class="mobile-nav__image-heading heading heading--xsmall">Coton Bio</p></a><a href="/collections/culottes-imprimes" class="mobile-nav__image-push"><img class="mobile-nav__image" loading="lazy" sizes="270px" height="480" width="480" alt="" src="//wearejolies.com/cdn/shop/files/mega-menu-culotte-imprimee_480x.jpg?v=1726129082" srcset="//wearejolies.com/cdn/shop/files/mega-menu-culotte-imprimee_270x.jpg?v=1726129082 270w, //wearejolies.com/cdn/shop/files/mega-menu-culotte-imprimee_480x.jpg?v=1726129082 480w"><p class="mobile-nav__image-heading heading heading--xsmall">Imprimés</p></a><a href="/collections/sexy-culottes" class="mobile-nav__image-push"><img class="mobile-nav__image" loading="lazy" sizes="270px" height="480" width="480" alt="" 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'' if (customer_id) { mainElements.innerHTML = `<iframe allow="clipboard-read; clipboard-write" id="wewiink-container" style="width: 100%;border: 0;" src="https://play.loyoly.io/play/wearejolies/3310435/program/shopify/embedded?langcode=${langcode}&vh=${viewportHeight}&offset=${offset}&anchor=${anchor}&customer_id=${customer_id}&currencycode=${currencycode}&currencyrate=${currencyrate}" height="100vh"></iframe>` } else { mainElements.innerHTML = `<iframe allow="clipboard-read; clipboard-write" id="wewiink-container" style="width: 100%;border: 0;" src="https://play.loyoly.io/play/wearejolies/3310435/program/shopify/embedded?langcode=${langcode}&vh=${viewportHeight}&offset=${offset}&anchor=${anchor}&currencycode=${currencycode}&currencyrate=${currencyrate}" height="100vh"></iframe>` } const script = document.createElement('script'); script.src = 'https://assets.loyoly.io/public/scripts/resize.js'; script.async = true; document.body.appendChild(script); } </script> </div></div> </section> </div><div id="shopify-section-template--24021229863250__faq_XVYdbE" class="shopify-section shopify-section--faq"><style> #shopify-section-template--24021229863250__faq_XVYdbE {--secondary-background: 245, 245, 245; --heading-color: 40, 40, 40; --text-color: 40, 40, 40; --section-background: 255, 255, 255; } </style><section class="section "> <div class="section__color-wrapper"> <div class="container"> <div class=""><header class="section__header text-container"><h1 class="heading h2">FAQ</h1></header><div class="faq"><div class="faq__wrapper" itemscope itemtype="https://schema.org/FAQPage"><h2 id="category-template--24021229863250__faq_XVYdbE-category_RjE3F9" class="faq__category heading h6 anchor" >Programme de fidélité</h2><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_BzVQmR" aria-expanded="false" itemprop="name">Comment fonctionne le programme de fidélité ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_BzVQmR" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Vous cumulez des points à chaque achat sur notre site lorsque vous êtes connecté·e à votre compte pour passer commande. Pour chaque euro dépensé, vous gagnez 1 point. </p><p>Vous pouvez également gagner des points en accomplissant des missions, comme nous suivre sur Instagram par exemple ! </p><p>Retrouvez les missions dans la section <strong>"Comment gagner des points"</strong> de votre tableau de bord.</p><p>Vous pourrez ensuite échanger vos points cumulés contre des bons d'achat exclusifs ou encore des cadeaux ! 🤩</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_JfyfcH" aria-expanded="false" itemprop="name">Comment rejoindre le programme ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_JfyfcH" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>C’est simple : il vous suffira de créer votre compte gratuitement <a href="https://wearejolies.com/account/register" title="Création compte We Are Jolies">sur cette page</a> ! Vous recevrez automatiquement toutes nos dernières news, des nouveautés en exclusivité, et des promotions.</p><p>Si vous avez déjà un compte chez nous, bonne nouvelle : vous faites déjà partie du programme ! 🥰</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_eqMMQ9" aria-expanded="false" itemprop="name">Où puis-je trouver toutes les informations relatives à mon compte ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_eqMMQ9" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>La page de fidélité sur laquelle vous vous trouvez actuellement est votre référence pour tous vos points et avantages. Vous pouvez accéder à toutes vos informations en visitant celle-ci.</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_gU9Xgi" aria-expanded="false" itemprop="name">Que faire si j'ai une ancienne adresse e-mail ou plusieurs adresses e-mail et que je souhaite combiner mes comptes et mes points ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_gU9Xgi" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p><a href="https://wearejolies.com/pages/contact" title="Contact We Are Jolies">Contactez-nous via notre formulaire</a> et notre équipe se fera un plaisir de vous aider à fusionner vos comptes !</p> </div> </collapsible-content> </div><h2 id="category-template--24021229863250__faq_XVYdbE-category_yen4iT" class="faq__category heading h6 anchor" >Points de fidélité</h2><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_yRrRBy" aria-expanded="false" itemprop="name">Comment les points sont-ils convertis en euros ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_yRrRBy" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>1€ dépensé sur notre site = 1 point gagné<br/><br/>Pour info, les grades supérieurs du programme gagnent plus de points :</p><p>Lorsque vous passez au grade “Fabuleuse”, vous gagnez 1,25 fois plus de points et lorsque vous passez au grade “Bombastique”, vous gagnez 1,5 fois plus de points.</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_N7Dzd7" aria-expanded="false" itemprop="name">Y a-t-il une limite au nombre de points que je peux accumuler ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_N7Dzd7" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Non, il n'y a pas de limite ! Vous aurez toujours la possibilité de gagner plus de points en passant commande chez nous. 🥳</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_jewkDB" aria-expanded="false" itemprop="name">Pourquoi n'ai-je pas gagné de points sur mon achat ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_jewkDB" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Assurez-vous d’être bien connecté·e à votre compte client et vérifiez que vous n’ayez pas passé commande accidentellement avec une autre adresse mail. </p><p>Vous devez être connecté·e lorsque vous passez commande pour gagner des points. Si vous l'avez fait par inadvertance, <a href="https://wearejolies.com/pages/contact" title="Contact We Are Jolies">contactez-nous via notre formulaire</a> pour que nous puissions appliquer vos points à votre compte. Vous ne recevrez pas de points non plus si vous retournez votre achat ou si votre achat est annulé pour une quelconque raison. </p><p>Veuillez noter que les points gagnés pour un achat que vous retournez par la suite seront déduits de votre solde de points.</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_BcRYPi" aria-expanded="false" itemprop="name">J'aurais dû gagner des points pour un achat/une action effectuée, mais je n'ai pas vu le solde de mon compte changer. Ai-je été crédité·e ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_BcRYPi" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Si vous avez l'impression d'avoir gagné des points mais qu'ils n'apparaissent pas sur votre compte, essayez de vous déconnecter puis de vous reconnecter pour commencer. </p><p>Vérifiez l'historique de vos récompenses au sein des missions/récompenses pour voir si les points ont été ajoutés sans que vous ne vous en rendiez compte. L'historique de vos récompenses vous indiquera le nombre de points gagnés, comment, et quand ils ont été gagnés.</p><p>Si vous avez toujours l'impression que votre solde de points est inexact, vous pouvez contacter notre équipe à l’adresse hello@wearejolies.com et nous examinerons le problème pour vous.</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_xaMJ7F" aria-expanded="false" itemprop="name">Puis-je retourner ma commande si j'ai échangé des points de fidélité contre une remise ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_xaMJ7F" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Absolument. Si vous retournez la totalité de votre commande, nous vous rembourserons le montant total dépensé après application de la remise. Les points que vous aurez utilisés pour obtenir la remise seront également ajoutés à votre compte de récompenses.<br/>Les récompenses ne peuvent pas être cumulées avec d'autres offres disponibles sur le site.</p> </div> </collapsible-content> </div><h2 id="category-template--24021229863250__faq_XVYdbE-category_atctxz" class="faq__category heading h6 anchor" >Missions</h2><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_PTgfcJ" aria-expanded="false" itemprop="name">Quels sont les moyens les plus simples de gagner des points ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_PTgfcJ" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>C’est notre (petite) manière à nous de vous remercier ! 😍</p><p>En plus de gagner des points grâce à vos achats, vous pouvez accomplir certaines missions, telles qu’ajouter votre date d'anniversaire ou encore nous suivre sur Instagram et TikTok par exemple ! </p><p>Nous allons rajouter d’autres missions dans le futur, alors n’hésitez pas à revenir sur cette page régulièrement pour pouvoir les réaliser et gagner encore plus de points. Nous vous enverrons aussi un mail pour vous prévenir si vous êtes abonné·e à notre newsletter ! 😇</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_wUxB4y" aria-expanded="false" itemprop="name">Je suis déjà abonné·e à votre compte Instagram et TikTok, comment gagner les 10 points ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_wUxB4y" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Pour obtenir les 10 points pour chaque réseau social, il vous suffit de cliquer sur les boutons dédiés sur la page du programme de fidélité. Vos points s'ajouteront automatiquement à votre compte même si vous faites déjà partie de la communauté ! 🥺</p> </div> </collapsible-content> </div><h2 id="category-template--24021229863250__faq_XVYdbE-category_VGHB8V" class="faq__category heading h6 anchor" >Grades VIP</h2><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_C4YrVR" aria-expanded="false" itemprop="name">Comment mon grade est-il déterminé ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_C4YrVR" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Votre grade est déterminé par le montant total dépensé au cours des 12 derniers mois :</p><p>Le grade "Jolie" est le grade standard, lorsque vous créez un compte.</p><p>Pour atteindre le grade "Fabuleuse", vous devez dépenser 250€ minimum.</p><p>Pour atteindre le grade "Bombastique", vous devez dépenser 500€ minimum.</p><p>Une fois les conditions remplies, vous passerez instantanément au grade supérieur et vous aurez accès aux avantages de ce grade pendant les 12 prochains mois.</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_aeEFa9" aria-expanded="false" itemprop="name">Comment puis-je savoir à quel grade je suis actuellement ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_aeEFa9" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Lorsque vous êtes connecté à votre compte client, votre espace “Mon compte” sur la page du programme de fidélité (sur laquelle vous vous trouvez actuellement) répertorie tous les grades. Votre grade actuel et ses avantages seront mis en évidence par un encadré.</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_qdipcg" aria-expanded="false" itemprop="name">Comment saurai-je si j'ai atteint un nouveau palier ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_qdipcg" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Lorsque votre total dépensé franchira le seuil d'un grade, vous recevez un e-mail vous souhaitant la bienvenue dans ce nouveau grade ! 🤗</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_hPYiJq" aria-expanded="false" itemprop="name">Est-ce que je peux perdre mon grade ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_hPYiJq" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Une fois que vous avez atteint le grade "Fabuleuse" ou "Bombastique", vous conservez celui-ci pendant un an à partir de la date à laquelle vous l'avez obtenu !</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_J4wF3E" aria-expanded="false" itemprop="name">Comment la livraison gratuite est-elle appliquée lors du paiement ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_J4wF3E" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>En tant que membre du grade "Bombastique", la livraison sera gratuite en France Métropolitaine lors de la validation de votre commande grâce à votre code promotionnel unique, mais n'oubliez pas de vous assurer que vous êtes bien connecté·e à votre compte ! 🤓</p><p>Vous obtiendrez ce code par email ; il sera également disponible via le profil de votre compte.</p><p>Ce code sera valable jusqu'à la date d'expiration de votre grade "Bombastique" !</p> </div> </collapsible-content> </div><h2 id="category-template--24021229863250__faq_XVYdbE-category_UeB3r3" class="faq__category heading h6 anchor" >Parrainage</h2><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_ymqtTa" aria-expanded="false" itemprop="name">J'ai reçu un message d'erreur lorsque j'ai parrainé des amis. Qu'est-ce qui n'a pas fonctionné ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_ymqtTa" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Mince, nous sommes navrés de lire cela 😥 !</p><p>Le cas d’usage le plus fréquent est qu'il y a eu une erreur de frappe dans l’adresse mail que vous avez saisie. Nous vous recommandons de retenter le coup en vérifiant bien l’adresse mail. Veuillez nous contacter <a href="https://wearejolies.com/pages/contact" title="Formulaire contact We Are Jolies">via notre formulaire de contact</a> si vous avez besoin d'aide !</p> </div> </collapsible-content> </div><div class="faq__item" itemscope itemprop="mainEntity" itemtype="https://schema.org/Question"> <button is="toggle-button" class="collapsible-toggle text--strong" aria-controls="block-template--24021229863250__faq_XVYdbE-question_xCgw9R" aria-expanded="false" itemprop="name">J'ai parrainé plusieurs amis mais je n'ai reçu aucun point pour cela. Dois-je faire quelque chose d'autre ?<span class="animated-plus"></span> </button> <collapsible-content id="block-template--24021229863250__faq_XVYdbE-question_xCgw9R" class="collapsible anchor" itemscope itemprop="acceptedAnswer" itemtype="https://schema.org/Answer" > <div class="collapsible__content text-container" itemprop="text"> <p>Tout d’abord, merci un million de fois de nous avoir fait connaître à vos ami·es ! 💗</p><p>Les ami·es parrainé·es doivent passer commande pour que vous puissiez tous deux recevoir les récompenses de parrainage. De plus, le parrainage doit être effectué via la section parrainage sur la page de fidélité.</p><p>Les points seront ajoutés à votre compte dès que votre ami(e) aura passé sa première commande sur notre site. Vous recevrez alors un e-mail vous informant que l'un de vos filleuls a effectué un achat en utilisant votre code, et qu'une récompense a été ajoutée à votre compte.</p> </div> </collapsible-content> </div></div> </div> </div> </div> </div> </section> </div> <div id="shopify-section-static-text-with-icons" class="shopify-section shopify-section--text-with-icons"><style> #shopify-section-static-text-with-icons {--heading-color: 38, 43, 43; --text-color: 38, 43, 43; --section-background: 254, 251, 196; --vertical-breather: 40px; /* Inner spacing is smaller on this section */ } </style> <section class="section section--flush"> <div class="section__color-wrapper"> <div class="container vertical-breather"> <native-carousel class="text-with-icons"> <div class="text-with-icons__list hide-scrollbar mob2"><native-carousel-item id="block-static-text-with-icons-static-text-with-icons-0" class="text-with-icons__item" > <div class="text-with-icons__icon-wrapper"> <img 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