RNA Medical Frequently Asked Questions

<!doctype html> <html> <head> <meta charset="utf-8">  <meta name="viewport" id="vp" content="initial-scale=1.0,user-scalable=no,maximum-scale=1,width=device-width" />  <meta name="viewport" id="vp" content="initial-scale=1.0,user-scalable=no,maximum-scale=1" media="(device-height: 568px)" /> <script async src="https://www.googletagmanager.com/gtag/js?id=UA-130119311-1"></script> <script> window.dataLayer = window.dataLayer || []; function gtag(){dataLayer.push(arguments);} gtag('js', new Date()); gtag('config', 'UA-130119311-1'); </script> <link rel="apple-touch-icon" href="//newrna.bionostics.net/iphonehomeicon.png"/> <link rel="stylesheet" type="text/css" href="/res/css/css.php?pg=abtus"> <link rel="stylesheet" href="//code.jquery.com/mobile/1.4.3/jquery.mobile-1.4.3.min.css" /> <script language="javascript" type="text/javascript" src="/res/js/jq.js"></script> <script language="javascript" type="text/javascript" src="/res/js/js.php?pg=abtus"></script> <script src="//code.jquery.com/mobile/1.4.3/jquery.mobile-1.4.3.min.js"></script>  <script>(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start': new Date().getTime(),event:'gtm.js'});var f=d.getElementsByTagName(s)[0], j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src= 'https://www.googletagmanager.com/gtm.js?id='+i+dl;f.parentNode.insertBefore(j,f); })(window,document,'script','dataLayer','GTM-PBHVVBQ');</script>  <title>RNA Medical Frequently Asked Questions</title> </head> <body>  <noscript><iframe src="https://www.googletagmanager.com/ns.html?id=GTM-PBHVVBQ" height="0" width="0" style="display:none;visibility:hidden"></iframe></noscript>  <div id="pgframe"> <div id="ilo" style="visibility:hidden;position:absolute">0</div> <div id="head"> <div id="head"> <div id="hdglass"> <div id="hdbg1"> <div id="hdbg2"> <div id="hdbg3"> <div id="headgloss"> </div> </div> </div> </div> </div> <a href="/index.php" data-ajax="false"><span id="homelink"></span></a> <span id="headhomemnuitm"> <ul> <a href="/index.php" data-ajax="false"><li class="sel">Home</li></a> <hr /> </ul> </span> </div> </div> <div id="body"> <div id="c1" class="col"> <div id="menu"> <ul> <a href="/aboutus.php" data-ajax="false"><li class="sel">About RNA Medical</li></a> <hr /> <a href="/products.php?type=0" data-ajax="false"><li>Products</li></a> <hr /> <a href="/stats.php" data-ajax="false"><li>Statistical Services</li></a> <hr /> <a href="/inserts.php" data-ajax="false"><li>Inserts/SDS</li></a> <hr /> <a href="/pricelist.php" data-ajax="false"><li>2024 Price List</li></a> <hr /> <a href="/orderinginfo.php" data-ajax="false"><li>Ordering Info</li></a> <hr /> <a href="/faq.php" data-ajax="false"><li>FAQ</li></a> <hr /> <a href="/contactus.php" data-ajax="false"><li>Contact</li></a> <hr /> <a href="/survey.php" class="lastmnuitm" data-ajax="false"><li>Customer Survey</li></a> </ul> </div> <div id="menuend"></div> <div id="colframe"> <p class="hd1">Contact RNA Medical</p> <p>7 Jackson Rd<br>Devens, MA 01434 USA<br>Sales: (800) 533-6162<br />Phone: (978) 772-9070<br />Fax: (978) 964-0537</p> </div> </div> <div id="c2frame" class="col"> <div id="c2" class="col"> <div id="colframe"> <p class="hd1">Ordering Information</p> <br /><br /> <div data-role="collapsible" data-inset="false"> 聽聽聽聽<h4>Who should I contact for help?</h4> 聽聽聽聽<p>For all inquiries regarding pricing, placing an order, product availability, order status, or general questions please contact our Customer Service Department at 800-533-6162 or via email at <a href="mailto:customerservice@rnamedical.com">customerservice@rnamedical.com</a><br /><br /> For all inquiries regarding QC or CVC results, how to run material, troubleshooting an issue with your analyzer, or product information please contact our Technical Support Department at 800-533-162 or via email at <a href="mailto:techsupport@rnamedical.com">techsupport@rnamedical.com</a><br /><br /> For all inquiries regarding PeerQC including but not limited to data entry (Monthly QC or Linearity), printing reports, updating analyzer or contact information, error messages, or lost PeerQC password please contact our Statistics Department at 800-533-6162 or via email at <a href="mailto:stats@rnamedical.com">stats@rnamedical.com</a> </p> </div> <div data-role="collapsible" data-inset="false"> <h4>Which Internet Browsers should be used with RNAMedical.com?</h4> <p>Internet Explorer version 11 or higher, Google Chrome 40 or higher, and Firefox version 36 or higher are all highly recommended. Please note, PeerQC is only compatible with Internet Explorer or Google Chrome NOT Firefox. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>How do I sign up for an account to order online?</h4> <p>Please go to <a href="http://rnamedical.com/signup.php">http://rnamedical.com/signup.php</a> to place online orders. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>I tried to sign up to order online but received an error message</h4> <p>Please take note of the error message and email or call Customer Service. We can always help determine the exact issue based on the error message. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>I signed up to order online but never received a confirmation number</h4> <p>On occasion the confirmation number email can go into the Junk or Clutter folder. If the email is not there, please email or call Customer Service. Please have the username you attempted to sign up under available. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>Where is my order?</h4> <p>If you are looking for the status of your order, please email or call Customer Service. Please have your Purchase Order number ready so that we can assist you as quickly as possible. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>How do I register for PeerQC?</h4> <p>Please go to <a href="http://rnamedical.com/statsreg.php">http://rnamedical.com/statsreg.php</a> to sign up for PeerQC. The signup link on the homepage and listed to the left is to register to order online. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>I received an error message on PeerQC</h4> <p>Please take note of the error message and email or call the Statistics Department. We can always help determine the exact issue based on the error message. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>I am unable to enter data</h4> <p>Please make sure you are using Internet Explorer or Google Chrome. Firefox will allow you to login but you will be unable to enter any values with this browser. Please email or call our Statistics Department if you do not have access to either of these browsers. </p> </div> <div data-role="collapsible" data-inset="false"> <h4>I forgot my username and password</h4> <p>If you have forgotten your login information for ordering online, please contact Customer Service. If you have lost your credentials for PeerQC please contact Statistics. </p> </div> </div> </div> </div> <div id="c1b"> <div class="center"> <img src="/res/img/peerqc.gif" class="img" width="115" height="30" /> </div> <p><a href="/stats.php" data-ajax="false">PeerQC Patent Award</a></p> <br>  <hr class="smhr" /> <br> <div id="rndhemebadge"> <a href="/rndheme.php" target="_blank"><img src="/res/img/rndhemelogo.jpg" alt=" R&D Hematology " width="64" height="41" border="0"></a> <br /> Looking for a full suite of whole blood Hematology controls and calibrators for hospitals and clinical laboratories? If so, please visit <a href="/rndheme.php" target="_blank">R&D Systems</a> for a full range of products available to meet your needs! </div> </div> </div> <div id="foot"> <div id="footbg"> <div id="footgloss"> <p>Copyright © 2024 RNA Medical. All Rights Reserved. || <a href="privacy.php">Privacy Policy</a> || Trademarks<br />RNA Medical, PeerQC, and Safe-Wrap are a registered trademarks of Bionostics, Inc., Devens, MA, USA.<br />DCA and DCA Vantage are registered trademarks of Siemens Medical Solutions Diagnostics Corporation, IL, USA.</p> </div> </div> </div> </div> </body> </html>

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RNA Medical Frequently Asked Questions