Customer Support | Bombardier

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Customer Support | Customer Support" data-bba-analytics-page-event-four-page="Customer Support" data-bba-analytics-page-event-four-category="Support - Customer Support" > <div class="bba-wysiwyg-content bbd-resize-" data-bba-web-table-responsive> <h3 class="text-align-center">See our Mobile Response Team in action</h3> </div> </div> </div> <div class="bba-paragraph-video_block"> <div class="bba-paragraph-video__content-wrapper" data-bba-web-video-form-control> <section class="paragraph paragraph--type--video-block paragraph--view-mode--default bba-stack-size-content bba-video-block bba-stack-withspacing" ng-cloak> <div class="bba-youtube-block"> <bba-web-youtube-player-controller data-show-desc="true" data-src="https://www.youtube.com/watch?v=eFiETKXNB9g" data-poster=" /sites/default/files/2020-04/Mobile_Response_Team.jpg " data-title="" data-description="" data-page-category="'Support - Customer Support'" data-page-name="'Customer Support'" > </bba-web-youtube-player-controller> </div> </section> </div> </div> <div class="bba-paragraph-blank_space"> <div class="bba-blankspacer bba-blankspacer-medium"> </div> </div> <div class="bba-paragraph-hub_tile"> <div class="bba-stack-size-nav bba-stack-withspacing"> <div class="bba-hubtile"> <div class="paragraph paragraph--type--hub-tile paragraph--view-mode--default bba-hubtile-wrapper bba-contentbox-wrapper bba-hubtile-column bba-hubtile-image-left"> <div class="bba-hubtile-image-wrapper"> <div class="bba-ie-background bba-hubtile-image bba-full-background-align valign-center" data-bba-web-matchmedia-background-image="[ ['{{ BBA_MEDIA_QUERIES.ONLY_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_tablet/public/2024-03/CRC_story_telling.jpg?itok=X58hQdcP'], ['{{ BBA_MEDIA_QUERIES.DOWN_SM }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_mobile/public/2024-03/CRC_story_telling.jpg?itok=ZFDFTs8T'], ['{{ BBA_MEDIA_QUERIES.UP_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240/public/2024-03/CRC_story_telling.jpg?itok=UfozOqoX'] ]"> </div> <div class="bba-hubtile-image-tag-wrapper"> <img data-bba-lazy-img loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="bba-seo-image bba-simple-image-source-cover bba-full-background-align valign-center" alt="CRC" data-bba-web-src-responsive="[ ['{{ BBA_MEDIA_QUERIES.ONLY_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_tablet/public/2024-03/CRC_story_telling.jpg?itok=X58hQdcP'], ['{{ BBA_MEDIA_QUERIES.DOWN_SM }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_mobile/public/2024-03/CRC_story_telling.jpg?itok=ZFDFTs8T'], ['{{ BBA_MEDIA_QUERIES.UP_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240/public/2024-03/CRC_story_telling.jpg?itok=UfozOqoX'] ]"/> </div> <noscript> <img src="https://bombardier.com/sites/default/files/styles/retina_1400x1240/public/2024-03/CRC_story_telling.jpg?itok=UfozOqoX" class="bba-seo-image bba-simple-image-source-cover bba-full-background-align valign-center" alt="CRC" /> </noscript> </div> <div class="bba-hubtile-content"> <h2 class="bba-hubtile-title"></h2> <div class="bba-hubtile-description bba-wysiwyg-content bba-text-lg"> <div><h4>24/7 Customer Response Centre</h4><p>The Customer Response Centre (CRC) brings together key service and support functions to provide a one-stop-shop to address your AOG or aircraft support needs. Leveraging a team of representatives around the world, our CRC assesses, plans and executes a tailored plan to get you flying again quickly and efficiently. </p></div> </div> <div class="bba-hubtile-ctas"> <div class="bba-hubtile-btn-row"> <a href="/en/support/customer-support/customer-response-centre" target="" class="bba-btn-primary bba-btn-icon-right" data-bba-analytics-page-event-on data-bba-analytics-page-event-category="Support - Customer Support | Customer Support" data-bba-analytics-page-event-action="Hub Tile | Button Clicked" data-bba-analytics-page-event-label=" | See how it all comes together" data-bba-analytics-page-event-four-name="button_click" data-bba-analytics-page-event-four-page="Customer Support" data-bba-analytics-page-event-four-category="Support - Customer Support" data-bba-analytics-page-event-four-module="Hub Tile" data-bba-analytics-page-event-four-title="" data-bba-analytics-page-event-four-label="See how it all comes together" > See how it all comes together <i class="icon-arrow-right"></i> </a> </div> </div> </div> </div> </div> </div> </div> <div class="bba-paragraph-hub_tile"> <div class="bba-stack-size-nav bba-stack-withspacing"> <div class="bba-hubtile"> <div class="paragraph paragraph--type--hub-tile paragraph--view-mode--default bba-hubtile-wrapper bba-contentbox-wrapper bba-hubtile-column bba-hubtile-image-right"> <div class="bba-hubtile-image-wrapper"> <div class="bba-ie-background bba-hubtile-image bba-full-background-align valign-center" data-bba-web-matchmedia-background-image="[ ['{{ BBA_MEDIA_QUERIES.ONLY_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_tablet/public/2024-07/CX-Mobile-Response-Team-Truck.jpg?itok=RwhupYUj'], ['{{ BBA_MEDIA_QUERIES.DOWN_SM }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_mobile/public/2024-07/CX-Mobile-Response-Team-Truck.jpg?itok=Q0j0yRB_'], ['{{ BBA_MEDIA_QUERIES.UP_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240/public/2024-07/CX-Mobile-Response-Team-Truck.jpg?itok=rb0iUto8'] ]"> </div> <div class="bba-hubtile-image-tag-wrapper"> <img data-bba-lazy-img loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" class="bba-seo-image bba-simple-image-source-cover bba-full-background-align valign-center" alt="Truck" data-bba-web-src-responsive="[ ['{{ BBA_MEDIA_QUERIES.ONLY_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_tablet/public/2024-07/CX-Mobile-Response-Team-Truck.jpg?itok=RwhupYUj'], ['{{ BBA_MEDIA_QUERIES.DOWN_SM }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240_mobile/public/2024-07/CX-Mobile-Response-Team-Truck.jpg?itok=Q0j0yRB_'], ['{{ BBA_MEDIA_QUERIES.UP_MD }}', 'https://bombardier.com/sites/default/files/styles/retina_1400x1240/public/2024-07/CX-Mobile-Response-Team-Truck.jpg?itok=rb0iUto8'] ]"/> </div> <noscript> <img src="https://bombardier.com/sites/default/files/styles/retina_1400x1240/public/2024-07/CX-Mobile-Response-Team-Truck.jpg?itok=rb0iUto8" class="bba-seo-image bba-simple-image-source-cover bba-full-background-align valign-center" alt="Truck" /> </noscript> </div> <div class="bba-hubtile-content"> <h2 class="bba-hubtile-title"></h2> <div class="bba-hubtile-description bba-wysiwyg-content bba-text-lg"> <div><h4>Bombardier Mobile Response Team</h4><p>The Mobile Response Team brings together expert technicians, vehicles and parts delivery aircraft to provide immediate solutions in the event of an AOG or technical emergency. Bottom line, our global team is always there for you, no matter where you are, throughout the life cycle of your aircraft.</p></div> </div> </div> </div> </div> </div> </div> <div class="bba-paragraph-download_block"> <section class="paragraph paragraph--type--download-block paragraph--view-mode--default bba-download-block bba-stack-size-nav"> <div class="bba-download-block-inner bba-block-withspace bba-stack-background-grey"> <h2 class="bba-download-block-title">View our Mobile Response Team Fact Sheet</h2> <ul class="bba-download-items-list"> <li class="bba-download-item"> <div class="bba-download-item-title"> Mobile Response Team Capabilites Matrix </div> <div class="bba-download-link"> <a href="#" class="bba-btn-primary bba-download-block-link bba-btn-icon-left" data-bba-web-form-protected-file-modal-open="download_protected_file" data-file-url="/sites/default/files/2024-09/CX-Facthseet-MRT-Sept-2024.pdf" data-file-title="Mobile Response Team Capabilites Matrix" data-file-id="4436" data-file-protected="1" data-file-name="CX-Facthseet-MRT-Sept-2024.pdf" data-page-category="other" data-file-webform-id="download_protected_file" data-media-download="" data-bba-analytics-page-event-on data-bba-analytics-page-event-category="Support - Customer Support | Customer Support" data-bba-analytics-page-event-action="Download Block | Download Clicked" data-bba-analytics-page-event-label="Download" data-bba-analytics-page-event-four-name="download_click" data-bba-analytics-page-event-four-page="Customer Support" data-bba-analytics-page-event-four-category="Support - Customer Support" data-bba-analytics-page-event-four-module="Download Block" data-bba-analytics-page-event-four-title="Mobile Response Team Capabilites Matrix" data-bba-analytics-page-event-four-label="Download" data-bba-analytics-goal="Download" data-bba-analytics-goal-category="CX" data-bba-analytics-goal-type="Customer Support" data-bba-analytics-goal-sub-type="" > <i class="icon-download" aria-hidden="true"></i> Download </a> </div> </li> </ul> </div> </section> <div class="bba-form-modal" data-bba-web-form-modal="download_protected_file" data-bba-web-form-protected-file-modal data-bba-analytics-action="Webform | Form Submit Clicked" data-bba-analytics-category="Support - Customer Support | Customer Support" data-bba-analytics-page-event-four-name="form_submit_click" data-bba-analytics-page-event-four-page="Customer Support" data-bba-analytics-page-event-four-category="Support - Customer Support" data-bba-analytics-page-event-four-module="Webform" data-lang="en" > <div class="bba-form-modal-overlay" data-bba-web-form-modal-close></div> <div class="bba-form-modal-dialog-wrapper"> <div class="bba-form-modal-dialog"> <div class="bba-form-modal-title"> <h3 class="ng-binding"></h3> </div> <div class="bba-form bba-form-dark"> <div class="bba-form-inner bba-analytics-goal" data-bba-analytics-goal="Download" data-bba-analytics-goal-category="CX" data-bba-analytics-goal-type="Customer Support" 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