Best Customer Experience Management Software in 2024

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</ul> <div class="clearfix"></div> </div> <div class="why-fo-free"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> Why is FinancesOnline free <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why_blue.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why_blue.png 1x, https://financesonline.com/media/themes/fot/dist/img/why_blue@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> </div> <div class="clearfix"></div> </div> <div id="fo-category-tabs" class="page-category__tabs dynamic-tabs"> <div class="main-container"> <a class="page-category__tab active big-tab" href="/c/customer-experience-management-software/" data-target="#top20-tab" data-term="185" data-nojs="true" data-small-cat="true" > <h1>Best Customer Experience Management Software in 2024</h1> </a> <a class="page-category__tab " href="/c/customer-experience-management-software/?top10" data-target="#top10-tab" data-term="185">Product Comparisons</a> </div> </div> <div id="dynamic-tab-content"> <div id="cat-top20" class="page-category__tab-content"> <div id="category-top20" class="category category--white flex-order" data-cat="185"> <div id="category-what-is" class="main-container order-2 content-visibility"> <div class="category__sections no-border"> <h3><span class="cat-icon cat-icon--what-is"></span>What is Customer Experience Management Software?</h3> <p>Customer experience management tools (CEM) assist a company to track and organize all interactions with their clients throughout the customer lifecycle. The solution helps to optimize client interactions and build their loyalty. To manage the customer experience, companies need to devise strategies that encompass all customer interactions. CEM tools offer businesses an all-around view of customers with integrated, up-to-date data on their accounts and profiles.<a href="#" class="show-more-js">Show more</a><span class="show-more-hidden"> Customer experiences include interactions through conventional channels such as live chat, phone calls, and website purchases as well as text and social media. The emergence of new communication channels and touch points has made CEM a complex process. Start by checking our leader <a href='https://reviews.financesonline.com/p/zendesk-cx/'>Zendesk</a>, and other recommended solutions in this category.<a href="#" class="show-less-js">Show less</a></span></p> <h3 id="category-how"><span class="cat-icon cat-icon--ranking"></span>How was this ranking made?</h3> <p>To create this list of best Customer Experience Management Software we have analyzed 178 popular tools currently available on the market, comparing their features, ease of implementation, customer service, offered integrations with other systems and mobile device support using our exclusive <a href="/scoring-methodology/" title="Scoring Methodology">SmartScore<sup>TM</sup></a> rating system. This ranking has been created by Louie Andre, our SaaS authority dedicated to the Customer Experience Management Software category.</p> </div> </div> <div class="main-container order-1"> <div class="col col--75 col--sm"> <div class="cats-tabs tabs"> <div class="cats-tabs__content"> <div id="cats-0" class="cats-tabs__content-inner tabs-content active"> <div class="category__rank"> <div class="category__rank-head"> <h3>List of Top 12 Customer Experience Management Software</h3> <div class="category__rank-sort"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="185" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> </ul> </div> </div> </div> <div id="small_business_box"> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3plbmRlc2stY3gvI2NhdGVnb3J5PWN1c3RvbWVyLWV4cGVyaWVuY2UtbWFuYWdlbWVudC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo2.png 186w, https://s.financesonline.com/uploads/2019/07/zendesk-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-145506" data-id="145506" type="checkbox"> <span></span> <label for="compare-145506">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/zendesk-cx/" title="Zendesk"> <span>1. </span> Zendesk </a> </h4> <span>Our score: <span class="blue">9.4</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3plbmRlc2stY3gv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2JpcmRleWUvI2NhdGVnb3J5PWN1c3RvbWVyLWV4cGVyaWVuY2UtbWFuYWdlbWVudC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Birdeye reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/12/Birdeye-small-thumbnail.png 186w, https://s.financesonline.com/uploads/2022/12/Birdeye-small-thumbnail-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-62832" data-id="62832" type="checkbox"> <span></span> <label for="compare-62832">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/birdeye/" title="Birdeye"> <span>2. </span> Birdeye </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing. </p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2JpcmRleWUtY3V0b21lcmV4cGVyaWVuY2VtYW5hZ2VtZW50Lw==" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2luY29udGFjdC8jY2F0ZWdvcnk9Y3VzdG9tZXItZXhwZXJpZW5jZS1tYW5hZ2VtZW50LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="NICE inContact CXone reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2.png 186w, https://s.financesonline.com/uploads/2021/05/NICE-inContact-CXone-logo-2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-14739" data-id="14739" type="checkbox"> <span></span> <label for="compare-14739">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/incontact/" title="NICE inContact CXone"> <span>3. </span> NICE inContact CXone </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">91%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2luY29udGFjdC8=" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2pvdGZvcm0vI2NhdGVnb3J5PWN1c3RvbWVyLWV4cGVyaWVuY2UtbWFuYWdlbWVudC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Jotform reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2022/09/Small-Thumbnail-Jotform.png 186w, https://s.financesonline.com/uploads/2022/09/Small-Thumbnail-Jotform-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-36726" data-id="36726" type="checkbox"> <span></span> <label for="compare-36726">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/jotform/" title="Jotform"> <span>4. </span> Jotform </a> </h4> <span>Our score: <span class="blue">9.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>JotForm is a professional, fully-featured mobile form builder for companies and individuals. This user-friendly and intuitive forms builder is known for its capability in helping create innovative and personalized forms for various purposes using its smart drag-and-drop forms editor. It also allows automatic synchronization of updated forms.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL2pvdGZvcm0v" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3N1cnZleXNwYXJyb3cvI2NhdGVnb3J5PWN1c3RvbWVyLWV4cGVyaWVuY2UtbWFuYWdlbWVudC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="232" height="120" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SurveySparrow reviews" sizes="(max-width: 232px) 100vw, 232px" data-srcset="https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-232x120.png 232w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-300x155.png 300w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-282x145.png 282w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9.png 600w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-72511" data-id="72511" type="checkbox"> <span></span> <label for="compare-72511">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/surveysparrow/" title="SurveySparrow"> <span>5. </span> SurveySparrow </a> </h4> <span>Our score: <span class="blue">8.5</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A leading survey and feedback management software that lets you collect feedback naturally, gain insights, and make better decisions.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> <button type="button" data-dst="aHR0cHM6Ly9maW5hbmNlc29ubGluZS5jb20vc2VlL3N1cnZleXNwYXJyb3cv" class=" btn" >VISIT WEBSITE</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NvZ29jeC8jY2F0ZWdvcnk9Y3VzdG9tZXItZXhwZXJpZW5jZS1tYW5hZ2VtZW50LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SoGoCX reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/02/logo-thumbnail-sogosurvey-cx.png 186w, https://s.financesonline.com/uploads/2020/02/logo-thumbnail-sogosurvey-cx-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-221329" data-id="221329" type="checkbox"> <span></span> <label for="compare-221329">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/sogocx/" title="SoGoCX"> <span>6. </span> SoGoCX </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">97%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A robust customer experience platform that drives customer loyalty, reduce churn, and boost customer value. SoGoCX leverages customer data gathered by mapping out a customer’s journey from end to end. The application automatically draws insights from the data and recommends the best course of action to take to maximize ROI.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3NtYXJ0bG9vay8jY2F0ZWdvcnk9Y3VzdG9tZXItZXhwZXJpZW5jZS1tYW5hZ2VtZW50LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Smartlook reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/Smartlook-logo2.png 186w, https://s.financesonline.com/uploads/2019/08/Smartlook-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-124320" data-id="124320" type="checkbox"> <span></span> <label for="compare-124320">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/smartlook/" title="Smartlook"> <span>7. </span> Smartlook </a> </h4> <span>Our score: <span class="blue">9.2</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">95%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Aims to deliver qualitative analytics using various optimization tools such as event tracking and sessions. Its main functionalities include click heatmaps, visitor recordings, funnels, and event tracking. Combining the data from these features will allow you to improve the performance of your web pages and optimize them for conversion.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2FsY2hlbWVyLyNjYXRlZ29yeT1jdXN0b21lci1leHBlcmllbmNlLW1hbmFnZW1lbnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Alchemer reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2023/01/Small-Thumbnail-Alchemer.png 186w, https://s.financesonline.com/uploads/2023/01/Small-Thumbnail-Alchemer-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-266838" data-id="266838" type="checkbox"> <span></span> <label for="compare-266838">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/alchemer/" title="Alchemer"> <span>8. </span> Alchemer </a> </h4> <span>Our score: <span class="blue">9.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">94%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Powerful but flexible data collection and analysis platform designed for businesses. Features preconfigured surveys, workflows and feedback tools to help teams gather information required from internal and external sources. The preconfigured feedback assessments ensure GDPR and CCPA-compliant security for customer data.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpYWN4LyNjYXRlZ29yeT1jdXN0b21lci1leHBlcmllbmNlLW1hbmFnZW1lbnQtc29mdHdhcmU="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="LiaCX reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/08/Intouch-Insight-Logo2.png 186w, https://s.financesonline.com/uploads/2019/08/Intouch-Insight-Logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-104777" data-id="104777" type="checkbox"> <span></span> <label for="compare-104777">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/liacx/" title="LiaCX"> <span>9. </span> LiaCX </a> </h4> <span>Our score: <span class="blue">8.6</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Powered by Intouch Insight, LiaCX is created to handle big data collected from surveys, mobile checklists, operational audits, social media, and others. The system automatically converts all data into actionable insights with the help of AI-assisted analytics and boost business performance through LiaCX Action Campaigns.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL3ZlcmlmaWVkLXJldmlld3MvI2NhdGVnb3J5PWN1c3RvbWVyLWV4cGVyaWVuY2UtbWFuYWdlbWVudC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Verified Reviews reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2020/04/vp43993c8db7b3d09084f0e022caf1ec59.png 186w, https://s.financesonline.com/uploads/2020/04/vp43993c8db7b3d09084f0e022caf1ec59-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-128832" data-id="128832" type="checkbox"> <span></span> <label for="compare-128832">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/verified-reviews/" title="Verified Reviews"> <span>10. </span> Verified Reviews </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">90%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>A third-party review platform that allows businesses to promote their brands by collating product and customer reviews, which can be shared online. Verified Reviews is also capable of measuring and analyzing customer satisfaction after the purchase. Additionally, it connects your marketing and management teams to ensure business success.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2xpdGhpdW0vI2NhdGVnb3J5PWN1c3RvbWVyLWV4cGVyaWVuY2UtbWFuYWdlbWVudC1zb2Z0d2FyZQ=="> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="200" height="103" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Lithium reviews" sizes="(max-width: 200px) 100vw, 200px" data-srcset="https://s.financesonline.com/uploads/2017/01/Lithium-Logo1.png 200w, https://s.financesonline.com/uploads/2017/01/Lithium-Logo1-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-26330" data-id="26330" type="checkbox"> <span></span> <label for="compare-26330">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/lithium/" title="Lithium"> <span>11. </span> Lithium </a> </h4> <span>Our score: <span class="blue">8.8</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">98%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>Lithium provides businesses with effective social media tools to manage their social media presence, reach out and engage customers, and gather intelligent data.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> <div class="category__rank-item fo-button-data content-visibility" data-dst="aHR0cHM6Ly9yZXZpZXdzLmZpbmFuY2Vzb25saW5lLmNvbS9wL2VtYmVkcmV2aWV3cy8jY2F0ZWdvcnk9Y3VzdG9tZXItZXhwZXJpZW5jZS1tYW5hZ2VtZW50LXNvZnR3YXJl"> <div class="category__rank-thumb"> <div class="category__rank-logo fo-button-get-href"> <img width="186" height="96" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="EmbedReviews reviews" sizes="(max-width: 186px) 100vw, 186px" data-srcset="https://s.financesonline.com/uploads/2019/09/embedsocial-logo2.png 186w, https://s.financesonline.com/uploads/2019/09/embedsocial-logo2-93x48.png 93w" /> </div> <div class="category__rank-compare"> <div class="select-more">Select more products to compare</div> <input id="compare-56092" data-id="56092" type="checkbox"> <span></span> <label for="compare-56092">Compare</label> <a class="btn btn--blue-hover" href="#" data-url="https://financesonline.com/compare/" title="Compare">Compare <span></span> selected products</a> </div> </div> <div class="category__rank-info"> <h4> <a href="https://reviews.financesonline.com/p/embedreviews/" title="EmbedReviews"> <span>12. </span> EmbedReviews </a> </h4> <span>Our score: <span class="blue">8.0</span><a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a></span> <span>User satisfaction: <span class="blue">100%</span><a href="#" data-modal="#user-modal" data-dynamic="yes" class="icon icon--question"></a></span> <p>EmbedReviews is a review management tool designed and created to help you stay on top of your Facebook reviews.</p> </div> <div class="category__rank-btns"> <button type="button" data-dst="Iw==" class="btn btn--blue-hover fo-button-get-href" >READ REVIEW</button> </div> </div> </div> <div class="category__rank-sort category__rank-sort--mobile-show"> <a data-modal="#why-fo-free" title="Why FO is free" href="#"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png" data-srcset="https://financesonline.com/media/themes/fot/dist/img/why-smaller.png 1x, https://financesonline.com/media/themes/fot/dist/img/why-smaller@2x.png 2x" alt="Why FO is free" class="lazyload"> </a> Order by: <div class="category__rank-dd nice-dropdown" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="185" data-size="small_business" data-count="12" data-taxonomy="category_apps"> <span>Sponsored</span> <ul> <li data-sort="sponsored">Sponsored</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> </div> </div> </div> </div> </div> </div> <div class="category__sidebar col col--25 col--sm content-visibility"> <div id="sidebar-top3" class="fot-sidebar__top3"> <div class="fot-sidebar__top3__close"> <span></span> <span></span> </div> <p> Top Customer Experience Management Software of 2024 <a href="#" data-modal="#score-modal" data-dynamic="yes" class="icon icon--question"></a> </p> <div class="fot-sidebar__rank"> <a href="https://reviews.financesonline.com/p/zendesk-cx/" title="zendesk-cx" class="rank-item"> <span class="rank-item__pos">1.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Zendesk" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/07/zendesk-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/07/zendesk-logo1.png 440w" /> </div> </a> <a href="https://reviews.financesonline.com/p/sogocx/" title="sogocx" class="rank-item"> <span class="rank-item__pos">2.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SoGoCX" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2020/02/small-thumbnail-sogosurvey-cx-220x90.png 220w, https://s.financesonline.com/uploads/2020/02/small-thumbnail-sogosurvey-cx-300x123.png 300w, https://s.financesonline.com/uploads/2020/02/small-thumbnail-sogosurvey-cx-93x38.png 93w, https://s.financesonline.com/uploads/2020/02/small-thumbnail-sogosurvey-cx-354x145.png 354w, https://s.financesonline.com/uploads/2020/02/small-thumbnail-sogosurvey-cx.png 440w" /> </div> </a> <a href="https://reviews.financesonline.com/p/qualtrics/" title="qualtrics" class="rank-item"> <span class="rank-item__pos">3.</span> <div class="rank-item__img"> <img width="220" height="90" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Qualtrics CX" sizes="(max-width: 220px) 100vw, 220px" data-srcset="https://s.financesonline.com/uploads/2019/08/Qualtrics-logo1-220x90.png 220w, https://s.financesonline.com/uploads/2019/08/Qualtrics-logo1-300x123.png 300w, https://s.financesonline.com/uploads/2019/08/Qualtrics-logo1-93x38.png 93w, https://s.financesonline.com/uploads/2019/08/Qualtrics-logo1-354x145.png 354w, https://s.financesonline.com/uploads/2019/08/Qualtrics-logo1.png 440w" /> </div> </a> </div> <div class="fot-sidebar__best-btn"> <a href="https://comparisons.financesonline.com/zendesk-cx-vs-sogocx-vs-qualtrics" title="Compare best tools" class="btn btn--blue-hover">COMPARE BEST TOOLS</a> </div> </div> </div> </div> <div class="order-3 content-visibility"> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__content"> <img width="1000" height="483" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload toc-img" alt="Customer Experience Management Software Guide" sizes="(max-width: 1000px) 100vw, 1000px" data-srcset="https://s.financesonline.com/uploads/2020/07/Customer-Experience-Management-Software.jpg 1000w, https://s.financesonline.com/uploads/2020/07/Customer-Experience-Management-Software-300x145.jpg 300w, https://s.financesonline.com/uploads/2020/07/Customer-Experience-Management-Software-768x371.jpg 768w, https://s.financesonline.com/uploads/2020/07/Customer-Experience-Management-Software-93x45.jpg 93w" /> </div> </div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <h3 class="toc-header margin">Table of contents</h3> </div> <div class="clearfix"></div> </div> <div class="main-container"> <div class="col col--75 col--sm"> <div class="category__sections toggle"> <div class="article-section"> <div class="article-section__text"> <p><span style="font-weight: 400;">Customer experience management (CEM) tools are invaluable for companies so they can build profitable long-term relationships with their customers. However, how do you do educated comparisons to select the best customer experience management tools given the plethora of platforms out there? To help you, we give you this guide which details <a href="/customer-experience-management-software-analysis-features-types-benefits-pricing/">what is customer experience management software</a> and discusses the features and elements you should look for.</span></p> </div> </div><div class="article-section"> <h3 id="get-to-know-each-product-with-free-trial"><span class="cat-icon cat-icon--free-trial"></span>Get to know each product with free trial</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">We advise you to start your search for the best customer experience management tools by trying out the features of leading apps. You can do this by registering for the free trials or demo offered by leading customer experience management software providers. Visit the websites of these popular CEM software solutions to find out if there is a free trial you can use: </span><a href="https://reviews.financesonline.com/p/qubit/"><span style="font-weight: 400;">Qubit</span></a><span style="font-weight: 400;">, </span><a href="https://reviews.financesonline.com/p/qualtrics/"><span style="font-weight: 400;">Qualtrics</span></a><span style="font-weight: 400;">, and </span><a href="https://reviews.financesonline.com/p/sametrix/"><span style="font-weight: 400;">Satmetrix</span></a>. These products have been given high rankings in our customer experience management software reviews. You can do a general comparison to select the most fitting application for your needs.</p> </div> </div><div class="article-section"> <h3 id="targeted-businesses"><span class="cat-icon cat-icon--targeted-businesses"></span>Targeted Businesses</h3> <div class="article-section__text"> <ul> <li><span style="font-weight: 400;"><strong>Startups, small businesses, and medium-sized companies</strong> can use CEM software to get actionable insights from customer data.</span></li> <li><span style="font-weight: 400;"><strong>Large enterprises and multi-level organizations</strong> can also utilize this type of solution to build customer loyalty.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="what-are-examples-of-customer-experience-management-software"><span class="cat-icon cat-icon--examples"></span>What are Examples of Customer Experience Management Software?</h3> <div class="article-section__text"> <ul> <li><strong><a href="https://reviews.financesonline.com/p/qubit/">Qubit</a></strong><span style="font-weight: 400;"><strong>:</strong> Qubit provides a blank canvas for companies to deliver their big ideas. They can win and retain their best customers through persuasive personalization.</span></li> <li><a href="https://reviews.financesonline.com/p/qualtrics/"><strong>Qualtrics</strong></a><span style="font-weight: 400;"><strong>:</strong> Qualtrics enables you to capture customer, product, brand, and employee experience insights in one place. Plus, you can track, respond to, and improve every interaction along the customer journey.</span></li> <li><strong>MindTouch</strong><span style="font-weight: 400;"><strong>:</strong> A cloud software that offers self-service customer experiences. It helps to increase web traffic, build customer success, and enhance engagement with your brand.</span></li> <li><a href="https://reviews.financesonline.com/p/sametrix/"><strong>Satmetrix</strong></a><span style="font-weight: 400;"><strong>:</strong> This app combines technology, data, and expertise to deliver CEM success. Companies can use it to measure, manage, and enhance performance and customer retention.</span></li> <li><strong>Clarabridge</strong><span style="font-weight: 400;"><strong>:</strong> This software is used by hundreds of top brands to understand and improve their customer experience. With this app, you can listen everywhere, analyze everything, and engage everyone.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="types-of-customer-experience-management-software"><span class="cat-icon cat-icon--types"></span>Types of Customer Experience Management Software</h3> <div class="article-section__text"> <p><span style="font-weight: 400;">Customer experience management software tools can be placed in the following categories based on their approach to improving the customer experience:</span></p> <ul> <li><span style="font-weight: 400;"><strong>A/B testing and personalization:</strong> Top vendors include Evergage, Qubit, and Oracle Maxymiser</span></li> <li><span style="font-weight: 400;"><strong>In-page web analytics:</strong> Leading vendors are IBM Tealeaf and ClickTale</span></li> <li><span style="font-weight: 400;"><strong>Content management:</strong> Top providers are MindTouch, Magnolia V5+, and Adobe Experience Manager</span></li> <li><span style="font-weight: 400;"><strong>Help desk/self-service:</strong> Leading apps are Zendesk and Oracle Service Cloud</span></li> <li><span style="font-weight: 400;"><strong>Survey and form building:</strong> Popular solutions are Satmetrix and Qualtrics</span></li> </ul> </div> </div><div class="article-section"> <h3 id="key-features-of-customer-experience-management-software"><span class="cat-icon cat-icon--key-features"></span>Key Features of Customer Experience Management Software</h3> <div class="article-section__text"> <ul> <li><b>Customer management: </b><span style="font-weight: 400;">You can easily view and track customer details and quickly access info on customer issues. Leading CEM solutions offer a full company and contacts database.</span></li> <li><b>Ticket management: </b><span style="font-weight: 400;">This feature offers visibility into all customer tickets and helps you to prevent issues slipping through the cracks. Plus, you get customizable automations and ticket routing as well as conditional custom fields.</span></li> <li><b>Products and inventory: </b><span style="font-weight: 400;">Includes an integrated product database for easy tracking. You can see what products/versions customers have as well as associate products with customers and contacts. In addition, you can track customer issues by product and link feature requests and bugs to tickets.</span></li> <li><b>Collaboration and teamwork: </b><span style="font-weight: 400;">You can collaborate easily with your team members using internal communication tools and shared calendar with task assignment details.</span></li> <li><b>Robust integrations: </b><span style="font-weight: 400;">Seamless integrations with popular business systems eliminate duplication of effort. You can improve collaboration and productivity across teams. Integrate the CEM software with CRM, developer tools, and other business apps. Make use of the API to integrate with internal systems.</span></li> <li><b>Customer self-service: </b><span style="font-weight: 400;">Customers can get answers 24/7 by using the Wiki, community forums, and knowledge base.</span></li> <li><b>Reporting and analytics: </b><span style="font-weight: 400;">The reporting feature places business intelligence at your fingertips. CEM software offer detailed metrics for real-time customer insights.</span></li> </ul> </div> </div><div class="article-section"> <h3 id="benefits-of-customer-experience-management-software"><span class="cat-icon cat-icon--benefits"></span>Benefits of Customer Experience Management Software</h3> <div class="article-section__text"> <ul> <li><b>Minimize customer churn: </b><span style="font-weight: 400;">Your competitors are constantly wooing your customers with better offers and prices. CEM software helps you to understand your customers’ needs and provide a delightful experience that will make them stay with you for a long time.</span></li> <li><b>Enhance customer satisfaction: </b><span style="font-weight: 400;">With CEM software, you can make your customers happy and loyal to your brand. They will stick with you even if your competitors offer cheaper prices.</span></li> <li><b>Get business referrals and brand evangelists: </b><span style="font-weight: 400;">Research reveals that companies that invest in customer experience get rewarded with higher customer satisfaction and referral rates. Use CEM software to turn your loyal customers into brand evangelists.</span></li> <li><b>Create a different customer experience: </b><span style="font-weight: 400;">Create an amazing experience your customers will never forget so that they will keep returning for more. Differentiate your customer service from the humdrum ones offered by most companies.</span></li> <li><strong>Provide valuable insights. </strong>The data gathered from the different stages of your customers’ journey are valuable sources of information to boost your sales and marketing strategies.</li> </ul> </div> </div><div class="article-section"> <h3 id="latest-trends"><span class="cat-icon cat-icon--latest-trends"></span>Latest Trends</h3> <div class="article-section__text"> <p><b>Internet of Things (IoT)</b></p> <p><span style="font-weight: 400;">IoT is expected to connect all the products and devices of companies. This will provide advantages such as greater access to data which businesses can use to personalize customer experience. Plus, improved user experiences will benefit customers. The challenge for vendors is to make IoT devices more secure.</span></p> <p><b>Chatbots for self-service</b></p> <p><span style="font-weight: 400;">Most customers do not wish to wait for a long time to get answers. To address this issue, companies are using chatbots for communication and to customize the user experience. Chatbots offer a direct communication channel with a company. Plus, they can make logical decisions about customer needs based on their recorded actions. Finally, they can help to save money as they address customer queries at a reduced cost per contact.</span></p> <p><strong>Voice feedback</strong></p> <p>Customer feedback and reviews find a new channel. Voice feedback is on the rise as digital voice assistants continue to make their way into various smart devices, and their users continue to grow as well.</p> </div> </div><div class="article-section"> <h3 id="potential-issues"><span class="cat-icon cat-icon--potential-issues"></span>Potential Issues</h3> <div class="article-section__text"> <p><b>Consistent customer experience</b></p> <p><span style="font-weight: 400;">Research shows that customers are not bothered about singular touchpoints but rather give importance to cumulative experiences over multiple channels and touchpoints. Therefore, businesses need to concentrate on the entire customer journey and not just individual experiences. They should empower their marketing, sales, and support teams to collaborate together to offer a unified and consistent customer experience.</span></p> <p><b>Using the right technology</b></p> <p><span style="font-weight: 400;">To deliver personalized experiences, you need to use the right technology. Start by being clear about the type of experience you wish to provide. Then, find the technology to make the experience better and more efficient. Small businesses can use basic customer satisfaction software and email marketing solutions. Larger enterprises can explore the advanced suites offered by leading vendors such as SAS, IBM, Adobe, Salesforce, and Oracle.</span></p> </div> </div><div class="article-section"> <h3 id="customer-experience-and-ar"><span class="cat-icon cat-icon--enterprises"></span>Customer Experience and AR</h3> <div class="article-section__text"> <p>Augmented reality is being considered as another way to deliver an innovative and unique customer experience. This technology is currently being used by furniture and decoration businesses through which their customers can digitally place the products they are planning to purchase into their homes using their smartphone’s camera.</p> <p>AR technology, when used correctly, takes convenience to the next level and enhances the online shopping experience. Customers no longer have to go to physical stores to have a realistic visualization of the product. It also eliminates the doubts of getting a product that does not really fit into their physical environment. As for the business, this can help reduce return rates and unhappy customers.</p> </div> </div><div class="article-section"> <h3 id="helpful-statistics"><span class="cat-icon cat-icon--useful-stats"></span>Helpful Statistics</h3> <div class="article-section__text"> <p>Customer experience is taking the forefront of business priorities and here are some interesting numbers from various studies:</p> <ul> <li>According to B2B companies, customer experience is the most exciting business opportunity, beating marketing, video marketing, and social media.</li> <li>86% of customers are willing to pay more for better customer experience.</li> <li>80% of businesses are now more willing to invest in the omnichannel experience as compared to only 20% in 2010.</li> <li>90% of companies plan to invest in AI and machine learning technology within three years to enhance the customer experience.</li> <li>84% of customer-centric companies now prioritize delivering a seamless mobile experience.</li> <li>67% of customers will opt for self-service customer support options.</li> <li>91% of customers prefer using knowledge bases to answer their queries.</li> <li> 72% of satisfied customers will share their experience with at least six people.</li> <li>Only 1 out of 26 unhappy customers will complain or leave negative feedback or review.</li> <li>1 out of 3 customers will abandon a product or brand after one negative experience.</li> </ul> </div> </div> </div> </div> <div class="clearfix"></div> </div> </div> <div class="category category--white order-5 content-visibility"> <div class="main-container"> <div class="category__content category__content--margin col col--75 col--sm"> <h3>List of Customer Experience Management Software Companies</h3> <div class="soft__list"> <div class="pull-right"> <p>Order by:</p> <div id="soft-dd" class="soft__list__dd" data-ajax="https://financesonline.com/wp-admin/admin-ajax.php" data-term="185" data-count="15" data-taxonomy="category_apps"> <span>Newest</span> <ul> <li data-sort="newest">Newest</li> <li data-sort="score">Score</li> <li data-sort="user-reviews">User Score</li> </ul> </div> <div class="clearfix"></div> </div> <div id="soft-table" class="soft__table"> <div class="soft__head"> <div class="col col--33 s-name"> Product name: </div> <div class="col col--20 s-cat"> Category: </div> <div class="col col--10 s-ss"> Smart Score: </div> <div class="col col--10 s-price"> Price: </div> <div class="col col--10 s-us"> User Satisf. </div> <div class="col col--16 s-ur"> User reviews: </div> <div class="clearfix"></div> </div> <div id="soft-table-products"> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/product-fruits/" title="Product Fruits" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Product Fruits reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/12/FO-Product-Fruits-Logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/12/FO-Product-Fruits-Logo.png 186w" /> </div> <p>Product Fruits</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $89 </div> <div class="col col--10 s-us"> - </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/product-fruits/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/surveysparrow/" title="SurveySparrow" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="SurveySparrow reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-93x48.png 93w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-300x155.png 300w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-232x120.png 232w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9-282x145.png 282w, https://s.financesonline.com/uploads/2023/11/318104d7126556b22387f48e2dbcc084f5debde9.png 600w" /> </div> <p>SurveySparrow</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.5 </div> <div class="col col--10 s-price"> $29 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/surveysparrow/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>14 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/reptrics/" title="Reptrics" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Reptrics reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/03/reptrics-logo-93x48.png 93w, https://s.financesonline.com/uploads/2023/03/reptrics-logo.png 186w" /> </div> <p>Reptrics</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $499 </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/reptrics/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/ethos/" title="EthOS" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="EthOS reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/12/ethos-logo-93x48.png 93w, https://s.financesonline.com/uploads/2022/12/ethos-logo.png 186w" /> </div> <p>EthOS</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 98% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/ethos/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/webmaxy-analyzer/" title="WebMaxy Analyzer" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="WebMaxy Analyzer reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/04/Webmaxy-Analyzer-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2023/04/Webmaxy-Analyzer-logo-thumbnail.png 186w" /> </div> <p>WebMaxy Analyzer</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $19 </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/webmaxy-analyzer/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>5 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/dynocrm/" title="dynoCRM" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="dynoCRM reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/09/dynoCRM-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/09/dynoCRM-logo-2.png 186w" /> </div> <p>dynoCRM</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/dynocrm/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/glynk/" title="Glynk" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Glynk reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/05/glynk-logo-93x48.png 93w, https://s.financesonline.com/uploads/2022/05/glynk-logo.png 186w" /> </div> <p>Glynk</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> $499 </div> <div class="col col--10 s-us"> 99% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/glynk/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/customersuccessbox/" title="CustomerSuccessBox" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="CustomerSuccessBox reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2022/02/CustomerSuccessBox-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2022/02/CustomerSuccessBox-logo-2.png 186w" /> </div> <p>CustomerSuccessBox</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.6 </div> <div class="col col--10 s-price"> $499 </div> <div class="col col--10 s-us"> 95% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/customersuccessbox/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/prove-id/" title="Prove ID" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Prove ID reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/09/2-93x48.png 93w, https://s.financesonline.com/uploads/2021/09/2.png 186w" /> </div> <p>Prove ID</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/prove-id/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>1 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/viaos/" title="ViaOS" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="ViaOS reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/08/viaos-logo-93x48.png 93w, https://s.financesonline.com/uploads/2021/08/viaos-logo.png 186w" /> </div> <p>ViaOS</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.1 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/viaos/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/tremendous/" title="Tremendous" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Tremendous reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/06/Logo-thumbnail_tremendous-93x48.png 93w, https://s.financesonline.com/uploads/2021/06/Logo-thumbnail_tremendous.png 186w" /> </div> <p>Tremendous</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.9 </div> <div class="col col--10 s-price"> Free </div> <div class="col col--10 s-us"> 97% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/tremendous/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/watchtower/" title="Watchtower" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Watchtower reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2021/03/watchtower-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2021/03/watchtower-logo-thumbnail.png 186w" /> </div> <p>Watchtower</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> By quote </div> <div class="col col--10 s-us"> 96% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/watchtower/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/usetiful/" title="Usetiful" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Usetiful reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/11/usetiful-logo-thumbnail-93x48.png 93w, https://s.financesonline.com/uploads/2020/11/usetiful-logo-thumbnail.png 186w" /> </div> <p>Usetiful</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.0 </div> <div class="col col--10 s-price"> €29.90 </div> <div class="col col--10 s-us"> 100% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/usetiful/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/alchemer/" title="Alchemer" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Alchemer reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2023/01/Small-Thumbnail-Alchemer-93x48.png 93w, https://s.financesonline.com/uploads/2023/01/Small-Thumbnail-Alchemer.png 186w" /> </div> <p>Alchemer</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 9.6 </div> <div class="col col--10 s-price"> $55 </div> <div class="col col--10 s-us"> 94% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/alchemer/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> <span class="full"></span> </span> <span>29 user reviews</span> </a> </div> <div class="clearfix"></div> </div> <div class="soft__row"> <a href="https://reviews.financesonline.com/p/simplesat/" title="Simplesat" class="col col--33 s-name"> <div class="soft__img"> <img width="93" height="48" src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" class="lazyload" alt="Simplesat reviews" sizes="(max-width: 93px) 100vw, 93px" data-srcset="https://s.financesonline.com/uploads/2020/09/Simplesat-logo-2-93x48.png 93w, https://s.financesonline.com/uploads/2020/09/Simplesat-logo-2.png 186w" /> </div> <p>Simplesat</p> </a> <div class="col col--20 s-cat "> Customer Experience Management Software </div> <div class="col col--10 s-ss"> 8.3 </div> <div class="col col--10 s-price"> $99 </div> <div class="col col--10 s-us"> 93% </div> <div class="col col--16 s-ur"> <a href="https://reviews.financesonline.com/p/simplesat/#user-review" title="User reviews" class="soft__revs"> <span class="soft__stars"> <span ></span> <span ></span> <span ></span> <span ></span> <span ></span> </span> <span>0 user reviews</span> </a> </div> <div class="clearfix"></div> </div> </div> </div> </div> <div id="pagination" class="fot-pagination"><div class="fot-pagination__inner"><span class="mini-hide">Page 1 of 14</span><span class="fot-pagination__item fot-pagination__item--disabled">1</span><a class="fot-pagination__item" href="?page=2">2</a><a class="fot-pagination__item" href="?page=3">3</a><a class="fot-pagination__item" href="?page=4">4</a><a class="fot-pagination__item" href="?page=5">5</a><a class="fot-pagination__item" href="?page=6">6</a><a class="fot-pagination__item" href="?page=7">7</a><a class="fot-pagination__item" href="?page=8">8</a><a class="fot-pagination__item" href="?page=9">9</a><a class="fot-pagination__item" href="?page=10">10</a><a class="fot-pagination__item fot-pagination__item--last" href="?page=14">Last »</a><div class="clearfix"></div></div></div> <h3>Things to consider when you invest in a SaaS</h3> <p>Disaster recovery and security are two key aspects that need to be considered by SaaS consumers when analyzing potential vendors.</p> <p>Many SaaS providers do not have a disaster recovery site. Therefore, ask the following queries to your shortlisted providers: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your main site and your disaster recovery site situated in different geographical locations?</p> <p>You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many systems have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This problem is common with on-premise IT platforms. The solution is to decrease the number of vendors so that there is answerability to ensure they take responsibility about performance.</p> <p>Ask the potential SaaS providers the following questions about security: Is your firm SAS70 compliant? What security procedures are used at your data centers? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?</p> <p>Needless to say, take your time to research thoroughly and get the answers to the above questions before you invest in an appropriate SaaS system. </p> <div class="fot-faq"> <h3><span class="icon icon--faq"></span>Frequently asked questions about Customer Experience Management Software</h3> <div class="fot-faq__item"> <a href="#">What is the best customer experience management software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q1"> <p><span style="font-weight: 400;">The best customer experience management software is </span><a href="https://reviews.financesonline.com/p/zendesk-cx/"><span style="font-weight: 400;">Zendesk</span></a><span style="font-weight: 400;">. It offers a full suite of customer service tools and features to help your support team deliver the best customer service experience. </span></p> <p><span style="font-weight: 400;">Zendesk’s basic plan offers a variety of modules, including customer experience, support, chat, call center solution, and knowledge base. These modules are easily upgradable separately if you would like to get access to CSAT surveys, web SDK, IVR phone trees, and more. Customer queries can be brought in through pre-defined tickets, customer search history, and website widgets, which give your customer support reps a background context of the concern based on its origin. </span></p> <p><span style="font-weight: 400;">Another module Zendesk has is the Guide module, which allows you to create a community portal, help center, and an online community where your low-touch tickets can be directed to and assisted by an AI-powered bot.</span></p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the benefits of customer experience management software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q2"> <p><span style="font-weight: 400;">In a nutshell, customer experience management systems help businesses establish good relationships with their customers and increase ROI. Specifically, here are some of the benefits of having a good customer experience management solution:</span></p> <p><b>Reduces customer churn. </b><span style="font-weight: 400;">Fostering customer loyalty relies heavily on delivering a positive customer experience. Keeping customers satisfied not just with quality products or services but with great customer support experience can keep them from doing business with your competitors.</span></p> <p><b>Recruits business advocates. </b><span style="font-weight: 400;">Loyal customers can bring in new ones via word-of-mouth referrals. </span></p> <p><b>Delivers unique customer experience. </b><span style="font-weight: 400;">Customer expectations rise over time and having a good customer experience management solution can help you meet and even go beyond these expectations. By drawing valuable insights based on your customers’ journeys, you will know their different needs and how to meet them.</span></p> </div> </div> <div class="fot-faq__item"> <a href="#">What are the features of customer experience management software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q3"> <p><span style="font-weight: 400;">Below are the core features of a good customer experience management software:</span></p> <p><b>Customer management: </b><span style="font-weight: 400;">This feature keeps all important details about your customers, updated, organized, and easily accessible.</span></p> <p><b>Ticket management: </b><span style="font-weight: 400;">This prevents tickets from either falling through cracks or being left unattended for too long. Ticket management also provides automatic ticket routing, fields, and tags that you can tailor specifically to your business operations.</span></p> <p><b>Collaboration: </b><span style="font-weight: 400;">Internal communication tools and shared calendars and dashboards keep your team connected and updated regarding their tasks and other schedules.</span></p> <p><b>Products and Inventory: </b><span style="font-weight: 400;">This gives you and your team a detailed view of your product database, which specific products are associated with your customers, and if a customer has issues with a particular product or service.</span></p> <p><b>Customer self-service: </b><span style="font-weight: 400;">Knowledge bases, community portals, forums, and online help centers allow customers to get the information they need without help from your customer support team.</span></p> <p><b>Integrations: </b><span style="font-weight: 400;">Streamline your business operations further by integrating a customer experience management platform with other applications, including your </span><a href="/c/marketing-software/"><span style="font-weight: 400;">marketing software</span></a><span style="font-weight: 400;"> and </span><a href="/c/sales-tools/"><span style="font-weight: 400;">sales solutions</span></a><span style="font-weight: 400;">.</span></p> <p><b>Reporting and analytics. </b><span style="font-weight: 400;">This allows you access to the valuable business intelligence that can help you devise effective strategies to provide your customers with quality customer experience.</span></p> </div> </div> <div class="fot-faq__item"> <a href="#">What is the easiest customer experience management software to use? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q4"> <p><span style="font-weight: 400;">Managing customer experience should not be a complicated process and these software solutions take the lead in the ease-of-use criterion:</span></p> <p><a href="https://reviews.financesonline.com/p/zendesk-cx/"><b>Zendesk</b></a><b>. </b><span style="font-weight: 400;">This platform offered by Zendesk comes with straightforward features, such as various communication channels and other tools. It also offers robust automation features that further streamline customer experience management operations.</span></p> <p><a href="https://reviews.financesonline.com/p/qualtrics/"><b>Qualtrics CX</b></a><b>. </b><span style="font-weight: 400;">Actual users give Qualtrics CX favorable ratings on its user-friendliness. Gathering customer feedback and drawing actionable data are made easier using its automated workflows, customizable dashboards, and more. </span></p> <p><a href="https://reviews.financesonline.com/p/verified-reviews/"><b>Verified Reviews</b></a><b>. </b><span style="font-weight: 400;">Its straightforward design and intuitive system make it easy for users to learn without extensive training. Setting it up for your business is also less complicated as all you have to do is add its widget to your website.</span></p> </div> </div> <div class="fot-faq__item"> <a href="#">What is a good free customer experience management software? <span class="icon icon--arrow-down"></span></a> <div class="fot-faq__answer" id="faq-q5"> <p><span style="font-weight: 400;">For startups and SMBs that are planning to incorporate customer experience management solution into their business operations, they may want to consider the following vendors offering free plans and modules:</span></p> <p><a href="https://reviews.financesonline.com/p/zendesk-cx/"><b>Zendesk</b></a><b>. </b><span style="font-weight: 400;">Zendesk Chat Lite and Zendesk Guide modules are both free. The chat lite module is limited to one concurrent chat but it also comes with a chat rating feature and 30-day chat history. Zendesk Guide includes Zendesk Support, knowledge base, support request form, and Google Analytics reporting.</span></p> <p><a href="https://reviews.financesonline.com/p/yotpo/"><b>Yotpo</b></a><b>. </b><span style="font-weight: 400;">The free plan offers product and site reviews, SEO page, email upselling, social selling, rich snippets for supported platforms, dashboard, and more. </span></p> <p><a href="https://reviews.financesonline.com/p/hotjar/"><b>Hotjar</b></a><b>. </b><span style="font-weight: 400;">This flexible and highly scalable customer experience management platform offers a free basic plan for an unlimited number of users. Features included are 2,000 page views per day data collection, limited reports, and data storage for one year.</span></p> </div> </div> </div> <script type="application/ld+json">{ "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What is the best customer experience management software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q1", "text": "<p>The best customer experience management software is <a href=\"https://reviews.financesonline.com/p/zendesk-cx/\">Zendesk</a>. It offers a full suite of customer service tools and features to help your support team deliver the best customer service experience.\u00a0</p>\n<p>Zendesk\u2019s basic plan offers a variety of modules, including customer experience, support, chat, call center solution, and knowledge base. These modules are easily upgradable separately if you would like to get access to CSAT surveys, web SDK, IVR phone trees, and more. 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Ticket management also provides automatic ticket routing, fields, and tags that you can tailor specifically to your business operations.</p>\n<p><b>Collaboration: </b>Internal communication tools and shared calendars and dashboards keep your team connected and updated regarding their tasks and other schedules.</p>\n<p><b>Products and Inventory: </b>This gives you and your team a detailed view of your product database, which specific products are associated with your customers, and if a customer has issues with a particular product or service.</p>\n<p><b>Customer self-service: </b>Knowledge bases, community portals, forums, and online help centers allow customers to get the information they need without help from your customer support team.</p>\n<p><b>Integrations: </b>Streamline your business operations further by integrating a customer experience management platform with other applications, including your <a href=\"https://financesonline.com/c/marketing-software/\">marketing software</a> and <a href=\"https://financesonline.com/c/sales-tools/\">sales solutions</a>.</p>\n<p><b>Reporting and analytics. </b>This allows you access to the valuable business intelligence that can help you devise effective strategies to provide your customers with quality customer experience.</p>\n" } }, { "@type": "Question", "name": "What is the easiest customer experience management software to use?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q4", "text": "<p>Managing customer experience should not be a complicated process and these software solutions take the lead in the ease-of-use criterion:</p>\n<p><a href=\"https://reviews.financesonline.com/p/zendesk-cx/\"><b>Zendesk</b></a><b>. </b>This platform offered by Zendesk comes with straightforward features, such as various communication channels and other tools. It also offers robust automation features that further streamline customer experience management operations.</p>\n<p><a href=\"https://reviews.financesonline.com/p/qualtrics/\"><b>Qualtrics CX</b></a><b>. </b>Actual users give Qualtrics CX favorable ratings on its user-friendliness. Gathering customer feedback and drawing actionable data are made easier using its automated workflows, customizable dashboards, and more.\u00a0</p>\n<p><a href=\"https://reviews.financesonline.com/p/verified-reviews/\"><b>Verified Reviews</b></a><b>. </b>Its straightforward design and intuitive system make it easy for users to learn without extensive training. Setting it up for your business is also less complicated as all you have to do is add its widget to your website.</p>\n" } }, { "@type": "Question", "name": "What is a good free customer experience management software?", "acceptedAnswer": { "@type": "Answer", "@id": "#faq-q5", "text": "<p>For startups and SMBs that are planning to incorporate customer experience management solution into their business operations, they may want to consider the following vendors offering free plans and modules:</p>\n<p><a href=\"https://reviews.financesonline.com/p/zendesk-cx/\"><b>Zendesk</b></a><b>. </b>Zendesk Chat Lite and Zendesk Guide modules are both free. The chat lite module is limited to one concurrent chat but it also comes with a chat rating feature and 30-day chat history. Zendesk Guide includes Zendesk Support, knowledge base, support request form, and Google Analytics reporting.</p>\n<p><a href=\"https://reviews.financesonline.com/p/yotpo/\"><b>Yotpo</b></a><b>. </b>The free plan offers product and site reviews, SEO page, email upselling, social selling, rich snippets for supported platforms, dashboard, and more.\u00a0</p>\n<p><a href=\"https://reviews.financesonline.com/p/hotjar/\"><b>Hotjar</b></a><b>. </b>This flexible and highly scalable customer experience management platform offers a free basic plan for an unlimited number of users. Features included are 2,000 page views per day data collection, limited reports, and data storage for one year.</p>\n" } } ] }</script> <div class="category__author" style="display: flex;"> <div class="category__avatar"> <img src="data:image/gif;base64,R0lGODlhAQABAIAAAP///wAAACH5BAEAAAAALAAAAAABAAEAAAICRAEAOw==" data-src="https://sip.financesonline.com/uploads/2018/09/louie.jpg?width=100&token=cBF1qsThMBVm4GTC-uvIxg" alt="Louie Andre" class="lazyload"> </div> <div class="category__author__desc"> <h4>By <a href="/author/louie/" title="Louie Andre">Louie Andre</a></h4> <p>B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."</p> </div> <div class="clearfix"></div> </div> </div> <div class="clearfix"></div> <p class="updated">Updated <time datetime="2024-11-13T12:03:36+00:00" title="2024-11-13T12:03:36+00:00">November 13, 2024</time></p> </div> </div> </div> </div> </div> </div>  <div id="why-fo-free" class="fot-modal why-fo-free-modal"> <div class="fot-modal__close"><span></span><span></span></div> <h3> <img width="30" height="30" class="why_fo_free_modal_img" alt="Why is FinancesOnline free?" srcset="https://financesonline.com/media/themes/fot/dist/img/information.png 1x,https://financesonline.com/media/themes/fot/dist/img/information@2x.png 2x" src="https://financesonline.com/media/themes/fot/dist/img/information.png"> Why is FinancesOnline free? </h3> <p>FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. 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