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Your organisation's e-mail service may have prevented the mail from reaching you - please contact your mail administrator if you think this may be the case.</p> </li> <li> <h4><a name="NoVerificationEmailReceived"></a>You get an error stating that your e-mail address is already registered?</h4> <p>We can send you by e-mail a link allowing you to <a href="https://ecas.ec.europa.eu/cas/init/passwordResetRequest.cgi?loginRequestId=ECAS_LR-29090860-nRmKcko09xWGpCGfFK9C5vszNjMOzNv21xxWrixpuTRA8VFxt0Hb3SVYWM5V2UYOF3nmEh8KiSpK0A2rRlM7YT-rS0vSrmBGYCYSToZSWK7aa-GDlegWpw2lejjwL7hHGaG3iyr6kVv9oEmYFzo7C5KfsXn45R846uZMhCC5Ioljt3pMt7ZH9JzLlwKiXDKgKSYo" title="Reset your password">reset your password</a> (provide your e-mail address and follow the on-screen instructions).</p> </li> <li> <h4><a name="EmailAddressAlreadyRegistered"></a>You registered successfully but did not complete the initialisation process in time?</h4> <p>We can send you another e-mail to allow you to <a href="https://ecas.ec.europa.eu/cas/init/passwordResetRequest.cgi?loginRequestId=ECAS_LR-29090860-nRmKcko09xWGpCGfFK9C5vszNjMOzNv21xxWrixpuTRA8VFxt0Hb3SVYWM5V2UYOF3nmEh8KiSpK0A2rRlM7YT-rS0vSrmBGYCYSToZSWK7aa-GDlegWpw2lejjwL7hHGaG3iyr6kVv9oEmYFzo7C5KfsXn45R846uZMhCC5Ioljt3pMt7ZH9JzLlwKiXDKgKSYo" title="Initialise your password">try again</a> (provide your e-mail address and follow the on-screen instructions).</p> </li> <li> <h4><a name="VerificationEmailTimeOut"></a>You registered successfully but the link to allow you to complete the initialisation process did not work?</h4> <p>We can <a href="https://ecas.ec.europa.eu/cas/init/passwordResetRequest.cgi?loginRequestId=ECAS_LR-29090860-nRmKcko09xWGpCGfFK9C5vszNjMOzNv21xxWrixpuTRA8VFxt0Hb3SVYWM5V2UYOF3nmEh8KiSpK0A2rRlM7YT-rS0vSrmBGYCYSToZSWK7aa-GDlegWpw2lejjwL7hHGaG3iyr6kVv9oEmYFzo7C5KfsXn45R846uZMhCC5Ioljt3pMt7ZH9JzLlwKiXDKgKSYo" title="Initialise your password">send you the link again</a> (provide your e-mail address and follow the on-screen instructions), but please make sure that the link you click on is not split across lines by your e-mail application or that you copy the entire link into the address box of your browser.</p> </li> <li> <h4><a name="ForgotYourPassword"></a>Forgot your password or got an "<em>Incorrect password supplied</em>" error?</h4> <p>We can send you by e-mail a link allowing you to <a href="https://ecas.ec.europa.eu/cas/init/passwordResetRequest.cgi?loginRequestId=ECAS_LR-29090860-nRmKcko09xWGpCGfFK9C5vszNjMOzNv21xxWrixpuTRA8VFxt0Hb3SVYWM5V2UYOF3nmEh8KiSpK0A2rRlM7YT-rS0vSrmBGYCYSToZSWK7aa-GDlegWpw2lejjwL7hHGaG3iyr6kVv9oEmYFzo7C5KfsXn45R846uZMhCC5Ioljt3pMt7ZH9JzLlwKiXDKgKSYo" title="Reset your password">reset your password</a> (provide your e-mail address and follow the on-screen instructions).</p> </li> <li> <h4><a name="AddMobilePhoneNumber"></a>You wish to add a mobile phone number to your EU Login account?</h4> <p>Once you have logged in, go to your account details by following the "My account" link. Click on "Manage my mobile phone numbers", then on "Add a mobile phone number" and follow the on-screen instructions.</p> </li> <li> <h4><a name="ChangeMobilePhoneNumber"></a>You have changed mobile phone number or get an error "<em>Invalid phone number</em>"?</h4> <p>Once you have logged in, go to your account details by following the "My account" link. Click on "Manage my mobile phone numbers". First, remove your old number by clicking on "Delete a mobile phone number" and following the on-screen instructions. Then add the new number by following the "Add a mobile phone number" link.</p> </li> <li> <h4><a name="ChangeEmail"></a>You would like to change the e-mail address of your EU Login account?</h4> <p>Once you have logged in, go to your account details by following the "My account" link. Click on "Configure my account" and change the e-mail address in the corresponding field.</p> </li> </ul> </div> </div> </div> </div> </div> <footer class="main-footer container-fluid" role="contentinfo"> <div class="container"> <div class="row"> <div class="clearfix col-sm-8"> <ul class="eu-login-link"> <li><a href="https://ecas.ec.europa.eu/cas/about.html;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181?loginRequestId=ECAS_LR-29090860-nRmKcko09xWGpCGfFK9C5vszNjMOzNv21xxWrixpuTRA8VFxt0Hb3SVYWM5V2UYOF3nmEh8KiSpK0A2rRlM7YT-rS0vSrmBGYCYSToZSWK7aa-GDlegWpw2lejjwL7hHGaG3iyr6kVv9oEmYFzo7C5KfsXn45R846uZMhCC5Ioljt3pMt7ZH9JzLlwKiXDKgKSYo" class="service" title="About EU Login">About EU Login</a></li> <li><a href="https://ecas.ec.europa.eu/cas/cookies.html;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181?loginRequestId=ECAS_LR-29090860-nRmKcko09xWGpCGfFK9C5vszNjMOzNv21xxWrixpuTRA8VFxt0Hb3SVYWM5V2UYOF3nmEh8KiSpK0A2rRlM7YT-rS0vSrmBGYCYSToZSWK7aa-GDlegWpw2lejjwL7hHGaG3iyr6kVv9oEmYFzo7C5KfsXn45R846uZMhCC5Ioljt3pMt7ZH9JzLlwKiXDKgKSYo" class="service" title="Cookies">Cookies</a></li> <li><a href="https://ecas.ec.europa.eu/cas/privacyStatement.html;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181?loginRequestId=ECAS_LR-29090860-nRmKcko09xWGpCGfFK9C5vszNjMOzNv21xxWrixpuTRA8VFxt0Hb3SVYWM5V2UYOF3nmEh8KiSpK0A2rRlM7YT-rS0vSrmBGYCYSToZSWK7aa-GDlegWpw2lejjwL7hHGaG3iyr6kVv9oEmYFzo7C5KfsXn45R846uZMhCC5Ioljt3pMt7ZH9JzLlwKiXDKgKSYo" accesskey="5" class="service" title="Privacy Statement">Privacy Statement</a></li> <li><a href="https://trusted-digital-identity.europa.eu/eu-login-frequently-asked-questions_en;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181" target="_blank" class="link-external" title="Help" referrerpolicy="no-referrer" rel="noopener noreferrer">Help</a> <span class="sr-only">(opens in a new tab)</span> </li> </ul> <ul class="external-link"> <li><a href="https://europa.eu;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181" target="_blank" class="link-external" title="European Union" referrerpolicy="no-referrer" rel="noopener noreferrer">European Union</a><span class="sr-only">(opens in a new tab)</span></li> <li><a href="https://europa.eu/about-eu/institutions-bodies/index_en.htm;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181" target="_blank" class="link-external" title="EU institutions" referrerpolicy="no-referrer" rel="noopener noreferrer">EU institutions</a><span class="sr-only">(opens in a new tab)</span></li> </ul> <span class="server-information" aria-label="EU Login server version"><span class="text-danger">9.10.19-dn1p</span><span aria-hidden="true"> | </span>2<span> </span>ms</span> </div> <div class="ec-logo col-sm-4" aria-label="European Union"><span class="powered-by" aria-hidden="true">Powered by</span><a href="https://europa.eu;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181" target="_blank" referrerpolicy="no-referrer" rel="noopener noreferrer"><img src="https://ecas.ec.europa.eu/cas/images/eu-logo-en.svg;__Secure-ECAS_SESSIONID=nlhti9gVehtdYyScNzJLOZDtaQ73T72WUv05Ue56OtVoIc1-eRO0H_xP5R96RWGMPsG!-911292181" alt="European Union" /></a></div> </div> </div> </footer>  </body> </html>