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class="Primer_Brand__Grid-module__Grid__column___HTpsw Primer_Brand__Grid-module__Grid__column--xsmall-span-12___brXS7 Primer_Brand__Grid-module__Grid__column--small-span-12___NdAWP Primer_Brand__Grid-module__Grid__column--medium-span-4___zBxBa"><div class="Primer_Brand__Card-module__Card__outer___QBN0D"><div class="Primer_Brand__Card-module__Card___ByGEk Primer_Brand__Card-module__Card--colorMode-light___LXDwj Primer_Brand__Card-module__Card--border___nNZlZ Primer_Brand__Card-module__Card--colorMode-light___LXDwj" data-ref="card-component-2U0TMcH6LxvJKJucSHXaaN"><h3 class="Primer_Brand__Heading-module__Heading___IVpmp Primer_Brand__Heading-module__Heading-font--mona-sans___SCnTx Primer_Brand__Heading-module__Heading--subhead-large____C6GZ Primer_Brand__Card-module__Card__heading___INFhp"><a href="/copilot-demo/" class="Primer_Brand__Card-module__Card__link___Ye5mq">Copilot</a></h3><p class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG 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Learn how you can maximize developer velocity and innovation. </p><div class="Primer_Brand__Card-module__Card__action___C6sRY"><span class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG Primer_Brand__Text-module__Text--default___DChoE Primer_Brand__Text-module__Text--200___XAIGT Primer_Brand__Link-module__Link--label___j8etE">Read more about Copilot</span><svg class="Primer_Brand__ExpandableArrow-module__ExpandableArrow___rkfek Primer_Brand__Link-module__Link-arrow___HBMJ9" width="16" height="16" viewBox="0 0 16 16" fill="none" aria-hidden="true"><path fill="currentColor" d="M7.28033 3.21967C6.98744 2.92678 6.51256 2.92678 6.21967 3.21967C5.92678 3.51256 5.92678 3.98744 6.21967 4.28033L7.28033 3.21967ZM11 8L11.5303 8.53033C11.8232 8.23744 11.8232 7.76256 11.5303 7.46967L11 8ZM6.21967 11.7197C5.92678 12.0126 5.92678 12.4874 6.21967 12.7803C6.51256 13.0732 6.98744 13.0732 7.28033 12.7803L6.21967 11.7197ZM6.21967 4.28033L10.4697 8.53033L11.5303 7.46967L7.28033 3.21967L6.21967 4.28033ZM10.4697 7.46967L6.21967 11.7197L7.28033 12.7803L11.5303 8.53033L10.4697 7.46967Z"></path><path class="Primer_Brand__ExpandableArrow-module__ExpandableArrow-stem___g4mdy" stroke="currentColor" d="M1.75 8H11" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div></div></div><div class="Primer_Brand__Grid-module__Grid__column___HTpsw Primer_Brand__Grid-module__Grid__column--xsmall-span-12___brXS7 Primer_Brand__Grid-module__Grid__column--small-span-12___NdAWP Primer_Brand__Grid-module__Grid__column--medium-span-4___zBxBa"><div class="Primer_Brand__Card-module__Card__outer___QBN0D"><div class="Primer_Brand__Card-module__Card___ByGEk Primer_Brand__Card-module__Card--colorMode-light___LXDwj Primer_Brand__Card-module__Card--border___nNZlZ Primer_Brand__Card-module__Card--colorMode-light___LXDwj" data-ref="card-component-1I3CedNV2FcIPItMiHu17F"><h3 class="Primer_Brand__Heading-module__Heading___IVpmp Primer_Brand__Heading-module__Heading-font--mona-sans___SCnTx Primer_Brand__Heading-module__Heading--subhead-large____C6GZ Primer_Brand__Card-module__Card__heading___INFhp"><a href="/security/what-is-github-advanced-security/" class="Primer_Brand__Card-module__Card__link___Ye5mq">Security</a></h3><p class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG Primer_Brand__Text-module__Text--muted___lTaVa Primer_Brand__Text-module__Text--200___XAIGT Primer_Brand__Card-module__Card__description___KN9CH">Stay one step ahead by shipping your software securely within GitHub: Identify and fix security issues directly in the developer flow.</p><div class="Primer_Brand__Card-module__Card__action___C6sRY"><span class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG Primer_Brand__Text-module__Text--default___DChoE Primer_Brand__Text-module__Text--200___XAIGT 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class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG Primer_Brand__Text-module__Text--muted___lTaVa Primer_Brand__Text-module__Text--200___XAIGT Primer_Brand__Card-module__Card__description___KN9CH">Learn why more than 90% of the Fortune 100 use GitHub—the leading developer platform compared to alternative solutions.</p><div class="Primer_Brand__Card-module__Card__action___C6sRY"><span class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG Primer_Brand__Text-module__Text--default___DChoE Primer_Brand__Text-module__Text--200___XAIGT Primer_Brand__Link-module__Link--label___j8etE">Compare GitHub</span><svg class="Primer_Brand__ExpandableArrow-module__ExpandableArrow___rkfek Primer_Brand__Link-module__Link-arrow___HBMJ9" width="16" height="16" viewBox="0 0 16 16" fill="none" aria-hidden="true"><path fill="currentColor" d="M7.28033 3.21967C6.98744 2.92678 6.51256 2.92678 6.21967 3.21967C5.92678 3.51256 5.92678 3.98744 6.21967 4.28033L7.28033 3.21967ZM11 8L11.5303 8.53033C11.8232 8.23744 11.8232 7.76256 11.5303 7.46967L11 8ZM6.21967 11.7197C5.92678 12.0126 5.92678 12.4874 6.21967 12.7803C6.51256 13.0732 6.98744 13.0732 7.28033 12.7803L6.21967 11.7197ZM6.21967 4.28033L10.4697 8.53033L11.5303 7.46967L7.28033 3.21967L6.21967 4.28033ZM10.4697 7.46967L6.21967 11.7197L7.28033 12.7803L11.5303 8.53033L10.4697 7.46967Z"></path><path class="Primer_Brand__ExpandableArrow-module__ExpandableArrow-stem___g4mdy" stroke="currentColor" d="M1.75 8H11" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div></div></div></div></div></header><section data-nav="light-mode" class="animatable animate-fade-up"><div class="container-xl"><div id="home-featured-box" class="gradient-bg-purple-red color-fg-white rounded-2 shadow-lg d-lg-flex"><div class="flex-1 p-4 p-lg-7"><h2 class="h3-mktg mb-2">GitHub Learning Pathways</h2><p class="f3-mktg mb-4">Become a GitHub expert in CI/CD, application security, governance, and AI-developer tools through expert-guided learning pathways with tips and insights from leading enterprise organizations.</p><a class="btn-mktg arrow-target-mktg width-full width-sm-auto mr-lg-3" data-analytics-click="Homepage,click on homepage featured resource" href="/learn/pathways/">Start your learning journey<svg aria-hidden="true" role="presentation" xmlns="http://www.w3.org/2000/svg" class="octicon arrow-symbol-mktg" width="16" height="16" viewBox="0 0 16 16" fill="none"><path fill="currentColor" d="M7.28033 3.21967C6.98744 2.92678 6.51256 2.92678 6.21967 3.21967C5.92678 3.51256 5.92678 3.98744 6.21967 4.28033L7.28033 3.21967ZM11 8L11.5303 8.53033C11.8232 8.23744 11.8232 7.76256 11.5303 7.46967L11 8ZM6.21967 11.7197C5.92678 12.0126 5.92678 12.4874 6.21967 12.7803C6.51256 13.0732 6.98744 13.0732 7.28033 12.7803L6.21967 11.7197ZM6.21967 4.28033L10.4697 8.53033L11.5303 7.46967L7.28033 3.21967L6.21967 4.28033ZM10.4697 7.46967L6.21967 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12.0126 5.92678 12.4874 6.21967 12.7803C6.51256 13.0732 6.98744 13.0732 7.28033 12.7803L6.21967 11.7197ZM6.21967 4.28033L10.4697 8.53033L11.5303 7.46967L7.28033 3.21967L6.21967 4.28033ZM10.4697 7.46967L6.21967 11.7197L7.28033 12.7803L11.5303 8.53033L10.4697 7.46967Z"></path><path stroke="currentColor" d="M1.75 8H11" stroke-width="1.5" stroke-linecap="round"></path></svg></a><div class="grid grid-cols-1 grid-cols-md-3 gap-16"><div class="resource-card animatable animate-fade-up col-span-2 flexible-thumbnail" data-testid="page-thumbnail"><a class="resource-card-overlay-link" aria-label="Go to page: GitHub case study: Enhancing customer support with AI" href="/artificial-intelligence/enhancing-customer-support-with-ai/"></a><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:52.5%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" class="resource-card-image" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" class="resource-card-image" sizes="100vw" srcSet="//images.ctfassets.net/wfutmusr1t3h/3odN5FgGJtbvNtKHyofyVg/0c6a692db6f77f65ce765e7e3369d13b/AI_Background_-_Artificial_Intelligence_pillar_-_Dark_1.png?w=544&q=75 544w, //images.ctfassets.net/wfutmusr1t3h/3odN5FgGJtbvNtKHyofyVg/0c6a692db6f77f65ce765e7e3369d13b/AI_Background_-_Artificial_Intelligence_pillar_-_Dark_1.png?w=768&q=75 768w, //images.ctfassets.net/wfutmusr1t3h/3odN5FgGJtbvNtKHyofyVg/0c6a692db6f77f65ce765e7e3369d13b/AI_Background_-_Artificial_Intelligence_pillar_-_Dark_1.png?w=1012&q=75 1012w, //images.ctfassets.net/wfutmusr1t3h/3odN5FgGJtbvNtKHyofyVg/0c6a692db6f77f65ce765e7e3369d13b/AI_Background_-_Artificial_Intelligence_pillar_-_Dark_1.png?w=1280&q=75 1280w" src="//images.ctfassets.net/wfutmusr1t3h/3odN5FgGJtbvNtKHyofyVg/0c6a692db6f77f65ce765e7e3369d13b/AI_Background_-_Artificial_Intelligence_pillar_-_Dark_1.png?w=1280&q=75"/></noscript></span><h3 class="h4-mktg font-weight-semibold heading"><span>GitHub case study: Enhancing customer support with AI</span></h3><time class="text-mono mb-3 color-fg-muted">November 19, 2024</time><p class="f3-mktg color-fg-muted">GitHub Copilot empowers engineers to help their organizations achieve better business outcomes for their customers. But AI doesn't simply help engineers do the same work more quickly; it can help them get to places they haven't been able to get to before! We're excited to share how our GitHub customer success team has been using AI to better serve our customers. </p><div class="text-mono f5 mt-4"><a class="Link--primary no-underline resource-card-tag" href="/topics/ai/">AI</a></div></div><div><div class="resource-card animatable animate-fade-up col-span-2 flexible-thumbnail" data-testid="page-thumbnail"><a class="resource-card-overlay-link" aria-label="Go to page: How Microsoft’s FOSS fund supports the open source ecosystem" href="/open-source/microsoft-foss-fund/"></a><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:52.5%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" class="resource-card-image" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" class="resource-card-image" sizes="100vw" srcSet="/assets/images/defaults/default-1.png?w=544&q=75 544w, /assets/images/defaults/default-1.png?w=768&q=75 768w, /assets/images/defaults/default-1.png?w=1012&q=75 1012w, /assets/images/defaults/default-1.png?w=1280&q=75 1280w" src="/assets/images/defaults/default-1.png?w=1280&q=75"/></noscript></span><h3 class="h4-mktg font-weight-semibold heading"><span>How Microsoft’s FOSS fund supports the open source ecosystem</span></h3><time class="text-mono mb-3 color-fg-muted">November 18, 2024</time><p class="f3-mktg color-fg-muted">Open source depends on the efforts of contributions from around the world. Millions of people pitch in to write code, provide support, draft documentation, plan events, and all the other tasks that keep projects moving. </p><div class="text-mono f5 mt-4"><a class="Link--primary no-underline resource-card-tag" href="/topics/opensource/">Open Source</a></div></div><div class="resource-card animatable animate-fade-up col-span-2 flexible-thumbnail" data-testid="page-thumbnail"><a class="resource-card-overlay-link" aria-label="Go to page: Why Stripe sponsors open source" href="/open-source/why-stripe-sponsors-open-source/"></a><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:52.5%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" class="resource-card-image" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" class="resource-card-image" sizes="100vw" srcSet="/assets/images/defaults/default-2.png?w=544&q=75 544w, /assets/images/defaults/default-2.png?w=768&q=75 768w, /assets/images/defaults/default-2.png?w=1012&q=75 1012w, /assets/images/defaults/default-2.png?w=1280&q=75 1280w" src="/assets/images/defaults/default-2.png?w=1280&q=75"/></noscript></span><h3 class="h4-mktg font-weight-semibold heading"><span>Why Stripe sponsors open source</span></h3><time class="text-mono mb-3 color-fg-muted">November 18, 2024</time><p class="f3-mktg color-fg-muted">Millions of companies around the world use Stripe to move trillions of US dollars. Stripe is a key part of the financial infrastructure of the internet. “Like so much of the internet, open source is a fundamental part of what we do at Stripe," explains engineer and Head of Open Source Mike Fix.</p><div class="text-mono f5 mt-4"><a class="Link--primary no-underline resource-card-tag" href="/topics/opensource/">Open Source</a></div></div></div></div></div></section><section class="section pb-8"><div class="container-xl"><div class="color-bg-gray color-fg-white p-4 py-6 py-md-9 pl-md-9 pr-md-9 rounded-2 shadow-lg clearfix" data-color-mode="dark" data-dark-theme="dark" data-nav="dark-mode"><header class="col-12 float-left border-bottom pb-3 mb-4 animatable animate-fade-up"><h2 class="h4-mktg mb-2 font-weight-bold">Browse by topic</h2><p class="f3-mktg color-fg-secondary mb-4">Explore all the GitHub offerings by topic.</p><a data-analytics-click="Homepage,click on Homepage,ref_loc:Browse by topic" class="color-fg-white link-mktg arrow-target-mktg text-semibold f3-mktg" 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However, companies in regulated industries face additional complexities when scaling AI.</p><div class="text-mono f5 mt-4"><a class="Link--primary no-underline resource-card-tag" href="/topics/ai/">AI</a></div></div></div></div></section></div><section class="section gradient-bg-purple-red color-fg-white" data-nav="dark-mode blur-mode"><div class="container-md"><blockquote class="position-relative"><p class="h3-mktg font-weight-medium lh-relaxed mb-4 animatable animate-fade-up"><span class="position-absolute offset-n1 h2-mktg">“</span> Designed to empower Developers with access to the tools and features they need for streamlined collaboration.</p><footer><p class="text-mono animatable animate-fade-up"><span>Aicha Bah Gersing</span><span> // </span><span>Senior Director, Premium Support</span></p><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:56px;height:56px;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><img alt="Senior Director, Premium Support" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fixed" class="circle animatable animate-fade-up" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%"/><noscript><img alt="Senior Director, Premium Support" loading="lazy" decoding="async" data-nimg="fixed" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%" class="circle animatable animate-fade-up" srcSet="https://images.ctfassets.net/wfutmusr1t3h/5bVl2ywSDepuOd6POZU5z0/551ff91b5cd860154f47a4eb317ef2eb/75330651.png?w=64&q=75 1x, https://images.ctfassets.net/wfutmusr1t3h/5bVl2ywSDepuOd6POZU5z0/551ff91b5cd860154f47a4eb317ef2eb/75330651.png?w=128&q=75 2x" src="https://images.ctfassets.net/wfutmusr1t3h/5bVl2ywSDepuOd6POZU5z0/551ff91b5cd860154f47a4eb317ef2eb/75330651.png?w=128&q=75"/></noscript></span></footer></blockquote></div></section><div class="color-bg-dark color-fg-white dark-mode bg-glow-pry" data-color-mode="dark" data-dark-theme="dark" data-nav="dark-mode" id="home-endcap"><section class="section"><div class="container-xl d-flex flex-column flex-items-center flex-justify-center"><h2 class="h1-mktg text-center mb-4 animatable animate-fade-up" style="max-width:800px">Accelerate innovation with the platform developers love</h2><p class="f3-mktg text-center color-fg-secondary mb-7 animatable animate-fade-up" style="max-width:800px">At GitHub, you can build what’s next with the industry’s most complete developer platform. 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5.92678 3.98744 6.21967 4.28033L7.28033 3.21967ZM11 8L11.5303 8.53033C11.8232 8.23744 11.8232 7.76256 11.5303 7.46967L11 8ZM6.21967 11.7197C5.92678 12.0126 5.92678 12.4874 6.21967 12.7803C6.51256 13.0732 6.98744 13.0732 7.28033 12.7803L6.21967 11.7197ZM6.21967 4.28033L10.4697 8.53033L11.5303 7.46967L7.28033 3.21967L6.21967 4.28033ZM10.4697 7.46967L6.21967 11.7197L7.28033 12.7803L11.5303 8.53033L10.4697 7.46967Z"></path><path class="Primer_Brand__ExpandableArrow-module__ExpandableArrow-stem___g4mdy" stroke="currentColor" d="M1.75 8H11" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div></div><div class="Primer_Brand__Card-module__Card__outer___QBN0D"><div class="Primer_Brand__Card-module__Card___ByGEk Primer_Brand__Card-module__Card--colorMode-light___LXDwj Primer_Brand__Card-module__Card--border___nNZlZ Primer_Brand__Card-module__Card--colorMode-light___LXDwj feature-box feature-box-gray rounded-2" data-ref="card-component-6FHFQAQM07BViyh7F3SXc0"><h3 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3.21967L6.21967 4.28033ZM10.4697 7.46967L6.21967 11.7197L7.28033 12.7803L11.5303 8.53033L10.4697 7.46967Z"></path><path class="Primer_Brand__ExpandableArrow-module__ExpandableArrow-stem___g4mdy" stroke="currentColor" d="M1.75 8H11" stroke-width="1.5" stroke-linecap="round"></path></svg></div></div></div><div class="Primer_Brand__Card-module__Card__outer___QBN0D"><div class="Primer_Brand__Card-module__Card___ByGEk Primer_Brand__Card-module__Card--colorMode-light___LXDwj Primer_Brand__Card-module__Card--border___nNZlZ Primer_Brand__Card-module__Card--colorMode-light___LXDwj feature-box feature-box-gray rounded-2" data-ref="card-component-7qfaWinMWvgWPt0LekbXPw"><h3 class="Primer_Brand__Heading-module__Heading___IVpmp Primer_Brand__Heading-module__Heading-font--mona-sans___SCnTx Primer_Brand__Heading-module__Heading--subhead-large____C6GZ Primer_Brand__Card-module__Card__heading___INFhp"><a href="https://github.com/features/packages" class="Primer_Brand__Card-module__Card__link___Ye5mq">Packages</a></h3><p class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG Primer_Brand__Text-module__Text--muted___lTaVa Primer_Brand__Text-module__Text--200___XAIGT Primer_Brand__Card-module__Card__description___KN9CH">Safely publish and consume packages within your organization.</p><div class="Primer_Brand__Card-module__Card__action___C6sRY"><span class="Primer_Brand__Text-module__Text___pecHN Primer_Brand__Text-module__Text-font--mona-sans___GpzSG Primer_Brand__Text-module__Text--default___DChoE Primer_Brand__Text-module__Text--200___XAIGT Primer_Brand__Link-module__Link--label___j8etE">Learn more</span><svg class="Primer_Brand__ExpandableArrow-module__ExpandableArrow___rkfek Primer_Brand__Link-module__Link-arrow___HBMJ9" width="16" height="16" viewBox="0 0 16 16" fill="none" aria-hidden="true"><path fill="currentColor" d="M7.28033 3.21967C6.98744 2.92678 6.51256 2.92678 6.21967 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Page for /artificial-intelligence/enhancing-customer-support-with-ai","title":"GitHub case study: Enhancing customer support with AI","description":"GitHub Copilot empowers engineers to help their organizations achieve better business outcomes for their customers. But AI doesn't simply help engineers do the same work more quickly; it can help them get to places they haven't been able to get to before! We're excited to share how our GitHub customer success team has been using AI to better serve our customers.\n","body":"## AI accelerates more than just developer productivity\n\nSince the general availability of our [AI assistant in GitHub's support portal in February 2024](https://github.blog/news-insights/product-news/copilot-in-github-support-is-now-available/), 60% of the cases presented to it were resolved, with the majority being solved in under 7 minutes. This investment is part of GitHub's commitment to leveraging AI across the Software Development Lifecycle - including crucial moments when engineers need support! Let's take a look at how engineers at GitHub used AI within our support business to better serve our customers.\n\n## How GitHub improved customer support with AI\n\n__Primary goal__\n\n- Improve GitHub's customer support experience by leveraging automation powered by AI.\n\n__Support Portal Reach__\n\n- GitHub serves a global community of over 100 million developers. GitHub's [support portal](https://support.github.com) assists an average of 178,000 customers each month with product and support-related questions.\n\n__Key objectives__\n\n- Enhance responsiveness.\n\n- Increase customer satisfaction.\n\n- Allow the support team to focus on more complex and long standing issues.\n\n__Specific focus__\n\nStreamline the resolution of level 1 support queries by making known solutions easily discoverable, providing customers with a more direct and efficient route to resolution.\n\n__What was done__\n\nTo achieve these objectives, we developed and implemented an AI-powered conversational assistant. This assistant is designed to autonomously address routine inquiries, providing immediate assistance and surfacing known solutions more effectively for our customers. The model is grounded to GitHub's extensive product documentation, helping ensure that the AI provides accurate and relevant guidance based on our existing knowledge bases. Our development and deployment process was underpinned by [Microsoft Responsible AI principles](https://www.microsoft.com/en-au/ai/responsible-ai?ef_id=_k_CjwKCAjw3P-2BhAEEiwA3yPhwB3LqV50_7LnWPLwGDTFbovX-xSKxgnIs_zXWcnpmt6HW0162H2wVRoCHbgQAvD_BwE_k_\u0026OCID=AIDcmmgp5f6cxq_SEM__k_CjwKCAjw3P-2BhAEEiwA3yPhwB3LqV50_7LnWPLwGDTFbovX-xSKxgnIs_zXWcnpmt6HW0162H2wVRoCHbgQAvD_BwE_k_\u0026gad_source=1\u0026gclid=CjwKCAjw3P-2BhAEEiwA3yPhwB3LqV50_7LnWPLwGDTFbovX-xSKxgnIs_zXWcnpmt6HW0162H2wVRoCHbgQAvD_BwE)\n\nBy integrating AI into this process, we aimed to reduce the number of steps and overall process friction that customers often face, while simultaneously allowing our support team to apply their expertise to more complex cases that require human ingenuity and deeper investigation.\n\nThe AI-powered conversational assistant was seamlessly embedded into the support portal as a fully optional feature where customers could choose to interact with the assistant if they desired. Those who opted to engage with the AI-assistant received immediate assistance. Additionally, customers were encouraged to provide feedback on their experience, helping us continuously improve the tool and better serve their needs.\n\n__Impact of the AI-assistant__\n\nSince the [General Availability (GA) release in February 2024](https://github.blog/news-insights/product-news/copilot-in-github-support-is-now-available/), 60% of the cases presented to it were resolved, with the majority being solved in under 7 minutes. This is equivalent to over 20,000 customers having their problems solved through Generative AI.\n\nBy resolving these queries, the AI assistant has allowed our support team to focus on more complex customer questions, where their expertise can have the most impact. We have seen customer trust and satisfaction in the system grow through increased usage since general availability.\n\n__Future implementations__\n\nGitHub support's AI assistant has been deployed into Copilot chat on GitHub.com. [This capability](https://docs.github.com/en/enterprise-cloud@latest/copilot/using-github-copilot/asking-github-copilot-questions-in-githubcom#currently-available-skills) helps GitHub users access product \u0026 support related information whilst remaining within their workflow.\n\nWe are currently developing further AI capabilities tailored specifically for our internal support team, aiming to further enhance their ability to deliver exceptional customer service. This tool will provide intelligent suggestions, assist with routine task automation, and offer quick access to relevant information, enabling our support staff to manage their workflow more effectively and address complex inquiries with greater ease. We are also planning to expand the knowledge base for the AI-assistant and refine its response capabilities to better handle a wider range of inquiries.\n\n## Insights Gained\n\n__The power of tailored AI experiences__\n\nThroughout the development and deployment of the AI assistant, one significant lesson learned was the importance of tailoring experiences. Our engineers discovered that by optimizing the AI assistant based on customer queries---through tailored responses and context-specific guidance---we could significantly enhance its relevance and effectiveness across a broad range of use cases. For instance, developers and admins often require different types of support, and we've built the system to adapt accordingly. By taking into account the size and complexity of the user, we enable the AI assistant to deliver personalized assistance that addresses the specific needs of each user.\n\n__Expanding innovation beyond productivity__\n\nAnother key takeaway is the potential for AI to drive innovation beyond just enhancing productivity. We encourage engineers to experiment with AI, pushing the boundaries of what's possible. Consider new ways in which AI could be leveraged to achieve novel customer and business outcomes, such as creating more personalized customer experiences. By thinking creatively about the possibilities, engineers can support their organizations to unlock new value and opportunities that go beyond the traditional scope of support automation. This proactive approach to exploring the capabilities of AI not only enhances customer satisfaction but also positions your organization to lead in their respective fields, using AI as a powerful tool for innovation.\n\n## How to enhance your organization with AI\n\nBring a customer-centric approach to engineering with AI:\n\n1. Identify a customer pain point that may benefit from the power of AI.\n\n2. Define the benefits you want to deliver to your customer and any disbenefits you want to avoid and evaluate different AI solutions to address the customer pain point. Ensure you plan for tracking customer feedback and whether the solution is achieving the desired benefits.\n\n3. __Customize and implement your AI solution.__ Based on your evaluation, consider an initial high-level architecture proposal. It can be useful to undertake a proof of concept (POC) to test your proposal for the likelihood of meeting the target benefits. If your POC is promising, move into building for production ensuring ongoing testing as you build and that you meet any of your internal development processes and requirements. Once you have finished development and completed any release activities required by the team/organization, deploy to a small number of customers for initial feedback.\n\n4. __Review and iterate.__ Regularly collect feedback from your customers and internal stakeholders and scale your deployment of the solution as you grow confidence. Use feedback to refine the solution continuously, enhancing its effectiveness and ensuring it continues to deliver value.\n\n## Looking forward to the possibilities ahead for GitHub Support\n\nAs we continue to refine and expand the usage of AI in GitHub Support, we are excited about the broader possibilities it presents for enhancing various aspects of our services. The success of AI in handling level 1 support queries has demonstrated the potential of automation to not only improve responsiveness and customer satisfaction but also to empower our support team to tackle more complex challenges.\n\nLooking ahead, we see significant opportunities to extend the capabilities of AI in the realm of customer success:\n\n- __Product usage guidance.__ AI could be adapted to assist users in navigating and utilizing GitHub's features more effectively. By offering real-time guidance and tips based on user behavior and context, AI could enhance the overall user experience, helping customers unlock the full potential of our platform.\n- __Support data analytics.__ We envision AI playing a crucial role in support data analytics, where it can help identify common issues, trends, and patterns. This data-driven approach can provide valuable insights to both our support and product development teams, leading to proactive improvements in our products and services that directly benefit our customers. We recently published a [blog post](https://github.blog/ai-and-ml/machine-learning/how-github-harnesses-ai-to-transform-customer-feedback-into-action/) on how we harness AI to transform customer feedback into action.\n- __Training and onboarding.__ Beyond supporting the support team, AI can be instrumental in the training and onboarding of new team members across the organization. By providing instant access to a wealth of knowledge, best practices, and contextual guidance, AI can help new employees quickly become productive, accelerating their integration into the team.\n\nIn conclusion, AI gives engineers an unprecedented opportunity to enhance both customer and business outcomes in an organization. GitHub will continue to explore these possibilities and collaborate closely with developers, and customers to ensure that AI continues to evolve and meet the ever-changing needs. If you haven't yet, try GitHub's Support AI-assistant by visiting the GitHub Support Portal and entering your query in the search bar. We value your feedback and would love for you to be part of this exciting journey as we continue to improve how we serve our community. \n\nWill you join the call to use AI to accelerate your organization's success? The journey ahead is full of potential, and we are excited to realize these opportunities together.","resource":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"wfutmusr1t3h"}},"id":"1jLmxTIOqAXE034Hu77Gzu","type":"Entry","createdAt":"2024-11-19T20:42:38.162Z","updatedAt":"2024-11-19T20:42:38.162Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":2,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"article"}},"locale":"en-US"},"fields":{}},"gated":false,"contentForm":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"wfutmusr1t3h"}},"id":"3qHQ6eSp20iGQrFIfaBJnn","type":"Entry","createdAt":"2022-09-29T19:33:25.277Z","updatedAt":"2024-11-21T18:47:33.914Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":240,"revision":109,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"form"}},"locale":"en-US"},"fields":{"name":"Form_Ungated_Contact","title":"Wondering how GitHub can help your business?","subtitle":"Tell us more about your needs","eloquaFormName":"ContactUs_TemplateForm","formCTA":"Contact GitHub","formElements":[]}},"headerImage":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"wfutmusr1t3h"}},"id":"3odN5FgGJtbvNtKHyofyVg","type":"Asset","createdAt":"2024-03-21T15:29:24.871Z","updatedAt":"2024-03-21T15:29:24.871Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":14,"revision":1,"locale":"en-US"},"fields":{"title":"AI Background - Artificial Intelligence pillar - Dark 1","description":"AI Background - Artificial Intelligence pillar - Dark 1","file":{"url":"//images.ctfassets.net/wfutmusr1t3h/3odN5FgGJtbvNtKHyofyVg/0c6a692db6f77f65ce765e7e3369d13b/AI_Background_-_Artificial_Intelligence_pillar_-_Dark_1.png","details":{"size":208702,"image":{"width":2400,"height":1348}},"fileName":"AI Background - Artificial Intelligence pillar - Dark 1.png","contentType":"image/png"}}},"headerCTA":"Contact GitHub","buttonCTA":"Contact GitHub","publicationDate":"2024-11-19T00:00","hidden":false,"rendersRichText":false,"marketoCampaign":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"wfutmusr1t3h"}},"id":"2ywGzPlFH9kTdiOBF75ggA","type":"Entry","createdAt":"2023-09-15T23:09:46.917Z","updatedAt":"2024-11-20T14:58:44.542Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":14,"revision":7,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"marketoCampaign"}},"locale":"en-US"},"fields":{"title":"CO-GHG-CONTACT-FY23-10Oct-01-WW-Resources-Contact-Request/406214","cDLProgramName":"406214","source":"Contact Request","formFields":[],"active":true}}}},"seo":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"wfutmusr1t3h"}},"id":"1iDXggobGHB9lOKDBq0lu4","type":"Entry","createdAt":"2024-11-19T20:44:41.592Z","updatedAt":"2024-11-19T20:44:41.592Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":3,"revision":1,"contentType":{"sys":{"type":"Link","linkType":"ContentType","id":"seo"}},"locale":"en-US"},"fields":{"metaImage":{"metadata":{"tags":[],"concepts":[]},"sys":{"space":{"sys":{"type":"Link","linkType":"Space","id":"wfutmusr1t3h"}},"id":"4N4bGMzSnQKmTjhjcTZF9V","type":"Asset","createdAt":"2024-11-19T20:44:41.454Z","updatedAt":"2024-11-19T20:44:41.454Z","environment":{"sys":{"id":"master","type":"Link","linkType":"Environment"}},"publishedVersion":5,"revision":1,"locale":"en-US"},"fields":{"title":"A dark background with two partially off-canvas, concentric, gradient-filled circles is displayed. 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Millions of people pitch in to write code, provide support, draft documentation, plan events, and all the other tasks that keep projects moving.\n","body":"[Microsoft FOSS Fund](https://github.com/microsoft/foss-fund) is one of the many ways the company supports the open source ecosystem that we all depend upon for so much. Every quarter the company's FOSS Fund typically awards $30,000 USD split across 1-5 projects in order of most-voted. Past recipients include [LLVM](https://llvm.org/), [Debian](https://www.debian.org/), [serde](https://github.com/SparcLab/OpenSERDES), [YAML](https://yaml.org/), [mermaid.js](https://mermaid.js.org/), and [NVDA (NonVisual Desktop Access)](https://www.nvaccess.org/). Projects have used the funding for everything from paying for security audits to hiring graphic designers to create logos.\n\nIn this article we'll explore:\n\n- How Microsoft taps employees to identify projects to fund\n\n- What you should consider when building your own open source funding program\n\nBuilding bridges to the open source community\n---------------------------------------------\n\nThe FOSS Fund, inspired by [Duane O'Brien](https://www.linkedin.com/in/duaneobrien/), was established by Microsoft's open source program office (OSPO) in 2019 and made its first sponsorships to open source projects in 2020. Projects are identified through employee nomination and voted on by employees who have contributed to open source in some way in the last few months. Microsoft is able to tap into the knowledge and passion employees have for their dependencies as both an opportunity to support those projects, but also to build awareness of impact, need and advocacy beyond any one project. Now Microsoft is one of many companies participating in the [FOSS Funders group](https://fossfunders.com/).\n\n\"Microsoft's FOSS Fund helps us build connections between Microsoft employees and open source communities,\" says Microsoft Open Source Programs Office Principal TPM Emma Irwin. \"Being able to evaluate dependencies for sponsorship, contribution, or other opportunities is a competency like any other in engineering and has to be taught and practiced.\"\n\nHow Microsoft FOSS Fund works\n-----------------------------\n\nAny Microsoft employee can nominate a project used by Microsoft, but only employees who have contributed to open source in the last six months are eligible to vote on the winners. Around six thousand employees voted in the last round.\n\nTo be considered, a project must meet the following requirements:\n\n- Be used by Microsoft products and/or services.\n\n- Have an OSI-approved open source license.\n\n- Have a way to receive funds that our procurement and legal teams approve.\n\n- Have transparent governance about where and how funds are directed.\n\n- Not be owned, or primarily maintained by Microsoft employees.\n\nProjects must have public facing details about how sponsorships are distributed, for example in the form of a FUNDING.yml file or in the GitHub Sponsors pane. The goal here is to ensure that the community is not surprised by the direction of funding.\n\nIrwin says GitHub Sponsors is the preferred way to handle donations because it's already established as an accepted vendor, and makes it extremely easy to make payments. \"We've heard from people at other companies that they prefer to use GitHub Sponsors when possible too,\" Irwin says. She emphasizes that while it's a preference, it is not a requirement: The Microsoft FOSS Fund has paid projects through fiscal sponsors like NumFocus, SFI, and other means.\n\nWords of advice\n---------------\n\nIrwin says that other organizations looking to create their own funds for open source software should start by setting goals and identifying metrics that teach employees about their dependencies and ways of investing that actually help---be that contribution, sponsorship or beyond. \"You need to think about, given your budget, how many different projects you are able to sponsor and what metrics you should use to find them,\" Irwin says. \"For example if you want to focus on sponsoring single maintainer projects even one sponsorship can make a huge difference and you might be able to do more of those.\"\n\nKeep adjusting as you go. \"Treat the whole process as a continual learning opportunity,\" she says. \"Keep asking what problem or problems you're trying to solve and how the funding will help.\"\n\nIrwin also emphasizes that investment in open source is a cycle, with no beginning or end - 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Stripe is a key part of the financial infrastructure of the internet. “Like so much of the internet, open source is a fundamental part of what we do at Stripe,\" explains engineer and Head of Open Source Mike Fix.","body":"Ensuring those open source projects are healthy, secure, and well supported is a major priority for Stripe. It's not just the right thing to do: Investing in open source improves the company's bottom line. The company supports open source in many ways, from upstream contributions to projects they use to releasing their own open source projects to direct funding.\n\nIn 2020, the company scaled up their efforts and formalized their sponsorship program. Today, Stripe funds 11 different projects on a ongoing basis.\n\nIn this article we'll:\n\n- Learn how and why Stripe sponsors open source projects\n\n- Explore how you can measure the financial benefits of open source in your own organization\n\nBeyond altruism: Why Stripe sponsors open source\n------------------------------------------------\n\nFix credits the program's success on how tied it is to providing business value to Stripe as a company. \"Our primary motivation was to invest in the open source software that our users depend on to run their businesses,\" says Fix. \"We want all engineers at Stripe to have access to the best tools to get their jobs done.\"\n\nThe best way to build a sustainable funding program for open source projects, Stripe found, is a symbiotic approach of aligning the company's users' needs with those of maintainers. \"Companies need to balance open source investment against everything else on their books, so it's essential to know that sponsorship is delivering value, directly or indirectly, for our users,\" Fix says.\n\nHow Stripe picks projects and distributes funds\n-----------------------------------------------\n\nThe OSPO team at Stripe gathered usage statistics like API calls and package downloads to determine what open source projects were most important to the company, and consulted their own developers internally about what packages they use and which ones would benefit from investment. Then they talked directly with the maintainers of those packages about how they could best support them. \"We really wanted to understand how much investment was required for developers to make conscious changes in their lives to spend more time maintaining their open source projects,\" Fix says. The Stripe OSPO team makes the final call on which projects to fund in cooperation with their CTO.\n\nThe main success criteria Stripe judges its sponsorship decisions against, is how well the projects are being maintained.\n\nStripe distributes funds via GitHub Sponsors and Open Collective. \"These platforms are 'open source native',\" Fix says. \"It's where developers already are. Plus the platforms have a global reach, which is important since Stripe is sponsoring developers in 11 different countries thus far.\n\nFix encourages other organizations considering sponsorship programs to treat funding platforms like vendors. Putting them through a standard procurement process makes it easier for everyone across your organization to interact with them.\n\nMeasuring the financial benefits of open source in your organization\n--------------------------------------------------------------------\n\nFix recommends that any organizations thinking about spinning up their own OSS sponsorship program first focus on connecting sponsorships to their organization's business goals, and measure the return on investment towards those goals.\n\nIn addition to measuring how much user value open source projects enable, Fix recommends a few other things to consider:\n\n- How much money does open source save your organization? How much time does open source save your developers?\n\n- Has an open source project, for example an integration or SDK, helped land a sale?\n\n- Has an open source project unblocked a launch?\n\nOne thing to keep in mind, however, is that cost savings can be one-off events, and it's best to look for ongoing benefits created by open source projects in order to create more sustainable funding programs.\n\n\"Identifying and tracking these benefits enables you to deploy the greatest amount of sponsorship dollars over the longest period of time,\" Fix says. \"It's what's best both for your organization and the open source 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