Quality of service

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class="upu-icon upu-icon-Link nav-middle-arrow"></i><span>Members' Centre</span> </a> </h4> <ul> <li> <a href="/en/members-centre/postal-solidarity-in-action">Postal solidarity in action</a> </li> <li> <a href="/en/members-centre/useful-documents">Useful Documents</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="7135430"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/members-centre/policies-regulation">Policies & Regulation</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="64422852"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/members-centre/questionnaires-surveys">Questionnaires & Surveys</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="52519245"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/members-centre/list-of-addresses">List of addresses</a> </li> <li> <a href="/en/members-centre/upu-tv">UPU TV</a> </li> </ul> </div> <div class="nav-middle"> <h4> <a href="/en/postal-solutions"> <i class="upu-icon upu-icon-Link nav-middle-arrow"></i><span>Postal Solutions</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/technical-solutions">Technical Solutions</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="49084321"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services">Programmes & Services</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="43382016"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/capacity-building">Capacity Building</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="49788842"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/covid19">COVID-19</a> <div class="go-to-submenu" data-parent-id="mobileNavFirstLevel" data-sub-menu-id="3198432"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> </div> <div id="55500345" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Press</span> </a> </h4> <ul> <li> <a href="/en/news-media/press/press-releases">Press Releases</a> </li> <li> <a href="/en/news-media/press/backgrounders-factsheets">Backgrounders & Factsheets</a> </li> <li> <a href="/en/news-media/press/speeches">Speeches</a> </li> <li> <a href="/en/news-media/press/media-contacts">Media Contacts</a> </li> </ul> </div> <div id="3276085" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">About UPU</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/about-upu/acts">Acts</a> <div class="go-to-submenu" data-parent-id="3276085" data-sub-menu-id="40302048"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/strategy">Strategy</a> <div class="go-to-submenu" data-parent-id="3276085" data-sub-menu-id="25894379"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/member-countries">Member Countries</a> </li> <li> <a href="/en/universal-postal-union/about-upu/bodies">Bodies</a> <div class="go-to-submenu" data-parent-id="3276085" data-sub-menu-id="1926209"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/director-general">Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/deputy-director-general">Deputy Director General</a> </li> <li> <a href="/en/universal-postal-union/about-upu/cooperatives-boards">Cooperatives & Boards</a> </li> <li> <a href="/en/universal-postal-union/about-upu/restricted-unions">Restricted Unions</a> </li> <li> <a href="/en/universal-postal-union/about-upu/finance">Finance</a> </li> <li> <a href="/en/universal-postal-union/about-upu/audits">Audits</a> <div class="go-to-submenu" data-parent-id="3276085" data-sub-menu-id="15800098"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/history">History</a> <div class="go-to-submenu" data-parent-id="3276085" data-sub-menu-id="66106574"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/about-upu/termpost">TERMPOST</a> </li> </ul> </div> <div id="27939132" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Activities</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="27939132" data-sub-menu-id="31583109"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/digital-services">Digital Services</a> <div class="go-to-submenu" data-parent-id="27939132" data-sub-menu-id="53057927"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/financial-services">Financial Services</a> <div class="go-to-submenu" data-parent-id="27939132" data-sub-menu-id="26201364"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/sustainable-development">Sustainable Development</a> <div class="go-to-submenu" data-parent-id="27939132" data-sub-menu-id="17024108"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/technical-cooperation">Technical Cooperation</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation">Trade Facilitation</a> <div class="go-to-submenu" data-parent-id="27939132" data-sub-menu-id="56618447"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/research-publications">Research & Publications</a> <div class="go-to-submenu" data-parent-id="27939132" data-sub-menu-id="53340029"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs">Philately & IRCs</a> <div class="go-to-submenu" data-parent-id="27939132" data-sub-menu-id="23756726"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/universal-postal-union/activities/standardization">Standardization</a> </li> </ul> </div> <div id="34191502" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Outreach & Campaigns</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/outreach-campaigns/150-years-of-the-upu">UPU@150</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/sdgs-in-focus">SDGs in focus</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/dangerous-goods">Dangerous Goods</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/international-letterwriting-competition-for-young-people">International Letter-Writing Competition for Young People</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/upu-world-leaders-forum">UPU World Leaders Forum</a> </li> <li> <a href="/en/universal-postal-union/outreach-campaigns/world-post-day">World Post Day</a> </li> </ul> </div> <div id="12927339" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Who we work with</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/governments-and-designated-operators">Governments and designated operators</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations">UN and international organizations</a> <div class="go-to-submenu" data-parent-id="12927339" data-sub-menu-id="38384826"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/partner-with-us/who-we-work-with/ngos-and-foundations">NGOs and foundations</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/private-sector">Private sector</a> </li> </ul> </div> <div id="54077971" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Where we need your support</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/where-we-need-your-support/post4health">Post4Health</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/financial-inclusion">Financial inclusion</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/access-to-government-services">Access to government services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/ecommerce-for-socioeconomic-development">E-commerce for socio-economic development</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/trade-facilitation">Trade facilitation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/digital-transformation">Digital transformation</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/greening-postal-services">Greening postal services</a> </li> <li> <a href="/en/partner-with-us/where-we-need-your-support/disaster-risk-management">Disaster risk management</a> </li> </ul> </div> <div id="7135430" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Useful Documents</span> </a> </h4> <ul> <li> <a href="/en/members-centre/useful-documents/council-of-administration">Council of Administration</a> </li> <li> <a href="/en/members-centre/useful-documents/postal-operations-council">Postal Operations Council</a> </li> </ul> </div> <div id="64422852" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Policies & Regulation</span> </a> </h4> <ul> <li> <a href="/en/members-centre/policies-regulation/data-collection-and-protection-policies">Data collection and protection policies</a> </li> <li> <a href="/en/members-centre/policies-regulation/extraterritorial-offices-of-exchange-etoes">Extra-Territorial Offices of Exchange (ETOEs)</a> </li> <li> <a href="/en/members-centre/policies-regulation/status-of-postal-entities">Status of Postal Entities</a> </li> <li> <a href="/en/members-centre/policies-regulation/universal-postal-service">Universal Postal Service</a> </li> </ul> </div> <div id="52519245" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Questionnaires & Surveys</span> </a> </h4> <ul> <li> <a href="/en/members-centre/questionnaires-surveys/study-to-determine-mail-flows-exchanged-between-the-designated-operators-of-union-member-countries">Study to determine mail flows exchanged between the designated operators of Union member countries</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/provisional-qualitylinked-terminal-dues-rates-in-2024">Provisional quality-linked terminal dues rates in 2024 </a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/electronic-postal-services-questionnaire">Electronic postal services questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/postal-statistics-questionnaire">Postal statistics questionnaire</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/questionnaire-on-disaster-risk-management-in-the-postal-sector">Questionnaire on disaster risk management in the postal sector</a> </li> <li> <a href="/en/members-centre/questionnaires-surveys/stakeholder-consultation-on-opening-up-the-upu-to-wider-postal-sector-players">Stakeholder consultation on opening up the UPU to wider postal sector players</a> </li> </ul> </div> <div id="49084321" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Technical Solutions</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/technical-solutions/postal-technology-centre">Postal Technology Centre</a> </li> <li> <a href="/en/postal-solutions/technical-solutions/products">Products</a> </li> </ul> </div> <div id="43382016" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Programmes & Services</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/addressing-solutions">Addressing Solutions</a> </li> <li> <a href="/en/postal-solutions/programmes-services/compendia">Compendia</a> </li> <li> <a href="/en/postal-solutions/programmes-services/direct-marketing">Direct Marketing</a> </li> <li> <a href="/en/postal-solutions/programmes-services/ecommerce">E-commerce</a> </li> <li> <a href="/en/postal-solutions/programmes-services/express-mail-service">Express Mail Service</a> </li> <li> <a href="/en/postal-solutions/programmes-services/physical-services">Physical Services</a> <div class="go-to-submenu" data-parent-id="43382016" data-sub-menu-id="16430281"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain">Postal Supply Chain</a> <div class="go-to-submenu" data-parent-id="43382016" data-sub-menu-id="40623651"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/ready-to-market-interoperability-group-rmig">Ready to Market Interoperability Group (RMIG)</a> </li> <li> <a href="/en/postal-solutions/programmes-services/remuneration">Remuneration</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service">Quality of service</a> <div class="go-to-submenu" data-parent-id="43382016" data-sub-menu-id="51298056"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund">Quality of Service Fund</a> <div class="go-to-submenu" data-parent-id="43382016" data-sub-menu-id="60560824"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/settlement-systems">Settlement systems</a> <div class="go-to-submenu" data-parent-id="43382016" data-sub-menu-id="14143603"> <i class="upu-icon upu-icon-Link"></i> </div> </li> <li> <a href="/en/postal-solutions/programmes-services/standards">Standards</a> </li> <li> <a href="/en/postal-solutions/programmes-services/trade-facilitation">Trade facilitation</a> <div class="go-to-submenu" data-parent-id="43382016" data-sub-menu-id="39128441"> <i class="upu-icon upu-icon-Link"></i> </div> </li> </ul> </div> <div id="49788842" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="mobileNavFirstLevel"> <a href="javascript:void(0)"> <i class="upu-icon 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data-sub-menu-parent-id="27939132"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Digital Services</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/digital-services/connect-post">Connect.post</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/digital-readiness-for-ecommerce-dre">Digital readiness for e-commerce (DRE)</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/upu-innovation-challenge">UPU Innovation Challenge</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/taxonomy-of-digital-philatelic-products">Taxonomy of digital philatelic products</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/upu-cybersecurity-framework">UPU CYBERSECURITY FRAMEWORK</a> </li> <li> <a href="/en/universal-postal-union/activities/digital-services/post-domain">.POST 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<li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-award-2024">TradePost Award 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-forum-2024">TradePost Forum 2024</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/trade-post-forum-2023">Trade Post Forum 2023</a> </li> <li> <a href="/en/universal-postal-union/activities/trade-facilitation/tradepost-webinar">TradePost webinar</a> </li> </ul> </div> <div id="53340029" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="27939132"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Research & Publications</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/research-publications/upu-think-tank-briefs">UPU Think Tank Briefs</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/integrated-index-for-postal-development">Integrated Index for Postal Development</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-economics">Postal Economics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/postal-statistics">Postal Statistics</a> </li> <li> <a href="/en/universal-postal-union/activities/research-publications/all-publications">All publications</a> </li> </ul> </div> <div id="23756726" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="27939132"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Philately & IRCs</span> </a> </h4> <ul> <li> <a href="/en/universal-postal-union/activities/philately-ircs/world-association-for-the-development-of-philately-wadp">World Association for the Development of Philately (WADP)</a> </li> <li> <a href="/en/universal-postal-union/activities/philately-ircs/international-reply-coupons-ircs">International Reply Coupons (IRCs)</a> </li> </ul> </div> <div id="38384826" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="12927339"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">UN and international organizations</span> </a> </h4> <ul> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/wto">WTO</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/otif">OTIF</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/icao">ICAO</a> </li> <li> <a href="/en/partner-with-us/who-we-work-with/un-and-international-organizations/wco">WCO</a> </li> 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href="/en/postal-solutions/programmes-services/postal-supply-chain/security">Security</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/transport">Transport</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/customs">Customs</a> </li> <li> <a href="/en/postal-solutions/programmes-services/postal-supply-chain/postal-supply-chain-integration">Postal Supply Chain Integration</a> </li> </ul> </div> <div id="51298056" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="43382016"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of service</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service/compliance-to-upu-standards">Compliance to UPU Standards</a> </li> </ul> </div> <div id="60560824" class="col-sm-12 nav-middle sub-menu-container" hidden> <h4 class="nav-return-to-parent" data-sub-menu-parent-id="43382016"> <a href="javascript:void(0)"> <i class="upu-icon upu-icon-arrow-left2 icon-return-back nav-middle-arrow"></i> <span class="nav-return-to-parent-text">Quality of Service Fund</span> </a> </h4> <ul> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/member-countries">Member Countries</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/international-bureau">International Bureau</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/rules-and-procedures">Rules and Procedures </a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/projects-and-finance">Projects and Finance</a> </li> <li> <a href="/en/postal-solutions/programmes-services/quality-of-service-fund/qsf-activities">QSF Activities </a> </li> <li> <a 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</ul> </div> </div> </div> <button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#navbarNavDropdown" aria-controls="navbarNavDropdown" aria-expanded="false" aria-label="Toggle navigation"> <span class="navbar-toggler-icon"></span> </button> </div> <div id="close-search" class="col-lg-1 col-sm-1 col-1 text-right"> <a href="#">Close</a> </div> </div> </div> </div> </nav> </header> <main id="main" class="landing-page-main"> <section class="left-content"> <div class="container-md"> <div class="row"> <div class="col-md-8"> <div class="widget-title widget-component"> <h1 class="page-title"> <p>Quality of service</p> </h1> </div> </div> <div class="col-md-4"> <div class="fr-view"> <p><br></p><p style="text-align: right;"><a class="btn" href="https://upu.askdontsearch.com" style="background-color: #e7f0f5; border: 2px solid #50949A; color: #32627f; font-weight: bold;" target="_blank">QUALITY AI Assistant</a></p> </div> </div> </div> </div> </section>  <section class="page-content"> <div class="container"> <div class="row"> <div class="page-menu col-md-2 d-md-block d-sm-none d-xs-none"></div> <div class="col-md-8"> <div class="container page-menu-content"> <div class="fr-view"> <p>There can be no development of the postal market without quality of service. All postal operators upgrade their postal services to retain their customers, define their own market presence and remain competitive. </p><p class="paragraph1">The UPU is involved in many programmes, including continuous testing for measuring the quality of service of 700 international links, the creation of barcodes for tracking and tracing items, the setting of end-to-end delivery standards, and the introduction of the J+5 standard (delivery on the fifth working day after the day of posting) for 80% of international mail.</p> </div> <div class="widget-title widget-component"> <h2 class="section-header" id="activities"> <p>Activities</p> </h2> </div> <section id="entry-point-a85518a8-b941-498c-91a8-a142ace89313" class="entry-point widget-component"> </section> <section id="entry-point-39ce49f6-a9ec-490e-b2ee-76804db28a6a" class="entry-point widget-component"> <div class='card-deck mt-3'> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Quality-of-service/Certification" target="_self">Certification</a> </h4> <p class="card-text">The UPU quality management certification system was developed in line with Beijing Congress resolution C 20/1999. It was launched worldwide in 2003, on the basis of a methodology and two questionnaires. </p> </div> </div> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Quality-of-service/Compliance-to-UPU-Standards" target="_self">Compliance</a> </h4> <p class="card-text">The UPU believes that it is crucial to set a high level of global compliance, in order to ensure that electronic data can be relied upon, to meet the latest electronic advance data (EAD) legal requirements, to simplify operational procedures, and to facilitate seamless paper-free mail transport. Interested designated operators and carriers can join the UPU compliance project so as to receive monthly reports showing their level of compliance with UPU standards and providing details of compliance issues. All measurements are based on electronic data interchange (EDI) message exchanges.</p> </div> </div> </div> <div class='card-deck mt-3'> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Quality-of-service/Force-majeure" target="_self">Force majeure</a> </h4> <p class="card-text">Force majeure is an event or occurrence which prevents a designated operator to fulfill its obligations relating to quality of service or performance owing to reasons external to its control and which are not attributable to any act or failure of the designated operator.</p> </div> </div> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Quality-of-service/Measurement" target="_self">Measurement</a> </h4> <p class="card-text">Quality can be improved only if measured. The Global Monitoring System is a state-of-the-art measurement system managed by the UPU International Bureau.</p> </div> </div> </div> </section> <div class="widget-title widget-component"> <h2 class="section-header" id="postal-products"> <p>Postal Products</p> </h2> </div> <section id="entry-point-3d825533-2071-4bdb-b116-77c99fe6aa76" class="entry-point widget-component"> <div class='card-deck mt-3'> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Quality-of-service/Letter-Post" target="_self">Letter-post</a> </h4> <p class="card-text">   </p> </div> </div> <div class="card"> <div class="card-body"> <h4 class="card-title"> <a href="/en/Postal-Solutions/Programmes-Services/Quality-of-service/Parcel-Post" target="_self">Parcel-post</a> </h4> <p class="card-text">  </p> </div> </div> </div> </section> </div> </div> <div class="col-md-2"> </div> </div> </div> </section>  </main> <section id="search-results"> <div 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