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Financial services & banking customer service software | Zendesk Singapore
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With Zendesk, all your client data is in one place, allowing your team to give advice and answer questions faster, with the highest data security standard.</p><a href="/sg/demo/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Get a demo</a></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27758%27%20height=%271024%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-financial-services/hero.jpg" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hPNIKC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Join leading financial institutions</h2></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="LogotypeRowstyle__LogotypeRowRoot-sc-p9wc1w-0 xUHoC"><div class="LogotypeRowstyle__LogotypeRowBasic-sc-p9wc1w-3 fNogSY"><img src="https://web-assets.zendesk.com/images/p-financial-services/logo-siemens.png" alt="Siemens" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-financial-services/logo-monese.png" alt="monese" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-financial-services/logo-lendingclub.png" alt="LendingClub" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-financial-services/logo-lincolninvestment.png" alt="Lincoln Investment" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/><img src="https://web-assets.zendesk.com/images/p-financial-services/logo-homebridge.png" alt="Homebridge" class="LogotypeRowstyle__Logo-sc-p9wc1w-7 dfYLfN"/></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 lbgiXp"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">A platform your clients can count on</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Zendesk connects the most important data from all parts of your business, from admin systems and CRMs to data warehouses and everywhere in between. Give your team quick access to key customer information, like product usage, communication preferences and lifetime value, so agents can make personalised offers and provide bespoke support.</p><a href="/sg/platform/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Explore platform</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-financial-services/platform-clients-count-on.jpg"/></noscript></span></span></div></div><div class="ImageLockupstyle__ForegroundLayer-sc-u9g9of-2 gDMPFW"><div class="ImageLockupstyle__ForegroundContainer-sc-u9g9of-3 gsEyBj"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-financial-services/platform-clients-count-on-frame.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-financial-services/platform-clients-count-on-frame.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-financial-services/platform-clients-count-on-frame.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 dyulyR"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Bring the bank to them</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Clients are moving from bank branches to 24/7 access to their accounts, which means your clients expect a seamless support experience wherever they are. With the support that anticipates problems before they arise, you will have quicker responses and happier clients.</p><a href="/sg/service-suite/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Check out the Suite</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 hGZBGY"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="circle" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 bMxtMQ"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them.jpg 1200w, 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style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27696%27%20height=%27696%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them-frame.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them-frame.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-financial-services/bring-the-bank-to-them-frame.png"/></noscript></span></span></div></div></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 lbgiXp"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">AI on the fly</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Leverage automation, self-service and AI to provide financial advice quickly and efficiently. Your clients can find answers using a help centre and make informed financial decisions. Your knowledge base can power chatbots and AI to deflect questions while also gathering information that directs clients to the right representative.</p><a href="/sg/service/answer-bot/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 kJsXzP" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB">Learn about Answer Bot</span><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 16 16" fill="currentColor" class="Linkstyle__ArrowIcon-sc-1cm3ukq-1 bxjWlu arrow-icon" theme="[object Object]"><path d="M9.804 11.373c.501-1.024 1.408-2.069 2.379-2.656v-.555c-.981-.608-1.909-1.835-2.251-2.688l-1.013.587c.32.704.928 1.376 1.483 1.813h-6.24v1.109h6.229c-.565.395-1.163 1.067-1.525 1.739l.939.651z"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="ImageLockupstyle__ImageLockupRoot-sc-u9g9of-0 niPNr"><div class="ImageLockupstyle__BackgroundContainer-sc-u9g9of-1 jIzIfo"><div shape="square" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 jvviVs"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-financial-services/ai-on-the-fly.jpg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-financial-services/ai-on-the-fly.jpg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-financial-services/ai-on-the-fly.jpg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-financial-services/ai-on-the-fly.jpg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-financial-services/ai-on-the-fly.jpg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-financial-services/ai-on-the-fly.jpg 1920w, 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/financial-services/","es":"https://www.zendesk.es/financial-services/","fr":"https://www.zendesk.fr/financial-services/","hk":"https://www.zendesk.hk/financial-services/","it":"https://www.zendesk.com/it/financial-services/","kr":"https://www.zendesk.kr/financial-services/","mx":"https://www.zendesk.com.mx/financial-services/","nl":"https://www.zendesk.nl/financial-services/","th":"https://www.zendesk.com/th/financial-services/","tw":"https://www.zendesk.tw/financial-services/","au":"https://www.zendesk.com/au/financial-services/","in":"https://www.zendesk.com/in/financial-services/","sg":"https://www.zendesk.com/sg/financial-services/","dk":"https://www.zendesk.com/dk/financial-services/","se":"https://www.zendesk.com/se/financial-services/","us":"https://www.zendesk.com/financial-services/","br":"https://www.zendesk.com.br/financial-services/","gb":"https://www.zendesk.co.uk/financial-services/","jp":"https://www.zendesk.co.jp/financial-services/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","featured-image":"https://d1eipm3vz40hy0.cloudfront.net/images/p-financial-services/finserv-1@2x.jpg","_trash_the_other_posts":"0","katamari-1":"Zendesk for financial services","katamari-2":"Invest in client relationships","katamari-3":"Whether you are a growing company in the world of banking, insurance, wealth management or investments, delivering seamless support at scale can be a challenge. With Zendesk, all your client data is in one place, allowing your team to give advice and answer questions faster, with the highest data security standard.","katamari-4":"Get a demo","katamari-5":"Join these leading financial institutions in delivering the best client experiences","katamari-swap-1":"\u003cdiv class=\"col col-img col-4 col-xsmall-2\"\u003e\u003ca href=\"/customer/siemens/\"\u003e\u003cimg class=\"no-src lazyload\" width=\"113\" data-src=\"https://d1eipm3vz40hy0.cloudfront.net/sie-logo-petrol-rgb.png\" alt=\"Logo: Siemens\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-4 col-xsmall-2\"\u003e\u003ca href=\"/customer/monese/\"\u003e\u003cimg class=\"no-src lazyload\" width=\"105\" data-src=\"https://web-assets.zendesk.com/images/p-financial-services/cust-logos/monese_horizontal_lockup_CMYK-2X.png\" alt=\"Logo: Monese\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-4 col-xsmall-2\"\u003e\u003ca href=\"/customer/lendingclub/\"\u003e\u003cimg class=\"no-src lazyload\" width=\"113\" data-src=\"https://web-assets.zendesk.com/images/p-financial-services/cust-logos/lending-club-seeklogo.com-2X.png\" alt=\"Logo: Lending Club\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-6 col-xsmall-2\"\u003e\u003ca href=\"/customer/lincoln-investment/\"\u003e\u003cimg class=\"no-src lazyload\" width=\"113\" data-src=\"//d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Lincoln%20Logo.png\" alt=\"Logo: Lincolin Investment\"\u003e\u003c/a\u003e\u003c/div\u003e\u003cdiv class=\"col col-img col-6 col-xsmall-2\"\u003e\u003ca href=\"/customer/homebridge/\"\u003e\u003cimg class=\"no-src lazyload\" width=\"113\" data-src=\"//d26a57ydsghvgx.cloudfront.net/product/Customer%20Story%20Images/Homebridge_Logo_Black%20%282%29.png\" alt=\"Logo: Homebridge\"\u003e\u003c/a\u003e\u003c/div\u003e","katamari-6":"The Zendesk for financial services approach","katamari-7":"A platform your clients can count on","katamari-8":"To build strong relationships with your clients, you have to understand who they are and the new ways they are interacting with your brand. The \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk platform\u003c/span\u003e\u003c/a\u003e brings in all the most important data from all parts of your business, from admin systems and CRMs to data warehouses and all the departments in between. Give your team quick access to key customer information, like product usage, communication preferences, and lifetime value, so agents can make personalised offers and provide bespoke support. The more you know your customers, the easier it is to deliver the personalised experience they expect.","katamari-9":"Learn more about the \u003ca href=\"/platform/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Platform\u003c/span\u003e\u003c/a\u003e","katamari-10":"Bring the bank to them","katamari-11":"Clients are moving from bank branches to 24/7 access to their accounts, which means your clients expect a seamless support experience whenever and wherever they are. Zendesk makes it easy to ensure that your clients get the personalised service they expect on any channel. And with proactive \u003ca href=\"/connect/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003esupport\u003c/span\u003e\u003c/a\u003e, it is easy to anticipate needs before they arise, resulting in quicker responses \u003ci\u003eand\u003c/i\u003e happier clients.","katamari-12":"Check out the \u003ca href=\"/support-suite/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Support Suite\u003c/span\u003e\u003c/a\u003e for Omnichannel support","katamari-13":"AI on the fly","katamari-14":"Leverage automation, self-service and AI to provide financial advice quickly and efficiently. Your clients can find answers using a help centre and make informed financial decisions. Your knowledge base can power chatbots and AI to deflect questions while also gathering information that directs clients to the right representative.","katamari-15":"Learn more about \u003ca href=\"/guide/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eZendesk Guide\u003c/span\u003e\u003c/a\u003e and \u003ca href=\"/answer-bot/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eAnswer Bot\u003c/span\u003e\u003c/a\u003e","katamari-16":"Put your trust in us","katamari-17":"We hold our data collection and storage to the highest security standard, ensuring that the right people can access only the data they need. With role-based permissions and strong documentation, it is easy to be sure you are demonstrating compliance with major regulations while protecting client data.","katamari-18":"Learn more about \u003ca href=\"/product/zendesk-security/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003esecurity\u003c/span\u003e\u003c/a\u003e features","katamari-19":"Schedule a demo","katamari-20":"See how Zendesk fits your needs","katamari-21":"Build loyalty","katamari-22":"Keep ‘em smiling","katamari-23":"“The more successful we are in keeping customers happy, the more likely they are to get an additional mortgage, refinance their mortgage, or recommend us maybe to a friend or a family member.”","katamari-24":"Ben Chapman","katamari-25":"Director of Client-facing Experience and Analytics","katamari-26":"Learn how \u003cspan class=\"faux-link\"\u003eHomebridge\u003c/span\u003e uses Zendesk to develop data-driven relationships","katamari-27":"Challenge the industry norm","katamari-28":"Be there no matter what","katamari-29":"“We run a 365/24/7 contact centre across various channels, including live chat on desktop and in-app live chat for mobile. Wherever our customers are, Starling is there to support them, and it is all managed by Zendesk.”","katamari-30":"Patrick Vardhan","katamari-31":"Head of Customer Service","katamari-32":"See how \u003cspan class=\"faux-link\"\u003eStarling Bank\u003c/span\u003e has increased client engagement with Zendesk","katamari-33":"Want to learn more about Zendesk for Financial Services?","katamari-34":"The Zendesk Benchmark: how established teams win with digital transformation","katamari-35":"Research \u0026 Reports","katamari-36":"Read the report","katamari-37":"The Zendesk Benchmark: how fast-growing digital natives can innovate and scale","katamari-38":"Research \u0026 Reports","katamari-39":"Read the report","katamari-40":"Implement a world-class customer service solution","katamari-41":"Research \u0026 Reports","katamari-42":"Read the report","katamari-43":"Security and Compliance Datasheet","katamari-44":"Research \u0026 Reports","katamari-45":"Read the report","katamari-46":"Get started","katamari-47":"Free trial","katamari-48":"View demo","_edit_lock":"1695911814:5371","_edit_last":"2901","zen-resources-1":"What new data reveals about customer obsession in financial services","zen-resources-2":"Webinar","zen-resources-3":"Watch the event","zen-next-1":"Join leading financial institutions","zen-next-2":"Zendesk connects the most important data from all parts of your business, from admin systems and CRMs to data warehouses and everywhere in between. Give your team quick access to key customer information, like product usage, communication preferences and lifetime value, so agents can make personalised offers and provide bespoke support.","zen-next-3":"Explore platform","zen-next-4":"Clients are moving from bank branches to 24/7 access to their accounts, which means your clients expect a seamless support experience wherever they are. With the support that anticipates problems before they arise, you will have quicker responses and happier clients.","zen-next-5":"Check out the Suite","zen-next-6":"Learn about Answer Bot","zen-next-7":"Explore security features","zen-next-8":"Read on","zen-next-9":"Feel secure","_tms_delivery":"2023-09-27 18:53:14","zen-card-1":"3 ways to deepen trust and build relationships through personalisation","zen-card-2":"5 ways financial services are banking on conversational customer support","zen-card-3":"How financial services companies have modernised the customer experience","zen-card-4":"Meeting the challenges of modern CX in financial services","zen-card-5":"Why great CX is the doorway to success with open banking for financial services firms","zen-card-6":"How to embrace new behaviours in 2023","zen-card-7":"5 digital banking customer experience trends to consider for 2023","zen-card-8":"Why financial services companies need to invest in CX now","zen-blog-post":"Blog Post","zen-read-the-article":"Read the article","zen-card-9":"Positive customer experiences in the financial sector pay off! Read how this can be achieved.","zen-card-9-text":"Whitepaper","zen-card-9-cta-link-text":"Read the whitepaper","zen-adpp-1":"The highest security standards ensure the right people have access to only the data they need. With role-based permissions and strong documentation, Zendesk makes it easy for your company to demonstrate compliance with major regulations. For the next level of data privacy and security, we offer \u003ca href=\"/customer-data-privacy-protection/\"\u003eAdvanced Data Privacy and Protection\u003c/a\u003e.","canonical":"https://www.zendesk.com/sg/financial-services/","seoTitle":"Financial services \u0026 banking customer service software | Zendesk Singapore","seoDescription":"Whether you are in banking, insurance, wealth management or investments, access all of your client data in one place. Deliver seamless customer support with Zendesk.","seoImage":"https://d1eipm3vz40hy0.cloudfront.net/images/p-financial-services/finserv-1@2x.jpg","twitterImage":"https://d1eipm3vz40hy0.cloudfront.net/images/p-financial-services/finserv-1@2x.jpg","robots":"index,max-snippet:-1,max-image-preview:large,max-video-preview:-1,follow","shareLinks":{"twitter":"https://zdsk.co/3M28ip9","facebook":"https://zdsk.co/3LDLRq0","linkedin":"https://zdsk.co/3ry5QPZ"},"path":"/financial-services/","title":"Industry: Financial Services","publishedAt":"2022-01-07 06:51:07","updatedAt":"2023-09-28 02:53:15","updatedAtFormatted":"September 28, 2023","content":""},"preview":false,"id":546,"locale":"sg"},"__lang":"sg","__namespaces":{"header":{"brand_logoname_blog":"Zendesk Blog","newsroom":"Newsroom","brand_subtitle_newsroom":"Company news and announcements","marketplace":"Marketplace","arialabel_toggle":"Toggle Mobile Menu","arialabel_search":"Search","contact_us":"Contact us","primary_btn":"Start free 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