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id="content_container_1881713"> <p><strong>Street address</strong> <strong>(main office):</strong> 121 Exhibition Street, Melbourne VIC 3000<br /><strong>Postal address:</strong> GPO Box 4509, Melbourne VIC 3001</p><p>Our Customer Contact Centre team is available to:</p><ul><li>Provide information and support for general enquiries</li><li>Connect you with a specific person in this department</li></ul><p>Open: 9 am to 5 pm, Monday to Friday<br />Calls in Australia: <a href="tel:1800878969">1800 878 969</a><br />Email: <a href="mailto:customer.contact@ecodev.vic.gov.au">customer.contact@ecodev.vic.gov.au</a></p><p>Please see the department’s <a href="https://djsir.vic.gov.au/privacy#collection">Privacy statement</a> for information on how your personal information may be collected, used and disclosed.</p><h2>Phone translating and interpreting</h2><p>The Translating and Interpreting Service (TIS National) can provide support for callers who have limited English.</p><ul><li>TIS users phone 131 450</li><li>Provide the client code C040655</li><li>The TIS operator will book a time for you and an interpreter to phone the general department number.</li></ul><h2>National Relay Service (NRS)</h2><p>If you are Deaf, hard of hearing, or have a speech/communication difficulty, please contact us with the following steps:</p><ol start="1" type="1"><li>Choose your preferred NRS call channel as detailed on the National Relay Service website: <a href="https://www.accesshub.gov.au/about-the-nrs/nrs-call-numbers-and-links">NRS call numbers and links</a></li><li>Provide the NRS with our phone number <a href="tel:1800878969">1800 878 969</a></li></ol><p>For more information about the National Relay Service, visit: <a href="https://www.accesshub.gov.au/about-the-nrs">About the National Relay Service</a>.</p><h2>Complaints</h2><p>For a complaint in relation to a decision, action or service provided by the department, use the <a href="https://djsir.vic.gov.au/about-us/contact-us/complaints-form">complaints form</a>.</p><h2>Other enquiries</h2><p>For recruitment related enquiries, contact: <a href="mailto:recruitment@ecodev.vic.gov.au">recruitment@ecodev.vic.gov.au</a>.</p><p>For finance related enquiries, contact: <a href="mailto:accounts.processing@ecodev.vic.gov.au">accounts.processing@ecodev.vic.gov.au</a>.</p><h2>Contact for this website</h2><p>For issues in relation to this website, contact: <a href="mailto:content@ecodev.vic.gov.au">content@ecodev.vic.gov.au</a>.</p> </div>  <p class="last-updated"> <strong>Page last updated:</strong> 15 January 2025 </p>  </article> </div> </div>   <nav class="left-nav desktop-hidden print-hidden"> <ul> <li class="menu-item"> <a href="https://djsir.vic.gov.au/about-us/overview">Department overview</a> </li> <li class="menu-item"> <a href="https://djsir.vic.gov.au/about-us/legislation-and-regulation">Legislation and regulation</a> </li> <li class="menu-item"> <a 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