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aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Soluções</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 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class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">CRM conversacional</span></span></a></li></ul></div><div class="sc-ad73ce74-1 gUDoDX"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Setores</p><ul><li><a href="/retail/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M0 1.5A.5.5 0 0 1 .5 1h2.298l.56 3H15.61l-1.209 5.994A2.5 2.5 0 0 1 11.952 12h-6.04a2.5 2.5 0 0 1-2.458-2.041L1.967 2H.5a.5.5 0 0 1-.5-.5Z" fill="currentColor"></path><path d="M7 14a1 1 0 1 1-2 0 1 1 0 0 1 2 0Z" fill="currentColor"></path><path d="M13 14a1 1 0 1 1-2 0 1 1 0 0 1 2 0Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Varejo</span></span></a></li><li><a href="/financial-services/" data-interaction-type="link-block" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 jMoqqd sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M3.566 0h8.868l-2 3H5.566l-2-3Z" fill="currentColor"></path><path d="M5.192 4h5.616l2.464 3H11a2 2 0 0 0-2 2v6c0 .364.097.706.268 1H4.182A4.182 4.182 0 0 1 .95 9.164L5.192 4Z" 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15.842V11.4A5.5 5.5 0 0 0 10.5 1h-5Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Mensagens e chat em tempo real</span></span></a></li><li><a href="/service/ai/" data-interaction-type="link-block" role="link" aria-label="IA e automação" data-location="navigation" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 dpglpE sc-ad73ce74-7 canhDx" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkIcon-sc-6d6yp9-1 bAnLtB"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M10.887.905c-.05-.222-.366-.222-.417 0l-.207.896a1.714 1.714 0 0 1-1.157 1.25l-.777.244c-.2.063-.2.346 0 .41l.777.243c.58.182 1.02.658 1.157 1.25l.207.897c.05.222.366.222.417 0l.207-.897a1.714 1.714 0 0 1 1.157-1.25l.777-.244c.2-.063.2-.346 0-.409l-.777-.244a1.714 1.714 0 0 1-1.157-1.25l-.207-.896Z" fill="currentColor"></path><path d="M17.187 3 21 6.813l-3.869 3.869-3.813-3.813-1.414 1.414 3.813 3.813L4.603 23.21A2.696 2.696 0 1 1 .79 19.397L17.187 3Z" fill="currentColor"></path><path d="M20.291 10.885c.052-.22.366-.22.418 0l.252 1.07c.174.741.728 1.334 1.455 1.558l.918.282a.214.214 0 0 1 0 .41l-.918.282a2.143 2.143 0 0 0-1.455 1.557l-.252 1.07c-.052.22-.366.22-.418 0l-.252-1.07a2.143 2.143 0 0 0-1.455-1.557l-.918-.282a.214.214 0 0 1 0-.41l.918-.282a2.143 2.143 0 0 0 1.455-1.557l.252-1.07Z" fill="currentColor"></path><path d="M7.09 4.836c-.024-.092-.156-.092-.18 0l-.222.823a.75.75 0 0 1-.53.529l-.822.221c-.092.025-.092.157 0 .181l.823.222a.75.75 0 0 1 .529.53l.221.822c.025.092.157.092.182 0l.221-.823a.75.75 0 0 1 .53-.53l.822-.22c.092-.025.092-.157 0-.182l-.823-.221a.75.75 0 0 1-.529-.53l-.221-.822Z" fill="currentColor"></path></svg></span><span class="Linkstyle__LinkContent-sc-6d6yp9-0 gyZXgv"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">IA e 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kWxloK">INTELIGÊNCIA ARTIFICIAL</h2><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 gcpMWg">O Zendesk AI faz do atendimento o que ele deve ser</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Somente o Zendesk AI é construído com base em bilhões de interações reais de atendimento ao cliente. Ele entende a experiência do cliente, ou seja, você aproveita o potencial do suporte personalizado desde o primeiro dia, sem nenhum trabalho extra.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><button data-interaction-type="button-primary" data-type="contact" data-location="hero" class="Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Entre em contato com o departamento de vendas</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Entre em contato com o departamento de vendas</span></span></span></button><div class="VideoLinkstyle__VideoLinkRoot-sc-1fwy2wl-0 cRRbNj"></div></div></div><div class="StyledCol-sc-inuw62-0 gVjZzb Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27613%27%20height=%27613%27/%3e"/></span><img alt="Uma pessoa viajando com bagagem está no telefone enviando uma solicitação de ajuda. A mensagem diz "Oi, posso atualizar meu próximo voo usando minhas milhas". A resposta é "Claro! Aqui está sua reserva atualizada." com os detalhes do voo anexados." src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="Uma pessoa viajando com bagagem está no telefone enviando uma solicitação de ajuda. A mensagem diz "Oi, posso atualizar meu próximo voo usando minhas milhas". A resposta é "Claro! Aqui está sua reserva atualizada." com os detalhes do voo anexados." loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/hero@2x-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/hero@2x-pt-br.png"/></noscript></span></span></div></div></div></div></section></div><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 bPKgTp"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ceDcNt Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">COMO FUNCIONA O ZENDESK AI</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Inteligência integrada em cada interação</h2><ul class="Liststyle__UnorderedListRoot-sc-1ptcc0u-1 eLUMSV bullet-icon"><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Deixe a automação desempenhar um papel maior</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Ter muitos clientes é bom. Gerencie a alta demanda com agentes de IA e resolva as interações com facilidade.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Dê aos agentes mais poder</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Aumente a produtividade do agente com um copiloto proativo integrado aos fluxos de trabalho, fornecendo contexto e orientação completos para proporcionar um atendimento consistente.</p></div></li><li><div class="Liststyle__UlIconContainer-sc-1ptcc0u-2 kuPBTz"><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path d="M12 23c6.075 0 11-4.925 11-11S18.075 1 12 1 1 5.925 1 12s4.925 11 11 11Zm5.788-14.384-6.944 8.888-4.55-4.529a1 1 0 0 1 1.412-1.417l2.95 2.938 5.556-7.112a1 1 0 1 1 1.576 1.232Z" fill="currentColor"></path></svg></div><div class="Liststyle__UlTextContainer-sc-1ptcc0u-3 DTryz"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Opere em grande escala</h5><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Use a IA para otimizar fluxos de trabalho, reduzir a carga de trabalho do agente e aumentar a eficiência operacional com visibilidade completa.</p></div></li></ul></div><div class="StyledCol-sc-inuw62-0 kbIWiv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-ai/benefits-ai.png"/></noscript></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 iIrHlx"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ezQWSF Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">BOTS COM INTELIGÊNCIA ARTIFICIAL</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Alcance mais de 80% de automação em todos os canais</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Os agentes de IA da Zendesk podem entender e resolver as interações mais sofisticadas de ponta a ponta. Encante seus clientes com suporte instantâneo e personalizado que está sempre ativo, reduzindo os custos em grande escala.</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 cyzdzj"><a href="/service/ai/ai-agents/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 hkjdKG Buttonstyle__ButtonRoot-sc-17obadd-3 exyOBj" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Conheça os agentes de IA</span><span aria-hidden="true" class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh">Conheça os agentes de IA</span></span></span></a></div></div><div class="StyledCol-sc-inuw62-0 jaiIEn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></div></div></section><div id="agentcopilot"><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">COPILOTO DO AGENTE</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Proporcione alto desempenho a todos os agentes</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gyXDli Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-pt-br.png"/></noscript></span></span></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div 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data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 fheXDH Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:0" role="button" tabindex="0" aria-controls=":Rki76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Ative o copiloto perfeito</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Novo</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rki76:--panel:0" aria-hidden="false" aria-labelledby=":Rki76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">O copiloto do agente Zendesk toma medidas. Este assistente proativo melhora a produtividade fornecendo aos agentes insights, sugestões de respostas e a capacidade de executar ações aprovadas pelo agente.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:1" role="button" tabindex="0" aria-controls=":Rki76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Aproveite a experiência confiável</h3></button><span color="matcha200" class="Stickerstyle__StickerRoot-sc-1a6wi1g-0 jStnJQ"><span class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Novo</span></span><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:1" aria-hidden="true" aria-labelledby=":Rki76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Nosso copiloto de agentes segue os procedimentos de negócios que você definiu. Oriente os agentes através de interações complexas e forneça experiências consistentes e de qualidade.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27744%27%20height=%27557%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=100,f=auto/images/p-ai/macro-suggestions@2x-pt-br.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-pt-br.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=100,f=auto/images/p-ai/macro-suggestions@2x-pt-br.png"/></noscript></span></span></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:2" role="button" tabindex="0" aria-controls=":Rki76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Revele cada detalhe</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:2" aria-hidden="true" aria-labelledby=":Rki76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Dê aos agentes contexto completo diretamente em seu espaço de trabalho. Antes do início de uma interação, os agentes saberão o que o cliente quer, como ele se sente e como problemas semelhantes são tratados em todos os canais.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 hqIUaM" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rki76:--trigger:3" role="button" tabindex="0" aria-controls=":Rki76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Envie respostas personalizadas rapidamente</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rki76:--panel:3" aria-hidden="true" aria-labelledby=":Rki76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Use IA generativa e impulsione o CSAT. Deixe que os agentes adicionem um toque personalizado com expansão de texto e mudança de tom.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gIgCnW AccordionMediastyle__AccordionMediaRoot-sc-1y21vf5-1 egaHyl"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 gUSSAG Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cMGmXQ Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Otimize fluxos de trabalho de atendimento</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Obtenha toda a sua operação na formação</h2></div></div></div><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cWPZwT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk active"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div><div class="AccordionMediastyle__Media-sc-1y21vf5-0 fLzFk"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div><div class="StyledCol-sc-inuw62-0 iZIMFi Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:0" role="button" tabindex="0" aria-controls=":Rkm76:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Antecipe as necessidades do cliente</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rkm76:--panel:0" aria-hidden="false" aria-labelledby=":Rkm76:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Saiba o que clientes querem, como eles se sentem e que idioma falam. Vá além e personalize com base nas necessidades específicas do seu negócio para capturar cada solicitação recebida e os detalhes por trás dela.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:1" role="button" tabindex="0" aria-controls=":Rkm76:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Refina as operações usando insights de IA</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:1" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Obtenha informações sobre as tendências dos clientes e simplifique a produtividade com painéis prontos para uso. Monitore o desempenho da IA para aprimorar as operações e tomar decisões mais informadas para melhoria contínua.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:2" role="button" tabindex="0" aria-controls=":Rkm76:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Automatize com precisão</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:2" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Deixe que os insights de IA orientem que tipo de automação e regras aplicar aos seus problemas mais críticos. Melhore a largura de banda do agente, gere resoluções precisas e remova tarefas manuais, como encaminhamento ou triagem, da sua rotina.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rkm76:--trigger:3" role="button" tabindex="0" aria-controls=":Rkm76:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Gere conteúdo em tempo real</h3></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rkm76:--panel:3" aria-hidden="true" aria-labelledby=":Rkm76:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Economize tempo e transforme automaticamente alguns tópicos em um artigo completo. Clique em Publicar e use a IA Generativa para identificar e sugerir respostas imediatas aos clientes.</p><div class="Accordionstyle__AccordionMediaMobile-sc-skeaof-6 iEfagM"><div class="Videostyle__VideoPlayer-sc-1xfs67l-3 evhbUs"><div class="Videostyle__VideoControls-sc-1xfs67l-2 dLhblJ"><button data-interaction-type="button-icon-primary" aria-label="Pause video" data-hover="false" class="Linkstyle__LinkRoot-sc-6d6yp9-6 kgoYSE Buttonstyle__ButtonRoot-sc-17obadd-3 KjHk Videostyle__VideoPlayButton-sc-1xfs67l-5 gDZqEp"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx"><span class="Buttonstyle__ButtonSpan-sc-17obadd-2 jASkVi"><span class="Buttonstyle__ButtonString-sc-17obadd-1 bkjQyh"><svg width="16" height="16" viewBox="0 0 16 16" fill="currentColor" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M7 3H4v10h3V3Zm5 0H9v10h3V3Z" fill="currentColor"></path></svg></span></span></span></button></div></div></div></div></section></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 gfmafJ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 rRVAq">Depoimentos</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 jndKqZ"/></div></div><div class="StyledRow-sc-xjsdg1-0 cBnvrF Gridstyle__Row-sc-1uhmtis-1 sc-5c0a1753-0 bEEqbX VEubq" data-garden-id="grid.row" data-garden-version="8.76.2"><div id="quoteCarouselWrapper" style="display:flex;justify-content:center;align-items:center;flex-wrap:wrap" class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="sc-5c0a1753-1 fzJhTh"><div class="slick-slider sc-5c0a1753-7 cSXbfr slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:900%;left:-100%"><div data-index="-1" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Redução na triagem manual</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Diminuição no tempo de resposta</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“O Zendesk AI mudou a maneira como falamos com nossos clientes, porque agora podemos corresponder ao tom deles na conversa, não importa se eles se divertem usando emojis ou preferem uma conversa mais formal.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente de experiência do cliente</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Taxa de resolução de um toque</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Diminuição no tempo médio de atendimento de e-mail</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">"Nossa experiência bem-sucedida com o Zendesk AI deu credibilidade à inteligência artificial em todos os nossos negócios. Para muitos de nós, é a primeira ferramenta de IA que correspondeu às expectativas e realmente funcionou."</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Chefe de <br/>Tecnologia em experiência de contato com o cliente</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="1" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Taxa de resolução automatizada</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">US$ </span>100<span class="stat-char"> mil</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Economia em apenas três meses</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Estamos a apenas três meses da implementação do Zendesk AI e já vimos grandes retornos.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Diretora de sucesso do cliente</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="2" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Taxa de resolução do primeiro contato</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">US$ </span>434<span class="stat-char"> mil</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Economia de custo anual</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Os KPIs vêm como padrão, mas nossos fundadores querem que façamos um relatório e digamos como nosso cliente está se sentindo. Com a Zendesk podemos fazer isso.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente global de CX</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="3" class="slick-slide" tabindex="-1" aria-hidden="true" style="outline:none;width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-freedom-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Redução na triagem manual</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">74<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Diminuição no tempo de resposta</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“O Zendesk AI mudou a maneira como falamos com nossos clientes, porque agora podemos corresponder ao tom deles na conversa, não importa se eles se divertem usando emojis ou preferem uma conversa mais formal.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente de experiência do cliente</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="4" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-next-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">92<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Taxa de resolução de um toque</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">11<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Diminuição no tempo médio de atendimento de e-mail</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">"Nossa experiência bem-sucedida com o Zendesk AI deu credibilidade à inteligência artificial em todos os nossos negócios. Para muitos de nós, é a primeira ferramenta de IA que correspondeu às expectativas e realmente funcionou."</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Raz Razaq</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Chefe de <br/>Tecnologia em experiência de contato com o cliente</p></div></div><a href="/customer/next/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="5" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-urbanstems-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">39<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Taxa de resolução automatizada</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">US$ </span>100<span class="stat-char"> mil</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Economia em apenas três meses</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Estamos a apenas três meses da implementação do Zendesk AI e já vimos grandes retornos.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Laura McDonald</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Diretora de sucesso do cliente</p></div></div><a href="/customer/urbanstems/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="6" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="fill" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:contain" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/showcase/logo-lush-large.svg"/></noscript></span></span></div><div class="sc-c6e88863-4 cRGorb"><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure">60<span class="stat-char">%</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Taxa de resolução do primeiro contato</p></div><div class="Statstyle__StatRoot-sc-1ka3uj2-0 jHrfrx sc-c6e88863-3 bQctTz"><h3 class="Headingstyle__HeadingRoot-sc-150xww-0 gaZZvs stat-figure"><span class="stat-char">US$ </span>434<span class="stat-char"> mil</span></h3><p class="Headingstyle__HeadingRoot-sc-150xww-0 bqraok stat-headline">Economia de custo anual</p></div></div></div><div class="sc-c6e88863-5 cXRXuk"><div class="sc-f3b8ab07-0 htnqeb"><div><blockquote class="Headingstyle__HeadingRoot-sc-150xww-0 jTpgUy sc-f3b8ab07-2 NmRiR">“Os KPIs vêm como padrão, mas nossos fundadores querem que façamos um relatório e digamos como nosso cliente está se sentindo. Com a Zendesk podemos fazer isso.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Naomi Rankin</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente global de CX</p></div></div><a href="/customer/lush/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div><div data-index="7" tabindex="-1" class="slick-slide slick-cloned" aria-hidden="true" style="width:11.11111111111111%"><div><div tabindex="-1" style="width:100%;display:inline-block" class="sc-c6e88863-0 gelolr"><div class="sc-c6e88863-1 eWYpkl"><div class="sc-c6e88863-2 dIVGRE"><span data-nmw-id="global.Image" 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porque agora podemos corresponder ao tom deles na conversa, não importa se eles se divertem usando emojis ou preferem uma conversa mais formal.”</blockquote><cite class="sc-f3b8ab07-3 kDPcGw"><div class="sc-f3b8ab07-5 cFKyCJ"><div><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Stacey Zavattiero</p><p class="Textstyle__TextRoot-sc-c9um69-0 kDykLP sc-f3b8ab07-4 YeHai">Gerente de experiência do cliente</p></div></div><a href="/customer/freedom-furniture/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hUgHNl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gMjNXi" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Leia a história de clientes</span></a></cite></div></div></div></div></div></div></div></div></div></div><div class="sc-5c0a1753-2 hVvdev"><nav class="sc-5c0a1753-4 falVfQ"><button data-interaction-type="button-icon-secondary" aria-label="Previous 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class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Atribua solicitações repetitivas a agentes de IA que entendam automaticamente suas principais interações de RH e TI. Encaminhe tópicos delicados para as equipes certas, permitindo que todos se concentrem nas tarefas certas.</p><a target="_blank" rel="noopener noreferrer" href="https://www.zendesk.com/lp/employee-experience-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Confira os detalhes</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a></div><div class="StyledCol-sc-inuw62-0 jaiIEn Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" sizes="100vw" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-ai/employee-experience@2x.png 640w, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/employee-experience@2x.png 750w, https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-ai/employee-experience@2x.png 828w, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-ai/employee-experience@2x.png 1080w, https://web-assets.zendesk.com/cdn-cgi/image/width=1200,q=45,f=auto/images/p-ai/employee-experience@2x.png 1200w, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-ai/employee-experience@2x.png 1920w, https://web-assets.zendesk.com/cdn-cgi/image/width=2048,q=45,f=auto/images/p-ai/employee-experience@2x.png 2048w, https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/employee-experience@2x.png 3840w" src="https://web-assets.zendesk.com/cdn-cgi/image/width=3840,q=45,f=auto/images/p-ai/employee-experience@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iaCeLg"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 jNAqeP Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 ceDcNt Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">IA em que você pode confiar</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Construindo a IA com responsabilidade</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">A Zendesk cria designs com privacidade, segurança e conformidade para proteger os dados de atendimento de acordo com padrões rigorosos. A transparência constrói confiança, por isso comunicamos como nossa tecnologia funciona. Lançamos modelos de IA somente depois que eles atendem a altos níveis de precisão e fazemos parceria com os principais provedores de tecnologia para fornecer soluções personalizadas e de alto valor.</p><a href="/trust-center/#ai" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gcsRMS" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">Confira os detalhes</span></a></div><div class="StyledCol-sc-inuw62-0 kbIWiv Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;padding-top:100%"></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="responsive" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" src="https://web-assets.zendesk.com/images/p-ai/ai-security.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kiaeFX"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledRow-sc-xjsdg1-0 hFzWEt Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 hbakTB Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 flPUwk">Perguntas frequentes</h2></div><div class="StyledCol-sc-inuw62-0 dMAncm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledAccordion-sc-niv9ic-0 dgZvap Accordionstyle__AccordionRoot-sc-skeaof-1 kLJyfN" data-garden-id="accordions.accordion" data-garden-version="8.76.2"><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 crDvyT" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:0" role="button" tabindex="0" aria-controls=":Rl676:--panel:0" aria-expanded="true" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Como posso acessar os recursos avançados do Zendesk AI?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 gjyyIs"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section id=":Rl676:--panel:0" aria-hidden="false" aria-labelledby=":Rl676:--trigger:0" class="StyledPanel-sc-1piryze-0 eHQDxk Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Os clientes dos planos Support e Suite Professional ou superiores podem usar a IA Avançada. Os agentes de IA da Zendesk, nossos bots com tecnologia de IA, fazem parte do Suite.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:1" role="button" tabindex="0" aria-controls=":Rl676:--panel:1" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Quanto custa o complemento IA Avançada da Zendesk?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:1" aria-hidden="true" aria-labelledby=":Rl676:--trigger:1" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Informações completas sobre preços e pacotes estão disponíveis <a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">aqui</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:2" role="button" tabindex="0" aria-controls=":Rl676:--panel:2" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Quais recursos estão incluídos no Suite em comparação com a IA avançada?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:2" aria-hidden="true" aria-labelledby=":Rl676:--trigger:2" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">A Zendesk já oferece alguns recursos de IA em nossas ofertas do Suite, incluindo agentes de IA, macros e conhecimento no painel de contexto. O complemento de IA avançada oferece novos recursos de IA para agentes e administradores, incluindo copiloto de agentes, triagem inteligente, sugestões de macros para administradores e geração de relatórios de IA. Para obter mais informações, consulte nossos <a href="/pricing/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">planos e pacotes</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:3" role="button" tabindex="0" aria-controls=":Rl676:--panel:3" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Como a Zendesk protege meus dados?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:3" aria-hidden="true" aria-labelledby=":Rl676:--trigger:3" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">Todos os produtos e recursos da Zendesk são projetados com a privacidade em mente, e o Zendesk AI não é diferente. Os assinantes podem <a target="_blank" rel="noopener noreferrer" href="https://support.zendesk.com/hc/en-us/articles/4408834005530-Complying-with-Privacy-and-Data-Protection-Law-in-Zendesk-products" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">cumprir</span><svg xmlns="http://www.w3.org/2000/svg" width="12" height="12" focusable="false" viewBox="0 0 12 12" role="img" aria-label="(opens in a new tab)" theme="[object Object]" data-garden-id="buttons.external_icon" data-garden-version="8.76.2" class="StyledExternalIcon-sc-16oz07e-0 heVnvL"><path fill="none" stroke="currentColor" stroke-linecap="round" d="M10.5 8.5V10c0 .3-.2.5-.5.5H2c-.3 0-.5-.2-.5-.5V2c0-.3.2-.5.5-.5h1.5M6 6l4-4m-3.5-.5H10c.3 0 .5.2.5.5v3.5"></path></svg></a> várias leis de privacidade (inclusive o RGPD e a CCPA) ao usar a Zendesk, inclusive osrecursos do Zendesk AI. Nossos princípios de design orientam como construímos e desenvolvemos as soluções, formando uma base sólida para nosso atendimento ao cliente orientado por IA. Saiba mais sobre nossa abordagem <a href="/trust-center/#ai" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">aqui</span></a>.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:4" role="button" tabindex="0" aria-controls=":Rl676:--panel:4" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Quais setores podem usar o Modelo de intenção da Zendesk?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:4" aria-hidden="true" aria-labelledby=":Rl676:--trigger:4" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">O Zendesk AI vem pré-treinado para serviços financeiros, seguros, TI, RH, viagens, hotelaria, turismo, varejo, software, entretenimento, jogos e educação.</p></div></section></div><div class="StyledSection-sc-v2t9bd-0 bFpvu Accordionstyle__AccordionSection-sc-skeaof-5 gvZMeZ" data-garden-id="accordions.section" data-garden-version="8.76.2"><div role="heading" aria-level="3" data-garden-container-id="containers.accordion" data-garden-container-version="3.0.12" class="StyledHeader-sc-2c6rbr-0 fACeEF Accordionstyle__AccordionHeader-sc-skeaof-2 gYKmhs" data-garden-id="accordions.header" data-garden-version="8.76.2"><button id=":Rl676:--trigger:5" role="button" tabindex="0" aria-controls=":Rl676:--panel:5" aria-expanded="false" type="button" class="StyledButton-sc-xj3hy7-0 dcirYC Accordionstyle__AccordionLabel-sc-skeaof-3 eUVJfL" data-garden-id="accordions.button" data-garden-version="8.76.2"><h5 class="Headingstyle__HeadingRoot-sc-150xww-0 eYMWfc">Como a Zendesk colabora com a OpenAI?</h5></button><svg width="24" height="24" viewBox="0 0 24 24" fill="currentColor" xmlns="http://www.w3.org/2000/svg" theme="[object Object]" class="Accordionstyle__AccordionIcon-sc-skeaof-0 hzcSOK"><path fill-rule="evenodd" clip-rule="evenodd" d="m19.352 9.218-7.366 7.366-7.338-7.338L5.85 8.044l6.136 6.136 6.164-6.164 1.202 1.202Z" fill="currentColor"></path></svg><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" focusable="false" viewBox="0 0 16 16" aria-hidden="true" theme="[object Object]" data-garden-id="accordions.rotate_icon" data-garden-version="8.76.2" class="StyledRotateIcon-sc-hp435q-0 cEIUE"><path fill="currentColor" d="M12.688 5.61a.5.5 0 01.69.718l-.066.062-5 4a.5.5 0 01-.542.054l-.082-.054-5-4a.5.5 0 01.55-.83l.074.05L8 9.359l4.688-3.75z"></path></svg></div><section inert="" id=":Rl676:--panel:5" aria-hidden="true" aria-labelledby=":Rl676:--trigger:5" class="StyledPanel-sc-1piryze-0 kRwGtc Accordionstyle__AccordionPanel-sc-skeaof-4 iqtklO" data-garden-id="accordions.panel" data-garden-version="8.76.2"><div data-garden-id="accordions.step_inner_panel" data-garden-version="8.76.2" class="StyledInnerPanel-sc-8nbueg-0 gxjxDP"><p class="Textstyle__TextRoot-sc-c9um69-0 dOhbKj">A Zendesk anunciou uma <a href="/newsroom/articles/zendesk-openai/" data-interaction-type="link-inline" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-6d6yp9-6 gwVAgF" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-6d6yp9-3 eTbnhx">parceria com a OpenAI</span></a> em abril de 2023. Os modelos de GPT-3.5, GPT-4, GPT-4o, e GPT-4o mini da OpenAI são grandes modelos de linguagem líderes do setor que têm um incrível potencial quando usados adequadamente no espaço da experiência do cliente. Na Zendesk, a OpenAI é atualmente usada para alimentar recursos como resumos, expansões e alteração de tom para agentes e base de conhecimento, além de respostas generativas e persona para bots. </p></div></section></div></div></div></div></div></div></div></section><div><section class="Basestyle__BaseRoot-sc-3zktjg-1 kAcqAv"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 bSmcTV"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 kWxloK">Recursos adicionais</h2><hr width="100" class="Dividerstyle__DividerRoot-sc-5fuxjc-0 dVFtfS"/></div></div><div class="StyledRow-sc-xjsdg1-0 ggXwKy Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gFGTzT Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Carouselstyle__CarouselHeader-sc-o4o4ur-4 iHOpQj"><div></div></div><div class="slick-slider Carouselstyle__CarouselSlider-sc-o4o4ur-6 ezPpYm slick-initialized" dir="ltr"><button type="button" data-role="none" class="slick-arrow slick-prev slick-disabled" style="display:block"> Previous</button><div class="slick-list"><div class="slick-track" style="width:150%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:16.666666666666668%"><div><div tabindex="-1" style="width:100%;display:inline-block"><a href="/blog/the-quantifiable-impact-of-zendesk-ai/" data-interaction-type="link-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 uJvcl eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 ksGBVc LinkCardstyle__LinkCardRoot-sc-1cb7jpg-3 jGJSHK" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span class="Linkstyle__LinkText-sc-1cm3ukq-0 iSSENB"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27355%27%20height=%27266%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=384,q=45,f=auto/images/p-ai/resource-nucleus-research.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/resource-nucleus-research.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-ai/resource-nucleus-research.png"/></noscript></span></span><div class="LinkCardstyle__LinkCardContent-sc-1cb7jpg-2 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"se":"https://www.zendesk.com/se/service/ai/","es":"https://www.zendesk.es/service/ai/","tw":"https://www.zendesk.tw/service/ai/","mx":"https://www.zendesk.com.mx/service/ai/","de":"https://www.zendesk.de/service/ai/","dk":"https://www.zendesk.com/dk/service/ai/","fr":"https://www.zendesk.fr/service/ai/","nl":"https://www.zendesk.nl/service/ai/","th":"https://www.zendesk.com/th/service/ai/","hk":"https://www.zendesk.hk/service/ai/","kr":"https://www.zendesk.kr/service/ai/","in":"https://www.zendesk.com/in/service/ai/","au":"https://www.zendesk.com/au/service/ai/","sg":"https://www.zendesk.com/sg/service/ai/","it":"https://www.zendesk.com/it/service/ai/","us":"https://www.zendesk.com/service/ai/","br":"https://www.zendesk.com.br/service/ai/","gb":"https://www.zendesk.co.uk/service/ai/","jp":"https://www.zendesk.co.jp/service/ai/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_wp_page_template":"templates/page-migrated.php","zen-1":"Inteligência artificial","zen-2":"A IA da Zendesk já fala em atendimento ao cliente","zen-3":"Somente a IA da Zendesk é construída com base em bilhões de interações reais de atendimento ao cliente. Ela entende a experiência do cliente, para que você obtenha suporte personalizado a um custo menor desde o primeiro dia.","zen-4":"Entrar em contato com o departamento de vendas","zen-5":"Avaliação gratuita","zen-6":"250","zen-7":"milhões","zen-8":"de tickets aprimorados com IA","zen-9":"35,5","zen-10":"anos","zen-11":"do tempo de agente economizado desde 2021","zen-12":"18","zen-13":"de tickets usados para treinar nossos modelos de IA","zen-14":"Especialista em experiência do cliente para o seu negócio","zen-15":"Há seis anos, desenvolvemos IA voltada à experiência do cliente. Mostraremos como integrá-la em seu plano de atendimento.","zen-16":"Dê uma mão extra aos agentes","zen-17":"As ferramentas de IA do agente sugerem respostas e detectam a intenção do cliente, deixando cada agente preparado e atualizado.","zen-18":"Diga adeus aos bots ineficientes","zen-19":"Os bots da Zendesk resolvem solicitações ou encontram o agente certo por conta própria — e nenhum esforço manual é necessário.","zen-20":"Melhor suporte agora","zen-21":"Faça a triagem de conversas, facilite fluxos de trabalho e preencha lacunas de conhecimento sem desenvolvedores ou cientistas de dados.","zen-22":"Zendesk + OpenAI","zen-23":"Estamos explorando o potencial de novos recursos de IA generativa desenvolvidos pela OpenAI. Com a IA específica para CX da Zendesk e os grandes modelos de linguagem da OpenAI, a IA nunca pareceu tão humana.","zen-24":"Leia mais","zen-25":"Eficiência do agente","zen-26":"Aprimore seus agentes com IA","zen-27":"Os agentes continuam sendo o coração da sua operação de atendimento ao cliente. A IA da Zendesk amplia suas habilidades, para que sua equipe seja bem-sucedida, produtiva e melhore a cada conversa com o cliente.","zen-28":"Dê aos agentes um contexto completo","zen-29":"Criamos as ferramentas de triagem mais avançadas do setor para reduzir a classificação manual e a priorização de mensagens e e-mails. Os agentes saberão o que os clientes querem e como estão se sentindo antes mesmo de a conversa começar.","zen-30":"Acelere o tempo de resolução","zen-31":"Resolva as solicitações com mais rapidez com \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003einteligência integrada ao seu espaço de trabalho\u003c/a\u003e. Usamos a IA para mostrar os principais insights dos agentes e oferecer sugestões para corrigir o problema.","zen-32":"Apresente as informações certas","zen-33":"Os agentes recebem recomendações de artigos personalizados para compartilhar com os clientes no momento exato de cada conversa.","zen-34":"Reduza o trabalho repetitivo","zen-35":"Use bots para coletar informações de clientes como nome, e-mail e tipo de problema (intenção). A IA da Zendesk classifica e resolve solicitações comuns, para que os agentes possam ter mais foco no trabalho de maior impacto.","zen-36":"Bots e automação","zen-37":"Sem suposições ou bots desajeitados.","zen-38":"Com os bots da Zendesk, a IA parece uma extensão da sua equipe. Os bots antecipam as necessidades, promovem o autoatendimento e fornecem respostas instantâneas a todos os clientes.","zen-39":"Leia o guia do construtor de bots","zen-40":"24 horas de suporte ao membro por meio de mensagens","zen-41":"\"O bot é perfeito para os nossos usuários que precisam de ajuda quando os agentes estão offline\". Eles podem interagir com o bot para obter respostas rapidamente. Em vez de enviar um e-mail e esperar até o dia seguinte para ter notícias, eles podem obter respostas às perguntas imediatamente.\"","zen-42":"Trishia Mercado","zen-43":"Gerente sênior, Equipe de engajamento de membros do Photobucket","zen-44":"Leia a história","zen-45":"-30%","zen-46":"Diminuição dos tickets anuais","zen-47":"-17%","zen-48":"Redução no tempo de primeira resolução","zen-49":"96%","zen-50":"CSAT para mensagens","zen-51":"Perguntas frequentes","zen-52":"Quais recursos estão incluídos no Zendesk Suite em comparação com a IA Avançada?","zen-53":"Hoje, a Zendesk já oferece alguns recursos de IA e bot em nossas ofertas do Suite, incluindo bots padrão, macros e conhecimento no painel de contexto. O complemento IA Avançada explora novos recursos de IA, incluindo bots avançados, ferramentas viabilizadas por IA para agentes, triagem inteligente e sugestões de macro para administradores. Para obter mais informações, \u003ca href=\"/pricing/\"\u003econsulte nossos planos e pacotes\u003c/a\u003e.","zen-54":"Sou elegível para IA Avançada? ","zen-55":"No momento, os clientes dos planos Suite Professional ou superior podem usar o complemento IA Avançada. Para saber se você se qualifica, \u003ca href=\"/contact/\"\u003eentre em contato com nossa equipe de vendas\u003c/a\u003e.","zen-56":"Quanto custa o complemento IA Avançada da Zendesk?","zen-57":"Informações completas sobre preços e pacotes estão disponíveis \u003ca href=\"/pricing/\"\u003eaqui\u003c/a\u003e.","zen-58":"Como a Zendesk protege meus dados?","zen-59":"Estamos \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003ecomprometidos com a transparência\u003c/a\u003e e usamos apenas dados sobre os quais temos permissão explícita. Nós cumprimos as regras de \u003ca href=\"/trust-center/\"\u003econformidade\u003c/a\u003e, como a LGPD. Nosso trabalho de aprendizado de máquina é guiado pelos seguintes princípios: os dados de treinamento devem ser anônimos; respeitamos a localidade e exclusão dos dados; e temos compromisso com a precisão. Saiba mais sobre nossa abordagem \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eaqui\u003c/a\u003e.","zen-60":"Recursos","zen-61":"Explorar o potencial da IA","zen-62":"A IA ajuda as equipes de serviço ao cliente a escalar e permanecer ágeis.","zen-63":"Obtenha o relatório gratuito","zen-64":"A IA generativa é o futuro?","zen-65":"Como o ChatGPT e outros grandes modelos de linguagem estão mudando a experiência do cliente.","zen-66":"Leia o artigo","zen-67":"Reduza os custos com IA","zen-68":"Use a IA para controlar os custos e, ao mesmo tempo, manter conexões próximas com os clientes.","zen-69":"Explore agora","zen-70":"Uso da inteligência integrada","zen-71":"Ao ativar a triagem inteligente, o contexto completo é adicionado automaticamente aos tickets.","zen-72":"Comece a usar a IA da Zendesk","zen-73":"bilhões","zen-74":"Zendesk Relate","zen-75":"Descubra o que o Zendesk AI pode fazer por você","zen-76":"Inscreva-se","zen-77":"Assista agora","_tms_delivery":"2024-12-17 13:11:08","_edit_lock":"1729495509:5504","_edit_last":"3261","zen-next-biz-eyebrow":"\u003cstrong\u003eControle os custos com IA\u003c/strong\u003e Veja como a IA para CX é o elo que falta para o sucesso do seu negócio.","zen-next-biz-eyebrow-cta":"Baixe o guia ","zen-economist-webinar-eyebrow":"\u003cstrong\u003eFuturo dos negócios\u003c/strong\u003e Junte-se à Economist Impact e saiba como a IA está transformando a CX","zen-economist-webinar-eyebrow-cta":"Inscreva-se","zen-eyebrow-next-big-ai-drop-copy":"\u003cstrong\u003eO próximo grande lançamento da Zendesk AI.\u003c/strong\u003e Junte-se a nós para o lançamento virtual do nosso produto em 4 de outubro.","zen-eyebrow-next-big-ai-drop-copy-post":"\u003cstrong\u003eO próximo grande lançamento da Zendesk AI.\u003c/strong\u003e Não perca o lançamento virtual do produto.","zen-register-now":"Inscreva-se agora","zen-watch-now":"Assista agora","zen-common-contact-sales":"Entre em contato com o departamento de vendas","zen-common-new":"Novo","zen-common-getearlyaccess":"Obtenha acesso antecipado","zen-common-getthedetails":"Confira os detalhes","zen-common-watchkeynote":"Assista à palestra","zen-common-readcustomerstory":"Leia a história de clientes","zen-hero-supertitle":"Inteligência artificial","zen-hero-heading":"A Zendesk AI fala a língua do atendimento ao cliente","zen-hero-text":"Somente a Zendesk AI é construída com base em bilhões de interações reais de atendimento ao cliente. Ela entende a experiência do cliente, ou seja, você aproveita o potencial do suporte personalizado desde o primeiro dia, sem nenhum trabalho extra. ","zen-hero-alt":"Uma luz branca brilha em um arco contra um fundo roxo. Na porta, há uma pessoa com um fone de ouvido e um laptop. Eles estão prontos para entrar na luz, liberando o poder da IA para o atendimento ao cliente.","zen-benefits-supertitle":"Vantagens","zen-benefits-heading":"Especialista em experiência do cliente para o seu negócio","zen-benefits-card1-heading":"Dê uma mão extra aos agentes","zen-benefits-card1-text":"As ferramentas de IA sugerem respostas e detectam a intenção do cliente, capacitando os agentes a oferecer um serviço melhor.","zen-benefits-card1-alt":"Duas mãos estão uma sobre a outra, representando como a IA pode dar suporte aos agentes.","zen-benefits-card2-heading":"Diga adeus aos bots ineficientes","zen-benefits-card2-text":"Os bots da Zendesk resolvem solicitações ou encontram o agente certo por conta própria — e nenhum esforço manual é necessário.","zen-benefits-card2-alt":"A cabeça de um robô verde parece desgastada, mostrando como a IA torna os antigos bots de experiência do cliente obsoletos e inúteis.","zen-benefits-card3-heading":"Personalize conforme as necessidades da sua empresa","zen-benefits-card3-text":"Otimize as operações com rótulos de intenção personalizados e insights liderados por IA. Você antecipará as necessidades e oferecerá a resposta certa.","zen-benefits-card3-alt":"Uma mão segura uma chave inglesa, assim como a Zendesk AI é sua ferramenta para melhorar a função comercial.","zen-genai-supertitle":"IA generativa","zen-genai-heading":"Deixe a IA cuidar do trabalho","zen-genai-text":"O suporte ao cliente nem sempre é fácil. A IA generativa da Zendesk, desenvolvida pela OpenAI, torna tudo mais fácil. Altere o tom, escreva automaticamente artigos de suporte e implante bots que parecem pessoas, tudo com alguns cliques.","zen-genai-cta-1":"Obtenha acesso antecipado","zen-genai-cta-2":"Assista à palestra","zen-bots-supertitle":"Bots e automação","zen-bots-heading":"Os bots nunca foram tão úteis","zen-bots-accordion1-heading":"Não é mais necessário cuidar dos seus bots","zen-bots-accordion1-text":"Bots viabilizados por IA generativa oferecem suporte aos clientes com linguagem natural e humana. Defina o tom para combinar com sua marca e depois veja os bots compartilharem as informações corretas por conta própria.","zen-bots-accordion2-heading":"Receba sugestões de automação com base em dados","zen-bots-accordion2-text":"Pré-treinamos os bots com problemas comuns e usamos conversas anteriores de bots para sugerir exatamente quais tópicos precisam de suporte. Os clientes recebem ajuda direcionada e precisa, sem espera.","zen-bots-accordion2-cta":"Como usar as intenções","zen-bots-accordion3-heading":"Crie um bot com alguns cliques","zen-bots-accordion3-text":"Antecipe as necessidades, promova o autoatendimento e forneça respostas instantâneas a todos os clientes. Disponível em todos os planos Zendesk.","zen-bots-accordion3-cta":"Leia o guia do construtor de bots","zen-agents-supertitle":"Eficiência do agente","zen-agents-heading":"É uma nova era de produtividade do agente","zen-agents-accordion1-heading":"Resolva problemas com precisão","zen-agents-accordion1-text":"Os agentes recebem um impulso de IA para expandir, resumir e ajustar o tom de suas mensagens rapidamente, resolvendo problemas com rapidez e consistência.","zen-agents-accordion2-heading":"Dê aos agentes um contexto completo","zen-agents-accordion2-text":"Criamos as ferramentas de triagem mais avançadas do setor para reduzir a classificação manual e a priorização de mensagens e e-mails. Os agentes saberão o que os clientes querem e como estão se sentindo antes mesmo de a conversa começar.","zen-agents-accordion3-heading":"Acelere o tempo de resolução","zen-agents-accordion3-text":"Resolva as solicitações com mais rapidez com \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4964463770650-Introduction-to-intelligent-triage-and-Intelligence-in-the-context-panel-EAP-\"\u003einteligência integrada ao seu espaço de trabalho\u003c/a\u003e. Usamos IA para mostrar aos agentes os principais insights, um resumo da chamada e do ticket, tickets similares e, em seguida, oferecemos sugestões para resolver o problema.","zen-agents-accordion4-heading":"Apresente as informações certas","zen-agents-accordion4-text":"Os agentes recebem recomendações de artigos personalizados para compartilhar com os clientes no momento exato de cada conversa.","zen-knowledgebase-supertitle":"Base de conhecimento inteligente","zen-knowledgebase-heading":"O autoatendimento fica ainda mais inteligente","zen-knowledgebase-text":"Transforme automaticamente alguns tópicos em um artigo completo. Crie uma vez e atualize em toda a central de ajuda. Você também pode ajustar o tom, de amigável a formal. Se não tem certeza de quais artigos estão faltando, as dicas de conteúdo sugerem uma lista.","zen-knowledgebase-cta":"Explore a base de conhecimento","zen-customerstories-supertitle":"Depoimentos","zen-customerstories-slide1-quote":"“Com a Zendesk AI, podemos nos concentrar na qualidade e no treinamento, em vez de perder tempo lendo tickets e categorizando manualmente.”","zen-customerstories-slide1-cited":"Ian Hunt","zen-customerstories-slide1-title":"Diretor de atendimento ao cliente da Liberty London","zen-customerstories-slide1-company":"Liberty London","zen-customerstories-slide1-stat1-figure":"9+","zen-customerstories-slide1-stat1-data":"Aumento do CSAT","zen-customerstories-slide1-stat2-figure":"-73%","zen-customerstories-slide1-stat2-data":"Redução no tempo de resposta","zen-customerstories-slide2-quote":"“Consegui implementar a IA imediatamente sem precisar de suporte do desenvolvedor. O fato de podermos simplesmente ativá-la é algo que nunca pensamos ser possível.”","zen-customerstories-slide2-cited":"Aashley Malsbury","zen-customerstories-slide2-title":"Gerente sênior de operações, Grove","zen-customerstories-slide2-company":"Grove","zen-customerstories-slide2-stat1-figure":"95%","zen-customerstories-slide2-stat1-data":"CSAT para mensagens","zen-customerstories-slide2-stat2-figure":"-80%","zen-customerstories-slide2-stat2-data":"Diminuição no volume de conversas por chat","zen-customerstories-slide3-quote":"\"O bot é perfeito para os usuários que precisam de ajuda quando os agentes estão off-line\". Eles podem interagir com o bot para obter respostas rapidamente, em vez de nos enviar um e-mail e esperar até o próximo dia para ter uma resposta.\"","zen-customerstories-slide3-cited":"Trishia Mercado","zen-customerstories-slide3-title":"Gerente sênior, Equipe de engajamento de membros da Photobucket","zen-customerstories-slide3-company":"Photobucket","zen-customerstories-slide3-stat1-figure":"-30%","zen-customerstories-slide3-stat1-data":"Diminuição dos tickets anuais","zen-customerstories-slide3-stat2-figure":"96%","zen-customerstories-slide3-stat2-data":"CSAT para mensagens","zen-employeeexperience-supertitle":"IA para a experiência do funcionário.","zen-employeeexperience-heading":"Liberte suas equipes internas","zen-employeeexperience-text":"Desloque solicitações repetitivas para bots pré-treinados em milhões de interações de RH e TI. Você também pode configurar intenções para encaminhar tópicos sensíveis diretamente para as equipes certas, liberando todos para se concentrarem nas tarefas adequadas. ","zen-employeeexperience-cta":"Confira os detalhes","zen-employeeexperience-alt":"Uma pessoa com um suéter roxo está sentada com seu notebook ajudando outro funcionário com uma solicitação interna da equipe. Sua mensagem para o funcionário diz: \"Posso ajudar com isso! Vamos encaminhar para o departamento de TI.","zen-dataprotection-supertitle":"Proteção de dados","zen-dataprotection-heading":"Segurança e privacidade de nível empresarial","zen-dataprotection-text":"A Zendesk AI é regida pelos mesmos padrões que se aplicam a todos os produtos Zendesk, porque sabemos como é essencial proteger os dados dos clientes. Para setores que necessitam de mais proteção, nosso complemento de privacidade e proteção avançada de dados oferece o próximo nível de segurança.","zen-dataprotection-cta":"Confira os detalhes","zen-dataprotection-alt":"Várias esferas multicoloridas que representam os dados do cliente estão dentro de uma caixa transparente. Dois cadeados dourados estão do lado de fora da caixa, protegendo os dados.","zen-faq-heading":"Perguntas frequentes","zen-faq-faq1-question":"Como faço para acessar a Zendesk AI?","zen-faq-faq1-answer":"No momento, os clientes dos planos Suite Professional ou superior podem usar a IA avançada. Se quiser experimentar nossos novos recursos de IA generativa, \u003ca href=\"https://forms.gle/dRxkfG2Nd4S1SnhW6\"\u003einscreva-se aqui.\u003c/a\u003e","zen-faq-faq2-question":"Quanto custa o complemento Advanced AI da Zendesk?","zen-faq-faq2-answer":"Informações completas sobre preços e pacotes estão disponíveis \u003ca href=\"/pricing/\"\u003eaqui\u003c/a\u003e.","zen-faq-faq3-question":"Quais recursos estão incluídos na IA padrão em comparação à IA Avançada?","zen-faq-faq3-answer":"Hoje, a Zendesk já oferece alguns recursos de IA e bot em nossas ofertas do Suite, incluindo bots padrão, macros e conhecimento no painel de contexto. O complemento de IA Avançada explora novos recursos de IA, como bots avançados, ferramentas viabilizadas por IA para agentes, triagem inteligente e sugestões de macro para administradores. Para obter mais informações, consulte nossos \u003ca href=\"/pricing/\"\u003eplanos e pacotes\u003c/a\u003e.","zen-faq-faq4-question":"Como a Zendesk protege meus dados?","zen-faq-faq4-answer":"Estamos comprometidos com a transparência. Nós cumprimos as regras de \u003ca href=\"/trust-center/\"\u003econformidade\u003c/a\u003e, como a LGPD. Nosso trabalho de aprendizado de máquina é guiado pelos seguintes princípios: os dados de treinamento devem ser anônimos; respeitamos a localidade e exclusão dos dados; e temos compromisso com a precisão. Saiba mais sobre nossa abordagem \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eaqui\u003c/a\u003e.","zen-faq-faq5-question":"Quais setores são contemplados nos módulos de intenção?","zen-faq-faq5-answer":"A Zendesk AI vem pré-treinada para serviços financeiros, seguros, TI, RH, viagens, hospitalidade, turismo, varejo e software.","zen-faq-faq6-question":"Como a Zendesk colabora com a OpenAI?","zen-faq-faq6-answer":"A Zendesk anunciou uma \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003eparceria com a OpenAI\u003c/a\u003e em abril. Os modelos GPT-3 e GPT-4 da OpenAI são grandes modelos de linguagem líderes do setor que têm um incrível potencial quando usados adequadamente no espaço da experiência do cliente. Na Zendesk, a OpenAI é atualmente usada para alimentar recursos como resumos, expansões e alteração de tom para agentes e base de conhecimento, além de respostas generativas e persona para bots. ","zen-resources-supertitle":"Recursos adicionais","zen-resources-card1-heading":"Explore o potencial da IA.","zen-resources-card2-heading":"Melhores práticas para usar a IA avançada da Zendesk.","zen-resources-card3-heading":"Aumente a confiança do cliente ao usar IA.","zen-resources-card4-heading":"Novidade na Zendesk: IA generativa, segurança e IA para experiência do funcionário.","zen-resources-type-report":"Relatório","zen-resources-type-article":"Artigo","zen-resources-type-news":"Notícias","zen-footer-supertitle":"Começar agora","zen-footer-heading":"Faça um teste grátis da Zendesk ","zen-footer-alt":"Um conjunto de esferas é colocado em um fundo roxo. Elas têm texturas, cores e tamanhos diferentes, mas se juntam em um belo conjunto, como a Zendesk AI, que é construída com base em bilhões de pontos de dados de clientes diferentes, mas sobrepostos.","featured-image":"https://web-assets.zendesk.com/images/p-ai/showcase/hero.jpg","zen-eyebrow-earlybird":"\u003cstrong\u003eZENDESK RELATE 2024\u003c/strong\u003e Acabou de abrir: inscrição presencial antecipada","zen-eyebrow-earlybird-cta":"Obtenha o ticket de US$ 695","zen-cxt24-report":"\u003cstrong\u003eCX Trends 2024\u003c/strong\u003e Explore todo o potencial do CX inteligente com 10 novas tendências","zen-cxt24-report-cta":"Baixe o relatório","zen-cxt24-event":"\u003cstrong\u003eEvento CX Trends 2024\u003c/strong\u003e Confira o futuro do CX","zen-cxt24-event-cta":"Inscreva-se agora","zen-agents-accordion1-text-p1":"Os agentes obtêm ajuda da IA para","zen-agents-accordion1-text-cta":"expandir e resumir rapidamente, bem como mudar o tom","zen-agents-accordion1-text-p2":"das mensagens, resolvendo os problemas com rapidez e consistência.","zen-kb-1":"Escreva artigos com facilidade","zen-kb-2":"Transforme automaticamente alguns tópicos em um \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/6267360002714-Using-generative-AI-to-expand-and-enhance-the-tone-of-help-center-content-EAP\"\u003eartigo completo\u003c/a\u003e. Crie um artigo uma vez e atualize em toda a central de ajuda. Você também pode ajustar o tom, de amigável a formal.","zen-kb-3":"Identifique faltas de conteúdo","zen-kb-4":"Aprimore sua base de conhecimento sem trabalho extra. \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/4408834068890-Understanding-Content-Cues\"\u003eAs dicas de conteúdo descobrem e priorizam\u003c/a\u003e novas ideias de artigos usando aprendizado de máquina.","zen-kb-5":"Encontre informações mais rapidamente","zen-kb-6":"A pesquisa semântica \u003ca href=\"https://support.zendesk.com/hc/en-us/articles/5641000272922-Announcing-semantic-search-in-Guide\"\u003ecompreende o significado\u003c/a\u003e de suas consultas de pesquisa para apresentar os resultados mais relevantes, mesmo que você não use as palavras-chave exatas.","zen-relate24-event-eyebrow-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Assista a apresentação principal da nossa conferência de CX","zen-relate24-event-eyebrow-cta":"Inscreva-se agora","zen-relate24-event-eyebrow-body-obama":"\u003cstrong\u003eGRANDE NOVIDADE DO EVENTO\u003c/strong\u003e A ex-primeira-dama Michelle Obama se juntará a nós no Zendesk Relate","zen-common-watchvideo":"Assista ao vídeo","zen-relate24-event-eyebrow-body-post":"\u003cstrong\u003eZENDESK RELATE SOB DEMANDA\u003c/strong\u003e Receba as últimas notícias do produto Zendesk AI, além de sessões exclusivas sobre CX, EX e engajamento da força de trabalho viabilizados por IA","zen-relate-2024-1":"INTELIGÊNCIA ARTIFICIAL","zen-relate-2024-2":"O Zendesk AI faz do atendimento o que ele deve ser","zen-relate-2024-3":"Somente o Zendesk AI é construído com base em bilhões de interações reais de atendimento ao cliente. Ele entende a experiência do cliente, ou seja, você aproveita o potencial do suporte personalizado desde o primeiro dia, sem nenhum trabalho extra.","zen-relate-2024-4":"COMO FUNCIONA O ZENDESK AI","zen-relate-2024-5":"Inteligência integrada em cada interação","zen-relate-2024-6":"Automatize a linha de frente","zen-relate-2024-7":"Ter muitos clientes é bom. Gerencie a alta demanda com agentes de IA e resolva as interações com facilidade.","zen-relate-2024-8":"Capacite os agentes","zen-relate-2024-9":"Nunca foi tão fácil ser um agente. Ofereça aos agentes ferramentas de IA que forneçam contexto completo e orientação sobre como abordar as interações.","zen-relate-2024-10":"Opere em grande escala","zen-relate-2024-11":"Obtenha visibilidade total sobre como otimizar suas operações de atendimento. Use a IA para surpreender os clientes, estimular os agentes e otimizar os fluxos de trabalho.","zen-relate-2024-12":"BOTS COM INTELIGÊNCIA ARTIFICIAL","zen-relate-2024-13":"Permita que os agentes de IA assumam o controle","zen-relate-2024-14":"Os agentes de IA do Zendesk são mais inteligentes, confiáveis e independentes do que um bot comum. Eles proporcionam um alívio real aos agentes humanos e sabem como lidar com interações mais complexas porque o atendimento ao cliente é o que eles fazem de melhor.","zen-relate-2024-15":"Conheça os agentes de IA","zen-relate-2024-16":"EFICIÊNCIA DO AGENTE","zen-relate-2024-17":"Transforme agentes em profissionais de alto desempenho","zen-relate-2024-18":"Dobre a capacidade cerebral","zen-relate-2024-19":"Nosso assistente inteligente de IA faz mais do que aconselhar. Ele entra em ação, oferecendo sugestões de resposta e ações aos agentes com base em suas políticas comerciais.","zen-relate-2024-20":"Envie respostas personalizadas em segundos","zen-relate-2024-21":"Use as respostas de IA generativa e veja seu CSAT disparar. Os agentes podem dar um toque personalizado com expansão de texto e mudança de tom.","zen-relate-2024-22":"Forneça todos os detalhes aos agentes","zen-relate-2024-23":"Capacite os agentes com contexto completo por trás de cada interação no espaço de trabalho deles. Os agentes saberão o que os clientes querem e como estão se sentindo antes de a conversa começar.","zen-relate-2024-24":"Obtenha sugestões confiáveis","zen-relate-2024-25":"Use sugestões de IA para automatizar respostas comuns para que os agentes possam resolver as situações com mais rapidez. Os agentes também podem contar com a orientação da IA nas interações, se necessário.","zen-relate-2024-26":"OTIMIZE OS FLUXOS DE TRABALHO","zen-relate-2024-27":"Transforme toda a experiência do cliente","zen-relate-2024-28":"Leia os clientes como um livro","zen-relate-2024-29":"Saiba automaticamente o desejo, o sentimento e o idioma dos clientes. Vá além e personalize o que deve ser detectado e capturado para que as informações que lhe interessam estejam sempre ao seu alcance.","zen-relate-2024-30":"Esqueça o encaminhamento manual","zen-relate-2024-31":"Reduza o tempo de resolução sem esforço. Encaminhe automaticamente as interações recebidas com base no que o cliente deseja, em como ele se sente e no melhor agente para o trabalho.","zen-relate-2024-32":"Antecipe o que será automatizado em seguida","zen-relate-2024-33":"Permita que a IA analise o contexto do ticket e sugira novas respostas predefinidas para automatizar o processo, eliminando mais uma tarefa demorada da sua lista.","zen-relate-2024-34":"Gere conteúdo em tempo real","zen-relate-2024-35":"Economize tempo e transforme automaticamente alguns tópicos em um artigo completo. Clique em publicar e use a IA generativa para identificar e sugerir respostas imediatas aos clientes.","zen-relate-2024-36":"IA para a experiência do funcionário","zen-relate-2024-37":"Liberte suas equipes internas","zen-relate-2024-38":"Atribua solicitações repetitivas a agentes de IA que vêm pré-treinados em milhões de interações de RH e TI. Encaminhe tópicos delicados para as equipes certas, permitindo que todos se concentrem nas tarefas certas.","zen-relate-2024-39":"Privacidade e proteção de dados avançada","zen-relate-2024-40":"Segurança e privacidade de nível empresarial","zen-relate-2024-41":"O Zendesk AI segue os mesmos padrões aplicados a todos os produtos da Zendesk, pois manter os dados dos clientes seguros é essencial. Para empresas que precisam de mais proteção, nosso complemento de privacidade e proteção avançada de dados oferece o maior nível de segurança.","zen-relate-2024-42":"Como posso acessar os recursos avançados do Zendesk AI?","zen-relate-2024-43":"Os clientes dos planos Support e Suite Professional ou superiores podem usar a IA Avançada.","zen-relate-2024-44":"Quanto custa o complemento IA Avançada da Zendesk?","zen-relate-2024-45":"Informações completas sobre preços e pacotes estão disponíveis \u003ca href=\"/pricing/\"\u003eaqui\u003c/a\u003e.","zen-relate-2024-46":"Quais recursos estão incluídos no Suite em comparação com a IA avançada?","zen-relate-2024-47":"A Zendesk já oferece alguns recursos de IA em nossas ofertas do Suite, incluindo agentes de IA, macros e conhecimento no painel de contexto. O complemento de IA avançada explora novos recursos de IA para agentes e administradores, incluindo ferramentas de IA generativa para agentes, triagem inteligente e sugestões de macro para administradores. Para obter mais informações, consulte nossos \u003ca href=\"/pricing/\"\u003eplanos e pacotes.\u003c/a\u003e","zen-relate-2024-48":"Como a Zendesk protege meus dados?","zen-relate-2024-49":"Estamos comprometidos com a transparência. Nós habilitamos a \u003ca href=\"/trust-center/\"\u003econformidade\u003c/a\u003e, inclusive com o RGPD. Nosso trabalho de aprendizado de máquina é guiado pelos seguintes princípios: respeitamos a localidade e exclusão dos dados e temos compromisso com a precisão. Saiba mais sobre nossa abordagem \u003ca href=\"/newsroom/articles/building-responsible-ai/\"\u003eaqui.\u003c/a\u003e","zen-relate-2024-50":"Quais setores podem usar o Modelo de intenção da Zendesk?","zen-relate-2024-51":"O Zendesk AI vem pré-treinado para serviços financeiros, seguros, TI, RH, viagens, hospitalidade, turismo, varejo, software e mídia e entretenimento.","zen-relate-2024-52":"Como a Zendesk colabora com a OpenAI?","zen-relate-2024-53":"A Zendesk anunciou uma \u003ca href=\"/newsroom/articles/zendesk-openai/\"\u003eparceria com a OpenAI\u003c/a\u003e em abril. Os modelos GPT-3 e GPT-4 da OpenAI são modelos de linguagem grandes líderes do setor que têm um incrível potencial quando usados adequadamente no espaço da experiência do cliente. No Zendesk, atualmente os modelos da OpenAI são utilizados para alimentar recursos como resumos, expansões e alteração de tom para agentes e base de conhecimento, além de respostas generativas e persona para agentes de IA.","zen-resources-card4-heading-2":"Novidade no Zendesk: IA generativa, segurança e IA para experiência do funcionário","zen-relate-2024-video-alt-1":"Os agentes de IA podem realizar ações de ponta a ponta quando você os integra à sua pilha de tecnologia existente. Esta imagem do produto mostra o agente de IA interagindo com um cliente que deseja devolver o pedido. Destacado em roxo, o agente de IA rastreia as informações do pedido nº 44433 e obtém os detalhes do pedido.","zen-relate-2024-video-alt-2":"Adquira um assistente inteligente que forneça sugestões sobre como realizar interações. O copiloto do agente faz o trabalho pesado, procurando e apresentando a melhor solução. Os agentes aprovam todas as respostas.","zen-relate-2024-video-alt-3":"Seus agentes verão todos os detalhes, como o assunto do ticket e como o cliente se sente, antes do início da interação com o cliente. O Zendesk AI detecta a intenção, o sentimento e o idioma por meio do painel de inteligência no espaço de trabalho do agente.","zen-relate-2024-video-alt-4":"Permita que os agentes economizem tempo em cada interação com o cliente com respostas predefinidas sugeridas pelo Zendesk AI. Os agentes podem aplicar a resposta automatizada e prosseguir para a próxima interação.","zen-relate-2024-video-alt-5":"A IA generativa da Zendesk facilita a resposta aos clientes usando o tom certo. Dependendo da situação, os agentes podem digitar uma resposta e usar a IA generativa para torná-la mais amigável ou formal.","zen-relate-2024-video-alt-6":"O Zendesk AI detecta o que o cliente deseja, como ele se sente e que idioma fala, facilitando a previsão das próximas ações. Nesta imagem do produto, um cliente verifica se o voo vai sair no horário. O Zendesk AI coleta todos os detalhes e fornece automaticamente uma resposta instantânea com os detalhes do voo dos clientes. ","zen-relate-2024-video-alt-7":"O Zendesk AI acompanha todas as interações com os clientes, sugerindo respostas predefinidas para automatizar o processo. Esta sequência do produto segue o Zendesk AI criando e sugerindo uma resposta predefinida e os idiomas que se beneficiariam dela, mantendo a eficiência da sua equipe. ","zen-relate-2024-video-alt-8":"O Zendesk AI facilita a produção de conteúdo da central de ajuda como nunca antes. Essa sequência de produtos mostra alguns tópicos que se transformam em um artigo completo usando a IA generativa.","zen-relate-2024-hero-alt":"Uma pessoa viajando com bagagem está no telefone enviando uma solicitação de ajuda. A mensagem diz \"Oi, posso atualizar meu próximo voo usando minhas milhas\". A resposta é \"Claro! Aqui está sua reserva atualizada.\" com os detalhes do voo anexados.","zen-common-watch-video":"Assista ao vídeo","zen-relate24-apr1-promo-title":"ZENDESK RELATE","zen-relate24-apr1-promo-body":"\u003cstrong\u003eZENDESK RELATE\u003c/strong\u003e Assista ao keynote da nossa conferência anual de CX ao vivo, onde revelamos todas as inovações do Zendesk AI","zen-relate24-apr1-promo-cta":"Inscreva-se agora","zen-customerstories-slide1-stat1-figure-2":"+9%","zen-aipcx24-guide":"\u003cstrong\u003eGuia de práticas recomendadas de IA para CX\u003c/strong\u003e Explore o potencial da IA para CX em todas as camadas de sua operação de suporte","zen-aipcx24-guide-cta":"Obtenha seu guia gratuito","zen-aipcx24-event":"\u003cstrong\u003eWebinar sobre IA para CX\u003c/strong\u003e Junte-se a nós para explorar o potencial da IA para CX durante nosso painel de discussão dinâmico com a IDC e a AWS","zen-aipcx24-event-cta":"Inscreva-se agora","last_modified_by":"bureauworks","zen-eyebrow-jul16":"\u003cstrong\u003eFuturo da experiência do cliente com IA\u003c/strong\u003e Novo relatório de pesquisa para ajudá-lo a se preparar para a era da IA de como fazer negócios","zen-eyebrow-jul16-cta":"Baixe agora","zen-eyebrow-aug1":"\u003cstrong\u003eWebinar IA e o futuro da experiência do cliente em 2027:\u003c/strong\u003e Junte-se à CCW e à Zendesk para discutir sobre novos insights de IA e como avançar em direção à automação de IA.","zen-promo-zendesk-ai-summit-pre-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e Explore o futuro do CX com tecnologia de IA em nosso evento de lançamento digital em 16 de outubro","zen-promo-zendesk-ai-summit-dayof-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e Nosso evento de lançamento digital começa agora. Abrace o futuro do CX viabilizado por IA.","zen-promo-zendesk-ai-summit-post-body":"\u003cstrong\u003eZendesk AI Summit\u003c/strong\u003e Você não perdeu um minuto. Reviva a AI Summit.","zen-resources-card5-heading":"Próximo nível do CX: IA","zen-resources-type-contentseries":"Série de conteúdos","zen-relate-2024-09-6":"Deixe a automação desempenhar um papel maior","zen-relate-2024-09-8":"Dê aos agentes mais poder","zen-relate-2024-09-9":"Aumente a produtividade do agente com um copiloto proativo integrado aos fluxos de trabalho, fornecendo contexto e orientação completos para proporcionar um atendimento consistente.","zen-relate-2024-09-11":"Use a IA para otimizar fluxos de trabalho, reduzir a carga de trabalho do agente e aumentar a eficiência operacional com visibilidade completa.","zen-relate-2024-09-12":"Alcance mais de 80% de automação em todos os canais","zen-relate-2024-09-14":"Os agentes de IA da Zendesk podem entender e resolver as interações mais sofisticadas de ponta a ponta. Encante seus clientes com suporte instantâneo e personalizado que está sempre ativo, reduzindo os custos em grande escala.","zen-relate-2024-09-18":"Ative o copiloto perfeito","zen-relate-2024-09-19":"O copiloto do agente Zendesk toma medidas. Este assistente proativo melhora a produtividade fornecendo aos agentes insights, sugestões de respostas e a capacidade de executar ações aprovadas pelo agente.","zen-relate-2024-09-20":"Aproveite a experiência confiável","zen-relate-2024-09-21":"Nosso copiloto de agentes segue os procedimentos de negócios que você definiu. Oriente os agentes através de interações complexas e forneça experiências consistentes e de qualidade.","zen-relate-2024-09-22":"Revele cada detalhe","zen-relate-2024-09-23":"Dê aos agentes contexto completo diretamente em seu espaço de trabalho. 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