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8.377.23-.446.19.097c.037.018.07.04.098.069.018.018.029.04.029.068 0 .029 0 .054-.015.08a.137.137 0 0 1-.072.07.199.199 0 0 1-.111-.006c.014.021.022.043.029.06.007.022.01.055.014.101l.007.115-.107-.053-.015-.133a.733.733 0 0 0-.01-.09.072.072 0 0 0-.019-.036l-.043-.025-.018-.011-.097.187-.09-.047Z"></path><path fill="#fff" d="m13.674 8.165.069.036a.354.354 0 0 0 .082.036c.01 0 .025 0 .036-.007.01-.004.018-.015.025-.03.007-.013.011-.028.007-.042a.072.072 0 0 0-.025-.036.839.839 0 0 0-.064-.036l-.072-.036-.058.115Z"></path><path fill="#309E3A" d="M15.313 9.297a.32.32 0 0 1 .09-.093.238.238 0 0 1 .079-.033.198.198 0 0 1 .079 0 .276.276 0 0 1 .1.043.237.237 0 0 1 .108.159.283.283 0 0 1-.05.197.263.263 0 0 1-.162.119.234.234 0 0 1-.187-.04.237.237 0 0 1-.107-.158.266.266 0 0 1 .05-.194Z"></path><path fill="#fff" d="M15.403 9.355c-.036.046-.047.09-.04.129a.13.13 0 0 0 .058.09.12.12 0 0 0 .108.021.19.19 0 0 0 .104-.086c.032-.05.047-.093.04-.13a.139.139 0 0 0-.058-.093.117.117 0 0 0-.108-.018c-.036.007-.072.036-.108.087h.004Z"></path><path fill="#309E3A" d="m10.846 7.35.083-.353.258.061-.01.058-.19-.043-.019.079.176.04-.014.06-.176-.043-.022.097.198.047-.014.057-.27-.06Z"></path></g></svg></div><div class="country-list-container-item"><div class="countryName">Brazil</div><a href="https://www.aboutamazon.com.br/">About Amazon (Português)</a></div></div></div></div></div></div></div></div></header><section class="layout__standard "><div class="empty-header dark"><nav aria-label="Breadcrumb" class="breadcrumb breadcrumb--dark"><ol><li style="display:inline-flex"><a href="https://www.aboutamazon.com/about-us" class="breadcrumb__link is-page">Who We Are</a></li></ol></nav></div><div class="listpage-header" data-testid="listpage-header"><div class="listpage-header__wrapper listPage"><div class="listpage-header__container noLead listPage" data-testid="listpage-header__container"><h1 class="listpage-header__title">Amazon Leadership Principles</h1><p class="listpage-header__subtitle"><span class="text">We hold ourselves and each other accountable for demonstrating the Amazon Leadership Principles through our actions every day. Our Leadership Principles describe how Amazon does business, how leaders lead, and how we keep the customer at the center of our decisions. Our unique Amazon culture, described by our Leadership Principles, helps us relentlessly pursue our mission of being Earth’s most customer-centric company, best employer, and safest place to work.</span></p></div></div></div><div class="layout__listpage" data-testid="layout"><aside data-testid="aside"><div data-testid="listicle" class="listpage closed"><p class="listpage__title"></p><p class="listpage__title-selection">Customer Obsession</p><button data-testid="openCloseMobileListicle" class="listpage__button"><div data-testid="icon-ChevronDown"><svg xmlns="http://www.w3.org/2000/svg" width="10" height="6" fill="none" viewBox="0 0 10 6"><path stroke="#000" d="M1 1l4 4 4-4"></path></svg></div></button><div class="listpage__wrapper" data-testid="listpage_0"><div class="listpage__index active">1</div><div class="listpage__subtitle active">Customer Obsession</div></div><div class="listpage__wrapper" data-testid="listpage_1"><div class="listpage__index ">2</div><div class="listpage__subtitle ">Ownership</div></div><div class="listpage__wrapper" data-testid="listpage_2"><div class="listpage__index ">3</div><div class="listpage__subtitle ">Invent and Simplify</div></div><div class="listpage__wrapper" data-testid="listpage_3"><div class="listpage__index ">4</div><div class="listpage__subtitle ">Are Right, A Lot</div></div><div class="listpage__wrapper" data-testid="listpage_4"><div class="listpage__index ">5</div><div class="listpage__subtitle ">Learn and Be Curious</div></div><div class="listpage__wrapper" data-testid="listpage_5"><div class="listpage__index ">6</div><div class="listpage__subtitle ">Hire and Develop the Best</div></div><div class="listpage__wrapper" data-testid="listpage_6"><div class="listpage__index ">7</div><div class="listpage__subtitle ">Insist on the Highest Standards</div></div><div class="listpage__wrapper" data-testid="listpage_7"><div class="listpage__index ">8</div><div class="listpage__subtitle ">Think Big</div></div><div class="listpage__wrapper" data-testid="listpage_8"><div class="listpage__index ">9</div><div class="listpage__subtitle ">Bias for Action</div></div><div class="listpage__wrapper" data-testid="listpage_9"><div class="listpage__index ">10</div><div class="listpage__subtitle ">Frugality</div></div><div class="listpage__wrapper" data-testid="listpage_10"><div class="listpage__index ">11</div><div class="listpage__subtitle ">Earn Trust</div></div><div class="listpage__wrapper" data-testid="listpage_11"><div class="listpage__index ">12</div><div class="listpage__subtitle ">Dive Deep</div></div><div class="listpage__wrapper" data-testid="listpage_12"><div class="listpage__index ">13</div><div class="listpage__subtitle ">Have Backbone; Disagree and Commit</div></div><div class="listpage__wrapper" data-testid="listpage_13"><div class="listpage__index ">14</div><div class="listpage__subtitle ">Deliver Results</div></div><div class="listpage__wrapper" data-testid="listpage_14"><div class="listpage__index ">15</div><div class="listpage__subtitle ">Strive to be Earth’s Best Employer</div></div><div class="listpage__wrapper" data-testid="listpage_15"><div class="listpage__index ">16</div><div class="listpage__subtitle ">Success and Scale Bring Broad Responsibility</div></div></div></aside><section><div class="listpage-content"><p id="listicle_title-0" class="listpage-content__subtitle">Customer Obsession</p><div class="listpage-content__text"><span class="text">Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-1" class="listpage-content__subtitle">Ownership</p><div class="listpage-content__text"><span class="text">Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-2" class="listpage-content__subtitle">Invent and Simplify</p><div class="listpage-content__text"><span class="text">Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-3" class="listpage-content__subtitle">Are Right, A Lot</p><div class="listpage-content__text"><span class="text">Leaders are right a lot. They have strong judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-4" class="listpage-content__subtitle">Learn and Be Curious</p><div class="listpage-content__text"><span class="text">Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-5" class="listpage-content__subtitle">Hire and Develop the Best</p><div class="listpage-content__text"><span class="text">Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-6" class="listpage-content__subtitle">Insist on the Highest Standards</p><div class="listpage-content__text"><span class="text">Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and drive their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-7" class="listpage-content__subtitle">Think Big</p><div class="listpage-content__text"><span class="text">Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-8" class="listpage-content__subtitle">Bias for Action</p><div class="listpage-content__text"><span class="text">Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-9" class="listpage-content__subtitle">Frugality</p><div class="listpage-content__text"><span class="text">Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-10" class="listpage-content__subtitle">Earn Trust</p><div class="listpage-content__text"><span class="text">Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-11" class="listpage-content__subtitle">Dive Deep</p><div class="listpage-content__text"><span class="text">Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-12" class="listpage-content__subtitle">Have Backbone; Disagree and Commit</p><div class="listpage-content__text"><span class="text">Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-13" class="listpage-content__subtitle">Deliver Results</p><div class="listpage-content__text"><span class="text">Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-14" class="listpage-content__subtitle">Strive to be Earth’s Best Employer</p><div class="listpage-content__text"><span class="text">Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my fellow employees growing? Are they empowered? Are they ready for what’s next? Leaders have a vision for and commitment to their employees’ personal success, whether that be at Amazon or elsewhere.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div></div></div><div class="listpage-content"><p id="listicle_title-15" class="listpage-content__subtitle">Success and Scale Bring Broad Responsibility</p><div class="listpage-content__text"><span class="text">We started in a garage, but we’re not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them.</span><div class="VideoModule videoOnly"><div><div class="embed-other" data-testid="embed-youtube"></div></div></div><a target="_self" class="link" href="https://assets.aboutamazon.com/d4/9b/6d5662ec4a75961ae78c473e7d03/amazon-leadership-principles-070621-us.pdf"><i><span class="text">Download a reference copy of Amazon's Leadership Principles.</span></i></a></div></div></section></div><div class="article-carousel " data-testid="ArticleCarousel"><div class="article-carousel-wrapper"><div class="article-carousel-title">More from Amazon<div class="article-carousel-controls"><button disabled="" data-testid="prev"><span class="sr-only ">Previous slide</span><div data-testid="icon-ChevronRight"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-testid="chevronRightIcon"><path fill="#2F3033" fill-rule="evenodd" d="M11.659 17.316l5.656-5.657-1.414-1.415v.001l-4.245-4.244-1.414 1.414 4.244 4.244-4.242 4.242 1.415 1.415z" clip-rule="evenodd"></path></svg></div></button>1 / 3<button data-testid="next"><span class="sr-only ">Next slide</span><div data-testid="icon-ChevronRight"><svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" fill="none" viewBox="0 0 24 24" data-testid="chevronRightIcon"><path fill="#2F3033" fill-rule="evenodd" d="M11.659 17.316l5.656-5.657-1.414-1.415v.001l-4.245-4.244-1.414 1.414 4.244 4.244-4.242 4.242 1.415 1.415z" clip-rule="evenodd"></path></svg></div></button></div></div><div class="carousel"><div class="slick-slider carousel__slider-container slick-initialized" dir="ltr"><div class="slick-list"><div class="slick-track" style="width:300%;left:0%"><div data-index="0" class="slick-slide slick-active slick-current" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div class="promo-card bottomrail" tabindex="0" data-testid="PromoCard"><div class="promo-card__img"><a href="https://www.aboutamazon.com/news/community/amazon-arlington-virginia-news" tabindex="0"><img src="https://assets.aboutamazon.com/dims4/default/6b691bc/2147483647/strip/true/crop/1220x812+0+0/resize/1116x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fe9%2F22%2F1243d8e149e19d8b6b2c4b8066a1%2Faerial-view-of-met-park.jpg" alt="Amazon in the community: Here’s what’s happening in Arlington, Virginia "/></a></div><div class="promo-card__content "><div class="promo-card__category"><a tabindex="0" class="category" href="/news/community" data-testid="promo-card-category-test">community</a></div><div class="promo-card__info"><div class="promo-card__title"><a tabindex="0" href="https://www.aboutamazon.com/news/community/amazon-arlington-virginia-news">Amazon in the community: Here’s what’s happening in Arlington, Virginia </a></div><div class="promo-card__actions"><div class="promo-card__cta"><a tabindex="0" class="Link" href="https://www.aboutamazon.com/news/community/amazon-arlington-virginia-news">Read more<span class="sr-only">about Amazon in the community: Here’s what’s happening in Arlington, Virginia </span></a></div><div class="promo-card__date">November 22, 2024</div></div></div></div></div></div></div><div data-index="1" class="slick-slide slick-active" tabindex="-1" aria-hidden="false" style="outline:none;width:11.11111111111111%"><div><div class="promo-card bottomrail" tabindex="-1" data-testid="PromoCard"><div class="promo-card__img"><a href="https://www.aboutamazon.com/news/workplace/amazon-holiday-pay-seasonal-workers" tabindex="-1"><img src="https://assets.aboutamazon.com/dims4/default/ca3cdea/2147483647/strip/true/crop/2000x1125+0+0/resize/1320x743!/quality/90/?url=https%3A%2F%2Famazon-blogs-brightspot.s3.amazonaws.com%2Fa7%2Fda%2F8f5966c94ef393482898973bb42a%2Fhiring-blog-2-hero-2000x11251.jpg" alt="One-third of Amazon holiday season hires return each year. 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