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</li><li class="widget widget_nav_menu" id="nav_menu-2"><h4>Authors</h4><div class="menu-authors-container"><ul id="menu-authors" class="menu"><li id="menu-item-3395" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3395"><a href="https://blog.oclc.org/next/author/skip-prichard/">Skip Prichard</a></li> <li id="menu-item-3408" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3408"><a href="https://blog.oclc.org/next/author/drew-bordas/">Drew Bordas</a></li> <li id="menu-item-3546" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3546"><a href="https://blog.oclc.org/next/author/brittany-brannon/">Brittany Brannon</a></li> <li id="menu-item-5106" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5106"><a href="https://blog.oclc.org/next/author/andy-breeding/">Andy Breeding</a></li> <li id="menu-item-3413" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3413"><a 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Faniel</a></li> <li id="menu-item-3381" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3381"><a href="https://blog.oclc.org/next/author/tyler-ferguson/">Tyler Ferguson</a></li> <li id="menu-item-3427" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3427"><a href="https://blog.oclc.org/next/author/bill-forgette/">Bill Forgette</a></li> <li id="menu-item-3401" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3401"><a href="https://blog.oclc.org/next/author/rachel-frick/">Rachel Frick</a></li> <li id="menu-item-3416" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3416"><a href="https://blog.oclc.org/next/author/don-hamparian/">Don Hamparian</a></li> <li id="menu-item-5078" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5078"><a href="https://blog.oclc.org/next/author/karen-hinton/">Karen Hinton</a></li> <li id="menu-item-3404" class="menu-item 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href="https://blog.oclc.org/next/author/tony-melvyn/">Tony Melvyn</a></li> <li id="menu-item-3417" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3417"><a href="https://blog.oclc.org/next/author/jeff-mixter/">Jeff Mixter</a></li> <li id="menu-item-5121" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5121"><a href="https://blog.oclc.org/next/author/kendra-morgan/">Kendra Morgan</a></li> <li id="menu-item-3425" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3425"><a href="https://blog.oclc.org/next/author/chip-nilges/">Chip Nilges</a></li> <li id="menu-item-3391" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3391"><a href="https://blog.oclc.org/next/author/jennifer-peterson/">Jennifer Peterson</a></li> <li id="menu-item-3409" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3409"><a href="https://blog.oclc.org/next/author/julie-presas/">Julie Presas</a></li> <li id="menu-item-3405" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3405"><a href="https://blog.oclc.org/next/author/merrilee-proffitt/">Merrilee Proffitt</a></li> <li id="menu-item-4690" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4690"><a href="https://blog.oclc.org/next/author/christina-rodriques/">Christina Rodriques</a></li> <li id="menu-item-3878" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3878"><a href="https://blog.oclc.org/next/author/jenny-rosenfeld/">Jenny Rosenfeld</a></li> <li id="menu-item-3406" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3406"><a href="https://blog.oclc.org/next/author/mary-sauer-games/">Mary Sauer-Games</a></li> <li id="menu-item-3420" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3420"><a href="https://blog.oclc.org/next/author/andreas-schmidt/">Andreas Schmidt</a></li> <li id="menu-item-3388" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3388"><a href="https://blog.oclc.org/next/author/tammi-spayde/">Tammi Spayde</a></li> <li id="menu-item-3392" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3392"><a href="https://blog.oclc.org/next/author/christa-starck/">Christa Starck</a></li> <li id="menu-item-5176" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-5176"><a href="https://blog.oclc.org/next/author/titia-van-der-werf/">Titia van der Werf</a></li> <li id="menu-item-3422" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3422"><a href="https://blog.oclc.org/next/author/eric-van-lubeek/">Eric van Lubeek</a></li> <li id="menu-item-3387" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3387"><a href="https://blog.oclc.org/next/author/cynthia-m-whitacre/">Cynthia M. Whitacre</a></li> <li id="menu-item-4616" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4616"><a href="https://blog.oclc.org/next/author/david-whitehair/">David Whitehair</a></li> <li id="menu-item-4960" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-4960"><a href="https://blog.oclc.org/next/author/gina-winkler/">Gina Winkler</a></li> <li id="menu-item-3383" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-3383"><a href="https://blog.oclc.org/next/author/kelly-wolfe/">Kelly Wolfe</a></li> </ul></div></li><li class="widget widget_categories" id="categories-3"><h4>Topics</h4> <ul> <li class="cat-item cat-item-130"><a href="https://blog.oclc.org/next/topic/advocacy/">Advocacy</a> </li> <li class="cat-item cat-item-168"><a href="https://blog.oclc.org/next/topic/analytics/">Analytics</a> </li> <li class="cat-item cat-item-29"><a href="https://blog.oclc.org/next/topic/big-data/">Big data</a> </li> <li class="cat-item cat-item-55"><a href="https://blog.oclc.org/next/topic/cataloging/">Cataloging</a> </li> <li class="cat-item cat-item-123"><a href="https://blog.oclc.org/next/topic/change-management/">Change management</a> </li> <li class="cat-item cat-item-75"><a href="https://blog.oclc.org/next/topic/community/">Community</a> </li> <li class="cat-item cat-item-115"><a href="https://blog.oclc.org/next/topic/community-engagement/">Community engagement</a> </li> <li class="cat-item cat-item-70"><a href="https://blog.oclc.org/next/topic/customer-experience/">Customer experience</a> </li> <li class="cat-item cat-item-85"><a href="https://blog.oclc.org/next/topic/digital-collections/">Digital collections</a> </li> <li class="cat-item cat-item-128"><a href="https://blog.oclc.org/next/topic/discovery/">Discovery</a> </li> <li class="cat-item cat-item-96"><a href="https://blog.oclc.org/next/topic/diversity/">Diversity</a> </li> <li class="cat-item cat-item-73"><a href="https://blog.oclc.org/next/topic/genealogy/">Genealogy</a> </li> <li class="cat-item cat-item-84"><a href="https://blog.oclc.org/next/topic/leadership/">Leadership</a> </li> <li class="cat-item cat-item-18"><a href="https://blog.oclc.org/next/topic/learning/">Learning</a> </li> <li class="cat-item cat-item-53"><a href="https://blog.oclc.org/next/topic/librarianship/">Librarianship</a> </li> <li class="cat-item cat-item-4"><a href="https://blog.oclc.org/next/topic/linked-data/">Linked data</a> </li> <li class="cat-item cat-item-112"><a href="https://blog.oclc.org/next/topic/marketing/">Marketing</a> </li> <li class="cat-item cat-item-42"><a href="https://blog.oclc.org/next/topic/membership/">Membership</a> </li> <li class="cat-item cat-item-148"><a href="https://blog.oclc.org/next/topic/metadata/">Metadata</a> </li> <li class="cat-item cat-item-12"><a href="https://blog.oclc.org/next/topic/mission/">Mission</a> </li> <li class="cat-item cat-item-126"><a href="https://blog.oclc.org/next/topic/open-content/">Open content</a> </li> <li class="cat-item cat-item-79"><a href="https://blog.oclc.org/next/topic/organizational-culture/">Organizational culture</a> </li> <li class="cat-item cat-item-22"><a href="https://blog.oclc.org/next/topic/partnerships/">Partnerships</a> </li> <li class="cat-item cat-item-62"><a href="https://blog.oclc.org/next/topic/print-collections/">Print collections</a> </li> <li class="cat-item cat-item-40"><a href="https://blog.oclc.org/next/topic/research/">Research</a> </li> <li class="cat-item cat-item-28"><a href="https://blog.oclc.org/next/topic/resource-sharing/">Resource sharing</a> </li> <li class="cat-item cat-item-129"><a href="https://blog.oclc.org/next/topic/security/">Security</a> </li> <li class="cat-item cat-item-127"><a href="https://blog.oclc.org/next/topic/social-justice/">Social justice</a> </li> <li class="cat-item cat-item-59"><a href="https://blog.oclc.org/next/topic/society/">Society</a> </li> <li class="cat-item cat-item-47"><a href="https://blog.oclc.org/next/topic/strategy/">Strategy</a> </li> <li class="cat-item cat-item-37"><a href="https://blog.oclc.org/next/topic/technology/">Technology</a> </li> <li class="cat-item cat-item-27"><a href="https://blog.oclc.org/next/topic/trends/">Trends</a> </li> <li class="cat-item cat-item-11"><a href="https://blog.oclc.org/next/topic/workflows/">Workflows</a> </li> </ul> </li> </ul> </nav>  </div> </aside>   <div class="col-md-14 col-sm-18"> <div class="blog-style-one">  <article class="blog-item"> <header> <h2 class="title"> <a href="https://blog.oclc.org/next/three-tools-for-building-better-bridges/">Three tools for building better bridges</a> </h2> <div class="meta-info"> <img data-del="avatar" src='https://blog.oclc.org/next/wp-content/uploads/2016/09/Katie-Birch.png' class='avatar pp-user-avatar avatar-90 wp-user-avatar wp-user-avatar-90 photo ' height='90' width='90'/> <ul> <li> <a href="https://blog.oclc.org/next/author/katie-birch/" title="Posts by Katie Birch" rel="author">Katie Birch</a></li> <li> 18 January 2018</li> <li><a href="https://blog.oclc.org/next/topic/resource-sharing/">Resource sharing</a></li> </ul> </div> </header> <div class="the-post-thumbnail"><a href="https://blog.oclc.org/next/three-tools-for-building-better-bridges/"></a></div> <div class="post-body"> <p><img fetchpriority="high" decoding="async" class="alignnone wp-image-1963 size-full" src="https://blog.oclc.org/next/wp-content/uploads/2018/01/oclc_rsc18_oclcblog_banner.png" alt="oclc_rsc18_oclcblog_banner" width="1160" height="370" /></p> <p>The theme for our upcoming <a href="http://www.oclc.org/en/events/conferences/resource-sharing-conference/2018.html">Resource Sharing Conference</a> in Jacksonville, Florida, is “Bridging Communities.” I think that’s a great way to describe the work that resource sharing librarians do in an inspiring way—we create paths to get people to the information they need, often crossing obstacles and boundaries that are otherwise impassable. In many cases, we build those bridges using unique information literacy talents that librarians bring to the table.</p> <p><span id="more-1961"></span></p> <h2>Technology, data, and people</h2> <p>As we reviewed <a href="http://www.oclc.org/en/events/conferences/resource-sharing-conference/2018/agenda.html">the conference topics</a> with the <a href="https://www.oclc.org/en/events/conferences/resource-sharing-conference/2018.html">Program Committee</a>, we thought about the different types of solutions that resource sharing librarians bring to the table. What became clear is that different situations will call for different tools in order to get from where you are to where your community needs you to be.</p> <ul> <li><strong>Access to the right technology.</strong> Early in the computer revolution, there was legitimate concern about the “digital divide.” At first, that meant having access to computers at all and, later, to the internet. Libraries often helped bridge those divides for users—and still do. Today, though, more people than ever have access to computers (or smartphones) and the web. But they may not understand what information is available to them, how to find it, and how to get their hands on it. We have more ways than ever before to help our users connect with the knowledge they need to move forward. Getting the right technology in place is important for both our users and for us as librarians. <em>A few of the topics we’ll hear about in this area include managing copyright in an ILL setting, using resource sharing services with special collections, and document delivery for graduate students.</em></li> <li><strong>Data that informs change. </strong>We’re really excited about how many presentations were submitted that reference how data is being used to inform change. The common thread being that change management can be designed directly into data collection programs. Several elements of the <a href="http://idsproject.org/">IDS Project</a> will be discussed along those lines. <em>We’ll also hear from your colleagues about data tools that optimize workflows, data visualization, the validity of ILL statistics, and variations in reporting metrics.</em></li> <li><strong>The personal touch. </strong>In some cases, even the right technology and data need a bit of friendly help. In many cases, we find that resource sharing librarians make a real impact by providing a personal touch for users’ most complex challenges. We learn to listen carefully, ask probing questions, and really try to understand how to help. <em>Along these lines, we’ll hear presentations about</em> <em>providing services for patrons with disabilities, helping patrons identify available resources, and tips for difficult requests. </em></li> </ul> <span class='bctt-click-to-tweet'><span class='bctt-ctt-text'><a href='https://twitter.com/intent/tweet?url=https%3A%2F%2Fblog.oclc.org%2Fnext%2Fthree-tools-for-building-better-bridges%2F&text=How%20are%20you%20using%20ILL%20to%20build%20bridges%20to%20your%20community%3F&related' target='_blank'rel="noopener noreferrer">How are you using ILL to build bridges to your community? </a></span><a href='https://twitter.com/intent/tweet?url=https%3A%2F%2Fblog.oclc.org%2Fnext%2Fthree-tools-for-building-better-bridges%2F&text=How%20are%20you%20using%20ILL%20to%20build%20bridges%20to%20your%20community%3F&related' target='_blank' class='bctt-ctt-btn'rel="noopener noreferrer">Click To Tweet</a></span> <p>I’m also thrilled that our keynote speaker will address this last concept.</p> <p><a href="http://www.celesteheadlee.com/">Celeste Headlee</a> is the author of the book, <em>We Need To Talk – How to Have Conversations That Matter</em>. She is the Executive Producer and host of <em>On Second Thought</em> at Georgia Public Broadcasting in Atlanta and is a former anchor of NPR shows, including <em>Tell Me More, Talk of the Nation, All Things Considered,</em> and <em>Weekend Edition</em>. Her TEDx Talk, “<a href="https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation">10 ways to have a better conversation</a>,” was listed as one of the most watched TED Talks in 2016 by CNBC.</p> <p>Celeste will help us think about how, in an age of short bursts of text and video, we can concentrate on having real, meaningful conversations that help move our personal and professional lives forward. That’s a skill that resource sharing librarians rely on and one that we can all develop more fully.</p> <p>I’m looking forward to seeing you at the conference in March and listening to your ideas. Our experiences are the resource we can share with each other to get better at building better bridges.</p> <div class="crp_related crp-masonry"><h3>Related Posts:</h3><ul><li><a href="https://blog.oclc.org/next/how-resource-sharing-and-collections-data-can-inform-collaboration/" class="crp_link post-5095"><figure><img src="https://blog.oclc.org/next/wp-content/uploads/2023/04/resource_sharing_data_collaboration.jpg" class="crp_thumb crp_firstcorrect" alt="resource_sharing_data_collaboration" title="How resource sharing and collections data can inform collaboration" srcset="https://blog.oclc.org/next/wp-content/uploads/2023/04/resource_sharing_data_collaboration.jpg 1160w, https://blog.oclc.org/next/wp-content/uploads/2023/04/resource_sharing_data_collaboration-300x96.jpg 300w, https://blog.oclc.org/next/wp-content/uploads/2023/04/resource_sharing_data_collaboration-1024x327.jpg 1024w, https://blog.oclc.org/next/wp-content/uploads/2023/04/resource_sharing_data_collaboration-768x245.jpg 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srcset="https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner.jpg 1160w, https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner-300x96.jpg 300w, https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner-1024x327.jpg 1024w, https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner-768x245.jpg 768w" sizes="(max-width: 1160px) 100vw, 1160px" srcset="https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner.jpg 1160w, https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner-300x96.jpg 300w, https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner-1024x327.jpg 1024w, https://blog.oclc.org/next/wp-content/uploads/2022/05/CDL_banner-768x245.jpg 768w" /></figure><span class="crp_title">Controlled digital lending: Past successes…</span></a></li></ul><div class="crp_clear"></div></div> </div> </article> <div class="twitter-comments"> <p><strong>Share your comments and questions on Twitter with hashtag <a href="https://twitter.com/search?f=tweets&q=%23oclcnext&src=typd" title="">#OCLCnext</a>.</strong></p> </div> <div class="social-share"> <p><strong>Tags: </strong><a href="https://blog.oclc.org/next/tag/professional-development/" rel="tag">Professional Development</a></p> </div>    </div> </div>   <div class="col-md-6 hidden-sm hidden-xs"> <aside class="right-sidebar"> <div class="widget widget_text" id="text-7"><h5 class="sr_w_title">Stay Connected</h5> <div class="textwidget"><p><strong><a href="https://oclc.org/email.html">Sign up</a></strong> to have OCLC <i>Next</i> updates sent directly to your inbox and to keep up with the latest news about the OCLC cooperative, products, and services.</p></div> </div><hr class="small"> <div class="widget widget_recent_entries" id="recent-posts-2"> <h5 class="sr_w_title">Recent Posts</h5> <ul> <li> <a href="https://blog.oclc.org/next/insights-for-collections/">From data to action: Leveraging insights to make more informed collection 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