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class="gel-layout__item breadcrumbwrapper"> </div> </div> </div> <main role="main"> <div class="gel-wrap"> <div class="gel-layout region"> <div class="gel-layout__item"> <div class="layout-content gel-body-copy"> <div class="region--content"> <div id="block-bbc-sounds-page-title"> <h1>BBC Sounds help and FAQs</h1> </div> <div id="block-mainpagecontent" class="block--bbc-sounds-content"> <article data-history-node-id="165" role="article" about="/bbc-sounds-help-and-faqs" typeof="schema:WebPage"> <div> <div class="gel-layout"> <div class="gel-layout__item gel-2/3@l"> <div property="schema:text"><p>Get the best out of BBC Sounds and fix issues with our really helpful support site.</p></div> </div> </div> </div> </article> </div> <div class="views-exposed-form sounds-search" data-drupal-selector="views-exposed-form-faq-search-page-2" id="block-exposedformfaq-searchpage-2-2"> <div class="se-app-wrapper" id="se-app-wrapper" role="search"> <div class="se-searchbox-app" id="se-searchbox-app"> 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href="/web/20200709011413/https://www.bbc.co.uk/sounds/help/issues/ios/ios-downloads-fail">Why am I having problems with downloads on the BBC Sounds app on my iOS device?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">Downloads not completing or playing on the BBC Sounds app on some iPad, iPhone and iPod Touch devices</p> </div> </div> <div class="gel-layout__item gel-1/3@m"> <div class="known-issue-tile"> <p class="gel-body-copy labels"> <span class="known-issue-cat gel-brevier"> BBC Sounds | </span> <span class="gel-brevier known-issue-status update">Update</span> </p> <h3 class="gel-pica-bold"><a href="/web/20200709011413/https://www.bbc.co.uk/sounds/help/issues/bbc-sounds/my-sounds-latest">Why are recent episodes not appearing in Latest within My Sounds?</a></h3> <p class="gel-body-copy known-issue-block-synopsis">Recently repeated episodes of subscriptions not appearing in Latest in My Sounds</p> </div> </div> <div class="gel-layout__item gel-1/3@m"> <div 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